Reckitt Benckiser Group PLC — Call Transcript 2025

Hello, and welcome, everybody, to our first Reckitt Focus On event and we're focusing today on our global category organization, so you'll hear from Ryan and the team shortly. For those of you who don't know me, I'm Nick Ashworth. I'm head of investor relations, and yeah, delighted to welcome so many here in the room, and I know we've also got a lot of people on the webcast as well, so firstly, the usual disclaimers around forward-looking statements, so there's a couple of slides on that. Just a couple of things from me. Following the presentation, there's going to be plenty of time for Q&A here in the room, so we'll have lots of opportunity for you guys to ask questions. For those listening on the webcast, please put the questions into the question box. They'll come to me, and I'll ask the questions to the guys on the stage at that time. Following that, there's going to be lots of opportunity as well to continue the conversation afterwards downstairs, and I know Kris and Shannon will be available as well. So look, with that all said, let's start the presentation. Hello, everyone. Thank you for being here. It's great to see the turnout. We're really happy you all came. We are excited to start showing you more about what core Reckitt is all about. I think you all know that we're in the midst of executing a plan to sharpen and simplify our company, and we have a world-class company, which is Core Reckitt, and in this series of events, we will show you, we will invite you in, and show you what our business is all about, how we do what we do, and importantly, where we're going. The number one thing to know about Reckitt and Core Reckitt is that we are all about Power Brands. We have an exceptional portfolio. We have a track record of excellence in managing that portfolio. We are good at building brands. We are good at innovation. We are consumer-obsessed. We strive to execute with excellence. While we're not perfect, we are very good at this. We always seek to get better. Power Brands is at the very core of our business. We are refocusing on what matters most in our company, in our business, to unlock sustainable growth. In the next hour and a half, we're going to take you through this big world of Power Brands. I hope you enjoy the tour through the portfolio. As I said before, we're working to simplify Reckitt. We've actually made a lot of progress in the last nine months. We have significantly simplified the organization. We've unified our global categories in one organization, the leaders of which you'll meet today. We've taken out layers of management. We're speeding up decision-making. And we're reducing headcount and cost in the process, all of which makes us a nimbler, simpler organization that can execute at speed. So in this series, you'll get to see all of Reckitt over time. But today, we're starting with that unified global category organization, which is the architects of our growth. And you'll meet some of those people today. But before we get to the people, I just wanted to say three things that are going to be the recurring themes of what you're going to see today that is the fabric that ties this portfolio together. Number one is that there's no brand that you're going to see today that isn't an exceptional brand. You're going to see number one market share positions. You're going to see brands that have been around for decades and, in some cases, centuries. You're going to see brands that are among the most trusted, not just in our categories, but in the consumer products industry as a whole. This is a world-class portfolio. I think you will see that today. You're also going to see that we have a playbook for how we maximize the growth of these brands and their impact. And then you're going to see our new organization. And as I said, you're going to meet some of our best leaders that work on this every day. We've said to you before that we expect Core Reckitt to be able to generate sustained growth of 4%-5%. That's not going to change. We're not saying anything new today. What we're trying to show you today is why we feel quite confident about that. We're going to show you a bit of our track record. We're going to show you what we're working on today. And we're going to give you a sense of what the future growth looks like and where it's going to come from. The people you're going to hear from are the leaders of our global category organization. And they're here with us today. You'll meet them shortly. Ryan is our Chief Category Growth Officer. He is sitting right here. There's Ryan. Ryan and I have worked together for a while. I was really excited to appoint Ryan to this role. I think he is the absolute right candidate. He and I reinvigorated our Health business over the last five years, working closely together. And he's an exceptional leader. His team are the four leaders you see here, all of whom are experts in their categories. They've worked in the industry for a long time. They're high-energy people. They're very passionate. And you'll get a feel for that in a second. So you often get to hear from me and Shannon. I will get off the stage, and I'll hand the mic to the people that know the most about these brands. Good afternoon to everyone in the room. A big thank you for taking time out of your afternoons to join us here in person, and thank you to those that are joining us virtually from around the world as well, too. We're incredibly excited today to talk to you about our category growth strategies and the journey we've been on and the journey we'll continue to go on. Before getting into that, I just want to give you a quick run of show of what we'll go through over the next 90 minutes or so before we get to Q&A. I'll open, and I'll talk you through a bit about our winning portfolio, a little bit about our framework for growth, and the winning playbook we have for that. And then we'll turn it over to the category teams to really show how that comes to life across each of our four categories with the leaders that are sitting with us here today. We'll then have a short recap. I'll leave plenty of time for Q&A, as Nick alluded to. And then we'll have time afterwards as well, too, for those that are staying around for drinks. Before we get into the core content, since I haven't met a lot of you, let me just maybe give a quick bit of background about myself. As you've probably figured out already from my accent, I am American by birth, like most Americans who come into brand building and brand management. I had a career before I had a career. I started at Accenture, worked a few years there before going back to get my MBA in marketing and finance. I then had the privilege to spend a few years at P&G, where I had a great opportunity to live and work in the U.S., Europe, Greater Asia, and had a chance to have experience across a number of different vectors, from upstream innovation to in-market activation and leading brands and businesses there, and all the way down to actually having an opportunity to work at Walmart, leading a selling team. I can tell you there's no better way to learn retail and sales than sitting across the desk from the world's largest retailer, and then about six years ago, I got a call about a very interesting opportunity at a new company in a new country and working in new categories. When I looked at the company Reckitt and saw what the potential was in the organization, I made the choice to then take out and step and join Reckitt, and I've been incredibly excited and had a blessed journey as we've gone along the way. I started first in our OTC categories, mainly focused on pain and sore throat. Shortly after that, we ended up bridging Gaviscon into that mix, which is another one of our great Power Brands you'll hear about later today, and then eventually, the U.S. portfolio came in well and was managing the broader consumer health portions of the business. As Kris said about nine months ago, I was incredibly blessed and privileged to have the opportunity to lead the changes of what we're looking at here today. Part of the fundamental change we see and what you'll see from our team today is actually the merger and combination of what used to be separate, distinct business unit category development organizations and a Marketing Excellence organization. We've brought that all together to form one cohesive unit. You'll see how that comes to life in the quality of strategies, the quality of thinking, the consistency of execution across here and today. But where that actually becomes even more valuable is for our teams in the markets that are executing against us every day. Rather than before, where they would have a Health BU point of view, a Hygiene BU point of view, a Marketing Excellence point of view, an e-commerce point of view, there's now one Reckitt way of brand building and Reckitt way of winning. This consistency of how we'll deliver across the categories and what we deliver to the markets will enable them to continue to focus on execution and really deliver with excellence. So as Kris talked in the beginning, our job really as a category growth team is to create categories and grow our Power Brands. This is a big, audacious goal. But luckily for us, we have a lot of tailwind to help make this easier. We have a fantastic portfolio that I'm going to talk to you about. I like to say it's probably one of the best in the industry. We have a proven winning playbook that we've been applying over the years. And when we do this with excellence, we win in the marketplace. And last but not least, we have a new organization design that's going to help enable us to operate in a more standardized, simplified, and digitized way. All of this to continue to unlock the growth we know we need to have in the future as we move forward. I'm going to start by getting into how we curated the portfolio you'll see before you today. There were really kind of three enduring values we looked at as we think about our portfolio curation. The first of these is enduring competitive advantage. What we have curated here in Core Reckitt is brands that either have a distinct advantage in their brand equity and/or in the underlying foundational brand technologies that create differentiation in the market. Secondly, we're in categories that have long-term tailwinds and long-term runways for growth. We believe each of these categories will outpace CPG norms over the next five to 10 years, and last but not least, each and every one of the businesses we have has an incredibly attractive earnings model and a very well-structured P&L that leaves us plenty of room to ensure we can invest in building these brands into the future: investments in marketing, investments in innovation, investments in supply chain, the things that will build the foundations for success today, but also long into the future. Before I get started and talk you through some of the details of these different ones, I thought it would be great to go back and take a little bit of a look at the history of some of these great power brands and show you why we have such an enduring place in the hearts and minds of consumers around the world. Our power brands have a remarkable legacy of innovation and trust. For generations, we've been part of people's lives, continuously evolving to meet the changing needs of society. For over 200 years, our brands have been at the forefront of Germ Protection. Lysol was born out of necessity during the 19th-century deadly cholera epidemic. And today, it remains a frontline defender against emerging health threats. Dettol made history in the 1930s by cutting maternal sepsis deaths by 50%. Now, it plays a crucial role as one of the most trusted health brands in the world. Harpic revolutionized sanitation with one of the world's first liquid toilet cleaners. But with 2.3 billion people still lacking access to a toilet today, its mission is far from over. Our Self-Care brands have revolutionized the way we manage pain and care for our personal well-being. It took over 200 failed attempts before Dr. Stewart Adams' breakthrough led to Nurofen, the pain reliever that changed millions of lives. This spirit of innovation continues today as we reinvent targeted pain management to provide effective relief for those who need it most. Gaviscon introduced an entirely new way to combat heartburn, using alginate to form a raft that not only neutralizes acid but also blocks acid reflux at the source. Decades later, it remains the gold standard in digestive relief. Strepsils developed the first medicated throat lozenge, while Mucinex redefined cough medicine with the first ever 12-hour cough and congestion relief product. But these brands do more than just treat symptoms. They play a crucial role in combating antimicrobial resistance by reducing reliance on unnecessary antibiotics. For decades, our brands have not only kept homes cleaner but have made daily life more effortless. Finish set out to solve a problem in the 1950s: stubborn stains left behind by dishwashers. Through decades of innovation, it has become the world's number one automatic dishwashing brand. Vanish isn't just about stain removal. It's about preserving what matters. With advanced fabric care, it continues to magically remove even the toughest stains, helping our clothes look fresh for longer and reducing waste. We've always been at the forefront of advancing sexual health. Since 1929, Durex has stood for more than protection. Set global quality standards and championed conversations about sexual health. For over a century, Veet has given people confidence in their own skin. Its gentle, effective formulas continue to lead the way in hair removal, making personal care effortless and empowering. Our Power Brands continue to shape how we live, protect, and care for ourselves and each other. Science, innovation, and a commitment to a better world drive every brand, every breakthrough, every day. This is our legacy, and this will be our future. So we have a fantastic set of power brands, as Kris talked about in the beginning of the section. You've seen the brilliant histories these brands have and the strong foundations they've built over decades, if not centuries. They're continuing to shape the future today through their impact in these societies, the innovation we bring to market, and the consumer trust that continues to garner. We are number one in almost every single one of these segments that we play in across our power brands. You see the number two up there on Mucinex. In cough and congestion, Mucinex is actually the dominant number one brand in cough and congestion. But we have ambitions beyond cough and congestion and a broader upper respiratory infection that Serra will talk about later to be the number one brand in the total upper respiratory infection set as well, too, in the U.S. So these are an incredibly strong set of brands that actually cluster quite well into four core categories with consistent themes around how we grow these businesses and brands that you'll hear about from each of our leaders in the room. We have our OTC and VMS business across Self-Care. We've got our great portfolio of hygiene and Germ Protection brands. We have fantastic household care products and businesses against automatic dishwashing and stain removal. And of course, we have our Intimate Wellness portfolio as well. As we get in and think about long-term runway for growth, when you look back at the last five years, each and every one of these categories we played in grew mid-single digit or mid-single digit plus, with Self-Care as a category growing at 7%, Germ Protection at 5%, household at 6%, and Intimate Wellness at 5%. Of course, from 2019 to today, there were some tailwinds on parts of these businesses. With COVID, we had a great hygiene business to manage through the course of COVID. We have very strong cold and flu businesses as incidences rose as we came out of COVID. So some healthy tailwinds. But we believe these categories are built to endure into the future. And I'll just share a couple of stats and facts with you guys on why we have such strong belief in these categories. 66% of people today are actually paying more attention to their health. And people are concerned not just about lifespan or the number of years you live, but actually health span, the quality of those years. As our demographics around the world continue to age and as healthcare systems around the world continue to receive more and more pressure, Self-Care is going to become and play an even more predominant role than it does today. And Serra is going to take you through some of our strategies to win in those steps in a few minutes. Secondly, we have our Germ Protection business. Over the course of the last 20 years, we've seen a 58% increase in the growth of disease-causing germs. COVID is just one example of this. We see hygiene as the foundation of good health and really believe that this is a continued area to help people live better lives. Pankaj is going to take you guys through this and the opportunities we see in this category as well. Stepping over to Household Care, only 14% of households around the world have a dishwasher installed today. That is a significant amount of upside opportunity in these businesses for us as we look around the world, with dishwasher penetration continuing to grow globally and even more accelerated in Emerging markets. Last but not least, we have our Intimate Wellness business. Durex is a distant number one brand in this category, but it only participates in 1% of sexual occasions. That is a massive opportunity to think about normalizing this category and help people have safer, more enjoyable sex. As we think about that, then moving into the components that make up these brands: the earnings model, the P&L behind them. Just want to share a little bit around the gross margin structure. We have sector-leading margin levels on each and every one of these categories. This enables us to create space in the P&L that enables us to put those investments into brand building, innovation, as well as supply chain and durability there. We believe this space in the P&L is one of our competitive advantages to enable us to make sure we're building Power Brands that not just win today, but are built to win in the future. Now, you may think that's great. You have a nice gross margin today, but is that sustainable? This is the last 10 years of Reckitt gross margin: incredibly durable, incredibly sustainable, incredibly consistent over time. The reason this is because we have fantastic Power Brands. We have really strong innovation. And even in the light of cost pressures, you're still able to bring meaningful change that consumers are willing to pay for and maintain a very healthy gross margin structure that allows us to invest in our business in ways that others can't. So with that portfolio, what we also have is an amazing playbook. And across Core Reckitt, you've seen this come to life over the last number of years. And Kris and Shannon have talked about it over the last couple of years. The first of these is around iconic brand building. It's not just good enough to have these brands. We actually need to know how to grow them and build them for the future. The second is consumer obsession. We always have the consumer at the heart of everything we do, and this is a distinct advantage for us. Last, or second, third, sorry, is superior innovation. What you've seen over the course of since 2019, we had a significant increase in our innovation Investment. So as you see some of the programs put, you'll see some of that acceleration in more recent years of the innovation that we're able to bring to market. And last but not least is executional excellence. This is us working in our markets with our partners within Reckitt, as well as our partners outside of Reckitt and our retailers, to ensure we translate these fantastic strategies all the way through to where the consumer needs them. Let's start first with iconic brand building. With a portfolio of world-class brands like Reckitt has, it's our responsibility to build on all of this work from the generations that came before us to deliver the results for today, but also ensure these brands are durable and successful for the future. As I talked, we have an amazing portfolio of brands. These 11 brands make up over 80% of our net revenue for the company. So an incredibly focused portfolio, and they actually deliver even higher operating margin as a % of our collective business. However, if you actually double-click into Other, what you'll actually see here is a collection of local heroes like Tempra in pain, Kohinoor or Jontex in condoms. These are businesses that are closely tied to our existing franchises, so can leverage technology platforms and innovations beyond just our power brands, but translating those across to our local equities that we own in the market. And then you also see on here some potential brands that can be future power brands for us. With this great portfolio comes great responsibility, and we take this incredibly serious as a team. What I'd love to do, I'm going to show you one quick ad. I wanted to show you 20, but Nick told me I wasn't allowed to share 20. So I want to share one ad, and I'll talk about why or what we do at the end. At Nurofen, we know that healthy kids are playful kids. But sometimes fever gets in the way. That's why Nurofen for Children lasts for up to eight hours. You do the fun and games. We'll do up to eight-hour fever relief. So this was a fantastic ad. We test all of our advertising and external systems. One of those is called Millward Brown. It's a quantitative way of assessing how strong is your advertising versus your competitive peers. This particular commercial tested in the top three of all time of those studies. This is just one example of many examples of how we continue to be able to build and create great comms and great marketing in order to drive our categories in the future. We have over 200 years of expertise of building categories and growing brands. But we do have the opportunity to do this more consistently across brands and across markets. What we've done over the course of the last six to nine months is really codify that Reckitt marketing model, where we've seen these great executions across our health, our hygiene business, taking the best of both and thinking about how we create that standardized Reckitt way of ensuring we have our equities at the center. But we think about that full life cycle of the consumer journey, and we're reaching in and reaching consumers across that journey. This is not only going to help us build our brands for today, but as you think about things like generative AI coming into the mix, if you don't have a strong foundation on your brands and how you build, you will not be able to fully leverage the capability of those tools that are coming down the road. So this is once again building our brands for today, but ensuring we're building them for the years to come as well, too. Second is around consumer obsession. Now, as I said before, we've always had consumer at the heart, and that's why we're able to bring great comms that resonate with consumers. That's why we're able to bring meaningful innovation that touches lives and changes lives. It's why we're able to touch consumers in all sorts of different ways. But generative AI is significantly changing our ability to be able to tap into that data and that expertise. I was with one of our agency partners today, and if you'll give me a brief minute, they shared a cartoon that I thought was great to share given the landscape of the context. So two people chatting in an office. What will the impact of AI be on our business? Look, it's too big to put into words. So here's an image I created. It's a cheetah wearing a jet pack while inventing electricity and on fire all at the same time. Wow, that's great. But how are we using AI just now? Well, mostly to create cool pictures like this, right? I think you hear a lot about that. You hear a lot about people talking about AI. We're doing more than talking about AI. We're actually leveraging it to drive our business and drive fundamentals. I'm going to go in and share a demo of an actual internal Reckitt tool that we have to help us with consumer insights and consumer concept generation. These are things that we have piloted over the last number of months. Gonzalo will talk about how it's been applied on the Finish business as we get into that one. But I'll show you how the tool itself works today. We've brought together around 30 different data sets, structured and unstructured, internal and external, to give our marketers instant access to high-quality insights. Powered by AI and generative AI, this solution answers key questions about consumer pain points, buying trends, and behavior patterns across categories, markets, and brands. You can see it live here. A user enters a query, and the system immediately searches across all 30 data sources. In seconds, it generates a meaningful, insight-rich response, helping us start smarter conversations with our consumers. Where GenAI really adds value is in how it summarizes the findings. It not only provides a clear answer, but also includes the original question and the option to dig deeper, making insights more actionable than ever. We've built this on top of powerful models like OpenAI's technology and customized it using Reckitt's unique data, context, and knowledge. Each insight comes with document references to ensure transparency and credibility, all presented in a format aligned with how our teams work. But we didn't stop at insight generation. We know that every strong idea starts with a meaningful insight, so we expanded the solution to help marketers turn those insights into product concepts, dramatically cutting the time needed from weeks to just hours. Marketers can continue the conversation, generating new concepts or refining existing ones. The tool instantly produces concepts that are ready for testing, complete with checks for brand fit, legal compliance, and market readiness. Not only do GenAI-assisted solutions speed up the process, they allow us to test more ideas and have more consistent outputs. And the results speak for themselves. We've seen up to 70% time savings and concept success rates that are consistently equal to or even double those developed through traditional human-only methods. So what you saw there was a real-life, actionable demonstration of an internal proprietary tool that we're now live and actively using. Gonzalo will highlight one occasion where that's come through, but you'll continue to see this play a role in our innovation pipeline as we move forward. Now, from watching that video, it's probably clearly evident that there's a significant amount of time savings within the system. Concept work that used to take weeks to months in order to generate, we're doing in hours to days in the process of doing this. So significant time savings. But quite honestly, probably the biggest is actually the impact on the quality of the output. Because we're able to tap into consumer data sets at tens of thousands of data points that the human brain isn't able to do internally, and we're able to connect that internal data to external unstructured data like ratings and reviews, we're able to tap into data sets that weren't possible before. It opens up new ways of thinking about the consumer and finding solutions for their problems at their house. On top of that, it enables us to create better concepts. We can have a clear set of best practices and standards. So when those concepts are generated, they increase the odds of those breaking through. And what we're finding is 70% reduction in time and actually twice the quality of output when we go through there. So both time savings and a significant improvement in quality. Superior innovation is next. As I said, in 2019, we made a meaningful step change in how we invest in innovation. And what you've seen over the last few years is that starting to come to life and that starting to pay fruition. And you'll see that across our categories and brands with the innovation cadence we've been able to bring over the last couple of years. I'm going to talk you through one example of what we call the Path to Superiority. This is something that was born in our hygiene business, but now that we're operating in a one-Reckitt way, we are translating across the balance of the organization. I have blinded the product. I have blinded the competitive product because this is an innovation that does not yet come to market. It will be in market in the next six to eight months. But what we faced was a situation when we tested our product versus our leading competitor in the market, we actually had an overall lower consumer liking of our product versus our competitive product. Now, the challenge with that is over time, you can get away with it for a year. You start to see share erode. As consumers take products to their home, they're either delighted by your proposition or they're not. If they're not, they're looking for other solutions. So you could see here us having an inferior proposition was leading to us bleeding share within the marketplace. So what we did in part of our process and Path to Superiority is really getting in and understanding the fundamental attributes that drive consumer preference for these products. The attribute list actually goes even longer, but we ran out of space in the box. We statistically model those out so we understand which ones are most meaningful to have the best impact on that consumer experience. Our R&D organization then takes this data and information, uses that to reformulate, reformat, re-engineer our products as we bring them to market. When we go out, we'll create a series of prototypes. So you see here, this was the Reckitt product that was losing in market. This was the competitive product that had a better overall consumer liking and a series of prototypes that we created as part of this. What you see come clearly out is a prototype and a model that significantly beats both our existing product and market as well as our competitor across the key attributes that matter most to the consumer. This is then what gets formulated into the new product. So as that new product is brought to market, we have confidence when the consumer gets it in their home, it's going to be a delightful experience that's superior to what they were expecting and getting from our competitors. So that's been a huge advantage for us. Last but not least is the executional excellence of this. I'm not going to go into the details Kris alluded to earlier, we'll have sessions with our area teams who will take you through a lot of the depths of details as they think about how they execute and market. You will see some of this executional excellence also translated across the examples we'll share today, not in just how they're executed, but in the consistency of results over the long term and the consistency of business that drives for us in our Core Reckitt portfolio and franchise. So with that, I'm excited to actually start to get into some of the categories and talk through these that are most meaningful. First for us is going to be germ protection. This is really one that's at the heart of Reckitt and is from our Dettol franchise starting there. Our Lysol in the U.S. has been a long heritage of the brand and our company and what the company has always been about. Pankaj always likes to tell me this is a unique category. Most companies have categories where they have a series of brands to deliver against the category. We have such strong brands that we actually have brands that span categories. Pankaj will talk to you a little bit about a couple of our power brands within here and how that comes to life. This makes up about a third of our overall portfolio of Reckitt and is evenly distributed across Lysol, Dettol, and then Harpic within the toilet care portions of our business. From an area profile, you obviously see a very good balance between emerging markets and developed markets. You see us playing very consistently in spaces like North America with our Lysol business, Dettol in our more emerging markets, whether that be India, China, ASEAN, and then obviously Europe having a good portion of business as well too to contribute through. And we've got a fantastic set of brands. But rather than me talk more about this, let me invite Pankaj on the stage to talk you through the great portfolio. Do you have a clicker? You got a clicker. Perfect. Thank you, Ryan. Hello, everyone. I'm Pankaj.I look after the germ protection portfolio, and I'm delighted to be here today. A little bit about myself before I start off with the presentation. So 22 years in the industry and the last seven years with Reckitt. My passion is building brands and creating categories. And I've had the great privilege of doing that across my career, but especially in Reckitt. What I'm going to talk to you about is going to be about germ protection portfolio. The germ protection portfolio is an amazing portfolio: iconic brands, Dettol, Lysol, Harpic. So over the next 15 minutes, I'm going to be talking to you about the portfolio, the progress on the portfolio, and the possibilities that exist within the portfolios. I hope at the end of it, you'll be as excited about the business as I am. So let's first focus, if the clicker works, on the progress. This is past looking. Ryan talked about it: GBP 3.1 billion. It's a big business net revenue, and it's growing at a fair clip. So 7% growth rate over the past five years. But on this slide, the statistic, the fact that I'm most proud about is the third one, which is the global penetration of this category is 25%. So one in four Households globally use a solution from germ protection, use a solution from germ protection Reckitt today. This is not a bad place to start off from and build off from there. So what are the strengths of the portfolio? What makes it special? I think there are three strengths of the portfolio. Let me talk about the first one. The first is we are pioneers. So this has to do with the science of germ protection. When it comes to the science of germ protection, we believe that there is nobody who is equal to us. And this leads to superior solutions for germ protection, and this also leads for us to be first to market, therefore. And you see on the slide, there are a list of firsts that we have put into place. Lysol was first used during Spanish flu. In fact, it was used in Russian flu before this. This was more than 100 years ago. But Dettol was created to cut sepsis in half. The occurrence of sepsis during childbirth, this was 1933. These were a long time back. But closer to our time, Lysol launched the first EPA-approved germ kill solution for air. There was no solution that existed that could measurably kill 99.9% of germs in air, and we launched that particular product. But not only did we launch the product, there was actually no method that was available at that point in time to be able to quantify how much germ kill actually happens. So the Dettol scientists, the R&D folks, created the method, and that has become the industry standard. So anybody who launches a new air sanitizer has to go through that method. And of course, Harpic, first major product solution for toilet hygiene. So again, many lists of firsts that we have on our portfolio, and there are many more. But this is not just the only strength. The second strength is, again, a critical one. We create categories. We are pioneers, but we also create categories. When we put it as we create categories, it seems like a choice. But it is not just a choice. It is also about the ability of the brands to enter into new categories and to be able to create it, and not everyone can do that. Now, we all know launching new brands into new categories can be risky. It is definitely expensive. Shannon is nodding, but it is much more efficient for us if we have great brands, if we have versatile brands, to be able to extend them into new categories. This is a chart that we pulled together. The gray bars are essentially there. There are some brands which are marquee brands, global brands, and many of those are competitors in our categories, and what you see is the ability of those brands to be able to span categories versus the ability of our brands to span categories. Most brands have one, two, or three categories they can span. Harpic is in three, Lysol is in six, and Dettol, amazingly, is in 13. Many of these category expansions we have done over the last five years, and again, this is a huge part of our growth, so we are pioneers. We create categories, but the true superpower that we have is consumer trust. When it comes to germ protection, anything to do with germs, solutions related to germs, they trust us implicitly. Dettol, Lysol, Harpic, big slide, you see a number of trust metrics, a number of ones across the slide. But let me talk to you about two metrics which are not on the slide, which will tell you about the extent of trust that they place in us and what does that trust do for us. What is the implication of that trust? The first example is on Lysol, which is in the U.S. Of course, Lysol is one of the most trusted brands for germ protection. Of course, it is. But it is also the number four most trusted brand in the U.S. across categories. That is a huge deal. With the extent of brands that exist in the U.S., that is a huge deal. For a niche category like germ protection, that is a huge deal. Let me take the second example on implication of the trust. I'll take the example on Dettol. When COVID happened, it was a matter of life or death. And when it is a matter of life or death, you gravitate towards the best solution for germs. When that happened, people gravitated to Dettol. People moved to Dettol. People came to Dettol. And Dettol became the number one penetration growth brand in the world. Not in germ protection, not in surface care, not in personal care, number one penetration growth brand in the world. It was not Lifebuoy. It was not Safeguard. It was not Clorox. It was Dettol. So again, this is a huge thing for us. It is a huge asset for us. This is something that we work extremely hard and we are very cognizant of to protect, to preserve, and to grow. So therefore, what is our growth algorithm? We want to grow penetration. We have grown penetration. We are present in 25% of the Households today. But that means there is 75% left. So slowly, step by step, we will move in that direction. Growing penetration is the first priority for us. But we are very good at creating categories as well. I will share some examples. But we can create categories like no one can. We can stretch into categories like no one can. So that, of course, is something that we're going to do. But both of these require effort. Both of these require education and therefore investment. Both of these require superior solutions, therefore investment. Therefore, the third strategy that we will command significant premium, it is a choice. We will command significant premium to be able to fund that entire model of growth. Superior solutions as well as education and the premium that we command allows us to complete that entire cycle. And of course, there is no success if we don't execute it well. So these are the four pillars. If we do it well together, we continue to grow the business. So now what I'm going to do is I'm going to share a few examples to bring these strategies to life, much better with examples. The first example that I'm going to share is going to be on Dettol, and it is going to be on the biggest market of Dettol, which is India. This is a multi-year story about how Dettol has come from behind against a super entrenched competitor to become the market leader. So the first priority for us was essentially to drive the habit of hand hygiene. Among many priorities, this is one of the big focus areas for us to drive the habit of hand hygiene. How did we want to do it? We wanted to do it working with school kids, educating them on the hand hygiene, and essentially they become our change agents as we move forward. So we prepared an entire Dettol Hygiene Curriculum talking about how you should wash hands, what are the benefits of washing hands, but also other good hygiene practices. We worked with the government of India to get access to schools to be able to implement that curriculum. In the schools where we implemented the curriculum, there were tremendous results. 15% reduction in preventable illnesses like diarrhea. Lesser sick days, 39% less absenteeism within the schools that implemented it versus not. As you start to read this and many, many more, you start to see the significant momentum building, and the government gave us more and more and more access to the schools to the point that today we have access to 75% of the schools in India, in urban India, implement the Dettol Hygiene Curriculum. That scale is close to a million schools, 840,000 to be precise, but by the end of the year, we would be in close to a million schools. 30 million kids every year would get the Dettol Hygiene Curriculum and how to adopt the best hygiene practices, so this at this scale was an important instrument in building the momentum forward, but of course, education can be boring, so we need to make it interesting. So how do we do that? How do we get adults into the fray as well? We partnered with TikTok and we created a challenge, a hand wash challenge on what is the best way to wash hands, 20-second video that you need to create, but you also need to personalize it by yourself. That's why it becomes viral. This went through the roof. The numbers are there for you to see: 132 billion views. Most campaigns have a few millions: 30, 40, 50, 100, 132 billion views, but 75 million unique videos created. When you start to get to that scale, you start to get significant momentum on the business. These are just two examples of how you created momentum on the business. There were many, many others, and when you do that over a period of time, you start to get this kind of results from an equity point of view. The green line is Dettol equity measurements over a longer period of time on germ protection against germs, and the red line is our chief competitor. You see the gaps increasing over a period of time, so great progress on equity, but of course, this doesn't happen alone. There was immense progress from a distribution point of view. So the area teams, the market, the sales team on the ground, they pushed the sales significantly. The coverage expansion happened. These 4.9 and 6.1 are million stores. So we were present in 4.9 million stores, 5 million stores, and a million stores incremental happened over the last five years. When you put all these together, great campaigns, great equity, the distribution growth, you start to see in the category penetration growth happening. So this is Dettol penetration, 36% to close to 40% over the five years. And this is just an example on hand wash and soaps, one category. We are present in multiple categories. When you do it over multiple categories over multiple years, the following results happen. These are results over the last 30 years. Dettol versus our core competitor. In 1993, 30 years ago, the core competitor was 10 times bigger than us. And now we are bigger than the competitor, and we continue to grow forward. This was my attempt at summarizing 30 years of growth in 2 slides, but I hope it brings the point across. Let me go to the next slide, which is create new categories, and I'm going to take the example of Lysol U.S. This is, again, the biggest market for Lysol, and the strategy is to create new categories. How do you create new categories? First, you create the demand, and the second is you provide the solution. So first example on this is laundry. So when the consumers put their laundry into a wash, they believe it comes out clean, and they believe it comes out germ-free. But our research shows that this may not be the case because washing with detergent alone at 30 degrees yields little or no reduction of bacteria. It is true. It is a fact. But also, nobody's thought about it, but the washing machines are a significant source of bacteria and fungi by themselves. So definitely clothes are not getting cleaner, and they may or may not have the right germ solutions there, but also they might actually be more germy in some cases. So what do we do? We launch the laundry sanitizer, kills 99% bacteria that detergents leave behind. Tremendous success. It has been like a few years in the market, and it is close to GBP 300 million of retail sales. Brilliant business continues to grow significantly well. The second example I touched upon it was COVID happened. Everyone sanitized their body. Everyone cleaned the surfaces. But what about the air? And the air was one of the primary ways in which COVID traveled. So we launched the first solution for air sanitization, and this again has done tremendously well. It is about 12% share within the category and close to 5% penetration within the U.S. Households over the last couple of years. Tremendous success continues to grow. And when you put these, these are two examples of the categories. When you put all the different examples together, overall on the U.S. business, 45% penetration in 2019, 55% penetration in 2024. So significant increase in the biggest business for Lysol. Let's take a look. I talked about the biggest market on Dettol. I talked about the biggest market on Lysol. Now I'm going to talk about the biggest growth driver from an absolute point of view on the portfolio. It is going to be in China. So China Dettol. China Dettol, again, we wanted to create new categories. We were present in three categories before, and over the last five years, we have expanded to be present in nine categories and significantly so. These are just three examples of categories. We launched the disinfectant spray from nothing to a significant business now. Washing machine cleaner, you saw the inside before. Nothing to a significant business now. We just launched antiseptic liquid. This is a plant-based antiseptic liquid. This has done tremendously well. We launched it in January. It is off to a very, very good start. I'm not at liberty to share the numbers related to these, but all these three put together are upwards. There are significant gross sales upwards of 100 million, all put together. And when you put it all together, multiple categories, this is the business in China, Dettol for us. 100 million has gone to 270 million over the last five years. Significant growth, 70% and upwards of growth coming from new innovation that we've launched over the last three years, and not just the growth, but look at the gross margin expansion. 1600 basis points because new category creation allows you the freedom to launch at the right price points because you are the core player. Right price points, right margin structure, and you funnel it through to the right education. Let me get to the last strategy, which was the premium price backed by superior solutions. You saw some of the examples in China, the premium pricing and therefore the margin expansion, but we do it on the base business as well. Three categories: soaps in India, laundry sanitizer in the U.S., and toilet bowl cleaner in India. Again, as examples, big categories for us, but base categories for us. We're 60% premium on Dettol soaps versus our core competitor. Laundry sanitizer is 40% premium versus additives, and India toilet bowl cleaner 10% more versus the category. But essentially, we are the category. But when we use the price premium to be able to give us the right superior solutions together with the right education, this happens. Penetration grows tremendously across each and every one of the categories. So the model works. So this was what I wanted to share as I was making the presentation. I was reflecting on what are the key takeaways for me as I look into this category. Track record of business delivery that you saw, but big penetration and category creation opportunity that we have on this business. And we have a brilliant base of iconic versatile brands like no other to be able to take care of that opportunity. I'm extremely excited about what we could do with this portfolio. I hope after this presentation, you are as well. Thank you. Next, we're going to move on to our Self-Care portfolio. I'll take a quick minute to just talk about this portfolio and then invite Serra up on the stage in order to talk you through the details of the category. Similar to germ protection, this is about a third of our overall Reckitt portfolio. It's balanced across four key power brands and OTC of Nurofen, Strepsils, Mucinex, and Gaviscon. You also see very good geographical balance across this business. We've got a good, healthy business in the US. We have a good, healthy business in Europe, and we have a healthy business in our emerging markets with a lot of running room to continue to grow that. We have fantastic brands up against categories that have meaningful consumer impact. You think about pain management. 90% of people in a given year will experience some sort of pain, whether that's a headache or a body ache, and need some sort of medicine or relief. Sore throat, our technical team jokingly says, you never, ever, ever think about your throat until you have a sore throat, and then you can't think about anything except your sore throat because it has such a big impact on life, and brands like Gaviscon, you have 60% of overall people in the world who actually suffer from heartburn and indigestion, so these are big, meaningful, meaty categories in the healthcare space that provide meaningful consumer benefits. Our model and playbook against this business is very consistent with what you'll see on the other four and consistent with what I talked in the beginning, but does have some nuances because it's healthcare. The first of these is around leveraging these iconic brands to close the treatment gap. As you talk about healthcare, the distinct thing about healthcare brands and businesses is equity of the brands is actually the number one driver of long-term sales, and you may ask yourself, why is it that equity of healthcare brands is more impactful than other brands? Well, if you think about a laundry detergent and something coming out slightly dirty that you need to rewash, if your laundry detergent didn't work, maybe you take and soak it and Vanish a little bit the next time before you wash it, so when you put it back in, you get it clean. It's a little bit annoying, takes a little bit more time, but the shirt eventually becomes clean. If your pain medicine fails, you can't go to work that day. You can't pick up your grandchild. It has meaningful material impact on people's lives. So when they find a brand that they trust, they stay with that brand for the long term. So equities matter, and we have some of the best equities in the category. We continue to be consumer-obsessed in this category as well, too. There is a treatment gap in the number of people who experience symptoms versus the number of people who treat symptoms. And part of our ability to be able to tap into that is because we understand consumers and we understand their needs. We look at our ability to bring superior innovation in these categories, and you'll see some of the innovations we've brought over the course of time to really help improve the standard of care. How do we bring medicines that have material impact on consumers and deliver better end results for them? Last but not least is executing with excellence. The nuance here is healthcare has a broader pyramid that you need to execute against, from the regulatory environments, which vary quite a bit around the world, and Serra will talk about this and how we manage through that on some of our brands to our healthcare professionals. 50%-70% of every single purchase occasion in healthcare globally will involve an HCP at some point, and when you narrow in from broader healthcare into Self-Care where the consumer is interacting and selecting it, the pharmacist becomes critical and key. They are the gatekeeper to the consumer, so their share of recommendation really matters. As Serra gets into some of the details, she'll share you through how we do that and how we build in that healthcare professional trust in order to be able to build our businesses and our brands. With that, let me invite Serra up on stage to talk to you guys more through the category. Thank you, Ryan. Good afternoon. It's great to be here. My name is Serra Bicak. I have spent 25 years in this fascinating industry, and that journey has taken me to almost all the continents around the world. And five years ago, I joined Reckitt. And I have held several general manager jobs. I'm now back to marketing, and I have the privilege of managing Self-Care. What a category, I can tell you. Self-care is, what Ryan says, category of categories, and that definition is absolutely true. Here on the slide, what you see is the four categories, four main categories that we're in, and they're big. When you put them together, it is a 100 billion category size and growing. What I am most excited about is not just the size, but the runway for growth. When you look at the trends around people looking for solutions and focusing on preventative health, that trend is here. That trend is growing, and that is not going to change. It's here to stay. And we have four really powerful brands that are tapping into that opportunity and playing to that trend in a big way. And how do we do that? My whole presentation about it is how we do that, but in a nutshell, we are essentially innovating with superior science. We are educating, and we are empowering people to take charge of their own health and well-being. That's what we do. So I'll bring that to life with four of our brands. Let's do that, shall we? Let's start with Mucinex. A fantastic brand, brilliant brand. I actually consider myself to be very, very lucky to be working on this brand, and it is the number one doctor-recommended equity in the U.S. market in cough and congestion. And the brand's growth model is very much anchored in consumer. When you talk about consumer obsessed, if you think about what Mucinex does, and I'll tell you, I think it's a prime example of how we go about addressing consumer insights. The growth model is about going into different, when you think about actually where we started, let me start from there, cough and congestion, over time, stretch the brand into other upper respiratory categories. So we broaden our shoulders, and we did that by coming into every category and disrupting that category with superior science, broadening, premiumizing, generating category value, and in the meantime, growing our brand. We started as cough and congestion and played out, and when you look at some of these, you see a lot of first, first, first, first, first. They're actually more first. I just put a couple here for ease of reviewing. I'll just tap on a few. First, FDA approved 12-hour cough and congestion. Big disruption. Fast forward. We come in, we bring max strength into cold and flu. Big disruption. Fast forward, we come in and we launch this lovely one. My daughter loves it. The first four-hour, actually the medicated gummy cough solution in the kids category. So why do we do this? We do this because we want to be the number one choice in every single upper respiratory category. That's the ambition. And we have progressed beautifully towards that ambition. We are either number one, number two in majority of these categories. But the journey is on, and we continue innovating, and I'll give you what we have been recently doing. And innovation, what we call the kickstart. What was the insight? The insight was the symptoms are the worst when you wake up. In fact, many people, apparently, we learned based on our insights work, they were treating themselves as first thing they wake up. And with that piece of insight, Mucinex was able to disrupt the category and opened a new usage location. Superior innovation comes in, and fast forward, 72% of our consumers today say, you know what? I get much better and much faster relief, and therefore I can get on with my life much better. With that kind of volume traction, coupled with our pricing, premium pricing in market, we were able to generate 40 million incremental category value. This is huge. We were very happy to see that we, in fact, were recognized at an industry level as the winner of this product launch in that year by the Consumer Healthcare Products Association. What an honor. Kickstart is a fascinating brand, and it also has, that's why I want to show you, is one of my favorite advertising in our portfolio. So I'd like to introduce to Mr. Mucus. Morning. The golden hour of cold and flu symptoms. I'm feeling better. Cough, congestion, all in one and done with new Mucinex Kickstart. I hated that. Headache? Better. Fever, body pain. Better now. New Mucinex Kickstart gives all in one and done relief with a morning jolt of instant cooling sensation. It's not cold and flu season. It's comeback season. Mr. Mucus is quite a character. I have a few downstairs when we get together if anyone's interested. So the Mucinex growth model, I hope it's clear, and it works. And we will keep on strengthening the brand by bringing premium innovation. And I am very excited about our upcoming pipeline. So let's change gears and come to pain management. Another great brand, Nurofen. In the pain, I mean, we're inventors of ibuprofen, and we are the leading brand in Europe. But in pain management, what is the issue? I mean, it's terrible. What is the issue? I can give you a lot of stats, but pain is terrible, and it's life-destructing. And what you want to do is just get rid of it as quickly as possible. And I'm sure you have pain medication in your bags around here. Yes, of course. So what Nurofen did is innovated and brought liquid ibuprofen, what we call liquid caps. Liquid caps get absorbed faster and last longer. Along the process, we actually realized that the consumers had that perception around speed with liquid, which we integrated into our execution as well. Liquid caps was first launched in our core markets, UK and Australia. It gained a lot of traction very, very quickly. About 30% of the volume came from the core business at a significant premium, as you'll see here. We have actually seen that the market share very quickly became 20% of total Nurofen market share, which is massive. Therefore, we took this innovation and we scaled it across Europe. When we scaled it across Europe, we scaled it with consistency. We leaned in to the speed aspect of this innovation by two times faster claim. Now, another great piece of advertising, which I believe Ryan worked on, in fact, let me show you Nurofen Liquid Caps. In caso di dolore, vorresti solo un rapido sollievo. Nurofen Caps, capsule molli che agiscono due volte più velocemente contro il dolore, grazie alla loro tecnologia liquida. Per un sollievo fino a 8 ore. Nurofen Caps, due volte più veloce contro il dolore. We took the insights, we took the demo to healthcare professionals to advance further advocacy and engagement. So liquid caps has been a massive driver for growth for Nurofen. And since 2019, Nurofen grew 8% and continues that journey. Now, changing gears again to heartburn and digestion. I told you it's a category of categories, so we're going to go a little bit. And heartburn and digestion, just for the ease of it, let's call it heartburn. It is, and our lead brand is Gaviscon. I know I'm not, I mean, you don't have favorites among your kids. I shouldn't have a favorite, but quite frankly, we have foodies in the house. So Gaviscon is definitely a favorite in my Household. And there are a couple of stats here that I want to double-click a little bit to frame the size of the opportunity for you. One in two people experience heartburn. Not a lot of people treat it. The ones that treat it sometimes treat it with antacids. Some work, some don't. So there is that opportunity. The other opportunity is there is a huge number of people who are on PPIs. PPI stands for proton pump inhibitor. What this essentially means is a medicine that reduces acid in your stomach. But the stat you see on that chart basically says half of those people shouldn't be on it. This is the fifth most prescribed medicine in the world. If you do the math, the opportunity is massive, and we think there is a better solution because we have a unique chemistry and we have a superior mode of action. I am always amazed when I look at this, which is why I want to share with you how Gaviscon works. Do you have heartburn or indigestion? Gaviscon Dual Action relieves them fast. It neutralizes excess stomach acid and forms a protective barrier that blocks acid reflux, so it's very much in front of your eyes and very clear. The magic came in, it's the magic of Gaviscon, but the bigger magic came in when we executed it with healthcare professionals. The opportunity for us is to trade down from PPIs and trade up from antacids, and it is an incredibly sizable opportunity for us, and when we engage with healthcare professionals, they agree. Nine out of ten healthcare professionals will endorse Gaviscon. And alginate, which is part of our chemistry, is captured as part of the national health guidelines as the appropriate reflux management solution for reflux sufferers. This is the big opportunity we're going. I mean, we're on it and we're after it. This is the big one. And of course, we activate this technology with our consumers. The challenge around our consumers was the fact that the consumers weren't able to identify symptoms. You sometimes don't know what that symptom is about. They haven't been able to identify it as heartburn. So we created Seven Symptoms, One Solution. Seven Symptoms is one of the most successful campaigns we have in our portfolio. We scaled it around the world. The reason why we have a few colors on the chart is because as we navigated the regulatory landscape, we had to, with R&D and with our regulatory team, had to find the right mix of what benefits, what country, and how we fit to that regulatory environment. It came to life as six, seven, five, depending on the country. However, what stayed consistent is the insight and the execution. That's why it is very, very successful. A very clear, proven, tested, proven growth model with that Gaviscon was able to grow since 2019, double-digit 11% and going strong. Last but not least, I'm going to come back to upper respiratory, and my last brand is Strepsils. Another phenomenal brand. 65 years of heritage. It's in 140 countries around the world, a global footprint, both emerging markets as well as developed markets. Number one globally recommended medicine, OTC for sore throat. Now, what is the issue with sore throat? It's very common. Everyone has it. In the last 12 months, seven out of 10 people, but I am sure in this room, everybody experienced sore throat. That's an opportunity, obviously, for us to strike because not everyone is using medicated solutions. So that is the opportunity. And for that, we have a range that addresses all sorts of sore throats, from mild all the way to severe. We do soothe the pain, block the pain, treat the pain. Where this gets really, really interesting is what we do with what we execute with healthcare professionals. Sore throat is also an area where healthcare professionals prescribe antibiotics too often. Ironically, nine out of 10 sore throats are viral. They've got nothing to do with bacteria. I am sure you're familiar with this stat, that the antibiotics resistance is indeed number three killer globally. If you put that together, what we are doing is educating healthcare professionals to use the right treatment for the right occasion. In this case, medicated sore throat, OTC, Strepsils, the gold standard in addressing the symptom. That is the big opportunity we're going after because with that, we will establish as Strepsils further, but also do good by tackling the misuse of antibiotics. It's absolutely crucial and it's a massive opportunity. Strepsils, similarly, since 2019, grew 10%. Yes, of course, it's a seasonal brand. Yes, of course, you're going to see a bit of an up and down, but when you look at long term, you see a double-digit growth and going strong. So, in summary, and key takeaways, you can look at the key takeaways, but what I wanted to leave you with is what I want you to remember from me is Self-Care is big and it's expanding. I believe. I'm convinced that I have the best Self-Care portfolio in this industry. And I'm very lucky. We understand the consumer. We understand the science. We know how it grows. And we've proven it over and over and over again. My opinion, it's definitely a business to own. Thank you. Let's move on to Household Care. This is another category that's near and dear to my heart. I actually started my career in CPG in automatic dishwashing. Unfortunately, I didn't start on my favorite brand, which is now Finish, but I did start in that category, so it brings me back to that. These are both fantastic businesses that we have. I talked to you earlier about the category opportunity on Finish and the amount of dishwasher penetration we see globally that continues to grow. Gonzalo is going to go even deeper into that. We also have Vanish, which is an amazing solution and probably one of my favorite brands. I was telling a story yesterday to the team. I had come back home after a day on Friday. My wife had shown me a shirt with a whole bunch of stains from the day that looked like it was literally stains from the year on my eight-year-old daughter's shirt from a whole year at school. She's like, "Look, I think we're going to have to get rid of this shirt and get a new shirt because I don't think this is coming out." I'm like, "No, no, no. We've got Vanish. We'll give this a try. I'll show you how it'll work." Stuck it in the Vanish. It ended up working. Threw it in the dishwasher and unbelievably came clean. My wife was totally dumbfounded. I was, of course, very confident knowing the science behind it, but I did have my fingers crossed behind me to hope that would work because I almost didn't think it would come out with the mess on there. So two fantastic brands in amazing categories with lots of potential for growth. So let me invite Gonzalo up to stage to talk to you guys through some of the details about the $2 billion category we have. Gonzalo. Good afternoon. My name is Gonzalo, originally from Argentina, but moving my family around the world for the last 20 years. 24 years in this industry, the last seven with Reckitt. My job in the next 15 minutes or less, it's going to be to make you as excited as I am about removing stains. Stains from your dishes, stains from your clothes. In fact, doing the dishes or doing the laundry rank among the top three most hated Household chores. So it's only natural that consumers react positively when we give them solutions that can alleviate these tasks. I'm also going to share with you the algorithm that we have crafted that helps us grow our brands and grow the categories and how this algorithm has been tricked to work in developed markets, but also in emerging ones. Let's jump into the algorithm first. Our brands, leading in each of the categories in which we participate, are the drivers to create Household penetration. In many markets, we're the only advertiser in the category. In most markets, we are the number one advertiser in the category. We are in a problem-solution category. Pankaj talked a lot about trust. You actually need to trust a brand if you're talking about germ kill. But here, faith does not play a role. Either I remove the stain or I don't. So we focus our consumer obsession into trying to understand what are the pain points that still exist in the category today, which in turn give birth to a superior portfolio, and not superior because I say so, not superior because legal allows me to say so, but superior because consumers, when they experience at home, they rate it like that. At the end of the day, and probably like every category, it only comes to life, this algorithm, if the markets know what to do and know how to do it with impeccable execution. Let's bring this algorithm to life, starting with Finish. 14% of the world owns a dishwasher. Those Households are mostly in Europe, Australia, New Zealand, and North America. If I told you that in 2024, we sold more Finish to 27 million Australians than to 4.8 billion Asians, you understand how big and juicy the opportunity is that we have in our hands. And this is not just about emerging markets. If you think about this beautiful country, 45% of the Households own a dishwasher. Let's take Spain; we go to Turkey. Close to 90% of the Households there own a dishwasher. Poland, 50%. Romania, 20%. So yes, massive opportunities in emerging markets, but also sizable opportunities in developed markets as well. And that's why and where the job that we do together with our partners, being Argentine, it takes two to tango, we create the categories together. Now, I was telling you we are a problem-solution category. What are the pain points that still exist in this category? 41% of the consumers, and if you were paying attention to the AI that Ryan was showing, the stats were there, actually. 41% of the consumers complain about residues at the end of the cycle. Spots, streaks. I'm sure you experience in your wine glasses this white filming that is nasty. 40%, 39% of the consumers complain about wetness when the cycle ends. If you have kids at home and you're using these plastic containers, you would experience that. Big issue in North America, for instance. So it's as a result of these problems that the category has, actually, there are inefficiencies. 60% of the consumers pre-rinse some or many dishes before they go into the machine. I mean, we don't pre-shower before we shower, yet we're doing this with our dishes, and all this obsession comes to life, as I was telling you before, in a superior portfolio. A superior portfolio, not again because we say so, but because consumers see it in front of their eyes that they do their job better, and this allows us to price for it. Our base tier at Index 100, all the way up to Index 160. Now, consumer obsession in emerging markets, it's not about launching them a new detergent. I mean, they don't even have a dishwasher. It's about making consumers aware that there is a dishwasher. In India, only one in four know that there is a machine that can do the dishes for themselves, but being aware is not enough. We need to take them from being aware to actually consider buying a machine and actually wanting and buying a machine, and for this, it's that we work with the partners, we understand the drivers, we understand the barriers, and we want to drive those drivers and tackle those barriers so that ultimately consumers buy a machine. Better than hearing it from me, let me show you an execution that is currently running in Vietnam with one of our partners. Cả nhà ơi, mình ăn cháo Việt thôi! Còn nhiều bát đĩa bẩn quá, để mình phụ cậu rửa đã. Đừng lo, mình đã có chuyên gia giúp rồi. Không phải tôi đâu. Máy rửa bát Bosch và viên rửa bát Finish giúp làm sạch sâu các vết dầu mỡ cứng đầu và loại bỏ 99.99% vi khuẩn và virus, tiết kiệm tới 1.5 giờ. Sống thảnh thơi mỗi ngày. Anh ơi, em cũng muốn có một chuyên gia. You see, it's not about Finish being better than brand X. It's about the system being better than washing by hand. And when we execute this with excellence, it works. This brand has been growing over the last five years at 9% CAGR. And I want to highlight something. You see our product innovation launches happening in the last five years. We completed our portfolio only in the last five years. This means that mix has been a big driver of our growth in this category in the years behind. And if I compare my distribution of doses versus my key competitor, despite having an Index price of 100 tier per tier, my average price per dose is still up to 20% cheaper than theirs. What this means is that the mix opportunity also is present and will be one of the levers of growth for this brand in the years to come. Now, let me move to Vanish, and you're going to see many, many similarities. It all starts with Household penetration. Only one in five Households in the world uses a stain remover. Hopefully, you are one of those, and of those that are using a stain remover, you're using it only in one out of five loads. Relevance in the dishwasher, you just saw it. It's saying, why is it better than washing by hand? Relevance in this category is about showing in front of your eyes that your detergent alone is not enough. What are the pain points that exist in this category? Again, very many similarities. 40% of the consumers do some sort of pre-treating to the garments before they go inside the machine. Soaking, scrubbing, spot treating. Vanish's promise is that you will get better stain removal without the need of pre-treat just by adding one scoop together with your detergents. There's also the opportunity of whites. We know there's a consumer habit in which consumers separate white garments from colored garments. And the job to be done in whites, it's slightly different than in colored clothes. Yes, you might want to remove the stain you have in your white shirt, but we want our whites to look like they were when we just bought our garments. And we know that over time, they become grayish and yellowish. My personal favorite, quick wash. The whole machine industry, and you know this has to do with the energy grading, it's moving to quick wash. The laundry detergent industry, it's also driving this one. As a result of this, quick wash is the second most used cycle in Europe, also in Latin America. And what about quick wash? In a 30-minute cycle, the actual washing time ranges between seven to 14 minutes. And there is a super quick wash of 15 minutes. Maybe your machine has it. The actual washing time in 15 minutes ranges from four to seven minutes. So the ability of the detergent to remove stains in such short time, it's less. And that's why the relevance of a stain removal becomes much more. And that's why we're driving that. And we're able, again, to deliver based on science, based on patents, deliver the performance even in quick wash. The range that we offer has the versatility, but the best offering is precisely that, one scoop together with our detergents without the need of pre-treat. Again, better than hearing my accent, let me show you. Now from South Africa. Let's test Vanish's new and improved formula against the toughest hard-to-remove stains. You guys are so amazing. This is very dirty. We'll clean them. But first. More stains. What? Yeah. What? Have some stains? Thank you. I'll collect all the stains. More stains, please. Washing powder alone won't remove all these stains. Think Vanish can handle the challenge? But Mom, I'm always soaked at first, ma'am. No need to soak or scrub. Vanish's new improved formula removes the toughest stains, even in a 30-minute quick machine cycle. For the perfect wash, try the Vanish challenge. Sure. Trust Vanish to get stains. Better stain removal than detergent alone, even in quick, without the need of pre-treat. And again, it's all good and nice, but it only comes to life when we execute with excellence. And when we do so, the brand reacts too. Growing at 8% over the last five years, the dip that you see in 2020 is when most of us were wearing the same shirt three days in a row. Our kids were not going to school. But as the world regained some sort of normalcy, the category reacted. I'm coming to an end. If you're going to remember three things from what you heard today in Household, the first one is an amazing runway for growth in terms of penetration. 14% of Households only owning a dishwasher. Just remember, Australia is bigger than Asia. Second, we have a huge runway for growth as well in terms of driving price per dose. We completed our portfolio only lately. So it has been a driver of our growth in the past, but it will continue to be a driver of growth in the years to come. And last, frequency of use of our products. You might be buying into a stain removal category, but consumers today are only using it in one of five loads. Hence whites, hence quick. Thank you. And last but not least, we're going to step into our Intimate Wellness category. And Charlotte's going to come up and talk to you about a couple of our fantastic brands within the category. This is a very large category, growing at about 5% over the last five years, but with lots of opportunity for growth as we look at it. About 70% of the global population is sexually active, and about 66% of females want to remove body hair on a regular basis. This makes up about 1.4 billion of our total Core Reckitt portfolio, so about 15% of the portfolio. You can see the blend heavily on Durex, but Veet and some of our other local hero brands that are closely tied to both of those brands playing the balance of it. Our profile heavily developed in our emerging markets and in Europe. In North America, we are present on a smaller level, but we have two fantastic brands against Durex and Veet that I'll turn it over to Charlotte to tell you a little bit more about. Thank you very much, Ryan, and good afternoon, everyone. It's a pleasure to be here with you this afternoon to talk about this amazing category. A little bit more about me before we go into the category. I've joined the company almost two decades ago, straight out of business school, and since then, I've held various roles in our regional or local organizations. I moved to the category growth organization about 18 months ago, and today, I have the privilege to lead this incredible business, which is Intimate Wellness. And what makes it incredible is that it goes beyond health and well-being. Intimate Wellness unlocks happiness, whether it stems from the satisfaction of a fulfilling sex life or the confidence that you get from being free of unwanted body hair. This category has a deep impact on consumers' lives, so you've seen from Ryan, we operate in a large, fast-growing category with wide relevance. We have fantastic brands that touch millions of lives every day. What I'd love to do with you now is to explore the realm of possibilities that this category has to offer, because we are convinced that this category has a huge runway for growth. We might be the leaders in our respective categories, but we're only present in a small fraction of these occasions. Think about the opportunity here. Durex, a distant market leader worth GBP 1 billion of net revenue every year, is only present in 1% of sex occasions. Similarly, Veet, only 12% of the hair removal occasions. So closing this occasion gap represents a huge opportunity for our business, and we have strong confidence in our ability to do so. That confidence, it comes from the strength of our brands. Our brands, yes, they're number one in the market from a value perspective, but most importantly, they're number one in the hearts and minds of our consumers. This strength, it offers us two things. The first one is the permission to challenge category norms, to change attitudes about this category, to drive access, because access is a key unlock for us to be in more user education. The second thing that comes from the strength of our brands is the credibility that we have to broaden their shoulders, to be present in more segments of the category, and to meet more needs and reach more consumers. You see, we're very clear as to what needs to happen, closing the occasion gap. Why we're so confident that our brands are poised for success. Now let's look into the how. What is our strategy for growth? Here, we're leveraging the Reckitt playbook that Ryan has talked to you about earlier. We're using our iconic brands to normalize the category and step change the category penetration. We're so obsessed with consumers that we understand their needs so well that we take our portfolio into new places and spaces. We are unleashing the power of science and the investment that we have made in research and development to bring new products to the market, superior innovation that will enhance experiences and drive premiumization. And all of this is underpinned by executional excellence and how, in this category, digital and social are key enablers for us to execute with excellence in an omnichannel world. And again, let's have a look at this through the lens of some examples and how our Power Brands are bringing all of this in action. And I'll start with how we're normalizing and growing category penetration with Durex and the Lubricants category. Now, lubes is a fantastic example of how Durex can be present in more sex occasions, because virtually any kind of sex occasion can be made better with lubes. Now, the problem today is that consumers have many hesitations, many misconceptions about this category. That's why the penetration has been relatively low, around 1 in 5% of people. But lubes is not just for people with a dryness problem. lubes are so much more. They're an experience enhancer. Don't just take my word for it. You can see it here. Nine out of ten of people using lubes will tell you sex does feel better with lubes. And if that was not enough, we recently invested in a first of its kind, award-winning clinical that has been able to demonstrate improvements in areas like desire, arousal, or even climax with the use of lubricants. Really, it's time to wake up our consumers to the many benefits of this category and to the many occasions that they could be relevant in. And the way we've done so is by putting together very disruptive communication campaigns in a way that only Durex can do, very playfully provocative, to really make sure that we drive disruption, that we drive category normalization, and we drive trial. Let's look at one of them. Glide into a new experience with Durex lubes. Help sex feel better any way you use it. Try Durex lubes. You see here, long are the days when we portray lubes as a dryness reliever. And since we've changed that narrative, we've been experiencing significant success. If you look here behind me, the category penetration in the U.K. over the past six years has almost doubled. That is on the back of our activation. That really shows you the power that our iconic brands that Reckitt owns can do to drive category penetration and drive growth. Now, the second example that I would love to share with you today is how we're enhancing experiences through our innovation. At Durex, sexual satisfaction is our North Star. It's with great pride that we came to understand that people who are using Durex are, on average, more satisfied with their sex lives than those who don't. Satisfaction is important because satisfied people love more sex. More sex means more occasions. More occasions means growth for us. That satisfaction is the result of the high quality of our products and the experiences that we bring. For condoms, it's the result of years of investment into material science, polymer science, to really make sure that we can bring to the market our best products. Now, if you look at it and take an example of a market that is very competitive, where there is a high space of innovation, it's China. And in China, through our recent innovation, we've been able to regain innovation leadership. Back in 2020, we launched Durex 001, a polyurethane condom, the thinnest in the Durex family, specifically designed for those who want to feel close to nothing between them and their partner. In 2022, the launch of Fetherlite HA, with water-based lubricant with hyaluronic acid, specifically appealing to women. And more recently, it's our benzocaine condom, our performance-enhancing, this condom that helps men last longer, that has been gaining a lot of traction. And what's fantastic about all those innovations is that every time they've appealed to a new set of consumers, bringing us incremental revenue, which you can see here on the left-hand side. We've been enjoying fast growth in a very competitive market like China, and we're able to reach market leadership in key segments of the category. But this goes beyond China. We are scaling this business in other emerging markets. You can see here in India, the same growth trajectory that we've been enjoying. It's not faster, and we're significantly gaining market share as well. So this strategy is working, and innovation is part of our DNA, and we never stop innovating. I know that you're aware that earlier this year, we've launched a new product in Europe called Durex Intensity. It is the first-ever male condom made out of a new revolutionary material, which is nitrile. Now, it's also the result of years of research into how we can break down barriers to pleasure without compromise on protection. What consumers tell us is that the best sex comes from feeling truly connected. And that connection comes from the ability to feel each other's body heat. And this idea of body heat transfer was a massive unmet need in the category. And amongst many other attractive benefits that this product has to offer, body heat transfer is at the core of this new proposition. Now, I can't begin to tell you how excited we are to be pioneering the use of this new material in the condom category. It's early days, but I wanted to share with you the fact that in some of our European markets, like France or Spain, the product is already in the top 10 best-selling condoms on Amazon and has proven to drive strong incrementality to our business. Now, another example on how we're executing the Reckitt playbook is through the lens of our other Powerbrand, Veet, the experts in hair removal. Now, what's unique about Veet, compared to other of its large competitors in the industry and in the category, is that we have a breadth and depth of portfolio. We play across many formats in the category, and that gives us this unique ability to be able to tailor our product proposition to different types of hairs, to different types of skins, or even different types of body parts. What we know is that that level of precision is highly valued by our consumers. So recently, we've massively expanded our body part-specific portfolio. Since we have widened access to it, we've received strong success. What you can see here is that this specifically tailored portfolio to body parts has been growing three times faster than the rest of our range and has contributed to 40% of our growth over the past five years. A recent example of this expansion behind body parts is the launch of our new bikini kit in China. Now, what we came to understand is that the category in China is actually growing really fast. That's on the back of this younger generation, which is more concerned about body hair and is starting their depilatory journey earlier than previous generations. We needed to be able to access this younger generation, this digitally savvy generation. That's why we've executed a fully digital-centric launch, leveraging our immense capabilities that we have in China from a live streaming and social commerce perspective. This launch has been a strong success and a strong contribution to the growth that we've enjoyed so far this year on Veet. Now, what you've seen so far is how we're using the Reckitt playbook to nurture our existing power brands. What I'd love to show to you as well is how we're using that same playbook to create the power brands of the future: Meet Intima. Now, Intima has long been part of the Reckitt portfolio. It's one of the local jewels that we have in France. It's a range of products, washes that are specifically formulated for the intimate area. It's also a brand that's very close to my heart. In fact, when I joined Reckitt, it's the first brand I've ever worked on. I can tell you, lots has changed over the past 18 years in this category. What's fascinating to see is that now it's very large, and it's still growing. In a market like China, what we've seen in this market is that the volume of conversation on the category has been drastically increasing. That's on the back of key opinion leaders and influencers normalizing the category, educating about Self-Care and personal hygiene. That's why in 2022, we decided to launch Intima in China. We've leveraged the Reckitt playbook to make it a success. We started building on the strong foundations that the French equity and heritage was giving us. We looked into understanding deeper the consumers in China, their needs, so that we can bring to them superior solutions that are tailored to those needs. And finally, to be able to reach them, to drive awareness for this new proposition, and to convert them into sales, we've leveraged digital and social commerce. And what I can tell you is that we're onto something really big here. The brand is already a market leader in some of the social channels in China. So really, a demonstration that this Reckitt playbook is great and fantastic to nurture our existing power brands, but also to help create the power brands of the future. Now, that's it from me. And before I hand over back to Ryan, I wanted to leave you with a few parting thoughts. This category, Intimate Wellness, that I have the privilege to lead here at Reckitt, is highly profitable. It has strong growth momentum, but especially, it has a huge runway for growth. Our brands, they're market-leading. They're iconic. They set category standards, and they set the standards of innovation. And that, coupled with our heritage, with our equity, makes us really confident about our future. Let me start with just a couple of closing thoughts, and then we'll open it up to Q&A. We talked a lot today about our world-class portfolio and this great collection of Power Brands that makes up the vast majority of our revenue and operating profit as a company. We also shared with you our winning playbook, the iconic brand building, the consumer obsession, the superior innovation, and the executional excellence, and gave you examples across each of our categories to show you this is a playbook that just isn't a one-off. This is something we've been consistently executing across our Core Reckitt business for the last four to five years and why you're seeing consistent sustainable growth over those businesses for that time period as well, and then Kris, at the beginning, talked a little bit about our organization redesign. I know he and Shannon have talked to you about this before around how we're simplifying the structure of our organization, number of layers going down from five to three in order to speed up and enable decision-making. In addition to that, we've also restructured our operating model in order to drive better connection between our global category teams and our market teams. What we found over the last number of years is when we had category teams partnering closer with market teams so the markets could share the insights and understanding of the consumer and the category and the consumers and the customers, and the category teams could share the consumer understanding and the category depth, we ended up with some of our best solutions. Our challenge before is it was dependent on the individual. The system wasn't set up to enable that kind of collaboration. Our new organization design, our new operating model is intended to do just that, to drive that interaction, which is really going to be the fuel for our growth as we go forward, to ensure the strategies we create at the category level are able to be turned into activation at the area level and delivered with excellence and execution through to the markets. We believe this is going to deliver, as I talked in the beginning, a great set of standardization, one right way of building brands. This standardization will also help us drive simplification, not just in the way we build brands, but also in the way we operate. This will lead to faster decision-making and execution and enable our market teams to have greater focus on our customer and retailer partnerships and greater focus on the consumer and the market. And last but not least is our digitization. We shared a little bit of an insight into how we're thinking about generative AI and other tools that we're leveraging to make sure we drive the business. Kris and Shannon have both shared with you our consistent view around 4%-5% growth rate. Hopefully, what you've seen from us today can help reinforce why we have a lot of confidence in this number and our ability to deliver this sustained 4%-5% over the midterm. With that, well, before I play the music, just quickly, we will give us a few minutes to reset the stage. We're going to get a couple of chairs up here. I'll turn it over to Nick, and he's going to lead us through some Q&A from you guys here in the audience, as well as any of those that are online. And me and the other category leaders will join us up here on stage in order to hopefully field any of the questions you have. As Ryan said, we've got a bit of time now for Q&A. We're a little bit over. And so I know people watching online, we said we'd finish at five, so let's see how the questions go. For those online, if we do run over a little bit here in the room, it's going to be on video and transcript, so you'll be able to see it all on the website in due course. As I said, also for those online, if you have a question, please do tap it into the question box. It'll come through to me. So let's start in the room. Oh, actually, sorry, that's the other thing I was going to say as well, yeah, please, for people listening online. Thanks for the presentation. Warren Ackerman here at Barclays. So the first one is on the Power Brands. Thank you for the presentation. It's very detailed. And I think you said those 11 Power Brands are 70% of revenues. Can you talk a little bit about the 30%, the non-Power Brands? And within the algo, the four-to-five, are you assuming the Power Brands are kind of like six, and then the non-Power Brands, the 30%, it's like one or something to get to the four-to-five just in terms of understanding, or do you assume the non-Power Brands are kind of negative? And are there any non-Power Brands which could become the billionaire brands or the Power Brands of the future? You showed that chart. You kind of glossed over it. You went quite quickly, but I'd love to understand the strategy. I know things like brands like Move Free, for example, you're quite excited about. So that's the first one. And then just secondly, on the Dettol example, very interesting to hear that Dettol's going across 13 different subcategories against competitors at two or three. Do you get to a point where you potentially risk diluting the brand equity because you're going into too many subcategories? And are each of those subcategories bringing incremental sales, or does it start to become over time cannibalistic, or does it create a halo effect for the wider brand? Just want to understand whether it's the power of Dettol equity versus other companies who've deliberately not tried to extend the brand equity as wide as clearly that brand has done. If you can maybe explain that, and whether there are other brands within the Reckitt portfolio where you can stretch them, not 13, but I'm sure further. Thanks. Warren, thanks for the questions. Let me maybe take the first one on the power brands in the portfolio, and then maybe Pankaj, I'll turn it over to you for the specific ones on Dettol and the kind of growth of our brands across the categories. Actually, our power brands make up 80% of our cumulative net revenue. Those 11 businesses, it's slightly above 80%. They actually make up more of the operating profit. When you look at the 20% remaining on the business, there's actually a large portion of that 20% where the brands are directly connected to the power brands. So I talked about Tempra in the beginning. That's a brand we have in Mexico. That's an incredible local hero there in Mexico. We're actually leveraging the Nurofen portfolio in order to grow that brand and expand that into new categories. So a large portion of that 20% is actually these local hero brands. As we think about resource allocation, each and every one of our power brands we believe is a meaningful brand, very much worth investing in, and we will allocate our investments and choices there definitively. We also have a strategy plan against our local hero businesses that connect to that. And then as we think about some of those brands that exist beyond that, we'll look at them as more maintained. These are brands that have been in our portfolio for a long time. We know how to maintain them. They deliver us nice small bits of revenue and profit, but it's not anything we're distinctly focusing on because we feel like the power brand assets we have are really what's going to enable that 4% to 5% growth for us. Pankaj, maybe over to you on the Dettol specific one. Yeah. So let me actually start first in Dettol by saying that a few years ago, we didn't think we could be in 13. We didn't think we could be in nine. So it is a journey that we are on, but again, the brand continues to amaze and surprise us on how it can stretch. So that's the beauty. That is the strength of the brand. Let me get into a little bit of technical detail on why Dettol can extend and why many others can't. Many other brands, including some of our core competitors, were in personal care. In the U.K., they've tried to extend into surface care, and it was not very successful. There have been many other such. It's not for a lack of trying that brands are not able to extend. But what is unique about Dettol is many, many brands are benefits. Tide is a benefit. So many other brands are benefits. Dettol is a reason to believe. So Dettol's heritage actually extends from being an antiseptic liquid. That's how the brand got started. That's how the sepsis example came in. It's an antiseptic liquid. So wherever the consumers believe that you can extend the antiseptic liquid, it is used in the bathing liquid. Therefore, we have soaps. Therefore, we have hand washers. It is used in laundry. So therefore, we have. So that's the power of extension because of the core of the brand. So that is the unique advantage that Dettol has that many other brands don't have. And it's a fundamental technical difference between them, benefit versus an RTB. But having said that, you talked about dilution. We will never go into any benefit territory where the role of germ protection is not primary. Where the role of germ protection is primary, Dettol is the perfect solution. Dettol is the best solution. And the antiseptic liquid, the power of the antiseptic liquid gives us the freedom, the liberty to be able to extend into the other categories. Having said that, every category is we measure the equity progressions. We measure the right format to be able to actually launch it, and we measure the halo onto the base brand, etc.It's been working very well for us, and this is something that we would want to continue as we move forward. As we think about the balance of the portfolio, we're always looking at it in the context of new spaces and new places. These are both avenues for growth. There are some places similar to Dettol, like a Mucinex, where we can expand from a cough and congestion product to a cold and flu product to a sore throat product, and we do that expansion. There are other places where the bigger opportunity is opening up new markets. Just another one that came to mind is if we think about Nurofen and the Italy example that Serra showed. This is kind of the lens we look through, and we figure out where are the biggest, best opportunities based on the consumer need, test the ability of the brands to stretch to those places, and then look to execute with excellence. Guillaume over here. Hello. It's Guillaume Delmas from UBS. A couple of questions. The first one is, how do you strike the right balance between premiumization, price competitiveness, and I guess affordability to drive penetration? Because the one example I can think of in germ protection recently was some, I think, price adjustment intervention you made under Dettol, which are now clearly paying off, but it seemed that the brand was losing shares 18, 24 months ago in some key markets because prices went too far relative to competition. And then my second question on Self-Care. I think in the last six quarters, like-for-like sales growth has been relatively flat above and beyond an unfavorable flu season. How do you explain this relatively muted sales development? And looking forward, I mean, do you think this is a business that can achieve like-for-like sales growth consistent with the 4%-5% ambition? Thank you. Very good. On the premium versus penetration, maybe I'll turn it over. Maybe Gonzalo can tackle first, and Pankaj, if you have any builds on that one. It would be great to hear from you guys as categories where I know we've really driven that strategy quite robustly. Yeah. Gonzalo, do you want to maybe start? In the case of Dish Care, for instance, basically the entirety of the growth in the category for the last couple of years has come from premium and super premium. If you think of it in terms of value of what one capsule costs, it's half the price of an espresso. The comparison that we use outside the U.K., because I know this has been controversial in the U.K., it's the price of an egg. It costs the same as the price of an egg to run your capsule. So at the end of it, and that's where we're talking about our most premium product in the most sold pack. This is kind of the reference, like our Big Mac Index. So today, as proven by how the category is growing, we see premium and super premium continue to be the engines of growth of the category at large. So let me answer the specific question on Dettol. On Dettol, I would answer it in two ways. There are two factors at play here. The first one is, are we playing in competitive categories, or are we into category creation? So where we are playing into competitive categories, soaps, for example, hand washers as an example, of course, we have direct competitors. We have 10, 15 odd shares. We don't have leadership shares, right? And it's a very competitive battle, right? We went into COVID. We came out of COVID. The germ relevance came down. The commodity prices went up. And all of a sudden, there was also significant overcapacity in the entire category. And that leads to pricing issues because we are all of a sudden slightly above what the consumers are willing to pay and so on and so forth in a super competitive category. That is difficult to pull off. That is where we need to correct and make sure that we are at the right price points to be able to ensure consumer trials and so on. And of course, we're getting back into play, and you see the results that are happening. At the same time, the strategy of expanding categories or getting into new categories and creating categories is an exceptionally fruitful one for Dettol because when you create a new category, by definition, there is no competition. And by definition, you can charge the right premium as long as your product solution befits that price, right? So it is the balance of finding the right solution for the consumers, understanding the consumers, finding the right solution, and pricing it right. That is why you see the kind of margin expansion that we've been able to do in certain of the businesses. But that is in competitive categories. We need to make sure we're at the right price points to be able to get the right trial from the consumers. But at the same time, there is significant play in category creation that allows us to play the premium side of the portfolio as well. And then to your question on Self-Care, we have about 60% of the portfolio that is cold and flu-related. And while you will have variability year to year, you saw across all those brands, whether it was Mucinex or Strepsils, the long-term trajectory on those brands and what we've seen over the past has been a consistent long-term growth CAGR. It's a little difficult to look shorter terms given variability from one season to another season. Serra, I know you shared some stats last week on the non-seasonal Self-Care brands, but maybe if you just want to talk a little bit about the growth rates on some of those? Sure. Your question was around our confidence for like-for-like growth for the future. I mean, we're definitely very confident. We're in categories that are growing. We have best-in-class equities, and our market shares are healthy and progressing in the right direction. So therefore, confidence is absolutely there. When you look at the breakdown of our seasonal and non-seasonal, we are seeing growth from our non-seasonal portfolio consistently, which is why our confidence is definitely there. ( crosstalk) Thanks. Yeah, in the back there. Sorry. Yeah. Can I ask one as well if I can. So I think early on in the slides, you talked about the AI input and that innovation and campaigns were twice as effective. I just wondered whether you can give detail what that's measured on. Is that sort of sales or returns, etc.? And the second one, you also showed similarly, same sort of time, actually, the gross margin evolution over a number of years, kind of around that 60% level. Have you ever explored whether being a little bit more relaxed about that realizes some of this growth more quickly if you kind of tested that logic? And it used to be a bit of a mantra at Reckitt that everything we do that's new has to be accretive to gross margin. And that was kind of the end of it. Past that, you can't do it. Is that still the mantra related to that gross margin sort of focus? Thanks. Great. Thanks for the questions. On the generative AI, the tools we shared there were some of our newer tools around our concept creation. So that 70% efficiency and 2X quality, the measure of efficiency was the amount of time it took to produce the quality or the amount of content. The 2X quality was actually the concept screening we did afterwards with consumers to understand the basis. When we compared that 20-plus concepts that we created, our hit rate was significantly higher than our normal hit rate for qualifying concepts. So that's at the conceptual level that we've looked at dialing in there. Your second question around gross margin. Look, we are very happy with the shape of the P&L through a gross margin standpoint. You saw us versus our peer set. We really feel this creates the space we need down the funnel in order to invest in marketing, innovation, supply chain. With some of the fixed cost savings that I know Shannon and Kris have talked to you guys about, we believe this provides more than sufficient fuel for growth. So we're very happy with where they are and believe they'll continue to remain durable and sustainable there. Thanks very much. Callum Elliott from Bernstein. Also, two from me, if that's okay. Ryan, this first one maybe for you. So I want to ask you about superiority. Perhaps no surprise, given that you're coming from P&G, that you're talking about that and introducing the framework. I think Jon Moeller, whom three of you on the stage, I think, will know quite well, was recently asked about this proliferation of superiority frameworks. And I'm paraphrasing, but I think his answer was something along the lines of, it's one thing to have the framework and another thing for it to be embedded in the culture of the organization. So my question is, you obviously lived through the embedding of that in the organization at P&G. How far along in the embedding of it at Reckitt do you think we are today? And then my second question might be for Kris, but you guys can decide who takes it. I'm kind of struck there's five of you on the stage today. Three of you are from P&G. One of you is from Colgate, and only one of you built their career at Reckitt. So my question is, is that by design that you're kind of hiring and promoting into these senior leadership roles from externally? Kris, did you inherit a talent development problem? Is it just a small sample size and it's a coincidence? Interested to see your framing of the answer. Let me maybe tackle perhaps superiority, and then, Kris, if you want to hop in on the people one, please do feel free. Yeah. A plan without action, I can't remember the quote, is merely hallucination. So we have more than just a plan. I think you've seen some concrete examples from what we shared up here. I will say we are at varying stages of the development of this. This path to superiority was a program that was started three or four years ago on our hygiene business. It's become very much in the drumbeat of how we innovate within that space. The example I gave was from the hygiene half of the portfolio. Gonzalo could give you a number of them. Over the course of the last couple of years, we've been pulling more into what was our legacy health business as a mindset and a mantra of doing it. So we're in varying stages of it. I would say it's very embedded in a good, call it 40%-50% of our portfolio. And something over the last course of the last one to two years, we've been embedding in the balance of the portfolio. But it's something we believe in continuing to invest in going forward, and it is the benchmark we will hold across all of the new products we look to bring to market. So I think, first of all, I hope you can see the quality of the leaders that we have leading the growth agenda. I'm very proud of this team. They are a very small subset of the people we have at Reckitt. I think it is somewhat coincidental that so many of them come from a competitor that we admire. As you know, it's not uncommon in the industry that people move across similar companies. In and of itself, that's not necessarily a bad thing. I think we have gotten better in the last few years at spotting our best people, and we are becoming far more intentional about leadership development. I'll tell you, I'm not sure Reckitt was always a leadership development kind of company. I spent some formative years at PepsiCo. That was an academy company. P&G is an academy company. There's other academy companies. We would like to become an academy company, but I think we're humble enough to say that we are not quite there yet. We are very focused on it, and we are going to get there. I hope that you can see with people like this leading our commercial organization, leading our growth plan, they set the bar for the rest of the organization. They select the marketers that work on each of our brands. They shape the talent strategy. So it's very important that you have people at the top that can set the right bar for excellence, and then you can actually move fairly quickly to get to an outstanding team. So we're working on this. I wouldn't declare victory. We're not yet an academy company, but I think we're making swift progress. Thanks, Kris. Is that Rashad at the back? Yeah. I saw your hand go first. Hey, thank you very much for the presentation, Rashad Kawan from Morgan Stanley. A couple from me, please. First on innovation. I think, Ryan, you touched on this early on in your presentation. You kind of talked about the step-up in innovation from 2019 onwards. I mean, as you sit here today versus the last couple of years, how do you feel about the innovation pipeline across the four different categories? And then second question, I think probably more Self-Care related. You talked about the importance of the pharmacy channel and educating pharmacists around the efficacy of the brands. Can you talk a little bit more about what you're doing there? How many pharmacists are you reaching across the different geographies and the different tools you kind of use to generate interest there? Okay. Let me maybe tackle the first one on the innovation front. And then, Serra, do you want to take the one on the HCP? Great. Look, on innovation, we did significantly dial up in 2019. Coming in, I can tell you I felt like we were insufficient at that point in time. And it was a strategic choice we made as a company to change that. And I think you can see in the pace of innovation in the later years here around how that has step-changed our ability to bring new things to market. For me, innovation is really the lifeblood of brands. We talk about wanting brands that win today and are built for tomorrow. In order to make sure those brands are built for tomorrow, you have to invest in the innovation that comes with them. So it's paramount to us. It's going to continue to stay at the rates that we're at. We feel like we're at a good balance. It's providing the right pace and cadence in of things that we can execute and operate through to market. Just to build on that point, I talked in the Dettol example. You saw tremendous growth in China, and upwards of 70% of the growth that is coming in China is on the basis of innovation that we have launched over the past three years. That is, again, a testament of course different markets will have different levels of innovation that we're driving. But that is our desire to be able to get sufficient innovations to be able to drive substantial results. Thank you for the question. I think I trust it came through the presentation. Healthcare professionals is forefront of how we think about growing our categories. When I reference to healthcare professionals, we're largely referencing to pharmacists. We are directly engaged with pharmacies as we build our engagement, as we build advocacy, and as we build recommendation for our brands. We have on-the-ground teams who are visiting individually, and these are largely face-to-face interactions and where what we call the detailing occasions happen. I have worked in oral care, as there was a reference earlier, for a large portion of my career. I'm very familiar with the pharmacy environment and the pharmacist interaction. I can tell you we have a world-class organization driving endorsement for our brands. Thanks for the chairman. We've had your hand up, Wesley. Then we'll get a full go. Jeremy Fialko, HSBC. Just one question from me. You talked a bit about this sort of interaction between the category organization and then the market organization. How you're, I guess, trying to sort of systemize that. Can you go into a little bit more detail about kind of exactly what that involves in terms of, okay, how are you dividing up the responsibilities? What are the sort of KPIs that the markets are responsible for and what you're responsible for? And what the sort of pain points might have been before that don't exist anymore? So just how the two things are working in sync better now than they might have been previously. Yeah. It's a great question. I think the intentionality we've driven is to try to drive that interaction. In a previous world, let me maybe give you a health example to bring this to life. The category teams were more squarely focused on strategy and innovation and didn't often bridge down into activation. Where we did really good activation, you saw the category teams out of their own drive actually reaching out and partnering to make it happen, but it wasn't systematically built into the system. As part of that, we had in the U.K., the marketing director for the U.K. was the lead for five different brands across Reckitt. So they essentially had to develop advertising for all of Europe across five different of these amazing power brands you saw up here behind us. And oh, by the way, they had a day job of delivering the U.K. marketing plan and program. So it really led to basically those markets and teams actually handing that responsibility down the organization. So you had more junior people engaged in developing these campaigns. As we move into this new system, we're actually structuring a team where we're going to look to scale at the area level. So you will have teams at a marketing director or more senior level who are solely focused on driving activations for Finish, for Vanish, for Nurofen within the context of Europe. So rather than having a brand manager looking at leading the comms and kind of being standalone on a brand like Nurofen, you now have a much more experienced and developed team with a broader depth of profile to be able to lean into. So the quality of that execution will go up. And in addition to that, we actually drive some simplicity and scale because we'll be able to create fewer executions than what we have necessarily historically created where markets might create on their own. So in my mind, it provides some scale and efficiency in the system, but it also provides meaningful quality in the quality of the marketing campaigns that will go through to market. Does that help explain? Yeah. Yeah, there's a lot behind me, of course. As we've talked about before, when you have categories and markets and functions, you always have the conundrum of how do you wire them together. And the philosophy of the new operating model is that we force the collaboration at low levels. So you can't show up with a strategy, an idea, an annual plan that hasn't been vetted in these cross-functional teams that we have, category leadership teams, area-level teams that Ryan's talking about. We don't want to see them before it's been worked well together, okay? Which is a different rhythm than in some organizations where you can sort of develop it in your own silo and it can go all the way to the top without the pressure testing of a market or a function weighing in on it. So we're forcing that collaboration and how the work happens. All right. So just in the interest of time, we'll take Fulvio Cazzol, then we'll do Olivier, then I want to do one on here, and then we can continue this conversation downstairs. Yes, hi. This is Fulvio Cazzol from Berenberg. Thank you for the presentation. I have a couple of questions. The first one for you, Ryan. How do you determine the right level of investment for each of the power brands or even the categories themselves? And how is the proportion of investment likely to change over the next five years? Is it going to be broadly similar to today's levels, or are we going to see more investments going into one of these categories or brands? And then my second question is for any of the category leaders. How is your incentive structure based? Is it more based on your individual categories, or is there also a portion of your compensation that goes towards the broader group? Thank you. Great couple of questions. Let me maybe touch on the first one. I can even bridge to the second one. And if you guys have any builds off of that, please feel free to. Level of Investment behind. Every single one of the brands we shared with you that's a power brand, we believe in investment in. These will be fully invested from a marketing investment, from an innovation investment, and ensuring we have the right supply chain in order to support the business. Will that vary across time? Of course, it will. There will be points in time where we have big opportunities in one category versus another. We will look to overdrive investment. But it's not a systemic thing we're looking to mechanically change across any of the categories. We believe we'll invest in all these brands. We believe we've got the right level of investments on our innovation side. We believe we have the right gross margins. What we are doing is look to continue to invest incrementally in marketing as we look to go forward over the years too to continue to drive the equity of the brands. As far as compensation structure, we are very much looking to drive enterprise mindset. So while portions of people's programs will be tied up against their specific categories, there is a broader total Reckitt element that will play into compensation structures as well too. I don't know if Shannon or Kris would have any builds on that, but. No, I mean, we are evolving the compensation scheme. Everyone that's working on a category or leading a category or in your teams or the functions that support those teams will be incented to drive the performance in that business in terms of their annual bonus payout and things like that. But everyone also has a level up. And so for these folks here, everyone is also leveled up to the group. So we drive collaboration. And we're trying to fine-tune the balances of that, but that's the general direction we're going in. So not giving up on the sort of focus on performance and ownership that our incentive system has historically driven, but encouraging a bit more collaboration and enterprise thinking than maybe we've had historically. Competition is external. We're really rooting for each other. Olivier Nicolai from Goldman Sachs. Just two questions. One in general, I think we've heard a lot about innovation and premiumization today. Should we expect your gross margin, therefore, to going forward improve since it's been fairly stable for the last decade? And then secondly, perhaps one for Serra on OTC. Could you please comment on the private label, on the risk of private label penetration increase, particularly as your consumer is a bit softer going forward? Thank you. Very good. I'll take the GM one. And then, Serra, you can pick up on the private label. As I shared earlier, on the gross margin, we have sector-leading gross margins. We're not looking to overinvest in that or grow that meaningfully. We want to invest in the growth of the brands, marketing, innovation, supply chain. So we're very comfortable with where that number is, and we'll look to hold that as a consistent stable number in the outlook. When you look at our brand portfolio, we have world-class brands leading in their categories. And we are able to elevate the standard of care in these categories with our innovation pipeline. Therefore, we are seeing our brand performance in the market going in the right direction. There are private labels in some categories that are not. So the situation is always fluid, as you know. But we are seeing our performance going in the right direction. The only build on that, I'm sorry. The only build on that is we've had that discussion about private label in OTC since I got to the company. We've been through a historic cost of living crisis. We have gained share in equity and private label during that time. We took a lot of pricing in the health business, and especially in OTC, even in the non-seasonal side, we didn't see volume erosion as a result of that pricing. It's a fair question, and I think people ask this question often, but it is just a remarkably resilient portfolio, and I think part of that is you have to understand we sell to the people that want the best and are willing to pay for that. We don't sell to the average consumer in OTC, so you look at a brand like Mucinex. It's incredibly resilient. We have a lot of pricing power. We could probably price it higher than we do. I don't think we need to. I think it's plenty attractive where it is. But the fact is many of our consumers are not very price-sensitive in these OTC segments. I was going to quickly squeeze in one last question then, because I apologize. We are a little bit over time. So it's a question on Intimate Wellness because we've not had one of those yet. So how would you characterize how far along the penetration awareness gains you are in China and India? It feels like Reckitt's still early on in the category expansion innovation journey about education and penetration. So any view on the sustainable medium to long-term growth rate for Intimate Wellness in India and China? Thanks, Nick. I think emerging markets, as we've seen earlier, is a large opportunity for us. We see attitudes liberalizing in those countries, which offer huge runway for growth. Our performance is indeed accelerating in China and in India. We've seen innovations have been successful, and we see very strong repeat rates for those innovations, which gives us the sustainability that we believe is needed for us to continue to grow the business. And equally as well, we work really hard on driving access, driving education, which are foundation for long-term sustainable growth. Brilliant. Look, so thank you very much, everybody, for the presentations. Apologies for running a little bit over. But as you can see, there's a huge amount to talk about, and we're all very, very excited about it, and I hope you guys will be as well as you're leaving here. We can take this downstairs. There are some drinks. There's some food. There's some stands. There's some products. So we can discuss it further. And there are also some goodie bags as well. So please don't leave without because it took forever to fill them. If I can just flick onto the next slide, we have one last slide. Just to say, this is, as we said, the beginning of a series. The next event is December the 4th. It's going to be in London again, and it's going to be focusing on our emerging markets area. It's going to be led by Nitish Kapoor, who's our emerging markets president. So hopefully, we'll see many of you come back for that. After this event as well, we're going to send around a bit of a questionnaire. I'd love to hear your feedback and see what works well and what we can do to improve as we go forward. And of course, if you do have any more questions, I'll be around. The team will be around, and we're more than happy to keep answering questions over the coming days and weeks. So look, with all that said, thank you very much indeed. Thank you to all you guys for presenting. Thank you for coming along, and we'll see you all downstairs. Great. Thank you.

Speaker 3: Hello, and welcome, everybody, to our first Reckitt Focus On event and we're focusing today on our global category organization, so you'll hear from Ryan and the team shortly. For those of you who don't know me, I'm Nick Ashworth. I'm head of investor relations, and yeah, delighted to welcome so many here in the room, and I know we've also got a lot of people on the webcast as well, so firstly, the usual disclaimers around forward-looking statements, so there's a couple of slides on that. Just a couple of things from me. Following the presentation, there's going to be plenty of time for Q&A here in the room, so we'll have lots of opportunity for you guys to ask questions. For those listening on the webcast, please put the questions into the question box. Hello, and welcome, everybody, to our first Reckitt Focus On event and we're focusing today on our global category organization, so you'll hear from Ryan and the team shortly. hello and welcome everybody to our first reckitt focus on event and we're focusing today on our global category organization so you'll hear from ryan and the team shortly For those of you who don't know me, I'm Nick Ashworth. for those of you who don't know me i'm nick ashworth I'm head of investor relations, and yeah, delighted to welcome so many here in the room, and I know we've also got a lot of people on the webcast as well, so firstly, the usual disclaimers around forward-looking statements, so there's a couple of slides on that. i'm head of investor relations and yeah delighted to welcome so many here in the room and i know we've also got a lot of people on the webcast as well so firstly the usual disclaimers around forward-looking statements so there's a couple of slides on that Just a couple of things from me. just a couple of things from me Following the presentation, there's going to be plenty of time for Q&A here in the room, so we'll have lots of opportunity for you guys to ask questions. following the presentation there's going to be plenty of time for q&a here in the room so we'll have lots of opportunity for you guys to ask questions For those listening on the webcast, please put the questions into the question box. for those listening on the webcast please put the questions into the question box They'll come to me, and I'll ask the questions to the guys on the stage at that time. Following that, there's going to be lots of opportunity as well to continue the conversation afterwards downstairs, and I know Kris and Shannon will be available as well. So look, with that all said, let's start the presentation. They'll come to me, and I'll ask the questions to the guys on the stage at that time. they'll come to me and i'll ask the questions to the guys on the stage at that time Following that, there's going to be lots of opportunity as well to continue the conversation afterwards downstairs, and I know Kris and Shannon will be available as well. following that there's going to be lots of opportunity as well to continue the conversation afterwards downstairs and i know kris and shannon will be available as well So look, with that all said, let's start the presentation. so look with that all said let's start the presentation

Speaker 15: Hello, everyone. Thank you for being here. It's great to see the turnout. We're really happy you all came. We are excited to start showing you more about what core Reckitt is all about. I think you all know that we're in the midst of executing a plan to sharpen and simplify our company, and we have a world-class company, which is Core Reckitt, and in this series of events, we will show you, we will invite you in, and show you what our business is all about, how we do what we do, and importantly, where we're going. Hello, everyone. hello everyone Thank you for being here. thank you for being here It's great to see the turnout. it's great to see the turnout We're really happy you all came. we're really happy you all came We are excited to start showing you more about what core Reckitt is all about. we are excited to start showing you more about what core reckitt is all about I think you all know that we're in the midst of executing a plan to sharpen and simplify our company, and we have a world-class company, which is Core Reckitt, and in this series of events, we will show you, we will invite you in, and show you what our business is all about, how we do what we do, and importantly, where we're going. i think you all know that we're in the midst of executing a plan to sharpen and simplify our company and we have a world-class company which is core reckitt and in this series of events we will show you we will invite you in and show you what our business is all about how we do what we do and importantly where we're going The number one thing to know about Reckitt and Core Reckitt is that we are all about Power Brands. We have an exceptional portfolio. We have a track record of excellence in managing that portfolio. We are good at building brands. We are good at innovation. We are consumer-obsessed. The number one thing to know about Reckitt and Core Reckitt is that we are all about Power Brands. the number one thing to know about reckitt and core reckitt is that we are all about power brands We have an exceptional portfolio. we have an exceptional portfolio We have a track record of excellence in managing that portfolio. we have a track record of excellence in managing that portfolio We are good at building brands. we are good at building brands We are good at innovation. we are good at innovation We are consumer-obsessed. we are consumer-obsessed We strive to execute with excellence. While we're not perfect, we are very good at this. We always seek to get better. Power Brands is at the very core of our business. We are refocusing on what matters most in our company, in our business, to unlock sustainable growth. In the next hour and a half, we're going to take you through this big world of Power Brands. I hope you enjoy the tour through the portfolio. As I said before, we're working to simplify Reckitt. We've actually made a lot of progress in the last nine months. We have significantly simplified the organization. We've unified our global categories in one organization, the leaders of which you'll meet today. We've taken out layers of management. We're speeding up decision-making. We strive to execute with excellence. we strive to execute with excellence While we're not perfect, we are very good at this. while we're not perfect we are very good at this We always seek to get better. we always seek to get better Power Brands is at the very core of our business. power brands is at the very core of our business We are refocusing on what matters most in our company, in our business, to unlock sustainable growth. we are refocusing on what matters most in our company in our business to unlock sustainable growth In the next hour and a half, we're going to take you through this big world of Power Brands. in the next hour and a half we're going to take you through this big world of power brands I hope you enjoy the tour through the portfolio. i hope you enjoy the tour through the portfolio As I said before, we're working to simplify Reckitt. as i said before we're working to simplify reckitt We've actually made a lot of progress in the last nine months. we've actually made a lot of progress in the last nine months We have significantly simplified the organization. we have significantly simplified the organization We've unified our global categories in one organization, the leaders of which you'll meet today. we've unified our global categories in one organization the leaders of which you'll meet today We've taken out layers of management. we've taken out layers of management We're speeding up decision-making. we're speeding up decision-making And we're reducing headcount and cost in the process, all of which makes us a nimbler, simpler organization that can execute at speed. So in this series, you'll get to see all of Reckitt over time. But today, we're starting with that unified global category organization, which is the architects of our growth. And you'll meet some of those people today. But before we get to the people, And we're reducing headcount and cost in the process, all of which makes us a nimbler, simpler organization that can execute at speed. and we're reducing headcount and cost in the process all of which makes us a nimbler simpler organization that can execute at speed So in this series, you'll get to see all of Reckitt over time. so in this series you'll get to see all of reckitt over time But today, we're starting with that unified global category organization, which is the architects of our growth. but today we're starting with that unified global category organization which is the architects of our growth And you'll meet some of those people today. and you'll meet some of those people today But before we get to the people, but before we get to the people I just wanted to say three things that are going to be the recurring themes of what you're going to see today that is the fabric that ties this portfolio together. Number one is that there's no brand that you're going to see today that isn't an exceptional brand. You're going to see number one market share positions. You're going to see brands that have been around for decades and, in some cases, centuries. I just wanted to say three things that are going to be the recurring themes of what you're going to see today that is the fabric that ties this portfolio together. i just wanted to say three things that are going to be the recurring themes of what you're going to see today that is the fabric that ties this portfolio together Number one is that there's no brand that you're going to see today that isn't an exceptional brand. number one is that there's no brand that you're going to see today that isn't an exceptional brand You're going to see number one market share positions. you're going to see number one market share positions You're going to see brands that have been around for decades and, in some cases, centuries. you're going to see brands that have been around for decades and in some cases centuries You're going to see brands that are among the most trusted, not just in our categories, but in the consumer products industry as a whole. This is a world-class portfolio. I think you will see that today. You're also going to see that we have a playbook for how we maximize the growth of these brands and their impact. And then you're going to see our new organization. You're going to see brands that are among the most trusted, not just in our categories, but in the consumer products industry as a whole. you're going to see brands that are among the most trusted not just in our categories but in the consumer products industry as a whole This is a world-class portfolio. this is a world-class portfolio I think you will see that today. i think you will see that today You're also going to see that we have a playbook for how we maximize the growth of these brands and their impact. you're also going to see that we have a playbook for how we maximize the growth of these brands and their impact And then you're going to see our new organization. and then you're going to see our new organization And as I said, you're going to meet some of our best leaders that work on this every day. We've said to you before that we expect Core Reckitt to be able to generate sustained growth of 4%-5%. That's not going to change. We're not saying anything new today. What we're trying to show you today is why we feel quite confident about that. We're going to show you a bit of our track record. And as I said, you're going to meet some of our best leaders that work on this every day. and as i said you're going to meet some of our best leaders that work on this every day We've said to you before that we expect Core Reckitt to be able to generate sustained growth of 4%-5%. we've said to you before that we expect core reckitt to be able to generate sustained growth of 4%-5% That's not going to change. that's not going to change We're not saying anything new today. we're not saying anything new today What we're trying to show you today is why we feel quite confident about that. what we're trying to show you today is why we feel quite confident about that We're going to show you a bit of our track record. we're going to show you a bit of our track record We're going to show you what we're working on today. And we're going to give you a sense of what the future growth looks like and where it's going to come from. The people you're going to hear from are the leaders of our global category organization. And they're here with us today. You'll meet them shortly. Ryan is our Chief Category Growth Officer. He is sitting right here. We're going to show you what we're working on today. we're going to show you what we're working on today And we're going to give you a sense of what the future growth looks like and where it's going to come from. and we're going to give you a sense of what the future growth looks like and where it's going to come from The people you're going to hear from are the leaders of our global category organization. the people you're going to hear from are the leaders of our global category organization And they're here with us today. and they're here with us today You'll meet them shortly. you'll meet them shortly Ryan is our Chief Category Growth Officer. ryan is our chief category growth officer He is sitting right here. he is sitting right here There's Ryan. Ryan and I have worked together for a while. I was really excited to appoint Ryan to this role. I think he is the absolute right candidate. He and I reinvigorated our Health business over the last five years, working closely together. And he's an exceptional leader. His team are the four leaders you see here, all of whom are experts in their categories. They've worked in the industry for a long time. They're high-energy people. They're very passionate. And you'll get a feel for that in a second. So you often get to hear from me and Shannon. I will get off the stage, and I'll hand the mic to the people that know the most about these brands. There's Ryan. there's ryan Ryan and I have worked together for a while. ryan and i have worked together for a while I was really excited to appoint Ryan to this role. i was really excited to appoint ryan to this role I think he is the absolute right candidate. i think he is the absolute right candidate He and I reinvigorated our Health business over the last five years, working closely together. he and i reinvigorated our health business over the last five years working closely together And he's an exceptional leader. and he's an exceptional leader His team are the four leaders you see here, all of whom are experts in their categories. his team are the four leaders you see here all of whom are experts in their categories They've worked in the industry for a long time. they've worked in the industry for a long time They're high-energy people. they're high-energy people They're very passionate. they're very passionate And you'll get a feel for that in a second. and you'll get a feel for that in a second So you often get to hear from me and Shannon. so you often get to hear from me and shannon I will get off the stage, and I'll hand the mic to the people that know the most about these brands. i will get off the stage and i'll hand the mic to the people that know the most about these brands

Speaker 4: Good afternoon to everyone in the room. A big thank you for taking time out of your afternoons to join us here in person, and thank you to those that are joining us virtually from around the world as well, too. We're incredibly excited today to talk to you about our category growth strategies and the journey we've been on and the journey we'll continue to go on. Before getting into that, I just want to give you a quick run of show of what we'll go through over the next 90 minutes or so before we get to Q&A. I'll open, and I'll talk you through a bit about our winning portfolio, a little bit about our framework for growth, and the winning playbook we have for that. Good afternoon to everyone in the room. good afternoon to everyone in the room A big thank you for taking time out of your afternoons to join us here in person, and thank you to those that are joining us virtually from around the world as well, too. a big thank you for taking time out of your afternoons to join us here in person and thank you to those that are joining us virtually from around the world as well too We're incredibly excited today to talk to you about our category growth strategies and the journey we've been on and the journey we'll continue to go on. we're incredibly excited today to talk to you about our category growth strategies and the journey we've been on and the journey we'll continue to go on Before getting into that, I just want to give you a quick run of show of what we'll go through over the next 90 minutes or so before we get to Q&A. before getting into that i just want to give you a quick run of show of what we'll go through over the next 90 minutes or so before we get to q&a I'll open, and I'll talk you through a bit about our winning portfolio, a little bit about our framework for growth, and the winning playbook we have for that. i'll open and i'll talk you through a bit about our winning portfolio a little bit about our framework for growth and the winning playbook we have for that And then we'll turn it over to the category teams to really show how that comes to life across each of our four categories with the leaders that are sitting with us here today. We'll then have a short recap. I'll leave plenty of time for Q&A, as Nick alluded to. And then we'll have time afterwards as well, too, for those that are staying around for drinks. And then we'll turn it over to the category teams to really show how that comes to life across each of our four categories with the leaders that are sitting with us here today. and then we'll turn it over to the category teams to really show how that comes to life across each of our four categories with the leaders that are sitting with us here today We'll then have a short recap. we'll then have a short recap I'll leave plenty of time for Q&A, as Nick alluded to. i'll leave plenty of time for q&a as nick alluded to And then we'll have time afterwards as well, too, for those that are staying around for drinks. and then we'll have time afterwards as well too for those that are staying around for drinks Before we get into the core content, since I haven't met a lot of you, let me just maybe give a quick bit of background about myself. As you've probably figured out already from my accent, I am American by birth, like most Americans who come into brand building and brand management. I had a career before I had a career. I started at Accenture, worked a few years there before going back to get my MBA in marketing and finance. Before we get into the core content, since I haven't met a lot of you, let me just maybe give a quick bit of background about myself. before we get into the core content since i haven't met a lot of you let me just maybe give a quick bit of background about myself As you've probably figured out already from my accent, I am American by birth, like most Americans who come into brand building and brand management. as you've probably figured out already from my accent i am american by birth like most americans who come into brand building and brand management I had a career before I had a career. i had a career before i had a career I started at Accenture, worked a few years there before going back to get my MBA in marketing and finance. i started at accenture worked a few years there before going back to get my mba in marketing and finance I then had the privilege to spend a few years at P&G, where I had a great opportunity to live and work in the U.S., Europe, Greater Asia, and had a chance to have experience across a number of different vectors, from upstream innovation to in-market activation and leading brands and businesses there, and all the way down to actually having an opportunity to work at Walmart, leading a selling team. I can tell you there's no better way to learn retail and sales than sitting across the desk from the world's largest retailer, and then about six years ago, I got a call about a very interesting opportunity at a new company in a new country and working in new categories. I then had the privilege to spend a few years at P&G, where I had a great opportunity to live and work in the U.S., Europe, Greater Asia, and had a chance to have experience across a number of different vectors, from upstream innovation to in-market activation and leading brands and businesses there, and all the way down to actually having an opportunity to work at Walmart, leading a selling team. i then had the privilege to spend a few years at p&g where i had a great opportunity to live and work in the u.s europe greater asia and had a chance to have experience across a number of different vectors from upstream innovation to in-market activation and leading brands and businesses there and all the way down to actually having an opportunity to work at walmart leading a selling team I can tell you there's no better way to learn retail and sales than sitting across the desk from the world's largest retailer, and then about six years ago, I got a call about a very interesting opportunity at a new company in a new country and working in new categories. i can tell you there's no better way to learn retail and sales than sitting across the desk from the world's largest retailer and then about six years ago i got a call about a very interesting opportunity at a new company in a new country and working in new categories When I looked at the company Reckitt and saw what the potential was in the organization, I made the choice to then take out and step and join Reckitt, and I've been incredibly excited and had a blessed journey as we've gone along the way. I started first in our OTC categories, mainly focused on pain and sore throat. Shortly after that, we ended up bridging Gaviscon into that mix, which is another one of our great Power Brands you'll hear about later today, and then eventually, the U.S. portfolio came in well and was managing the broader consumer health portions of the business. As Kris said about nine months ago, I was incredibly blessed and privileged to have the opportunity to lead the changes of what we're looking at here today. When I looked at the company Reckitt and saw what the potential was in the organization, I made the choice to then take out and step and join Reckitt, and I've been incredibly excited and had a blessed journey as we've gone along the way. when i looked at the company reckitt and saw what the potential was in the organization i made the choice to then take out and step and join reckitt and i've been incredibly excited and had a blessed journey as we've gone along the way I started first in our OTC categories, mainly focused on pain and sore throat. i started first in our otc categories mainly focused on pain and sore throat Shortly after that, we ended up bridging Gaviscon into that mix, which is another one of our great Power Brands you'll hear about later today, and then eventually, the U.S. portfolio came in well and was managing the broader consumer health portions of the business. shortly after that we ended up bridging gaviscon into that mix which is another one of our great power brands you'll hear about later today and then eventually the u.s portfolio came in well and was managing the broader consumer health portions of the business As Kris said about nine months ago, I was incredibly blessed and privileged to have the opportunity to lead the changes of what we're looking at here today. as kris said about nine months ago i was incredibly blessed and privileged to have the opportunity to lead the changes of what we're looking at here today Part of the fundamental change we see and what you'll see from our team today is actually the merger and combination of what used to be separate, distinct business unit category development organizations and a Marketing Excellence organization. We've brought that all together to form one cohesive unit. You'll see how that comes to life in the quality of strategies, the quality of thinking, the consistency of execution across here and today. But where that actually becomes even more valuable is for our teams in the markets that are executing against us every day. Rather than before, where they would have a Health BU point of view, a Hygiene BU point of view, a Marketing Excellence point of view, an e-commerce point of view, there's now one Reckitt way of brand building and Reckitt way of winning. Part of the fundamental change we see and what you'll see from our team today is actually the merger and combination of what used to be separate, distinct business unit category development organizations and a Marketing Excellence organization. part of the fundamental change we see and what you'll see from our team today is actually the merger and combination of what used to be separate distinct business unit category development organizations and a marketing excellence organization We've brought that all together to form one cohesive unit. we've brought that all together to form one cohesive unit You'll see how that comes to life in the quality of strategies, the quality of thinking, the consistency of execution across here and today. you'll see how that comes to life in the quality of strategies the quality of thinking the consistency of execution across here and today But where that actually becomes even more valuable is for our teams in the markets that are executing against us every day. but where that actually becomes even more valuable is for our teams in the markets that are executing against us every day Rather than before, where they would have a Health BU point of view, a Hygiene BU point of view, a Marketing Excellence point of view, an e-commerce point of view, there's now one Reckitt way of brand building and Reckitt way of winning. rather than before where they would have a health bu point of view a hygiene bu point of view a marketing excellence point of view an e-commerce point of view there's now one reckitt way of brand building and reckitt way of winning This consistency of how we'll deliver across the categories and what we deliver to the markets will enable them to continue to focus on execution and really deliver with excellence. So as Kris talked in the beginning, our job really as a category growth team is to create categories and grow our Power Brands. This is a big, audacious goal. But luckily for us, we have a lot of tailwind to help make this easier. We have a fantastic portfolio that I'm going to talk to you about. I like to say it's probably one of the best in the industry. We have a proven winning playbook that we've been applying over the years. And when we do this with excellence, we win in the marketplace. This consistency of how we'll deliver across the categories and what we deliver to the markets will enable them to continue to focus on execution and really deliver with excellence. this consistency of how we'll deliver across the categories and what we deliver to the markets will enable them to continue to focus on execution and really deliver with excellence So as Kris talked in the beginning, our job really as a category growth team is to create categories and grow our Power Brands. so as kris talked in the beginning our job really as a category growth team is to create categories and grow our power brands This is a big, audacious goal. this is a big audacious goal But luckily for us, we have a lot of tailwind to help make this easier. but luckily for us we have a lot of tailwind to help make this easier We have a fantastic portfolio that I'm going to talk to you about. we have a fantastic portfolio that i'm going to talk to you about I like to say it's probably one of the best in the industry. i like to say it's probably one of the best in the industry We have a proven winning playbook that we've been applying over the years. we have a proven winning playbook that we've been applying over the years And when we do this with excellence, we win in the marketplace. and when we do this with excellence we win in the marketplace And last but not least, we have a new organization design that's going to help enable us to operate in a more standardized, simplified, and digitized way. All of this to continue to unlock the growth we know we need to have in the future as we move forward. I'm going to start by getting into how we curated the portfolio you'll see before you today. There were really kind of three enduring values we looked at as we think about our portfolio curation. The first of these is enduring competitive advantage. What we have curated here in Core Reckitt is brands that either have a distinct advantage in their brand equity and/or in the underlying foundational brand technologies that create differentiation in the market. Secondly, we're in categories that have long-term tailwinds and long-term runways for growth. And last but not least, we have a new organization design that's going to help enable us to operate in a more standardized, simplified, and digitized way. and last but not least we have a new organization design that's going to help enable us to operate in a more standardized simplified and digitized way All of this to continue to unlock the growth we know we need to have in the future as we move forward. all of this to continue to unlock the growth we know we need to have in the future as we move forward I'm going to start by getting into how we curated the portfolio you'll see before you today. i'm going to start by getting into how we curated the portfolio you'll see before you today There were really kind of three enduring values we looked at as we think about our portfolio curation. there were really kind of three enduring values we looked at as we think about our portfolio curation The first of these is enduring competitive advantage. the first of these is enduring competitive advantage What we have curated here in Core Reckitt is brands that either have a distinct advantage in their brand equity and/or in the underlying foundational brand technologies that create differentiation in the market. what we have curated here in core reckitt is brands that either have a distinct advantage in their brand equity and/or in the underlying foundational brand technologies that create differentiation in the market Secondly, we're in categories that have long-term tailwinds and long-term runways for growth. secondly we're in categories that have long-term tailwinds and long-term runways for growth We believe each of these categories will outpace CPG norms over the next five to 10 years, and last but not least, each and every one of the businesses we have has an incredibly attractive earnings model and a very well-structured P&L that leaves us plenty of room to ensure we can invest in building these brands into the future: investments in marketing, investments in innovation, investments in supply chain, the things that will build the foundations for success today, but also long into the future. We believe each of these categories will outpace CPG norms over the next five to 10 years, and last but not least, each and every one of the businesses we have has an incredibly attractive earnings model and a very well-structured P&L that leaves us plenty of room to ensure we can invest in building these brands into the future: investments in marketing, investments in innovation, investments in supply chain, the things that will build the foundations for success today, but also long into the future. we believe each of these categories will outpace cpg norms over the next five to 10 years and last but not least each and every one of the businesses we have has an incredibly attractive earnings model and a very well-structured p&l that leaves us plenty of room to ensure we can invest in building these brands into the future investments in marketing investments in innovation investments in supply chain the things that will build the foundations for success today but also long into the future Before I get started and talk you through some of the details of these different ones, I thought it would be great to go back and take a little bit of a look at the history of some of these great power brands and show you why we have such an enduring place in the hearts and minds of consumers around the world. Before I get started and talk you through some of the details of these different ones, I thought it would be great to go back and take a little bit of a look at the history of some of these great power brands and show you why we have such an enduring place in the hearts and minds of consumers around the world. before i get started and talk you through some of the details of these different ones i thought it would be great to go back and take a little bit of a look at the history of some of these great power brands and show you why we have such an enduring place in the hearts and minds of consumers around the world Our power brands have a remarkable legacy of innovation and trust. For generations, we've been part of people's lives, continuously evolving to meet the changing needs of society. For over 200 years, our brands have been at the forefront of Germ Protection. Lysol was born out of necessity during the 19th-century deadly cholera epidemic. And today, it remains a frontline defender against emerging health threats. Dettol made history in the 1930s by cutting maternal sepsis deaths by 50%. Our power brands have a remarkable legacy of innovation and trust. our power brands have a remarkable legacy of innovation and trust For generations, we've been part of people's lives, continuously evolving to meet the changing needs of society. for generations we've been part of people's lives continuously evolving to meet the changing needs of society For over 200 years, our brands have been at the forefront of Germ P rotection. for over 200 years our brands have been at the forefront of germ p rotection Lysol was born out of necessity during the 19th-century deadly cholera epidemic. lysol was born out of necessity during the 19th-century deadly cholera epidemic And today, it remains a frontline defender against emerging health threats. and today it remains a frontline defender against emerging health threats Dettol made history in the 1930s by cutting maternal sepsis deaths by 50%. dettol made history in the 1930s by cutting maternal sepsis deaths by 50% Now, it plays a crucial role as one of the most trusted health brands in the world. Harpic revolutionized sanitation with one of the world's first liquid toilet cleaners. But with 2.3 billion people still lacking access to a toilet today, its mission is far from over. Our Self-Care brands have revolutionized the way we manage pain and care for our personal well-being. It took over 200 failed attempts before Dr. Now, it plays a crucial role as one of the most trusted health brands in the world. now it plays a crucial role as one of the most trusted health brands in the world Harpic revolutionized sanitation with one of the world's first liquid toilet cleaners. harpic revolutionized sanitation with one of the world's first liquid toilet cleaners But with 2.3 billion people still lacking access to a toilet today, its mission is far from over. but with 2.3 billion people still lacking access to a toilet today its mission is far from over Our Self-Care brands have revolutionized the way we manage pain and care for our personal well-being. our self-care brands have revolutionized the way we manage pain and care for our personal well-being It took over 200 failed attempts before Dr. it took over 200 failed attempts before dr Stewart Adams' breakthrough led to Nurofen, the pain reliever that changed millions of lives. This spirit of innovation continues today as we reinvent targeted pain management to provide effective relief for those who need it most. Gaviscon introduced an entirely new way to combat heartburn, using alginate to form a raft that not only neutralizes acid but also blocks acid reflux at the source. Decades later, it remains the gold standard in digestive relief. Strepsils developed the first medicated throat lozenge, while Mucinex redefined cough medicine with the first ever 12-hour cough and congestion relief product. But these brands do more than just treat symptoms. They play a crucial role in combating antimicrobial resistance by reducing reliance on unnecessary antibiotics. For decades, our brands have not only kept homes cleaner but have made daily life more effortless. Stewart Adams' breakthrough led to Nurofen, the pain reliever that changed millions of lives. stewart adams' breakthrough led to nurofen the pain reliever that changed millions of lives This spirit of innovation continues today as we reinvent targeted pain management to provide effective relief for those who need it most. this spirit of innovation continues today as we reinvent targeted pain management to provide effective relief for those who need it most Gaviscon introduced an entirely new way to combat heartburn, using alginate to form a raft that not only neutralizes acid but also blocks acid reflux at the source. gaviscon introduced an entirely new way to combat heartburn using alginate to form a raft that not only neutralizes acid but also blocks acid reflux at the source Decades later, it remains the gold standard in digestive relief. decades later it remains the gold standard in digestive relief Strepsils developed the first medicated throat lozenge, while Mucinex redefined cough medicine with the first ever 12-hour cough and congestion relief product. strepsils developed the first medicated throat lozenge while mucinex redefined cough medicine with the first ever 12-hour cough and congestion relief product But these brands do more than just treat symptoms. but these brands do more than just treat symptoms They play a crucial role in combating antimicrobial resistance by reducing reliance on unnecessary antibiotics. they play a crucial role in combating antimicrobial resistance by reducing reliance on unnecessary antibiotics For decades, our brands have not only kept homes cleaner but have made daily life more effortless. for decades our brands have not only kept homes cleaner but have made daily life more effortless Finish set out to solve a problem in the 1950s: stubborn stains left behind by dishwashers. Through decades of innovation, it has become the world's number one automatic dishwashing brand. Vanish isn't just about stain removal. It's about preserving what matters. With advanced fabric care, it continues to magically remove even the toughest stains, helping our clothes look fresh for longer and reducing waste. We've always been at the forefront of advancing sexual health. Since 1929, Durex has stood for more than protection. Finish set out to solve a problem in the 1950s: stubborn stains left behind by dishwashers. finish set out to solve a problem in the 1950s stubborn stains left behind by dishwashers Through decades of innovation, it has become the world's number one automatic dishwashing brand. through decades of innovation it has become the world's number one automatic dishwashing brand Vanish isn't just about stain removal. vanish isn't just about stain removal It's about preserving what matters. it's about preserving what matters With advanced fabric care, it continues to magically remove even the toughest stains, helping our clothes look fresh for longer and reducing waste. with advanced fabric care it continues to magically remove even the toughest stains helping our clothes look fresh for longer and reducing waste We've always been at the forefront of advancing sexual health. we've always been at the forefront of advancing sexual health Since 1929, Durex has stood for more than protection. since 1929 durex has stood for more than protection Set global quality standards and championed conversations about sexual health. For over a century, Veet has given people confidence in their own skin. Its gentle, effective formulas continue to lead the way in hair removal, making personal care effortless and empowering. Our Power Brands continue to shape how we live, protect, and care for ourselves and each other. Science, innovation, and a commitment to a better world drive every brand, every breakthrough, every day. This is our legacy, and this will be our future. Set global quality standards and championed conversations about sexual health. set global quality standards and championed conversations about sexual health For over a century, Veet has given people confidence in their own skin. for over a century veet has given people confidence in their own skin Its gentle, effective formulas continue to lead the way in hair removal, making personal care effortless and empowering. its gentle effective formulas continue to lead the way in hair removal making personal care effortless and empowering Our Power Brands continue to shape how we live, protect, and care for ourselves and each other. our power brands continue to shape how we live protect and care for ourselves and each other Science, innovation, and a commitment to a better world drive every brand, every breakthrough, every day. science innovation and a commitment to a better world drive every brand every breakthrough every day This is our legacy, and this will be our future. this is our legacy and this will be our future So we have a fantastic set of power brands, as Kris talked about in the beginning of the section. You've seen the brilliant histories these brands have and the strong foundations they've built over decades, if not centuries. They're continuing to shape the future today through their impact in these societies, the innovation we bring to market, and the consumer trust that continues to garner. So we have a fantastic set of power brands, as Kris talked about in the beginning of the section. so we have a fantastic set of power brands as kris talked about in the beginning of the section You've seen the brilliant histories these brands have and the strong foundations they've built over decades, if not centuries. you've seen the brilliant histories these brands have and the strong foundations they've built over decades if not centuries They're continuing to shape the future today through their impact in these societies, the innovation we bring to market, and the consumer trust that continues to garner. they're continuing to shape the future today through their impact in these societies the innovation we bring to market and the consumer trust that continues to garner We are number one in almost every single one of these segments that we play in across our power brands. You see the number two up there on Mucinex. In cough and congestion, Mucinex is actually the dominant number one brand in cough and congestion. But we have ambitions beyond cough and congestion and a broader upper respiratory infection that Serra will talk about later to be the number one brand in the total upper respiratory infection set as well, too, in the U.S. We are number one in almost every single one of these segments that we play in across our power brands. we are number one in almost every single one of these segments that we play in across our power brands You see the number two up there on Mucinex. you see the number two up there on mucinex In cough and congestion, Mucinex is actually the dominant number one brand in cough and congestion. in cough and congestion mucinex is actually the dominant number one brand in cough and congestion But we have ambitions beyond cough and congestion and a broader upper respiratory infection that Serra will talk about later to be the number one brand in the total upper respiratory infection set as well, too, in the U.S. but we have ambitions beyond cough and congestion and a broader upper respiratory infection that serra will talk about later to be the number one brand in the total upper respiratory infection set as well too in the u.s So these are an incredibly strong set of brands that actually cluster quite well into four core categories with consistent themes around how we grow these businesses and brands that you'll hear about from each of our leaders in the room. We have our OTC and VMS business across Self-Care. We've got our great portfolio of hygiene and Germ Protection brands. So these are an incredibly strong set of brands that actually cluster quite well into four core categories with consistent themes around how we grow these businesses and brands that you'll hear about from each of our leaders in the room. so these are an incredibly strong set of brands that actually cluster quite well into four core categories with consistent themes around how we grow these businesses and brands that you'll hear about from each of our leaders in the room We have our OTC and VMS business across Self-Care. we have our otc and vms business across self-care We've got our great portfolio of hygiene and Germ Protection brands. we've got our great portfolio of hygiene and germ protection brands We have fantastic household care products and businesses against automatic dishwashing and stain removal. And of course, we have our Intimate Wellness portfolio as well. As we get in and think about long-term runway for growth, when you look back at the last five years, each and every one of these categories we played in grew mid-single digit or mid-single digit plus, with Self-Care as a category growing at 7%, Germ Protection at 5%, household at 6%, and Intimate Wellness at 5%. We have fantastic household care products and businesses against automatic dishwashing and stain removal. we have fantastic household care products and businesses against automatic dishwashing and stain removal And of course, we have our Intimate Wellness portfolio as well. and of course we have our intimate wellness portfolio as well As we get in and think about long-term runway for growth, when you look back at the last five years, each and every one of these categories we played in grew mid-single digit or mid-single digit plus, with Self-Care as a category growing at 7%, Germ Protection at 5%, household at 6%, and Intimate Wellness at 5%. as we get in and think about long-term runway for growth when you look back at the last five years each and every one of these categories we played in grew mid-single digit or mid-single digit plus with self-care as a category growing at 7% germ protection at 5% household at 6% and intimate wellness at 5% Of course, from 2019 to today, there were some tailwinds on parts of these businesses. With COVID, we had a great hygiene business to manage through the course of COVID. We have very strong cold and flu businesses as incidences rose as we came out of COVID. So some healthy tailwinds. But we believe these categories are built to endure into the future. And I'll just share a couple of stats and facts with you guys on why we have such strong belief in these categories. 66% of people today are actually paying more attention to their health. And people are concerned not just about lifespan or the number of years you live, but actually health span, the quality of those years. Of course, from 2019 to today, there were some tailwinds on parts of these businesses. of course from 2019 to today there were some tailwinds on parts of these businesses With COVID, we had a great hygiene business to manage through the course of COVID. with covid we had a great hygiene business to manage through the course of covid We have very strong cold and flu businesses as incidences rose as we came out of COVID. we have very strong cold and flu businesses as incidences rose as we came out of covid So some healthy tailwinds. so some healthy tailwinds But we believe these categories are built to endure into the future. but we believe these categories are built to endure into the future And I'll just share a couple of stats and facts with you guys on why we have such strong belief in these categories. 66% of people today are actually paying more attention to their health. and i'll just share a couple of stats and facts with you guys on why we have such strong belief in these categories 66% of people today are actually paying more attention to their health And people are concerned not just about lifespan or the number of years you live, but actually health span, the quality of those years. and people are concerned not just about lifespan or the number of years you live but actually health span the quality of those years As our demographics around the world continue to age and as healthcare systems around the world continue to receive more and more pressure, Self-Care is going to become and play an even more predominant role than it does today. And Serra is going to take you through some of our strategies to win in those steps in a few minutes. Secondly, we have our Germ Protection business. Over the course of the last 20 years, we've seen a 58% increase in the growth of disease-causing germs. COVID is just one example of this. We see hygiene as the foundation of good health and really believe that this is a continued area to help people live better lives. Pankaj is going to take you guys through this and the opportunities we see in this category as well. As our demographics around the world continue to age and as healthcare systems around the world continue to receive more and more pressure, Self-Care is going to become and play an even more predominant role than it does today. as our demographics around the world continue to age and as healthcare systems around the world continue to receive more and more pressure self-care is going to become and play an even more predominant role than it does today And Serra is going to take you through some of our strategies to win in those steps in a few minutes. and serra is going to take you through some of our strategies to win in those steps in a few minutes Secondly, we have our Germ Protection business. secondly we have our germ protection business Over the course of the last 20 years, we've seen a 58% increase in the growth of disease-causing germs. over the course of the last 20 years we've seen a 58% increase in the growth of disease-causing germs COVID is just one example of this. covid is just one example of this We see hygiene as the foundation of good health and really believe that this is a continued area to help people live better lives. we see hygiene as the foundation of good health and really believe that this is a continued area to help people live better lives Pankaj is going to take you guys through this and the opportunities we see in this category as well. pankaj is going to take you guys through this and the opportunities we see in this category as well Stepping over to Household Care, only 14% of households around the world have a dishwasher installed today. That is a significant amount of upside opportunity in these businesses for us as we look around the world, with dishwasher penetration continuing to grow globally and even more accelerated in Emerging markets. Last but not least, we have our Intimate Wellness business. Stepping over to Household Care, only 14% of households around the world have a dishwasher installed today. stepping over to household care only 14% of households around the world have a dishwasher installed today That is a significant amount of upside opportunity in these businesses for us as we look around the world, with dishwasher penetration continuing to grow globally and even more accelerated in Emerging markets. that is a significant amount of upside opportunity in these businesses for us as we look around the world with dishwasher penetration continuing to grow globally and even more accelerated in emerging markets Last but not least, we have our Intimate Wellness business. last but not least we have our intimate wellness business Durex is a distant number one brand in this category, but it only participates in 1% of sexual occasions. That is a massive opportunity to think about normalizing this category and help people have safer, more enjoyable sex. As we think about that, then moving into the components that make up these brands: the earnings model, the P&L behind them. Just want to share a little bit around the gross margin structure. We have sector-leading margin levels on each and every one of these categories. Durex is a distant number one brand in this category, but it only participates in 1% of sexual occasions. durex is a distant number one brand in this category but it only participates in 1% of sexual occasions That is a massive opportunity to think about normalizing this category and help people have safer, more enjoyable sex. that is a massive opportunity to think about normalizing this category and help people have safer more enjoyable sex As we think about that, then moving into the components that make up these brands: the earnings model, the P&L behind them. as we think about that then moving into the components that make up these brands the earnings model the p&l behind them Just want to share a little bit around the gross margin structure. just want to share a little bit around the gross margin structure We have sector-leading margin levels on each and every one of these categories. we have sector-leading margin levels on each and every one of these categories This enables us to create space in the P&L that enables us to put those investments into brand building, innovation, as well as supply chain and durability there. We believe this space in the P&L is one of our competitive advantages to enable us to make sure we're building Power Brands that not just win today, but are built to win in the future. Now, you may think that's great. You have a nice gross margin today, but is that sustainable? This is the last 10 years of Reckitt gross margin: incredibly durable, incredibly sustainable, incredibly consistent over time. The reason this is because we have fantastic Power Brands. We have really strong innovation. This enables us to create space in the P&L that enables us to put those investments into brand building, innovation, as well as supply chain and durability there. this enables us to create space in the p&l that enables us to put those investments into brand building innovation as well as supply chain and durability there We believe this space in the P&L is one of our competitive advantages to enable us to make sure we're building Power Brands that not just win today, but are built to win in the future. we believe this space in the p&l is one of our competitive advantages to enable us to make sure we're building power brands that not just win today but are built to win in the future Now, you may think that's great. now you may think that's great You have a nice gross margin today, but is that sustainable? you have a nice gross margin today but is that sustainable This is the last 10 years of Reckitt gross margin: incredibly durable, incredibly sustainable, incredibly consistent over time. this is the last 10 years of reckitt gross margin incredibly durable incredibly sustainable incredibly consistent over time The reason this is because we have fantastic Power Brands. the reason this is because we have fantastic power brands We have really strong innovation. we have really strong innovation And even in the light of cost pressures, you're still able to bring meaningful change that consumers are willing to pay for and maintain a very healthy gross margin structure that allows us to invest in our business in ways that others can't. So with that portfolio, what we also have is an amazing playbook. And across Core Reckitt, you've seen this come to life over the last number of years. And even in the light of cost pressures, you're still able to bring meaningful change that consumers are willing to pay for and maintain a very healthy gross margin structure that allows us to invest in our business in ways that others can't. and even in the light of cost pressures you're still able to bring meaningful change that consumers are willing to pay for and maintain a very healthy gross margin structure that allows us to invest in our business in ways that others can't So with that portfolio, what we also have is an amazing playbook. so with that portfolio what we also have is an amazing playbook And across Core Reckitt, you've seen this come to life over the last number of years. and across core reckitt you've seen this come to life over the last number of years And Kris and Shannon have talked about it over the last couple of years. The first of these is around iconic brand building. It's not just good enough to have these brands. We actually need to know how to grow them and build them for the future. The second is consumer obsession. We always have the consumer at the heart of everything we do, and this is a distinct advantage for us. And Kris and Shannon have talked about it over the last couple of years. and kris and shannon have talked about it over the last couple of years The first of these is around iconic brand building. the first of these is around iconic brand building It's not just good enough to have these brands. it's not just good enough to have these brands We actually need to know how to grow them and build them for the future. we actually need to know how to grow them and build them for the future The second is consumer obsession. the second is consumer obsession We always have the consumer at the heart of everything we do, and this is a distinct advantage for us. we always have the consumer at the heart of everything we do and this is a distinct advantage for us Last, or second, third, sorry, is superior innovation. What you've seen over the course of since 2019, we had a significant increase in our innovation Investment. So as you see some of the programs put, you'll see some of that acceleration in more recent years of the innovation that we're able to bring to market. And last but not least is executional excellence. This is us working in our markets with our partners within Reckitt, as well as our partners outside of Reckitt and our retailers, to ensure we translate these fantastic strategies all the way through to where the consumer needs them. Let's start first with iconic brand building. Last, or second, third, sorry, is superior innovation. last or second third sorry is superior innovation What you've seen over the course of since 2019, we had a significant increase in our innovation Investment. what you've seen over the course of since 2019 we had a significant increase in our innovation investment So as you see some of the programs put, you'll see some of that acceleration in more recent years of the innovation that we're able to bring to market. so as you see some of the programs put you'll see some of that acceleration in more recent years of the innovation that we're able to bring to market And last but not least is executional excellence. and last but not least is executional excellence This is us working in our markets with our partners within Reckitt, as well as our partners outside of Reckitt and our retailers, to ensure we translate these fantastic strategies all the way through to where the consumer needs them. this is us working in our markets with our partners within reckitt as well as our partners outside of reckitt and our retailers to ensure we translate these fantastic strategies all the way through to where the consumer needs them Let's start first with iconic brand building. let's start first with iconic brand building With a portfolio of world-class brands like Reckitt has, it's our responsibility to build on all of this work from the generations that came before us to deliver the results for today, but also ensure these brands are durable and successful for the future. As I talked, we have an amazing portfolio of brands. These 11 brands make up over 80% of our net revenue for the company. So an incredibly focused portfolio, and they actually deliver even higher operating margin as a % of our collective business. However, if you actually double-click into Other, what you'll actually see here is a collection of local heroes like Tempra in pain, Kohinoor or Jontex in condoms. With a portfolio of world-class brands like Reckitt has, it's our responsibility to build on all of this work from the generations that came before us to deliver the results for today, but also ensure these brands are durable and successful for the future. with a portfolio of world-class brands like reckitt has it's our responsibility to build on all of this work from the generations that came before us to deliver the results for today but also ensure these brands are durable and successful for the future As I talked, we have an amazing portfolio of brands. as i talked we have an amazing portfolio of brands These 11 brands make up over 80% of our net revenue for the company. these 11 brands make up over 80% of our net revenue for the company So an incredibly focused portfolio, and they actually deliver even higher operating margin as a % of our collective business. so an incredibly focused portfolio and they actually deliver even higher operating margin as a % of our collective business However, if you actually double-click into Other, what you'll actually see here is a collection of local heroes like Tempra in pain, Kohinoor or Jontex in condoms. however if you actually double-click into other what you'll actually see here is a collection of local heroes like tempra in pain kohinoor or jontex in condoms These are businesses that are closely tied to our existing franchises, so can leverage technology platforms and innovations beyond just our power brands, but translating those across to our local equities that we own in the market. And then you also see on here some potential brands that can be future power brands for us. With this great portfolio comes great responsibility, and we take this incredibly serious as a team. What I'd love to do, I'm going to show you one quick ad. I wanted to show you 20, but Nick told me I wasn't allowed to share 20. So I want to share one ad, and I'll talk about why or what we do at the end. These are businesses that are closely tied to our existing franchises, so can leverage technology platforms and innovations beyond just our power brands, but translating those across to our local equities that we own in the market. these are businesses that are closely tied to our existing franchises so can leverage technology platforms and innovations beyond just our power brands but translating those across to our local equities that we own in the market And then you also see on here some potential brands that can be future power brands for us. and then you also see on here some potential brands that can be future power brands for us With this great portfolio comes great responsibility, and we take this incredibly serious as a team. with this great portfolio comes great responsibility and we take this incredibly serious as a team What I'd love to do, I'm going to show you one quick ad. what i'd love to do i'm going to show you one quick ad I wanted to show you 20, but Nick told me I wasn't allowed to share 20. i wanted to show you 20 but nick told me i wasn't allowed to share 20 So I want to share one ad, and I'll talk about why or what we do at the end. so i want to share one ad and i'll talk about why or what we do at the end At Nurofen, we know that healthy kids are playful kids. But sometimes fever gets in the way. That's why Nurofen for Children lasts for up to eight hours. You do the fun and games. We'll do up to eight-hour fever relief. At Nurofen, we know that healthy kids are playful kids. at nurofen we know that healthy kids are playful kids But sometimes fever gets in the way. but sometimes fever gets in the way That's why Nurofen for Children lasts for up to eight hours. that's why nurofen for children lasts for up to eight hours You do the fun and games. you do the fun and games We'll do up to eight-hour fever relief. we'll do up to eight-hour fever relief So this was a fantastic ad. We test all of our advertising and external systems. One of those is called Millward Brown. It's a quantitative way of assessing how strong is your advertising versus your competitive peers. This particular commercial tested in the top three of all time of those studies. This is just one example of many examples of how we continue to be able to build and create great comms and great marketing in order to drive our categories in the future. We have over 200 years of expertise of building categories and growing brands. But we do have the opportunity to do this more consistently across brands and across markets. So this was a fantastic ad. so this was a fantastic ad We test all of our advertising and external systems. we test all of our advertising and external systems One of those is called Millward Brown. one of those is called millward brown It's a quantitative way of assessing how strong is your advertising versus your competitive peers. it's a quantitative way of assessing how strong is your advertising versus your competitive peers This particular commercial tested in the top three of all time of those studies. this particular commercial tested in the top three of all time of those studies This is just one example of many examples of how we continue to be able to build and create great comms and great marketing in order to drive our categories in the future. this is just one example of many examples of how we continue to be able to build and create great comms and great marketing in order to drive our categories in the future We have over 200 years of expertise of building categories and growing brands. we have over 200 years of expertise of building categories and growing brands But we do have the opportunity to do this more consistently across brands and across markets. but we do have the opportunity to do this more consistently across brands and across markets What we've done over the course of the last six to nine months is really codify that Reckitt marketing model, where we've seen these great executions across our health, our hygiene business, taking the best of both and thinking about how we create that standardized Reckitt way of ensuring we have our equities at the center. But we think about that full life cycle of the consumer journey, and we're reaching in and reaching consumers across that journey. This is not only going to help us build our brands for today, but as you think about things like generative AI coming into the mix, if you don't have a strong foundation on your brands and how you build, you will not be able to fully leverage the capability of those tools that are coming down the road. What we've done over the course of the last six to nine months is really codify that Reckitt marketing model, where we've seen these great executions across our health, our hygiene business, taking the best of both and thinking about how we create that standardized Reckitt way of ensuring we have our equities at the center. what we've done over the course of the last six to nine months is really codify that reckitt marketing model where we've seen these great executions across our health our hygiene business taking the best of both and thinking about how we create that standardized reckitt way of ensuring we have our equities at the center But we think about that full life cycle of the consumer journey, and we're reaching in and reaching consumers across that journey. but we think about that full life cycle of the consumer journey and we're reaching in and reaching consumers across that journey This is not only going to help us build our brands for today, but as you think about things like generative AI coming into the mix, if you don't have a strong foundation on your brands and how you build, you will not be able to fully leverage the capability of those tools that are coming down the road. this is not only going to help us build our brands for today but as you think about things like generative ai coming into the mix if you don't have a strong foundation on your brands and how you build you will not be able to fully leverage the capability of those tools that are coming down the road So this is once again building our brands for today, but ensuring we're building them for the years to come as well, too. Second is around consumer obsession. Now, as I said before, we've always had consumer at the heart, and that's why we're able to bring great comms that resonate with consumers. That's why we're able to bring meaningful innovation that touches lives and changes lives. It's why we're able to touch consumers in all sorts of different ways. So this is once again building our brands for today, but ensuring we're building them for the years to come as well, too. so this is once again building our brands for today but ensuring we're building them for the years to come as well too Second is around consumer obsession. second is around consumer obsession Now, as I said before, we've always had consumer at the heart, and that's why we're able to bring great comms that resonate with consumers. now as i said before we've always had consumer at the heart and that's why we're able to bring great comms that resonate with consumers That's why we're able to bring meaningful innovation that touches lives and changes lives. that's why we're able to bring meaningful innovation that touches lives and changes lives It's why we're able to touch consumers in all sorts of different ways. it's why we're able to touch consumers in all sorts of different ways But generative AI is significantly changing our ability to be able to tap into that data and that expertise. I was with one of our agency partners today, and if you'll give me a brief minute, they shared a cartoon that I thought was great to share given the landscape of the context. So two people chatting in an office. What will the impact of AI be on our business? But generative AI is significantly changing our ability to be able to tap into that data and that expertise. but generative ai is significantly changing our ability to be able to tap into that data and that expertise I was with one of our agency partners today, and if you'll give me a brief minute, they shared a cartoon that I thought was great to share given the landscape of the context. i was with one of our agency partners today and if you'll give me a brief minute they shared a cartoon that i thought was great to share given the landscape of the context So two people chatting in an office. so two people chatting in an office What will the impact of AI be on our business? what will the impact of ai be on our business Look, it's too big to put into words. So here's an image I created. It's a cheetah wearing a jet pack while inventing electricity and on fire all at the same time. Wow, that's great. But how are we using AI just now? Well, mostly to create cool pictures like this, right? I think you hear a lot about that. You hear a lot about people talking about AI. We're doing more than talking about AI. Look, it's too big to put into words. look it's too big to put into words So here's an image I created. so here's an image i created It's a cheetah wearing a jet pack while inventing electricity and on fire all at the same time. it's a cheetah wearing a jet pack while inventing electricity and on fire all at the same time Wow, that's great. wow that's great But how are we using AI just now? but how are we using ai just now Well, mostly to create cool pictures like this, right? well mostly to create cool pictures like this right I think you hear a lot about that. i think you hear a lot about that You hear a lot about people talking about AI. you hear a lot about people talking about ai We're doing more than talking about AI. we're doing more than talking about ai We're actually leveraging it to drive our business and drive fundamentals. I'm going to go in and share a demo of an actual internal Reckitt tool that we have to help us with consumer insights and consumer concept generation. These are things that we have piloted over the last number of months. Gonzalo will talk about how it's been applied on the Finish business as we get into that one. But I'll show you how the tool itself works today. We're actually leveraging it to drive our business and drive fundamentals. we're actually leveraging it to drive our business and drive fundamentals I'm going to go in and share a demo of an actual internal Reckitt tool that we have to help us with consumer insights and consumer concept generation. i'm going to go in and share a demo of an actual internal reckitt tool that we have to help us with consumer insights and consumer concept generation These are things that we have piloted over the last number of months. these are things that we have piloted over the last number of months Gonzalo will talk about how it's been applied on the Finish business as we get into that one. gonzalo will talk about how it's been applied on the finish business as we get into that one But I'll show you how the tool itself works today. but i'll show you how the tool itself works today We've brought together around 30 different data sets, structured and unstructured, internal and external, to give our marketers instant access to high-quality insights. Powered by AI and generative AI, this solution answers key questions about consumer pain points, buying trends, and behavior patterns across categories, markets, and brands. You can see it live here. A user enters a query, and the system immediately searches across all 30 data sources. In seconds, it generates a meaningful, insight-rich response, helping us start smarter conversations with our consumers. We've brought together around 30 different data sets, structured and unstructured, internal and external, to give our marketers instant access to high-quality insights. we've brought together around 30 different data sets structured and unstructured internal and external to give our marketers instant access to high-quality insights Powered by AI and generative AI, this solution answers key questions about consumer pain points, buying trends, and behavior patterns across categories, markets, and brands. powered by ai and generative ai this solution answers key questions about consumer pain points buying trends and behavior patterns across categories markets and brands You can see it live here. you can see it live here A user enters a query, and the system immediately searches across all 30 data sources. a user enters a query and the system immediately searches across all 30 data sources In seconds, it generates a meaningful, insight-rich response, helping us start smarter conversations with our consumers. in seconds it generates a meaningful insight-rich response helping us start smarter conversations with our consumers Where GenAI really adds value is in how it summarizes the findings. It not only provides a clear answer, but also includes the original question and the option to dig deeper, making insights more actionable than ever. We've built this on top of powerful models like OpenAI's technology and customized it using Reckitt's unique data, context, and knowledge. Where GenAI really adds value is in how it summarizes the findings. where genai really adds value is in how it summarizes the findings It not only provides a clear answer, but also includes the original question and the option to dig deeper, making insights more actionable than ever. it not only provides a clear answer but also includes the original question and the option to dig deeper making insights more actionable than ever We've built this on top of powerful models like OpenAI's technology and customized it using Reckitt's unique data, context, and knowledge. we've built this on top of powerful models like openai's technology and customized it using reckitt's unique data context and knowledge Each insight comes with document references to ensure transparency and credibility, all presented in a format aligned with how our teams work. But we didn't stop at insight generation. We know that every strong idea starts with a meaningful insight, so we expanded the solution to help marketers turn those insights into product concepts, dramatically cutting the time needed from weeks to just hours. Marketers can continue the conversation, generating new concepts or refining existing ones. Each insight comes with document references to ensure transparency and credibility, all presented in a format aligned with how our teams work. each insight comes with document references to ensure transparency and credibility all presented in a format aligned with how our teams work But we didn't stop at insight generation. but we didn't stop at insight generation We know that every strong idea starts with a meaningful insight, so we expanded the solution to help marketers turn those insights into product concepts, dramatically cutting the time needed from weeks to just hours. we know that every strong idea starts with a meaningful insight so we expanded the solution to help marketers turn those insights into product concepts dramatically cutting the time needed from weeks to just hours Marketers can continue the conversation, generating new concepts or refining existing ones. marketers can continue the conversation generating new concepts or refining existing ones The tool instantly produces concepts that are ready for testing, complete with checks for brand fit, legal compliance, and market readiness. Not only do GenAI-assisted solutions speed up the process, they allow us to test more ideas and have more consistent outputs. And the results speak for themselves. We've seen up to 70% time savings and concept success rates that are consistently equal to or even double those developed through traditional human-only methods. The tool instantly produces concepts that are ready for testing, complete with checks for brand fit, legal compliance, and market readiness. the tool instantly produces concepts that are ready for testing complete with checks for brand fit legal compliance and market readiness Not only do GenAI-assisted solutions speed up the process, they allow us to test more ideas and have more consistent outputs. not only do genai-assisted solutions speed up the process they allow us to test more ideas and have more consistent outputs And the results speak for themselves. and the results speak for themselves We've seen up to 70% time savings and concept success rates that are consistently equal to or even double those developed through traditional human-only methods. we've seen up to 70% time savings and concept success rates that are consistently equal to or even double those developed through traditional human-only methods So what you saw there was a real-life, actionable demonstration of an internal proprietary tool that we're now live and actively using. Gonzalo will highlight one occasion where that's come through, but you'll continue to see this play a role in our innovation pipeline as we move forward. Now, from watching that video, it's probably clearly evident that there's a significant amount of time savings within the system. Concept work that used to take weeks to months in order to generate, we're doing in hours to days in the process of doing this. So significant time savings. But quite honestly, probably the biggest is actually the impact on the quality of the output. So what you saw there was a real-life, actionable demonstration of an internal proprietary tool that we're now live and actively using. so what you saw there was a real-life actionable demonstration of an internal proprietary tool that we're now live and actively using Gonzalo will highlight one occasion where that's come through, but you'll continue to see this play a role in our innovation pipeline as we move forward. gonzalo will highlight one occasion where that's come through but you'll continue to see this play a role in our innovation pipeline as we move forward Now, from watching that video, it's probably clearly evident that there's a significant amount of time savings within the system. now from watching that video it's probably clearly evident that there's a significant amount of time savings within the system Concept work that used to take weeks to months in order to generate, we're doing in hours to days in the process of doing this. concept work that used to take weeks to months in order to generate we're doing in hours to days in the process of doing this So significant time savings. so significant time savings But quite honestly, probably the biggest is actually the impact on the quality of the output. but quite honestly probably the biggest is actually the impact on the quality of the output Because we're able to tap into consumer data sets at tens of thousands of data points that the human brain isn't able to do internally, and we're able to connect that internal data to external unstructured data like ratings and reviews, we're able to tap into data sets that weren't possible before. It opens up new ways of thinking about the consumer and finding solutions for their problems at their house. Because we're able to tap into consumer data sets at tens of thousands of data points that the human brain isn't able to do internally, and we're able to connect that internal data to external unstructured data like ratings and reviews, we're able to tap into data sets that weren't possible before. because we're able to tap into consumer data sets at tens of thousands of data points that the human brain isn't able to do internally and we're able to connect that internal data to external unstructured data like ratings and reviews we're able to tap into data sets that weren't possible before It opens up new ways of thinking about the consumer and finding solutions for their problems at their house. it opens up new ways of thinking about the consumer and finding solutions for their problems at their house On top of that, it enables us to create better concepts. We can have a clear set of best practices and standards. So when those concepts are generated, they increase the odds of those breaking through. And what we're finding is 70% reduction in time and actually twice the quality of output when we go through there. So both time savings and a significant improvement in quality. Superior innovation is next. On top of that, it enables us to create better concepts. on top of that it enables us to create better concepts We can have a clear set of best practices and standards. we can have a clear set of best practices and standards So when those concepts are generated, they increase the odds of those breaking through. so when those concepts are generated they increase the odds of those breaking through And what we're finding is 70% reduction in time and actually twice the quality of output when we go through there. and what we're finding is 70% reduction in time and actually twice the quality of output when we go through there So both time savings and a significant improvement in quality. so both time savings and a significant improvement in quality Superior innovation is next. superior innovation is next As I said, in 2019, we made a meaningful step change in how we invest in innovation. And what you've seen over the last few years is that starting to come to life and that starting to pay fruition. And you'll see that across our categories and brands with the innovation cadence we've been able to bring over the last couple of years. As I said, in 2019, we made a meaningful step change in how we invest in innovation. as i said in 2019 we made a meaningful step change in how we invest in innovation And what you've seen over the last few years is that starting to come to life and that starting to pay fruition. and what you've seen over the last few years is that starting to come to life and that starting to pay fruition And you'll see that across our categories and brands with the innovation cadence we've been able to bring over the last couple of years. and you'll see that across our categories and brands with the innovation cadence we've been able to bring over the last couple of years I'm going to talk you through one example of what we call the Path to Superiority. This is something that was born in our hygiene business, but now that we're operating in a one-Reckitt way, we are translating across the balance of the organization. I have blinded the product. I have blinded the competitive product because this is an innovation that does not yet come to market. It will be in market in the next six to eight months. I'm going to talk you through one example of what we call the Path to Superiority. i'm going to talk you through one example of what we call the path to superiority This is something that was born in our hygiene business, but now that we're operating in a one-Reckitt way, we are translating across the balance of the organization. this is something that was born in our hygiene business but now that we're operating in a one-reckitt way we are translating across the balance of the organization I have blinded the product. i have blinded the product I have blinded the competitive product because this is an innovation that does not yet come to market. i have blinded the competitive product because this is an innovation that does not yet come to market It will be in market in the next six to eight months. it will be in market in the next six to eight months But what we faced was a situation when we tested our product versus our leading competitor in the market, we actually had an overall lower consumer liking of our product versus our competitive product. Now, the challenge with that is over time, you can get away with it for a year. You start to see share erode. As consumers take products to their home, they're either delighted by your proposition or they're not. If they're not, they're looking for other solutions. But what we faced was a situation when we tested our product versus our leading competitor in the market, we actually had an overall lower consumer liking of our product versus our competitive product. but what we faced was a situation when we tested our product versus our leading competitor in the market we actually had an overall lower consumer liking of our product versus our competitive product Now, the challenge with that is over time, you can get away with it for a year. now the challenge with that is over time you can get away with it for a year You start to see share erode. you start to see share erode As consumers take products to their home, they're either delighted by your proposition or they're not. as consumers take products to their home they're either delighted by your proposition or they're not If they're not, they're looking for other solutions. if they're not they're looking for other solutions So you could see here us having an inferior proposition was leading to us bleeding share within the marketplace. So what we did in part of our process and Path to Superiority is really getting in and understanding the fundamental attributes that drive consumer preference for these products. The attribute list actually goes even longer, but we ran out of space in the box. So you could see here us having an inferior proposition was leading to us bleeding share within the marketplace. so you could see here us having an inferior proposition was leading to us bleeding share within the marketplace So what we did in part of our process and Path to Superiority is really getting in and understanding the fundamental attributes that drive consumer preference for these products. so what we did in part of our process and path to superiority is really getting in and understanding the fundamental attributes that drive consumer preference for these products The attribute list actually goes even longer, but we ran out of space in the box. the attribute list actually goes even longer but we ran out of space in the box We statistically model those out so we understand which ones are most meaningful to have the best impact on that consumer experience. Our R&D organization then takes this data and information, uses that to reformulate, reformat, re-engineer our products as we bring them to market. When we go out, we'll create a series of prototypes. So you see here, this was the Reckitt product that was losing in market. This was the competitive product that had a better overall consumer liking and a series of prototypes that we created as part of this. What you see come clearly out is a prototype and a model that significantly beats both our existing product and market as well as our competitor across the key attributes that matter most to the consumer. This is then what gets formulated into the new product. We statistically model those out so we understand which ones are most meaningful to have the best impact on that consumer experience. we statistically model those out so we understand which ones are most meaningful to have the best impact on that consumer experience Our R&D organization then takes this data and information, uses that to reformulate, reformat, re-engineer our products as we bring them to market. our r&d organization then takes this data and information uses that to reformulate reformat re-engineer our products as we bring them to market When we go out, we'll create a series of prototypes. when we go out we'll create a series of prototypes So you see here, this was the Reckitt product that was losing in market. so you see here this was the reckitt product that was losing in market This was the competitive product that had a better overall consumer liking and a series of prototypes that we created as part of this. this was the competitive product that had a better overall consumer liking and a series of prototypes that we created as part of this What you see come clearly out is a prototype and a model that significantly beats both our existing product and market as well as our competitor across the key attributes that matter most to the consumer. what you see come clearly out is a prototype and a model that significantly beats both our existing product and market as well as our competitor across the key attributes that matter most to the consumer This is then what gets formulated into the new product. this is then what gets formulated into the new product So as that new product is brought to market, we have confidence when the consumer gets it in their home, it's going to be a delightful experience that's superior to what they were expecting and getting from our competitors. So that's been a huge advantage for us. Last but not least is the executional excellence of this. So as that new product is brought to market, we have confidence when the consumer gets it in their home, it's going to be a delightful experience that's superior to what they were expecting and getting from our competitors. so as that new product is brought to market we have confidence when the consumer gets it in their home it's going to be a delightful experience that's superior to what they were expecting and getting from our competitors So that's been a huge advantage for us. so that's been a huge advantage for us Last but not least is the executional excellence of this. last but not least is the executional excellence of this I'm not going to go into the details Kris alluded to earlier, we'll have sessions with our area teams who will take you through a lot of the depths of details as they think about how they execute and market. You will see some of this executional excellence also translated across the examples we'll share today, not in just how they're executed, but in the consistency of results over the long term and the consistency of business that drives for us in our Core Reckitt portfolio and franchise. I'm not going to go into the details Kris alluded to earlier, we'll have sessions with our area teams who will take you through a lot of the depths of details as they think about how they execute and market. i'm not going to go into the details kris alluded to earlier we'll have sessions with our area teams who will take you through a lot of the depths of details as they think about how they execute and market You will see some of this executional excellence also translated across the examples we'll share today, not in just how they're executed, but in the consistency of results over the long term and the consistency of business that drives for us in our Core Reckitt portfolio and franchise. you will see some of this executional excellence also translated across the examples we'll share today not in just how they're executed but in the consistency of results over the long term and the consistency of business that drives for us in our core reckitt portfolio and franchise So with that, I'm excited to actually start to get into some of the categories and talk through these that are most meaningful. First for us is going to be germ protection. This is really one that's at the heart of Reckitt and is from our Dettol franchise starting there. Our Lysol in the U.S. has been a long heritage of the brand and our company and what the company has always been about. Pankaj always likes to tell me this is a unique category. Most companies have categories where they have a series of brands to deliver against the category. We have such strong brands that we actually have brands that span categories. Pankaj will talk to you a little bit about a couple of our power brands within here and how that comes to life. So with that, I'm excited to actually start to get into some of the categories and talk through these that are most meaningful. so with that i'm excited to actually start to get into some of the categories and talk through these that are most meaningful First for us is going to be germ protection. first for us is going to be germ protection This is really one that's at the heart of Reckitt and is from our Dettol franchise starting there. this is really one that's at the heart of reckitt and is from our dettol franchise starting there Our Lysol in the U.S. has been a long heritage of the brand and our company and what the company has always been about. our lysol in the u.s has been a long heritage of the brand and our company and what the company has always been about Pankaj always likes to tell me this is a unique category. pankaj always likes to tell me this is a unique category Most companies have categories where they have a series of brands to deliver against the category. most companies have categories where they have a series of brands to deliver against the category We have such strong brands that we actually have brands that span categories. we have such strong brands that we actually have brands that span categories Pankaj will talk to you a little bit about a couple of our power brands within here and how that comes to life. pankaj will talk to you a little bit about a couple of our power brands within here and how that comes to life This makes up about a third of our overall portfolio of Reckitt and is evenly distributed across Lysol, Dettol, and then Harpic within the toilet care portions of our business. From an area profile, you obviously see a very good balance between emerging markets and developed markets. You see us playing very consistently in spaces like North America with our Lysol business, Dettol in our more emerging markets, whether that be India, China, ASEAN, and then obviously Europe having a good portion of business as well too to contribute through. And we've got a fantastic set of brands. But rather than me talk more about this, let me invite Pankaj on the stage to talk you through the great portfolio. Do you have a clicker? You got a clicker. Perfect. This makes up about a third of our overall portfolio of Reckitt and is evenly distributed across Lysol, Dettol, and then Harpic within the toilet care portions of our business. this makes up about a third of our overall portfolio of reckitt and is evenly distributed across lysol dettol and then harpic within the toilet care portions of our business From an area profile, you obviously see a very good balance between emerging markets and developed markets. from an area profile you obviously see a very good balance between emerging markets and developed markets You see us playing very consistently in spaces like North America with our Lysol business, Dettol in our more emerging markets, whether that be India, China, ASEAN, and then obviously Europe having a good portion of business as well too to contribute through. you see us playing very consistently in spaces like north america with our lysol business dettol in our more emerging markets whether that be india china asean and then obviously europe having a good portion of business as well too to contribute through And we've got a fantastic set of brands. and we've got a fantastic set of brands But rather than me talk more about this, let me invite Pankaj on the stage to talk you through the great portfolio. but rather than me talk more about this let me invite pankaj on the stage to talk you through the great portfolio Do you have a clicker? do you have a clicker You got a clicker. you got a clicker Perfect. perfect

Speaker 17: Thank you, Ryan. Hello, everyone. I'm Pankaj.I look after the germ protection portfolio, and I'm delighted to be here today. A little bit about myself before I start off with the presentation. So 22 years in the industry and the last seven years with Reckitt. My passion is building brands and creating categories. And I've had the great privilege of doing that across my career, but especially in Reckitt. Thank you, Ryan. thank you ryan Hello, everyone. hello everyone I'm Pankaj. i'm pankaj I look after the germ protection portfolio, and I'm delighted to be here today. i look after the germ protection portfolio and i'm delighted to be here today A little bit about myself before I start off with the presentation. a little bit about myself before i start off with the presentation So 22 years in the industry and the last seven years with Reckitt. so 22 years in the industry and the last seven years with reckitt My passion is building brands and creating categories. my passion is building brands and creating categories And I've had the great privilege of doing that across my career, but especially in Reckitt. and i've had the great privilege of doing that across my career but especially in reckitt What I'm going to talk to you about is going to be about germ protection portfolio. The germ protection portfolio is an amazing portfolio: iconic brands, Dettol, Lysol, Harpic. So over the next 15 minutes, I'm going to be talking to you about the portfolio, the progress on the portfolio, and the possibilities that exist within the portfolios. I hope at the end of it, you'll be as excited about the business as I am. So let's first focus, if the clicker works, on the progress. What I'm going to talk to you about is going to be about germ protection portfolio. what i'm going to talk to you about is going to be about germ protection portfolio The germ protection portfolio is an amazing portfolio: iconic brands, Dettol, Lysol, Harpic. the germ protection portfolio is an amazing portfolio iconic brands dettol lysol harpic So over the next 15 minutes, I'm going to be talking to you about the portfolio, the progress on the portfolio, and the possibilities that exist within the portfolios. so over the next 15 minutes i'm going to be talking to you about the portfolio the progress on the portfolio and the possibilities that exist within the portfolios I hope at the end of it, you'll be as excited about the business as I am. i hope at the end of it you'll be as excited about the business as i am So let's first focus, if the clicker works, on the progress. so let's first focus if the clicker works on the progress This is past looking. Ryan talked about it: GBP 3.1 billion. It's a big business net revenue, and it's growing at a fair clip. So 7% growth rate over the past five years. But on this slide, the statistic, the fact that I'm most proud about is the third one, which is the global penetration of this category is 25%. So one in four Households globally use a solution from germ protection, use a solution from germ protection Reckitt today. This is not a bad place to start off from and build off from there. So what are the strengths of the portfolio? What makes it special? I think there are three strengths of the portfolio. Let me talk about the first one. The first is we are pioneers. So this has to do with the science of germ protection. This is past looking. this is past looking Ryan talked about it: GBP 3.1 billion. ryan talked about it: gbp 3.1 billion It's a big business net revenue, and it's growing at a fair clip. it's a big business net revenue and it's growing at a fair clip So 7% growth rate over the past five years. so 7% growth rate over the past five years But on this slide, the statistic, the fact that I'm most proud about is the third one, which is the global penetration of this category is 25%. but on this slide the statistic the fact that i'm most proud about is the third one which is the global penetration of this category is 25% So one in four Households globally use a solution from germ protection, use a solution from germ protection Reckitt today. so one in four households globally use a solution from germ protection use a solution from germ protection reckitt today This is not a bad place to start off from and build off from there. this is not a bad place to start off from and build off from there So what are the strengths of the portfolio? so what are the strengths of the portfolio What makes it special? what makes it special I think there are three strengths of the portfolio. i think there are three strengths of the portfolio Let me talk about the first one. let me talk about the first one The first is we are pioneers. the first is we are pioneers So this has to do with the science of germ protection. so this has to do with the science of germ protection When it comes to the science of germ protection, we believe that there is nobody who is equal to us. And this leads to superior solutions for germ protection, and this also leads for us to be first to market, therefore. And you see on the slide, there are a list of firsts that we have put into place. Lysol was first used during Spanish flu. In fact, it was used in Russian flu before this. When it comes to the science of germ protection, we believe that there is nobody who is equal to us. when it comes to the science of germ protection we believe that there is nobody who is equal to us And this leads to superior solutions for germ protection, and this also leads for us to be first to market, therefore. and this leads to superior solutions for germ protection and this also leads for us to be first to market therefore And you see on the slide, there are a list of firsts that we have put into place. and you see on the slide there are a list of firsts that we have put into place Lysol was first used during Spanish flu. lysol was first used during spanish flu In fact, it was used in Russian flu before this. in fact it was used in russian flu before this This was more than 100 years ago. But Dettol was created to cut sepsis in half. The occurrence of sepsis during childbirth, this was 1933. These were a long time back. But closer to our time, Lysol launched the first EPA-approved germ kill solution for air. There was no solution that existed that could measurably kill 99.9% of germs in air, and we launched that particular product. This was more than 100 years ago. this was more than 100 years ago But Dettol was created to cut sepsis in half. but dettol was created to cut sepsis in half The occurrence of sepsis during childbirth, this was 1933. the occurrence of sepsis during childbirth this was 1933 These were a long time back. these were a long time back But closer to our time, Lysol launched the first EPA-approved germ kill solution for air. but closer to our time lysol launched the first epa-approved germ kill solution for air There was no solution that existed that could measurably kill 99.9% of germs in air, and we launched that particular product. there was no solution that existed that could measurably kill 99.9% of germs in air and we launched that particular product But not only did we launch the product, there was actually no method that was available at that point in time to be able to quantify how much germ kill actually happens. So the Dettol scientists, the R&D folks, created the method, and that has become the industry standard. So anybody who launches a new air sanitizer has to go through that method. And of course, Harpic, first major product solution for toilet hygiene. So again, many lists of firsts that we have on our portfolio, and there are many more. But this is not just the only strength. The second strength is, again, a critical one. We create categories. We are pioneers, but we also create categories. When we put it as we create categories, it seems like a choice. But it is not just a choice. But not only did we launch the product, there was actually no method that was available at that point in time to be able to quantify how much germ kill actually happens. but not only did we launch the product there was actually no method that was available at that point in time to be able to quantify how much germ kill actually happens So the Dettol scientists, the R&D folks, created the method, and that has become the industry standard. so the dettol scientists the r&d folks created the method and that has become the industry standard So anybody who launches a new air sanitizer has to go through that method. so anybody who launches a new air sanitizer has to go through that method And of course, Harpic, first major product solution for toilet hygiene. and of course harpic first major product solution for toilet hygiene So again, many lists of firsts that we have on our portfolio, and there are many more. so again many lists of firsts that we have on our portfolio and there are many more But this is not just the only strength. but this is not just the only strength The second strength is, again, a critical one. the second strength is again a critical one We create categories. we create categories We are pioneers, but we also create categories. we are pioneers but we also create categories When we put it as we create categories, it seems like a choice. when we put it as we create categories it seems like a choice But it is not just a choice. but it is not just a choice It is also about the ability of the brands to enter into new categories and to be able to create it, and not everyone can do that. Now, we all know launching new brands into new categories can be risky. It is definitely expensive. Shannon is nodding, but it is much more efficient for us if we have great brands, if we have versatile brands, to be able to extend them into new categories. It is also about the ability of the brands to enter into new categories and to be able to create it, and not everyone can do that. it is also about the ability of the brands to enter into new categories and to be able to create it and not everyone can do that Now, we all know launching new brands into new categories can be risky. now we all know launching new brands into new categories can be risky It is definitely expensive. it is definitely expensive Shannon is nodding, but it is much more efficient for us if we have great brands, if we have versatile brands, to be able to extend them into new categories. shannon is nodding but it is much more efficient for us if we have great brands if we have versatile brands to be able to extend them into new categories This is a chart that we pulled together. The gray bars are essentially there. There are some brands which are marquee brands, global brands, and many of those are competitors in our categories, and what you see is the ability of those brands to be able to span categories versus the ability of our brands to span categories. Most brands have one, two, or three categories they can span. This is a chart that we pulled together. this is a chart that we pulled together The gray bars are essentially there. the gray bars are essentially there There are some brands which are marquee brands, global brands, and many of those are competitors in our categories, and what you see is the ability of those brands to be able to span categories versus the ability of our brands to span categories. there are some brands which are marquee brands global brands and many of those are competitors in our categories and what you see is the ability of those brands to be able to span categories versus the ability of our brands to span categories Most brands have one, two, or three categories they can span. most brands have one two or three categories they can span Harpic is in three, Lysol is in six, and Dettol, amazingly, is in 13. Many of these category expansions we have done over the last five years, and again, this is a huge part of our growth, so we are pioneers. We create categories, but the true superpower that we have is consumer trust. Harpic is in three, Lysol is in six, and Dettol, amazingly, is in 13. harpic is in three lysol is in six and dettol amazingly is in 13 Many of these category expansions we have done over the last five years, and again, this is a huge part of our growth, so we are pioneers. many of these category expansions we have done over the last five years and again this is a huge part of our growth so we are pioneers We create categories, but the true superpower that we have is consumer trust. we create categories but the true superpower that we have is consumer trust When it comes to germ protection, anything to do with germs, solutions related to germs, they trust us implicitly. Dettol, Lysol, Harpic, big slide, you see a number of trust metrics, a number of ones across the slide. But let me talk to you about two metrics which are not on the slide, which will tell you about the extent of trust that they place in us and what does that trust do for us. What is the implication of that trust? The first example is on Lysol, which is in the U.S. When it comes to germ protection, anything to do with germs, solutions related to germs, they trust us implicitly. when it comes to germ protection anything to do with germs solutions related to germs they trust us implicitly Dettol, Lysol, Harpic, big slide, you see a number of trust metrics, a number of ones across the slide. dettol lysol harpic big slide you see a number of trust metrics a number of ones across the slide But let me talk to you about two metrics which are not on the slide, which will tell you about the extent of trust that they place in us and what does that trust do for us. but let me talk to you about two metrics which are not on the slide which will tell you about the extent of trust that they place in us and what does that trust do for us What is the implication of that trust? what is the implication of that trust The first example is on Lysol, which is in the U.S. the first example is on lysol which is in the u.s Of course, Lysol is one of the most trusted brands for germ protection. Of course, it is. But it is also the number four most trusted brand in the U.S. across categories. That is a huge deal. With the extent of brands that exist in the U.S., that is a huge deal. For a niche category like germ protection, that is a huge deal. Let me take the second example on implication of the trust. I'll take the example on Dettol. When COVID happened, it was a matter of life or death. And when it is a matter of life or death, you gravitate towards the best solution for germs. When that happened, people gravitated to Dettol. People moved to Dettol. People came to Dettol. And Dettol became the number one penetration growth brand in the world. Of course, Lysol is one of the most trusted brands for germ protection. of course lysol is one of the most trusted brands for germ protection Of course, it is. of course it is But it is also the number four most trusted brand in the U.S. across categories. but it is also the number four most trusted brand in the u.s across categories That is a huge deal. that is a huge deal With the extent of brands that exist in the U.S., that is a huge deal. with the extent of brands that exist in the u.s that is a huge deal For a niche category like germ protection, that is a huge deal. for a niche category like germ protection that is a huge deal Let me take the second example on implication of the trust. let me take the second example on implication of the trust I'll take the example on Dettol. i'll take the example on dettol When COVID happened, it was a matter of life or death. when covid happened it was a matter of life or death And when it is a matter of life or death, you gravitate towards the best solution for germs. and when it is a matter of life or death you gravitate towards the best solution for germs When that happened, people gravitated to Dettol. when that happened people gravitated to dettol People moved to Dettol. people moved to dettol People came to Dettol. people came to dettol And Dettol became the number one penetration growth brand in the world. and dettol became the number one penetration growth brand in the world Not in germ protection, not in surface care, not in personal care, number one penetration growth brand in the world. It was not Lifebuoy. It was not Safeguard. It was not Clorox. It was Dettol. So again, this is a huge thing for us. It is a huge asset for us. This is something that we work extremely hard and we are very cognizant of to protect, to preserve, and to grow. Not in germ protection, not in surface care, not in personal care, number one penetration growth brand in the world. not in germ protection not in surface care not in personal care number one penetration growth brand in the world It was not Lifebuoy. it was not lifebuoy It was not Safeguard. it was not safeguard It was not Clorox. it was not clorox It was Dettol. it was dettol So again, this is a huge thing for us. so again this is a huge thing for us It is a huge asset for us. it is a huge asset for us This is something that we work extremely hard and we are very cognizant of to protect, to preserve, and to grow. this is something that we work extremely hard and we are very cognizant of to protect to preserve and to grow So therefore, what is our growth algorithm? We want to grow penetration. We have grown penetration. We are present in 25% of the Households today. But that means there is 75% left. So slowly, step by step, we will move in that direction. Growing penetration is the first priority for us. But we are very good at creating categories as well. I will share some examples. But we can create categories like no one can. So therefore, what is our growth algorithm? so therefore what is our growth algorithm We want to grow penetration. we want to grow penetration We have grown penetration. we have grown penetration We are present in 25% of the Households today. we are present in 25% of the households today But that means there is 75% left. but that means there is 75% left So slowly, step by step, we will move in that direction. so slowly step by step we will move in that direction Growing penetration is the first priority for us. growing penetration is the first priority for us But we are very good at creating categories as well. but we are very good at creating categories as well I will share some examples. i will share some examples But we can create categories like no one can. but we can create categories like no one can We can stretch into categories like no one can. So that, of course, is something that we're going to do. But both of these require effort. Both of these require education and therefore investment. Both of these require superior solutions, therefore investment. Therefore, the third strategy that we will command significant premium, it is a choice. We can stretch into categories like no one can. we can stretch into categories like no one can So that, of course, is something that we're going to do. so that of course is something that we're going to do But both of these require effort. but both of these require effort Both of these require education and therefore investment. both of these require education and therefore investment Both of these require superior solutions, therefore investment. both of these require superior solutions therefore investment Therefore, the third strategy that we will command significant premium, it is a choice. therefore the third strategy that we will command significant premium it is a choice We will command significant premium to be able to fund that entire model of growth. Superior solutions as well as education and the premium that we command allows us to complete that entire cycle. And of course, there is no success if we don't execute it well. So these are the four pillars. If we do it well together, we continue to grow the business. So now what I'm going to do is I'm going to share a few examples to bring these strategies to life, much better with examples. We will command significant premium to be able to fund that entire model of growth. we will command significant premium to be able to fund that entire model of growth Superior solutions as well as education and the premium that we command allows us to complete that entire cycle. superior solutions as well as education and the premium that we command allows us to complete that entire cycle And of course, there is no success if we don't execute it well. and of course there is no success if we don't execute it well So these are the four pillars. so these are the four pillars If we do it well together, we continue to grow the business. if we do it well together we continue to grow the business So now what I'm going to do is I'm going to share a few examples to bring these strategies to life, much better with examples. so now what i'm going to do is i'm going to share a few examples to bring these strategies to life much better with examples The first example that I'm going to share is going to be on Dettol, and it is going to be on the biggest market of Dettol, which is India. This is a multi-year story about how Dettol has come from behind against a super entrenched competitor to become the market leader. So the first priority for us was essentially to drive the habit of hand hygiene. The first example that I'm going to share is going to be on Dettol, and it is going to be on the biggest market of Dettol, which is India. the first example that i'm going to share is going to be on dettol and it is going to be on the biggest market of dettol which is india This is a multi-year story about how Dettol has come from behind against a super entrenched competitor to become the market leader. this is a multi-year story about how dettol has come from behind against a super entrenched competitor to become the market leader So the first priority for us was essentially to drive the habit of hand hygiene. so the first priority for us was essentially to drive the habit of hand hygiene Among many priorities, this is one of the big focus areas for us to drive the habit of hand hygiene. How did we want to do it? We wanted to do it working with school kids, educating them on the hand hygiene, and essentially they become our change agents as we move forward. So we prepared an entire Dettol Hygiene Curriculum talking about how you should wash hands, what are the benefits of washing hands, but also other good hygiene practices. Among many priorities, this is one of the big focus areas for us to drive the habit of hand hygiene. among many priorities this is one of the big focus areas for us to drive the habit of hand hygiene How did we want to do it? how did we want to do it We wanted to do it working with school kids, educating them on the hand hygiene, and essentially they become our change agents as we move forward. we wanted to do it working with school kids educating them on the hand hygiene and essentially they become our change agents as we move forward So we prepared an entire Dettol Hygiene Curriculum talking about how you should wash hands, what are the benefits of washing hands, but also other good hygiene practices. so we prepared an entire dettol hygiene curriculum talking about how you should wash hands what are the benefits of washing hands but also other good hygiene practices We worked with the government of India to get access to schools to be able to implement that curriculum. In the schools where we implemented the curriculum, there were tremendous results. 15% reduction in preventable illnesses like diarrhea. Lesser sick days, 39% less absenteeism within the schools that implemented it versus not. As you start to read this and many, many more, you start to see the significant momentum building, and the government gave us more and more and more access to the schools to the point that today we have access to 75% of the schools in India, in urban India, implement the Dettol Hygiene Curriculum. That scale is close to a million schools, 840,000 to be precise, but by the end of the year, we would be in close to a million schools. We worked with the government of India to get access to schools to be able to implement that curriculum. we worked with the government of india to get access to schools to be able to implement that curriculum In the schools where we implemented the curriculum, there were tremendous results. 15% reduction in preventable illnesses like diarrhea. in the schools where we implemented the curriculum there were tremendous results 15% reduction in preventable illnesses like diarrhea Lesser sick days, 39% less absenteeism within the schools that implemented it versus not. lesser sick days 39% less absenteeism within the schools that implemented it versus not As you start to read this and many, many more, you start to see the significant momentum building, and the government gave us more and more and more access to the schools to the point that today we have access to 75% of the schools in India, in urban India, implement the Dettol Hygiene Curriculum. as you start to read this and many many more you start to see the significant momentum building and the government gave us more and more and more access to the schools to the point that today we have access to 75% of the schools in india in urban india implement the dettol hygiene curriculum That scale is close to a million schools, 840,000 to be precise, but by the end of the year, we would be in close to a million schools. that scale is close to a million schools 840,000 to be precise but by the end of the year we would be in close to a million schools 30 million kids every year would get the Dettol Hygiene Curriculum and how to adopt the best hygiene practices, so this at this scale was an important instrument in building the momentum forward, but of course, education can be boring, so we need to make it interesting. So how do we do that? How do we get adults into the fray as well? 30 million kids every year would get the Dettol Hygiene Curriculum and how to adopt the best hygiene practices, so this at this scale was an important instrument in building the momentum forward, but of course, education can be boring, so we need to make it interesting. 30 million kids every year would get the dettol hygiene curriculum and how to adopt the best hygiene practices so this at this scale was an important instrument in building the momentum forward but of course education can be boring so we need to make it interesting So how do we do that? so how do we do that How do we get adults into the fray as well? how do we get adults into the fray as well We partnered with TikTok and we created a challenge, a hand wash challenge on what is the best way to wash hands, 20-second video that you need to create, but you also need to personalize it by yourself. That's why it becomes viral. This went through the roof. The numbers are there for you to see: 132 billion views. Most campaigns have a few millions: 30, 40, 50, 100, 132 billion views, but 75 million unique videos created. We partnered with TikTok and we created a challenge, a hand wash challenge on what is the best way to wash hands, 20-second video that you need to create, but you also need to personalize it by yourself. we partnered with tiktok and we created a challenge a hand wash challenge on what is the best way to wash hands 20-second video that you need to create but you also need to personalize it by yourself That's why it becomes viral. that's why it becomes viral This went through the roof. this went through the roof The numbers are there for you to see: 132 billion views. the numbers are there for you to see 132 billion views Most campaigns have a few millions: 30, 40, 50, 100, 132 billion views, but 75 million unique videos created. most campaigns have a few millions 30 40 50 100 132 billion views but 75 million unique videos created When you start to get to that scale, you start to get significant momentum on the business. These are just two examples of how you created momentum on the business. There were many, many others, and when you do that over a period of time, you start to get this kind of results from an equity point of view. The green line is Dettol equity measurements over a longer period of time on germ protection against germs, and the red line is our chief competitor. When you start to get to that scale, you start to get significant momentum on the business. when you start to get to that scale you start to get significant momentum on the business These are just two examples of how you created momentum on the business. these are just two examples of how you created momentum on the business There were many, many others, and when you do that over a period of time, you start to get this kind of results from an equity point of view. there were many many others and when you do that over a period of time you start to get this kind of results from an equity point of view The green line is Dettol equity measurements over a longer period of time on germ protection against germs, and the red line is our chief competitor. the green line is dettol equity measurements over a longer period of time on germ protection against germs and the red line is our chief competitor You see the gaps increasing over a period of time, so great progress on equity, but of course, this doesn't happen alone. There was immense progress from a distribution point of view. So the area teams, the market, the sales team on the ground, they pushed the sales significantly. The coverage expansion happened. These 4.9 and 6.1 are million stores. You see the gaps increasing over a period of time, so great progress on equity, but of course, this doesn't happen alone. you see the gaps increasing over a period of time so great progress on equity but of course this doesn't happen alone There was immense progress from a distribution point of view. there was immense progress from a distribution point of view So the area teams, the market, the sales team on the ground, they pushed the sales significantly. so the area teams the market the sales team on the ground they pushed the sales significantly The coverage expansion happened. the coverage expansion happened These 4.9 and 6.1 are million stores. these 4.9 and 6.1 are million stores So we were present in 4.9 million stores, 5 million stores, and a million stores incremental happened over the last five years. When you put all these together, great campaigns, great equity, the distribution growth, you start to see in the category penetration growth happening. So this is Dettol penetration, 36% to close to 40% over the five years. And this is just an example on hand wash and soaps, one category. We are present in multiple categories. When you do it over multiple categories over multiple years, the following results happen. These are results over the last 30 years. Dettol versus our core competitor. In 1993, 30 years ago, the core competitor was 10 times bigger than us. And now we are bigger than the competitor, and we continue to grow forward. So we were present in 4.9 million stores, 5 million stores, and a million stores incremental happened over the last five years. so we were present in 4.9 million stores 5 million stores and a million stores incremental happened over the last five years When you put all these together, great campaigns, great equity, the distribution growth, you start to see in the category penetration growth happening. when you put all these together great campaigns great equity the distribution growth you start to see in the category penetration growth happening So this is Dettol penetration, 36% to close to 40% over the five years. so this is dettol penetration 36% to close to 40% over the five years And this is just an example on hand wash and soaps, one category. and this is just an example on hand wash and soaps one category We are present in multiple categories. we are present in multiple categories When you do it over multiple categories over multiple years, the following results happen. when you do it over multiple categories over multiple years the following results happen These are results over the last 30 years. these are results over the last 30 years Dettol versus our core competitor. dettol versus our core competitor In 1993, 30 years ago, the core competitor was 10 times bigger than us. in 1993 30 years ago the core competitor was 10 times bigger than us And now we are bigger than the competitor, and we continue to grow forward. and now we are bigger than the competitor and we continue to grow forward This was my attempt at summarizing 30 years of growth in 2 slides, but I hope it brings the point across. Let me go to the next slide, which is create new categories, and I'm going to take the example of Lysol U.S. This is, again, the biggest market for Lysol, and the strategy is to create new categories. How do you create new categories? First, you create the demand, and the second is you provide the solution. This was my attempt at summarizing 30 years of growth in 2 slides, but I hope it brings the point across. this was my attempt at summarizing 30 years of growth in 2 slides but i hope it brings the point across Let me go to the next slide, which is create new categories, and I'm going to take the example of Lysol U.S. let me go to the next slide which is create new categories and i'm going to take the example of lysol u.s This is, again, the biggest market for Lysol, and the strategy is to create new categories. this is again the biggest market for lysol and the strategy is to create new categories How do you create new categories? how do you create new categories First, you create the demand, and the second is you provide the solution. first you create the demand and the second is you provide the solution So first example on this is laundry. So when the consumers put their laundry into a wash, they believe it comes out clean, and they believe it comes out germ-free. But our research shows that this may not be the case because washing with detergent alone at 30 degrees yields little or no reduction of bacteria. It is true. It is a fact. So first example on this is laundry. so first example on this is laundry So when the consumers put their laundry into a wash, they believe it comes out clean, and they believe it comes out germ-free. so when the consumers put their laundry into a wash they believe it comes out clean and they believe it comes out germ-free But our research shows that this may not be the case because washing with detergent alone at 30 degrees yields little or no reduction of bacteria. but our research shows that this may not be the case because washing with detergent alone at 30 degrees yields little or no reduction of bacteria It is true. it is true It is a fact. it is a fact But also, nobody's thought about it, but the washing machines are a significant source of bacteria and fungi by themselves. So definitely clothes are not getting cleaner, and they may or may not have the right germ solutions there, but also they might actually be more germy in some cases. So what do we do? We launch the laundry sanitizer, kills 99% bacteria that detergents leave behind. Tremendous success. It has been like a few years in the market, and it is close to GBP 300 million of retail sales. But also, nobody's thought about it, but the washing machines are a significant source of bacteria and fungi by themselves. but also nobody's thought about it but the washing machines are a significant source of bacteria and fungi by themselves So definitely clothes are not getting cleaner, and they may or may not have the right germ solutions there, but also they might actually be more germy in some cases. so definitely clothes are not getting cleaner and they may or may not have the right germ solutions there but also they might actually be more germy in some cases So what do we do? so what do we do We launch the laundry sanitizer, kills 99% bacteria that detergents leave behind. we launch the laundry sanitizer kills 99% bacteria that detergents leave behind Tremendous success. tremendous success It has been like a few years in the market, and it is close to GBP 300 million of retail sales. it has been like a few years in the market and it is close to gbp 300 million of retail sales Brilliant business continues to grow significantly well. The second example I touched upon it was COVID happened. Everyone sanitized their body. Everyone cleaned the surfaces. But what about the air? And the air was one of the primary ways in which COVID traveled. So we launched the first solution for air sanitization, and this again has done tremendously well. Brilliant business continues to grow significantly well. brilliant business continues to grow significantly well The second example I touched upon it was COVID happened. the second example i touched upon it was covid happened Everyone sanitized their body. everyone sanitized their body Everyone cleaned the surfaces. everyone cleaned the surfaces But what about the air? but what about the air And the air was one of the primary ways in which COVID traveled. and the air was one of the primary ways in which covid traveled So we launched the first solution for air sanitization, and this again has done tremendously well. so we launched the first solution for air sanitization and this again has done tremendously well It is about 12% share within the category and close to 5% penetration within the U.S. Households over the last couple of years. Tremendous success continues to grow. And when you put these, these are two examples of the categories. When you put all the different examples together, overall on the U.S. business, 45% penetration in 2019, 55% penetration in 2024. It is about 12% share within the category and close to 5% penetration within the U.S. it is about 12% share within the category and close to 5% penetration within the u.s Households over the last couple of years. households over the last couple of years Tremendous success continues to grow. tremendous success continues to grow And when you put these, these are two examples of the categories. and when you put these these are two examples of the categories When you put all the different examples together, overall on the U.S. business, 45% penetration in 2019, 55% penetration in 2024. when you put all the different examples together overall on the u.s business 45% penetration in 2019 55% penetration in 2024 So significant increase in the biggest business for Lysol. Let's take a look. I talked about the biggest market on Dettol. I talked about the biggest market on Lysol. Now I'm going to talk about the biggest growth driver from an absolute point of view on the portfolio. It is going to be in China. So China Dettol. China Dettol, again, we wanted to create new categories. So significant increase in the biggest business for Lysol. so significant increase in the biggest business for lysol Let's take a look. let's take a look I talked about the biggest market on Dettol. i talked about the biggest market on dettol I talked about the biggest market on Lysol. i talked about the biggest market on lysol Now I'm going to talk about the biggest growth driver from an absolute point of view on the portfolio. now i'm going to talk about the biggest growth driver from an absolute point of view on the portfolio It is going to be in China. it is going to be in china So China Dettol. so china dettol China Dettol, again, we wanted to create new categories. china dettol again we wanted to create new categories We were present in three categories before, and over the last five years, we have expanded to be present in nine categories and significantly so. These are just three examples of categories. We launched the disinfectant spray from nothing to a significant business now. Washing machine cleaner, you saw the inside before. Nothing to a significant business now. We were present in three categories before, and over the last five years, we have expanded to be present in nine categories and significantly so. we were present in three categories before and over the last five years we have expanded to be present in nine categories and significantly so These are just three examples of categories. these are just three examples of categories We launched the disinfectant spray from nothing to a significant business now. we launched the disinfectant spray from nothing to a significant business now Washing machine cleaner, you saw the inside before. washing machine cleaner you saw the inside before Nothing to a significant business now. nothing to a significant business now We just launched antiseptic liquid. This is a plant-based antiseptic liquid. This has done tremendously well. We launched it in January. It is off to a very, very good start. I'm not at liberty to share the numbers related to these, but all these three put together are upwards. There are significant gross sales upwards of 100 million, all put together. And when you put it all together, multiple categories, this is the business in China, Dettol for us. 100 million has gone to 270 million over the last five years. We just launched antiseptic liquid. we just launched antiseptic liquid This is a plant-based antiseptic liquid. this is a plant-based antiseptic liquid This has done tremendously well. this has done tremendously well We launched it in January. we launched it in january It is off to a very, very good start. it is off to a very very good start I'm not at liberty to share the numbers related to these, but all these three put together are upwards. i'm not at liberty to share the numbers related to these but all these three put together are upwards There are significant gross sales upwards of 100 million, all put together. there are significant gross sales upwards of 100 million all put together And when you put it all together, multiple categories, this is the business in China, Dettol for us. 100 million has gone to 270 million over the last five years. and when you put it all together multiple categories this is the business in china dettol for us 100 million has gone to 270 million over the last five years Significant growth, 70% and upwards of growth coming from new innovation that we've launched over the last three years, and not just the growth, but look at the gross margin expansion. 1600 basis points because new category creation allows you the freedom to launch at the right price points because you are the core player. Right price points, right margin structure, and you funnel it through to the right education. Significant growth, 70% and upwards of growth coming from new innovation that we've launched over the last three years, and not just the growth, but look at the gross margin expansion. 1600 basis points because new category creation allows you the freedom to launch at the right price points because you are the core player. significant growth 70% and upwards of growth coming from new innovation that we've launched over the last three years and not just the growth but look at the gross margin expansion 1600 basis points because new category creation allows you the freedom to launch at the right price points because you are the core player Right price points, right margin structure, and you funnel it through to the right education. right price points right margin structure and you funnel it through to the right education Let me get to the last strategy, which was the premium price backed by superior solutions. You saw some of the examples in China, the premium pricing and therefore the margin expansion, but we do it on the base business as well. Three categories: soaps in India, laundry sanitizer in the U.S., and toilet bowl cleaner in India. Again, as examples, big categories for us, but base categories for us. We're 60% premium on Dettol soaps versus our core competitor. Let me get to the last strategy, which was the premium price backed by superior solutions. let me get to the last strategy which was the premium price backed by superior solutions You saw some of the examples in China, the premium pricing and therefore the margin expansion, but we do it on the base business as well. you saw some of the examples in china the premium pricing and therefore the margin expansion but we do it on the base business as well Three categories: soaps in India, laundry sanitizer in the U.S., and toilet bowl cleaner in India. three categories soaps in india laundry sanitizer in the u.s and toilet bowl cleaner in india Again, as examples, big categories for us, but base categories for us. again as examples big categories for us but base categories for us We're 60% premium on Dettol soaps versus our core competitor. we're 60% premium on dettol soaps versus our core competitor Laundry sanitizer is 40% premium versus additives, and India toilet bowl cleaner 10% more versus the category. But essentially, we are the category. But when we use the price premium to be able to give us the right superior solutions together with the right education, this happens. Penetration grows tremendously across each and every one of the categories. So the model works. So this was what I wanted to share as I was making the presentation. I was reflecting on what are the key takeaways for me as I look into this category. Laundry sanitizer is 40% premium versus additives, and India toilet bowl cleaner 10% more versus the category. laundry sanitizer is 40% premium versus additives and india toilet bowl cleaner 10% more versus the category But essentially, we are the category. but essentially we are the category But when we use the price premium to be able to give us the righ t superior solutions together with the right education, this happens. but when we use the price premium to be able to give us the righ t superior solutions together with the right education this happens Penetration grows tremendously across each and every one of the categories. penetration grows tremendously across each and every one of the categories So the model works. so the model works So this was what I wanted to share as I was making the presentation. so this was what i wanted to share as i was making the presentation I was reflecting on what are the key takeaways for me as I look into this category. i was reflecting on what are the key takeaways for me as i look into this category Track record of business delivery that you saw, but big penetration and category creation opportunity that we have on this business. And we have a brilliant base of iconic versatile brands like no other to be able to take care of that opportunity. I'm extremely excited about what we could do with this portfolio. I hope after this presentation, you are as well. Thank you. Track record of business delivery that you saw, but big penetration and category creation opportunity that we have on this business. track record of business delivery that you saw but big penetration and category creation opportunity that we have on this business And we have a brilliant base of iconic versatile brands like no other to be able to take care of that opportunity. and we have a brilliant base of iconic versatile brands like no other to be able to take care of that opportunity I'm extremely excited about what we could do with this portfolio. i'm extremely excited about what we could do with this portfolio I hope after this presentation, you are as well. i hope after this presentation you are as well Thank you. thank you

Speaker 4: Next, we're going to move on to our Self-Care portfolio. I'll take a quick minute to just talk about this portfolio and then invite Serra up on the stage in order to talk you through the details of the category. Similar to germ protection, this is about a third of our overall Reckitt portfolio. It's balanced across four key power brands and OTC of Nurofen, Strepsils, Mucinex, and Gaviscon. You also see very good geographical balance across this business. We've got a good, healthy business in the US. We have a good, healthy business in Europe, and we have a healthy business in our emerging markets with a lot of running room to continue to grow that. We have fantastic brands up against categories that have meaningful consumer impact. You think about pain management. Next, we're going to move on to our Self-Care portfolio. next we're going to move on to our self-care portfolio I'll take a quick minute to just talk about this portfolio and then invite Serra up on the stage in order to talk you through the details of the category. i'll take a quick minute to just talk about this portfolio and then invite serra up on the stage in order to talk you through the details of the category Similar to germ protection, this is about a third of our overall Reckitt portfolio. similar to germ protection this is about a third of our overall reckitt portfolio It's balanced across four key power brands and OTC of Nurofen, Strepsils, Mucinex, and Gaviscon. it's balanced across four key power brands and otc of nurofen strepsils mucinex and gaviscon You also see very good geographical balance across this business. you also see very good geographical balance across this business We've got a good, healthy business in the US. we've got a good healthy business in the us We have a good, healthy business in Europe, and we have a healthy business in our emerging markets with a lot of running room to continue to grow that. we have a good healthy business in europe and we have a healthy business in our emerging markets with a lot of running room to continue to grow that We have fantastic brands up against categories that have meaningful consumer impact. we have fantastic brands up against categories that have meaningful consumer impact You think about pain management. you think about pain management 90% of people in a given year will experience some sort of pain, whether that's a headache or a body ache, and need some sort of medicine or relief. Sore throat, our technical team jokingly says, you never, ever, ever think about your throat until you have a sore throat, and then you can't think about anything except your sore throat because it has such a big impact on life, and brands like Gaviscon, you have 60% of overall people in the world who actually suffer from heartburn and indigestion, so these are big, meaningful, meaty categories in the healthcare space that provide meaningful consumer benefits. Our model and playbook against this business is very consistent with what you'll see on the other four and consistent with what I talked in the beginning, but does have some nuances because it's healthcare. 90% of people in a given year will experience some sort of pain, whether that's a headache or a body ache, and need some sort of medicine or relief. 90% of people in a given year will experience some sort of pain whether that's a headache or a body ache and need some sort of medicine or relief Sore throat, our technical team jokingly says, you never, ever, ever think about your throat until you have a sore throat, and then you can't think about anything except your sore throat because it has such a big impact on life, and brands like Gaviscon, you have 60% of overall people in the world who actually suffer from heartburn and indigestion, so these are big, meaningful, meaty categories in the healthcare space that provide meaningful consumer benefits. sore throat our technical team jokingly says you never ever ever think about your throat until you have a sore throat and then you can't think about anything except your sore throat because it has such a big impact on life and brands like gaviscon you have 60% of overall people in the world who actually suffer from heartburn and indigestion so these are big meaningful meaty categories in the healthcare space that provide meaningful consumer benefits Our model and playbook against this business is very consistent with what you'll see on the other four and consistent with what I talked in the beginning, but does have some nuances because it's healthcare. our model and playbook against this business is very consistent with what you'll see on the other four and consistent with what i talked in the beginning but does have some nuances because it's healthcare The first of these is around leveraging these iconic brands to close the treatment gap. As you talk about healthcare, the distinct thing about healthcare brands and businesses is equity of the brands is actually the number one driver of long-term sales, and you may ask yourself, why is it that equity of healthcare brands is more impactful than other brands? The first of these is around leveraging these iconic brands to close the treatment gap. the first of these is around leveraging these iconic brands to close the treatment gap As you talk about healthcare, the distinct thing about healthcare brands and businesses is equity of the brands is actually the number one driver of long-term sales, and you may ask yourself, why is it that equity of healthcare brands is more impactful than other brands? as you talk about healthcare the distinct thing about healthcare brands and businesses is equity of the brands is actually the number one driver of long-term sales and you may ask yourself why is it that equity of healthcare brands is more impactful than other brands Well, if you think about a laundry detergent and something coming out slightly dirty that you need to rewash, if your laundry detergent didn't work, maybe you take and soak it and Vanish a little bit the next time before you wash it, so when you put it back in, you get it clean. It's a little bit annoying, takes a little bit more time, but the shirt eventually becomes clean. If your pain medicine fails, you can't go to work that day. You can't pick up your grandchild. Well, if you think about a laundry detergent and something coming out slightly dirty that you need to rewash, if your laundry detergent didn't work, maybe you take and soak it and Vanish a little bit the next time before you wash it, so when you put it back in, you get it clean. well if you think about a laundry detergent and something coming out slightly dirty that you need to rewash if your laundry detergent didn't work maybe you take and soak it and vanish a little bit the next time before you wash it so when you put it back in you get it clean It's a little bit annoying, takes a little bit more time, but the shirt eventually becomes clean. it's a little bit annoying takes a little bit more time but the shirt eventually becomes clean If your pain medicine fails, you can't go to work that day. if your pain medicine fails you can't go to work that day You can't pick up your grandchild. you can't pick up your grandchild It has meaningful material impact on people's lives. So when they find a brand that they trust, they stay with that brand for the long term. So equities matter, and we have some of the best equities in the category. We continue to be consumer-obsessed in this category as well, too. There is a treatment gap in the number of people who experience symptoms versus the number of people who treat symptoms. It has meaningful material impact on people's lives. it has meaningful material impact on people's lives So when they find a brand that they trust, they stay with that brand for the long term. so when they find a brand that they trust they stay with that brand for the long term So equities matter, and we have some of the best equities in the category. so equities matter and we have some of the best equities in the category We continue to be consumer-obsessed in this category as well, too. we continue to be consumer-obsessed in this category as well too There is a treatment gap in the number of people who experience symptoms versus the number of people who treat symptoms. there is a treatment gap in the number of people who experience symptoms versus the number of people who treat symptoms And part of our ability to be able to tap into that is because we understand consumers and we understand their needs. We look at our ability to bring superior innovation in these categories, and you'll see some of the innovations we've brought over the course of time to really help improve the standard of care. How do we bring medicines that have material impact on consumers and deliver better end results for them? And part of our ability to be able to tap into that is because we understand consumers and we understand their needs. and part of our ability to be able to tap into that is because we understand consumers and we understand their needs We look at our ability to bring superior innovation in these categories, and you'll see some of the innovations we've brought over the course of time to really help improve the standard of care. we look at our ability to bring superior innovation in these categories and you'll see some of the innovations we've brought over the course of time to really help improve the standard of care How do we bring medicines that have material impact on consumers and deliver better end results for them? how do we bring medicines that have material impact on consumers and deliver better end results for them Last but not least is executing with excellence. The nuance here is healthcare has a broader pyramid that you need to execute against, from the regulatory environments, which vary quite a bit around the world, and Serra will talk about this and how we manage through that on some of our brands to our healthcare professionals. 50%-70% of every single purchase occasion in healthcare globally will involve an HCP at some point, and when you narrow in from broader healthcare into Self-Care where the consumer is interacting and selecting it, the pharmacist becomes critical and key. Last but not least is executing with excellence. last but not least is executing with excellence The nuance here is healthcare has a broader pyramid that you need to execute against, from the regulatory environments, which vary quite a bit around the world, and Serra will talk about this and how we manage through that on some of our brands to our healthcare professionals. 50%-70% of every single purchase occasion in healthcare globally will involve an HCP at some point, and when you narrow in from broader healthcare into Self-Care where the consumer is interacting and selecting it, the pharmacist becomes critical and key. the nuance here is healthcare has a broader pyramid that you need to execute against from the regulatory environments which vary quite a bit around the world and serra will talk about this and how we manage through that on some of our brands to our healthcare professionals 50%-70% of every single purchase occasion in healthcare globally will involve an hcp at some point and when you narrow in from broader healthcare into self-care where the consumer is interacting and selecting it the pharmacist becomes critical and key They are the gatekeeper to the consumer, so their share of recommendation really matters. As Serra gets into some of the details, she'll share you through how we do that and how we build in that healthcare professional trust in order to be able to build our businesses and our brands. With that, let me invite Serra up on stage to talk to you guys more through the category. They are the gatekeeper to the consumer, so their share of recommendation really matters. they are the gatekeeper to the consumer so their share of recommendation really matters As Serra gets into some of the details, she'll share you through how we do that and how we build in that healthcare professional trust in order to be able to build our businesses and our brands. as serra gets into some of the details she'll share you through how we do that and how we build in that healthcare professional trust in order to be able to build our businesses and our brands With that, let me invite Serra up on stage to talk to you guys more through the category. with that let me invite serra up on stage to talk to you guys more through the category

Speaker 11: Thank you, Ryan. Good afternoon. It's great to be here. My name is Serra Bicak. I have spent 25 years in this fascinating industry, and that journey has taken me to almost all the continents around the world. And five years ago, I joined Reckitt. And I have held several general manager jobs. I'm now back to marketing, and I have the privilege of managing Self-Care. What a category, I can tell you. Self-care is, what Ryan says, category of categories, and that definition is absolutely true. Here on the slide, what you see is the four categories, four main categories that we're in, and they're big. When you put them together, it is a 100 billion category size and growing. Thank you, Ryan. thank you ryan Good afternoon. good afternoon It's great to be here. it's great to be here My name is Serra Bicak. my name is serra bicak I have spent 25 years in this fascinating industry, and that journey has taken me to almost all the continents around the world. i have spent 25 years in this fascinating industry and that journey has taken me to almost all the continents around the world And five years ago, I joined Reckitt. and five years ago i joined reckitt And I have held several general manager jobs. and i have held several general manager jobs I'm now back to marketing, and I have the privilege of managing Self-Care. i'm now back to marketing and i have the privilege of managing self-care What a category, I can tell you. what a category i can tell you Self-care is, what Ryan says, category of categories, and that definition is absolutely true. self-care is what ryan says category of categories and that definition is absolutely true Here on the slide, what you see is the four categories, four main categories that we're in, and they're big. here on the slide what you see is the four categories four main categories that we're in and they're big When you put them together, it is a 100 billion category size and growing. when you put them together it is a 100 billion category size and growing What I am most excited about is not just the size, but the runway for growth. When you look at the trends around people looking for solutions and focusing on preventative health, that trend is here. That trend is growing, and that is not going to change. It's here to stay. And we have four really powerful brands that are tapping into that opportunity and playing to that trend in a big way. What I am most excited about is not just the size, but the runway for growth. what i am most excited about is not just the size but the runway for growth When you look at the trends around people looking for solutions and focusing on preventative health, that trend is here. when you look at the trends around people looking for solutions and focusing on preventative health that trend is here That trend is growing, and that is not going to change. that trend is growing and that is not going to change It's here to stay. it's here to stay And we have four really powerful brands that are tapping into that opportunity and playing to that trend in a big way. and we have four really powerful brands that are tapping into that opportunity and playing to that trend in a big way And how do we do that? My whole presentation about it is how we do that, but in a nutshell, we are essentially innovating with superior science. We are educating, and we are empowering people to take charge of their own health and well-being. That's what we do. So I'll bring that to life with four of our brands. Let's do that, shall we? Let's start with Mucinex. A fantastic brand, brilliant brand. And how do we do that? and how do we do that My whole presentation about it is how we do that, but in a nutshell, we are essentially innovating with superior science. my whole presentation about it is how we do that but in a nutshell we are essentially innovating with superior science We are educating, and we are empowering people to take charge of their own health and well-being. we are educating and we are empowering people to take charge of their own health and well-being That's what we do. that's what we do So I'll bring that to life with four of our brands. so i'll bring that to life with four of our brands Let's do that, shall we? let's do that shall we Let's start with Mucinex. let's start with mucinex A fantastic brand, brilliant brand. a fantastic brand brilliant brand I actually consider myself to be very, very lucky to be working on this brand, and it is the number one doctor-recommended equity in the U.S. market in cough and congestion. And the brand's growth model is very much anchored in consumer. When you talk about consumer obsessed, if you think about what Mucinex does, and I'll tell you, I think it's a prime example of how we go about addressing consumer insights. The growth model is about going into different, when you think about actually where we started, let me start from there, cough and congestion, over time, stretch the brand into other upper respiratory categories. So we broaden our shoulders, and we did that by coming into every category and disrupting that category with superior science, broadening, premiumizing, generating category value, and in the meantime, growing our brand. I actually consider myself to be very, very lucky to be working on this brand, and it is the number one doctor-recommended equity in the U.S. market in cough and congestion. i actually consider myself to be very very lucky to be working on this brand and it is the number one doctor-recommended equity in the u.s market in cough and congestion And the brand's growth model is very much anchored in consumer. and the brand's growth model is very much anchored in consumer When you talk about consumer obsessed, if you think about what Mucinex does, and I'll tell you, I think it's a prime example of how we go about addressing consumer insights. when you talk about consumer obsessed if you think about what mucinex does and i'll tell you i think it's a prime example of how we go about addressing consumer insights The growth model is about going into different, when you think about actually where we started, let me start from there, cough and congestion, over time, stretch the brand into other upper respiratory categories. the growth model is about going into different when you think about actually where we started let me start from there cough and congestion over time stretch the brand into other upper respiratory categories So we broaden our shoulders, and we did that by coming into every category and disrupting that category with superior science, broadening, premiumizing, generating category value, and in the meantime, growing our brand. so we broaden our shoulders and we did that by coming into every category and disrupting that category with superior science broadening premiumizing generating category value and in the meantime growing our brand We started as cough and congestion and played out, and when you look at some of these, you see a lot of first, first, first, first, first. They're actually more first. I just put a couple here for ease of reviewing. I'll just tap on a few. First, FDA approved 12-hour cough and congestion. Big disruption. Fast forward. We come in, we bring max strength into cold and flu. We started as cough and congestion and played out, and when you look at some of these, you see a lot of first, first, first, first, first. we started as cough and congestion and played out and when you look at some of these you see a lot of first first first first first They're actually more first. they're actually more first I just put a couple here for ease of reviewing. i just put a couple here for ease of reviewing I'll just tap on a few. i'll just tap on a few First, FDA approved 12-hour cough and congestion. first fda approved 12-hour cough and congestion Big disruption. big disruption Fast forward. fast forward We come in, we bring max strength into cold and flu. we come in we bring max strength into cold and flu Big disruption. Fast forward, we come in and we launch this lovely one. My daughter loves it. The first four-hour, actually the medicated gummy cough solution in the kids category. So why do we do this? We do this because we want to be the number one choice in every single upper respiratory category. That's the ambition. And we have progressed beautifully towards that ambition. We are either number one, number two in majority of these categories. Big disruption. big disruption Fast forward, we come in and we launch this lovely one. fast forward we come in and we launch this lovely one My daughter loves it. my daughter loves it The first four-hour, actually the medicated gummy cough solution in the kids category. the first four-hour actually the medicated gummy cough solution in the kids category So why do we do this? so why do we do this We do this because we want to be the number one choice in every single upper respiratory category. we do this because we want to be the number one choice in every single upper respiratory category That's the ambition. that's the ambition And we have progressed beautifully towards that ambition. and we have progressed beautifully towards that ambition We are either number one, number two in majority of these categories. we are either number one number two in majority of these categories But the journey is on, and we continue innovating, and I'll give you what we have been recently doing. And innovation, what we call the kickstart. What was the insight? The insight was the symptoms are the worst when you wake up. In fact, many people, apparently, we learned based on our insights work, they were treating themselves as first thing they wake up. And with that piece of insight, Mucinex was able to disrupt the category and opened a new usage location. But the journey is on, and we continue innovating, and I'll give you what we have been recently doing. but the journey is on and we continue innovating and i'll give you what we have been recently doing And innovation, what we call the kickstart. and innovation what we call the kickstart What was the insight? what was the insight The insight was the symptoms are the worst when you wake up. the insight was the symptoms are the worst when you wake up In fact, many people, apparently, we learned based on our insights work, they were treating themselves as first thing they wake up. in fact many people apparently we learned based on our insights work they were treating themselves as first thing they wake up And with that piece of insight, Mucinex was able to disrupt the category and opened a new usage location. and with that piece of insight mucinex was able to disrupt the category and opened a new usage location Superior innovation comes in, and fast forward, 72% of our consumers today say, you know what? I get much better and much faster relief, and therefore I can get on with my life much better. With that kind of volume traction, coupled with our pricing, premium pricing in market, we were able to generate 40 million incremental category value. This is huge. Superior innovation comes in, and fast forward, 72% of our consumers today say, you know what? superior innovation comes in and fast forward 72% of our consumers today say you know what I get much better and much faster relief, and therefore I can get on with my life much better. i get much better and much faster relief and therefore i can get on with my life much better With that kind of volume traction, coupled with our pricing, premium pricing in market, we were able to generate 40 million incremental category value. with that kind of volume traction coupled with our pricing premium pricing in market we were able to generate 40 million incremental category value This is huge. this is huge We were very happy to see that we, in fact, were recognized at an industry level as the winner of this product launch in that year by the Consumer Healthcare Products Association. What an honor. Kickstart is a fascinating brand, and it also has, that's why I want to show you, is one of my favorite advertising in our portfolio. So I'd like to introduce to Mr. Mucus. We were very happy to see that we, in fact, were recognized at an industry level as the winner of this product launch in that year by the Consumer Healthcare Products Association. we were very happy to see that we in fact were recognized at an industry level as the winner of this product launch in that year by the consumer healthcare products association What an honor. what an honor Kickstart is a fascinating brand, and it also has, that's why I want to show you, is one of my favorite advertising in our portfolio. kickstart is a fascinating brand and it also has that's why i want to show you is one of my favorite advertising in our portfolio So I'd like to introduce to Mr. Mucus. so i'd like to introduce to mr mucus Morning. The golden hour of cold and flu symptoms. I'm feeling better. Cough, congestion, all in one and done with new Mucinex Kickstart. I hated that. Headache? Better. Fever, body pain. Better now. New Mucinex Kickstart gives all in one and done relief with a morning jolt of instant cooling sensation. It's not cold and flu season. It's comeback season. Morning. morning The golden hour of cold and flu symptoms. the golden hour of cold and flu symptoms I'm feeling better. i'm feeling better Cough, congestion, all in one and done with new Mucinex Kickstart. cough congestion all in one and done with new mucinex kickstart I hated that. i hated that Headache? headache Better. better Fever, body pain. fever body pain Better now. better now New Mucinex Kickstart gives all in one and done relief with a morning jolt of instant cooling sensation. new mucinex kickstart gives all in one and done relief with a morning jolt of instant cooling sensation It's not cold and flu season. it's not cold and flu season It's comeback season. it's comeback season Mr. Mucus is quite a character. I have a few downstairs when we get together if anyone's interested. So the Mucinex growth model, I hope it's clear, and it works. And we will keep on strengthening the brand by bringing premium innovation. And I am very excited about our upcoming pipeline. So let's change gears and come to pain management. Another great brand, Nurofen. In the pain, I mean, we're inventors of ibuprofen, and we are the leading brand in Europe. But in pain management, what is the issue? Mr. Mucus is quite a character. mr mucus is quite a character I have a few downstairs when we get together if anyone's interested. i have a few downstairs when we get together if anyone's interested So the Mucinex growth model, I hope it's clear, and it works. so the mucinex growth model i hope it's clear and it works And we will keep on strengthening the brand by bringing premium innovation. and we will keep on strengthening the brand by bringing premium innovation And I am very excited about our upcoming pipeline. and i am very excited about our upcoming pipeline So let's change gears and come to pain management. so let's change gears and come to pain management Another great brand, Nurofen. another great brand nurofen In the pain, I mean, we're inventors of ibuprofen, and we are the leading brand in Europe. in the pain i mean we're inventors of ibuprofen and we are the leading brand in europe But in pain management, what is the issue? but in pain management what is the issue I mean, it's terrible. What is the issue? I can give you a lot of stats, but pain is terrible, and it's life-destructing. And what you want to do is just get rid of it as quickly as possible. And I'm sure you have pain medication in your bags around here. Yes, of course. So what Nurofen did is innovated and brought liquid ibuprofen, what we call liquid caps. Liquid caps get absorbed faster and last longer. I mean, it's terrible. i mean it's terrible What is the issue? what is the issue I can give you a lot of stats, but pain is terrible, and it's life-destructing. i can give you a lot of stats but pain is terrible and it's life-destructing And what you want to do is just get rid of it as quickly as possible. and what you want to do is just get rid of it as quickly as possible And I'm sure you have pain medication in your bags around here. and i'm sure you have pain medication in your bags around here Yes, of course. yes of course So what Nurofen did is innovated and brought liquid ibuprofen, what we call liquid caps. so what nurofen did is innovated and brought liquid ibuprofen what we call liquid caps Liquid caps get absorbed faster and last longer. liquid caps get absorbed faster and last longer Along the process, we actually realized that the consumers had that perception around speed with liquid, which we integrated into our execution as well. Liquid caps was first launched in our core markets, UK and Australia. It gained a lot of traction very, very quickly. About 30% of the volume came from the core business at a significant premium, as you'll see here. Along the process, we actually realized that the consumers had that perception around speed with liquid, which we integrated into our execution as well. along the process we actually realized that the consumers had that perception around speed with liquid which we integrated into our execution as well Liquid caps was first launched in our core markets, UK and Australia. liquid caps was first launched in our core markets uk and australia It gained a lot of traction very, very quickly. it gained a lot of traction very very quickly About 30% of the volume came from the core business at a significant premium, as you'll see here. about 30% of the volume came from the core business at a significant premium as you'll see here We have actually seen that the market share very quickly became 20% of total Nurofen market share, which is massive. Therefore, we took this innovation and we scaled it across Europe. When we scaled it across Europe, we scaled it with consistency. We leaned in to the speed aspect of this innovation by two times faster claim. Now, another great piece of advertising, which I believe Ryan worked on, in fact, let me show you Nurofen Liquid Caps. We have actually seen that the market share very quickly became 20% of total Nurofen market share, which is massive. we have actually seen that the market share very quickly became 20% of total nurofen market share which is massive Therefore, we took this innovation and we scaled it across Europe. therefore we took this innovation and we scaled it across europe When we scaled it across Europe, we scaled it with consistency. when we scaled it across europe we scaled it with consistency We leaned in to the speed aspect of this innovation by two times faster claim. we leaned in to the speed aspect of this innovation by two times faster claim Now, another great piece of advertising, which I believe Ryan worked on, in fact, let me show you Nurofen Liquid Caps. now another great piece of advertising which i believe ryan worked on in fact let me show you nurofen liquid caps In caso di dolore, vorresti solo un rapido sollievo. Nurofen Caps, capsule molli che agiscono due volte più velocemente contro il dolore, grazie alla loro tecnologia liquida. Per un sollievo fino a 8 ore. Nurofen Caps, due volte più veloce contro il dolore. In caso di dolore, vorresti solo un rapido sollievo. in caso di dolore vorresti solo un rapido sollievo Nurofen Caps, capsule molli che agiscono due volte più velocemente contro il dolore, grazie alla loro tecnologia liquida. nurofen caps capsule molli che agiscono due volte più velocemente contro il dolore grazie alla loro tecnologia liquida Per un sollievo fino a 8 ore. per un sollievo fino a 8 ore Nurofen Caps, due volte più veloce contro il dolore. nurofen caps due volte più veloce contro il dolore We took the insights, we took the demo to healthcare professionals to advance further advocacy and engagement. So liquid caps has been a massive driver for growth for Nurofen. And since 2019, Nurofen grew 8% and continues that journey. Now, changing gears again to heartburn and digestion. I told you it's a category of categories, so we're going to go a little bit. And heartburn and digestion, just for the ease of it, let's call it heartburn. It is, and our lead brand is Gaviscon. I know I'm not, I mean, you don't have favorites among your kids. We took the insights, we took the demo to healthcare professionals to advance further advocacy and engagement. we took the insights we took the demo to healthcare professionals to advance further advocacy and engagement So liquid caps has been a massive driver for growth for Nurofen. so liquid caps has been a massive driver for growth for nurofen And since 2019, Nurofen grew 8% and continues that journey. and since 2019 nurofen grew 8% and continues that journey Now, changing gears again to heartburn and digestion. now changing gears again to heartburn and digestion I told you it's a category of categories, so we're going to go a little bit. i told you it's a category of categories so we're going to go a little bit And heartburn and digestion, just for the ease of it, let's call it heartburn. and heartburn and digestion just for the ease of it let's call it heartburn It is, and our lead brand is Gaviscon. it is and our lead brand is gaviscon I know I'm not, I mean, you don't have favorites among your kids. i know i'm not i mean you don't have favorites among your kids I shouldn't have a favorite, but quite frankly, we have foodies in the house. So Gaviscon is definitely a favorite in my Household. And there are a couple of stats here that I want to double-click a little bit to frame the size of the opportunity for you. One in two people experience heartburn. Not a lot of people treat it. The ones that treat it sometimes treat it with antacids. I shouldn't have a favorite, but quite frankly, we have foodies in the house. i shouldn't have a favorite but quite frankly we have foodies in the house So Gaviscon is definitely a favorite in my Household. so gaviscon is definitely a favorite in my household And there are a couple of stats here that I want to double-click a little bit to frame the size of the opportunity for you. and there are a couple of stats here that i want to double-click a little bit to frame the size of the opportunity for you One in two people experience heartburn. one in two people experience heartburn Not a lot of people treat it. not a lot of people treat it The ones that treat it sometimes treat it with antacids. the ones that treat it sometimes treat it with antacids Some work, some don't. So there is that opportunity. The other opportunity is there is a huge number of people who are on PPIs. PPI stands for proton pump inhibitor. What this essentially means is a medicine that reduces acid in your stomach. But the stat you see on that chart basically says half of those people shouldn't be on it. This is the fifth most prescribed medicine in the world. Some work, some don't. some work some don't So there is that opportunity. so there is that opportunity The other opportunity is there is a huge number of people who are on PPIs. the other opportunity is there is a huge number of people who are on ppis PPI stands for proton pump inhibitor. ppi stands for proton pump inhibitor What this essentially means is a medicine that reduces acid in your stomach. what this essentially means is a medicine that reduces acid in your stomach But the stat you see on that chart basically says half of those people shouldn't be on it. but the stat you see on that chart basically says half of those people shouldn't be on it This is the fifth most prescribed medicine in the world. this is the fifth most prescribed medicine in the world If you do the math, the opportunity is massive, and we think there is a better solution because we have a unique chemistry and we have a superior mode of action. I am always amazed when I look at this, which is why I want to share with you how Gaviscon works. Do you have heartburn or indigestion? Gaviscon Dual Action relieves them fast. It neutralizes excess stomach acid and forms a protective barrier that blocks acid reflux, so it's very much in front of your eyes and very clear. If you do the math, the opportunity is massive, and we think there is a better solution because we have a unique chemistry and we have a superior mode of action. if you do the math the opportunity is massive and we think there is a better solution because we have a unique chemistry and we have a superior mode of action I am always amazed when I look at this, which is why I want to share with you how Gaviscon works. i am always amazed when i look at this which is why i want to share with you how gaviscon works Do you have heartburn or indigestion? do you have heartburn or indigestion Gaviscon Dual Action relieves them fast. gaviscon dual action relieves them fast It neutralizes excess stomach acid and forms a protective barrier that blocks acid reflux, so it's very much in front of your eyes and very clear. it neutralizes excess stomach acid and forms a protective barrier that blocks acid reflux so it's very much in front of your eyes and very clear The magic came in, it's the magic of Gaviscon, but the bigger magic came in when we executed it with healthcare professionals. The opportunity for us is to trade down from PPIs and trade up from antacids, and it is an incredibly sizable opportunity for us, and when we engage with healthcare professionals, they agree. The magic came in, it's the magic of Gaviscon, but the bigger magic came in when we executed it with healthcare professionals. the magic came in it's the magic of gaviscon but the bigger magic came in when we executed it with healthcare professionals The opportunity for us is to trade down from PPIs and trade up from antacids, and it is an incredibly sizable opportunity for us, and when we engage with healthcare professionals, they agree. the opportunity for us is to trade down from ppis and trade up from antacids and it is an incredibly sizable opportunity for us and when we engage with healthcare professionals they agree Nine out of ten healthcare professionals will endorse Gaviscon. And alginate, which is part of our chemistry, is captured as part of the national health guidelines as the appropriate reflux management solution for reflux sufferers. This is the big opportunity we're going. I mean, we're on it and we're after it. This is the big one. And of course, we activate this technology with our consumers. The challenge around our consumers was the fact that the consumers weren't able to identify symptoms. You sometimes don't know what that symptom is about. They haven't been able to identify it as heartburn. So we created Seven Symptoms, One Solution. Seven Symptoms is one of the most successful campaigns we have in our portfolio. We scaled it around the world. Nine out of ten healthcare professionals will endorse Gaviscon. nine out of ten healthcare professionals will endorse gaviscon And alginate, which is part of our chemistry, is captured as part of the national health guidelines as the appropriate reflux management solution for reflux sufferers. and alginate which is part of our chemistry is captured as part of the national health guidelines as the appropriate reflux management solution for reflux sufferers This is the big opportunity we're going. this is the big opportunity we're going I mean, we're on it and we're after it. i mean we're on it and we're after it This is the big one. this is the big one And of course, we activate this technology with our consumers. and of course we activate this technology with our consumers The challenge around our consumers was the fact that the consumers weren't able to identify symptoms. the challenge around our consumers was the fact that the consumers weren't able to identify symptoms You sometimes don't know what that symptom is about. you sometimes don't know what that symptom is about They haven't been able to identify it as heartburn. they haven't been able to identify it as heartburn So we created Seven Symptoms, One Solution. so we created seven symptoms one solution Seven Symptoms is one of the most successful campaigns we have in our portfolio. seven symptoms is one of the most successful campaigns we have in our portfolio We scaled it around the world. we scaled it around the world The reason why we have a few colors on the chart is because as we navigated the regulatory landscape, we had to, with R&D and with our regulatory team, had to find the right mix of what benefits, what country, and how we fit to that regulatory environment. It came to life as six, seven, five, depending on the country. However, what stayed consistent is the insight and the execution. The reason why we have a few colors on the chart is because as we navigated the regulatory landscape, we had to, with R&D and with our regulatory team, had to find the right mix of what benefits, what country, and how we fit to that regulatory environment. the reason why we have a few colors on the chart is because as we navigated the regulatory landscape we had to with r&d and with our regulatory team had to find the right mix of what benefits what country and how we fit to that regulatory environment It came to life as six, seven, five, depending on the country. it came to life as six seven five depending on the country However, what stayed consistent is the insight and the execution. however what stayed consistent is the insight and the execution That's why it is very, very successful. A very clear, proven, tested, proven growth model with that Gaviscon was able to grow since 2019, double-digit 11% and going strong. Last but not least, I'm going to come back to upper respiratory, and my last brand is Strepsils. Another phenomenal brand. 65 years of heritage. It's in 140 countries around the world, a global footprint, both emerging markets as well as developed markets. That's why it is very, very successful. that's why it is very very successful A very clear, proven, tested, proven growth model with that Gaviscon was able to grow since 2019, double-digit 11% and going strong. a very clear proven tested proven growth model with that gaviscon was able to grow since 2019 double-digit 11% and going strong Last but not least, I'm going to come back to upper respiratory, and my last brand is Strepsils. last but not least i'm going to come back to upper respiratory and my last brand is strepsils Another phenomenal brand. 65 years of heritage. another phenomenal brand 65 years of heritage It's in 140 countries around the world, a global footprint, both emerging markets as well as developed markets. it's in 140 countries around the world a global footprint both emerging markets as well as developed markets Number one globally recommended medicine, OTC for sore throat. Now, what is the issue with sore throat? It's very common. Everyone has it. In the last 12 months, seven out of 10 people, but I am sure in this room, everybody experienced sore throat. That's an opportunity, obviously, for us to strike because not everyone is using medicated solutions. So that is the opportunity. And for that, we have a range that addresses all sorts of sore throats, from mild all the way to severe. Number one globally recommended medicine, OTC for sore throat. number one globally recommended medicine otc for sore throat Now, what is the issue with sore throat? now what is the issue with sore throat It's very common. it's very common Everyone has it. everyone has it In the last 12 months, seven out of 10 people, but I am sure in this room, everybody experienced sore throat. in the last 12 months seven out of 10 people but i am sure in this room everybody experienced sore throat That's an opportunity, obviously, for us to strike because not everyone is using medicated solutions. that's an opportunity obviously for us to strike because not everyone is using medicated solutions So that is the opportunity. so that is the opportunity And for that, we have a range that addresses all sorts of sore throats, from mild all the way to severe. and for that we have a range that addresses all sorts of sore throats from mild all the way to severe We do soothe the pain, block the pain, treat the pain. Where this gets really, really interesting is what we do with what we execute with healthcare professionals. Sore throat is also an area where healthcare professionals prescribe antibiotics too often. Ironically, nine out of 10 sore throats are viral. They've got nothing to do with bacteria. We do soothe the pain, block the pain, treat the pain. we do soothe the pain block the pain treat the pain Where this gets really, really interesting is what we do with what we execute with healthcare professionals. where this gets really really interesting is what we do with what we execute with healthcare professionals Sore throat is also an area where healthcare professionals prescribe antibiotics too often. sore throat is also an area where healthcare professionals prescribe antibiotics too often Ironically, nine out of 10 sore throats are viral. ironically nine out of 10 sore throats are viral They've got nothing to do with bacteria. they've got nothing to do with bacteria I am sure you're familiar with this stat, that the antibiotics resistance is indeed number three killer globally. If you put that together, what we are doing is educating healthcare professionals to use the right treatment for the right occasion. In this case, medicated sore throat, OTC, Strepsils, the gold standard in addressing the symptom. That is the big opportunity we're going after because with that, we will establish as Strepsils further, but also do good by tackling the misuse of antibiotics. It's absolutely crucial and it's a massive opportunity. Strepsils, similarly, since 2019, grew 10%. Yes, of course, it's a seasonal brand. Yes, of course, you're going to see a bit of an up and down, but when you look at long term, you see a double-digit growth and going strong. I am sure you're familiar with this stat, that the antibiotics resistance is indeed number three killer globally. i am sure you're familiar with this stat that the antibiotics resistance is indeed number three killer globally If you put that together, what we are doing is educating healthcare professionals to use the right treatment for the right occasion. if you put that together what we are doing is educating healthcare professionals to use the right treatment for the right occasion In this case, medicated sore throat, OTC, Strepsils, the gold standard in addressing the symptom. in this case medicated sore throat otc strepsils the gold standard in addressing the symptom That is the big opportunity we're going after because with that, we will establish as Strepsils further, but also do good by tackling the misuse of antibiotics. that is the big opportunity we're going after because with that we will establish as strepsils further but also do good by tackling the misuse of antibiotics It's absolutely crucial and it's a massive opportunity. it's absolutely crucial and it's a massive opportunity Strepsils, similarly, since 2019, grew 10%. strepsils similarly since 2019 grew 10% Yes, of course, it's a seasonal brand. yes of course it's a seasonal brand Yes, of course, you're going to see a bit of an up and down, but when you look at long term, you see a double-digit growth and going strong. yes of course you're going to see a bit of an up and down but when you look at long term you see a double-digit growth and going strong So, in summary, and key takeaways, you can look at the key takeaways, but what I wanted to leave you with is what I want you to remember from me is Self-Care is big and it's expanding. I believe. I'm convinced that I have the best Self-Care portfolio in this industry. And I'm very lucky. We understand the consumer. We understand the science. We know how it grows. And we've proven it over and over and over again. My opinion, it's definitely a business to own. Thank you. So, in summary, and key takeaways, you can look at the key takeaways, but what I wanted to leave you with is what I want you to remember from me is Self-Care is big and it's expanding. so in summary and key takeaways you can look at the key takeaways but what i wanted to leave you with is what i want you to remember from me is self-care is big and it's expanding I believe. i believe I'm convinced that I have the best Self-Care portfolio in this industry. i'm convinced that i have the best self-care portfolio in this industry And I'm very lucky. and i'm very lucky We understand the consumer. we understand the consumer We understand the science. we understand the science We know how it grows. we know how it grows And we've proven it over and over and over again. and we've proven it over and over and over again My opinion, it's definitely a business to own. my opinion it's definitely a business to own Thank you. thank you

Speaker 4: Let's move on to Household Care. This is another category that's near and dear to my heart. I actually started my career in CPG in automatic dishwashing. Unfortunately, I didn't start on my favorite brand, which is now Finish, but I did start in that category, so it brings me back to that. These are both fantastic businesses that we have. Let's move on to Household Care. let's move on to household care This is another category that's near and dear to my heart. this is another category that's near and dear to my heart I actually started my career in CPG in automatic dishwashing. i actually started my career in cpg in automatic dishwashing Unfortunately, I didn't start on my favorite brand, which is now Finish, but I did start in that category, so it brings me back to that. unfortunately i didn't start on my favorite brand which is now finish but i did start in that category so it brings me back to that These are both fantastic businesses that we have. these are both fantastic businesses that we have I talked to you earlier about the category opportunity on Finish and the amount of dishwasher penetration we see globally that continues to grow. Gonzalo is going to go even deeper into that. We also have Vanish, which is an amazing solution and probably one of my favorite brands. I was telling a story yesterday to the team. I had come back home after a day on Friday. I talked to you earlier about the category opportunity on Finish and the amount of dishwasher penetration we see globally that continues to grow. i talked to you earlier about the category opportunity on finish and the amount of dishwasher penetration we see globally that continues to grow Gonzalo is going to go even deeper into that. gonzalo is going to go even deeper into that We also have Vanish, which is an amazing solution and probably one of my favorite brands. we also have vanish which is an amazing solution and probably one of my favorite brands I was telling a story yesterday to the team. i was telling a story yesterday to the team I had come back home after a day on Friday. i had come back home after a day on friday My wife had shown me a shirt with a whole bunch of stains from the day that looked like it was literally stains from the year on my eight-year-old daughter's shirt from a whole year at school. She's like, "Look, I think we're going to have to get rid of this shirt and get a new shirt because I don't think this is coming out." I'm like, "No, no, no. We've got Vanish. We'll give this a try. My wife had shown me a shirt with a whole bunch of stains from the day that looked like it was literally stains from the year on my eight-year-old daughter's shirt from a whole year at school. my wife had shown me a shirt with a whole bunch of stains from the day that looked like it was literally stains from the year on my eight-year-old daughter's shirt from a whole year at school She's like, "Look, I think we're going to have to get rid of this shirt and get a new shirt because I don't think this is coming out." I'm like, "No, no, no. she's like "look i think we're going to have to get rid of this shirt and get a new shirt because i don't think this is coming out." i'm like "no no no We've got Vanish. we've got vanish We'll give this a try. we'll give this a try I'll show you how it'll work." Stuck it in the Vanish. It ended up working. Threw it in the dishwasher and unbelievably came clean. My wife was totally dumbfounded. I was, of course, very confident knowing the science behind it, but I did have my fingers crossed behind me to hope that would work because I almost didn't think it would come out with the mess on there. So two fantastic brands in amazing categories with lots of potential for growth. So let me invite Gonzalo up to stage to talk to you guys through some of the details about the $2 billion category we have. Gonzalo. I'll show you how it'll work." Stuck it in the Vanish. i'll show you how it'll work." stuck it in the vanish It ended up working. it ended up working Threw it in the dishwasher and unbelievably came clean. threw it in the dishwasher and unbelievably came clean My wife was totally dumbfounded. my wife was totally dumbfounded I was, of course, very confident knowing the science behind it, but I did have my fingers crossed behind me to hope that would work because I almost didn't think it would come out with the mess on there. i was of course very confident knowing the science behind it but i did have my fingers crossed behind me to hope that would work because i almost didn't think it would come out with the mess on there So two fantastic brands in amazing categories with lots of potential for growth. so two fantastic brands in amazing categories with lots of potential for growth So let me invite Gonzalo up to stage to talk to you guys through some of the details about the $2 billion category we have. so let me invite gonzalo up to stage to talk to you guys through some of the details about the $2 billion category we have Gonzalo. gonzalo

Speaker 10: Good afternoon. My name is Gonzalo, originally from Argentina, but moving my family around the world for the last 20 years. 24 years in this industry, the last seven with Reckitt. My job in the next 15 minutes or less, it's going to be to make you as excited as I am about removing stains. Stains from your dishes, stains from your clothes. In fact, doing the dishes or doing the laundry rank among the top three most hated Household chores. So it's only natural that consumers react positively when we give them solutions that can alleviate these tasks. Good afternoon. good afternoon My name is Gonzalo, originally from Argentina, but moving my family around the world for the last 20 years. 24 years in this industry, the last seven with Reckitt. my name is gonzalo originally from argentina but moving my family around the world for the last 20 years 24 years in this industry the last seven with reckitt My job in the next 15 minutes or less, it's going to be to make you as excited as I am about removing stains. my job in the next 15 minutes or less it's going to be to make you as excited as i am about removing stains Stains from your dishes, stains from your clothes. stains from your dishes stains from your clothes In fact, doing the dishes or doing the laundry rank among the top three most hated Household chores. in fact doing the dishes or doing the laundry rank among the top three most hated household chores So it's only natural that consumers react positively when we give them solutions that can alleviate these tasks. so it's only natural that consumers react positively when we give them solutions that can alleviate these tasks I'm also going to share with you the algorithm that we have crafted that helps us grow our brands and grow the categories and how this algorithm has been tricked to work in developed markets, but also in emerging ones. Let's jump into the algorithm first. Our brands, leading in each of the categories in which we participate, are the drivers to create Household penetration. In many markets, we're the only advertiser in the category. I'm also going to share with you the algorithm that we have crafted that helps us grow our brands and grow the categories and how this algorithm has been tricked to work in developed markets, but also in emerging ones. i'm also going to share with you the algorithm that we have crafted that helps us grow our brands and grow the categories and how this algorithm has been tricked to work in developed markets but also in emerging ones Let's jump into the algorithm first. let's jump into the algorithm first Our brands, leading in each of the categories in which we participate, are the drivers to create Household penetration. our brands leading in each of the categories in which we participate are the drivers to create household penetration In many markets, we're the only advertiser in the category. in many markets we're the only advertiser in the category In most markets, we are the number one advertiser in the category. We are in a problem-solution category. Pankaj talked a lot about trust. You actually need to trust a brand if you're talking about germ kill. But here, faith does not play a role. Either I remove the stain or I don't. In most markets, we are the number one advertiser in the category. in most markets we are the number one advertiser in the category We are in a problem-solution category. we are in a problem-solution category Pankaj talked a lot about trust. pankaj talked a lot about trust You actually need to trust a brand if you're talking about germ kill. you actually need to trust a brand if you're talking about germ kill But here, faith does not play a role. but here faith does not play a role Either I remove the stain or I don't. either i remove the stain or i don't So we focus our consumer obsession into trying to understand what are the pain points that still exist in the category today, which in turn give birth to a superior portfolio, and not superior because I say so, not superior because legal allows me to say so, but superior because consumers, when they experience at home, they rate it like that. At the end of the day, and probably like every category, it only comes to life, this algorithm, if the markets know what to do and know how to do it with impeccable execution. So we focus our consumer obsession into trying to understand what are the pain points that still exist in the category today, which in turn give birth to a superior portfolio, and not superior because I say so, not superior because legal allows me to say so, but superior because consumers, when they experience at home, they rate it like that. so we focus our consumer obsession into trying to understand what are the pain points that still exist in the category today which in turn give birth to a superior portfolio and not superior because i say so not superior because legal allows me to say so but superior because consumers when they experience at home they rate it like that At the end of the day, and probably like every category, it only comes to life, this algorithm, if the markets know what to do and know how to do it with impeccable execution. at the end of the day and probably like every category it only comes to life this algorithm if the markets know what to do and know how to do it with impeccable execution Let's bring this algorithm to life, starting with Finish. 14% of the world owns a dishwasher. Those Households are mostly in Europe, Australia, New Zealand, and North America. If I told you that in 2024, we sold more Finish to 27 million Australians than to 4.8 billion Asians, you understand how big and juicy the opportunity is that we have in our hands. And this is not just about emerging markets. If you think about this beautiful country, 45% of the Households own a dishwasher. Let's take Spain; we go to Turkey. Close to 90% of the Households there own a dishwasher. Poland, 50%. Romania, 20%. So yes, massive opportunities in emerging markets, but also sizable opportunities in developed markets as well. Let's bring this algorithm to life, starting with Finish. 14% of the world owns a dishwasher. let's bring this algorithm to life starting with finish 14% of the world owns a dishwasher Those Households are mostly in Europe, Australia, New Zealand, and North America. those households are mostly in europe australia new zealand and north america If I told you that in 2024, we sold more Finish to 27 million Australians than to 4.8 billion Asians, you understand how big and juicy the opportunity is that we have in our hands. if i told you that in 2024 we sold more finish to 27 million australians than to 4.8 billion asians you understand how big and juicy the opportunity is that we have in our hands And this is not just about emerging markets. and this is not just about emerging markets If you think about this beautiful country, 45% of the Households own a dishwasher. if you think about this beautiful country 45% of the households own a dishwasher Let's take Spain; we go to Turkey. let's take spain we go to turkey Close to 90% of the Households there own a dishwasher. close to 90% of the households there own a dishwasher Poland, 50%. poland 50% Romania, 20%. romania 20% So yes, massive opportunities in emerging markets, but also sizable opportunities in developed markets as well. so yes massive opportunities in emerging markets but also sizable opportunities in developed markets as well And that's why and where the job that we do together with our partners, being Argentine, it takes two to tango, we create the categories together. Now, I was telling you we are a problem-solution category. What are the pain points that still exist in this category? 41% of the consumers, and if you were paying attention to the AI that Ryan was showing, the stats were there, actually. 41% of the consumers complain about residues at the end of the cycle. Spots, streaks. And that's why and where the job that we do together with our partners, being Argentine, it takes two to tango, we create the categories together. and that's why and where the job that we do together with our partners being argentine it takes two to tango we create the categories together Now, I was telling you we are a problem-solution category. now i was telling you we are a problem-solution category What are the pain points that still exist in this category? 41% of the consumers, and if you were paying attention to the AI that Ryan was showing, the stats were there, actually. 41% of the consumers complain about residues at the end of the cycle. what are the pain points that still exist in this category 41% of the consumers and if you were paying attention to the ai that ryan was showing the stats were there actually 41% of the consumers complain about residues at the end of the cycle Spots, streaks. spots streaks I'm sure you experience in your wine glasses this white filming that is nasty. 40%, 39% of the consumers complain about wetness when the cycle ends. If you have kids at home and you're using these plastic containers, you would experience that. Big issue in North America, for instance. So it's as a result of these problems that the category has, actually, there are inefficiencies. I'm sure you experience in your wine glasses this white filming that is nasty. 40%, 39% of the consumers complain about wetness when the cycle ends. i'm sure you experience in your wine glasses this white filming that is nasty 40% 39% of the consumers complain about wetness when the cycle ends If you have kids at home and you're using these plastic containers, you would experience that. if you have kids at home and you're using these plastic containers you would experience that Big issue in North America, for instance. big issue in north america for instance So it's as a result of these problems that the category has, actually, there are inefficiencies. so it's as a result of these problems that the category has actually there are inefficiencies 60% of the consumers pre-rinse some or many dishes before they go into the machine. I mean, we don't pre-shower before we shower, yet we're doing this with our dishes, and all this obsession comes to life, as I was telling you before, in a superior portfolio. A superior portfolio, not again because we say so, but because consumers see it in front of their eyes that they do their job better, and this allows us to price for it. Our base tier at Index 100, all the way up to Index 160. Now, consumer obsession in emerging markets, it's not about launching them a new detergent. I mean, they don't even have a dishwasher. It's about making consumers aware that there is a dishwasher. In India, only one in four know that there is a machine that can do the dishes for themselves, but being aware is not enough. 60% of the consumers pre-rinse some or many dishes before they go into the machine. 60% of the consumers pre-rinse some or many dishes before they go into the machine I mean, we don't pre-shower before we shower, yet we're doing this with our dishes, and all this obsession comes to life, as I was telling you before, in a superior portfolio. i mean we don't pre-shower before we shower yet we're doing this with our dishes and all this obsession comes to life as i was telling you before in a superior portfolio A superior portfolio, not again because we say so, but because consumers see it in front of their eyes that they do their job better, and this allows us to price for it. a superior portfolio not again because we say so but because consumers see it in front of their eyes that they do their job better and this allows us to price for it Our base tier at Index 100, all the way up to Index 160. our base tier at index 100 all the way up to index 160 Now, consumer obsession in emerging markets, it's not about launching them a new detergent. now consumer obsession in emerging markets it's not about launching them a new detergent I mean, they don't even have a dishwasher. i mean they don't even have a dishwasher It's about making consumers aware that there is a dishwasher. it's about making consumers aware that there is a dishwasher In India, only one in four know that there is a machine that can do the dishes for themselves, but being aware is not enough. in india only one in four know that there is a machine that can do the dishes for themselves but being aware is not enough We need to take them from being aware to actually consider buying a machine and actually wanting and buying a machine, and for this, it's that we work with the partners, we understand the drivers, we understand the barriers, and we want to drive those drivers and tackle those barriers so that ultimately consumers buy a machine. Better than hearing it from me, let me show you an execution that is currently running in Vietnam with one of our partners. We need to take them from being aware to actually consider buying a machine and actually wanting and buying a machine, and for this, it's that we work with the partners, we understand the drivers, we understand the barriers, and we want to drive those drivers and tackle those barriers so that ultimately consumers buy a machine. we need to take them from being aware to actually consider buying a machine and actually wanting and buying a machine and for this it's that we work with the partners we understand the drivers we understand the barriers and we want to drive those drivers and tackle those barriers so that ultimately consumers buy a machine Better than hearing it from me, let me show you an execution that is currently running in Vietnam with one of our partners. better than hearing it from me let me show you an execution that is currently running in vietnam with one of our partners Cả nhà ơi, mình ăn cháo Việt thôi! Còn nhiều bát đĩa bẩn quá, để mình phụ cậu rửa đã. Đừng lo, mình đã có chuyên gia giúp rồi. Không phải tôi đâu. Máy rửa bát Bosch và viên rửa bát Finish giúp làm sạch sâu các vết dầu mỡ cứng đầu và loại bỏ 99.99% vi khuẩn và virus, tiết kiệm tới 1.5 giờ. Sống thảnh thơi mỗi ngày. Anh ơi, em cũng muốn có một chuyên gia. Cả nhà ơi, mình ăn cháo Việt thôi! cả nhà ơi mình ăn cháo việt thôi Còn nhiều bát đĩa bẩn quá, để mình phụ cậu rửa đã. còn nhiều bát đĩa bẩn quá để mình phụ cậu rửa đã Đừng lo, mình đã có chuyên gia giúp rồi. đừng lo mình đã có chuyên gia giúp rồi Không phải tôi đâu. không phải tôi đâu Máy rửa bát Bosch và viên rửa bát Finish giúp làm sạch sâu các vết dầu mỡ cứng đầu và loại bỏ 99.99% vi khuẩn và virus, tiết kiệm tới 1.5 giờ. máy rửa bát bosch và viên rửa bát finish giúp làm sạch sâu các vết dầu mỡ cứng đầu và loại bỏ 99.99% vi khuẩn và virus tiết kiệm tới 1.5 giờ Sống thảnh thơi mỗi ngày. sống thảnh thơi mỗi ngày Anh ơi, em cũng muốn có một chuyên gia. anh ơi em cũng muốn có một chuyên gia You see, it's not about Finish being better than brand X. It's about the system being better than washing by hand. And when we execute this with excellence, it works. This brand has been growing over the last five years at 9% CAGR. And I want to highlight something. You see our product innovation launches happening in the last five years. We completed our portfolio only in the last five years. This means that mix has been a big driver of our growth in this category in the years behind. And if I compare my distribution of doses versus my key competitor, despite having an Index price of 100 tier per tier, my average price per dose is still up to 20% cheaper than theirs. You see, it's not about Finish being better than brand X. you see it's not about finish being better than brand x It's about the system being better than washing by hand. it's about the system being better than washing by hand And when we execute this with excellence, it works. and when we execute this with excellence it works This brand has been growing over the last five years at 9% CAGR. this brand has been growing over the last five years at 9% cagr And I want to highlight something. and i want to highlight something You see our product innovation launches happening in the last five years. you see our product innovation launches happening in the last five years We completed our portfolio only in the last five years. we completed our portfolio only in the last five years This means that mix has been a big driver of our growth in this category in the years behind. this means that mix has been a big driver of our growth in this category in the years behind And if I compare my distribution of doses versus my key competitor, despite having an Index price of 100 tier per tier, my average price per dose is still up to 20% cheaper than theirs. and if i compare my distribution of doses versus my key competitor despite having an index price of 100 tier per tier my average price per dose is still up to 20% cheaper than theirs What this means is that the mix opportunity also is present and will be one of the levers of growth for this brand in the years to come. Now, let me move to Vanish, and you're going to see many, many similarities. It all starts with Household penetration. Only one in five Households in the world uses a stain remover. Hopefully, you are one of those, and of those that are using a stain remover, you're using it only in one out of five loads. Relevance in the dishwasher, you just saw it. It's saying, why is it better than washing by hand? Relevance in this category is about showing in front of your eyes that your detergent alone is not enough. What are the pain points that exist in this category? Again, very many similarities. What this means is that the mix opportunity also is present and will be one of the levers of growth for this brand in the years to come. what this means is that the mix opportunity also is present and will be one of the levers of growth for this brand in the years to come Now, let me move to Vanish, and you're going to see many, many similarities. now let me move to vanish and you're going to see many many similarities It all starts with Household penetration. it all starts with household penetration Only one in five Households in the world uses a stain remover. only one in five households in the world uses a stain remover Hopefully, you are one of those, and of those that are using a stain remover, you're using it only in one out of five loads. hopefully you are one of those and of those that are using a stain remover you're using it only in one out of five loads Relevance in the dishwasher, you just saw it. relevance in the dishwasher you just saw it It's saying, why is it better than washing by hand? it's saying why is it better than washing by hand Relevance in this category is about showing in front of your eyes that your detergent alone is not enough. relevance in this category is about showing in front of your eyes that your detergent alone is not enough What are the pain points that exist in this category? what are the pain points that exist in this category Again, very many similarities. again very many similarities 40% of the consumers do some sort of pre-treating to the garments before they go inside the machine. Soaking, scrubbing, spot treating. Vanish's promise is that you will get better stain removal without the need of pre-treat just by adding one scoop together with your detergents. There's also the opportunity of whites. We know there's a consumer habit in which consumers separate white garments from colored garments. And the job to be done in whites, it's slightly different than in colored clothes. 40% of the consumers do some sort of pre-treating to the garments before they go inside the machine. 40% of the consumers do some sort of pre-treating to the garments before they go inside the machine Soaking, scrubbing, spot treating. soaking scrubbing spot treating Vanish's promise is that you will get better stain removal without the need of pre-treat just by adding one scoop together with your detergents. vanish's promise is that you will get better stain removal without the need of pre-treat just by adding one scoop together with your detergents There's also the opportunity of whites. there's also the opportunity of whites We know there's a consumer habit in which consumers separate white garments from colored garments. we know there's a consumer habit in which consumers separate white garments from colored garments And the job to be done in whites, it's slightly different than in colored clothes. and the job to be done in whites it's slightly different than in colored clothes Yes, you might want to remove the stain you have in your white shirt, but we want our whites to look like they were when we just bought our garments. And we know that over time, they become grayish and yellowish. My personal favorite, quick wash. The whole machine industry, and you know this has to do with the energy grading, it's moving to quick wash. Yes, you might want to remove the stain you have in your white shirt, but we want our whites to look like they were when we just bought our garments. yes you might want to remove the stain you have in your white shirt but we want our whites to look like they were when we just bought our garments And we know that over time, they become grayish and yellowish. and we know that over time they become grayish and yellowish My personal favorite, quick wash. my personal favorite quick wash The whole machine industry, and you know this has to do with the energy grading, it's moving to quick wash. the whole machine industry and you know this has to do with the energy grading it's moving to quick wash The laundry detergent industry, it's also driving this one. As a result of this, quick wash is the second most used cycle in Europe, also in Latin America. And what about quick wash? In a 30-minute cycle, the actual washing time ranges between seven to 14 minutes. And there is a super quick wash of 15 minutes. Maybe your machine has it. The actual washing time in 15 minutes ranges from four to seven minutes. So the ability of the detergent to remove stains in such short time, it's less. And that's why the relevance of a stain removal becomes much more. And that's why we're driving that. The laundry detergent industry, it's also driving this one. the laundry detergent industry it's also driving this one As a result of this, quick wash is the second most used cycle in Europe, also in Latin America. as a result of this quick wash is the second most used cycle in europe also in latin america And what about quick wash? and what about quick wash In a 30-minute cycle, the actual washing time ranges between seven to 14 minutes. in a 30-minute cycle the actual washing time ranges between seven to 14 minutes And there is a super quick wash of 15 minutes. and there is a super quick wash of 15 minutes Maybe your machine has it. maybe your machine has it The actual washing time in 15 minutes ranges from four to seven minutes. the actual washing time in 15 minutes ranges from four to seven minutes So the ability of the detergent to remove stains in such short time, it's less. so the ability of the detergent to remove stains in such short time it's less And that's why the relevance of a stain removal becomes much more. and that's why the relevance of a stain removal becomes much more And that's why we're driving that. and that's why we're driving that And we're able, again, to deliver based on science, based on patents, deliver the performance even in quick wash. The range that we offer has the versatility, but the best offering is precisely that, one scoop together with our detergents without the need of pre-treat. Again, better than hearing my accent, let me show you. Now from South Africa. And we're able, again, to deliver based on science, based on patents, deliver the performance even in quick wash. and we're able again to deliver based on science based on patents deliver the performance even in quick wash The range that we offer has the versatility, but the best offering is precisely that, one scoop together with our detergents without the need of pre-treat. the range that we offer has the versatility but the best offering is precisely that one scoop together with our detergents without the need of pre-treat Again, better than hearing my accent, let me show you. again better than hearing my accent let me show you Now from South Africa. now from south africa Let's test Vanish's new and improved formula against the toughest hard-to-remove stains. You guys are so amazing. This is very dirty. We'll clean them. But first. More stains. What? Yeah. What? Have some stains? Thank you. I'll collect all the stains. More stains, please. Washing powder alone won't remove all these stains. Think Vanish can handle the challenge? But Mom, I'm always soaked at first, ma'am. No need to soak or scrub. Vanish's new improved formula removes the toughest stains, even in a 30-minute quick machine cycle. For the perfect wash, try the Vanish challenge. Sure. Trust Vanish to get stains. Let's test Vanish's new and improved formula against the toughest hard-to-remove stains. let's test vanish's new and improved formula against the toughest hard-to-remove stains You guys are so amazing. you guys are so amazing This is very dirty. this is very dirty We'll clean them. we'll clean them But first. but first More stains. more stains What? what Yeah. yeah What? what Have some stains? have some stains Thank you. thank you I'll collect all the stains. i'll collect all the stains More stains, please. more stains please Washing powder alone won't remove all these stains. washing powder alone won't remove all these stains Think Vanish can handle the challenge? think vanish can handle the challenge But Mom, I'm always soaked at first, ma'am. but mom i'm always soaked at first ma'am No need to soak or scrub. no need to soak or scrub Vanish's new improved formula removes the toughest stains, even in a 30-minute quick machine cycle. vanish's new improved formula removes the toughest stains even in a 30-minute quick machine cycle For the perfect wash, try the Vanish challenge. for the perfect wash try the vanish challenge Sure. sure Trust Vanish to get stains. trust vanish to get stains Better stain removal than detergent alone, even in quick, without the need of pre-treat. And again, it's all good and nice, but it only comes to life when we execute with excellence. And when we do so, the brand reacts too. Growing at 8% over the last five years, the dip that you see in 2020 is when most of us were wearing the same shirt three days in a row. Our kids were not going to school. But as the world regained some sort of normalcy, the category reacted. I'm coming to an end. If you're going to remember three things from what you heard today in Household, the first one is an amazing runway for growth in terms of penetration. 14% of Households only owning a dishwasher. Just remember, Australia is bigger than Asia. Better stain removal than detergent alone, even in quick, without the need of pre-treat. better stain removal than detergent alone even in quick without the need of pre-treat And again, it's all good and nice, but it only comes to life when we execute with excellence. and again it's all good and nice but it only comes to life when we execute with excellence And when we do so, the brand reacts too. and when we do so the brand reacts too Growing at 8% over the last five years, the dip that you see in 2020 is when most of us were wearing the same shirt three days in a row. growing at 8% over the last five years the dip that you see in 2020 is when most of us were wearing the same shirt three days in a row Our kids were not going to school. our kids were not going to school But as the world regained some sort of normalcy, the category reacted. but as the world regained some sort of normalcy the category reacted I'm coming to an end. i'm coming to an end If you're going to remember three things from what you heard today in Household, the first one is an amazing runway for growth in terms of penetration. 14% of Households only owning a dishwasher. if you're going to remember three things from what you heard today in household the first one is an amazing runway for growth in terms of penetration 14% of households only owning a dishwasher Just remember, Australia is bigger than Asia. just remember australia is bigger than asia Second, we have a huge runway for growth as well in terms of driving price per dose. We completed our portfolio only lately. So it has been a driver of our growth in the past, but it will continue to be a driver of growth in the years to come. And last, frequency of use of our products. You might be buying into a stain removal category, but consumers today are only using it in one of five loads. Hence whites, hence quick. Thank you. Second, we have a huge runway for growth as well in terms of driving price per dose. second we have a huge runway for growth as well in terms of driving price per dose We completed our portfolio only lately. we completed our portfolio only lately So it has been a driver of our growth in the past, but it will continue to be a driver of growth in the years to come. so it has been a driver of our growth in the past but it will continue to be a driver of growth in the years to come And last, frequency of use of our products. and last frequency of use of our products You might be buying into a stain removal category, but consumers today are only using it in one of five loads. you might be buying into a stain removal category but consumers today are only using it in one of five loads Hence whites, hence quick. hence whites hence quick Thank you. thank you

Speaker 4: And last but not least, we're going to step into our Intimate Wellness category. And Charlotte's going to come up and talk to you about a couple of our fantastic brands within the category. This is a very large category, growing at about 5% over the last five years, but with lots of opportunity for growth as we look at it. About 70% of the global population is sexually active, and about 66% of females want to remove body hair on a regular basis. And last but not least, we're going to step into our Intimate Wellness category. and last but not least we're going to step into our intimate wellness category And Charlotte's going to come up and talk to you about a couple of our fantastic brands within the category. and charlotte's going to come up and talk to you about a couple of our fantastic brands within the category This is a very large category, growing at about 5% over the last five years, but with lots of opportunity for growth as we look at it. this is a very large category growing at about 5% over the last five years but with lots of opportunity for growth as we look at it About 70% of the global population is sexually active, and about 66% of females want to remove body hair on a regular basis. about 70% of the global population is sexually active and about 66% of females want to remove body hair on a regular basis This makes up about 1.4 billion of our total Core Reckitt portfolio, so about 15% of the portfolio. You can see the blend heavily on Durex, but Veet and some of our other local hero brands that are closely tied to both of those brands playing the balance of it. Our profile heavily developed in our emerging markets and in Europe. In North America, we are present on a smaller level, but we have two fantastic brands against Durex and Veet that I'll turn it over to Charlotte to tell you a little bit more about. This makes up about 1.4 billion of our total Core Reckitt portfolio, so about 15% of the portfolio. this makes up about 1.4 billion of our total core reckitt portfolio so about 15% of the portfolio You can see the blend heavily on Durex, but Veet and some of our other local hero brands that are closely tied to both of those brands playing the balance of it. you can see the blend heavily on durex but veet and some of our other local hero brands that are closely tied to both of those brands playing the balance of it Our profile heavily developed in our emerging markets and in Europe. our profile heavily developed in our emerging markets and in europe In North America, we are present on a smaller level, but we have two fantastic brands against Durex and Veet that I'll turn it over to Charlotte to tell you a little bit more about. in north america we are present on a smaller level but we have two fantastic brands against durex and veet that i'll turn it over to charlotte to tell you a little bit more about

Speaker 1: Thank you very much, Ryan, and good afternoon, everyone. It's a pleasure to be here with you this afternoon to talk about this amazing category. A little bit more about me before we go into the category. I've joined the company almost two decades ago, straight out of business school, and since then, I've held various roles in our regional or local organizations. I moved to the category growth organization about 18 months ago, and today, I have the privilege to lead this incredible business, which is Intimate Wellness. And what makes it incredible is that it goes beyond health and well-being. Thank you very much, Ryan, and good afternoon, everyone. thank you very much ryan and good afternoon everyone It's a pleasure to be here with you this afternoon to talk about this amazing category. it's a pleasure to be here with you this afternoon to talk about this amazing category A little bit more about me before we go into the category. a little bit more about me before we go into the category I've joined the company almost two decades ago, straight out of business school, and since then, I've held various roles in our regional or local organizations. i've joined the company almost two decades ago straight out of business school and since then i've held various roles in our regional or local organizations I moved to the category growth organization about 18 months ago, and today, I have the privilege to lead this incredible business, which is Intimate Wellness. i moved to the category growth organization about 18 months ago and today i have the privilege to lead this incredible business which is intimate wellness And what makes it incredible is that it goes beyond health and well-being. and what makes it incredible is that it goes beyond health and well-being Intimate Wellness unlocks happiness, whether it stems from the satisfaction of a fulfilling sex life or the confidence that you get from being free of unwanted body hair. This category has a deep impact on consumers' lives, so you've seen from Ryan, we operate in a large, fast-growing category with wide relevance. We have fantastic brands that touch millions of lives every day. Intimate Wellness unlocks happiness, whether it stems from the satisfaction of a fulfilling sex life or the confidence that you get from being free of unwanted body hair. intimate wellness unlocks happiness whether it stems from the satisfaction of a fulfilling sex life or the confidence that you get from being free of unwanted body hair This category has a deep impact on consumers' lives, so you've seen from Ryan, we operate in a large, fast-growing category with wide relevance. this category has a deep impact on consumers' lives so you've seen from ryan we operate in a large fast-growing category with wide relevance We have fantastic brands that touch millions of lives every day. we have fantastic brands that touch millions of lives every day What I'd love to do with you now is to explore the realm of possibilities that this category has to offer, because we are convinced that this category has a huge runway for growth. We might be the leaders in our respective categories, but we're only present in a small fraction of these occasions. Think about the opportunity here. Durex, a distant market leader worth GBP 1 billion of net revenue every year, is only present in 1% of sex occasions. Similarly, Veet, only 12% of the hair removal occasions. What I'd love to do with you now is to explore the realm of possibilities that this category has to offer, because we are convinced that this category has a huge runway for growth. what i'd love to do with you now is to explore the realm of possibilities that this category has to offer because we are convinced that this category has a huge runway for growth We might be the leaders in our respective categories, but we're only present in a small fraction of these occasions. we might be the leaders in our respective categories but we're only present in a small fraction of these occasions Think about the opportunity here. think about the opportunity here Durex, a distant market leader worth GBP 1 billion of net revenue every year, is only present in 1% of sex occasions. durex a distant market leader worth gbp 1 billion of net revenue every year is only present in 1% of sex occasions Similarly, Veet, only 12% of the hair removal occasions. similarly veet only 12% of the hair removal occasions So closing this occasion gap represents a huge opportunity for our business, and we have strong confidence in our ability to do so. That confidence, it comes from the strength of our brands. Our brands, yes, they're number one in the market from a value perspective, but most importantly, they're number one in the hearts and minds of our consumers. So closing this occasion gap represents a huge opportunity for our business, and we have strong confidence in our ability to do so. so closing this occasion gap represents a huge opportunity for our business and we have strong confidence in our ability to do so That confidence, it comes from the strength of our brands. that confidence it comes from the strength of our brands Our brands, yes, they're number one in the market from a value perspective, but most importantly, they're number one in the hearts and minds of our consumers. our brands yes they're number one in the market from a value perspective but most importantly they're number one in the hearts and minds of our consumers This strength, it offers us two things. The first one is the permission to challenge category norms, to change attitudes about this category, to drive access, because access is a key unlock for us to be in more user education. The second thing that comes from the strength of our brands is the credibility that we have to broaden their shoulders, to be present in more segments of the category, and to meet more needs and reach more consumers. This strength, it offers us two things. this strength it offers us two things The first one is the permission to challenge category norms, to change attitudes about this category, to drive access, because access is a key unlock for us to be in more user education. the first one is the permission to challenge category norms to change attitudes about this category to drive access because access is a key unlock for us to be in more user education The second thing that comes from the strength of our brands is the credibility that we have to broaden their shoulders, to be present in more segments of the category, and to meet more needs and reach more consumers. the second thing that comes from the strength of our brands is the credibility that we have to broaden their shoulders to be present in more segments of the category and to meet more needs and reach more consumers You see, we're very clear as to what needs to happen, closing the occasion gap. Why we're so confident that our brands are poised for success. Now let's look into the how. What is our strategy for growth? Here, we're leveraging the Reckitt playbook that Ryan has talked to you about earlier. We're using our iconic brands to normalize the category and step change the category penetration. You see, we're very clear as to what needs to happen, closing the occasion gap. you see we're very clear as to what needs to happen closing the occasion gap Why we're so confident that our brands are poised for success. why we're so confident that our brands are poised for success Now let's look into the how. now let's look into the how What is our strategy for growth? what is our strategy for growth Here, we're leveraging the Reckitt playbook that Ryan has talked to you about earlier. here we're leveraging the reckitt playbook that ryan has talked to you about earlier We're using our iconic brands to normalize the category and step change the category penetration. we're using our iconic brands to normalize the category and step change the category penetration We're so obsessed with consumers that we understand their needs so well that we take our portfolio into new places and spaces. We are unleashing the power of science and the investment that we have made in research and development to bring new products to the market, superior innovation that will enhance experiences and drive premiumization. And all of this is underpinned by executional excellence and how, in this category, digital and social are key enablers for us to execute with excellence in an omnichannel world. And again, let's have a look at this through the lens of some examples and how our Power Brands are bringing all of this in action. And I'll start with how we're normalizing and growing category penetration with Durex and the Lubricants category. We're so obsessed with consumers that we understand their needs so well that we take our portfolio into new places and spaces. we're so obsessed with consumers that we understand their needs so well that we take our portfolio into new places and spaces We are unleashing the power of science and the investment that we have made in research and development to bring new products to the market, superior innovation that will enhance experiences and drive premiumization. we are unleashing the power of science and the investment that we have made in research and development to bring new products to the market superior innovation that will enhance experiences and drive premiumization And all of this is underpinned by executional excellence and how, in this category, digital and social are key enablers for us to execute with excellence in an omnichannel world. and all of this is underpinned by executional excellence and how in this category digital and social are key enablers for us to execute with excellence in an omnichannel world And again, let's have a look at this through the lens of some examples and how our Power Brands are bringing all of this in action. and again let's have a look at this through the lens of some examples and how our power brands are bringing all of this in action And I'll start with how we're normalizing and growing category penetration with Durex and the Lubricants category. and i'll start with how we're normalizing and growing category penetration with durex and the lubricants category Now, lubes is a fantastic example of how Durex can be present in more sex occasions, because virtually any kind of sex occasion can be made better with lubes. Now, the problem today is that consumers have many hesitations, many misconceptions about this category. That's why the penetration has been relatively low, around 1 in 5% of people. Now, lubes is a fantastic example of how Durex can be present in more sex occasions, because virtually any kind of sex occasion can be made better with lubes. now lubes is a fantastic example of how durex can be present in more sex occasions because virtually any kind of sex occasion can be made better with lubes Now, the problem today is that consumers have many hesitations, many misconceptions about this category. now the problem today is that consumers have many hesitations many misconceptions about this category That's why the penetration has been relatively low, around 1 in 5% of people. that's why the penetration has been relatively low around 1 in 5% of people But lubes is not just for people with a dryness problem. lubes are so much more. They're an experience enhancer. Don't just take my word for it. You can see it here. Nine out of ten of people using lubes will tell you sex does feel better with lubes. And if that was not enough, we recently invested in a first of its kind, award-winning clinical that has been able to demonstrate improvements in areas like desire, arousal, or even climax with the use of lubricants. But lubes is not just for people with a dryness problem. lubes are so much more. but lubes is not just for people with a dryness problem lubes are so much more They're an experience enhancer. they're an experience enhancer Don't just take my word for it. don't just take my word for it You can see it here. you can see it here Nine out of ten of people using lubes will tell you sex does feel better with lubes. nine out of ten of people using lubes will tell you sex does feel better with lubes And if that was not enough, we recently invested in a first of its kind, award-winning clinical that has been able to demonstrate improvements in areas like desire, arousal, or even climax with the use of lubricants. and if that was not enough we recently invested in a first of its kind award-winning clinical that has been able to demonstrate improvements in areas like desire arousal or even climax with the use of lubricants Really, it's time to wake up our consumers to the many benefits of this category and to the many occasions that they could be relevant in. And the way we've done so is by putting together very disruptive communication campaigns in a way that only Durex can do, very playfully provocative, to really make sure that we drive disruption, that we drive category normalization, and we drive trial. Let's look at one of them. Really, it's time to wake up our consumers to the many benefits of this category and to the many occasions that they could be relevant in. really it's time to wake up our consumers to the many benefits of this category and to the many occasions that they could be relevant in And the way we've done so is by putting together very disruptive communication campaigns in a way that only Durex can do, very playfully provocative, to really make sure that we drive disruption, that we drive category normalization, and we drive trial. and the way we've done so is by putting together very disruptive communication campaigns in a way that only durex can do very playfully provocative to really make sure that we drive disruption that we drive category normalization and we drive trial Let's look at one of them. let's look at one of them Glide into a new experience with Durex lubes. Help sex feel better any way you use it. Try Durex lubes. Glide into a new experience with Durex lubes. glide into a new experience with durex lubes Help sex feel better any way you use it. help sex feel better any way you use it Try Durex lubes. try durex lubes You see here, long are the days when we portray lubes as a dryness reliever. And since we've changed that narrative, we've been experiencing significant success. If you look here behind me, the category penetration in the U.K. over the past six years has almost doubled. You see here, long are the days when we portray lubes as a dryness reliever. you see here long are the days when we portray lubes as a dryness reliever And since we've changed that narrative, we've been experiencing significant success. and since we've changed that narrative we've been experiencing significant success If you look here behind me, the category penetration in the U.K. over the past six years has almost doubled. if you look here behind me the category penetration in the u.k over the past six years has almost doubled That is on the back of our activation. That really shows you the power that our iconic brands that Reckitt owns can do to drive category penetration and drive growth. Now, the second example that I would love to share with you today is how we're enhancing experiences through our innovation. At Durex, sexual satisfaction is our North Star. It's with great pride that we came to understand that people who are using Durex are, on average, more satisfied with their sex lives than those who don't. Satisfaction is important because satisfied people love more sex. More sex means more occasions. More occasions means growth for us. That satisfaction is the result of the high quality of our products and the experiences that we bring. That is on the back of our activation. that is on the back of our activation That really shows you the power that our iconic brands that Reckitt owns can do to drive category penetration and drive growth. that really shows you the power that our iconic brands that reckitt owns can do to drive category penetration and drive growth Now, the second example that I would love to share with you today is how we're enhancing experiences through our innovation. now the second example that i would love to share with you today is how we're enhancing experiences through our innovation At Durex, sexual satisfaction is our North Star. at durex sexual satisfaction is our north star It's with great pride that we came to understand that people who are using Durex are, on average, more satisfied with their sex lives than those who don't. it's with great pride that we came to understand that people who are using durex are on average more satisfied with their sex lives than those who don't Satisfaction is important because satisfied people love more sex. satisfaction is important because satisfied people love more sex More sex means more occasions. more sex means more occasions More occasions means growth for us. more occasions means growth for us That satisfaction is the result of the high quality of our products and the experiences that we bring. that satisfaction is the result of the high quality of our products and the experiences that we bring For condoms, it's the result of years of investment into material science, polymer science, to really make sure that we can bring to the market our best products. Now, if you look at it and take an example of a market that is very competitive, where there is a high space of innovation, it's China. And in China, through our recent innovation, we've been able to regain innovation leadership. For condoms, it's the result of years of investment into material science, polymer science, to really make sure that we can bring to the market our best products. for condoms it's the result of years of investment into material science polymer science to really make sure that we can bring to the market our best products Now, if you look at it and take an example of a market that is very competitive, where there is a high space of innovation, it's China. now if you look at it and take an example of a market that is very competitive where there is a high space of innovation it's china And in China, through our recent innovation, we've been able to regain innovation leadership. and in china through our recent innovation we've been able to regain innovation leadership Back in 2020, we launched Durex 001, a polyurethane condom, the thinnest in the Durex family, specifically designed for those who want to feel close to nothing between them and their partner. In 2022, the launch of Fetherlite HA, with water-based lubricant with hyaluronic acid, specifically appealing to women. And more recently, it's our benzocaine condom, our performance-enhancing, this condom that helps men last longer, that has been gaining a lot of traction. Back in 2020, we launched Durex 001, a polyurethane condom, the thinnest in the Durex family, specifically designed for those who want to feel close to nothing between them and their partner. In 2022, the launch of Fetherlite HA, with water-based lubricant with hyaluronic acid, specifically appealing to women. back in 2020 we launched durex 001 a polyurethane condom the thinnest in the durex family specifically designed for those who want to feel close to nothing between them and their partner. in 2022 the launch of fetherlite ha with water-based lubricant with hyaluronic acid specifically appealing to women And more recently, it's our benzocaine condom, our performance-enhancing, this condom that helps men last longer, that has been gaining a lot of traction. and more recently it's our benzocaine condom our performance-enhancing this condom that helps men last longer that has been gaining a lot of traction And what's fantastic about all those innovations is that every time they've appealed to a new set of consumers, bringing us incremental revenue, which you can see here on the left-hand side. We've been enjoying fast growth in a very competitive market like China, and we're able to reach market leadership in key segments of the category. But this goes beyond China. We are scaling this business in other emerging markets. And what's fantastic about all those innovations is that every time they've appealed to a new set of consumers, bringing us incremental revenue, which you can see here on the left-hand side. and what's fantastic about all those innovations is that every time they've appealed to a new set of consumers bringing us incremental revenue which you can see here on the left-hand side We've been enjoying fast growth in a very competitive market like China, and we're able to reach market leadership in key segments of the category. we've been enjoying fast growth in a very competitive market like china and we're able to reach market leadership in key segments of the category But this goes beyond China. but this goes beyond china We are scaling this business in other emerging markets. we are scaling this business in other emerging markets You can see here in India, the same growth trajectory that we've been enjoying. It's not faster, and we're significantly gaining market share as well. So this strategy is working, and innovation is part of our DNA, and we never stop innovating. I know that you're aware that earlier this year, we've launched a new product in Europe called Durex Intensity. It is the first-ever male condom made out of a new revolutionary material, which is nitrile. You can see here in India, the same growth trajectory that we've been enjoying. you can see here in india the same growth trajectory that we've been enjoying It's not faster, and we're significantly gaining market share as well. it's not faster and we're significantly gaining market share as well So this strategy is working, and innovation is part of our DNA, and we never stop innovating. so this strategy is working and innovation is part of our dna and we never stop innovating I know that you're aware that earlier this year, we've launched a new product in Europe called Durex Intensity. i know that you're aware that earlier this year we've launched a new product in europe called durex intensity It is the first-ever male condom made out of a new revolutionary material, which is nitrile. it is the first-ever male condom made out of a new revolutionary material which is nitrile Now, it's also the result of years of research into how we can break down barriers to pleasure without compromise on protection. What consumers tell us is that the best sex comes from feeling truly connected. And that connection comes from the ability to feel each other's body heat. And this idea of body heat transfer was a massive unmet need in the category. And amongst many other attractive benefits that this product has to offer, body heat transfer is at the core of this new proposition. Now, I can't begin to tell you how excited we are to be pioneering the use of this new material in the condom category. Now, it's also the result of years of research into how we can break down barriers to pleasure without compromise on protection. now it's also the result of years of research into how we can break down barriers to pleasure without compromise on protection What consumers tell us is that the best sex comes from feeling truly connected. what consumers tell us is that the best sex comes from feeling truly connected And that connection comes from the ability to feel each other's body heat. and that connection comes from the ability to feel each other's body heat And this idea of body heat transfer was a massive unmet need in the category. and this idea of body heat transfer was a massive unmet need in the category And amongst many other attractive benefits that this product has to offer, body heat transfer is at the core of this new proposition. and amongst many other attractive benefits that this product has to offer body heat transfer is at the core of this new proposition Now, I can't begin to tell you how excited we are to be pioneering the use of this new material in the condom category. now i can't begin to tell you how excited we are to be pioneering the use of this new material in the condom category It's early days, but I wanted to share with you the fact that in some of our European markets, like France or Spain, the product is already in the top 10 best-selling condoms on Amazon and has proven to drive strong incrementality to our business. Now, another example on how we're executing the Reckitt playbook is through the lens of our other Powerbrand, Veet, the experts in hair removal. Now, what's unique about Veet, compared to other of its large competitors in the industry and in the category, is that we have a breadth and depth of portfolio. We play across many formats in the category, and that gives us this unique ability to be able to tailor our product proposition to different types of hairs, to different types of skins, or even different types of body parts. It's early days, but I wanted to share with you the fact that in some of our European markets, like France or Spain, the product is already in the top 10 best-selling condoms on Amazon and has proven to drive strong incrementality to our business. it's early days but i wanted to share with you the fact that in some of our european markets like france or spain the product is already in the top 10 best-selling condoms on amazon and has proven to drive strong incrementality to our business Now, another example on how we're executing the Reckitt playbook is through the lens of our other Power brand, Veet, the experts in hair removal. now another example on how we're executing the reckitt playbook is through the lens of our other power brand veet the experts in hair removal Now, what's unique about Veet, compared to other of its large competitors in the industry and in the category, is that we have a breadth and depth of portfolio. now what's unique about veet compared to other of its large competitors in the industry and in the category is that we have a breadth and depth of portfolio We play across many formats in the category, and that gives us this unique ability to be able to tailor our product proposition to different types of hairs, to different types of skins, or even different types of body parts. we play across many formats in the category and that gives us this unique ability to be able to tailor our product proposition to different types of hairs to different types of skins or even different types of body parts What we know is that that level of precision is highly valued by our consumers. So recently, we've massively expanded our body part-specific portfolio. Since we have widened access to it, we've received strong success. What you can see here is that this specifically tailored portfolio to body parts has been growing three times faster than the rest of our range and has contributed to 40% of our growth over the past five years. A recent example of this expansion behind body parts is the launch of our new bikini kit in China. Now, what we came to understand is that the category in China is actually growing really fast. That's on the back of this younger generation, which is more concerned about body hair and is starting their depilatory journey earlier than previous generations. What we know is that that level of precision is highly valued by our consumers. what we know is that that level of precision is highly valued by our consumers So recently, we've massively expanded our body part-specific portfolio. so recently we've massively expanded our body part-specific portfolio Since we have widened access to it, we've received strong success. since we have widened access to it we've received strong success What you can see here is that this specifically tailored portfolio to body parts has been growing three times faster than the rest of our range and has contributed to 40% of our growth over the past five years. what you can see here is that this specifically tailored portfolio to body parts has been growing three times faster than the rest of our range and has contributed to 40% of our growth over the past five years A recent example of this expansion behind body parts is the launch of our new bikini kit in China. a recent example of this expansion behind body parts is the launch of our new bikini kit in china Now, what we came to understand is that the category in China is actually growing really fast. now what we came to understand is that the category in china is actually growing really fast That's on the back of this younger generation, which is more concerned about body hair and is starting their depilatory journey earlier than previous generations. that's on the back of this younger generation which is more concerned about body hair and is starting their depilatory journey earlier than previous generations We needed to be able to access this younger generation, this digitally savvy generation. That's why we've executed a fully digital-centric launch, leveraging our immense capabilities that we have in China from a live streaming and social commerce perspective. This launch has been a strong success and a strong contribution to the growth that we've enjoyed so far this year on Veet. Now, what you've seen so far is how we're using the Reckitt playbook to nurture our existing power brands. We needed to be able to access this younger generation, this digitally savvy generation. we needed to be able to access this younger generation this digitally savvy generation That's why we've executed a fully digital-centric launch, leveraging our immense capabilities that we have in China from a live streaming and social commerce perspective. that's why we've executed a fully digital-centric launch leveraging our immense capabilities that we have in china from a live streaming and social commerce perspective This launch has been a strong success and a strong contribution to the growth that we've enjoyed so far this year on Veet. this launch has been a strong success and a strong contribution to the growth that we've enjoyed so far this year on veet Now, what you've seen so far is how we're using the Reckitt playbook to nurture our existing power brands. now what you've seen so far is how we're using the reckitt playbook to nurture our existing power brands What I'd love to show to you as well is how we're using that same playbook to create the power brands of the future: Meet Intima. Now, Intima has long been part of the Reckitt portfolio. It's one of the local jewels that we have in France. It's a range of products, washes that are specifically formulated for the intimate area. What I'd love to show to you as well is how we're using that same playbook to create the power brands of the future: Meet Intima. what i'd love to show to you as well is how we're using that same playbook to create the power brands of the future meet intima Now, Intima has long been part of the Reckitt portfolio. now intima has long been part of the reckitt portfolio It's one of the local jewels that we have in France. it's one of the local jewels that we have in france It's a range of products, washes that are specifically formulated for the intimate area. it's a range of products washes that are specifically formulated for the intimate area It's also a brand that's very close to my heart. In fact, when I joined Reckitt, it's the first brand I've ever worked on. I can tell you, lots has changed over the past 18 years in this category. What's fascinating to see is that now it's very large, and it's still growing. In a market like China, what we've seen in this market is that the volume of conversation on the category has been drastically increasing. That's on the back of key opinion leaders and influencers normalizing the category, educating about Self-Care and personal hygiene. That's why in 2022, we decided to launch Intima in China. We've leveraged the Reckitt playbook to make it a success. We started building on the strong foundations that the French equity and heritage was giving us. It's also a brand that's very close to my heart. it's also a brand that's very close to my heart In fact, when I joined Reckitt, it's the first brand I've ever worked on. in fact when i joined reckitt it's the first brand i've ever worked on I can tell you, lots has changed over the past 18 years in this category. i can tell you lots has changed over the past 18 years in this category What's fascinating to see is that now it's very large, and it's still growing. what's fascinating to see is that now it's very large and it's still growing In a market like China, what we've seen in this market is that the volume of conversation on the category has been drastically increasing. in a market like china what we've seen in this market is that the volume of conversation on the category has been drastically increasing That's on the back of key opinion leaders and influencers normalizing the category, educating about Self-Care and personal hygiene. that's on the back of key opinion leaders and influencers normalizing the category educating about self-care and personal hygiene That's why in 2022, we decided to launch Intima in China. that's why in 2022 we decided to launch intima in china We've leveraged the Reckitt playbook to make it a success. we've leveraged the reckitt playbook to make it a success We started building on the strong foundations that the French equity and heritage was giving us. we started building on the strong foundations that the french equity and heritage was giving us We looked into understanding deeper the consumers in China, their needs, so that we can bring to them superior solutions that are tailored to those needs. And finally, to be able to reach them, to drive awareness for this new proposition, and to convert them into sales, we've leveraged digital and social commerce. And what I can tell you is that we're onto something really big here. The brand is already a market leader in some of the social channels in China. So really, a demonstration that this Reckitt playbook is great and fantastic to nurture our existing power brands, but also to help create the power brands of the future. Now, that's it from me. And before I hand over back to Ryan, I wanted to leave you with a few parting thoughts. We looked into understanding deeper the consumers in China, their needs, so that we can bring to them superior solutions that are tailored to those needs. we looked into understanding deeper the consumers in china their needs so that we can bring to them superior solutions that are tailored to those needs And finally, to be able to reach them, to drive awareness for this new proposition, and to convert them into sales, we've leveraged digital and social commerce. and finally to be able to reach them to drive awareness for this new proposition and to convert them into sales we've leveraged digital and social commerce And what I can tell you is that we're onto something really big here. and what i can tell you is that we're onto something really big here The brand is already a market leader in some of the social channels in China. the brand is already a market leader in some of the social channels in china So really, a demonstration that this Reckitt playbook is great and fantastic to nurture our existing power brands, but also to help create the power brands of the future. so really a demonstration that this reckitt playbook is great and fantastic to nurture our existing power brands but also to help create the power brands of the future Now, that's it from me. now that's it from me And before I hand over back to Ryan, I wanted to leave you with a few parting thoughts. and before i hand over back to ryan i wanted to leave you with a few parting thoughts This category, Intimate Wellness, that I have the privilege to lead here at Reckitt, is highly profitable. It has strong growth momentum, but especially, it has a huge runway for growth. Our brands, they're market-leading. They're iconic. They set category standards, and they set the standards of innovation. And that, coupled with our heritage, with our equity, makes us really confident about our future. This category, Intimate Wellness, that I have the privilege to lead here at Reckitt, is highly profitable. this category intimate wellness that i have the privilege to lead here at reckitt is highly profitable It has strong growth momentum, but especially, it has a huge runway for growth. it has strong growth momentum but especially it has a huge runway for growth Our brands, they're market-leading. our brands they're market-leading They're iconic. they're iconic They set category standards, and they set the standards of innovation. they set category standards and they set the standards of innovation And that, coupled with our heritage, with our equity, makes us really confident about our future. and that coupled with our heritage with our equity makes us really confident about our future

Speaker 4: Let me start with just a couple of closing thoughts, and then we'll open it up to Q&A. We talked a lot today about our world-class portfolio and this great collection of Power Brands that makes up the vast majority of our revenue and operating profit as a company. Let me start with just a couple of closing thoughts, and then we'll open it up to Q&A. let me start with just a couple of closing thoughts and then we'll open it up to q&a We talked a lot today about our world-class portfolio and this great collection of Power Brands that makes up the vast majority of our revenue and operating profit as a company. we talked a lot today about our world-class portfolio and this great collection of power brands that makes up the vast majority of our revenue and operating profit as a company We also shared with you our winning playbook, the iconic brand building, the consumer obsession, the superior innovation, and the executional excellence, and gave you examples across each of our categories to show you this is a playbook that just isn't a one-off. This is something we've been consistently executing across our Core Reckitt business for the last four to five years and why you're seeing consistent sustainable growth over those businesses for that time period as well, and then Kris, at the beginning, talked a little bit about our organization redesign. I know he and Shannon have talked to you about this before around how we're simplifying the structure of our organization, number of layers going down from five to three in order to speed up and enable decision-making. We also shared with you our winning playbook, the iconic brand building, the consumer obsession, the superior innovation, and the executional excellence, and gave you examples across each of our categories to show you this is a playbook that just isn't a one-off. we also shared with you our winning playbook the iconic brand building the consumer obsession the superior innovation and the executional excellence and gave you examples across each of our categories to show you this is a playbook that just isn't a one-off This is something we've been consistently executing across our Core Reckitt business for the last four to five years and why you're seeing consistent sustainable growth over those businesses for that time period as well, and then Kris, at the beginning, talked a little bit about our organization redesign. this is something we've been consistently executing across our core reckitt business for the last four to five years and why you're seeing consistent sustainable growth over those businesses for that time period as well and then kris at the beginning talked a little bit about our organization redesign I know he and Shannon have talked to you about this before around how we're simplifying the structure of our organization, number of layers going down from five to three in order to speed up and enable decision-making. i know he and shannon have talked to you about this before around how we're simplifying the structure of our organization number of layers going down from five to three in order to speed up and enable decision-making In addition to that, we've also restructured our operating model in order to drive better connection between our global category teams and our market teams. What we found over the last number of years is when we had category teams partnering closer with market teams so the markets could share the insights and understanding of the consumer and the category and the consumers and the customers, and the category teams could share the consumer understanding and the category depth, we ended up with some of our best solutions. Our challenge before is it was dependent on the individual. The system wasn't set up to enable that kind of collaboration. In addition to that, we've also restructured our operating model in order to drive better connection between our global category teams and our market teams. in addition to that we've also restructured our operating model in order to drive better connection between our global category teams and our market teams What we found over the last number of years is when we had category teams partnering closer with market teams so the markets could share the insights and understanding of the consumer and the category and the consumers and the customers, and the category teams could share the consumer understanding and the category depth, we ended up with some of our best solutions. what we found over the last number of years is when we had category teams partnering closer with market teams so the markets could share the insights and understanding of the consumer and the category and the consumers and the customers and the category teams could share the consumer understanding and the category depth we ended up with some of our best solutions Our challenge before is it was dependent on the individual. our challenge before is it was dependent on the individual The system wasn't set up to enable that kind of collaboration. the system wasn't set up to enable that kind of collaboration Our new organization design, our new operating model is intended to do just that, to drive that interaction, which is really going to be the fuel for our growth as we go forward, to ensure the strategies we create at the category level are able to be turned into activation at the area level and delivered with excellence and execution through to the markets. We believe this is going to deliver, as I talked in the beginning, a great set of standardization, one right way of building brands. Our new organization design, our new operating model is intended to do just that, to drive that interaction, which is really going to be the fuel for our growth as we go forward, to ensure the strategies we create at the category level are able to be turned into activation at the area level and delivered with excellence and execution through to the markets. our new organization design our new operating model is intended to do just that to drive that interaction which is really going to be the fuel for our growth as we go forward to ensure the strategies we create at the category level are able to be turned into activation at the area level and delivered with excellence and execution through to the markets We believe this is going to deliver, as I talked in the beginning, a great set of standardization, one right way of building brands. we believe this is going to deliver as i talked in the beginning a great set of standardization one right way of building brands This standardization will also help us drive simplification, not just in the way we build brands, but also in the way we operate. This will lead to faster decision-making and execution and enable our market teams to have greater focus on our customer and retailer partnerships and greater focus on the consumer and the market. This standardization will also help us drive simplification, not just in the way we build brands, but also in the way we operate. this standardization will also help us drive simplification not just in the way we build brands but also in the way we operate This will lead to faster decision-making and execution and enable our market teams to have greater focus on our customer and retailer partnerships and greater focus on the consumer and the market. this will lead to faster decision-making and execution and enable our market teams to have greater focus on our customer and retailer partnerships and greater focus on the consumer and the market And last but not least is our digitization. We shared a little bit of an insight into how we're thinking about generative AI and other tools that we're leveraging to make sure we drive the business. Kris and Shannon have both shared with you our consistent view around 4%-5% growth rate. And last but not least is our digitization. and last but not least is our digitization We shared a little bit of an insight into how we're thinking about generative AI and other tools that we're leveraging to make sure we drive the business. we shared a little bit of an insight into how we're thinking about generative ai and other tools that we're leveraging to make sure we drive the business Kris and Shannon have both shared with you our consistent view around 4%-5% growth rate. kris and shannon have both shared with you our consistent view around 4%-5% growth rate Hopefully, what you've seen from us today can help reinforce why we have a lot of confidence in this number and our ability to deliver this sustained 4%-5% over the midterm. With that, well, before I play the music, just quickly, we will give us a few minutes to reset the stage. We're going to get a couple of chairs up here. I'll turn it over to Nick, and he's going to lead us through some Q&A from you guys here in the audience, as well as any of those that are online. And me and the other category leaders will join us up here on stage in order to hopefully field any of the questions you have. Hopefully, what you've seen from us today can help reinforce why we have a lot of confidence in this number and our ability to deliver this sustained 4%-5% over the midterm. hopefully what you've seen from us today can help reinforce why we have a lot of confidence in this number and our ability to deliver this sustained 4%-5% over the midterm With that, well, before I play the music, just quickly, we will give us a few minutes to reset the stage. with that well before i play the music just quickly we will give us a few minutes to reset the stage We're going to get a couple of chairs up here. we're going to get a couple of chairs up here I'll turn it over to Nick, and he's going to lead us through some Q&A from you guys here in the audience, as well as any of those that are online. i'll turn it over to nick and he's going to lead us through some q&a from you guys here in the audience as well as any of those that are online And me and the other category leaders will join us up here on stage in order to hopefully field any of the questions you have. and me and the other category leaders will join us up here on stage in order to hopefully field any of the questions you have

Speaker 3: As Ryan said, we've got a bit of time now for Q&A. We're a little bit over. And so I know people watching online, we said we'd finish at five, so let's see how the questions go. For those online, if we do run over a little bit here in the room, it's going to be on video and transcript, so you'll be able to see it all on the website in due course. As I said, also for those online, if you have a question, please do tap it into the question box. It'll come through to me. So let's start in the room. Oh, actually, sorry, that's the other thing I was going to say as well, yeah, please, for people listening online. As Ryan said, we've got a bit of time now for Q&A. as ryan said we've got a bit of time now for q&a We're a little bit over. we're a little bit over And so I know people watching online, we said we'd finish at five, so let's see how the questions go. and so i know people watching online we said we'd finish at five so let's see how the questions go For those online, if we do run over a little bit here in the room, it's going to be on video and transcript, so you'll be able to see it all on the website in due course. for those online if we do run over a little bit here in the room it's going to be on video and transcript so you'll be able to see it all on the website in due course As I said, also for those online, if you have a question, please do tap it into the question box. as i said also for those online if you have a question please do tap it into the question box It'll come through to me. it'll come through to me So let's start in the room. so let's start in the room Oh, actually, sorry, that's the other thing I was going to say as well, yeah, please, for people listening online. oh actually sorry that's the other thing i was going to say as well yeah please for people listening online

Speaker 7: Thanks for the presentation. Warren Ackerman here at Barclays. So the first one is on the Power Brands. Thank you for the presentation. It's very detailed. And I think you said those 11 Power Brands are 70% of revenues. Can you talk a little bit about the 30%, the non-Power Brands? And within the algo, the four-to-five, are you assuming the Power Brands are kind of like six, and then the non-Power Brands, the 30%, it's like one or something to get to the four-to-five just in terms of understanding, or do you assume the non-Power Brands are kind of negative? Thanks for the presentation. thanks for the presentation Warren Ackerman here at Barclays. warren ackerman here at barclays So the first one is on the Power Brands. so the first one is on the power brands Thank you for the presentation. thank you for the presentation It's very detailed. it's very detailed And I think you said those 11 Power Brands are 70% of revenues. and i think you said those 11 power brands are 70% of revenues Can you talk a little bit about the 30%, the non-Power Brands? can you talk a little bit about the 30% the non-power brands And within the algo, the four-to-five, are you assuming the Power Brands are kind of like six, and then the non-Power Brands, the 30%, it's like one or something to get to the four-to-five just in terms of understanding, or do you assume the non-Power Brands are kind of negative? and within the algo the four-to-five are you assuming the power brands are kind of like six and then the non-power brands the 30% it's like one or something to get to the four-to-five just in terms of understanding or do you assume the non-power brands are kind of negative And are there any non-Power Brands which could become the billionaire brands or the Power Brands of the future? You showed that chart. You kind of glossed over it. You went quite quickly, but I'd love to understand the strategy. I know things like brands like Move Free, for example, you're quite excited about. So that's the first one. And then just secondly, on the Dettol example, very interesting to hear that Dettol's going across 13 different subcategories against competitors at two or three. Do you get to a point where you potentially risk diluting the brand equity because you're going into too many subcategories? And are there any non-Power Brands which could become the billionaire brands or the Power Brands of the future? and are there any non-power brands which could become the billionaire brands or the power brands of the future You showed that chart. you showed that chart You kind of glossed over it. you kind of glossed over it You went quite quickly, but I'd love to understand the strategy. you went quite quickly but i'd love to understand the strategy I know things like brands like Move Free, for example, you're quite excited about. i know things like brands like move free for example you're quite excited about So that's the first one. so that's the first one And then just secondly, on the Dettol example, very interesting to hear that Dettol's going across 13 different subcategories against competitors at two or three. and then just secondly on the dettol example very interesting to hear that dettol's going across 13 different subcategories against competitors at two or three Do you get to a point where you potentially risk diluting the brand equity because you're going into too many subcategories? do you get to a point where you potentially risk diluting the brand equity because you're going into too many subcategories And are each of those subcategories bringing incremental sales, or does it start to become over time cannibalistic, or does it create a halo effect for the wider brand? Just want to understand whether it's the power of Dettol equity versus other companies who've deliberately not tried to extend the brand equity as wide as clearly that brand has done. If you can maybe explain that, and whether there are other brands within the Reckitt portfolio where you can stretch them, not 13, but I'm sure further. Thanks. And are each of those subcategories bringing incremental sales, or does it start to become over time cannibalistic, or does it create a halo effect for the wider brand? and are each of those subcategories bringing incremental sales or does it start to become over time cannibalistic or does it create a halo effect for the wider brand Just want to understand whether it's the power of Dettol equity versus other companies who've deliberately not tried to extend the brand equity as wide as clearly that brand has done. just want to understand whether it's the power of dettol equity versus other companies who've deliberately not tried to extend the brand equity as wide as clearly that brand has done If you can maybe explain that, and whether there are other brands within the Reckitt portfolio where you can stretch them, not 13, but I'm sure further. if you can maybe explain that and whether there are other brands within the reckitt portfolio where you can stretch them not 13 but i'm sure further Thanks. thanks

Speaker 4: Warren, thanks for the questions. Let me maybe take the first one on the power brands in the portfolio, and then maybe Pankaj, I'll turn it over to you for the specific ones on Dettol and the kind of growth of our brands across the categories. Actually, our power brands make up 80% of our cumulative net revenue. Those 11 businesses, it's slightly above 80%. They actually make up more of the operating profit. When you look at the 20% remaining on the business, there's actually a large portion of that 20% where the brands are directly connected to the power brands. So I talked about Tempra in the beginning. That's a brand we have in Mexico. Warren, thanks for the questions. warren thanks for the questions Let me maybe take the first one on the power brands in the portfolio, and then maybe Pankaj, I'll turn it over to you for the specific ones on Dettol and the kind of growth of our brands across the categories. let me maybe take the first one on the power brands in the portfolio and then maybe pankaj i'll turn it over to you for the specific ones on dettol and the kind of growth of our brands across the categories Actually, our power brands make up 80% of our cumulative net revenue. actually our power brands make up 80% of our cumulative net revenue Those 11 businesses, it's slightly above 80%. those 11 businesses it's slightly above 80% They actually make up more of the operating profit. they actually make up more of the operating profit When you look at the 20% remaining on the business, there's actually a large portion of that 20% where the brands are directly connected to the power brands. when you look at the 20% remaining on the business there's actually a large portion of that 20% where the brands are directly connected to the power brands So I talked about Tempra in the beginning. so i talked about tempra in the beginning That's a brand we have in Mexico. that's a brand we have in mexico That's an incredible local hero there in Mexico. We're actually leveraging the Nurofen portfolio in order to grow that brand and expand that into new categories. So a large portion of that 20% is actually these local hero brands. As we think about resource allocation, each and every one of our power brands we believe is a meaningful brand, very much worth investing in, and we will allocate our investments and choices there definitively. That's an incredible local hero there in Mexico. that's an incredible local hero there in mexico We're actually leveraging the Nurofen portfolio in order to grow that brand and expand that into new categories. we're actually leveraging the nurofen portfolio in order to grow that brand and expand that into new categories So a large portion of that 20% is actually these local hero brands. so a large portion of that 20% is actually these local hero brands As we think about resource allocation, each and every one of our power brands we believe is a meaningful brand, very much worth investing in, and we will allocate our investments and choices there definitively. as we think about resource allocation each and every one of our power brands we believe is a meaningful brand very much worth investing in and we will allocate our investments and choices there definitively We also have a strategy plan against our local hero businesses that connect to that. And then as we think about some of those brands that exist beyond that, we'll look at them as more maintained. These are brands that have been in our portfolio for a long time. We know how to maintain them. They deliver us nice small bits of revenue and profit, but it's not anything we're distinctly focusing on because we feel like the power brand assets we have are really what's going to enable that 4% to 5% growth for us. Pankaj, maybe over to you on the Dettol specific one. We also have a strategy plan against our local hero businesses that connect to that. we also have a strategy plan against our local hero businesses that connect to that And then as we think about some of those brands that exist beyond that, we'll look at them as more maintained. and then as we think about some of those brands that exist beyond that we'll look at them as more maintained These are brands that have been in our portfolio for a long time. these are brands that have been in our portfolio for a long time We know how to maintain them. we know how to maintain them They deliver us nice small bits of revenue and profit, but it's not anything we're distinctly focusing on because we feel like the power brand assets we have are really what's going to enable that 4% to 5% growth for us. they deliver us nice small bits of revenue and profit but it's not anything we're distinctly focusing on because we feel like the power brand assets we have are really what's going to enable that 4% to 5% growth for us Pankaj, maybe over to you on the Dettol specific one. pankaj maybe over to you on the dettol specific one

Speaker 17: Yeah. So let me actually start first in Dettol by saying that a few years ago, we didn't think we could be in 13. We didn't think we could be in nine. So it is a journey that we are on, but again, the brand continues to amaze and surprise us on how it can stretch. So that's the beauty. That is the strength of the brand. Let me get into a little bit of technical detail on why Dettol can extend and why many others can't. Yeah. yeah So let me actually start first in Dettol by saying that a few years ago, we didn't think we could be in 13. so let me actually start first in dettol by saying that a few years ago we didn't think we could be in 13 We didn't think we could be in nine. we didn't think we could be in nine So it is a journey that we are on, but again, the brand continues to amaze and surprise us on how it can stretch. so it is a journey that we are on but again the brand continues to amaze and surprise us on how it can stretch So that's the beauty. so that's the beauty That is the strength of the brand. that is the strength of the brand Let me get into a little bit of technical detail on why Dettol can extend and why many others can't. let me get into a little bit of technical detail on why dettol can extend and why many others can't Many other brands, including some of our core competitors, were in personal care. In the U.K., they've tried to extend into surface care, and it was not very successful. There have been many other such. It's not for a lack of trying that brands are not able to extend. But what is unique about Dettol is many, many brands are benefits. Tide is a benefit. So many other brands are benefits. Dettol is a reason to believe. So Dettol's heritage actually extends from being an antiseptic liquid. That's how the brand got started. That's how the sepsis example came in. It's an antiseptic liquid. So wherever the consumers believe that you can extend the antiseptic liquid, it is used in the bathing liquid. Therefore, we have soaps. Therefore, we have hand washers. It is used in laundry. Many other brands, including some of our core competitors, were in personal care. many other brands including some of our core competitors were in personal care In the U.K., they've tried to extend into surface care, and it was not very successful. in the u.k they've tried to extend into surface care and it was not very successful There have been many other such. there have been many other such It's not for a lack of trying that brands are not able to extend. it's not for a lack of trying that brands are not able to extend But what is unique about Dettol is many, many brands are benefits. but what is unique about dettol is many many brands are benefits Tide is a benefit. tide is a benefit So many other brands are benefits. so many other brands are benefits Dettol is a reason to believe. dettol is a reason to believe So Dettol's heritage actually extends from being an antiseptic liquid. so dettol's heritage actually extends from being an antiseptic liquid That's how the brand got started. that's how the brand got started That's how the sepsis example came in. that's how the sepsis example came in It's an antiseptic liquid. it's an antiseptic liquid So wherever the consumers believe that you can extend the antiseptic liquid, it is used in the bathing liquid. so wherever the consumers believe that you can extend the antiseptic liquid it is used in the bathing liquid Therefore, we have soaps. therefore we have soaps Therefore, we have hand washers. therefore we have hand washers It is used in laundry. it is used in laundry So therefore, we have. So that's the power of extension because of the core of the brand. So that is the unique advantage that Dettol has that many other brands don't have. And it's a fundamental technical difference between them, benefit versus an RTB. But having said that, you talked about dilution. We will never go into any benefit territory where the role of germ protection is not primary. Where the role of germ protection is primary, Dettol is the perfect solution. Dettol is the best solution. So therefore, we have. so therefore we have So that's the power of extension because of the core of the brand. so that's the power of extension because of the core of the brand So that is the unique advantage that Dettol has that many other brands don't have. so that is the unique advantage that dettol has that many other brands don't have And it's a fundamental technical difference between them, benefit versus an RTB. and it's a fundamental technical difference between them benefit versus an rtb But having said that, you talked about dilution. but having said that you talked about dilution We will never go into any benefit territory where the role of germ protection is not primary. we will never go into any benefit territory where the role of germ protection is not primary Where the role of germ protection is primary, Dettol is the perfect solution. where the role of germ protection is primary dettol is the perfect solution Dettol is the best solution. dettol is the best solution And the antiseptic liquid, the power of the antiseptic liquid gives us the freedom, the liberty to be able to extend into the other categories. Having said that, every category is we measure the equity progressions. We measure the right format to be able to actually launch it, and we measure the halo onto the base brand, etc.It's been working very well for us, and this is something that we would want to continue as we move forward. And the antiseptic liquid, the power of the antiseptic liquid gives us the freedom, the liberty to be able to extend into the other categories. and the antiseptic liquid the power of the antiseptic liquid gives us the freedom the liberty to be able to extend into the other categories Having said that, every category is we measure the equity progressions. having said that every category is we measure the equity progressions We measure the right format to be able to actually launch it, and we measure the halo onto the base brand, etc. It's been working very well for us, and this is something that we would want to continue as we move forward. we measure the right format to be able to actually launch it and we measure the halo onto the base brand etc it's been working very well for us and this is something that we would want to continue as we move forward

Speaker 4: As we think about the balance of the portfolio, we're always looking at it in the context of new spaces and new places. These are both avenues for growth. There are some places similar to Dettol, like a Mucinex, where we can expand from a cough and congestion product to a cold and flu product to a sore throat product, and we do that expansion. There are other places where the bigger opportunity is opening up new markets. Just another one that came to mind is if we think about Nurofen and the Italy example that Serra showed. As we think about the balance of the portfolio, we're always looking at it in the context of new spaces and new places. as we think about the balance of the portfolio we're always looking at it in the context of new spaces and new places These are both avenues for growth. these are both avenues for growth There are some places similar to Dettol, like a Mucinex, where we can expand from a cough and congestion product to a cold and flu product to a sore throat product, and we do that expansion. there are some places similar to dettol like a mucinex where we can expand from a cough and congestion product to a cold and flu product to a sore throat product and we do that expansion There are other places where the bigger opportunity is opening up new markets. there are other places where the bigger opportunity is opening up new markets Just another one that came to mind is if we think about Nurofen and the Italy example that Serra showed. just another one that came to mind is if we think about nurofen and the italy example that serra showed This is kind of the lens we look through, and we figure out where are the biggest, best opportunities based on the consumer need, test the ability of the brands to stretch to those places, and then look to execute with excellence. Guillaume over here. This is kind of the lens we look through, and we figure out where are the biggest, best opportunities based on the consumer need, test the ability of the brands to stretch to those places, and then look to execute with excellence. this is kind of the lens we look through and we figure out where are the biggest best opportunities based on the consumer need test the ability of the brands to stretch to those places and then look to execute with excellence Guillaume over here. guillaume over here

Speaker 2: Hello. It's Guillaume Delmas from UBS. A couple of questions. The first one is, how do you strike the right balance between premiumization, price competitiveness, and I guess affordability to drive penetration? Because the one example I can think of in germ protection recently was some, I think, price adjustment intervention you made under Dettol, which are now clearly paying off, but it seemed that the brand was losing shares 18, 24 months ago in some key markets because prices went too far relative to competition. And then my second question on Self-Care. Hello. hello It's Guillaume Delmas from UBS. it's guillaume delmas from ubs A couple of questions. a couple of questions The first one is, how do you strike the right balance between premiumization, price competitiveness, and I guess affordability to drive penetration? the first one is how do you strike the right balance between premiumization price competitiveness and i guess affordability to drive penetration Because the one example I can think of in germ protection recently was some, I think, price adjustment intervention you made under Dettol, which are now clearly paying off, but it seemed that the brand was losing shares 18, 24 months ago in some key markets because prices went too far relative to competition. because the one example i can think of in germ protection recently was some i think price adjustment intervention you made under dettol which are now clearly paying off but it seemed that the brand was losing shares 18 24 months ago in some key markets because prices went too far relative to competition And then my second question on Self-Care. and then my second question on self-care I think in the last six quarters, like-for-like sales growth has been relatively flat above and beyond an unfavorable flu season. How do you explain this relatively muted sales development? And looking forward, I mean, do you think this is a business that can achieve like-for-like sales growth consistent with the 4%-5% ambition? Thank you. I think in the last six quarters, like-for-like sales growth has been relatively flat above and beyond an unfavorable flu season. i think in the last six quarters like-for-like sales growth has been relatively flat above and beyond an unfavorable flu season How do you explain this relatively muted sales development? how do you explain this relatively muted sales development And looking forward, I mean, do you think this is a business that can achieve like-for-like sales growth consistent with the 4%-5% ambition? and looking forward i mean do you think this is a business that can achieve like-for-like sales growth consistent with the 4%-5% ambition Thank you. thank you

Speaker 4: Very good. On the premium versus penetration, maybe I'll turn it over. Maybe Gonzalo can tackle first, and Pankaj, if you have any builds on that one. It would be great to hear from you guys as categories where I know we've really driven that strategy quite robustly. Yeah. Gonzalo, do you want to maybe start? Very good. very good On the premium versus penetration, maybe I'll turn it over. on the premium versus penetration maybe i'll turn it over Maybe Gonzalo can tackle first, and Pankaj, if you have any builds on that one. maybe gonzalo can tackle first and pankaj if you have any builds on that one It would be great to hear from you guys as categories where I know we've really driven that strategy quite robustly. it would be great to hear from you guys as categories where i know we've really driven that strategy quite robustly Yeah. yeah Gonzalo, do you want to maybe start? gonzalo do you want to maybe start

Speaker 10: In the case of Dish Care, for instance, basically the entirety of the growth in the category for the last couple of years has come from premium and super premium. If you think of it in terms of value of what one capsule costs, it's half the price of an espresso. The comparison that we use outside the U.K., because I know this has been controversial in the U.K., it's the price of an egg. It costs the same as the price of an egg to run your capsule. In the case of Dish Care, for instance, basically the entirety of the growth in the category for the last couple of years has come from premium and super premium. in the case of dish care for instance basically the entirety of the growth in the category for the last couple of years has come from premium and super premium If you think of it in terms of value of what one capsule costs, it's half the price of an espresso. if you think of it in terms of value of what one capsule costs it's half the price of an espresso The comparison that we use outside the U.K., because I know this has been controversial in the U.K., it's the price of an egg. the comparison that we use outside the u.k because i know this has been controversial in the u.k it's the price of an egg It costs the same as the price of an egg to run your capsule. it costs the same as the price of an egg to run your capsule So at the end of it, and that's where we're talking about our most premium product in the most sold pack. This is kind of the reference, like our Big Mac Index. So today, as proven by how the category is growing, we see premium and super premium continue to be the engines of growth of the category at large. So let me answer the specific question on Dettol. So at the end of it, and that's where we're talking about our most premium product in the most sold pack. so at the end of it and that's where we're talking about our most premium product in the most sold pack This is kind of the reference, like our B ig Mac Index. this is kind of the reference like our b ig mac index So today, as proven by how the category is growing, we see premium and super premium continue to be the engines of growth of the category at large. so today as proven by how the category is growing we see premium and super premium continue to be the engines of growth of the category at large So let me answer the specific question on Dettol. so let me answer the specific question on dettol

Speaker 17: On Dettol, I would answer it in two ways. There are two factors at play here. The first one is, are we playing in competitive categories, or are we into category creation? So where we are playing into competitive categories, soaps, for example, hand washers as an example, of course, we have direct competitors. We have 10, 15 odd shares. We don't have leadership shares, right? And it's a very competitive battle, right? On Dettol, I would answer it in two ways. on dettol i would answer it in two ways There are two factors at play here. there are two factors at play here The first one is, are we playing in competitive categories, or are we into category creation? the first one is are we playing in competitive categories or are we into category creation So where we are playing into competitive categories, soaps, for example, hand washers as an example, of course, we have direct competitors. so where we are playing into competitive categories soaps for example hand washers as an example of course we have direct competitors We have 10, 15 odd shares. we have 10 15 odd shares We don't have leadership shares, right? we don't have leadership shares right and And it's a very competitive battle, right? and it's a very competitive battle right We went into COVID. We came out of COVID. The germ relevance came down. The commodity prices went up. And all of a sudden, there was also significant overcapacity in the entire category. And that leads to pricing issues because we are all of a sudden slightly above what the consumers are willing to pay and so on and so forth in a super competitive category. That is difficult to pull off. We went into COVID. we went into covid We came out of COVID. we came out of covid The germ relevance came down. the germ relevance came down The commodity prices went up. the commodity prices went up And all of a sudden, there was also significant overcapacity in the entire category. and all of a sudden there was also significant overcapacity in the entire category And that leads to pricing issues because we are all of a sudden slightly above what the consumers are willing to pay and so on and so forth in a super competitive category. and that leads to pricing issues because we are all of a sudden slightly above what the consumers are willing to pay and so on and so forth in a super competitive category That is difficult to pull off. that is difficult to pull off That is where we need to correct and make sure that we are at the right price points to be able to ensure consumer trials and so on. And of course, we're getting back into play, and you see the results that are happening. At the same time, the strategy of expanding categories or getting into new categories and creating categories is an exceptionally fruitful one for Dettol because when you create a new category, by definition, there is no competition. That is where we need to correct and make sure that we are at the right price points to be able to ensure consumer trials and so on. that is where we need to correct and make sure that we are at the right price points to be able to ensure consumer trials and so on And of course, we're getting back into play, and you see the results that are happening. and of course we're getting back into play and you see the results that are happening At the same time, the strategy of expanding categories or getting into new categories and creating categories is an exceptionally fruitful one for Dettol because when you create a new category, by definition, there is no competition. at the same time the strategy of expanding categories or getting into new categories and creating categories is an exceptionally fruitful one for dettol because when you create a new category by definition there is no competition And by definition, you can charge the right premium as long as your product solution befits that price, right? So it is the balance of finding the right solution for the consumers, understanding the consumers, finding the right solution, and pricing it right. That is why you see the kind of margin expansion that we've been able to do in certain of the businesses. But that is in competitive categories. We need to make sure we're at the right price points to be able to get the right trial from the consumers. But at the same time, there is significant play in category creation that allows us to play the premium side of the portfolio as well. And by definition, you can charge the right premium as long as your product solution befits that price, right? and by definition you can charge the right premium as long as your product solution befits that price right So it is the balance of finding the right solution for the consumers, understanding the consumers, finding the right solution, and pricing it right. so it is the balance of finding the right solution for the consumers understanding the consumers finding the right solution and pricing it right That is why you see the kind of margin expansion that we've been able to do in certain of the businesses. that is why you see the kind of margin expansion that we've been able to do in certain of the businesses But that is in competitive categories. but that is in competitive categories We need to make sure we're at the right price points to be able to get the right trial from the consumers. we need to make sure we're at the right price points to be able to get the right trial from the consumers But at the same time, there is significant play in category creation that allows us to play the premium side of the portfolio as well. but at the same time there is significant play in category creation that allows us to play the premium side of the portfolio as well

Speaker 4: And then to your question on Self-Care, we have about 60% of the portfolio that is cold and flu-related. And while you will have variability year to year, you saw across all those brands, whether it was Mucinex or Strepsils, the long-term trajectory on those brands and what we've seen over the past has been a consistent long-term growth CAGR. It's a little difficult to look shorter terms given variability from one season to another season. Serra, I know you shared some stats last week on the non-seasonal Self-Care brands, but maybe if you just want to talk a little bit about the growth rates on some of those? And then to your question on Self-Care, we have about 60% of the portfolio that is cold and flu-related. and then to your question on self-care we have about 60% of the portfolio that is cold and flu-related And while you will have variability year to year, you saw across all those brands, whether it was Mucinex or Strepsils, the long-term trajectory on those brands and what we've seen over the past has been a consistent long-term growth CAGR. and while you will have variability year to year you saw across all those brands whether it was mucinex or strepsils the long-term trajectory on those brands and what we've seen over the past has been a consistent long-term growth cagr It's a little difficult to look shorter terms given variability from one season to another season. it's a little difficult to look shorter terms given variability from one season to another season Serra, I know you shared some stats last week on the non-seasonal Self-Care brands, but maybe if you just want to talk a little bit about the growth rates on some of those? serra i know you shared some stats last week on the non-seasonal self-care brands but maybe if you just want to talk a little bit about the growth rates on some of those

Speaker 11: Sure. Your question was around our confidence for like-for-like growth for the future. I mean, we're definitely very confident. We're in categories that are growing. We have best-in-class equities, and our market shares are healthy and progressing in the right direction. So therefore, confidence is absolutely there. When you look at the breakdown of our seasonal and non-seasonal, we are seeing growth from our non-seasonal portfolio consistently, which is why our confidence is definitely there. Sure. sure Your question was around our confidence for like-for-like growth for the future. your question was around our confidence for like-for-like growth for the future I mean, we're definitely very confident. i mean we're definitely very confident We're in categories that are growing. we're in categories that are growing We have best-in-class equities, and our market shares are healthy and progressing in the right direction. we have best-in-class equities and our market shares are healthy and progressing in the right direction So therefore, confidence is absolutely there. so therefore confidence is absolutely there When you look at the breakdown of our seasonal and non-seasonal, we are seeing growth from our non-seasonal portfolio consistently, which is why our confidence is definitely there. when you look at the breakdown of our seasonal and non-seasonal we are seeing growth from our non-seasonal portfolio consistently which is why our confidence is definitely there ( crosstalk) Thanks. Yeah, in the back there. Sorry. Yeah. Can I ask one as well if I can. ( crosstalk) Thanks. ( crosstalk) thanks Yeah, in the back there. yeah in the back there Sorry. sorry Yeah. Can I ask one as well if I can. yeah. can i ask one as well if i can So I think early on in the slides, you talked about the AI input and that innovation and campaigns were twice as effective. I just wondered whether you can give detail what that's measured on. Is that sort of sales or returns, etc.? And the second one, you also showed similarly, same sort of time, actually, the gross margin evolution over a number of years, kind of around that 60% level. So I think early on in the slides, you talked about the AI input and that innovation and campaigns were twice as effective. so i think early on in the slides you talked about the ai input and that innovation and campaigns were twice as effective I just wondered whether you can give detail what that's measured on. i just wondered whether you can give detail what that's measured on Is that sort of sales or returns, etc.? And the second one, you also showed similarly, same sort of time, actually, the gross margin evolution over a number of years, kind of around that 60% level. is that sort of sales or returns etc and the second one you also showed similarly same sort of time actually the gross margin evolution over a number of years kind of around that 60% level Have you ever explored whether being a little bit more relaxed about that realizes some of this growth more quickly if you kind of tested that logic? And it used to be a bit of a mantra at Reckitt that everything we do that's new has to be accretive to gross margin. And that was kind of the end of it. Past that, you can't do it. Is that still the mantra related to that gross margin sort of focus? Thanks. Have you ever explored whether being a little bit more relaxed about that realizes some of this growth more quickly if you kind of tested that logic? have you ever explored whether being a little bit more relaxed about that realizes some of this growth more quickly if you kind of tested that logic And it used to be a bit of a mantra at Reckitt that everything we do that's new has to be accretive to gross margin. and it used to be a bit of a mantra at reckitt that everything we do that's new has to be accretive to gross margin And that was kind of the end of it. and that was kind of the end of it Past that, you can't do it. past that you can't do it Is that still the mantra related to that gross margin sort of focus? is that still the mantra related to that gross margin sort of focus Thanks. thanks

Speaker 4: Great. Thanks for the questions. On the generative AI, the tools we shared there were some of our newer tools around our concept creation. So that 70% efficiency and 2X quality, the measure of efficiency was the amount of time it took to produce the quality or the amount of content. The 2X quality was actually the concept screening we did afterwards with consumers to understand the basis. Great. great Thanks for the questions. thanks for the questions On the generative AI, the tools we shared there were some of our newer tools around our concept creation. on the generative ai the tools we shared there were some of our newer tools around our concept creation So that 70% efficiency and 2X quality, the measure of efficiency was the amount of time it took to produce the quality or the amount of content. so that 70% efficiency and 2x quality the measure of efficiency was the amount of time it took to produce the quality or the amount of content The 2X quality was actually the concept screening we did afterwards with consumers to understand the basis. the 2x quality was actually the concept screening we did afterwards with consumers to understand the basis When we compared that 20-plus concepts that we created, our hit rate was significantly higher than our normal hit rate for qualifying concepts. So that's at the conceptual level that we've looked at dialing in there. Your second question around gross margin. Look, we are very happy with the shape of the P&L through a gross margin standpoint. You saw us versus our peer set. We really feel this creates the space we need down the funnel in order to invest in marketing, innovation, supply chain. When we compared that 20-plus concepts that we created, our hit rate was significantly higher than our normal hit rate for qualifying concepts. when we compared that 20-plus concepts that we created our hit rate was significantly higher than our normal hit rate for qualifying concepts So that's at the conceptual level that we've looked at dialing in there. so that's at the conceptual level that we've looked at dialing in there Your second question around gross margin. your second question around gross margin Look, we are very happy with the shape of the P&L through a gross margin standpoint. look we are very happy with the shape of the p&l through a gross margin standpoint You saw us versus our peer set. you saw us versus our peer set We really feel this creates the space we need down the funnel in order to invest in marketing, innovation, supply chain. we really feel this creates the space we need down the funnel in order to invest in marketing innovation supply chain With some of the fixed cost savings that I know Shannon and Kris have talked to you guys about, we believe this provides more than sufficient fuel for growth. So we're very happy with where they are and believe they'll continue to remain durable and sustainable there. With some of the fixed cost savings that I know Shannon and Kris have talked to you guys about, we believe this provides more than sufficient fuel for growth. with some of the fixed cost savings that i know shannon and kris have talked to you guys about we believe this provides more than sufficient fuel for growth So we're very happy with where they are and believe they'll continue to remain durable and sustainable there. so we're very happy with where they are and believe they'll continue to remain durable and sustainable there

Speaker 6: Thanks very much. Callum Elliott from Bernstein. Also, two from me, if that's okay. Ryan, this first one maybe for you. So I want to ask you about superiority. Perhaps no surprise, given that you're coming from P&G, that you're talking about that and introducing the framework. I think Jon Moeller, whom three of you on the stage, I think, will know quite well, was recently asked about this proliferation of superiority frameworks. Thanks very much. thanks very much Callum Elliott from Bernstein. callum elliott from bernstein Also, two from me, if that's okay. also two from me if that's okay Ryan, this first one maybe for you. ryan this first one maybe for you So I want to ask you about superiority. so i want to ask you about superiority Perhaps no surprise, given that you're coming from P&G, that you're talking about that and introducing the framework. perhaps no surprise given that you're coming from p&g that you're talking about that and introducing the framework I think Jon Moeller, whom three of you on the stage, I think, will know quite well, was recently asked about this proliferation of superiority frameworks. i think jon moeller whom three of you on the stage i think will know quite well was recently asked about this proliferation of superiority frameworks And I'm paraphrasing, but I think his answer was something along the lines of, it's one thing to have the framework and another thing for it to be embedded in the culture of the organization. So my question is, you obviously lived through the embedding of that in the organization at P&G. How far along in the embedding of it at Reckitt do you think we are today? And I'm paraphrasing, but I think his answer was something along the lines of, it's one thing to have the framework and another thing for it to be embedded in the culture of the organization. and i'm paraphrasing but i think his answer was something along the lines of it's one thing to have the framework and another thing for it to be embedded in the culture of the organization So my question is, you obviously lived through the embedding of that in the organization at P&G. so my question is you obviously lived through the embedding of that in the organization at p&g How far along in the embedding of it at Reckitt do you think we are today? how far along in the embedding of it at reckitt do you think we are today And then my second question might be for Kris, but you guys can decide who takes it. I'm kind of struck there's five of you on the stage today. Three of you are from P&G. One of you is from Colgate, and only one of you built their career at Reckitt. So my question is, is that by design that you're kind of hiring and promoting into these senior leadership roles from externally? Kris, did you inherit a talent development problem? Is it just a small sample size and it's a coincidence? Interested to see your framing of the answer. And then my second question might be for Kris, but you guys can decide who takes it. and then my second question might be for kris but you guys can decide who takes it I'm kind of struck there's five of you on the stage today. i'm kind of struck there's five of you on the stage today Three of you are from P&G. three of you are from p&g One of you is from Colgate, and only one of you built their career at Reckitt. one of you is from colgate and only one of you built their career at reckitt So my question is, is that by design that you're kind of hiring and promoting into these senior leadership roles from externally? so my question is is that by design that you're kind of hiring and promoting into these senior leadership roles from externally Kris, did you inherit a talent development problem? kris did you inherit a talent development problem Is it just a small sample size and it's a coincidence? is it just a small sample size and it's a coincidence Interested to see your framing of the answer. interested to see your framing of the answer

Speaker 4: Let me maybe tackle perhaps superiority, and then, Kris, if you want to hop in on the people one, please do feel free. Yeah. A plan without action, I can't remember the quote, is merely hallucination. So we have more than just a plan. I think you've seen some concrete examples from what we shared up here. I will say we are at varying stages of the development of this. This path to superiority was a program that was started three or four years ago on our hygiene business. It's become very much in the drumbeat of how we innovate within that space. The example I gave was from the hygiene half of the portfolio. Gonzalo could give you a number of them. Let me maybe tackle perhaps superiority, and then, Kris, if you want to hop in on the people one, please do feel free. let me maybe tackle perhaps superiority and then kris if you want to hop in on the people one please do feel free Yeah. yeah A plan without action, I can't remember the quote, is merely hallucination. a plan without action i can't remember the quote is merely hallucination So we have more than just a plan. so we have more than just a plan I think you've seen some concrete examples from what we shared up here. i think you've seen some concrete examples from what we shared up here I will say we are at varying stages of the development of this. i will say we are at varying stages of the development of this This path to superiority was a program that was started three or four years ago on our hygiene business. this path to superiority was a program that was started three or four years ago on our hygiene business It's become very much in the drumbeat of how we innovate within that space. it's become very much in the drumbeat of how we innovate within that space The example I gave was from the hygiene half of the portfolio. the example i gave was from the hygiene half of the portfolio Gonzalo could give you a number of them. gonzalo could give you a number of them Over the course of the last couple of years, we've been pulling more into what was our legacy health business as a mindset and a mantra of doing it. So we're in varying stages of it. I would say it's very embedded in a good, call it 40%-50% of our portfolio. And something over the last course of the last one to two years, we've been embedding in the balance of the portfolio. But it's something we believe in continuing to invest in going forward, and it is the benchmark we will hold across all of the new products we look to bring to market. Over the course of the last couple of years, we've been pulling more into what was our legacy health business as a mindset and a mantra of doing it. over the course of the last couple of years we've been pulling more into what was our legacy health business as a mindset and a mantra of doing it So we're in varying stages of it. so we're in varying stages of it I would say it's very embedded in a good, call it 40%-50% of our portfolio. i would say it's very embedded in a good call it 40%-50% of our portfolio And something over the last course of the last one to two years, we've been embedding in the balance of the portfolio. and something over the last course of the last one to two years we've been embedding in the balance of the portfolio But it's something we believe in continuing to invest in going forward, and it is the benchmark we will hold across all of the new products we look to bring to market. but it's something we believe in continuing to invest in going forward and it is the benchmark we will hold across all of the new products we look to bring to market

Speaker 15: So I think, first of all, I hope you can see the quality of the leaders that we have leading the growth agenda. I'm very proud of this team. They are a very small subset of the people we have at Reckitt. I think it is somewhat coincidental that so many of them come from a competitor that we admire. As you know, it's not uncommon in the industry that people move across similar companies. In and of itself, that's not necessarily a bad thing. I think we have gotten better in the last few years at spotting our best people, and we are becoming far more intentional about leadership development. So I think, first of all, I hope you can see the quality of the leaders that we have leading the growth agenda. so i think first of all i hope you can see the quality of the leaders that we have leading the growth agenda I'm very proud of this team. i'm very proud of this team They are a very small subset of the people we have at Reckitt. they are a very small subset of the people we have at reckitt I think it is somewhat coincidental that so many of them come from a competitor that we admire. i think it is somewhat coincidental that so many of them come from a competitor that we admire As you know, it's not uncommon in the industry that people move across similar companies. as you know it's not uncommon in the industry that people move across similar companies In and of itself, that's not necessarily a bad thing. in and of itself that's not necessarily a bad thing I think we have gotten better in the last few years at spotting our best people, and we are becoming far more intentional about leadership development. i think we have gotten better in the last few years at spotting our best people and we are becoming far more intentional about leadership development I'll tell you, I'm not sure Reckitt was always a leadership development kind of company. I spent some formative years at PepsiCo. That was an academy company. P&G is an academy company. There's other academy companies. We would like to become an academy company, but I think we're humble enough to say that we are not quite there yet. We are very focused on it, and we are going to get there. I'll tell you, I'm not sure Reckitt was always a leadership development kind of company. i'll tell you i'm not sure reckitt was always a leadership development kind of company I spent some formative years at PepsiCo. i spent some formative years at pepsico That was an academy company. that was an academy company P&G is an academy company. p&g is an academy company There's other academy companies. there's other academy companies We would like to become an academy company, but I think we're humble enough to say that we are not quite there yet. we would like to become an academy company but i think we're humble enough to say that we are not quite there yet We are very focused on it, and we are going to get there. we are very focused on it and we are going to get there I hope that you can see with people like this leading our commercial organization, leading our growth plan, they set the bar for the rest of the organization. They select the marketers that work on each of our brands. They shape the talent strategy. So it's very important that you have people at the top that can set the right bar for excellence, and then you can actually move fairly quickly to get to an outstanding team. So we're working on this. I wouldn't declare victory. We're not yet an academy company, but I think we're making swift progress. I hope that you can see with people like this leading our commercial organization, leading our growth plan, they set the bar for the rest of the organization. i hope that you can see with people like this leading our commercial organization leading our growth plan they set the bar for the rest of the organization They select the marketers that work on each of our brands. they select the marketers that work on each of our brands They shape the talent strategy. they shape the talent strategy So it's very important that you have people at the top that can set the right bar for excellence, and then you can actually move fairly quickly to get to an outstanding team. so it's very important that you have people at the top that can set the right bar for excellence and then you can actually move fairly quickly to get to an outstanding team So we're working on this. so we're working on this I wouldn't declare victory. i wouldn't declare victory We're not yet an academy company, but I think we're making swift progress. we're not yet an academy company but i think we're making swift progress

Speaker 6: Thanks, Kris. Thanks, Kris. thanks kris

Speaker 3: Is that Rashad at the back? Yeah. I saw your hand go first. Is that Rashad at the back? is that rashad at the back Yeah. yeah I saw your hand go first. i saw your hand go first

Speaker 13: Hey, thank you very much for the presentation, Rashad Kawan from Morgan Stanley. A couple from me, please. First on innovation. I think, Ryan, you touched on this early on in your presentation. You kind of talked about the step-up in innovation from 2019 onwards. I mean, as you sit here today versus the last couple of years, how do you feel about the innovation pipeline across the four different categories? And then second question, I think probably more Self-Care related. You talked about the importance of the pharmacy channel and educating pharmacists around the efficacy of the brands. Can you talk a little bit more about what you're doing there? How many pharmacists are you reaching across the different geographies and the different tools you kind of use to generate interest there? Hey, thank you very much for the presentation, Rashad Kawan from Morgan Stanley. hey thank you very much for the presentation rashad kawan from morgan stanley A couple from me, please. a couple from me please First on innovation. first on innovation I think, Ryan, you touched on this early on in your presentation. i think ryan you touched on this early on in your presentation You kind of talked about the step-up in innovation from 2019 onwards. you kind of talked about the step-up in innovation from 2019 onwards I mean, as you sit here today versus the last couple of years, how do you feel about the innovation pipeline across the four different categories? i mean as you sit here today versus the last couple of years how do you feel about the innovation pipeline across the four different categories And then second question, I think probably more Self-Care related. and then second question i think probably more self-care related You talked about the importance of the pharmacy channel and educating pharmacists around the efficacy of the brands. you talked about the importance of the pharmacy channel and educating pharmacists around the efficacy of the brands Can you talk a little bit more about what you're doing there? can you talk a little bit more about what you're doing there How many pharmacists are you reaching across the different geographies and the different tools you kind of use to generate interest there? how many pharmacists are you reaching across the different geographies and the different tools you kind of use to generate interest there

Speaker 4: Okay. Let me maybe tackle the first one on the innovation front. And then, Serra, do you want to take the one on the HCP? Great. Look, on innovation, we did significantly dial up in 2019. Coming in, I can tell you I felt like we were insufficient at that point in time. And it was a strategic choice we made as a company to change that. And I think you can see in the pace of innovation in the later years here around how that has step-changed our ability to bring new things to market. Okay. okay Let me maybe tackle the first one on the innovation front. let me maybe tackle the first one on the innovation front And then, Serra, do you want to take the one on the HCP? and then serra do you want to take the one on the hcp Great. great Look, on innovation, we did significantly dial up in 2019. look on innovation we did significantly dial up in 2019 Coming in, I can tell you I felt like we were insufficient at that point in time. coming in i can tell you i felt like we were insufficient at that point in time And it was a strategic choice we made as a company to change that. and it was a strategic choice we made as a company to change that And I think you can see in the pace of innovation in the later years here around how that has step-changed our ability to bring new things to market. and i think you can see in the pace of innovation in the later years here around how that has step-changed our ability to bring new things to market For me, innovation is really the lifeblood of brands. We talk about wanting brands that win today and are built for tomorrow. In order to make sure those brands are built for tomorrow, you have to invest in the innovation that comes with them. So it's paramount to us. It's going to continue to stay at the rates that we're at. We feel like we're at a good balance. It's providing the right pace and cadence in of things that we can execute and operate through to market. For me, innovation is really the lifeblood of brands. for me innovation is really the lifeblood of brands We talk about wanting brands that win today and are built for tomorrow. we talk about wanting brands that win today and are built for tomorrow In order to make sure those brands are built for tomorrow, you have to invest in the innovation that comes with them. in order to make sure those brands are built for tomorrow you have to invest in the innovation that comes with them So it's paramount to us. so it's paramount to us It's going to continue to stay at the rates that we're at. it's going to continue to stay at the rates that we're at We feel like we're at a good balance. we feel like we're at a good balance It's providing the right pace and cadence in of things that we can execute and operate through to market. it's providing the right pace and cadence in of things that we can execute and operate through to market

Speaker 17: Just to build on that point, I talked in the Dettol example. You saw tremendous growth in China, and upwards of 70% of the growth that is coming in China is on the basis of innovation that we have launched over the past three years. That is, again, a testament of course different markets will have different levels of innovation that we're driving. But that is our desire to be able to get sufficient innovations to be able to drive substantial results. Just to build on that point, I talked in the Dettol example. just to build on that point i talked in the dettol example You saw tremendous growth in China, and upwards of 70% of the growth that is coming in China is on the basis of innovation that we have launched over the past three years. you saw tremendous growth in china and upwards of 70% of the growth that is coming in china is on the basis of innovation that we have launched over the past three years That is, again, a testament of course different markets will have different levels of innovation that we're driving. that is again a testament of course different markets will have different levels of innovation that we're driving But that is our desire to be able to get sufficient innovations to be able to drive substantial results. but that is our desire to be able to get sufficient innovations to be able to drive substantial results

Speaker 11: Thank you for the question. I think I trust it came through the presentation. Healthcare professionals is forefront of how we think about growing our categories. When I reference to healthcare professionals, we're largely referencing to pharmacists. We are directly engaged with pharmacies as we build our engagement, as we build advocacy, and as we build recommendation for our brands. Thank you for the question. thank you for the question I think I trust it came through the presentation. i think i trust it came through the presentation Healthcare professionals is forefront of how we think about growing our categories. healthcare professionals is forefront of how we think about growing our categories When I reference to healthcare professionals, we're largely referencing to pharmacists. when i reference to healthcare professionals we're largely referencing to pharmacists We are directly engaged with pharmacies as we build our engagement, as we build advocacy, and as we build recommendation for our brands. we are directly engaged with pharmacies as we build our engagement as we build advocacy and as we build recommendation for our brands We have on-the-ground teams who are visiting individually, and these are largely face-to-face interactions and where what we call the detailing occasions happen. I have worked in oral care, as there was a reference earlier, for a large portion of my career. I'm very familiar with the pharmacy environment and the pharmacist interaction. I can tell you we have a world-class organization driving endorsement for our brands. We have on-the-ground teams who are visiting individually, and these are largely face-to-face interactions and where what we call the detailing occasions happen. we have on-the-ground teams who are visiting individually and these are largely face-to-face interactions and where what we call the detailing occasions happen I have worked in oral care, as there was a reference earlier, for a large portion of my career. i have worked in oral care as there was a reference earlier for a large portion of my career I'm very familiar with the pharmacy environment and the pharmacist interaction. i'm very familiar with the pharmacy environment and the pharmacist interaction I can tell you we have a world-class organization driving endorsement for our brands. i can tell you we have a world-class organization driving endorsement for our brands

Speaker 3: Thanks for the chairman. We've had your hand up, Wesley. Then we'll get a full go. Thanks for the chairman. thanks for the chairman We've had your hand up, Wesley. we've had your hand up wesley Then we'll get a full go. then we'll get a full go

Speaker 9: Jeremy Fialko, HSBC. Just one question from me. You talked a bit about this sort of interaction between the category organization and then the market organization. How you're, I guess, trying to sort of systemize that. Can you go into a little bit more detail about kind of exactly what that involves in terms of, okay, how are you dividing up the responsibilities? What are the sort of KPIs that the markets are responsible for and what you're responsible for? And what the sort of pain points might have been before that don't exist anymore? So just how the two things are working in sync better now than they might have been previously. Jeremy Fialko, HSBC. jeremy fialko hsbc Just one question from me. just one question from me You talked a bit about this sort of interaction between the category organization and then the market organization. you talked a bit about this sort of interaction between the category organization and then the market organization How you're, I guess, trying to sort of systemize that. how you're i guess trying to sort of systemize that Can you go into a little bit more detail about kind of exactly what that involves in terms of, okay, how are you dividing up the responsibilities? can you go into a little bit more detail about kind of exactly what that involves in terms of okay how are you dividing up the responsibilities What are the sort of KPIs that the markets are responsible for and what you're responsible for? what are the sort of kpis that the markets are responsible for and what you're responsible for And what the sort of pain points might have been before that don't exist anymore? and what the sort of pain points might have been before that don't exist anymore So just how the two things are working in sync better now than they might have been previously. so just how the two things are working in sync better now than they might have been previously

Speaker 4: Yeah. It's a great question. I think the intentionality we've driven is to try to drive that interaction. In a previous world, let me maybe give you a health example to bring this to life. The category teams were more squarely focused on strategy and innovation and didn't often bridge down into activation. Yeah. yeah It's a great question. it's a great question I think the intentionality we've driven is to try to drive that interaction. i think the intentionality we've driven is to try to drive that interaction In a previous world, let me maybe give you a health example to bring this to life. in a previous world let me maybe give you a health example to bring this to life The category teams were more squarely focused on strategy and innovation and didn't often bridge down into activation. the category teams were more squarely focused on strategy and innovation and didn't often bridge down into activation Where we did really good activation, you saw the category teams out of their own drive actually reaching out and partnering to make it happen, but it wasn't systematically built into the system. As part of that, we had in the U.K., the marketing director for the U.K. was the lead for five different brands across Reckitt. So they essentially had to develop advertising for all of Europe across five different of these amazing power brands you saw up here behind us. And oh, by the way, they had a day job of delivering the U.K. marketing plan and program. So it really led to basically those markets and teams actually handing that responsibility down the organization. So you had more junior people engaged in developing these campaigns. Where we did really good activation, you saw the category teams out of their own drive actually reaching out and partnering to make it happen, but it wasn't systematically built into the system. where we did really good activation you saw the category teams out of their own drive actually reaching out and partnering to make it happen but it wasn't systematically built into the system As part of that, we had in the U.K., the marketing director for the U.K. was the lead for five different brands across Reckitt. as part of that we had in the u.k the marketing director for the u.k was the lead for five different brands across reckitt So they essentially had to develop advertising for all of Europe across five different of these amazing power brands you saw up here behind us. so they essentially had to develop advertising for all of europe across five different of these amazing power brands you saw up here behind us And oh, by the way, they had a day job of delivering the U.K. marketing plan and program. and oh by the way they had a day job of delivering the u.k marketing plan and program So it really led to basically those markets and teams actually handing that responsibility down the organization. so it really led to basically those markets and teams actually handing that responsibility down the organization So you had more junior people engaged in developing these campaigns. so you had more junior people engaged in developing these campaigns As we move into this new system, we're actually structuring a team where we're going to look to scale at the area level. So you will have teams at a marketing director or more senior level who are solely focused on driving activations for Finish, for Vanish, for Nurofen within the context of Europe. So rather than having a brand manager looking at leading the comms and kind of being standalone on a brand like Nurofen, you now have a much more experienced and developed team with a broader depth of profile to be able to lean into. As we move into this new system, we're actually structuring a team where we're going to look to scale at the area level. as we move into this new system we're actually structuring a team where we're going to look to scale at the area level So you will have teams at a marketing director or more senior level who are solely focused on driving activations for Finish, for Vanish, for Nurofen within the context of Europe. so you will have teams at a marketing director or more senior level who are solely focused on driving activations for finish for vanish for nurofen within the context of europe So rather than having a brand manager looking at leading the comms and kind of being standalone on a brand like Nurofen, you now have a much more experienced and developed team with a broader depth of profile to be able to lean into. so rather than having a brand manager looking at leading the comms and kind of being standalone on a brand like nurofen you now have a much more experienced and developed team with a broader depth of profile to be able to lean into So the quality of that execution will go up. And in addition to that, we actually drive some simplicity and scale because we'll be able to create fewer executions than what we have necessarily historically created where markets might create on their own. So in my mind, it provides some scale and efficiency in the system, but it also provides meaningful quality in the quality of the marketing campaigns that will go through to market. Does that help explain? So the quality of that execution will go up. so the quality of that execution will go up And in addition to that, we actually drive some simplicity and scale because we'll be able to create fewer executions than what we have necessarily historically created where markets might create on their own. and in addition to that we actually drive some simplicity and scale because we'll be able to create fewer executions than what we have necessarily historically created where markets might create on their own So in my mind, it provides some scale and efficiency in the system, but it also provides meaningful quality in the quality of the marketing campaigns that will go through to market. so in my mind it provides some scale and efficiency in the system but it also provides meaningful quality in the quality of the marketing campaigns that will go through to market Does that help explain? does that help explain

Speaker 3: Yeah. Yeah, there's a lot behind me, of course. Yeah. yeah Yeah, there's a lot behind me, of course. yeah there's a lot behind me of course

Speaker 15: As we've talked about before, when you have categories and markets and functions, you always have the conundrum of how do you wire them together. And the philosophy of the new operating model is that we force the collaboration at low levels. So you can't show up with a strategy, an idea, an annual plan that hasn't been vetted in these cross-functional teams that we have, category leadership teams, area-level teams that Ryan's talking about. We don't want to see them before it's been worked well together, okay? As we've talked about before, when you have categories and markets and functions, you always have the conundrum of how do you wire them together. as we've talked about before when you have categories and markets and functions you always have the conundrum of how do you wire them together And the philosophy of the new operating model is that we force the collaboration at low levels. and the philosophy of the new operating model is that we force the collaboration at low levels So you can't show up with a strategy, an idea, an annual plan that hasn't been vetted in these cross-functional teams that we have, category leadership teams, area-level teams that Ryan's talking about. so you can't show up with a strategy an idea an annual plan that hasn't been vetted in these cross-functional teams that we have category leadership teams area-level teams that ryan's talking about We don't want to see them before it's been worked well together, okay? we don't want to see them before it's been worked well together okay Which is a different rhythm than in some organizations where you can sort of develop it in your own silo and it can go all the way to the top without the pressure testing of a market or a function weighing in on it. So we're forcing that collaboration and how the work happens. Which is a different rhythm than in some organizations where you can sort of develop it in your own silo and it can go all the way to the top without the pressure testing of a market or a function weighing in on it. which is a different rhythm than in some organizations where you can sort of develop it in your own silo and it can go all the way to the top without the pressure testing of a market or a function weighing in on it So we're forcing that collaboration and how the work happens. so we're forcing that collaboration and how the work happens

Speaker 3: All right. So just in the interest of time, we'll take Fulvio Cazzol, then we'll do Olivier, then I want to do one on here, and then we can continue this conversation downstairs. All right. all right So just in the interest of time, we'll take Fulvio Cazzol, then we'll do Olivier, then I want to do one on here, and then we can continue this conversation downstairs. so just in the interest of time we'll take fulvio cazzol then we'll do olivier then i want to do one on here and then we can continue this conversation downstairs

Speaker 16: Yes, hi. This is Fulvio Cazzol from Berenberg. Thank you for the presentation. I have a couple of questions. The first one for you, Ryan. How do you determine the right level of investment for each of the power brands or even the categories themselves? Yes, hi. yes hi This is Fulvio Cazzol from Berenberg. this is fulvio cazzol from berenberg Thank you for the presentation. thank you for the presentation I have a couple of questions. i have a couple of questions The first one for you, Ryan. the first one for you ryan How do you determine the right level of investment for each of the power brands or even the categories themselves? how do you determine the right level of investment for each of the power brands or even the categories themselves And how is the proportion of investment likely to change over the next five years? Is it going to be broadly similar to today's levels, or are we going to see more investments going into one of these categories or brands? And then my second question is for any of the category leaders. How is your incentive structure based? Is it more based on your individual categories, or is there also a portion of your compensation that goes towards the broader group? Thank you. And how is the proportion of investment likely to change over the next five years? and how is the proportion of investment likely to change over the next five years Is it going to be broadly similar to today's levels, or are we going to see more investments going into one of these categories or brands? is it going to be broadly similar to today's levels or are we going to see more investments going into one of these categories or brands And then my second question is for any of the category leaders. and then my second question is for any of the category leaders How is your incentive structure based? how is your incentive structure based Is it more based on your individual categories, or is there also a portion of your compensation that goes towards the broader group? is it more based on your individual categories or is there also a portion of your compensation that goes towards the broader group Thank you. thank you

Speaker 4: Great couple of questions. Let me maybe touch on the first one. I can even bridge to the second one. And if you guys have any builds off of that, please feel free to. Level of Investment behind. Every single one of the brands we shared with you that's a power brand, we believe in investment in. Great couple of questions. great couple of questions Let me maybe touch on the first one. let me maybe touch on the first one I can even bridge to the second one. i can even bridge to the second one And if you guys have any builds off of that, please feel free to. and if you guys have any builds off of that please feel free to Level of Investment behind. level of investment behind Every single one of the brands we shared with you that's a power brand, we believe in investment in. every single one of the brands we shared with you that's a power brand we believe in investment in These will be fully invested from a marketing investment, from an innovation investment, and ensuring we have the right supply chain in order to support the business. Will that vary across time? Of course, it will. There will be points in time where we have big opportunities in one category versus another. We will look to overdrive investment. But it's not a systemic thing we're looking to mechanically change across any of the categories. These will be fully invested from a marketing investment, from an innovation investment, and ensuring we have the right supply chain in order to support the business. these will be fully invested from a marketing investment from an innovation investment and ensuring we have the right supply chain in order to support the business Will that vary across time? will that vary across time Of course, it will. of course it will There will be points in time where we have big opportunities in one category versus another. there will be points in time where we have big opportunities in one category versus another We will look to overdrive investment. we will look to overdrive investment But it's not a systemic thing we're looking to mechanically change across any of the categories. but it's not a systemic thing we're looking to mechanically change across any of the categories We believe we'll invest in all these brands. We believe we've got the right level of investments on our innovation side. We believe we have the right gross margins. What we are doing is look to continue to invest incrementally in marketing as we look to go forward over the years too to continue to drive the equity of the brands. As far as compensation structure, we are very much looking to drive enterprise mindset. We believe we'll invest in all these brands. we believe we'll invest in all these brands We believe we've got the right level of investments on our innovation side. we believe we've got the right level of investments on our innovation side We believe we have the right gross margins. we believe we have the right gross margins What we are doing is look to continue to invest incrementally in marketing as we look to go forward over the years too to continue to drive the equity of the brands. what we are doing is look to continue to invest incrementally in marketing as we look to go forward over the years too to continue to drive the equity of the brands As far as compensation structure, we are very much looking to drive enterprise mindset. as far as compensation structure we are very much looking to drive enterprise mindset So while portions of people's programs will be tied up against their specific categories, there is a broader total Reckitt element that will play into compensation structures as well too. I don't know if Shannon or Kris would have any builds on that, but. So while portions of people's programs will be tied up against their specific categories, there is a broader total Reckitt element that will play into compensation structures as well too. so while portions of people's programs will be tied up against their specific categories there is a broader total reckitt element that will play into compensation structures as well too I don't know if Shannon or K ris would have any builds on that, but. i don't know if shannon or k ris would have any builds on that but

Speaker 5: No, I mean, we are evolving the compensation scheme. Everyone that's working on a category or leading a category or in your teams or the functions that support those teams will be incented to drive the performance in that business in terms of their annual bonus payout and things like that. But everyone also has a level up. And so for these folks here, everyone is also leveled up to the group. So we drive collaboration. And we're trying to fine-tune the balances of that, but that's the general direction we're going in. So not giving up on the sort of focus on performance and ownership that our incentive system has historically driven, but encouraging a bit more collaboration and enterprise thinking than maybe we've had historically. No, I mean, we are evolving the compensation scheme. no i mean we are evolving the compensation scheme Everyone that's working on a category or leading a category or in your teams or the functions that support those teams will be incented to drive the performance in that business in terms of their annual bonus payout and things like that. everyone that's working on a category or leading a category or in your teams or the functions that support those teams will be incented to drive the performance in that business in terms of their annual bonus payout and things like that But everyone also has a level up. but everyone also has a level up And so for these folks here, everyone is also leveled up to the group. and so for these folks here everyone is also leveled up to the group So we drive collaboration. so we drive collaboration And we're trying to fine-tune the balances of that, but that's the general direction we're going in. and we're trying to fine-tune the balances of that but that's the general direction we're going in So not giving up on the sort of focus on performance and ownership that our incentive system has historically driven, but encouraging a bit more collaboration and enterprise thinking than maybe we've had historically. so not giving up on the sort of focus on performance and ownership that our incentive system has historically driven but encouraging a bit more collaboration and enterprise thinking than maybe we've had historically

Speaker 10: Competition is external. We're really rooting for each other. Competition is external. competition is external We're really rooting for each other. we're really rooting for each other

Speaker 12: Olivier Nicolai from Goldman Sachs. Just two questions. One in general, I think we've heard a lot about innovation and premiumization today. Should we expect your gross margin, therefore, to going forward improve since it's been fairly stable for the last decade? And then secondly, perhaps one for Serra on OTC. Could you please comment on the private label, on the risk of private label penetration increase, particularly as your consumer is a bit softer going forward? Thank you. Olivier Nicolai from Goldman Sachs. olivier nicolai from goldman sachs Just two questions. just two questions One in general, I think we've heard a lot about innovation and premiumization today. one in general i think we've heard a lot about innovation and premiumization today Should we expect your gross margin, therefore, to going forward improve since it's been fairly stable for the last decade? should we expect your gross margin therefore to going forward improve since it's been fairly stable for the last decade And then secondly, perhaps one for Serra on OTC. and then secondly perhaps one for serra on otc Could you please comment on the private label, on the risk of private label penetration increase, particularly as your consumer is a bit softer going forward? could you please comment on the private label on the risk of private label penetration increase particularly as your consumer is a bit softer going forward Thank you. thank you

Speaker 4: Very good. I'll take the GM one. And then, Serra, you can pick up on the private label. As I shared earlier, on the gross margin, we have sector-leading gross margins. We're not looking to overinvest in that or grow that meaningfully. We want to invest in the growth of the brands, marketing, innovation, supply chain. So we're very comfortable with where that number is, and we'll look to hold that as a consistent stable number in the outlook. Very good. very good I'll take the GM one. i'll take the gm one And then, Serra, you can pick up on the private label. and then serra you can pick up on the private label As I shared earlier, on the gross margin, we have sector-leading gross margins. as i shared earlier on the gross margin we have sector-leading gross margins We're not looking to overinvest in that or grow that meaningfully. we're not looking to overinvest in that or grow that meaningfully We want to invest in the growth of the brands, marketing, innovation, supply chain. we want to invest in the growth of the brands marketing innovation supply chain So we're very comfortable with where that number is, and we'll look to hold that as a consistent stable number in the outlook. so we're very comfortable with where that number is and we'll look to hold that as a consistent stable number in the outlook

Speaker 11: When you look at our brand portfolio, we have world-class brands leading in their categories. And we are able to elevate the standard of care in these categories with our innovation pipeline. Therefore, we are seeing our brand performance in the market going in the right direction. There are private labels in some categories that are not. So the situation is always fluid, as you know. But we are seeing our performance going in the right direction. When you look at our brand portfolio, we have world-class brands leading in their categories. when you look at our brand portfolio we have world-class brands leading in their categories And we are able to elevate the standard of care in these categories with our innovation pipeline. and we are able to elevate the standard of care in these categories with our innovation pipeline Therefore, we are seeing our brand performance in the market going in the right direction. therefore we are seeing our brand performance in the market going in the right direction There are private labels in some categories that are not. there are private labels in some categories that are not So the situation is always fluid, as you know. so the situation is always fluid as you know But we are seeing our performance going in the right direction. but we are seeing our performance going in the right direction

Speaker 15: The only build on that, I'm sorry. The only build on that is we've had that discussion about private label in OTC since I got to the company. We've been through a historic cost of living crisis. We have gained share in equity and private label during that time. We took a lot of pricing in the health business, and especially in OTC, even in the non-seasonal side, we didn't see volume erosion as a result of that pricing. The only build on that, I'm sorry. the only build on that i'm sorry The only build on that is we've had that discussion about private label in OTC since I got to the company. the only build on that is we've had that discussion about private label in otc since i got to the company We've been through a historic cost of living crisis. we've been through a historic cost of living crisis We have gained share in equity and private label during that time. we have gained share in equity and private label during that time We took a lot of pricing in the health business, and especially in OTC, even in the non-seasonal side, we didn't see volume erosion as a result of that pricing. we took a lot of pricing in the health business and especially in otc even in the non-seasonal side we didn't see volume erosion as a result of that pricing It's a fair question, and I think people ask this question often, but it is just a remarkably resilient portfolio, and I think part of that is you have to understand we sell to the people that want the best and are willing to pay for that. We don't sell to the average consumer in OTC, so you look at a brand like Mucinex. It's incredibly resilient. We have a lot of pricing power. We could probably price it higher than we do. I don't think we need to. I think it's plenty attractive where it is. But the fact is many of our consumers are not very price-sensitive in these OTC segments. It's a fair question, and I think people ask this question often, but it is just a remarkably resilient portfolio, and I think part of that is you have to understand we sell to the people that want the best and are willing to pay for that. it's a fair question and i think people ask this question often but it is just a remarkably resilient portfolio and i think part of that is you have to understand we sell to the people that want the best and are willing to pay for that We don't sell to the average consumer in OTC, so you look at a brand like Mucinex. we don't sell to the average consumer in otc so you look at a brand like mucinex It's incredibly resilient. it's incredibly resilient We have a lot of pricing power. we have a lot of pricing power We could probably price it higher than we do. we could probably price it higher than we do I don't think we need to. i don't think we need to I think it's plenty attractive where it is. i think it's plenty attractive where it is But the fact is many of our consumers are not very price-sensitive in these OTC segments. but the fact is many of our consumers are not very price-sensitive in these otc segments

Speaker 3: I was going to quickly squeeze in one last question then, because I apologize. We are a little bit over time. So it's a question on Intimate Wellness because we've not had one of those yet. So how would you characterize how far along the penetration awareness gains you are in China and India? It feels like Reckitt's still early on in the category expansion innovation journey about education and penetration. So any view on the sustainable medium to long-term growth rate for Intimate Wellness in India and China? I was going to quickly squeeze in one last question then, because I apologize. i was going to quickly squeeze in one last question then because i apologize We are a little bit over time. we are a little bit over time So it's a question on Intimate Wellness because we've not had one of those yet. so it's a question on intimate wellness because we've not had one of those yet So how would you characterize how far along the penetration awareness gains you are in China and India? so how would you characterize how far along the penetration awareness gains you are in china and india It feels like Reckitt's still early on in the category expansion innovation journey about education and penetration. it feels like reckitt's still early on in the category expansion innovation journey about education and penetration So any view on the sustainable medium to long-term growth rate for Intimate Wellness in India and China? so any view on the sustainable medium to long-term growth rate for intimate wellness in india and china Thanks, Nick. I think emerging markets, as we've seen earlier, is a large opportunity for us. We see attitudes liberalizing in those countries, which offer huge runway for growth. Our performance is indeed accelerating in China and in India. We've seen innovations have been successful, and we see very strong repeat rates for those innovations, which gives us the sustainability that we believe is needed for us to continue to grow the business. And equally as well, we work really hard on driving access, driving education, which are foundation for long-term sustainable growth. Thanks, Nick. thanks nick I think emerging markets, as we've seen earlier, is a large opportunity for us. i think emerging markets as we've seen earlier is a large opportunity for us We see attitudes liberalizing in those countries, which offer huge runway for growth. we see attitudes liberalizing in those countries which offer huge runway for growth Our performance is indeed accelerating in China and in India. our performance is indeed accelerating in china and in india We've seen innovations have been successful, and we see very strong repeat rates for those innovations, which gives us the sustainability that we believe is needed for us to continue to grow the business. we've seen innovations have been successful and we see very strong repeat rates for those innovations which gives us the sustainability that we believe is needed for us to continue to grow the business And equally as well, we work really hard on driving access, driving education, which are foundation for long-term sustainable growth. and equally as well we work really hard on driving access driving education which are foundation for long-term sustainable growth Brilliant. Look, so thank you very much, everybody, for the presentations. Apologies for running a little bit over. But as you can see, there's a huge amount to talk about, and we're all very, very excited about it, and I hope you guys will be as well as you're leaving here. We can take this downstairs. There are some drinks. There's some food. There's some stands. There's some products. Brilliant. brilliant Look, so thank you very much, everybody, for the presentations. look so thank you very much everybody for the presentations Apologies for running a little bit over. apologies for running a little bit over But as you can see, there's a huge amount to talk about, and we're all very, very excited about it, and I hope you guys will be as well as you're leaving here. but as you can see there's a huge amount to talk about and we're all very very excited about it and i hope you guys will be as well as you're leaving here We can take this downstairs. we can take this downstairs There are some drinks. there are some drinks There's some food. there's some food There's some stands. there's some stands There's some products. there's some products So we can discuss it further. And there are also some goodie bags as well. So please don't leave without because it took forever to fill them. If I can just flick onto the next slide, we have one last slide. Just to say, this is, as we said, the beginning of a series. The next event is December the 4th. It's going to be in London again, and it's going to be focusing on our emerging markets area. It's going to be led by Nitish Kapoor, who's our emerging markets president. So hopefully, we'll see many of you come back for that. After this event as well, we're going to send around a bit of a questionnaire. I'd love to hear your feedback and see what works well and what we can do to improve as we go forward. So we can discuss it further. so we can discuss it further And there are also some goodie bags as well. and there are also some goodie bags as well So please don't leave without because it took forever to fill them. so please don't leave without because it took forever to fill them If I can just flick onto the next slide, we have one last slide. if i can just flick onto the next slide we have one last slide Just to say, this is, as we said, the beginning of a series. just to say this is as we said the beginning of a series The next event is December the 4th. the next event is december the 4th It's going to be in London again, and it's going to be focusing on our emerging markets area. it's going to be in london again and it's going to be focusing on our emerging markets area It's going to be led by Nitish Kapoor, who's our emerging markets president. it's going to be led by nitish kapoor who's our emerging markets president So hopefully, we'll see many of you come back for that. so hopefully we'll see many of you come back for that After this event as well, we're going to send around a bit of a questionnaire. after this event as well we're going to send around a bit of a questionnaire I'd love to hear your feedback and see what works well and what we can do to improve as we go forward. i'd love to hear your feedback and see what works well and what we can do to improve as we go forward And of course, if you do have any more questions, I'll be around. The team will be around, and we're more than happy to keep answering questions over the coming days and weeks. So look, with all that said, thank you very much indeed. Thank you to all you guys for presenting. Thank you for coming along, and we'll see you all downstairs. Great. Thank you. And of course, if you do have any more questions, I'll be around. and of course if you do have any more questions i'll be around The team will be around, and we're more than happy to keep answering questions over the coming days and weeks. the team will be around and we're more than happy to keep answering questions over the coming days and weeks So look, with all that said, thank you very much indeed. so look with all that said thank you very much indeed Thank you to all you guys for presenting. thank you to all you guys for presenting Thank you for coming along, and we'll see you all downstairs. thank you for coming along and we'll see you all downstairs Great. great Thank you. thank you