H&M Hennes & Mauritz — Call Transcript 2026

Good morning and a warm welcome to everyone. Today, we present the second quarter results for 2026 for the H&M Group. My name is Joseph Ahlberg and I am Head of Investor Relations. Before I hand over to our CEO, Daniel Ervér, let me briefly outline today's agenda. As per usual, Daniel will start by sharing a short summary of our results. Our CFO, Adam Karlsson, will then provide a more detailed financial review. After that, Daniel will walk you through selected highlights from the quarter and provide a brief outlook. We will end with a Q&A session where Daniel, Adam, and I will be available to answer your questions. With that, please welcome Daniel. Good morning, everyone, and a warm welcome to those of you who are joining us online, but also those of you who are joining us here in the room on this beautiful summer morning in Stockholm. Before we start, I just want to take the opportunity to recognize that I think all of us woke up this morning to the news from Venezuela, and we have spoken to our teams on site, and we are pleased to hear that we had no casualties and no injuries, and we were able to evacuate our store on time. Beyond that, our thoughts are, of course, with the Venezuelan people at this point in time. Shifting the focus back to H&M and to the first half year, our continued long-term work delivered a solid profit development through the first half year. Looking at the second quarter specifically, we can see that we delivered a 12% profit margin, excluding the one-time costs that we speak about in the report. The improved profitability comes from improved gross margin. It comes from strong operational efficiency throughout the organization, and it comes through very solid cost control throughout our different markets around the globe. We can see that the one-off cost that we speak about this morning, they are related to an organizational change. The purpose of the change is to make sure that we become more relevant for our customers by becoming close to our customers and move mandate and decision making closer to our customers so we take quicker decisions to become more relevant to the 81 different markets that we have across the globe. Looking at our operating margin on a 12-month rolling basis, it increased two percentage points and reached 8.5%, including the one-time costs for the last 12 months. While we are satisfied with the profitability, we are happy to see stock going down 10%. We are still not yet where we want to be when it comes to sales. Looking at the quarter, it came in fairly in line with last year's sales, and that's with 3% fewer stores. The 3% fewer stores is a result of the ongoing optimization of our store portfolio that continues. Looking at the month of June, we estimate June to come in on par with last year. The sales performance in the quarter is a reflection of a number of different factors. The first being, while we're very happy about the improved stock efficiency that we see, we can see and recognize that throughout our business, there are pockets across product types, price groups, markets, where we came in slightly short on supply in relation to the demand that we could see. Secondly, this quarter has been a difficult quarter for Western Europe. We could see a deterioration or a lower consumer confidence across several of our key markets in Europe that affected sales. In Europe, we also are working on consolidating our logistic network. That led to some disturbances and lower availability for our customers, especially in the month of May and June in Western Europe. Thirdly, it's a quarter that's a weak quarter for portfolio brands, and that's related mainly to two different things. The first one being that we closed all our Monki stores in 2025. That still has an effect. The second one being that portfolio brands had a big focus on full price sales in this quarter, which affected the top-line performance. We're happy to see that portfolio brands are back to growth in the month of June. With that first short summary, I will hand over to you, Adam, to go more into the details of the financial performance for the quarter. Thank you very much, Daniel, and good morning, everyone. As Daniel highlighted, we have made progress in strengthening our profitability. We have more to do when it comes to sales. Online sales, however, continue to grow. We have come the furthest in that channel with the ambition to elevate the customer experience. The store channel saw a more varied development. We had around 3% fewer stores compared to last year as our optimization work across the portfolio continues. We're also upgrading our existing store base, and we see sales uplift in the stores that we have touched so far. This work, however, is still at an earliest stage. In the second half year, we will broaden the rollout of a larger share of stores. Looking at the regions, sales in local currency sequentially increased or remained stable in Q2 versus Q1 in all regions except Western Europe. We're happy to see that we're improving performance in both Southern Europe and in Asia. The initiatives that we've taken so far to consolidate our supplier base and deepen our strategic partnership with our suppliers continue to support gross margin. Gross margin increased by 120 basis points to 56.6%, compared to 55.4% in Q2 last year. External factors affecting the gross margin remained somewhat positive and costs for markdown were in line with previous years. Looking at the rolling 12 months, we now are at a gross margin of 54.1%, which means that we're also in the range of what we have called a more normalized gross margin of 54%-55%. This is an important building block to reach our long-term ambition and target to have a double-digit EBIT margin. Cost control remains an important focus area, and we have delivered good productivity improvements throughout the quarter. Including the one-off cost, selling and administrative costs grew by 1% in local currencies compared to the same quarter last year. Excluding the one-off costs of SEK 679 million that we've taken in the quarter, and that is, as Daniel said, related to organizational changes, the cost base decreased by 2% in local currencies. This decrease is mainly the result of lower selling expenses supported by logistic efficiencies, optimization of our store portfolio, and a more efficient use of our marketing resources. This drove a significant improvement in our operating profit in the quarter and excluding the one-offs, the margin for Q2 was 12% compared to 10.4% in the second quarter of 2025. Looking at the rolling 12 months and including one-offs, the operating margin increased to 8.5%, up from 6.5%, and during the quarter, then excluding the one-off, it reached 8.8% over the past 12 months. If we take a look at the inventory, the stock in trade is now at 15.8% of sales versus 16.6% in the same time last year. The inventory composition is considered to be good going into Q3 while we then continue to improve precision, demand planning, buying, and stock management. So let's take a step back and look at the structural journey that we've done over the last years. As you can see in these two graphs, it's clear that through focused execution, we have strengthened both our profitability and our operational foundation. This improvement is demonstrated in gross margin and inventory levels here to the left, and in the operating margin to the right. And this progress enables us to continue to strengthen our customer offer and become faster and more customer focused. We can also see that key value drivers such as return on capital employed and earnings per share are building a clear momentum. Over the past three years, the rolling 12 months return on capital employed has increased by over 11 percentage points to 17.4%, and the EPS has increased more than 260% over the same period. In addition to the improved profitability, they also demonstrate a stronger capital efficiency and a more disciplined execution across the business. Highlighting the stronger operating model that we have today. As these improvements continue, they increasingly underpin our ability to create sustainable value over time. Turning then to our financial position. Leverage remains inside the net debt to EBITDA target of one to two times. Cash conversion is strong and helped by good progress in active working capital management. We have a high degree of financial flexibility and liquidity buffer to secure that we can navigate volatility and to capture future opportunities. In the second quarter, we completed a share buyback program of 1.4 million shares worth around SEK 220 million for this year's long-term incentive program. In line then with our financial policy, we continue to return capital to shareholders through dividends, and with the first installment paid out now in May and the remaining part to be paid out in November. With that said, I'll hand back to you, Daniel, to take us forward. Thank you. Thank you. As Adam spoke about, during the quarter, we continued to strengthen and build a more solid foundation for the H&M Group to build more resilience, but also strengthen the way we show up in the eyes of the customer. In the quarter, as we mentioned, we strengthened our organizational setup by removing the previous regional layer in our sales markets and also removing the online sales organization. The purpose for this is to move decision-making much closer to the customer to become more relevant in each market, but also pick up speed in how we improve the customer offer. This change also means that we are strengthening the representation of sales markets in the global leadership team as well. For the second half of the year, we are starting an upgrade of our digital infrastructure. This is an important step for us to become more data-driven and help us to take better decisions in how we build up our customer offering and how we build our experiences. It's also important for us because it helps us to improve the precision in how we match supply to the demand that we see out in the markets. These changes combined creates a better preconditions for our teams to create a stronger customer offer with outstanding products, inspiring experiences, and strong brands. We have talked previously about the upgrade we made to the online store, where we have upgraded navigation, product presentation, and improved inspiration for our customers. We are happy to see that in the second quarter, the online channel continues to develop really well. To further leverage our strength of having a seamless customer journey across our channels and for the customer to move freely between our different sales channels, we still have more work to do on our physical store network of 4,000 stores across our 81 different markets. Looking at the flagship share of our store portfolio, we have come a good way. The latest and one of the greatest examples is the opening of Hamngatan here in Stockholm in April. We have also continued our expansion into growth markets, mainly in Latin America. One highlight was a very successful opening with the first store in Rio de Janeiro, also in April this year. We have then started to improve a larger part of our portfolio by making improvements into layout, to product presentation, and giving better tech tools to our staffs in store to better serve our customers. As Adam mentioned, this is work that we have started, and it's work that we expect to reach a broader part of the portfolio moving into the second half of this year. During the quarter, we also continued to build excitement around our brands. We have done that by tapping into cultural moments, but also partnering with exciting creators. One collaboration that I really want to highlight is the collaboration and the partnership we did with Stella McCartney. It's a collection that was really well-received by our customers at large, but it was especially well-received by our young customer base, which we're really happy about. It's a collection that combines fantastic, outstanding products with exciting, sustainable innovations. We were happy to see Taylor Swift wearing one of the key pieces at an NBA game earlier this spring. Another collaboration that is very different in form and shape, but also very important for our young customer base, was the beauty collaboration we did with the Swedish candy brand Bubs, where we tapped into Swedish candy culture to build an exciting beauty experience. That was exceptionally well-received by also our young customer base, which we were happy to see. Lastly, we were proud to see our new friend from our opening in Brazil, the music phenomenon, Anitta, who was performing at the World Cup opening in L.A. in a custom-made H&M outfit just a few weeks ago. We have a few more highlights from this quarter that we would like to share with you in this short film. Please have a look. Good. Let's look a bit forward then. The financial outlook for the year remains, We would like, though, to highlight a couple of things. For the third quarter, we estimate the overall effects of external factors impacting gross margin to be neutral compared to the same period last year, with a continued tailwind from transactional currency effects, given the weakened dollar, but with the cost for tariffs still being the main headwind. Sequentially, we expect higher cost for freight, mainly related to elevated spot prices for air freight and fuel surcharges. We are now within the normalized gross margin range of 54%-55% and will continue to invest the right quality in the right season, buying in competitive pricing to ensure that we have a fantastic offer combined with strong cost control. When it comes to markdowns, we expect the cost of price reductions as a share of sales to be on similar levels as the third quarter last year. On the SG&A, as previously communicated, we have the ambition to grow SG&A at a low single-digit level in local currencies for the full year. The implementation of new tech infrastructure that Daniel spoke about will result in a somewhat increased cost pressure throughout the second half of the year. Focus remains on enabling a continued good cost control throughout, then, and a disciplined allocation of resources to high business impact areas, such as the continuation of store portfolio upgrades and the optimization of our warehousing network. The one-offs that we've taken in the quarter are related to driving higher sales through stronger execution but will also result in cost savings that are included in the full-year guidance for the SG&A. With that, I'll hand back to you, Daniel. Thank you. Looking ahead, our priorities remain clear. We are really proud about the improvements we made in profitability and the improvement in stock levels, that gives us a strong foundation to continue to accelerate and build a stronger H&M. We have simplified the organization and strengthened the organization. We have invested in flexibility and speed in our supply chain, and we are embarking on upgrading our digital infrastructure. This combined strengthens our foundation even further. That puts us in a position to accelerate execution and do what truly matters the most for our customers, meaning exceptional products with outstanding value for money, building inviting and exciting experiences, and continue to build strong brands. With that, we are confident in our ability to continue to drive profitable, sustainable growth over time. Thank you so much for listening. Then I'll hand over to you, Joseph, to move into the Q&A. Thank you, Daniel. We will now start our Q&A. We will begin with questions from the participants in this room and then open up for questions from the telephone participants. Please remember to state your name before asking your question, and kindly limit yourself to one question at a time. With a maximum of two questions per participant. First question's from Andreas. Good morning. Andreas Lundberg with SEB. Starting with the operation model you talked about, and if you could include or weigh that into the maybe somewhat too low inventory in certain places, how that works together, and where are you in your call it offensive moves, or when can you push the trigger for better availability than, or more products to sell given demand? Thank you. We see that over the last quarters, we have made significant steps in reducing the stock in relation to sales. We've now come to a point where we put high pressure on the allocation systems and on the precision of our systems to be really precise, to make sure that we don't create supply gaps to the demand. That's why we're talking about further strengthening the digital infrastructure and further consolidating the logistic network to create the preconditions for further continue the journey towards our 12%-14% target for stock in relation to sales. Now we are at the point where we need more structural changes to make sure that we don't create supply gaps in the way we have seen in this quarter. Where are you? Can you push harder now, or do you still have things to do before you can? We think we are happy with the progress we've made when it comes stock in relation to sales. We don't see that that will take major steps. We will continue to work on reducing stock in relation to sales, but not at the same pace. To continue that journey, the pace will be slower because we will need to do further moves when it comes to supply chain and tech infrastructure to be able to do it without creating supply gaps. Okay. Was that one or two questions? Can I take one more? Yes. On the gross margin range, you talk about 54%-55%. You reach that now. Given that you now will maybe put more focus on the customer in various ways, how comfortable are you that you can stay at this 54%+ gross margin level? Thank you. The ambition is clear, as we call out and we always phrase the conditions for the gross margin in terms of the external factors, and they are of course very volatile. We see a situation now with cotton prices having spiked in the last couple of months, now coming down again. Of course, given that uncertainty, we are committed to stay in the range but continue to reinvest the further improvements we can see now in our supply chain and the operational efficiency that we are building together with the partners to maintain in that range, whilst then ensuring that we invest towards the customer. If you take the external factors, uncertainty aside, we feel comfortable that we are now close to the range where we can operate more long term. It will call for, of course, continued work in the supply chain and moving the sourcing excellence program even further down in the tiers, so to say. Committed to the target, but uncertainty around the macro factors right now. Niklas. Thank you. Niklas from DNB Carnegie. Can I ask about one-off costs? You talk about SEK 679 million in restructuring costs. You also mentioned SEK 565 million in change of management in portfolio brands, tech, and logistics. Is this also one-off cost, and why is it not mentioned? Can you just elaborate a little bit about the difference between these two items? We try to be clear distinguishing what are, as Daniel said, rebuilding the operative model while removing layers. That's a big thing that we don't foresee that will come again. The other part of this one-off or the extra charges we put on a quarter are more normal changes that we do every day, not to say, but more frequently reoccurring. That's why we distinguish between these two. The nature of them summing up quite a lot of small parts became quite big. We also then, as some of the effects will come later, we needed to do a provision for it. That's why they are included in the totality. In nature, they are somewhat different given that we do a more long-term change connected to the regional layer removal that we won't expect to happen again, so to say. Okay. Can I also ask about the OpEx guidance for the full year? Because now you had OpEx down in Q1 and adjusting for one-off cost, it was down even more in Q2. You're talking about cost reductions now related to the layoffs, et cetera, and still you're guiding for increased OpEx for the full year. Are we looking at basically underlying OpEx increase exceeding the 2% or so in OpEx decrease in the first half? We are, as well as within the gross margin, committed to manage our operations very effectively. We also call out that we will start to do investments, and particularly then in the tech landscape, that will be tilted towards the second half of the year. It is our best effort to estimate the sum of those effects. The continued ambition to keep a well-functioning, efficient operating model and combining it with a more forward-leaning investments. That part will be hitting the result rather than just being put on the balance sheet. There's no change of ambition, it's just the mechanics of how the year will look. Just a quick additional one. On the gross margin, you're talking about external factors being neutral in Q3. With what you're seeing now, and you talked about the cotton price, for instance. Are you seeing an increase in external factors from Q4 onwards, the way things look now, or is it fairly neutral going forward? There are, of course, a couple of factors. We can only speculate, but it looks like the currency effect will taper off. We will not have that big movements in the U.S. dollar weakening. For the last couple of months, there has been uncertainty about raw materials. It started with, of course, the materials based on petrol, but then cotton followed. We don't see any major reasons for cotton supply having gone down, meaning that the prices will go up, but it's just an effect of the total market sentiment. Now we can see over the last couple of weeks that it's coming down, and that's hopefully one of the positive aspects of the tension in the Middle East coming down. We see that currency effect potentially will ease out and hopefully also the fairly temporal spike in material prices will not be significant. There is some upward pressure, I would say, ahead of 2027. Good morning. Daniel Schmidt from Danske Bank. I was just thinking, when you talk about the lack of inventory affecting sales, you mentioned this now a couple of quarters, and I hear you in terms of what's needed, basically. Wasn't supposed to be the proximity sourcing, getting closer to your main markets compensate for that? Wasn't that the reason partly why you're moving production or sourcing closer to your main markets? Absolutely. That is helping us to quicker close the gaps and quicker react when we see a demand that exceeds the supply that we have seen. We are able to react quicker. At the same time, we have set high ambitions for creating better stock efficiency to make sure we always have the latest, most current fashion. It's balancing the capabilities with the speed of the improvement, where I would say we wouldn't been able to be at this level of stock efficiency and sales if we wouldn't have had the proximity sourcing in place. That means that there's still work to do. We are still putting a lot of effort to accelerate the share that we source with much shorter lead times to further enable us to continue the move towards the 12-14 range that we're still aiming for. Okay, good. We've talked from time to time about the momentum that you built in womenswear. You said that it was stalling maybe a bit in the past couple of quarters. What's the development recently? When looking at sales across the board, we are not satisfied. We had plans for having stronger sales in this quarter than what we could see. We see different performance between the customer group, but none of them is able to drive strong enough to compensate and drive the total level where we want to be. That includes womenswear. We are happy with the way we work with more flexibility, with better trend detection, but also womenswear were affected of some of the supply gaps that we could see between the markets. It's an issue that we see across the board on our part. Is that the main reason why you're seeing momentum fading a bit in womenswear, you think? It goes back to the reasons that we spoke about. One is the supply piece, where we haven't, across, if you look at product types, but also when you look at the certain markets and how we distribute the stock between the markets, that did not fully match the demand that we could see in the markets. That is definitely affecting womenswear. Also womenswear is an important customer group for us in Western Europe. In Western Europe, we have the effects of a very weak consumer sentiment. We can see, for example, the U.K. being a market that's been difficult this quarter. We see a weak consumer sentiment in Germany, even though in Germany, we believe we gain market share, but it is a weak market, and that affects womenswear as well. The supply issues related to the logistic network for Western Europe, of course, also affected womenswear, given that they have a significant part of our sales share in Western Europe. Thank you. Fredrik Ivarsson, ABG Sundal Collier. Question on the store optimization program. Obviously weighed a little bit in Q1 and also in Q2. I think you guided for the full year slightly positive, if I recall correctly. Is that still a relevant guidance? Yes. Okay, good. Then just a clarification on the OpEx guidance. Is that including or excluding the one-off costs? It is including the one-off costs. Okay, thanks. Arvid Uddfeldt, TT Nyhetsbyrån. Recently you gave notice to 100 people in Stockholm. Why, and could there be more layoffs? That notice was related to the organizational change that we are today making provisions for one-off costs for. It is as Adam says, it is a greater change in removing several layers in our organization in order to move the mandate closer to the customer and make decisions closer to the customer. That is a change that we do not see as recurring, it is a change that we believe is needed to create a faster, more relevant H&M. It is a one-off event and therefore we also report the provision as a one-off cost. What type of? Just to recap the question and the answer for the English-speaking audience. The question was connected to an announcement of an organization change in Stockholm, Daniel was confirming that it was related to the changes we have been making and presented under the one-off cost umbrella in the quarter. Next question in English, please. What type of employees is it that's being affected on this? This is not affecting our store colleagues. This is colleagues working in our offices that work in our sales organization. This is removing layers between the store manager and me as the CEO to create a flatter organization with more decision mandate to our local sales organizations to speed up the pace of execution of our offerings. It's not store colleagues, it's office colleagues. Thank you. With no further questions from the room at this point in time, let's invite questions from the telephone participants. Thank you. To ask a question, you will need to press star one and one on your telephone and wait for your name to be announced. To withdraw your question, please press star one and one again. That is star one and one to ask a question. We will now go to the first phone question. One moment, please. Your first question from the phone lines today comes from Monique Pollard from Citi. Please go ahead. Hello. Morning, everybody. Thank you for taking my questions. The first question I had was just on the work that you've been doing on the store estate. Just wondered if you could give us some sense of the extent of the uplift you're seeing in your store sales densities for the stores that you've touched so far in the program. Then if you could give us some sense of what proportion of your store estate you expect to touch in the second half, where you say it's going to step up, and also into 2027. I can start that. We do a number of things. We both, of course, open new stores and close other stores to get a shift from locations that we believe maybe have served their purpose in the back, so to say, and strengthen the overall portfolio of our store estate. The second thing we do is that we rebuild stores, and that's quite a tedious and costly process. That we also do step by step, but what we're speaking about here is a more agile and fast-moving improvement program where we touch layouts, we touch the digitalization that Daniel was speaking about regarding ensuring that we have full visibility and RFID technology in our stores to ensure availability and productivity of the store. That we see benefits these stores quite a bit. We have now, over the last year or so, probably touched around 15%-20% of our store estate with positive momentum, both in availability, but also that the store setup is more structured in a way that it supports what Daniel also focuses on mentioning here, that we can cater to the demand of the catchment where the stores sit. We have adjusted also sizing of concepts during this process. That means that the outcome is not equal in all stores, but that's the general foundation. What we now try to scale further throughout the autumn here. We see especially good results when we're able to extend the assortment offering. When we're adding in H&M Move, which is our sportswear offering, for example, or when we add in beauty through perfumes as a destination, we see those changes having the most positive effect on performance. Understood. The second question I had was just on the restructuring. I understand that the restructuring is putting in some of those regional structures, so your sales staff, and removing that layer of HQ staff that sit in the sales organization. Can you give us some sense of the SEK actual benefit that you'll see to the P&L from these actions? Or is it more about improving the sales performance? When should we start to see that benefit, either from a cost out perspective or from a sales perspective? The main reason for doing the change is to speed up decision making and create more relevance for our customers. We are present across 81 different markets where customers have different needs based on calendar, weather, cultural aspects. The closer we put decision making to the reality of our customers, we believe the more relevant and the better we will become for our customers. That's the main reason. Over time, that should, of course, result in a more relevant customer offer that should drive profitable sales growth over time. That's the main reason. There is, of course, a cost effect to it as well. Yes. If we look at historically when we've done these things, we did, in previous year, a cost and efficiency program where we then called out that it would cost around SEK 800 million, and we expected savings around SEK 2 billion. Of those savings, about half of it was related to organization and staffing. I think that's a fairly good proxy of how we expect the costs to come down related to the provision we make here. The implementation will be gradual over time. Some markets can do this for legal reasons quicker, and some will take more time. There will be an implementation starting now and then ending up early next year. That's when we can start to see the benefits. Wonderful. Thank you very much. Thank you. Your next question today comes from the line of William Woods from Bernstein. Please go ahead. Hi. Good morning. You've done great work on the supply chain over the last four quarters. I suppose when you look over the next 6-12 months, most of that supply chain work, I think you said, is comped out now. What do you think is the next one big strategic priority? I know you've mentioned a lot of things, but what is the key thing that's either going to get sales going or drive margins up in the next 6-12 months? Thanks. When it comes to the strategic priorities for the business and what we need to accelerate to show up in an even stronger way for our customer, it is really related to, first, using the strength of the flexibility and the speed in the supply chain, but also the tech investments and developments that we are doing, combined with the investments we have made in a stronger, more creative organization with even stronger talents to create outstanding products that we deliver at the right time with no supply gaps. That's the first priority. The second one is, we have a huge strength of having a store portfolio network of 4,000 stores, but we recognize that there is more work that needs to be done on the store portfolio to show up in a way that truly inspire and excites the customer and make them convert and come back to us. Those two are the two key strategic priorities for the coming future, combined with all the other things, what we mentioned. If I should call out two, those are the two most important. Understood. Thank you very much. Thank you. Your next question comes from the line of Warwick Okines from BNP Paribas. Please go ahead. Good morning. Thank you. First question is just to come back on the store refurbishments. I didn't catch how many stores you plan to touch in the second half of the year. Perhaps you could just clarify that for me, please. We believe that we will have touched, by the end of this year, around a quarter of the stores. That is sort of the ambition we have set. That is then the increased pace compared to the normal rebuild cycle that we have had previously. That is then a more effective way, and hopefully, it will continue to generate the benefits that we have started to see, even though it's early stages connected to availability and an improved customer experience based on the store configuration being improved and enhanced with the concept changes and upgrades. Thank you. My second question is just around product. I think in the early stages of the turnaround plan, you talked a lot about product. Now it seems to be more about efficiencies and technology to enable the consumer to access the product in a more relevant way. Perhaps you could just talk a little bit more about the different product categories, where you're happy, where you're less happy with the development across women's, men's, and kids. A bit more color would be helpful. Thank you. As I said previously, product remains the most important focus. We see that that's the reason why customers come to us, why they come back to us, why they speak positively about us. Strengthening the product offering is the most important work that we do. There are components that are more structural and technical when it comes to investing in stronger data models, in better insights, applying AI, using AI for trend detection, for design enhancement of our design colleagues. There is a wide range of things that we can do. Then we are also investing in the best creative talents and people with impeccably good taste to be the curators and the developers of the assortment. Both go hand in hand. We see that that work is happening across all our customer groups at the moment. Then we are happy to see that when we act with more flexibility, with taking later decisions, we take better decisions and deliver more relevant assortment. The reason why we talk a lot about the supply in this quarter is that we call that out as one of the reasons why we did not reach the ambition for sales that we have set on ourselves for this quarter. Product do remains the most important piece of the work that we do. Thank you very much. Thank you. Our next question today comes from the line of Anne Critchlow from Berenberg. Please go ahead. Good morning. Thanks for taking my questions. I've got two, please. The first is on the sourcing and gross margin. I'm just wondering when the spike in materials prices will really affect the gross margin, whether it will be Q4 this year and then perhaps into H1 next year before easing back. Secondly, I just wondered if you could comment on the outlook for marketing costs in the second half compared to last year. More broadly, just how you're thinking about marketing in terms of cost of sales for the future. Thank you. On the first question, we normally estimate that it's a 6-8 month lag between how fiber and raw material prices affect our gross margin. That is sort of approximate. We don't foresee so much impact during the autumn, but it's more, as I said before, something we keep under close scrutiny ahead of the spring. On the marketing side, we believe, and it's then also captured in our SG&A guidance, that we will remain on fairly similar levels, but we will take with us the learnings we've had, how we increase the productivity of the marketing resources we put in. It's how we use different channels, how we optimize the content per channel, and how we then distribute efforts connected to marketing between markets as well. That work continues, but we foresee marketing resources to be at a similar level compared to last year. Of course, the efficiency that we see and that we're striving for in optimizing with the use of technology data insights will hopefully make us even more effective going forward. We strive for that balance to disconnect the levels of resource needed with the effect gotten, so to say. That is a continued effort. Great. Thank you. Thank you. Our next question today comes from the line of James Grzinic from Jefferies. Please go ahead Thank you. Good morning, all. You will be happy to know I will spare you my Swedish. I just wanted to clarify, perhaps you talked to availability issues and challenges in May and June and the impact on top line. Can you perhaps clarify what a clean number would have been, both in terms of the June flat number? I presume that against that there's been also a calendar switch. Just trying to get a little better, more of a sense of what that flat fiscal Q2 and flat June would have looked like if we adjust for those couple of dynamics, please. Hi, James. This is Joseph. We do not provide a clean number for this, but what we try to do is to highlight the key reasons why we saw an outcome slightly below what we planned for in these two selling periods that we have been discussing today, Q2 and the start of June. No adjusted figure to provide. Just to confirm, both the fiscal Q2 and the current trading would have been better adjusted for both availability issues and calendar swings. Yes, like Daniel pointed out before, the logistics disturbances or challenges that we had impacted us in both May and have also impacted during the start of June. That impact is there. The pattern with Western Europe markets seeing quite subdued demand. That was the situation both in Q2, but also the patterns insofar in June. Thank you. Thank you. Your next question comes from the line of Matthew Clements from Barclays. Please go ahead. Hi, good morning. A couple of questions on market share trends, if I can. Southern Europe demand seems to have been robust, I think, across the industry, but are there markets in Southern Europe where you're winning share? The second market share question would be about, I guess, the U.S. You said, I think U.S. demand had surprised you positively in recent quarters to the extent that actually the market was underserved with stock. How has U.S. demand evolved into the second quarter? Third on market share, Western Europe, I know you said you're gaining in Germany, you called out U.K. as weak. Are there markets in Western Europe where you're gaining share even if the market is stepping backwards? Thank you. Who's going to turn in? I can start. If we unpack it and look at just the external data, we can see that Southern Europe has shown resilience over the last couple of months, and that has not been the case in Central and Western Europe. Those are then combined in how we report Western Europe here with U.K. and Germany as we call out. What we are happy to see, though, that we are a strong player in Germany and our offering has been well received. Despite then a consumer not fully having the spending power as previously, we have been able to take market share. I think in Southern Europe and especially the markets closest to the Mediterranean, it's more evenly on par here. We see a more resilient customer, and we've been able to perform well. Lastly, on the U.S., we see, and we called it out before then, that we have seen a sequential strengthening. It was not strong in second quarter, but it's a step in the right direction, and we believe it's attributed both to, of course, our offering, but also the supply of garments that we set us up a little bit too prudently over the end of last year and into this year, affecting Q1 sales in the U.S. We see that trend is there in the right direction, but the level is not fully at the level where we want it to be. Okay, thank you. If I could just ask one extra question, if that's okay. Obviously, you're pointing to improvements in profitability, inventory productivity as well, and returns on capital employed. I think CapEx is obviously guided to be down year-on-year. Are there areas now you feel that you could, given the strength of the, or the improvements in the underlying business efficiency areas of investment, you could materially accelerate? I can start and then please fill in. There are a number of areas where we want to pick up the pace and where we see that the profitability and the solid financial ground will help us and enable us. One is related, of course, to the customer offer, where we always want to make sure we have the outstanding and best value for money, and that we always look at where do we need to invest to become more competitive, where do we need to invest to strengthen quality, to really make sure that we show up with an unbeatable value for money for our customers. That is something that we are assessing while monitoring, of course, the external effects on the material prices and so on. That's one area we're looking at. Another one is, as Adam mentioned, is the investment in the digital infrastructure. Part of that is CapEx, part of it is OpEx, given the nature of the expenses, but that's something that we will lean heavily into for the second half year with the upgrade of our digital infrastructure. The key piece of our CapEx has been and will be going forward, how we invest into the physical store portfolio. The more strong cases we find of really elevating the experience that resonates well with the customer, the more we will lean into it. That is, as Adam mentioned, sometimes it's the full rebuild like we have done with the big part of our flagship portfolio, and then it's also looking at the more cost-efficient, less capital-intense way of doing agile optimizations towards what really, really matters for the customer in that specific location. That's how we're looking at it. Perhaps a technical add-on is that when it comes to the tech investments, it do not all come as CapEx. We are also booking some of these tech infrastructure improvements on the OpEx line. Thanks very much. Thank you. The next question today comes from the line of Adam Cochrane from Deutsche Bank. Please go ahead. Good morning. Thanks, guys. First question is on markdown. Previously, you talked that you were having to increase the level of promotional intensity in order to get customers to shop. That may have been a sort of customer attitude that was prevalent. Is that something that you're still seeing? Are you managing your markdown more tightly, or is there a chance that you might need to increase the markdown in order to get, maybe particularly in Western Europe, customers shopping again if they are remaining in a sort of promotional mindset? Has that really changed over the last couple of months? I think the situation is fairly similar to how we described it in the last couple of months. This improved stock efficiency helps us to spend less markdowns on stock cleaning, given that we have a better sell-through before stock cleaning. The markdowns we do use, we see that they are more towards triggering the more price sensitive segment of the market. Given the lower consumer confidence in some of our key markets, we do see that in certain part of the customer base, we have needed to activate with more intense markdowns for the most price sensitive segments of the market. Here we see as we see in many external reports, of course, that several of our key markets, we see certain customer groups increasing and staying very, very resilient, and certain customer groups having a really, really tight wallet after several years of inflation. The way you describe it is relevant for how it's been and also how we look at the last few months. There's not a major change. As a company, are you sitting there trying to increase your full price sell-through in your stores and online? Does it take the customer some time to, I want to use the phrase, "Get used to the fact," or are more likely to buy H&M products on full price? They go into a nice store and see nice products. Do you reckon there's a lag between you moving in that direction and customers responding to it, which may take a little while of them getting used to it? We see that when we get everything together, an exciting experience package and strong communication, and most importantly, really on-trend relevant garments, there is a very high appetite for full price sell-through from the customer base. We do recognize we are across 4,000 stores and all different demographics, and we have seen many customers getting a lot of pressure on their disposable income through inflation. Of course, it's not always a question of full price or not, but sometimes it's also a question whether do you have EUR 10 or EUR 15 to spend, and that those low price points become important for a certain segment of the market. That we also see. When we get everything together, like we do in some of the flagship stores that we have upgraded, like we see in our online channel, we see a very strong sort of sell-through on full price. Finally, one. Is there an opportunity to focus more on those customers that, I know you want to be across the board, but if some of those lower income consumers are more challenged, are you able to play with your product mix and things that increase maybe the average selling price via mix to try and maximize sales to those customers that do have the wallet to spend? We see that over the last year, the last two years, it's been really positive to see that we are able to sell a wider mix and a wider range of products. We see customer coming to us for also the high functional athletic tights that have a higher price point, or they come to us for seeing really good performance on this spring outdoor collection, which is a higher price point. We've seen good performance in denim, all of them sort of increasing the mix of prices. We welcome everyone, and it's important for us that you can always find very attractive, sustainable, but relevant products at an attractive entry price point as well. We see that we have potential and work ahead of us to strengthen both the categories, and that's sort of how we want to widen our offer to build an even more relevant H&M. Thanks. Thank you. As a reminder, if you would like to ask a question, please press star one and one on your telephone keypad. That is star one and one to ask a question. We will now go to the next question. Your next question comes from the line of Richard Chamberlain from RBC Capital Markets. Please go ahead. Yeah, good morning. I've got a couple of questions, if that's all right. The first one is just going back to the tech investment. I wondered if you can quantify how much was the effect on OpEx from tech investments in the second quarter, and how much you're looking for the second half. I'm just trying to get a feel for how they might affect the underlying OpEx trend for the rest of this year. Thanks. Well, as we said before, the program to start to upgrade our core ERP systems and our fundamental tech infrastructure has started, but it has not yet started to affect the OpEx level. That is ahead of us. That is why we remain with our guidance of low single digit OpEx cost increases in local currencies. The delta versus today then is to a great extent attributed to the OpEx part of the tech investments that we're starting to do. Okay. Thank you. The second one is on pricing and price competitiveness. How do you view your relative pricing now in Western Europe and the U.S. and whether you need to reinvest in the offer on price to drive sales volumes? It's tremendously important for us that the customer can feel confident that you always find the best, most outstanding value for money when you come to H&M, regardless of price point. Regardless if it's a EUR 4.90 T-shirt for a school start or if it's an elaborate piece in our spring collection for EUR 99. We are doing work all the time to make sure that we are both offering outstanding value for money, but also that we are competitive. More than that, it's about how we build up the assortment structure and make sure that we have a good coverage on the most relevant and attractive price points, and that each product provides outstanding value for money at that price point. It is an ongoing work. We are continuing to build on the fact that customer receives our widened assortment and our wider product mix very positively. We continue to build on that while making sure that you always find also very strong low price entry category price points at H&M. I don't know if you want to elaborate. Okay. Thank you. Thank you. We will now go to the next question. Your next question today comes from the line of Erik Sandstedt from Kepler Cheuvreux. Please go ahead. Hi. Thanks. Erik Sandstedt from Kepler Cheuvreux. Couple of follow-up questions here. I am not sure if you mentioned it, in terms of June sales, have you seen any impact from the ongoing heat wave in Europe? Looking at the monthly sales outcome in fashion retail is always very tricky because it's affected by those very short term effects, where weather is probably the strongest one. You should always be cautious to look at that short number, because over time, weather is neutral. In the short time, it has a very big impact. From what we can see, the last two weeks, there's been a big interest around the most summerish collection, which is no surprise given the heat wave that we have seen. H&M is a great destination for summer garments, we can see that we are relevant for the customer when there is a heat wave. I would be very cautious to make any bigger conclusions. We assess the month to be much in line with the sales performance that we have seen so far this year, which is below what we're satisfied with. I understand. Thanks. Just a follow-up question on the earlier markdown question. Because I guess inventory levels continue to decline year-over-year, but we're not really seeing any positive impact on markdowns. You basically mentioned a flat impact here in the second quarter and also a guidance for flat impact in Q3. Are you suggesting there is no sort of strong correlation between inventory levels and markdowns? Or how should we think about it? There is, but if we then unpack into two components, we can see that the stock solving component goes down quite a bit. What Daniel describes and what we can see is that commercial activity we've needed to keep on a similar level, and that is then the counter aspect right now then. In the long term, once hopefully we are through this more subdued consumer confidence, we believe that we will more reap the rewards of the more effective inventory and then getting the benefits of normalizing the commercial aspects of markdowns and remaining on the lowered stock solving aspect of the markdowns. Perfect. Thanks. That's all I had. Thank you. There are currently no further phone questions. I will now hand the call back to the room. Thank you. Any further questions from the room? No. Over to you. That concludes this first half year press conference. Thank you so much for joining. Thank you for your continued engagement and interest in H&M. We truly appreciate that. If we don't speak before, we will meet next time on 24th of September for the Q3 report. With that said, I wish you all a wonderful summer, and thank you for joining us today. Thank you. Thank you. Thank you

Speaker 11: Good morning and a warm welcome to everyone. Today, we present the second quarter results for 2026 for the H&M Group. My name is Joseph Ahlberg and I am Head of Investor Relations. Before I hand over to our CEO, Daniel Ervér, let me briefly outline today's agenda. As per usual, Daniel will start by sharing a short summary of our results. Our CFO, Adam Karlsson, will then provide a more detailed financial review. After that, Daniel will walk you through selected highlights from the quarter and provide a brief outlook. We will end with a Q&A session where Daniel, Adam, and I will be available to answer your questions. With that, please welcome Daniel. Good morning and a warm welcome to everyone. good morning and a warm welcome to everyone Today, we present the second quarter results for 2026 for the H&M Group. today we present the second quarter results for 2026 for the h&m group My name is Joseph Ahlberg and I am Head of Investor Relations. my name is joseph ahlberg and i am head of investor relations Before I hand over to our CEO, Daniel Ervér, let me briefly outline today's agenda. before i hand over to our ceo daniel ervér let me briefly outline today's agenda As per usual, Daniel will start by sharing a short summary of our results. as per usual daniel will start by sharing a short summary of our results Our CFO, Adam Karlsson, will then provide a more detailed financial review. our cfo adam karlsson will then provide a more detailed financial review After that, Daniel will walk you through selected highlights from the quarter and provide a brief outlook. after that daniel will walk you through selected highlights from the quarter and provide a brief outlook We will end with a Q&A session where Daniel, Adam, and I will be available to answer your questions. we will end with a q&a session where daniel adam and i will be available to answer your questions With that, please welcome Daniel. with that please welcome daniel

Speaker 6: Good morning, everyone, and a warm welcome to those of you who are joining us online, but also those of you who are joining us here in the room on this beautiful summer morning in Stockholm. Before we start, I just want to take the opportunity to recognize that I think all of us woke up this morning to the news from Venezuela, and we have spoken to our teams on site, and we are pleased to hear that we had no casualties and no injuries, and we were able to evacuate our store on time. Beyond that, our thoughts are, of course, with the Venezuelan people at this point in time. Shifting the focus back to H&M and to the first half year, our continued long-term work delivered a solid profit development through the first half year. Good morning, everyone, and a warm welcome to those of you who are joining us online, but also those of you who are joining us here in the room on this beautiful summer morning in Stockholm. good morning everyone and a warm welcome to those of you who are joining us online but also those of you who are joining us here in the room on this beautiful summer morning in stockholm Before we start, I just want to take the opportunity to recognize that I think all of us woke up this morning to the news from Venezuela, and we have spoken to our teams on site, and we are pleased to hear that we had no casualties and no injuries, and we were able to evacuate our store on time. before we start i just want to take the opportunity to recognize that i think all of us woke up this morning to the news from venezuela and we have spoken to our teams on site and we are pleased to hear that we had no casualties and no injuries and we were able to evacuate our store on time Beyond that, our thoughts are, of course, with the Venezuelan people at this point in time. beyond that our thoughts are of course with the venezuelan people at this point in time Shifting the focus back to H&M and to the first half year, our continued long-term work delivered a solid profit development through the first half year. shifting the focus back to h&m and to the first half year our continued long-term work delivered a solid profit development through the first half year Looking at the second quarter specifically, we can see that we delivered a 12% profit margin, excluding the one-time costs that we speak about in the report. The improved profitability comes from improved gross margin. It comes from strong operational efficiency throughout the organization, and it comes through very solid cost control throughout our different markets around the globe. We can see that the one-off cost that we speak about this morning, they are related to an organizational change. The purpose of the change is to make sure that we become more relevant for our customers by becoming close to our customers and move mandate and decision making closer to our customers so we take quicker decisions to become more relevant to the 81 different markets that we have across the globe. Looking at the second quarter specifically, we can see that we delivered a 12% profit margin, excluding the one-time costs that we speak about in the report. looking at the second quarter specifically we can see that we delivered a 12% profit margin excluding the one-time costs that we speak about in the report The improved profitability comes from improved gross margin. the improved profitability comes from improved gross margin It comes from strong operational efficiency throughout the organization, and it comes through very solid cost control throughout our different markets around the globe. it comes from strong operational efficiency throughout the organization and it comes through very solid cost control throughout our different markets around the globe We can see that the one-off cost that we speak about this morning, they are related to an organizational change. we can see that the one-off cost that we speak about this morning they are related to an organizational change The purpose of the change is to make sure that we become more relevant for our customers by becoming close to our customers and move mandate and decision making closer to our customers so we take quicker decisions to become more relevant to the 81 different markets that we have across the globe. the purpose of the change is to make sure that we become more relevant for our customers by becoming close to our customers and move mandate and decision making closer to our customers so we take quicker decisions to become more relevant to the 81 different markets that we have across the globe Looking at our operating margin on a 12-month rolling basis, it increased two percentage points and reached 8.5%, including the one-time costs for the last 12 months. While we are satisfied with the profitability, we are happy to see stock going down 10%. We are still not yet where we want to be when it comes to sales. Looking at the quarter, it came in fairly in line with last year's sales, and that's with 3% fewer stores. The 3% fewer stores is a result of the ongoing optimization of our store portfolio that continues. Looking at the month of June, we estimate June to come in on par with last year. The sales performance in the quarter is a reflection of a number of different factors. Looking at our operating margin on a 12-month rolling basis, it increased two percentage points and reached 8.5%, including the one-time costs for the last 12 months. looking at our operating margin on a 12-month rolling basis it increased two percentage points and reached 8.5% including the one-time costs for the last 12 months While we are satisfied with the profitability, we are happy to see stock going down 10%. while we are satisfied with the profitability we are happy to see stock going down 10% We are still not yet where we want to be when it comes to sales. we are still not yet where we want to be when it comes to sales Looking at the quarter, it came in fairly in line with last year's sales, and that's with 3% fewer stores. looking at the quarter it came in fairly in line with last year's sales and that's with 3% fewer stores The 3% fewer stores is a result of the ongoing optimization of our store portfolio that continues. the 3% fewer stores is a result of the ongoing optimization of our store portfolio that continues Looking at the month of June, we estimate June to come in on par with last year. looking at the month of june we estimate june to come in on par with last year The sales performance in the quarter is a reflection of a number of different factors. the sales performance in the quarter is a reflection of a number of different factors The first being, while we're very happy about the improved stock efficiency that we see, we can see and recognize that throughout our business, there are pockets across product types, price groups, markets, where we came in slightly short on supply in relation to the demand that we could see. Secondly, this quarter has been a difficult quarter for Western Europe. We could see a deterioration or a lower consumer confidence across several of our key markets in Europe that affected sales. In Europe, we also are working on consolidating our logistic network. That led to some disturbances and lower availability for our customers, especially in the month of May and June in Western Europe. Thirdly, it's a quarter that's a weak quarter for portfolio brands, and that's related mainly to two different things. The first being, while we're very happy about the improved stock efficiency that we see, we can see and recognize that throughout our business, there are pockets across product types, price groups, markets, where we came in slightly short on supply in relation to the demand that we could see. the first being while we're very happy about the improved stock efficiency that we see we can see and recognize that throughout our business there are pockets across product types price groups markets where we came in slightly short on supply in relation to the demand that we could see Secondly, this quarter has been a difficult quarter for Western Europe. secondly this quarter has been a difficult quarter for western europe We could see a deterioration or a lower consumer confidence across several of our key markets in Europe that affected sales. we could see a deterioration or a lower consumer confidence across several of our key markets in europe that affected sales In Europe, we also are working on consolidating our logistic network. in europe we also are working on consolidating our logistic network That led to some disturbances and lower availability for our customers, especially in the month of May and June in Western Europe. that led to some disturbances and lower availability for our customers especially in the month of may and june in western europe Thirdly, it's a quarter that's a weak quarter for portfolio brands, and that's related mainly to two different things. thirdly it's a quarter that's a weak quarter for portfolio brands and that's related mainly to two different things The first one being that we closed all our Monki stores in 2025. That still has an effect. The second one being that portfolio brands had a big focus on full price sales in this quarter, which affected the top-line performance. We're happy to see that portfolio brands are back to growth in the month of June. With that first short summary, I will hand over to you, Adam, to go more into the details of the financial performance for the quarter. The first one being that we closed all our Monki stores in 2025. the first one being that we closed all our monki stores in 2025 That still has an effect. that still has an effect The second one being that portfolio brands had a big focus on full price sales in this quarter, which affected the top-line performance. the second one being that portfolio brands had a big focus on full price sales in this quarter which affected the top-line performance We're happy to see that portfolio brands are back to growth in the month of June. we're happy to see that portfolio brands are back to growth in the month of june With that first short summary, I will hand over to you, Adam, to go more into the details of the financial performance for the quarter. with that first short summary i will hand over to you adam to go more into the details of the financial performance for the quarter

Speaker 2: Thank you very much, Daniel, and good morning, everyone. As Daniel highlighted, we have made progress in strengthening our profitability. We have more to do when it comes to sales. Online sales, however, continue to grow. We have come the furthest in that channel with the ambition to elevate the customer experience. The store channel saw a more varied development. We had around 3% fewer stores compared to last year as our optimization work across the portfolio continues. We're also upgrading our existing store base, and we see sales uplift in the stores that we have touched so far. This work, however, is still at an earliest stage. In the second half year, we will broaden the rollout of a larger share of stores. Thank you very much, Daniel, and good morning, everyone. thank you very much daniel and good morning everyone As Daniel highlighted, we have made progress in strengthening our profitability. as daniel highlighted we have made progress in strengthening our profitability We have more to do when it comes to sales. we have more to do when it comes to sales Online sales, however, continue to grow. online sales however continue to grow We have come the furthest in that channel with the ambition to elevate the customer experience. we have come the furthest in that channel with the ambition to elevate the customer experience The store channel saw a more varied development. the store channel saw a more varied development We had around 3% fewer stores compared to last year as our optimization work across the portfolio continues. we had around 3% fewer stores compared to last year as our optimization work across the portfolio continues We're also upgrading our existing store base, and we see sales uplift in the stores that we have touched so far. we're also upgrading our existing store base and we see sales uplift in the stores that we have touched so far This work, however, is still at an earliest stage. this work however is still at an earliest stage In the second half year, we will broaden the rollout of a larger share of stores. in the second half year we will broaden the rollout of a larger share of stores Looking at the regions, sales in local currency sequentially increased or remained stable in Q2 versus Q1 in all regions except Western Europe. We're happy to see that we're improving performance in both Southern Europe and in Asia. The initiatives that we've taken so far to consolidate our supplier base and deepen our strategic partnership with our suppliers continue to support gross margin. Gross margin increased by 120 basis points to 56.6%, compared to 55.4% in Q2 last year. External factors affecting the gross margin remained somewhat positive and costs for markdown were in line with previous years. Looking at the rolling 12 months, we now are at a gross margin of 54.1%, which means that we're also in the range of what we have called a more normalized gross margin of 54%-55%. Looking at the regions, sales in local currency sequentially increased or remained stable in Q2 versus Q1 in all regions except Western Europe. looking at the regions sales in local currency sequentially increased or remained stable in q2 versus q1 in all regions except western europe We're happy to see that we're improving performance in both Southern Europe and in Asia. we're happy to see that we're improving performance in both southern europe and in asia The initiatives that we've taken so far to consolidate our supplier base and deepen our strategic partnership with our suppliers continue to support gross margin. the initiatives that we've taken so far to consolidate our supplier base and deepen our strategic partnership with our suppliers continue to support gross margin Gross margin increased by 120 basis points to 56.6%, compared to 55.4% in Q2 last year. gross margin increased by 120 basis points to 56.6% compared to 55.4% in q2 last year External factors affecting the gross margin remained somewhat positive and costs for markdown were in line with previous years. external factors affecting the gross margin remained somewhat positive and costs for markdown were in line with previous years Looking at the rolling 12 months, we now are at a gross margin of 54.1%, which means that we're also in the range of what we have called a more normalized gross margin of 54%-55%. looking at the rolling 12 months we now are at a gross margin of 54.1% which means that we're also in the range of what we have called a more normalized gross margin of 54%-55% This is an important building block to reach our long-term ambition and target to have a double-digit EBIT margin. Cost control remains an important focus area, and we have delivered good productivity improvements throughout the quarter. Including the one-off cost, selling and administrative costs grew by 1% in local currencies compared to the same quarter last year. Excluding the one-off costs of SEK 679 million that we've taken in the quarter, and that is, as Daniel said, related to organizational changes, the cost base decreased by 2% in local currencies. This decrease is mainly the result of lower selling expenses supported by logistic efficiencies, optimization of our store portfolio, and a more efficient use of our marketing resources. This is an important building block to reach our long-term ambition and target to have a double-digit EBIT margin. this is an important building block to reach our long-term ambition and target to have a double-digit ebit margin Cost control remains an important focus area, and we have delivered good productivity improvements throughout the quarter. cost control remains an important focus area and we have delivered good productivity improvements throughout the quarter Including the one-off cost, selling and administrative costs grew by 1% in local currencies compared to the same quarter last year. including the one-off cost selling and administrative costs grew by 1% in local currencies compared to the same quarter last year Excluding the one-off costs of SEK 679 million that we've taken in the quarter, and that is, as Daniel said, related to organizational changes, the cost base decreased by 2% in local currencies. excluding the one-off costs of sek 679 million that we've taken in the quarter and that is as daniel said related to organizational changes the cost base decreased by 2% in local currencies This decrease is mainly the result of lower selling expenses supported by logistic efficiencies, optimization of our store portfolio, and a more efficient use of our marketing resources. this decrease is mainly the result of lower selling expenses supported by logistic efficiencies optimization of our store portfolio and a more efficient use of our marketing resources This drove a significant improvement in our operating profit in the quarter and excluding the one-offs, the margin for Q2 was 12% compared to 10.4% in the second quarter of 2025. Looking at the rolling 12 months and including one-offs, the operating margin increased to 8.5%, up from 6.5%, and during the quarter, then excluding the one-off, it reached 8.8% over the past 12 months. If we take a look at the inventory, the stock in trade is now at 15.8% of sales versus 16.6% in the same time last year. The inventory composition is considered to be good going into Q3 while we then continue to improve precision, demand planning, buying, and stock management. So let's take a step back and look at the structural journey that we've done over the last years. This drove a significant improvement in our operating profit in the quarter and excluding the one-offs, the margin for Q2 was 12% compared to 10.4% in the second quarter of 2025. this drove a significant improvement in our operating profit in the quarter and excluding the one-offs the margin for q2 was 12% compared to 10.4% in the second quarter of 2025 Looking at the rolling 12 months and including one-offs, the operating margin increased to 8.5%, up from 6.5%, and during the quarter, then excluding the one-off, it reached 8.8% over the past 12 months. looking at the rolling 12 months and including one-offs the operating margin increased to 8.5% up from 6.5% and during the quarter then excluding the one-off it reached 8.8% over the past 12 months If we take a look at the inventory, the stock in trade is now at 15.8% of sales versus 16.6% in the same time last year. if we take a look at the inventory the stock in trade is now at 15.8% of sales versus 16.6% in the same time last year The inventory composition is considered to be good going into Q3 while we then continue to improve precision, demand planning, buying, and stock management. the inventory composition is considered to be good going into q3 while we then continue to improve precision demand planning buying and stock management So let's take a step back and look at the structural journey that we've done over the last years. so let's take a step back and look at the structural journey that we've done over the last years As you can see in these two graphs, it's clear that through focused execution, we have strengthened both our profitability and our operational foundation. This improvement is demonstrated in gross margin and inventory levels here to the left, and in the operating margin to the right. And this progress enables us to continue to strengthen our customer offer and become faster and more customer focused. We can also see that key value drivers such as return on capital employed and earnings per share are building a clear momentum. Over the past three years, the rolling 12 months return on capital employed has increased by over 11 percentage points to 17.4%, and the EPS has increased more than 260% over the same period. As you can see in these two graphs, it's clear that through focused execution, we have strengthened both our profitability and our operational foundation. as you can see in these two graphs it's clear that through focused execution we have strengthened both our profitability and our operational foundation This improvement is demonstrated in gross margin and inventory levels here to the left, and in the operating margin to the right. this improvement is demonstrated in gross margin and inventory levels here to the left and in the operating margin to the right And this progress enables us to continue to strengthen our customer offer and become faster and more customer focused. and this progress enables us to continue to strengthen our customer offer and become faster and more customer focused We can also see that key value drivers such as return on capital employed and earnings per share are building a clear momentum. we can also see that key value drivers such as return on capital employed and earnings per share are building a clear momentum Over the past three years, the rolling 12 months return on capital employed has increased by over 11 percentage points to 17.4%, and the EPS has increased more than 260% over the same period. over the past three years the rolling 12 months return on capital employed has increased by over 11 percentage points to 17.4% and the eps has increased more than 260% over the same period In addition to the improved profitability, they also demonstrate a stronger capital efficiency and a more disciplined execution across the business. Highlighting the stronger operating model that we have today. As these improvements continue, they increasingly underpin our ability to create sustainable value over time. Turning then to our financial position. Leverage remains inside the net debt to EBITDA target of one to two times. Cash conversion is strong and helped by good progress in active working capital management. We have a high degree of financial flexibility and liquidity buffer to secure that we can navigate volatility and to capture future opportunities. In the second quarter, we completed a share buyback program of 1.4 million shares worth around SEK 220 million for this year's long-term incentive program. In addition to the improved profitability, they also demonstrate a stronger capital efficiency and a more disciplined execution across the business. in addition to the improved profitability they also demonstrate a stronger capital efficiency and a more disciplined execution across the business Highlighting the stronger operating model that we have today. highlighting the stronger operating model that we have today As these improvements continue, they increasingly underpin our ability to create sustainable value over time. as these improvements continue they increasingly underpin our ability to create sustainable value over time Turning then to our financial position. turning then to our financial position Leverage remains inside the net debt to EBITDA target of one to two times. leverage remains inside the net debt to ebitda target of one to two times Cash conversion is strong and helped by good progress in active working capital management. cash conversion is strong and helped by good progress in active working capital management We have a high degree of financial flexibility and liquidity buffer to secure that we can navigate volatility and to capture future opportunities. we have a high degree of financial flexibility and liquidity buffer to secure that we can navigate volatility and to capture future opportunities In the second quarter, we completed a share buyback program of 1.4 million shares worth around SEK 220 million for this year's long-term incentive program. in the second quarter we completed a share buyback program of 1.4 million shares worth around sek 220 million for this year's long-term incentive program In line then with our financial policy, we continue to return capital to shareholders through dividends, and with the first installment paid out now in May and the remaining part to be paid out in November. With that said, I'll hand back to you, Daniel, to take us forward. Thank you. In line then with our financial policy, we continue to return capital to shareholders through dividends, and with the first installment paid out now in May and the remaining part to be paid out in November. in line then with our financial policy we continue to return capital to shareholders through dividends and with the first installment paid out now in may and the remaining part to be paid out in november With that said, I'll hand back to you, Daniel, to take us forward. with that said i'll hand back to you daniel to take us forward Thank you. thank you

Speaker 6: Thank you. As Adam spoke about, during the quarter, we continued to strengthen and build a more solid foundation for the H&M Group to build more resilience, but also strengthen the way we show up in the eyes of the customer. In the quarter, as we mentioned, we strengthened our organizational setup by removing the previous regional layer in our sales markets and also removing the online sales organization. The purpose for this is to move decision-making much closer to the customer to become more relevant in each market, but also pick up speed in how we improve the customer offer. This change also means that we are strengthening the representation of sales markets in the global leadership team as well. Thank you. thank you As Adam spoke about, during the quarter, we continued to strengthen and build a more solid foundation for the H&M Group to build more resilience, but also strengthen the way we show up in the eyes of the customer. as adam spoke about during the quarter we continued to strengthen and build a more solid foundation for the h&m group to build more resilience but also strengthen the way we show up in the eyes of the customer In the quarter, as we mentioned, we strengthened our organizational setup by removing the previous regional layer in our sales markets and also removing the online sales organization. in the quarter as we mentioned we strengthened our organizational setup by removing the previous regional layer in our sales markets and also removing the online sales organization The purpose for this is to move decision-making much closer to the customer to become more relevant in each market, but also pick up speed in how we improve the customer offer. the purpose for this is to move decision-making much closer to the customer to become more relevant in each market but also pick up speed in how we improve the customer offer This change also means that we are strengthening the representation of sales markets in the global leadership team as well. this change also means that we are strengthening the representation of sales markets in the global leadership team as well For the second half of the year, we are starting an upgrade of our digital infrastructure. This is an important step for us to become more data-driven and help us to take better decisions in how we build up our customer offering and how we build our experiences. It's also important for us because it helps us to improve the precision in how we match supply to the demand that we see out in the markets. These changes combined creates a better preconditions for our teams to create a stronger customer offer with outstanding products, inspiring experiences, and strong brands. We have talked previously about the upgrade we made to the online store, where we have upgraded navigation, product presentation, and improved inspiration for our customers. For the second half of the year, we are starting an upgrade of our digital infrastructure. for the second half of the year we are starting an upgrade of our digital infrastructure This is an important step for us to become more data-driven and help us to take better decisions in how we build up our customer offering and how we build our experiences. this is an important step for us to become more data-driven and help us to take better decisions in how we build up our customer offering and how we build our experiences It's also important for us because it helps us to improve the precision in how we match supply to the demand that we see out in the markets. it's also important for us because it helps us to improve the precision in how we match supply to the demand that we see out in the markets These changes combined creates a better preconditions for our teams to create a stronger customer offer with outstanding products, inspiring experiences, and strong brands. these changes combined creates a better preconditions for our teams to create a stronger customer offer with outstanding products inspiring experiences and strong brands We have talked previously about the upgrade we made to the online store, where we have upgraded navigation, product presentation, and improved inspiration for our customers. we have talked previously about the upgrade we made to the online store where we have upgraded navigation product presentation and improved inspiration for our customers We are happy to see that in the second quarter, the online channel continues to develop really well. To further leverage our strength of having a seamless customer journey across our channels and for the customer to move freely between our different sales channels, we still have more work to do on our physical store network of 4,000 stores across our 81 different markets. Looking at the flagship share of our store portfolio, we have come a good way. The latest and one of the greatest examples is the opening of Hamngatan here in Stockholm in April. We have also continued our expansion into growth markets, mainly in Latin America. One highlight was a very successful opening with the first store in Rio de Janeiro, also in April this year. We are happy to see that in the second quarter, the online channel continues to develop really well. we are happy to see that in the second quarter the online channel continues to develop really well To further leverage our strength of having a seamless customer journey across our channels and for the customer to move freely between our different sales channels, we still have more work to do on our physical store network of 4,000 stores across our 81 different markets. to further leverage our strength of having a seamless customer journey across our channels and for the customer to move freely between our different sales channels we still have more work to do on our physical store network of 4,000 stores across our 81 different markets Looking at the flagship share of our store portfolio, we have come a good way. looking at the flagship share of our store portfolio we have come a good way The latest and one of the greatest examples is the opening of Hamngatan here in Stockholm in April. the latest and one of the greatest examples is the opening of hamngatan here in stockholm in april We have also continued our expansion into growth markets, mainly in Latin America. we have also continued our expansion into growth markets mainly in latin america One highlight was a very successful opening with the first store in Rio de Janeiro, also in April this year. one highlight was a very successful opening with the first store in rio de janeiro also in april this year We have then started to improve a larger part of our portfolio by making improvements into layout, to product presentation, and giving better tech tools to our staffs in store to better serve our customers. As Adam mentioned, this is work that we have started, and it's work that we expect to reach a broader part of the portfolio moving into the second half of this year. During the quarter, we also continued to build excitement around our brands. We have done that by tapping into cultural moments, but also partnering with exciting creators. One collaboration that I really want to highlight is the collaboration and the partnership we did with Stella McCartney. It's a collection that was really well-received by our customers at large, but it was especially well-received by our young customer base, which we're really happy about. We have then started to improve a larger part of our portfolio by making improvements into layout, to product presentation, and giving better tech tools to our staffs in store to better serve our customers. we have then started to improve a larger part of our portfolio by making improvements into layout to product presentation and giving better tech tools to our staffs in store to better serve our customers As Adam mentioned, this is work that we have started, and it's work that we expect to reach a broader part of the portfolio moving into the second half of this year. as adam mentioned this is work that we have started and it's work that we expect to reach a broader part of the portfolio moving into the second half of this year During the quarter, we also continued to build excitement around our brands. during the quarter we also continued to build excitement around our brands We have done that by tapping into cultural moments, but also partnering with exciting creators. we have done that by tapping into cultural moments but also partnering with exciting creators One collaboration that I really want to highlight is the collaboration and the partnership we did with Stella McCartney. one collaboration that i really want to highlight is the collaboration and the partnership we did with stella mccartney It's a collection that was really well-received by our customers at large, but it was especially well-received by our young customer base, which we're really happy about. it's a collection that was really well-received by our customers at large but it was especially well-received by our young customer base which we're really happy about It's a collection that combines fantastic, outstanding products with exciting, sustainable innovations. We were happy to see Taylor Swift wearing one of the key pieces at an NBA game earlier this spring. Another collaboration that is very different in form and shape, but also very important for our young customer base, was the beauty collaboration we did with the Swedish candy brand Bubs, where we tapped into Swedish candy culture to build an exciting beauty experience. That was exceptionally well-received by also our young customer base, which we were happy to see. Lastly, we were proud to see our new friend from our opening in Brazil, the music phenomenon, Anitta, who was performing at the World Cup opening in L.A. in a custom-made H&M outfit just a few weeks ago. It's a collection that combines fantastic, outstanding products with exciting, sustainable innovations. it's a collection that combines fantastic outstanding products with exciting sustainable innovations We were happy to see Taylor Swift wearing one of the key pieces at an NBA game earlier this spring. we were happy to see taylor swift wearing one of the key pieces at an nba game earlier this spring Another collaboration that is very different in form and shape, but also very important for our young customer base, was the beauty collaboration we did with the Swedish candy brand Bubs, where we tapped into Swedish candy culture to build an exciting beauty experience. another collaboration that is very different in form and shape but also very important for our young customer base was the beauty collaboration we did with the swedish candy brand bubs where we tapped into swedish candy culture to build an exciting beauty experience That was exceptionally well-received by also our young customer base, which we were happy to see. that was exceptionally well-received by also our young customer base which we were happy to see Lastly, we were proud to see our new friend from our opening in Brazil, the music phenomenon, Anitta, who was performing at the World Cup opening in L.A. in a custom-made H&M outfit just a few weeks ago. lastly we were proud to see our new friend from our opening in brazil the music phenomenon anitta who was performing at the world cup opening in l.a in a custom-made h&m outfit just a few weeks ago We have a few more highlights from this quarter that we would like to share with you in this short film. Please have a look. We have a few more highlights from this quarter that we would like to share with you in this short film. we have a few more highlights from this quarter that we would like to share with you in this short film Please have a look. please have a look

Speaker 2: Good. Let's look a bit forward then. The financial outlook for the year remains, We would like, though, to highlight a couple of things. For the third quarter, we estimate the overall effects of external factors impacting gross margin to be neutral compared to the same period last year, with a continued tailwind from transactional currency effects, given the weakened dollar, but with the cost for tariffs still being the main headwind. Sequentially, we expect higher cost for freight, mainly related to elevated spot prices for air freight and fuel surcharges. We are now within the normalized gross margin range of 54%-55% and will continue to invest the right quality in the right season, buying in competitive pricing to ensure that we have a fantastic offer combined with strong cost control. Good. good Let's look a bit forward then. let's look a bit forward then The financial outlook for the year remains, We would like, though, to highlight a couple of things. the financial outlook for the year remains we would like though to highlight a couple of things For the third quarter, we estimate the overall effects of external factors impacting gross margin to be neutral compared to the same period last year, with a continued tailwind from transactional currency effects, given the weakened dollar, but with the cost for tariffs still being the main headwind. for the third quarter we estimate the overall effects of external factors impacting gross margin to be neutral compared to the same period last year with a continued tailwind from transactional currency effects given the weakened dollar but with the cost for tariffs still being the main headwind Sequentially, we expect higher cost for freight, mainly related to elevated spot prices for air freight and fuel surcharges. sequentially we expect higher cost for freight mainly related to elevated spot prices for air freight and fuel surcharges We are now within the normalized gross margin range of 54%-55% and will continue to invest the right quality in the right season, buying in competitive pricing to ensure that we have a fantastic offer combined with strong cost control. we are now within the normalized gross margin range of 54%-55% and will continue to invest the right quality in the right season buying in competitive pricing to ensure that we have a fantastic offer combined with strong cost control When it comes to markdowns, we expect the cost of price reductions as a share of sales to be on similar levels as the third quarter last year. On the SG&A, as previously communicated, we have the ambition to grow SG&A at a low single-digit level in local currencies for the full year. The implementation of new tech infrastructure that Daniel spoke about will result in a somewhat increased cost pressure throughout the second half of the year. Focus remains on enabling a continued good cost control throughout, then, and a disciplined allocation of resources to high business impact areas, such as the continuation of store portfolio upgrades and the optimization of our warehousing network. When it comes to markdowns, we expect the cost of price reductions as a share of sales to be on similar levels as the third quarter last year. when it comes to markdowns we expect the cost of price reductions as a share of sales to be on similar levels as the third quarter last year On the SG&A, as previously communicated, we have the ambition to grow SG&A at a low single-digit level in local currencies for the full year. on the sg&a as previously communicated we have the ambition to grow sg&a at a low single-digit level in local currencies for the full year The implementation of new tech infrastructure that Daniel spoke about will result in a somewhat increased cost pressure throughout the second half of the year. the implementation of new tech infrastructure that daniel spoke about will result in a somewhat increased cost pressure throughout the second half of the year Focus remains on enabling a continued good cost control throughout, then, and a disciplined allocation of resources to high business impact areas, such as the continuation of store portfolio upgrades and the optimization of our warehousing network. focus remains on enabling a continued good cost control throughout then and a disciplined allocation of resources to high business impact areas such as the continuation of store portfolio upgrades and the optimization of our warehousing network The one-offs that we've taken in the quarter are related to driving higher sales through stronger execution but will also result in cost savings that are included in the full-year guidance for the SG&A. With that, I'll hand back to you, Daniel. The one-offs that we've taken in the quarter are related to driving higher sales through stronger execution but will also result in cost savings that are included in the full-year guidance for the SG&A. the one-offs that we've taken in the quarter are related to driving higher sales through stronger execution but will also result in cost savings that are included in the full-year guidance for the sg&a With that, I'll hand back to you, Daniel. with that i'll hand back to you daniel

Speaker 6: Thank you. Looking ahead, our priorities remain clear. We are really proud about the improvements we made in profitability and the improvement in stock levels, that gives us a strong foundation to continue to accelerate and build a stronger H&M. We have simplified the organization and strengthened the organization. We have invested in flexibility and speed in our supply chain, and we are embarking on upgrading our digital infrastructure. This combined strengthens our foundation even further. That puts us in a position to accelerate execution and do what truly matters the most for our customers, meaning exceptional products with outstanding value for money, building inviting and exciting experiences, and continue to build strong brands. With that, we are confident in our ability to continue to drive profitable, sustainable growth over time. Thank you. thank you Looking ahead, our priorities remain clear. looking ahead our priorities remain clear We are really proud about the improvements we made in profitability and the improvement in stock levels, that gives us a strong foundation to continue to accelerate and build a stronger H&M. we are really proud about the improvements we made in profitability and the improvement in stock levels that gives us a strong foundation to continue to accelerate and build a stronger h&m We have simplified the organization and strengthened the organization. we have simplified the organization and strengthened the organization We have invested in flexibility and speed in our supply chain, and we are embarking on upgrading our digital infrastructure. we have invested in flexibility and speed in our supply chain and we are embarking on upgrading our digital infrastructure This combined strengthens our foundation even further. this combined strengthens our foundation even further That puts us in a position to accelerate execution and do what truly matters the most for our customers, meaning exceptional products with outstanding value for money, building inviting and exciting experiences, and continue to build strong brands. that puts us in a position to accelerate execution and do what truly matters the most for our customers meaning exceptional products with outstanding value for money building inviting and exciting experiences and continue to build strong brands With that, we are confident in our ability to continue to drive profitable, sustainable growth over time. with that we are confident in our ability to continue to drive profitable sustainable growth over time Thank you so much for listening. Then I'll hand over to you, Joseph, to move into the Q&A. Thank you so much for listening. thank you so much for listening Then I'll hand over to you, Joseph, to move into the Q&A. then i'll hand over to you joseph to move into the q&a

Speaker 11: Thank you, Daniel. We will now start our Q&A. We will begin with questions from the participants in this room and then open up for questions from the telephone participants. Please remember to state your name before asking your question, and kindly limit yourself to one question at a time. With a maximum of two questions per participant. First question's from Andreas. Thank you, Daniel. thank you daniel We will now start our Q&A. we will now start our q&a We will begin with questions from the participants in this room and then open up for questions from the telephone participants. we will begin with questions from the participants in this room and then open up for questions from the telephone participants Please remember to state your name before asking your question, and kindly limit yourself to one question at a time. please remember to state your name before asking your question and kindly limit yourself to one question at a time With a maximum of two questions per participant. with a maximum of two questions per participant First question's from Andreas. first question's from andreas

Speaker 3: Good morning. Andreas Lundberg with SEB. Starting with the operation model you talked about, and if you could include or weigh that into the maybe somewhat too low inventory in certain places, how that works together, and where are you in your call it offensive moves, or when can you push the trigger for better availability than, or more products to sell given demand? Thank you. Good morning. good morning Andreas Lundberg with SEB. andreas lundberg with seb Starting with the operation model you talked about, and if you could include or weigh that into the maybe somewhat too low inventory in certain places, how that works together, and where are you in your call it offensive moves, or when can you push the trigger for better availability than, or more products to sell given demand? starting with the operation model you talked about and if you could include or weigh that into the maybe somewhat too low inventory in certain places how that works together and where are you in your call it offensive moves or when can you push the trigger for better availability than or more products to sell given demand Thank you. thank you

Speaker 6: We see that over the last quarters, we have made significant steps in reducing the stock in relation to sales. We've now come to a point where we put high pressure on the allocation systems and on the precision of our systems to be really precise, to make sure that we don't create supply gaps to the demand. That's why we're talking about further strengthening the digital infrastructure and further consolidating the logistic network to create the preconditions for further continue the journey towards our 12%-14% target for stock in relation to sales. Now we are at the point where we need more structural changes to make sure that we don't create supply gaps in the way we have seen in this quarter. We see that over the last quarters, we have made significant steps in reducing the stock in relation to sales. we see that over the last quarters we have made significant steps in reducing the stock in relation to sales We've now come to a point where we put high pressure on the allocation systems and on the precision of our systems to be really precise, to make sure that we don't create supply gaps to the demand. we've now come to a point where we put high pressure on the allocation systems and on the precision of our systems to be really precise to make sure that we don't create supply gaps to the demand That's why we're talking about further strengthening the digital infrastructure and further consolidating the logistic network to create the preconditions for further continue the journey towards our 12%-14% target for stock in relation to sales. that's why we're talking about further strengthening the digital infrastructure and further consolidating the logistic network to create the preconditions for further continue the journey towards our 12%-14% target for stock in relation to sales Now we are at the point where we need more structural changes to make sure that we don't create supply gaps in the way we have seen in this quarter. now we are at the point where we need more structural changes to make sure that we don't create supply gaps in the way we have seen in this quarter

Speaker 3: Where are you? Can you push harder now, or do you still have things to do before you can? Where are you? where are you Can you push harder now, or do you still have things to do before you can? can you push harder now or do you still have things to do before you can

Speaker 6: We think we are happy with the progress we've made when it comes stock in relation to sales. We don't see that that will take major steps. We will continue to work on reducing stock in relation to sales, but not at the same pace. To continue that journey, the pace will be slower because we will need to do further moves when it comes to supply chain and tech infrastructure to be able to do it without creating supply gaps. We think we are happy with the progress we've made when it comes stock in relation to sales. we think we are happy with the progress we've made when it comes stock in relation to sales We don't see that that will take major steps. we don't see that that will take major steps We will continue to work on reducing stock in relation to sales, but not at the same pace. we will continue to work on reducing stock in relation to sales but not at the same pace To continue that journey, the pace will be slower because we will need to do further moves when it comes to supply chain and tech infrastructure to be able to do it without creating supply gaps. to continue that journey the pace will be slower because we will need to do further moves when it comes to supply chain and tech infrastructure to be able to do it without creating supply gaps

Speaker 3: Okay. Was that one or two questions? Can I take one more? Okay. okay Was that one or two questions? was that one or two questions Can I take one more? can i take one more

Speaker 6: Yes. Yes. yes

Speaker 3: On the gross margin range, you talk about 54%-55%. You reach that now. Given that you now will maybe put more focus on the customer in various ways, how comfortable are you that you can stay at this 54%+ gross margin level? Thank you. On the gross margin range, you talk about 54%-55%. on the gross margin range you talk about 54%-55% You reach that now. you reach that now Given that you now will maybe put more focus on the customer in various ways, how comfortable are you that you can stay at this 54%+ gross margin level? given that you now will maybe put more focus on the customer in various ways how comfortable are you that you can stay at this 54%+ gross margin level Thank you. thank you

Speaker 2: The ambition is clear, as we call out and we always phrase the conditions for the gross margin in terms of the external factors, and they are of course very volatile. We see a situation now with cotton prices having spiked in the last couple of months, now coming down again. Of course, given that uncertainty, we are committed to stay in the range but continue to reinvest the further improvements we can see now in our supply chain and the operational efficiency that we are building together with the partners to maintain in that range, whilst then ensuring that we invest towards the customer. If you take the external factors, uncertainty aside, we feel comfortable that we are now close to the range where we can operate more long term. The ambition is clear, as we call out and we always phrase the conditions for the gross margin in terms of the external factors, and they are of course very volatile. the ambition is clear as we call out and we always phrase the conditions for the gross margin in terms of the external factors and they are of course very volatile We see a situation now with cotton prices having spiked in the last couple of months, now coming down again. we see a situation now with cotton prices having spiked in the last couple of months now coming down again Of course, given that uncertainty, we are committed to stay in the range but continue to reinvest the further improvements we can see now in our supply chain and the operational efficiency that we are building together with the partners to maintain in that range, whilst then ensuring that we invest towards the customer. of course given that uncertainty we are committed to stay in the range but continue to reinvest the further improvements we can see now in our supply chain and the operational efficiency that we are building together with the partners to maintain in that range whilst then ensuring that we invest towards the customer If you take the external factors, uncertainty aside, we feel comfortable that we are now close to the range where we can operate more long term. if you take the external factors uncertainty aside we feel comfortable that we are now close to the range where we can operate more long term It will call for, of course, continued work in the supply chain and moving the sourcing excellence program even further down in the tiers, so to say. Committed to the target, but uncertainty around the macro factors right now. It will call for, of course, continued work in the supply chain and moving the sourcing excellence program even further down in the tiers, so to say. it will call for of course continued work in the supply chain and moving the sourcing excellence program even further down in the tiers so to say Committed to the target, but uncertainty around the macro factors right now. committed to the target but uncertainty around the macro factors right now

Speaker 11: Niklas. Niklas. niklas

Speaker 14: Thank you. Niklas from DNB Carnegie. Can I ask about one-off costs? You talk about SEK 679 million in restructuring costs. You also mentioned SEK 565 million in change of management in portfolio brands, tech, and logistics. Is this also one-off cost, and why is it not mentioned? Can you just elaborate a little bit about the difference between these two items? Thank you. thank you Niklas from DNB Carnegie. niklas from dnb carnegie Can I ask about one-off costs? can i ask about one-off costs You talk about SEK 679 million in restructuring costs. you talk about sek 679 million in restructuring costs You also mentioned SEK 565 million in change of management in portfolio brands, tech, and logistics. you also mentioned sek 565 million in change of management in portfolio brands tech and logistics Is this also one-off cost, and why is it not mentioned? is this also one-off cost and why is it not mentioned Can you just elaborate a little bit about the difference between these two items? can you just elaborate a little bit about the difference between these two items

Speaker 2: We try to be clear distinguishing what are, as Daniel said, rebuilding the operative model while removing layers. That's a big thing that we don't foresee that will come again. The other part of this one-off or the extra charges we put on a quarter are more normal changes that we do every day, not to say, but more frequently reoccurring. That's why we distinguish between these two. The nature of them summing up quite a lot of small parts became quite big. We also then, as some of the effects will come later, we needed to do a provision for it. That's why they are included in the totality. In nature, they are somewhat different given that we do a more long-term change connected to the regional layer removal that we won't expect to happen again, so to say. We try to be clear distinguishing what are, as Daniel said, rebuilding the operative model while removing layers. we try to be clear distinguishing what are as daniel said rebuilding the operative model while removing layers That's a big thing that we don't foresee that will come again. that's a big thing that we don't foresee that will come again The other part of this one-off or the extra charges we put on a quarter are more normal changes that we do every day, not to say, but more frequently reoccurring. the other part of this one-off or the extra charges we put on a quarter are more normal changes that we do every day not to say but more frequently reoccurring That's why we distinguish between these two. that's why we distinguish between these two The nature of them summing up quite a lot of small parts became quite big. the nature of them summing up quite a lot of small parts became quite big We also then, as some of the effects will come later, we needed to do a provision for it. we also then as some of the effects will come later we needed to do a provision for it That's why they are included in the totality. that's why they are included in the totality In nature, they are somewhat different given that we do a more long-term change connected to the regional layer removal that we won't expect to happen again, so to say. in nature they are somewhat different given that we do a more long-term change connected to the regional layer removal that we won't expect to happen again so to say

Speaker 14: Okay. Can I also ask about the OpEx guidance for the full year? Because now you had OpEx down in Q1 and adjusting for one-off cost, it was down even more in Q2. You're talking about cost reductions now related to the layoffs, et cetera, and still you're guiding for increased OpEx for the full year. Are we looking at basically underlying OpEx increase exceeding the 2% or so in OpEx decrease in the first half? Okay. okay Can I also ask about the OpEx guidance for the full year? can i also ask about the opex guidance for the full year Because now you had OpEx down in Q1 and adjusting for one-off cost, it was down even more in Q2. because now you had opex down in q1 and adjusting for one-off cost it was down even more in q2 You're talking about cost reductions now related to the layoffs, et cetera, and still you're guiding for increased OpEx for the full year. you're talking about cost reductions now related to the layoffs et cetera and still you're guiding for increased opex for the full year Are we looking at basically underlying OpEx increase exceeding the 2% or so in OpEx decrease in the first half? are we looking at basically underlying opex increase exceeding the 2% or so in opex decrease in the first half

Speaker 2: We are, as well as within the gross margin, committed to manage our operations very effectively. We also call out that we will start to do investments, and particularly then in the tech landscape, that will be tilted towards the second half of the year. It is our best effort to estimate the sum of those effects. The continued ambition to keep a well-functioning, efficient operating model and combining it with a more forward-leaning investments. That part will be hitting the result rather than just being put on the balance sheet. There's no change of ambition, it's just the mechanics of how the year will look. We are, as well as within the gross margin, committed to manage our operations very effectively. we are as well as within the gross margin committed to manage our operations very effectively We also call out that we will start to do investments, and particularly then in the tech landscape, that will be tilted towards the second half of the year. we also call out that we will start to do investments and particularly then in the tech landscape that will be tilted towards the second half of the year It is our best effort to estimate the sum of those effects. it is our best effort to estimate the sum of those effects The continued ambition to keep a well-functioning, efficient operating model and combining it with a more forward-leaning investments. the continued ambition to keep a well-functioning efficient operating model and combining it with a more forward-leaning investments That part will be hitting the result rather than just being put on the balance sheet. that part will be hitting the result rather than just being put on the balance sheet There's no change of ambition, it's just the mechanics of how the year will look. there's no change of ambition it's just the mechanics of how the year will look

Speaker 14: Just a quick additional one. On the gross margin, you're talking about external factors being neutral in Q3. With what you're seeing now, and you talked about the cotton price, for instance. Are you seeing an increase in external factors from Q4 onwards, the way things look now, or is it fairly neutral going forward? Just a quick additional one. just a quick additional one On the gross margin, you're talking about external factors being neutral in Q3. on the gross margin you're talking about external factors being neutral in q3 With what you're seeing now, and you talked about the cotton price, for instance. with what you're seeing now and you talked about the cotton price for instance Are you seeing an increase in external factors from Q4 onwards, the way things look now, or is it fairly neutral going forward? are you seeing an increase in external factors from q4 onwards the way things look now or is it fairly neutral going forward

Speaker 2: There are, of course, a couple of factors. We can only speculate, but it looks like the currency effect will taper off. We will not have that big movements in the U.S. dollar weakening. For the last couple of months, there has been uncertainty about raw materials. It started with, of course, the materials based on petrol, but then cotton followed. We don't see any major reasons for cotton supply having gone down, meaning that the prices will go up, but it's just an effect of the total market sentiment. Now we can see over the last couple of weeks that it's coming down, and that's hopefully one of the positive aspects of the tension in the Middle East coming down. There are, of course, a couple of factors. there are of course a couple of factors We can only speculate, but it looks like the currency effect will taper off. we can only speculate but it looks like the currency effect will taper off We will not have that big movements in the U.S. dollar weakening. we will not have that big movements in the u.s dollar weakening For the last couple of months, there has been uncertainty about raw materials. for the last couple of months there has been uncertainty about raw materials It started with, of course, the materials based on petrol, but then cotton followed. it started with of course the materials based on petrol but then cotton followed We don't see any major reasons for cotton supply having gone down, meaning that the prices will go up, but it's just an effect of the total market sentiment. we don't see any major reasons for cotton supply having gone down meaning that the prices will go up but it's just an effect of the total market sentiment Now we can see over the last couple of weeks that it's coming down, and that's hopefully one of the positive aspects of the tension in the Middle East coming down. now we can see over the last couple of weeks that it's coming down and that's hopefully one of the positive aspects of the tension in the middle east coming down We see that currency effect potentially will ease out and hopefully also the fairly temporal spike in material prices will not be significant. There is some upward pressure, I would say, ahead of 2027. We see that currency effect potentially will ease out and hopefully also the fairly temporal spike in material prices will not be significant. we see that currency effect potentially will ease out and hopefully also the fairly temporal spike in material prices will not be significant There is some upward pressure, I would say, ahead of 2027. there is some upward pressure i would say ahead of 2027

Speaker 7: Good morning. Daniel Schmidt from Danske Bank. I was just thinking, when you talk about the lack of inventory affecting sales, you mentioned this now a couple of quarters, and I hear you in terms of what's needed, basically. Wasn't supposed to be the proximity sourcing, getting closer to your main markets compensate for that? Wasn't that the reason partly why you're moving production or sourcing closer to your main markets? Good morning. good morning Daniel Schmidt from Danske Bank. daniel schmidt from danske bank I was just thinking, when you talk about the lack of inventory affecting sales, you mentioned this now a couple of quarters, and I hear you in terms of what's needed, basically. i was just thinking when you talk about the lack of inventory affecting sales you mentioned this now a couple of quarters and i hear you in terms of what's needed basically Wasn't supposed to be the proximity sourcing, getting closer to your main markets compensate for that? wasn't supposed to be the proximity sourcing getting closer to your main markets compensate for that Wasn't that the reason partly why you're moving production or sourcing closer to your main markets? wasn't that the reason partly why you're moving production or sourcing closer to your main markets

Speaker 6: Absolutely. That is helping us to quicker close the gaps and quicker react when we see a demand that exceeds the supply that we have seen. We are able to react quicker. At the same time, we have set high ambitions for creating better stock efficiency to make sure we always have the latest, most current fashion. It's balancing the capabilities with the speed of the improvement, where I would say we wouldn't been able to be at this level of stock efficiency and sales if we wouldn't have had the proximity sourcing in place. That means that there's still work to do. We are still putting a lot of effort to accelerate the share that we source with much shorter lead times to further enable us to continue the move towards the 12-14 range that we're still aiming for. Absolutely. absolutely That is helping us to quicker close the gaps and quicker react when we see a demand that exceeds the supply that we have seen. that is helping us to quicker close the gaps and quicker react when we see a demand that exceeds the supply that we have seen We are able to react quicker. we are able to react quicker At the same time, we have set high ambitions for creating better stock efficiency to make sure we always have the latest, most current fashion. at the same time we have set high ambitions for creating better stock efficiency to make sure we always have the latest most current fashion It's balancing the capabilities with the speed of the improvement, where I would say we wouldn't been able to be at this level of stock efficiency and sales if we wouldn't have had the proximity sourcing in place. it's balancing the capabilities with the speed of the improvement where i would say we wouldn't been able to be at this level of stock efficiency and sales if we wouldn't have had the proximity sourcing in place That means that there's still work to do. that means that there's still work to do We are still putting a lot of effort to accelerate the share that we source with much shorter lead times to further enable us to continue the move towards the 12-14 range that we're still aiming for. we are still putting a lot of effort to accelerate the share that we source with much shorter lead times to further enable us to continue the move towards the 12-14 range that we're still aiming for

Speaker 7: Okay, good. We've talked from time to time about the momentum that you built in womenswear. You said that it was stalling maybe a bit in the past couple of quarters. What's the development recently? Okay, good. okay good We've talked from time to time about the momentum that you built in womenswear. we've talked from time to time about the momentum that you built in womenswear You said that it was stalling maybe a bit in the past couple of quarters. you said that it was stalling maybe a bit in the past couple of quarters What's the development recently? what's the development recently

Speaker 6: When looking at sales across the board, we are not satisfied. We had plans for having stronger sales in this quarter than what we could see. We see different performance between the customer group, but none of them is able to drive strong enough to compensate and drive the total level where we want to be. That includes womenswear. We are happy with the way we work with more flexibility, with better trend detection, but also womenswear were affected of some of the supply gaps that we could see between the markets. It's an issue that we see across the board on our part. When looking at sales across the board, we are not satisfied. when looking at sales across the board we are not satisfied We had plans for having stronger sales in this quarter than what we could see. we had plans for having stronger sales in this quarter than what we could see We see different performance between the customer group, but none of them is able to drive strong enough to compensate and drive the total level where we want to be. we see different performance between the customer group but none of them is able to drive strong enough to compensate and drive the total level where we want to be That includes womenswear. that includes womenswear We are happy with the way we work with more flexibility, with better trend detection, but also womenswear were affected of some of the supply gaps that we could see between the markets. we are happy with the way we work with more flexibility with better trend detection but also womenswear were affected of some of the supply gaps that we could see between the markets It's an issue that we see across the board on our part. it's an issue that we see across the board on our part

Speaker 7: Is that the main reason why you're seeing momentum fading a bit in womenswear, you think? Is that the main reason why you're seeing momentum fading a bit in womenswear, you think? is that the main reason why you're seeing momentum fading a bit in womenswear you think

Speaker 6: It goes back to the reasons that we spoke about. One is the supply piece, where we haven't, across, if you look at product types, but also when you look at the certain markets and how we distribute the stock between the markets, that did not fully match the demand that we could see in the markets. That is definitely affecting womenswear. Also womenswear is an important customer group for us in Western Europe. In Western Europe, we have the effects of a very weak consumer sentiment. We can see, for example, the U.K. being a market that's been difficult this quarter. We see a weak consumer sentiment in Germany, even though in Germany, we believe we gain market share, but it is a weak market, and that affects womenswear as well. It goes back to the reasons that we spoke about. it goes back to the reasons that we spoke about One is the supply piece, where we haven't, across, if you look at product types, but also when you look at the certain markets and how we distribute the stock between the markets, that did not fully match the demand that we could see in the markets. one is the supply piece where we haven't across if you look at product types but also when you look at the certain markets and how we distribute the stock between the markets that did not fully match the demand that we could see in the markets That is definitely affecting womenswear. that is definitely affecting womenswear Also womenswear is an important customer group for us in Western Europe. also womenswear is an important customer group for us in western europe In Western Europe, we have the effects of a very weak consumer sentiment. in western europe we have the effects of a very weak consumer sentiment We can see, for example, the U.K. being a market that's been difficult this quarter. we can see for example the u.k being a market that's been difficult this quarter We see a weak consumer sentiment in Germany, even though in Germany, we believe we gain market share, but it is a weak market, and that affects womenswear as well. we see a weak consumer sentiment in germany even though in germany we believe we gain market share but it is a weak market and that affects womenswear as well The supply issues related to the logistic network for Western Europe, of course, also affected womenswear, given that they have a significant part of our sales share in Western Europe. The supply issues related to the logistic network for Western Europe, of course, also affected womenswear, given that they have a significant part of our sales share in Western Europe. the supply issues related to the logistic network for western europe of course also affected womenswear given that they have a significant part of our sales share in western europe

Speaker 7: Thank you. Thank you. thank you

Speaker 9: Fredrik Ivarsson, ABG Sundal Collier. Question on the store optimization program. Obviously weighed a little bit in Q1 and also in Q2. I think you guided for the full year slightly positive, if I recall correctly. Is that still a relevant guidance? Fredrik Ivarsson, ABG Sundal Collier. fredrik ivarsson abg sundal collier Question on the store optimization program. question on the store optimization program Obviously weighed a little bit in Q1 and also in Q2. obviously weighed a little bit in q1 and also in q2 I think you guided for the full year slightly positive, if I recall correctly. i think you guided for the full year slightly positive if i recall correctly Is that still a relevant guidance? is that still a relevant guidance

Speaker 2: Yes. Yes. yes

Speaker 9: Okay, good. Then just a clarification on the OpEx guidance. Is that including or excluding the one-off costs? Okay, good. okay good Then just a clarification on the OpEx guidance. then just a clarification on the opex guidance Is that including or excluding the one-off costs? is that including or excluding the one-off costs

Speaker 2: It is including the one-off costs. It is including the one-off costs. it is including the one-off costs

Speaker 9: Okay, thanks. Okay, thanks. okay thanks

Speaker 5: Arvid Uddfeldt, TT Nyhetsbyrån. Recently you gave notice to 100 people in Stockholm. Why, and could there be more layoffs? Arvid Uddfeldt, TT Nyhetsbyrån. arvid uddfeldt tt nyhetsbyrån Recently you gave notice to 100 people in Stockholm. recently you gave notice to 100 people in stockholm Why, and could there be more layoffs? why and could there be more layoffs

Speaker 6: That notice was related to the organizational change that we are today making provisions for one-off costs for. It is as Adam says, it is a greater change in removing several layers in our organization in order to move the mandate closer to the customer and make decisions closer to the customer. That is a change that we do not see as recurring, it is a change that we believe is needed to create a faster, more relevant H&M. It is a one-off event and therefore we also report the provision as a one-off cost. That notice was related to the organizational change that we are today making provisions for one-off costs for. that notice was related to the organizational change that we are today making provisions for one-off costs for It is as Adam says, it is a greater change in removing several layers in our organization in order to move the mandate closer to the customer and make decisions closer to the customer. it is as adam says it is a greater change in removing several layers in our organization in order to move the mandate closer to the customer and make decisions closer to the customer That is a change that we do not see as recurring, it is a change that we believe is needed to create a faster, more relevant H&M. that is a change that we do not see as recurring it is a change that we believe is needed to create a faster more relevant h&m It is a one-off event and therefore we also report the provision as a one-off cost. it is a one-off event and therefore we also report the provision as a one-off cost

Speaker 5: What type of? What type of? what type of

Speaker 11: Just to recap the question and the answer for the English-speaking audience. The question was connected to an announcement of an organization change in Stockholm, Daniel was confirming that it was related to the changes we have been making and presented under the one-off cost umbrella in the quarter. Next question in English, please. Just to recap the question and the answer for the English-speaking audience. just to recap the question and the answer for the english-speaking audience The question was connected to an announcement of an organization change in Stockholm, Daniel was confirming that it was related to the changes we have been making and presented under the one-off cost umbrella in the quarter. the question was connected to an announcement of an organization change in stockholm daniel was confirming that it was related to the changes we have been making and presented under the one-off cost umbrella in the quarter Next question in English, please. next question in english please

Speaker 5: What type of employees is it that's being affected on this? What type of employees is it that's being affected on this? what type of employees is it that's being affected on this

Speaker 6: This is not affecting our store colleagues. This is colleagues working in our offices that work in our sales organization. This is removing layers between the store manager and me as the CEO to create a flatter organization with more decision mandate to our local sales organizations to speed up the pace of execution of our offerings. It's not store colleagues, it's office colleagues. This is not affecting our store colleagues. this is not affecting our store colleagues This is colleagues working in our offices that work in our sales organization. this is colleagues working in our offices that work in our sales organization This is removing layers between the store manager and me as the CEO to create a flatter organization with more decision mandate to our local sales organizations to speed up the pace of execution of our offerings. this is removing layers between the store manager and me as the ceo to create a flatter organization with more decision mandate to our local sales organizations to speed up the pace of execution of our offerings It's not store colleagues, it's office colleagues. it's not store colleagues it's office colleagues

Speaker 11: Thank you. With no further questions from the room at this point in time, let's invite questions from the telephone participants. Thank you. thank you With no further questions from the room at this point in time, let's invite questions from the telephone participants. with no further questions from the room at this point in time let's invite questions from the telephone participants

Speaker 15: Thank you. To ask a question, you will need to press star one and one on your telephone and wait for your name to be announced. To withdraw your question, please press star one and one again. That is star one and one to ask a question. We will now go to the first phone question. One moment, please. Your first question from the phone lines today comes from Monique Pollard from Citi. Please go ahead. Thank you. thank you To ask a question, you will need to press star one and one on your telephone and wait for your name to be announced. to ask a question you will need to press star one and one on your telephone and wait for your name to be announced To withdraw your question, please press star one and one again. to withdraw your question please press star one and one again That is star one and one to ask a question. that is star one and one to ask a question We will now go to the first phone question. we will now go to the first phone question One moment, please. one moment please Your first question from the phone lines today comes from Monique Pollard from Citi. your first question from the phone lines today comes from monique pollard from citi Please go ahead. please go ahead

Speaker 13: Hello. Morning, everybody. Thank you for taking my questions. The first question I had was just on the work that you've been doing on the store estate. Just wondered if you could give us some sense of the extent of the uplift you're seeing in your store sales densities for the stores that you've touched so far in the program. Then if you could give us some sense of what proportion of your store estate you expect to touch in the second half, where you say it's going to step up, and also into 2027. Hello. hello Morning, everybody. morning everybody Thank you for taking my questions. thank you for taking my questions The first question I had was just on the work that you've been doing on the store estate. the first question i had was just on the work that you've been doing on the store estate Just wondered if you could give us some sense of the extent of the uplift you're seeing in your store sales densities for the stores that you've touched so far in the program. just wondered if you could give us some sense of the extent of the uplift you're seeing in your store sales densities for the stores that you've touched so far in the program Then if you could give us some sense of what proportion of your store estate you expect to touch in the second half, where you say it's going to step up, and also into 2027. then if you could give us some sense of what proportion of your store estate you expect to touch in the second half where you say it's going to step up and also into 2027

Speaker 2: I can start that. We do a number of things. We both, of course, open new stores and close other stores to get a shift from locations that we believe maybe have served their purpose in the back, so to say, and strengthen the overall portfolio of our store estate. The second thing we do is that we rebuild stores, and that's quite a tedious and costly process. That we also do step by step, but what we're speaking about here is a more agile and fast-moving improvement program where we touch layouts, we touch the digitalization that Daniel was speaking about regarding ensuring that we have full visibility and RFID technology in our stores to ensure availability and productivity of the store. That we see benefits these stores quite a bit. I can start that. i can start that We do a number of things. we do a number of things We both, of course, open new stores and close other stores to get a shift from locations that we believe maybe have served their purpose in the back, so to say, and strengthen the overall portfolio of our store estate. we both of course open new stores and close other stores to get a shift from locations that we believe maybe have served their purpose in the back so to say and strengthen the overall portfolio of our store estate The second thing we do is that we rebuild stores, and that's quite a tedious and costly process. the second thing we do is that we rebuild stores and that's quite a tedious and costly process That we also do step by step, but what we're speaking about here is a more agile and fast-moving improvement program where we touch layouts, we touch the digitalization that Daniel was speaking about regarding ensuring that we have full visibility and RFID technology in our stores to ensure availability and productivity of the store. that we also do step by step but what we're speaking about here is a more agile and fast-moving improvement program where we touch layouts we touch the digitalization that daniel was speaking about regarding ensuring that we have full visibility and rfid technology in our stores to ensure availability and productivity of the store That we see benefits these stores quite a bit. that we see benefits these stores quite a bit

Speaker 11: We have now, over the last year or so, probably touched around 15%-20% of our store estate with positive momentum, both in availability, but also that the store setup is more structured in a way that it supports what Daniel also focuses on mentioning here, that we can cater to the demand of the catchment where the stores sit. We have adjusted also sizing of concepts during this process. That means that the outcome is not equal in all stores, but that's the general foundation. What we now try to scale further throughout the autumn here. We have now, over the last year or so, probably touched around 15%-20% of our store estate with positive momentum, both in availability, but also that the store setup is more structured in a way that it supports what Daniel also focuses on mentioning here, that we can cater to the demand of the catchment where the stores sit. we have now over the last year or so probably touched around 15%-20% of our store estate with positive momentum both in availability but also that the store setup is more structured in a way that it supports what daniel also focuses on mentioning here that we can cater to the demand of the catchment where the stores sit We have adjusted also sizing of concepts during this process. we have adjusted also sizing of concepts during this process That means that the outcome is not equal in all stores, but that's the general foundation. that means that the outcome is not equal in all stores but that's the general foundation What we now try to scale further throughout the autumn here. what we now try to scale further throughout the autumn here

Speaker 6: We see especially good results when we're able to extend the assortment offering. When we're adding in H&M Move, which is our sportswear offering, for example, or when we add in beauty through perfumes as a destination, we see those changes having the most positive effect on performance. We see especially good results when we're able to extend the assortment offering. we see especially good results when we're able to extend the assortment offering When we're adding in H&M Move, which is our sportswear offering, for example, or when we add in beauty through perfumes as a destination, we see those changes having the most positive effect on performance. when we're adding in h&m move which is our sportswear offering for example or when we add in beauty through perfumes as a destination we see those changes having the most positive effect on performance

Speaker 13: Understood. The second question I had was just on the restructuring. I understand that the restructuring is putting in some of those regional structures, so your sales staff, and removing that layer of HQ staff that sit in the sales organization. Can you give us some sense of the SEK actual benefit that you'll see to the P&L from these actions? Or is it more about improving the sales performance? When should we start to see that benefit, either from a cost out perspective or from a sales perspective? Understood. understood The second question I had was just on the restructuring. the second question i had was just on the restructuring I understand that the restructuring is putting in some of those regional structures, so your sales staff, and removing that layer of HQ staff that sit in the sales organization. i understand that the restructuring is putting in some of those regional structures so your sales staff and removing that layer of hq staff that sit in the sales organization Can you give us some sense of the SEK actual benefit that you'll see to the P&L from these actions? can you give us some sense of the sek actual benefit that you'll see to the p&l from these actions Or is it more about improving the sales performance? or is it more about improving the sales performance When should we start to see that benefit, either from a cost out perspective or from a sales perspective? when should we start to see that benefit either from a cost out perspective or from a sales perspective

Speaker 6: The main reason for doing the change is to speed up decision making and create more relevance for our customers. We are present across 81 different markets where customers have different needs based on calendar, weather, cultural aspects. The closer we put decision making to the reality of our customers, we believe the more relevant and the better we will become for our customers. That's the main reason. Over time, that should, of course, result in a more relevant customer offer that should drive profitable sales growth over time. That's the main reason. There is, of course, a cost effect to it as well. The main reason for doing the change is to speed up decision making and create more relevance for our customers. the main reason for doing the change is to speed up decision making and create more relevance for our customers We are present across 81 different markets where customers have different needs based on calendar, weather, cultural aspects. we are present across 81 different markets where customers have different needs based on calendar weather cultural aspects The closer we put decision making to the reality of our customers, we believe the more relevant and the better we will become for our customers. the closer we put decision making to the reality of our customers we believe the more relevant and the better we will become for our customers That's the main reason. that's the main reason Over time, that should, of course, result in a more relevant customer offer that should drive profitable sales growth over time. over time that should of course result in a more relevant customer offer that should drive profitable sales growth over time That's the main reason. that's the main reason There is, of course, a cost effect to it as well. there is of course a cost effect to it as well

Speaker 2: Yes. If we look at historically when we've done these things, we did, in previous year, a cost and efficiency program where we then called out that it would cost around SEK 800 million, and we expected savings around SEK 2 billion. Of those savings, about half of it was related to organization and staffing. I think that's a fairly good proxy of how we expect the costs to come down related to the provision we make here. The implementation will be gradual over time. Some markets can do this for legal reasons quicker, and some will take more time. There will be an implementation starting now and then ending up early next year. That's when we can start to see the benefits. Yes. yes If we look at historically when we've done these things, we did, in previous year, a cost and efficiency program where we then called out that it would cost around SEK 800 million, and we expected savings around SEK 2 billion. if we look at historically when we've done these things we did in previous year a cost and efficiency program where we then called out that it would cost around sek 800 million and we expected savings around sek 2 billion Of those savings, about half of it was related to organization and staffing. of those savings about half of it was related to organization and staffing I think that's a fairly good proxy of how we expect the costs to come down related to the provision we make here. i think that's a fairly good proxy of how we expect the costs to come down related to the provision we make here The implementation will be gradual over time. the implementation will be gradual over time Some markets can do this for legal reasons quicker, and some will take more time. some markets can do this for legal reasons quicker and some will take more time There will be an implementation starting now and then ending up early next year. there will be an implementation starting now and then ending up early next year That's when we can start to see the benefits. that's when we can start to see the benefits

Speaker 13: Wonderful. Thank you very much. Wonderful. wonderful Thank you very much. thank you very much

Speaker 15: Thank you. Your next question today comes from the line of William Woods from Bernstein. Please go ahead. Thank you. thank you Your next question today comes from the line of William Woods from Bernstein. your next question today comes from the line of william woods from bernstein Please go ahead. please go ahead

Speaker 18: Hi. Good morning. You've done great work on the supply chain over the last four quarters. I suppose when you look over the next 6-12 months, most of that supply chain work, I think you said, is comped out now. What do you think is the next one big strategic priority? I know you've mentioned a lot of things, but what is the key thing that's either going to get sales going or drive margins up in the next 6-12 months? Thanks. Hi. hi Good morning. good morning You've done great work on the supply chain over the last four quarters. you've done great work on the supply chain over the last four quarters I suppose when you look over the next 6-12 months, most of that supply chain work, I think you said, is comped out now. i suppose when you look over the next 6-12 months most of that supply chain work i think you said is comped out now What do you think is the next one big strategic priority? what do you think is the next one big strategic priority I know you've mentioned a lot of things, but what is the key thing that's either going to get sales going or drive margins up in the next 6-12 months? i know you've mentioned a lot of things but what is the key thing that's either going to get sales going or drive margins up in the next 6-12 months Thanks. thanks

Speaker 6: When it comes to the strategic priorities for the business and what we need to accelerate to show up in an even stronger way for our customer, it is really related to, first, using the strength of the flexibility and the speed in the supply chain, but also the tech investments and developments that we are doing, combined with the investments we have made in a stronger, more creative organization with even stronger talents to create outstanding products that we deliver at the right time with no supply gaps. That's the first priority. When it comes to the strategic priorities for the business and what we need to accelerate to show up in an even stronger way for our customer, it is really related to, first, using the strength of the flexibility and the speed in the supply chain, but also the tech investments and developments that we are doing, combined with the investments we have made in a stronger, more creative organization with even stronger talents to create outstanding products that we deliver at the right time with no supply gaps. when it comes to the strategic priorities for the business and what we need to accelerate to show up in an even stronger way for our customer it is really related to first using the strength of the flexibility and the speed in the supply chain but also the tech investments and developments that we are doing combined with the investments we have made in a stronger more creative organization with even stronger talents to create outstanding products that we deliver at the right time with no supply gaps That's the first priority. that's the first priority The second one is, we have a huge strength of having a store portfolio network of 4,000 stores, but we recognize that there is more work that needs to be done on the store portfolio to show up in a way that truly inspire and excites the customer and make them convert and come back to us. Those two are the two key strategic priorities for the coming future, combined with all the other things, what we mentioned. If I should call out two, those are the two most important. The second one is, we have a huge strength of having a store portfolio network of 4,000 stores, but we recognize that there is more work that needs to be done on the store portfolio to show up in a way that truly inspire and excites the customer and make them convert and come back to us. the second one is we have a huge strength of having a store portfolio network of 4,000 stores but we recognize that there is more work that needs to be done on the store portfolio to show up in a way that truly inspire and excites the customer and make them convert and come back to us Those two are the two key strategic priorities for the coming future, combined with all the other things, what we mentioned. those two are the two key strategic priorities for the coming future combined with all the other things what we mentioned If I should call out two, those are the two most important. if i should call out two those are the two most important

Speaker 18: Understood. Thank you very much. Understood. understood Thank you very much. thank you very much

Speaker 15: Thank you. Your next question comes from the line of Warwick Okines from BNP Paribas. Please go ahead. Thank you. thank you Your next question comes from the line of Warwick Okines from BNP Paribas. your next question comes from the line of warwick okines from bnp paribas Please go ahead. please go ahead

Speaker 17: Good morning. Thank you. First question is just to come back on the store refurbishments. I didn't catch how many stores you plan to touch in the second half of the year. Perhaps you could just clarify that for me, please. Good morning. good morning Thank you. thank you First question is just to come back on the store refurbishments. first question is just to come back on the store refurbishments I didn't catch how many stores you plan to touch in the second half of the year. i didn't catch how many stores you plan to touch in the second half of the year Perhaps you could just clarify that for me, please. perhaps you could just clarify that for me please

Speaker 2: We believe that we will have touched, by the end of this year, around a quarter of the stores. That is sort of the ambition we have set. That is then the increased pace compared to the normal rebuild cycle that we have had previously. That is then a more effective way, and hopefully, it will continue to generate the benefits that we have started to see, even though it's early stages connected to availability and an improved customer experience based on the store configuration being improved and enhanced with the concept changes and upgrades. We believe that we will have touched, by the end of this year, around a quarter of the stores. we believe that we will have touched by the end of this year around a quarter of the stores That is sort of the ambition we have set. that is sort of the ambition we have set That is then the increased pace compared to the normal rebuild cycle that we have had previously. that is then the increased pace compared to the normal rebuild cycle that we have had previously That is then a more effective way, and hopefully, it will continue to generate the benefits that we have started to see, even though it's early stages connected to availability and an improved customer experience based on the store configuration being improved and enhanced with the concept changes and upgrades. that is then a more effective way and hopefully it will continue to generate the benefits that we have started to see even though it's early stages connected to availability and an improved customer experience based on the store configuration being improved and enhanced with the concept changes and upgrades

Speaker 17: Thank you. My second question is just around product. I think in the early stages of the turnaround plan, you talked a lot about product. Now it seems to be more about efficiencies and technology to enable the consumer to access the product in a more relevant way. Perhaps you could just talk a little bit more about the different product categories, where you're happy, where you're less happy with the development across women's, men's, and kids. A bit more color would be helpful. Thank you. Thank you. thank you My second question is just around product. my second question is just around product I think in the early stages of the turnaround plan, you talked a lot about product. i think in the early stages of the turnaround plan you talked a lot about product Now it seems to be more about efficiencies and technology to enable the consumer to access the product in a more relevant way. now it seems to be more about efficiencies and technology to enable the consumer to access the product in a more relevant way Perhaps you could just talk a little bit more about the different product categories, where you're happy, where you're less happy with the development across women's, men's, and kids. perhaps you could just talk a little bit more about the different product categories where you're happy where you're less happy with the development across women's men's and kids A bit more color would be helpful. a bit more color would be helpful Thank you. thank you

Speaker 6: As I said previously, product remains the most important focus. We see that that's the reason why customers come to us, why they come back to us, why they speak positively about us. Strengthening the product offering is the most important work that we do. There are components that are more structural and technical when it comes to investing in stronger data models, in better insights, applying AI, using AI for trend detection, for design enhancement of our design colleagues. There is a wide range of things that we can do. Then we are also investing in the best creative talents and people with impeccably good taste to be the curators and the developers of the assortment. Both go hand in hand. We see that that work is happening across all our customer groups at the moment. As I said previously, product remains the most important focus. as i said previously product remains the most important focus We see that that's the reason why customers come to us, why they come back to us, why they speak positively about us. we see that that's the reason why customers come to us why they come back to us why they speak positively about us Strengthening the product offering is the most important work that we do. strengthening the product offering is the most important work that we do There are components that are more structural and technical when it comes to investing in stronger data models, in better insights, applying AI, using AI for trend detection, for design enhancement of our design colleagues. there are components that are more structural and technical when it comes to investing in stronger data models in better insights applying ai using ai for trend detection for design enhancement of our design colleagues There is a wide range of things that we can do. there is a wide range of things that we can do Then we are also investing in the best creative talents and people with impeccably good taste to be the curators and the developers of the assortment. then we are also investing in the best creative talents and people with impeccably good taste to be the curators and the developers of the assortment Both go hand in hand. both go hand in hand We see that that work is happening across all our customer groups at the moment. we see that that work is happening across all our customer groups at the moment Then we are happy to see that when we act with more flexibility, with taking later decisions, we take better decisions and deliver more relevant assortment. The reason why we talk a lot about the supply in this quarter is that we call that out as one of the reasons why we did not reach the ambition for sales that we have set on ourselves for this quarter. Product do remains the most important piece of the work that we do. Then we are happy to see that when we act with more flexibility, with taking later decisions, we take better decisions and deliver more relevant assortment. then we are happy to see that when we act with more flexibility with taking later decisions we take better decisions and deliver more relevant assortment The reason why we talk a lot about the supply in this quarter is that we call that out as one of the reasons why we did not reach the ambition for sales that we have set on ourselves for this quarter. the reason why we talk a lot about the supply in this quarter is that we call that out as one of the reasons why we did not reach the ambition for sales that we have set on ourselves for this quarter Product do remains the most important piece of the work that we do. product do remains the most important piece of the work that we do

Speaker 17: Thank you very much. Thank you very much. thank you very much

Speaker 15: Thank you. Our next question today comes from the line of Anne Critchlow from Berenberg. Please go ahead. Thank you. thank you Our next question today comes from the line of Anne Critchlow from Berenberg. our next question today comes from the line of anne critchlow from berenberg Please go ahead. please go ahead

Speaker 4: Good morning. Thanks for taking my questions. I've got two, please. The first is on the sourcing and gross margin. I'm just wondering when the spike in materials prices will really affect the gross margin, whether it will be Q4 this year and then perhaps into H1 next year before easing back. Secondly, I just wondered if you could comment on the outlook for marketing costs in the second half compared to last year. More broadly, just how you're thinking about marketing in terms of cost of sales for the future. Thank you. Good morning. good morning Thanks for taking my questions. thanks for taking my questions I've got two, please. i've got two please The first is on the sourcing and gross margin. the first is on the sourcing and gross margin I'm just wondering when the spike in materials prices will really affect the gross margin, whether it will be Q4 this year and then perhaps into H1 next year before easing back. i'm just wondering when the spike in materials prices will really affect the gross margin whether it will be q4 this year and then perhaps into h1 next year before easing back Secondly, I just wondered if you could comment on the outlook for marketing costs in the second half compared to last year. secondly i just wondered if you could comment on the outlook for marketing costs in the second half compared to last year More broadly, just how you're thinking about marketing in terms of cost of sales for the future. more broadly just how you're thinking about marketing in terms of cost of sales for the future Thank you. thank you

Speaker 2: On the first question, we normally estimate that it's a 6-8 month lag between how fiber and raw material prices affect our gross margin. That is sort of approximate. We don't foresee so much impact during the autumn, but it's more, as I said before, something we keep under close scrutiny ahead of the spring. On the marketing side, we believe, and it's then also captured in our SG&A guidance, that we will remain on fairly similar levels, but we will take with us the learnings we've had, how we increase the productivity of the marketing resources we put in. It's how we use different channels, how we optimize the content per channel, and how we then distribute efforts connected to marketing between markets as well. On the first question, we normally estimate that it's a 6-8 month lag between how fiber and raw material prices affect our gross margin. on the first question we normally estimate that it's a 6-8 month lag between how fiber and raw material prices affect our gross margin That is sort of approximate. that is sort of approximate We don't foresee so much impact during the autumn, but it's more, as I said before, something we keep under close scrutiny ahead of the spring. we don't foresee so much impact during the autumn but it's more as i said before something we keep under close scrutiny ahead of the spring On the marketing side, we believe, and it's then also captured in our SG&A guidance, that we will remain on fairly similar levels, but we will take with us the learnings we've had, how we increase the productivity of the marketing resources we put in. on the marketing side we believe and it's then also captured in our sg&a guidance that we will remain on fairly similar levels but we will take with us the learnings we've had how we increase the productivity of the marketing resources we put in It's how we use different channels, how we optimize the content per channel, and how we then distribute efforts connected to marketing between markets as well. it's how we use different channels how we optimize the content per channel and how we then distribute efforts connected to marketing between markets as well That work continues, but we foresee marketing resources to be at a similar level compared to last year. Of course, the efficiency that we see and that we're striving for in optimizing with the use of technology data insights will hopefully make us even more effective going forward. We strive for that balance to disconnect the levels of resource needed with the effect gotten, so to say. That is a continued effort. That work continues, but we foresee marketing resources to be at a similar level compared to last year. that work continues but we foresee marketing resources to be at a similar level compared to last year Of course, the efficiency that we see and that we're striving for in optimizing with the use of technology data insights will hopefully make us even more effective going forward. of course the efficiency that we see and that we're striving for in optimizing with the use of technology data insights will hopefully make us even more effective going forward We strive for that balance to disconnect the levels of resource needed with the effect gotten, so to say. we strive for that balance to disconnect the levels of resource needed with the effect gotten so to say That is a continued effort. that is a continued effort

Speaker 4: Great. Thank you. Great. great Thank you. thank you

Speaker 15: Thank you. Our next question today comes from the line of James Grzinic from Jefferies. Please go ahead Thank you. thank you Our next question today comes from the line of James Grzinic from Jefferies. our next question today comes from the line of james grzinic from jefferies Please go ahead please go ahead

Speaker 10: Thank you. Good morning, all. You will be happy to know I will spare you my Swedish. I just wanted to clarify, perhaps you talked to availability issues and challenges in May and June and the impact on top line. Can you perhaps clarify what a clean number would have been, both in terms of the June flat number? I presume that against that there's been also a calendar switch. Just trying to get a little better, more of a sense of what that flat fiscal Q2 and flat June would have looked like if we adjust for those couple of dynamics, please. Thank you. thank you Good morning, all. good morning all You will be happy to know I will spare you my Swedish. you will be happy to know i will spare you my swedish I just wanted to clarify, perhaps you talked to availability issues and challenges in May and June and the impact on top line. i just wanted to clarify perhaps you talked to availability issues and challenges in may and june and the impact on top line Can you perhaps clarify what a clean number would have been, both in terms of the June flat number? can you perhaps clarify what a clean number would have been both in terms of the june flat number I presume that against that there's been also a calendar switch. i presume that against that there's been also a calendar switch Just trying to get a little better, more of a sense of what that flat fiscal Q2 and flat June would have looked like if we adjust for those couple of dynamics, please. just trying to get a little better more of a sense of what that flat fiscal q2 and flat june would have looked like if we adjust for those couple of dynamics please

Speaker 11: Hi, James. This is Joseph. We do not provide a clean number for this, but what we try to do is to highlight the key reasons why we saw an outcome slightly below what we planned for in these two selling periods that we have been discussing today, Q2 and the start of June. No adjusted figure to provide. Hi, James. hi james This is Joseph. this is joseph We do not provide a clean number for this, but what we try to do is to highlight the key reasons why we saw an outcome slightly below what we planned for in these two selling periods that we have been discussing today, Q2 and the start of June. we do not provide a clean number for this but what we try to do is to highlight the key reasons why we saw an outcome slightly below what we planned for in these two selling periods that we have been discussing today q2 and the start of june No adjusted figure to provide. no adjusted figure to provide

Speaker 10: Just to confirm, both the fiscal Q2 and the current trading would have been better adjusted for both availability issues and calendar swings. Just to confirm, both the fiscal Q2 and the current trading would have been better adjusted for both availability issues and calendar swings. just to confirm both the fiscal q2 and the current trading would have been better adjusted for both availability issues and calendar swings

Speaker 11: Yes, like Daniel pointed out before, the logistics disturbances or challenges that we had impacted us in both May and have also impacted during the start of June. That impact is there. The pattern with Western Europe markets seeing quite subdued demand. That was the situation both in Q2, but also the patterns insofar in June. Yes, like Daniel pointed out before, the logistics disturbances or challenges that we had impacted us in both May and have also impacted during the start of June. yes like daniel pointed out before the logistics disturbances or challenges that we had impacted us in both may and have also impacted during the start of june That impact is there. that impact is there The pattern with Western Europe markets seeing quite subdued demand. the pattern with western europe markets seeing quite subdued demand That was the situation both in Q2, but also the patterns insofar in June. that was the situation both in q2 but also the patterns insofar in june

Speaker 10: Thank you. Thank you. thank you

Speaker 15: Thank you. Your next question comes from the line of Matthew Clements from Barclays. Please go ahead. Thank you. thank you Your next question comes from the line of Matthew Clements from Barclays. your next question comes from the line of matthew clements from barclays Please go ahead. please go ahead

Speaker 12: Hi, good morning. A couple of questions on market share trends, if I can. Southern Europe demand seems to have been robust, I think, across the industry, but are there markets in Southern Europe where you're winning share? The second market share question would be about, I guess, the U.S. You said, I think U.S. demand had surprised you positively in recent quarters to the extent that actually the market was underserved with stock. How has U.S. demand evolved into the second quarter? Third on market share, Western Europe, I know you said you're gaining in Germany, you called out U.K. as weak. Are there markets in Western Europe where you're gaining share even if the market is stepping backwards? Thank you. Hi, good morning. hi good morning A couple of questions on market share trends, if I can. a couple of questions on market share trends if i can Southern Europe demand seems to have been robust, I think, across the industry, but are there markets in Southern Europe where you're winning share? southern europe demand seems to have been robust i think across the industry but are there markets in southern europe where you're winning share The second market share question would be about, I guess, the U.S. the second market share question would be about i guess the u.s You said, I think U.S. demand had surprised you positively in recent quarters to the extent that actually the market was underserved with stock. you said i think u.s demand had surprised you positively in recent quarters to the extent that actually the market was underserved with stock How has U.S. demand evolved into the second quarter? how has u.s demand evolved into the second quarter Third on market share, Western Europe, I know you said you're gaining in Germany, you called out U.K. as weak. third on market share western europe i know you said you're gaining in germany you called out u.k as weak Are there markets in Western Europe where you're gaining share even if the market is stepping backwards? are there markets in western europe where you're gaining share even if the market is stepping backwards Thank you. thank you

Speaker 11: Who's going to turn in? Who's going to turn in? who's going to turn in

Speaker 6: I can start. If we unpack it and look at just the external data, we can see that Southern Europe has shown resilience over the last couple of months, and that has not been the case in Central and Western Europe. Those are then combined in how we report Western Europe here with U.K. and Germany as we call out. What we are happy to see, though, that we are a strong player in Germany and our offering has been well received. Despite then a consumer not fully having the spending power as previously, we have been able to take market share. I think in Southern Europe and especially the markets closest to the Mediterranean, it's more evenly on par here. We see a more resilient customer, and we've been able to perform well. I can start. i can start If we unpack it and look at just the external data, we can see that Southern Europe has shown resilience over the last couple of months, and that has not been the case in Central and Western Europe. if we unpack it and look at just the external data we can see that southern europe has shown resilience over the last couple of months and that has not been the case in central and western europe Those are then combined in how we report Western Europe here with U.K. and Germany as we call out. those are then combined in how we report western europe here with u.k and germany as we call out What we are happy to see, though, that we are a strong player in Germany and our offering has been well received. what we are happy to see though that we are a strong player in germany and our offering has been well received Despite then a consumer not fully having the spending power as previously, we have been able to take market share. despite then a consumer not fully having the spending power as previously we have been able to take market share I think in Southern Europe and especially the markets closest to the Mediterranean, it's more evenly on par here. i think in southern europe and especially the markets closest to the mediterranean it's more evenly on par here We see a more resilient customer, and we've been able to perform well. we see a more resilient customer and we've been able to perform well Lastly, on the U.S., we see, and we called it out before then, that we have seen a sequential strengthening. It was not strong in second quarter, but it's a step in the right direction, and we believe it's attributed both to, of course, our offering, but also the supply of garments that we set us up a little bit too prudently over the end of last year and into this year, affecting Q1 sales in the U.S. We see that trend is there in the right direction, but the level is not fully at the level where we want it to be. Lastly, on the U.S., we see, and we called it out before then, that we have seen a sequential strengthening. lastly on the u.s we see and we called it out before then that we have seen a sequential strengthening It was not strong in second quarter, but it's a step in the right direction, and we believe it's attributed both to, of course, our offering, but also the supply of garments that we set us up a little bit too prudently over the end of last year and into this year, affecting Q1 sales in the U.S. it was not strong in second quarter but it's a step in the right direction and we believe it's attributed both to of course our offering but also the supply of garments that we set us up a little bit too prudently over the end of last year and into this year affecting q1 sales in the u.s We see that trend is there in the right direction, but the level is not fully at the level where we want it to be. we see that trend is there in the right direction but the level is not fully at the level where we want it to be

Speaker 12: Okay, thank you. If I could just ask one extra question, if that's okay. Obviously, you're pointing to improvements in profitability, inventory productivity as well, and returns on capital employed. I think CapEx is obviously guided to be down year-on-year. Are there areas now you feel that you could, given the strength of the, or the improvements in the underlying business efficiency areas of investment, you could materially accelerate? Okay, thank you. okay thank you If I could just ask one extra question, if that's okay. if i could just ask one extra question if that's okay Obviously, you're pointing to improvements in profitability, inventory productivity as well, and returns on capital employed. obviously you're pointing to improvements in profitability inventory productivity as well and returns on capital employed I think CapEx is obviously guided to be down year-on-year. i think capex is obviously guided to be down year-on-year Are there areas now you feel that you could, given the strength of the, or the improvements in the underlying business efficiency areas of investment, you could materially accelerate? are there areas now you feel that you could given the strength of the or the improvements in the underlying business efficiency areas of investment you could materially accelerate

Speaker 6: I can start and then please fill in. There are a number of areas where we want to pick up the pace and where we see that the profitability and the solid financial ground will help us and enable us. One is related, of course, to the customer offer, where we always want to make sure we have the outstanding and best value for money, and that we always look at where do we need to invest to become more competitive, where do we need to invest to strengthen quality, to really make sure that we show up with an unbeatable value for money for our customers. That is something that we are assessing while monitoring, of course, the external effects on the material prices and so on. That's one area we're looking at. Another one is, as Adam mentioned, is the investment in the digital infrastructure. I can start and then please fill in. i can start and then please fill in There are a number of areas where we want to pick up the pace and where we see that the profitability and the solid financial ground will help us and enable us. there are a number of areas where we want to pick up the pace and where we see that the profitability and the solid financial ground will help us and enable us One is related, of course, to the customer offer, where we always want to make sure we have the outstanding and best value for money, and that we always look at where do we need to invest to become more competitive, where do we need to invest to strengthen quality, to really make sure that we show up with an unbeatable value for money for our customers. one is related of course to the customer offer where we always want to make sure we have the outstanding and best value for money and that we always look at where do we need to invest to become more competitive where do we need to invest to strengthen quality to really make sure that we show up with an unbeatable value for money for our customers That is something that we are assessing while monitoring, of course, the external effects on the material prices and so on. that is something that we are assessing while monitoring of course the external effects on the material prices and so on That's one area we're looking at. that's one area we're looking at Another one is, as Adam mentioned, is the investment in the digital infrastructure. another one is as adam mentioned is the investment in the digital infrastructure Part of that is CapEx, part of it is OpEx, given the nature of the expenses, but that's something that we will lean heavily into for the second half year with the upgrade of our digital infrastructure. The key piece of our CapEx has been and will be going forward, how we invest into the physical store portfolio. The more strong cases we find of really elevating the experience that resonates well with the customer, the more we will lean into it. That is, as Adam mentioned, sometimes it's the full rebuild like we have done with the big part of our flagship portfolio, and then it's also looking at the more cost-efficient, less capital-intense way of doing agile optimizations towards what really, really matters for the customer in that specific location. That's how we're looking at it. Part of that is CapEx, part of it is OpEx, given the nature of the expenses, but that's something that we will lean heavily into for the second half year with the upgrade of our digital infrastructure. part of that is capex part of it is opex given the nature of the expenses but that's something that we will lean heavily into for the second half year with the upgrade of our digital infrastructure The key piece of our CapEx has been and will be going forward, how we invest into the physical store portfolio. the key piece of our capex has been and will be going forward how we invest into the physical store portfolio The more strong cases we find of really elevating the experience that resonates well with the customer, the more we will lean into it. the more strong cases we find of really elevating the experience that resonates well with the customer the more we will lean into it That is, as Adam mentioned, sometimes it's the full rebuild like we have done with the big part of our flagship portfolio, and then it's also looking at the more cost-efficient, less capital-intense way of doing agile optimizations towards what really, really matters for the customer in that specific location. that is as adam mentioned sometimes it's the full rebuild like we have done with the big part of our flagship portfolio and then it's also looking at the more cost-efficient less capital-intense way of doing agile optimizations towards what really really matters for the customer in that specific location That's how we're looking at it. that's how we're looking at it

Speaker 2: Perhaps a technical add-on is that when it comes to the tech investments, it do not all come as CapEx. We are also booking some of these tech infrastructure improvements on the OpEx line. Perhaps a technical add-on is that when it comes to the tech investments, it do not all come as CapEx. perhaps a technical add-on is that when it comes to the tech investments it do not all come as capex We are also booking some of these tech infrastructure improvements on the OpEx line. we are also booking some of these tech infrastructure improvements on the opex line

Speaker 12: Thanks very much. Thanks very much. thanks very much

Speaker 15: Thank you. The next question today comes from the line of Adam Cochrane from Deutsche Bank. Please go ahead. Thank you. thank you The next question today comes from the line of Adam Cochrane from Deutsche Bank. the next question today comes from the line of adam cochrane from deutsche bank Please go ahead. please go ahead

Speaker 1: Good morning. Thanks, guys. First question is on markdown. Previously, you talked that you were having to increase the level of promotional intensity in order to get customers to shop. That may have been a sort of customer attitude that was prevalent. Is that something that you're still seeing? Are you managing your markdown more tightly, or is there a chance that you might need to increase the markdown in order to get, maybe particularly in Western Europe, customers shopping again if they are remaining in a sort of promotional mindset? Has that really changed over the last couple of months? Good morning. good morning Thanks, guys. thanks guys First question is on markdown. first question is on markdown Previously, you talked that you were having to increase the level of promotional intensity in order to get customers to shop. previously you talked that you were having to increase the level of promotional intensity in order to get customers to shop That may have been a sort of customer attitude that was prevalent. that may have been a sort of customer attitude that was prevalent Is that something that you're still seeing? is that something that you're still seeing Are you managing your markdown more tightly, or is there a chance that you might need to increase the markdown in order to get, maybe particularly in Western Europe, customers shopping again if they are remaining in a sort of promotional mindset? are you managing your markdown more tightly or is there a chance that you might need to increase the markdown in order to get maybe particularly in western europe customers shopping again if they are remaining in a sort of promotional mindset Has that really changed over the last couple of months? has that really changed over the last couple of months

Speaker 6: I think the situation is fairly similar to how we described it in the last couple of months. This improved stock efficiency helps us to spend less markdowns on stock cleaning, given that we have a better sell-through before stock cleaning. The markdowns we do use, we see that they are more towards triggering the more price sensitive segment of the market. Given the lower consumer confidence in some of our key markets, we do see that in certain part of the customer base, we have needed to activate with more intense markdowns for the most price sensitive segments of the market. I think the situation is fairly similar to how we described it in the last couple of months. i think the situation is fairly similar to how we described it in the last couple of months This improved stock efficiency helps us to spend less markdowns on stock cleaning, given that we have a better sell-through before stock cleaning. this improved stock efficiency helps us to spend less markdowns on stock cleaning given that we have a better sell-through before stock cleaning The markdowns we do use, we see that they are more towards triggering the more price sensitive segment of the market. the markdowns we do use we see that they are more towards triggering the more price sensitive segment of the market Given the lower consumer confidence in some of our key markets, we do see that in certain part of the customer base, we have needed to activate with more intense markdowns for the most price sensitive segments of the market. given the lower consumer confidence in some of our key markets we do see that in certain part of the customer base we have needed to activate with more intense markdowns for the most price sensitive segments of the market Here we see as we see in many external reports, of course, that several of our key markets, we see certain customer groups increasing and staying very, very resilient, and certain customer groups having a really, really tight wallet after several years of inflation. The way you describe it is relevant for how it's been and also how we look at the last few months. There's not a major change. Here we see as we see in many external reports, of course, that several of our key markets, we see certain customer groups increasing and staying very, very resilient, and certain customer groups having a really, really tight wallet after several years of inflation. here we see as we see in many external reports of course that several of our key markets we see certain customer groups increasing and staying very very resilient and certain customer groups having a really really tight wallet after several years of inflation The way you describe it is relevant for how it's been and also how we look at the last few months. the way you describe it is relevant for how it's been and also how we look at the last few months There's not a major change. there's not a major change

Speaker 1: As a company, are you sitting there trying to increase your full price sell-through in your stores and online? Does it take the customer some time to, I want to use the phrase, "Get used to the fact," or are more likely to buy H&M products on full price? They go into a nice store and see nice products. Do you reckon there's a lag between you moving in that direction and customers responding to it, which may take a little while of them getting used to it? As a company, are you sitting there trying to increase your full price sell-through in your stores and online? as a company are you sitting there trying to increase your full price sell-through in your stores and online Does it take the customer some time to, I want to use the phrase, "Get used to the fact," or are more likely to buy H&M products on full price? does it take the customer some time to i want to use the phrase "get used to the fact," or are more likely to buy h&m products on full price They go into a nice store and see nice products. they go into a nice store and see nice products Do you reckon there's a lag between you moving in that direction and customers responding to it, which may take a little while of them getting used to it? do you reckon there's a lag between you moving in that direction and customers responding to it which may take a little while of them getting used to it

Speaker 6: We see that when we get everything together, an exciting experience package and strong communication, and most importantly, really on-trend relevant garments, there is a very high appetite for full price sell-through from the customer base. We do recognize we are across 4,000 stores and all different demographics, and we have seen many customers getting a lot of pressure on their disposable income through inflation. Of course, it's not always a question of full price or not, but sometimes it's also a question whether do you have EUR 10 or EUR 15 to spend, and that those low price points become important for a certain segment of the market. That we also see. We see that when we get everything together, an exciting experience package and strong communication, and most importantly, really on-trend relevant garments, there is a very high appetite for full price sell-through from the customer base. we see that when we get everything together an exciting experience package and strong communication and most importantly really on-trend relevant garments there is a very high appetite for full price sell-through from the customer base We do recognize we are across 4,000 stores and all different demographics, and we have seen many customers getting a lot of pressure on their disposable income through inflation. we do recognize we are across 4,000 stores and all different demographics and we have seen many customers getting a lot of pressure on their disposable income through inflation Of course, it's not always a question of full price or not, but sometimes it's also a question whether do you have EUR 10 or EUR 15 to spend, and that those low price points become important for a certain segment of the market. of course it's not always a question of full price or not but sometimes it's also a question whether do you have eur 10 or eur 15 to spend and that those low price points become important for a certain segment of the market That we also see. that we also see When we get everything together, like we do in some of the flagship stores that we have upgraded, like we see in our online channel, we see a very strong sort of sell-through on full price. When we get everything together, like we do in some of the flagship stores that we have upgraded, like we see in our online channel, we see a very strong sort of sell-through on full price. when we get everything together like we do in some of the flagship stores that we have upgraded like we see in our online channel we see a very strong sort of sell-through on full price

Speaker 1: Finally, one. Is there an opportunity to focus more on those customers that, I know you want to be across the board, but if some of those lower income consumers are more challenged, are you able to play with your product mix and things that increase maybe the average selling price via mix to try and maximize sales to those customers that do have the wallet to spend? Finally, one. finally one Is there an opportunity to focus more on those customers that, I know you want to be across the board, but if some of those lower income consumers are more challenged, are you able to play with your product mix and things that increase maybe the average selling price via mix to try and maximize sales to those customers that do have the wallet to spend? is there an opportunity to focus more on those customers that i know you want to be across the board but if some of those lower income consumers are more challenged are you able to play with your product mix and things that increase maybe the average selling price via mix to try and maximize sales to those customers that do have the wallet to spend

Speaker 6: We see that over the last year, the last two years, it's been really positive to see that we are able to sell a wider mix and a wider range of products. We see customer coming to us for also the high functional athletic tights that have a higher price point, or they come to us for seeing really good performance on this spring outdoor collection, which is a higher price point. We've seen good performance in denim, all of them sort of increasing the mix of prices. We welcome everyone, and it's important for us that you can always find very attractive, sustainable, but relevant products at an attractive entry price point as well. We see that over the last year, the last two years, it's been really positive to see that we are able to sell a wider mix and a wider range of products. we see that over the last year the last two years it's been really positive to see that we are able to sell a wider mix and a wider range of products We see customer coming to us for also the high functional athletic tights that have a higher price point, or they come to us for seeing really good performance on this spring outdoor collection, which is a higher price point. we see customer coming to us for also the high functional athletic tights that have a higher price point or they come to us for seeing really good performance on this spring outdoor collection which is a higher price point We've seen good performance in denim, all of them sort of increasing the mix of prices. we've seen good performance in denim all of them sort of increasing the mix of prices We welcome everyone, and it's important for us that you can always find very attractive, sustainable, but relevant products at an attractive entry price point as well. we welcome everyone and it's important for us that you can always find very attractive sustainable but relevant products at an attractive entry price point as well We see that we have potential and work ahead of us to strengthen both the categories, and that's sort of how we want to widen our offer to build an even more relevant H&M. We see that we have potential and work ahead of us to strengthen both the categories, and that's sort of how we want to widen our offer to build an even more relevant H&M. we see that we have potential and work ahead of us to strengthen both the categories and that's sort of how we want to widen our offer to build an even more relevant h&m

Speaker 1: Thanks. Thanks. thanks

Speaker 15: Thank you. As a reminder, if you would like to ask a question, please press star one and one on your telephone keypad. That is star one and one to ask a question. We will now go to the next question. Your next question comes from the line of Richard Chamberlain from RBC Capital Markets. Please go ahead. Thank you. thank you As a reminder, if you would like to ask a question, please press star one and one on your telephone keypad. as a reminder if you would like to ask a question please press star one and one on your telephone keypad That is star one and one to ask a question. that is star one and one to ask a question We will now go to the next question. we will now go to the next question Your next question comes from the line of Richard Chamberlain from RBC Capital Markets. your next question comes from the line of richard chamberlain from rbc capital markets Please go ahead. please go ahead

Speaker 16: Yeah, good morning. I've got a couple of questions, if that's all right. The first one is just going back to the tech investment. I wondered if you can quantify how much was the effect on OpEx from tech investments in the second quarter, and how much you're looking for the second half. I'm just trying to get a feel for how they might affect the underlying OpEx trend for the rest of this year. Thanks. Yeah, good morning. yeah good morning I've got a couple of questions, if that's all right. i've got a couple of questions if that's all right The first one is just going back to the tech investment. the first one is just going back to the tech investment I wondered if you can quantify how much was the effect on OpEx from tech investments in the second quarter, and how much you're looking for the second half. i wondered if you can quantify how much was the effect on opex from tech investments in the second quarter and how much you're looking for the second half I'm just trying to get a feel for how they might affect the underlying OpEx trend for the rest of this year. i'm just trying to get a feel for how they might affect the underlying opex trend for the rest of this year Thanks. thanks

Speaker 2: Well, as we said before, the program to start to upgrade our core ERP systems and our fundamental tech infrastructure has started, but it has not yet started to affect the OpEx level. That is ahead of us. That is why we remain with our guidance of low single digit OpEx cost increases in local currencies. The delta versus today then is to a great extent attributed to the OpEx part of the tech investments that we're starting to do. Well, as we said before, the program to start to upgrade our core ERP systems and our fundamental tech infrastructure has started, but it has not yet started to affect the OpEx level. well as we said before the program to start to upgrade our core erp systems and our fundamental tech infrastructure has started but it has not yet started to affect the opex level That is ahead of us. that is ahead of us That is why we remain with our guidance of low single digit OpEx cost increases in local currencies. that is why we remain with our guidance of low single digit opex cost increases in local currencies The delta versus today then is to a great extent attributed to the OpEx part of the tech investments that we're starting to do. the delta versus today then is to a great extent attributed to the opex part of the tech investments that we're starting to do

Speaker 16: Okay. Thank you. The second one is on pricing and price competitiveness. How do you view your relative pricing now in Western Europe and the U.S. and whether you need to reinvest in the offer on price to drive sales volumes? Okay. okay Thank you. thank you The second one is on pricing and price competitiveness. the second one is on pricing and price competitiveness How do you view your relative pricing now in Western Europe and the U.S. and whether you need to reinvest in the offer on price to drive sales volumes? how do you view your relative pricing now in western europe and the u.s and whether you need to reinvest in the offer on price to drive sales volumes

Speaker 6: It's tremendously important for us that the customer can feel confident that you always find the best, most outstanding value for money when you come to H&M, regardless of price point. Regardless if it's a EUR 4.90 T-shirt for a school start or if it's an elaborate piece in our spring collection for EUR 99. We are doing work all the time to make sure that we are both offering outstanding value for money, but also that we are competitive. More than that, it's about how we build up the assortment structure and make sure that we have a good coverage on the most relevant and attractive price points, and that each product provides outstanding value for money at that price point. It is an ongoing work. It's tremendously important for us that the customer can feel confident that you always find the best, most outstanding value for money when you come to H&M, regardless of price point. it's tremendously important for us that the customer can feel confident that you always find the best most outstanding value for money when you come to h&m regardless of price point Regardless if it's a EUR 4.90 T-shirt for a school start or if it's an elaborate piece in our spring collection for EUR 99. regardless if it's a eur 4.90 t-shirt for a school start or if it's an elaborate piece in our spring collection for eur 99 We are doing work all the time to make sure that we are both offering outstanding value for money, but also that we are competitive. we are doing work all the time to make sure that we are both offering outstanding value for money but also that we are competitive More than that, it's about how we build up the assortment structure and make sure that we have a good coverage on the most relevant and attractive price points, and that each product provides outstanding value for money at that price point. more than that it's about how we build up the assortment structure and make sure that we have a good coverage on the most relevant and attractive price points and that each product provides outstanding value for money at that price point It is an ongoing work. it is an ongoing work We are continuing to build on the fact that customer receives our widened assortment and our wider product mix very positively. We continue to build on that while making sure that you always find also very strong low price entry category price points at H&M. I don't know if you want to elaborate. Okay. Thank you. We are continuing to build on the fact that customer receives our widened assortment and our wider product mix very positively. we are continuing to build on the fact that customer receives our widened assortment and our wider product mix very positively We continue to build on that while making sure that you always find also very strong low price entry category price points at H&M. we continue to build on that while making sure that you always find also very strong low price entry category price points at h&m I don't know if you want to elaborate. i don't know if you want to elaborate Okay. okay Thank you. thank you

Speaker 15: Thank you. We will now go to the next question. Your next question today comes from the line of Erik Sandstedt from Kepler Cheuvreux. Please go ahead. Thank you. thank you We will now go to the next question. we will now go to the next question Your next question today comes from the line of Erik Sandstedt from Kepler Cheuvreux. your next question today comes from the line of erik sandstedt from kepler cheuvreux Please go ahead. please go ahead

Speaker 8: Hi. Thanks. Erik Sandstedt from Kepler Cheuvreux. Couple of follow-up questions here. I am not sure if you mentioned it, in terms of June sales, have you seen any impact from the ongoing heat wave in Europe? Hi. hi Thanks. thanks Erik Sandstedt from Kepler Cheuvreux. erik sandstedt from kepler cheuvreux Couple of follow-up questions here. couple of follow-up questions here I am not sure if you mentioned it, in terms of June sales, have you seen any impact from the ongoing heat wave in Europe? i am not sure if you mentioned it in terms of june sales have you seen any impact from the ongoing heat wave in europe

Speaker 6: Looking at the monthly sales outcome in fashion retail is always very tricky because it's affected by those very short term effects, where weather is probably the strongest one. You should always be cautious to look at that short number, because over time, weather is neutral. In the short time, it has a very big impact. From what we can see, the last two weeks, there's been a big interest around the most summerish collection, which is no surprise given the heat wave that we have seen. H&M is a great destination for summer garments, we can see that we are relevant for the customer when there is a heat wave. I would be very cautious to make any bigger conclusions. Looking at the monthly sales outcome in fashion retail is always very tricky because it's affected by those very short term effects, where weather is probably the strongest one. looking at the monthly sales outcome in fashion retail is always very tricky because it's affected by those very short term effects where weather is probably the strongest one You should always be cautious to look at that short number, because over time, weather is neutral. you should always be cautious to look at that short number because over time weather is neutral In the short time, it has a very big impact. in the short time it has a very big impact From what we can see, the last two weeks, there's been a big interest around the most summerish collection, which is no surprise given the heat wave that we have seen. from what we can see the last two weeks there's been a big interest around the most summerish collection which is no surprise given the heat wave that we have seen H&M is a great destination for summer garments, we can see that we are relevant for the customer when there is a heat wave. h&m is a great destination for summer garments we can see that we are relevant for the customer when there is a heat wave I would be very cautious to make any bigger conclusions. i would be very cautious to make any bigger conclusions We assess the month to be much in line with the sales performance that we have seen so far this year, which is below what we're satisfied with. We assess the month to be much in line with the sales performance that we have seen so far this year, which is below what we're satisfied with. we assess the month to be much in line with the sales performance that we have seen so far this year which is below what we're satisfied with

Speaker 8: I understand. Thanks. Just a follow-up question on the earlier markdown question. Because I guess inventory levels continue to decline year-over-year, but we're not really seeing any positive impact on markdowns. You basically mentioned a flat impact here in the second quarter and also a guidance for flat impact in Q3. Are you suggesting there is no sort of strong correlation between inventory levels and markdowns? Or how should we think about it? I understand. i understand Thanks. thanks Just a follow-up question on the earlier markdown question. just a follow-up question on the earlier markdown question Because I guess inventory levels continue to decline year-over-year, but we're not really seeing any positive impact on markdowns. because i guess inventory levels continue to decline year-over-year but we're not really seeing any positive impact on markdowns You basically mentioned a flat impact here in the second quarter and also a guidance for flat impact in Q3. you basically mentioned a flat impact here in the second quarter and also a guidance for flat impact in q3 Are you suggesting there is no sort of strong correlation between inventory levels and markdowns? are you suggesting there is no sort of strong correlation between inventory levels and markdowns Or how should we think about it? or how should we think about it

Speaker 2: There is, but if we then unpack into two components, we can see that the stock solving component goes down quite a bit. What Daniel describes and what we can see is that commercial activity we've needed to keep on a similar level, and that is then the counter aspect right now then. In the long term, once hopefully we are through this more subdued consumer confidence, we believe that we will more reap the rewards of the more effective inventory and then getting the benefits of normalizing the commercial aspects of markdowns and remaining on the lowered stock solving aspect of the markdowns. There is, but if we then unpack into two components, we can see that the stock solving component goes down quite a bit. there is but if we then unpack into two components we can see that the stock solving component goes down quite a bit What Daniel describes and what we can see is that commercial activity we've needed to keep on a similar level, and that is then the counter aspect right now then. what daniel describes and what we can see is that commercial activity we've needed to keep on a similar level and that is then the counter aspect right now then In the long term, once hopefully we are through this more subdued consumer confidence, we believe that we will more reap the rewards of the more effective inventory and then getting the benefits of normalizing the commercial aspects of markdowns and remaining on the lowered stock solving aspect of the markdowns. in the long term once hopefully we are through this more subdued consumer confidence we believe that we will more reap the rewards of the more effective inventory and then getting the benefits of normalizing the commercial aspects of markdowns and remaining on the lowered stock solving aspect of the markdowns

Speaker 8: Perfect. Thanks. That's all I had. Perfect. perfect Thanks. thanks That's all I had. that's all i had

Speaker 15: Thank you. There are currently no further phone questions. I will now hand the call back to the room. Thank you. thank you There are currently no further phone questions. there are currently no further phone questions I will now hand the call back to the room. i will now hand the call back to the room

Speaker 11: Thank you. Any further questions from the room? No. Over to you. Thank you. thank you Any further questions from the room? any further questions from the room No. no Over to you. over to you

Speaker 6: That concludes this first half year press conference. Thank you so much for joining. Thank you for your continued engagement and interest in H&M. We truly appreciate that. If we don't speak before, we will meet next time on 24th of September for the Q3 report. With that said, I wish you all a wonderful summer, and thank you for joining us today. Thank you. That concludes this first half year press conference. that concludes this first half year press conference Thank you so much for joining. thank you so much for joining Thank you for your continued engagement and interest in H&M. thank you for your continued engagement and interest in h&m We truly appreciate that. we truly appreciate that If we don't speak before, we will meet next time on 24th of September for the Q3 report. if we don't speak before we will meet next time on 24th of september for the q3 report With that said, I wish you all a wonderful summer, and thank you for joining us today. with that said i wish you all a wonderful summer and thank you for joining us today Thank you. thank you

Speaker 2: Thank you. Thank you. thank you

Speaker 11: Thank you Thank you thank you