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FirstGroup PLC — Annual Report 2026
Jul 1, 2026
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First Group Plc
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Better journeys
FirstGroup plc
Annual Report
and Accounts 2026
Contents
We are
FirstGroup
FirstGroup is a leading private sector provider
of public transport. We create solutions that
reduce complexity, making travel smoother
and life easier. Our businesses are at the heart
of our communities, and the essential services
we provide are critical to delivering wider
economic, social and environmental goals.
Visit our website at www.firstgroupplc.com
and follow us on LinkedIn FirstGroup plc.
Introduction
01
At a glance
02
Highlights
Strategic report
04
Chair’s statement
06
Our markets
08
Our market drivers
09
Our business model
10
Chief Executive Officer’s review
13
Our strategic pillars
15
Key performance indicators
18
Business review
24
Financial review
30
Responsible business
47
Climate-related financial disclosures
56
Our stakeholders
59
Section 172 statement
60
Risk management
70
Viability and going concern
Governance report
72
Corporate Governance report
73
Governance at a glance
75
Board
83
Nomination Committee report
85
Audit Committee report
91
Responsible Business Committee report
92
Remuneration Committee report
115
Directors’ report and additional disclosures
118
Statement of Directors’ responsibilities
Financial statements
119
Independent auditors’ report
128
Consolidated income statement
129
Consolidated statement of comprehensive income
130
Consolidated balance sheet
131
Consolidated statement of changes in equity
132
Consolidated cash flow statement
134
Notes to the consolidated financial statements
189
Group financial summary
191
Company balance sheet
192
Company statement of changes in equity
193
Notes to the Company financial statements
196
Shareholder information
198 Glossary
Find out more about FirstGroup online
Read this report online
FirstGroup
Annual Report and Accounts 2026
At a glance
FirstGroup
First Rail
First Bus
1.07m
passenger
journeys a day
1
c.6,000
buses and coaches
(includes 1,400 zero
emission buses)
c.18,000
employees
c.70
depots
c.365,000
passenger
journeys a day
c.320
trains (includes
205 bi-mode or
electric trains)
c.12,440
employees
221
stations
First Bus is one of the largest bus companies
in the UK, with decades of experience working
closely with local authorities and partners
across the UK and Ireland. We carry more than
one million passengers a day and serve more
than 20% of the UK population with our regional
and London bus and coach services.
Regional Bus
We provide tendered bus services for local
authorities and are a leading operator in the
majority of our local areas, including major urban
centres such as Glasgow, Bristol and Leeds.
Business and Coach
Alongside the operation of our commercial
networks, our Business and Coach division
provides a range of services including
workplace shuttles at distribution centres
and major construction sites, school hire,
private tour operators, airports and airlines,
as well as rail replacement services.
Franchising
In London, First Bus London operates c.90
Transport for London (TfL) routes in west and
central London from ten depots, serving
180 million passengers annually. First Bus also
operates services in Rochdale on behalf of
Transport for Greater Manchester (TfGM).
First Rail has more than 25 years of experience
in the rail sector and has been one of the UK’s
leading operators for a number of years.
Open access
We have two open access rail operations, Hull
Trains and Lumo, with three routes in operation
(two on the East Coast Main Line and a new Stirling
to London service on the West Coast Main Line),
with a fourth service between Carmarthen and
London Paddington service entering mobilisation.
Transport for London contracts
We have operated London Trams and the London
Cable Car for a number of years on behalf of TfL
and, in 2025, we were awarded the contract to
operate the London Overground from May 2026.
Government-contracted operations
We have two Department for Transport (DfT)
train operating companies (TOCs), Great
Western Railway (GWR) and West Coast
Partnership (WCP), which includes Avanti West
Coast, and we operated South Western Railway
(SWR) from May 2021 to 25 May 2025, when it
transferred to the DfT Operator (DfTO).
Rail Services
Our Rail Services businesses include First
Customer Contact, Mistral Data and First Rail
Consultancy which offer a variety of solutions
for the rail industry, bringing experience,
expertise and benefits to the sector.
1
Regional Bus passengers only.
London
York
Aberdeen
Edinburgh
Stirling
Newcastle
Morpeth
Hull
York
Leeds
Sheffield
Leicester
Ipswich
Slough
Basildon
Portsmouth
Glasgow
Cork
Galway
Belfast
Bristol
Manchester
Bradford
Stoke-on-Trent
Worcester
Penzance
Dublin
Weymouth
Plymouth
Crewe
Weston-super-Mare
Swansea
Carmarthen
Cardiff
Truro
Bath
Norwich
Chelmsford
London
Birmingham
Southampton
Oxford
Who we are
FirstGroup is one of the UK’s leading private sector
operators of public transport, with two divisions,
First Bus and First Rail, operating a diverse portfolio
of transport services. We have c.30,000 employees
and carry nearly 1.5 million passengers a day.
Avanti West Coast (Avanti)
Great Western Railway (GWR)
Hull Trains
Lumo
New open access routes
First Bus operations
Where we operate
Business split
First Bus
First Rail
Adjusted revenue share (as % of Group)
Adjusted EPS contribution (pence)
84%
16%
First Bus
Open access and
contracted rail
DfT TOCs and
Rail Services
7.9p
4.0p
14.0p
Committed to our customers
Supportive of each other
Dedicated to safety
Setting the highest standards
Accountable for performance
Our strategy
Our four strategic pillars help us to drive value
and sustainable growth for all our stakeholders.
Read more about our strategy on page 13
Our values
Our purpose
We provide efficient, reliable, safe and increasingly
sustainable transport links that connect communities.
Our businesses are at the heart of our communities
and the services we provide are critical to ensuring
local economies are vibrant and robust.
Strategic report
Governance report
Financial
statements
Introduction
FirstGroup
Annual Report and Accounts 2026
01
Highlights of the year
Successful execution of our proven UK-focused growth and diversification strategy has driven further earnings and portfolio growth, and material shareholder returns.
£1,716m
(
25%)
Group adjusted revenue, with strong
underlying performance in both divisions
c.£9m
of Group cost savings delivered in
FY 2026 from business restructuring
£219.4m
Group adjusted operating profit marginally lower:
Continued profit growth in First Bus with First Rail
lower due to additional costs in open access, the
transition of SWR in May 2025 and a £7m lower
IFRS 16 adjustment in the DfT TOCs
Excluding the DfT TOCs, Group adjusted
operating profit grew 18%
20.3p
Adjusted EPS (FY 2025: 19.4p)
Strong cash conversion and balance sheet
maintained; adjusted year-end net debt of £138m:
Free cash flow of £73.8m before acquisitions
and returns
c.£35m growth investment and accelerated
capex of c.£190m principally on First Bus
electrification
£89m returned to shareholders via dividends
and FY 2026 £50m buyback programme
Free cash generation of c.£400m anticipated
over the next three years
7.2p
Final dividend of 5.0p per share proposed
with FY total of 7.2p (FY 2025: 6.5p); policy
tightening towards 2.5x cover ratio over time
£100m
further buyback programme announced;
expected to complete over next 12 months
£1,443.6m
Total revenue up 33%
Adjusted operating profit up 7% to £102.8m
26%
of UK bus fleet zero emission (43% of London
red buses) at end of March 2026
3
acquisitions of well-established coach
businesses to further grow Business and
Coach operational and asset footprint in
key markets. Two further acquisitions post
period end
3.1m
open access passenger journeys, up 4%
Open access revenue increased to £109.3m;
on course to more than double open access
capacity over the next two to three years
Award of London Overground contract
in December 2025, with mobilisation on
3 May 2026
DfT TOCs’ performance in line with
expectations and further growth in
Rail Services during FY 2026
First Rail
First Bus
Strategic report
Governance report
Financial
statements
Introduction
FirstGroup
Annual Report and Accounts 2026
02
Highlights of the year
continued
Our strong performance in FY 2026
against significant headwinds
has reinforced our track record
for delivery and shareholder
returns. Looking ahead, our focus
on operational excellence and our
diverse portfolio, robust asset base
and cash-generative businesses
will enable continued growth and
scope for further material returns.
As the UK bus and rail industries
evolve over the coming years, we
will continue to position the Group
as a leading UK transport company
with the commitment, expertise,
scale and financial strength to build
active, long-term partnerships to
create better transport services.”
Graham Sutherland
Chief Executive Officer
Performance summary
FY 2026 (£m)
FY 2025 (£m)
Cont.
Disc.
Total
Cont.
Disc.
Total
Adjusted revenue
1
1,715.7
–
1,715.7
1,370.0
–
1,370.0
Adjusted operating profit/(loss)
2
219.4
2.1
221.5
222.8
(0.6)
222.2
Adjusted operating profit margin
12.8%
12.9%
16.3%
16.2%
Adjusted profit/(loss) before tax
2
156.7
2.1
158.8
165.1
(0.8)
164.3
Adjusted EPS
3,4
20.3p
0.4p
20.7
19.4p
(0.1)p
19.3p
Dividend per share
7.2p
6.5p
Adjusted net debt
5
137.7
86.9
FY 2026 (£m)
FY 2025 (£m) (restated
6
)
Statutory
Cont.
Disc.
Total
Cont.
Disc.
Total
Revenue
4,751.9
–
4,751.9
5,233.9
–
5,233.9
Operating profit
219.4
2.1
221.5
222.6
4.9
227.5
Profit before tax
158.8
169.6
EPS
4
21.4p
21.3p
Net debt
725.3
985.6
-
Bonds, bank and other debt net of (cash)
(124.7)
(228.8)
-
IFRS 16 lease liabilities
850.0
1,214.4
‘Cont.’ refers to the continuing operations comprising First Bus, First Rail and Group items. ‘Disc.’ refers to discontinued operations, being First Student, First Transit and
Greyhound US.
1
‘Adjusted revenue’ is defined as revenue excluding that element of DfT TOC revenue, and related intercompany eliminations, where the Group takes substantially no revenue risk. The Adjusted revenue measure
includes management and performance fee income earned by the Group from its DfT TOC contracts.
2
‘Adjusted operating profit/(loss)’ and ‘Adjusted profit/(loss) before tax’ are before adjusting items as set out in note 4 to the financial statements.
3
‘Adjusted earnings’ are shown before net adjusting items and excludes IFRS 16 impacts in First Rail management fee operations. For definitions of alternative performance measures and other key terms, see note 4
on pages 142 to 144.
4
‘Adjusted EPS’ and EPS are based on the weighted average number of shares in the period of 553.4 million (FY 2025: 597.7 million) reflecting the current year and prior year share buybacks.
5
‘Adjusted net debt’ is bonds, bank and other debt net of free cash (i.e. excludes IFRS 16 lease liabilities and ring-fenced cash).
6
The restatement of the 2025 income statement relates to the reclassification of a levy expense of £167.6m which had previously been treated as a deduction from revenue. The restatement therefore increases
both revenue and expenses by £167.6m. The restatement has no impact on any profitability measure or other primary statements. The finalisation of the First Bus London acquisition accounting exercise increased
the value of lease liabilities acquired, resulting in a restatement of the Inception of leases and the prior year closing net debt.
Strategic report
Governance report
Financial
statements
Introduction
FirstGroup
Annual Report and Accounts 2026
03
Chair’s statement
Introduction
Change has been the constant theme for all UK
businesses over the last twelve months – and no less
in our sector, with lots of significant shifts underway,
from rail nationalisation to bus franchising.
In moments of major transformation, what’s
key is how you respond. As Chair of FirstGroup,
I’ve been delighted to see how our teams have
adapted to meet and succeed in this shifting
external landscape: driving more improvements
for customers; further diversifying our range of
transport services in the UK; and drawing on the
expertise of our people to help us move from being
operators to active partners for stakeholders.
I saw this for myself at our Stamford Brook depot,
where I had the chance to meet our exceptional
teams that are overseeing First Bus London’s services.
This year I’ve also seen our electrification projects at
our Hengrove and Basildon bus depots, visited our
Lawrence Hill and Hadleigh depots, and met with
colleagues, shareholders and customers. I’m proud
to see how we are using our knowledge, investment
and insights to help our partners solve problems,
make transport cleaner, improve journeys for people,
and better connect the communities we serve.
Strategy
The last year has been an important one for FirstGroup
as we continue to execute our UK-focused growth
strategy, driven by the hard work, dedication and
expertise of our people.
The strategy was introduced in 2024, and it’s a
measure of its robustness that it remains central
as the guide for our future action today. Over the
year, we’ve reshaped and grown the business,
and maintained earnings growth for shareholders,
while at the same time navigating the far-reaching
reforms in the rail and bus industries, rising costs
and the effects of inflation.
Our work has been underpinned by strong cash
generation and a robust balance sheet which
supports continued investment, adding value and
further diversifying our service offering, while also
delivering on our commitments to shareholder value.
I’m also happy to record significant progress against
all four of our strategic priorities.
Making every journey better
The work our teams do day in, day out, to get people
where they need to be, fixing problems and creating
services that people can depend on, is foundational
to FirstGroup’s success.
We’ve achieved some important milestones in the
last twelve months on both rail and bus.
According to the Rail Customer Experience Report,
Hull Trains was the top scoring operator in the Rail
Customer Experience Survey covering the period
from October 2025 to January 2026.
First Bus also saw a significant lift in its Net Promoter
Score, from 11 in FY 2025 to 17 for FY 2026, which was
rooted in improvements in operational performance.
I’m also very pleased to see FirstGroup playing its
part in addressing the nationwide challenge of
harassment and violence against women and girls
(VAWG). Across FirstGroup, including First Bus, GWR,
Avanti West Coast, Hull Trains and Lumo, we are now
accredited by White Ribbon UK, the UK’s leading
charity working to end VAWG. This reflects our
commitment to helping drive real change. As part
of this, we are also rolling out training for our bus
and coach drivers to give them the skills to safely
intervene, so they can confidently support female
passengers if they experience harassment.
Getting more people on buses
and trains
Across bus and rail combined, we already take care
of nearly 1.5 million UK passengers every single day.
That’s something I know our team never takes for
granted. We want to go further in encouraging more
people to choose buses or trains, helping strengthen
our communities, cutting UK carbon emissions and
delivering business growth in the process.
This requires investment in new rail routes and trains,
technological solutions to make it more convenient
and easier to choose a bus, and creating adjacent
services to better meet passenger needs.
Seizing
opportunities
The last year has been an
important one for FirstGroup as
we continue to execute our UK-
focused growth strategy, driven
by the hard work, dedication
and expertise of our people.”
Lena Wilson CBE
Chair
Strategic report
Governance report
Financial
statements
Introduction
FirstGroup
Annual Report and Accounts 2026
04
On the first of those requirements, our plans will see
us more than double our open access capacity in
the next few years, delivering new routes for Lumo
and Hull Trains later this year, and with plans already
submitted for further extensions and new routes,
such as Cardiff to York.
We already know our open access services are
popular, with passenger journeys up by 4% to
3.1 million journeys across Lumo and Hull Trains, and
volumes on the East Coast Main Line significantly
ahead of pre-pandemic levels.
As part of this, I was thrilled to see the launch of
Lumo’s West Coast Stirling to London Euston service
in May 2026, something that has been praised by
local leaders as helping open up inward investment
and connect communities, as well as providing a
cheaper and more environmentally friendly
alternative to domestic short-haul flights.
We are also using technology to help make public
transport a convenient alternative to taking the car.
AI is now helping manage our bus scheduling and,
along with good progress in driver recruitment, we
saw a major cut in lost mileage (down by 20% in FY
2026), all helping to improve reliability for customers.
As the first nationwide operator to offer Tap on,
Tap off payment on all of our buses, over 80%
of our ticket transactions are now digital.
Investing in cleaner, smarter transport
The last twelve months have seen FirstGroup make
significant strides in our goals for sustainability.
What’s exciting about this is the potential for us
to improve customer experiences, reduce carbon
emissions, strengthen our asset base and unlock
future potential revenue streams, all with the
same actions.
We’ve continued to invest in cleaner buses and
trains, investing c.£500m over the last four years.
This has accelerated the number of zero emission
buses in our fleet to over 1,400, just over a quarter
of the entire fleet. We now have four fully electric
depots and 17 partially electric depots, services
that we are also monetising through the launch
of First Charge, providing third party access to
our charging infrastructure.
Our commitment to sustainability has also won
important external recognition in the last year.
FirstGroup was ranked the UK’s fourth top company
and 118th overall in the Carbon Clean 200 list, and
we were also recognised as one of Europe’s 50 Most
Sustainable Corporations, rising 15 places from last
year to number 31 in the rankings.
Diversifying our business
The last year has seen us continue to expand into
adjacent markets, bringing attractive opportunities
for growth of market share in the UK while benefiting
from efficiencies of scale and integration.
The opportunity in London is a great example of this.
The acquisition of RATP’s London operations in 2025
helped First Bus London to capture an 11% market
share of the bus network. Already running London
Trams, and the London Cable Car, and now with
First Rail’s appointment as operator of the London
Overground from May 2026, these strategic moves
have added to our reputation as a key transport
partner for the capital.
We continue to diversify our services by acquiring
long-standing family run regional coach operators
with strong local footprints. Acquisitions during FY
2026 included J&B Travel and Tetley’s Coaches in
Leeds and Hills Coaches in Wolverhampton – all
established businesses that are complementary to
our existing operations and reflect our strategy to
grow a high-quality, diversified coach portfolio in
key regional markets.
In Rail, too, we are looking to build on already existing
services to meet additional market opportunities.
Lumo’s recent expansion on the West Coast Main
Line from Stirling to London, along with an extension
of our Edinburgh service to Glasgow, opens up new
markets for us – and will hopefully bring even more
tourists to Glasgow to enjoy the Commonwealth
Games this summer.
People
Just as our business grows and adapts, so we need
the same from our workforce. As well as providing
support for personal development, I’m really pleased
that we have continued to enable colleagues from
different backgrounds to have their voices heard at
all levels in the company. In the last year, we’ve
introduced a new Colleague Advisory Panel which
gives the opportunity for colleagues to get together
with some of our Non-Executive Directors to discuss
their ideas and feed back on what’s working well
and where we can improve. I am a big fan of this
approach, encouraging an open, questioning
culture, and a sense of shared responsibility for
coming up with the solutions.
I’ve also been delighted to take part in several Women
@ First events. This colleague led network supports
and connects women across the business through
networking, mentoring and speaker programmes.
It helps raise the profile of women at FirstGroup,
fosters a strong sense of community, and
provides valuable opportunities for colleagues
to share experiences, build confidence and
support development.
Finally, I am very proud to see FirstGroup ranked 1st
in the FTSE 250 for female representation on our
Board by the FTSE Women Leaders Review. Women
make up two thirds of our Board. We are building a
business that values ability and performance more
than background and that is open for the full range
of talent our industry has to offer.
I wrote in my first statement as Chair last year that
I could see huge potential in this business. This year,
I see a huge amount of progress achieved and that
potential starting to be realised. Together we are
creating a stronger, more resilient FirstGroup that’s
better able to thrive in the new environment and
seize the many opportunities in front of us. Thank you
to all my colleagues for their brilliant work to ensure
we are set to meet the future with confidence.
Lena Wilson CBE
Chair
17 June 2025
First Bus London’s electrified Westbourne Park depot
Chair’s statement
continued
Strategic report
Governance report
Financial
statements
Introduction
FirstGroup
Annual Report and Accounts 2026
05
Our markets
The UK bus market
Contracts overview
Industry revenue in 2025
£7.7bn
Passenger journeys per annum
4.0bn
The UK bus market is fragmented
and competitive, with bus and
coach services operated by both
major national operators and a
large number of small businesses.
Revenue sources vary, but most
operators earn income from
a mix of commercial fares and
contracted work. In London, bus
routes are franchised by Transport
for London (TfL) but operated
by private companies under
contract. Outside London, a
number of mayoral authorities
have chosen franchising as
their preferred future option
for bus delivery so the regional
bus market will see significant
change over the next few years.
Franchising
Bus franchising is a regulatory model in which
a local authority designs, specifies and controls
the local bus network. Operators then compete
to run individual routes or a number of routes
under a contract.
In London, authorised private sector operators
bid for individual route contracts. TfL decides
the contract specifications for a given bus route,
controls ticket prices and collects passenger
revenue. Operators own or lease the buses and
depots, and recruit and employ drivers to run
routes. The route contracts bear no revenue risk
on the base price bid and operator performance
is measured and incentivised or penalised through
quality of service indicators within the contracts.
Outside London, contracts are typically issued
for an operator to run a package of routes within
a particular geographical area and will contain
the terms on which the authority wants to procure
the service. As these are bus operating contracts,
the authority generally takes the revenue risk.
Regional authorities can own bus depots and fleets
under franchising, but they are not required to.
Where authorities do opt to own depots and fleets,
lower margins will be offset by lower operator
capital expenditure. Once the contract comes into
effect, no other operators can run bus services on
the relevant routes unless the authority has given
its approval.
Regional bus operations
Outside of London, for the majority of services,
aside from franchising and enhanced partnerships,
operators set timetables and fares on a commercial
basis. Operators earn commercial fare revenue
directly from passengers and concessionary fare
revenue where they are reimbursed by local
authorities for passengers entitled to free or reduced
fares. A small proportion of services are operated on
behalf of local authorities on a contract basis, where
revenues are insufficient to support the operators.
Under an enhanced partnership the local
authority commits to measures and facilities,
and all operators are then bound to meet certain
standards of service. Facilities and measures can
include bus priority lanes, bus stop improvements,
fare and ticketing schemes, better or new
information including all-operator apps
and centralised customer service.
Business and Coach
The Business and Coach market includes private
bus and coach services that complement traditional
bus operations. These include workplace shuttles,
school transport and tours, airport services, private
hire services for events, scheduled express services
and rail replacement services.
Bus Services Act 2025
The Bus Services Act 2025 received Royal
Assent in October 2025. The Act empowers
all local transport authorities in England
to choose the bus operating model that
works for them, be it franchising, enhanced
partnerships or local authority bus
companies (previously known as municipal
bus companies). The Act also includes
provision for an end of diesel sale date,
as well as a number of mandates including
on staff training for disability awareness
and anti-social behaviour.
In June 2025, the Government’s Spending
Review confirmed a three-year settlement
for bus, mainly for local transport authorities,
introducing greater certainty. The £3 fare cap in
England was also extended to January 2027.
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Our markets
continued
Railways Bill
The UK rail market
Contracts overview
Open access
Open access has been a successful component of
the UK rail industry for the past 25 years, improving
connectivity to underserved areas and adding
capacity that encourages a shift from less
sustainable modes of transport. Operated entirely
at the provider’s commercial risk, open access
services attract private investment, create jobs
and generate significant economic value.
There are currently five open access train
operating companies in the UK, including three
long-distance operators, Heathrow Express and
Eurostar. These operators take full responsibility
for commercial decisions such as pricing and
employment terms.
Open access track access agreements are
awarded by the Office of Rail and Road (ORR),
typically for ten-year periods with potential for
renewal. Routes are approved where there is a
clear case for enhancing competition, generating
new revenue and delivering broader economic
benefits to the communities served.
London Overground
Under the terms of the London Overground
contract, TfL retains all passenger revenue risk and
some cost risk for electricity pricing, regulatory
charges and inflation protection up to an agreed
amount. The contract also includes a profit margin
on concession payments.
TfL specifies the service levels, with the operator
responsible for the delivery of train services and
the management of stations. In addition, service
quality regimes provide the opportunity to earn
additional fees if the operator achieves greater
levels of performance in areas such as the delivery
of customer service levels, customer satisfaction
and ticketless travel.
Government-contracted operations
Under the terms of the DfT concession-based
National Rail Contracts (NRCs), operators
bear no revenue risk and very limited cost risk.
Operators earn an annual management fee
for service delivery, with the opportunity to earn
additional performance-based revenue. The
Government passed legislation in November 2024
allowing for the nationalisation of passenger train
operators; as a result, the DfT-contracted TOCs are
being transferred to the DfTO, before being
absorbed into GBR.
The principal development in rail policy
during FY 2026 has been the introduction of
the Railways Bill to Parliament. The Bill was
introduced to the House of Commons in
November 2025. Its primary purpose is to
enable the creation of GBR, which will be
the new publicly owned body that takes
responsibility for both railway infrastructure
and most passenger train services. The
stated aims of the Bill are to formally
establish GBR and set out its functions and
duties; provide funding for GBR; create a
statutory role for Mayors to facilitate local
influence; enable GBR to set fares and sell
tickets; establish a Passenger Watchdog and
establish an access regime which will allow
GBR to make decisions on which services
can access the tracks.
Industry revenue in 2025
£11.5bn
Passenger journeys per annum
1.7bn
The UK rail industry is transitioning
to a more unified structure with the
majority of passenger operators,
apart from open access, moving
to public ownership and ultimately
being integrated into Great British
Railways (GBR).
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Market drivers
Trend
Link to strategic pillars
Our actions
UK public transport is an attractive
and strategically important market
Modal shift
Buses, coaches and trains contribute less than 5% of the UK’s transport
emissions, compared to nearly 60% for cars. Encouraging people to switch
from car and air travel to bus, coach and rail can help reduce congestion,
lower emissions, improve air quality and boost operators’ performance.
We are extending our existing open access rail services and mobilising and applying for new
routes where we can attract more passengers to rail with reliable services and affordable fares
Across First Bus, we are using data and customer insights to deliver targeted services and
campaigns to encourage more people to use our services
In Business and Coach, we are expanding our portfolio and operational footprint and adding
more workplace shuttle contracts, transporting thousands of workers to their jobs every day
Decarbonisation
Beyond the environmental benefits, decarbonising fleets and infrastructure
can lower operating costs, improve energy efficiency, and enhance
reliability and performance. In the bus sector, electrification also creates
additional revenue opportunities, including third party use of charging
infrastructure, consultancy work, capacity trading and the reuse of batteries
for on-site energy storage or recycling at end of life.
In First Bus, we are expanding third party charging across our network outside London, making
use of innovative software to optimise energy consumption and installing battery energy storage
facilities at a number of depots
First Bus has a partnership and a number of apprentices learning at Reaseheath College
Cheshire, the UK’s first engineering academy specialising in zero emission mechanical
and electrical engineering
In First Rail, we have made a significant investment to grow our environmentally friendly open
access fleet and have successfully trialled and introduced a battery-electric train into service
Social and economic growth
Public transport networks are the lifeblood of vibrant towns and cities.
By improving access to jobs, services, leisure destinations and local
markets, they help strengthen economic activity and encourage
innovation. New and enhanced transport links can also support local
communities by creating jobs and new business opportunities.
Much of our workforce is recruited from our local areas, including some with high rates of
unemployment and, in 2024, First Bus was the first major bus operator to become a Real Living
Wage employer
We invest in careers, apprenticeships and lifelong learning. At Lumo, for example, nearly 90%
of employees have completed an apprenticeship
Hull Trains and Lumo are on track to contribute a collective £1.4bn in economic benefits by
the end of their current track access agreements in 2032 and 2033
New technologies
Technology is reshaping the public transport sector and how passengers
engage. Operators now have a better understanding of passenger
needs and can encourage people to travel by offering real-time updates,
contactless payments, smart tickets and better customer support.
Data tools are also helping to make services more reliable and efficient,
and to get the most out of zero and low emission buses and trains.
First Bus was the first regional bus operator in the UK to roll out Tap On, Tap Off (TOTO) payment
technology across its entire commercial bus fleet
We use our real-time, granular data and software tools to improve service delivery, continuously
enhance our networks and timetables, and introduce new ticketing options that better match
customer demand and preferences
In First Rail, Mistral Data provides industry-leading products and services to a number of TOCs,
including operational, staff messaging and customer engagement systems
Supply chain value creation
Transport operators are major purchasers of goods and services – from
engineering, construction, manufacturing and technology to professional
services. When they source these locally, operators support and help to
grow UK supply chains. Public transport networks also make supply chains
more efficient, reliable and sustainable, creating benefits for both
businesses and communities.
FirstGroup spends c.£2.8bn annually on goods and services, working with over 4,000, mostly UK
suppliers, ranging from small independent companies to global corporations
We engage with our key suppliers through collaborative relationship management systems,
regular meetings, and business reviews to strengthen relationships, manage risks, and ensure
environmental and ethical standards
Our £500m open access Hitachi train order created certainty for the factory in County Durham,
where the trains are being manufactured, securing the skills base and jobs in the local area
Demographics
With a growing UK population and increasingly congested cities, demand
for dependable public transport is rising. Young people are also choosing
public transport more often, influenced by the rising cost of car ownership
and insurance, cheaper fare options, better digital tools and a preference
for more sustainable travel choices.
We participate in fare incentive schemes to encourage more people to use our services
We are expanding our open access rail services and offering affordable fares to meet
and stimulate demand
We are enhancing our facilities and working alongside our partners to create integrated transport
systems to make it easier for customers to switch between different modes of transport
Deliver day
in, day out
Drive
modal shift
Lead in environmental
and social sustainability
Diversify
our portfolio
Key to our strategic pillars
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08
Our business model
Our business model leverages our strengths and resources to continue
to grow and diversify our business and create value for all our stakeholders.
Strengths and resources
Our operations
Delivering for our stakeholders
Customers
Safe, reliable, value-for-money and
easy-to-use travel services for millions
of passengers each year.
Investors
Sustainable financial performance and
long-term value creation underpinned
by a disciplined capital allocation
policy balanced between investment,
growth and shareholder returns.
Government
Efficient and reliable transport
services that meet wider policy
objectives, including social and
economic growth, decarbonisation
and improved air quality.
Employees
A workforce representative of our
communities. Quality jobs with
opportunities to grow and learn
in a safe, supportive and inclusive
working environment.
Communities
Stronger economies and local
communities through better
connections, good local services and
community engagement activities.
Strategic partners
and suppliers
Long-term relationships that optimise
value, mitigate risk and increase
sustainability and ethical standards
in our value chain.
Read more about engaging with
our stakeholders on page 56
Our people
Our c.30,000 employees are at the heart of
our business and have the skills, expertise
and knowledge to drive our future success.
Read more about our people on page 43
Our network and fleets
We operate c.6,000 buses and coaches
and c.320 trains across the UK.
Our expertise
We have a depth of experience and proven
expertise in bus and rail transport and an
unwavering focus on safety and reliability.
Our relationships
Establishing new and maintaining long-held
relationships with local and national decision
makers at all levels are essential to our success
as a partner of choice.
New technologies
We embrace new technologies and innovative
ways of working to deliver easier, more
convenient, efficient and sustainable
transport for our customers and partners.
Read more about innovation on page 25
Our stable financial platform
Our business is cash generative and we have
balance sheet capacity to enable long-term
service continuity and to invest in our assets,
growth and returns.
Read more about our
financial platform on page 24
First Bus
First Rail
Our revenues are mainly derived from passenger
ticket sales and concessionary fare schemes
(with reimbursements by local authorities for
passengers entitled to free or reduced fares)
or from commercial partnerships with local
authorities (enhanced partnerships and
franchise contracts).
Income is also generated through bus and coach
contracts for workplace shuttles, schools, events
and rail replacement services, as well as tendered
local bus routes and services for local authorities
such as Park & Ride schemes. Bus operators also
receive funding to support the affordability and
availability of services, including the Bus Services
Operators Grant in England, with similar schemes
in Scotland and Wales.
Read more about the bus market on page 06
and First Bus on page 18
In our open access operations, Hull Trains and
Lumo, we make all commercial decisions and
retain all revenue, cost opportunity and risk.
Under the terms of the London Overground
contract, TfL retains all revenue risk and specifies
the service levels, with the operator responsible
for the delivery of train services and management
of stations.
Our two DfT TOCs, GWR and WCP, are operated
under National Rail Contracts where operators
bear no revenue risk and very limited cost risk,
earning an annual management fee and
additional revenue based on performance.
First Rail also generates income through its Rail
Services businesses. We believe private ancillary
services suppliers will continue to be vital to the
success of the industry as it transitions, bringing
experience, expertise and benefits to the sector.
Read more about the rail market on page 07
and First Rail on page 21.
A leading, experienced and
commercially agile operator
with a large and diverse portfolio
Deep sector experience and
expertise, with cash-generative
operations and a focus on growth
in open access
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Chief Executive Officer’s review
Consistent
strategic
execution
FY 2026 performance reinforces track
record of delivery and returns
I am pleased to report another strong set of results
for our 2026 financial year. Consistent strategic
execution has delivered further earnings growth
and diversification despite a challenging operating
environment in First Bus and the transfer of SWR to
the DfTO in May 2025.
Group adjusted revenue grew by £346m to £1.7bn
and adjusted earnings per share has grown from
19.4p in the prior year, to 20.3p, aided by the £50m
buyback programme we completed during the year.
We have maintained our robust balance sheet and
our disciplined capital allocation policy remains
unchanged, incorporating investment in future
growth, progressive shareholder dividends, which
over time, will move from our current 3x cover ratio
towards 2.5x, and a commitment to return surplus
cash to shareholders.
In FY 2026 we returned nearly £90m to our
shareholders and, as a result of the Group’s strong
financial performance and cash generation in FY 2026,
supported by a well-capitalised fleet strengthening
cash conversion in First Bus and a capital-light profile
in First Rail, the Board has proposed a full year dividend
of 7.2p (FY 2025: 6.5p) and a further £100m share
buyback programme which we expect to complete
over the next twelve months.
First Bus earnings growth despite
significant headwinds
Our First Bus division has grown revenues from
c.£800m to over £1.4bn over the last four years and
is a very different and more diverse business today.
In FY 2026, adjusted operating profit grew by 7% to
£102.8m despite a £26m reduction in fare funding
and a decrease in passenger volumes following
the transition to the £3 fare cap in England and a
c.£15m impact from increased employer National
Insurance contributions.
Regional Bus – an agile business
focused on service delivery
In Regional Bus, our expertise and strong focus on
continuous improvement allowed us to act quickly to
manage the unprecedented headwinds referenced
above. We have also continued to manage cost
inflation with multi-year wage settlements and
our fuel and electricity hedging programme.
Revenue grew 3% with further improvement in our
revenue per mile and lost mileage metrics and we
saw a marked improvement in our Net Promoter
Score, from 11 in FY 2025 to 17 for FY 2026.
Business and Coach – building a diverse
portfolio and asset footprint
In Business and Coach, revenue growth has
continued due to contract wins and extensions,
the launch of our Flixbus operations and the
contribution of our recently acquired businesses.
We have continued to bolster our operational and
depot footprint through the acquisition of well-
established, profitable businesses in key markets,
and we now have a fleet of over 1,000 vehicles,
including around 550 coaches and operate from
around 25 coach depots. Looking ahead, we still
have a strong pipeline of opportunities across
the UK to grow our share of this attractive market.
A material contribution from
First Bus London
We have successfully integrated First Bus London
into the Group and the business is performing ahead
of our expectations, contributing revenues of £310m
in FY 2026, supported by disciplined contract bidding
and strong operational performance. Looking
ahead, the addition of the depot in Wandsworth
following the acquisition of RATP’s UK sightseeing
operations in December 2025 provides scope to
grow our London route contracts over time.
The transformation of our
businesses over the last few years
has strengthened performance
and grown our portfolio in attractive
markets, positioning the Group for
sustained growth and material
returns as our industries continue
to evolve.”
Graham Sutherland
Chief Executive Officer
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Chief Executive Officer’s review
continued
A pivotal year for First Rail
We have made considerable progress against
our strategic priorities in First Rail in FY 2026. We
expanded our open access capacity, delivered on
our National Rail Contracts, including the successful
transition of SWR to the DfTO in May 2025, grew
earnings in Rail Services and secured the London
Overground contract, transforming our rail portfolio.
Growing our attractive open
access proposition
Our open access operators Hull Trains and Lumo
have continued to see positive growth in passenger
journeys during FY 2026, to just over three million,
and their seat capacity utilisation and customer
satisfaction ratings remain well above the
industry averages.
Following the December 2025 timetable change on
the East Coast Main Line our yields have seen some
downward pressure due to increased LNER capacity
and pricing competition, and lower consumer
confidence impacting leisure passenger demand.
Looking ahead, our attractive proposition remains
clear and we are confident we will remain
competitive and continue to attract demand.
We have successfully grown our open access capacity
in FY 2026, with the introduction of extra paths on
both Hull Trains and Lumo and the extension of some
of Lumo’s services from Edinburgh to Glasgow and
we remain on course to more than double our capacity
in the next two to three years. We have also now
launched Lumo on the West Coast with the mobilisation
of our Stirling service which will be fully operational
from July. This new route links Stirling directly to
London Euston and will provide the first ever direct
rail services to the capital for communities in
Greenfaulds and Larbert. We officially opened
our headquarters in Preston in March, creating
over 90 new jobs, including 16 apprentice drivers.
London Overground contract award
recognises deep sector expertise
We were delighted to have been awarded the
contract to operate the London Overground from
May 2026, representing revenue of c.£3bn over
the eight-year contract and two-year optional
extension period.
We were able to make use of our in-house
consultancy team for both the bid and mobilisation
process and we have a new, First Rail London team
in place with appointments from First Rail and
senior management from the previous concession.
We successfully took over the operation on 3 May
2026 and are very pleased to welcome the
employees who have now joined the Group.
The London Overground network has greatly
improved connectivity in London, with around four
million passengers now using the service every
week. We look forward to working on behalf of
TfL to deliver a range of benefits for everyone
who uses the network.
An experienced, active partner to
support the evolution of UK bus and rail
The UK bus and rail industries have entered a
period of transition, with the National Rail Contracts
transferring to public ownership, the formation
of Great British Railways and a number of regions
outside London adopting the bus franchising model.
We have decades of experience and proven
expertise, a strong focus on service delivery
underpinned by robust safety management
systems, and significant capital commitments
in decarbonisation and open access rail.
This will allow us to play an active role in the
evolution of both the bus and rail industries.
In First Rail, we have shown how companies such
as ours can bring innovation, enhanced service
delivery, private investment and effective cost
control. Our DfT TOCs have saved more than £400m
for the DfT in their annual business plans over the
last five years, and Hull Trains and Lumo have
demonstrated the benefits open access can bring
to the rail industry, as well as the UK taxpayer.
Case Study
Launching Lumo on the
West Coast Main Line:
connecting communities,
driving growth
FY 2026 has been another important year for
Lumo. Not only have we extended our existing
service from Edinburgh to Glasgow, but we have
also been getting ready to launch our Stirling–
London service, marking Lumo’s expansion to the
West Coast Main Line.
The new route links London Euston directly to
Stirling, calling at Milton Keynes, Nuneaton,
Crewe, Preston, Carlisle, Lockerbie, Motherwell
and Whifflet, as well as Greenfaulds and Larbert
which will have their first ever direct rail services
to London.
Our current track access agreement runs to 2030
and includes four return services a day (three on
Sundays) and an additional, fifth daily return
service between Preston and London, seven days
a week. Operating refurbished Class 222 trains,
with refreshed interiors and new seating, it is a
single-class standard service designed to offer
low-cost fares, as on Lumo’s East Coast service.
The benefits of open access rail and our new
Lumo service have been recognised by a range
of local stakeholders, including Dr Liz Cameron,
former Chief Executive of the Scottish Chambers
of Commerce, who said “Operators are not only
broadening choice for passengers but are also
driving economic growth – delivering benefits for
our businesses, people and communities, forging
stronger links between Scotland and key
economic hubs across England.”
Thanks to the hard work of our team, in
March 2026 we opened our new operational
headquarters in Preston, creating over 90 skilled
jobs. Speaking about the new HQ at the launch,
Sir Mark Hendrick MP for Preston, said:
“This new rail hub will bring jobs for local people,
quality apprenticeships, low-cost rail fares,
more route options and better connectivity
for all rail passengers.”
We are proud to have recruited apprentice drivers
from the local area. Following a rigorous training
scheme provided by specialist provider Train’d Up
at the Lumo head office in Newcastle, which
houses Lumo’s cutting-edge training simulator,
the apprentices have now obtained their Level 3
Train Driver apprenticeships. Lewis Gow, now a
fully qualified driver, said: “The support from Lumo
throughout this process has been amazing, with
the Customer Driver Managers in particular
offering invaluable guidance to myself and the
other apprentices.”
We look forward to bringing the benefits of open
access to our local communities on the West
Coast Main Line, with a reliable and value-for-
money service, as Lumo has done very
successfully on the East Coast Main Line.
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Annual Report and Accounts 2026
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Chief Executive Officer’s review
continued
Open access services use spare timetable
capacity to operate additional services and to
connect previously under-served communities.
They provide additional passenger choice and
support modal shift to rail from less sustainable
forms of transport. They operate without
government subsidy, bring considerable private
investment, pay for access to the infrastructure,
drive productivity in the sector, create jobs and
support economic growth in the areas they serve.
Although representing just 1% of services, open
access has accounted for nearly 20% of new train
orders in recent years, and Hull Trains and Lumo
are on track to deliver £1.4bn in economic benefits
by the end of their current track access agreements,
with the introduction of our new Lumo Stirling and
Carmarthen services set to grow this contribution.
As Great British Railways takes shape over the next
few years, we firmly believe there is a continued role
for private sector operators in the future railway,
with competition on a level playing field bringing
significant benefits to passengers in terms of
affordable fares, greater choice and investment
in new, environmentally friendly fleets.
In First Bus, regardless of the model, we know
that active partnerships with local and national
stakeholders are essential for thriving bus networks
and are committed to working with our current
and prospective partners to achieve this. We will
continue to participate in value accretive franchise
and partnership opportunities, making use of our
scale and expertise to position First Bus as the
partner of choice, capable of consistently high-
quality service delivery.
On track to generate over £400m free
cash flow over the next three years
Looking ahead, as we continue to grow earnings,
capital expenditure in First Bus is expected to
normalise to c.£80–100m from FY 2028 and First
Rail remains capital light, we anticipate free cash
generation after capital expenditure in excess of
£400m over the next three years.
In line with our UK-focused growth strategy, we
will continue to evaluate a strong pipeline of value
accretive growth opportunities in bus and rail. We
will deploy capital under a strict set of criteria to
ensure we retain a diverse, high quality earnings
base, and the Board remains committed to returning
any surplus cash to our shareholders. This will
include the anticipated return of c.£100m during
FY 2027 and FY 2028 through the buyback programme
announced today.
Positioned for growth and long-term
value creation
We are on course to maintain Group adjusted
earnings per share in FY 2027 and looking ahead,
the transformation of our businesses over the last
few years has strengthened performance and grown
our portfolio in attractive markets, positioning the
Group for sustained growth and material returns as
our industries continue to evolve.
In First Bus, we will develop our existing commercial
bus businesses, grow our Business and Coach market
share, leverage electrification efficiencies and unlock
adjacent revenue streams. As the regional bus
industry transitions, our scale, expertise, substantial,
well-capitalised fleet and depot network will enable
us to actively participate in upcoming franchise and
partnership opportunities. In First Rail, we are
focused on growing our successful open access
business and identifying adjacent opportunities
where we can apply our deep sector expertise.
I would like to close by thanking all employees
across the Group for their continued hard work to
ensure we provide the best possible services for
our customers and whose skill and commitment
once again drove a strong performance in FY 2026,
despite considerable headwinds.
Graham Sutherland
Chief Executive Officer
17 June 2026
Earlier this year, Steve Montgomery announced his
retirement at the end of this month. Steve has had
an outstanding 42-year career in the rail industry,
including 11 years leading First Rail. During his time
as Managing Director at First Rail he has successfully
overseen the significant growth of our open access
operations, the expansion and professionalisation
of our Rail Services businesses, our TOCs continuing
to deliver for customers despite the complexities
of moving to National Rail Contracts, significant
challenges during Covid and the preparation for
renationalisation. It has been a personal privilege
to work alongside Steve, and I wish him the best
for his retirement.
Launching the London Overground service on 3 May 2026
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A clear, UK-focused growth strategy, driven by our people and their expertise
Deliver day in,
day out
Drive modal shift
Deliver a consistently safe and
reliable customer experience
Win and extend key contracts
in Bus and Rail
Pricing strategies to enhance
customer value, drive demand
and improve yield
Operational excellence to
improve customer experience,
reliability and cost efficiency
Drive a step change from car
and air travel to bus and rail
Grow open access rail to
improve connectivity and
stimulate demand
Focus the First Bus customer
proposition to increase usage
Expand First Bus Business and
Coach services where the car
is becoming less attractive
FY 2026 highlights
First Bus Net Promoter Score improved
from +11 in FY 2025 to +17 in FY 2026
First Bus lost mileage down 17% vs
FY 2025, at 1.5%
Hull Trains top scoring operator
in February 2026 Rail Customer
Experience Survey
FY 2027 objectives
Maintain Group adjusted EPS in
FY 2027
Retain focus on best-in-class service
delivery, demonstrating our strengths
as a key partner in bus and rail
Support integration and leverage
synergies in new First Bus businesses
to drive organic growth
FY 2026 highlights
Growth in Regional Bus operated
miles to 158m
Open access rail timetabled seat
miles up 8% following Lumo Glasgow
extension and extra paths on both
Hull Trains and Lumo
c.160 vehicles added to Business
and Coach fleet
FY 2027 objectives
Ensure our open access proposition
remains attractive, and maximise our
increased capacity
Begin the mobilisation programme
for Lumo’s new Carmarthen service
Deliver a digitally focused marketing
strategy in First Bus, integrating
customer experience and operations
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Annual Report and Accounts 2026
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A clear, UK-focused growth strategy, driven by our people and their expertise
continued
Lead in environmental
and social sustainability
Diversify our
portfolio
Deliver our decarbonisation
commitments
Continue the First Bus fleet and
infrastructure decarbonisation
and build out adjacent
electrification opportunities
Support prosperity, growth and
green jobs in the communities
we serve
Contribute to an economy-
wide climate transition through
modal shift to bus and rail travel
Invest to grow and diversify
our portfolio and ensure our
business remains resilient
Further growth in open
access rail
Continue to grow our First Bus
Business and Coach portfolio
and geographical footprint
Actively pursue bus franchise
and partnership opportunities
FY 2026 highlights
26% of our UK bus fleet zero emission
(c.43% of London red buses)
MSCI AAA ranking and fourth top UK
company in Carbon Clean 200 list
Third party charging at 15 First Bus
depots and battery storage units
at five sites
FY 2027 objectives
Leverage the Group’s strong
sustainability credentials when
bidding for new contracts
Maintain trajectory towards our
target of a zero emission commercial
bus fleet by 2035
Continue to recruit and develop
diverse talent through our
apprenticeship, talent and
retention schemes
FY 2026 highlights
c.£400m inorganic revenue growth
from 10 acquisitions in First Bus over
the last three years
First full year of First Bus London
contribution; performance ahead
of expectations
London Overground mobilisation and
Stirling open access service launch in
May 2026
FY 2027 objectives
Continue to evaluate strong pipeline
of UK growth opportunities
Leverage and scale Business and
Coach UK-wide portfolio to target
opportunities in key markets
Actively participate in franchise
and partnership opportunities
in Regional Bus
Strategic report
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Financial
statements
Introduction
FirstGroup
Annual Report and Accounts 2026
14
Key performance indicators
The Group and our
divisions focus on a range
of financial and non-
financial key performance
indicators (KPIs) linked
to our four strategic pillars
to measure progress and
evaluate performance
over time.
We have indicated below each
KPI which strategic pillar or pillars
it is linked to. In many cases, there is
a link to more than one of the strategic
pillars. KPIs used in the calculation
of variable remuneration in FY 2026
are marked
REM
Read more on page 92
1
Adjusted revenue is defined as revenue
excluding that element of DfT TOC revenue,
and related intercompany eliminations, where
the Group takes substantially no revenue risk.
2
Adjusted operating profit is shown before net
adjusting items.
3
Adjusted EPS is shown before net adjusting
items, excludes IFRS 16 impacts in First Rail
management fee operations and uses the
weighted average number of shares in
the period.
4
Cash flow from operations comprises pre-IFRS
16 EBITDA, DfT TOC management fees net of
interest, tax and non-controlling interests, and
working capital cash flows.
Financial KPIs
Key to our strategic pillars
Deliver day
in, day out
Drive
modal shift
Lead in environmental
and social sustainability
Diversify
our portfolio
£1,715.7m
2026
1,715.7
2025
2024
2023
2022
1,370.0
First Bus
OA/Other Rail
DfT TOCs
1,279.6
1,122.5
955.4
Description
Group adjusted revenue reflects
the overall size and health of the
business driven by passenger
volumes, contract income and DfT
TOC management and variable fees.
Performance
Adjusted revenue from continuing
operations increased to £1,715.6m
(FY 2025: £1,370.0m). Strong
performance in First Bus from yield
growth in Regional Bus, revenue of
£310m from First Bus London,
contracts wins and revenue from
recent Business and Coach
acquisitions. First Rail reduced £19m
reflecting the transfer of SWR to
DfTO and normalised level fees in
the DfT TOCs offset by continued
growth in open access and
contracted rail.
Link to strategic pillars
£219.4m
2026
219.4
2025
2024
2023
2022
222.8
204.3
161.0
106.7
Description
Group adjusted operating profit
is a measure of our ability to
extract value from our revenue
and manage costs.
Performance
Adjusted operating profit from
continuing operations was £219.4m.
(FY 2025: £222.8m). First Bus
benefited from increased
passenger yield, efficiencies,
portfolio and network optimisation
offset by lower £3 fare funding and
higher National Insurance costs.
In First Rail, performance was
impacted by the transfer of SWR
and lower IFRS 16 impacts as well
as Stirling mobilisation costs and
higher infrastructure charges in
open access.
Link to strategic pillars
20.3p
2026
20.3
2025
2024
2023
2022
19.4
16.7
11.6
1.6
Description
Adjusted EPS summarises the
overall financial performance of
the Group and profit attributable
to shareholders.
Performance
Adjusted EPS for the continuing
business increased from 19.4p to
20.3p, due to strong growth in First
Bus EBIT and lower Group cost offset
by and lower First Rail EBIT. Interest
costs were higher due to higher net
debt following growth and capital
returns deployment and the
average share count was lower due
to the share buyback programme.
Link to strategic pillars
£266.2m
2026
266.2
2025
2024
2023
2022
213.1
143.7
168.3
138.8
Description
Cash flow from operations
underpins our capacity to invest
in the business and meet our
financing requirements.
Performance
The Group’s cash flow from
operations for FY 2026 increased by
25% to £266.2m driven by growth in
First Bus adjusted operating profit
and EBITDA, lower group costs, the
settlement of DfT TOC dividends,
and working capital inflows.
Link to strategic pillars
Group adjusted revenue
(£m)
1
Continuing operations
Group adjusted operating
profit (£m)
2
Continuing operations
REM
Group adjusted EPS (p)
3
Continuing operations
REM
Cash flow from operations
(£m)
4
Continuing operations
REM
Strategic report
Governance report
Financial
statements
Introduction
FirstGroup
Annual Report and Accounts 2026
15
Key performance indicators
continued
Operational performance KPIs
Responsible business KPIs
98.5%
2026
98.5
2025
2024
2023
2022
98.2
98.6
96.3
96.7
50%
60%
70%
80%
90%
1
00%
Description
This measures bus miles operated
as a percentage of timetabled bus
miles. It is an important indicator
of service to customers and
contract fulfilment.
Performance
There has been further progress
in performance in FY 2026 driven
by improvements in operational
delivery and the successful
implementation of efficiencies,
yield, portfolio and
network optimisation.
Link to strategic pillars
80.5
76.4
83.5
66.2
Description
Hull Trains
Lumo
Great Western Railway
Avanti West Coast
Performance
This measures the percentage of
passenger trains punctual at final
destination1 by financial period
and moving annual average (MAA).
Punctual is defined as arriving
at the final destination within five
minutes of the planned timetable
for London and South East,
Regional and Scottish operators,
or within ten minutes for long-
distance operators.
Source: Network Rail.
Link to strategic pillars
601,308
tCO
2
e
2026
601,308
2025 (restated)
1
2024
2023
2022
645,368
695,213
739,650
704,365
Description
Measures the success of our actions
to combat climate change and
improve local air quality by
delivering low and zero emission
mobility solutions and infrastructure
for our customers and communities.
Performance
During FY 2026, we have continued
to drive carbon efficiencies across
our operations, progressing towards
our science-based targets, to
reduce Scope 1 and 2 greenhouse
gas (GHG) emissions by 63% by
FY 2035. Changes in carbon
emissions over the past year
were partly due to an increase in
traction electricity consumption.
Link to strategic pillars
142
tCO
2
e/£m
2026
142
2025
2024
2023
2022
149
159
169
185
Description
Normalised measure of our Scope 1,
2, 3 (limited) and out-of-scope
emissions, calculated as tonnes
of carbon dioxide equivalent
per £m of revenue.
Performance
Carbon intensity per £m
revenue has improved due to
strong revenue performance and
ongoing decarbonisation efforts
across the Group, indicating a
de-coupling of GHG emissions
from business growth.
Link to strategic pillars
1
2025 data has been recalculated so as to
align to the business entities that we are
reporting emissions against
First Bus total operated
mileage (%)
First Rail Public Performance
Measure (PPM) (%)
Scope 1&2 emissions
(tCO
2
e)
REM
Carbon intensity
(tCO
2
e/£m revenue)
Strategic report
Governance report
Financial
statements
Introduction
FirstGroup
Annual Report and Accounts 2026
16
Key performance indicators
continued
Responsible business KPIs
continued
25.9%
of bus fleet
2026
25.9
2025
2024
2023
2022
20.5
13.0
6.0
3.3
Description
Indicates the speed of investment
in decarbonising our bus fleet.
Performance
The number of zero emission buses
in our fleet continues to increase in
line with our ambition to achieve a
100% zero emission commercial bus
fleet by 2035.
Link to strategic pillars
£751,049
2026
0.75
2025
2024
2023
2022
1.3
1.4
0.62
1.58
Cash
Gift-in-kind
Time
Leverage
Description
Measures the Group’s contribution
to local communities using the
London Benchmarking Group (LBG)
model which tracks direct cash
contributions, employee volunteering
time, in-kind support, and leverage
including employee, customer and
supplier contributions.
Performance
This year we contributed over
£751,049 to the communities we
serve. Our three divisional charity
partners, Railway Children, Macmillan
and Samaritans are supported
through gift-in-kind advertising
spaces and other donations, and
other community-based charities
are supported via employee
matchfunding, volunteering,
payroll giving and other donations.
Link to strategic pillars
9.87
2026
9.87
2025
2024
2023
2022
9.60
9.81
8.79
9.70
Description
Measures the number of lost
time injuries per 1,000 employees
per year.
Performance
The lost time injury rate (LTIR) has
increased slightly compared to FY
2025. Injuries are largely driven by
behaviours rather than equipment
or environmental issues, so we are
focusing on awareness, training and
technology to drive improvements.
Link to strategic pillars
14.74
2026
14.74
2025
2024
2023
2022
13.73
13.53
12.37
10.13
*
We have updated our passenger safety KPI to
be based on passenger injuries per million miles
rather than per million journeys. This is because
journey data is not available for all businesses.
Description
Measures the number of injuries
per million journeys per year.
Historical data is restated annually
to incorporate the most accurate
information for the last 36 months.
Performance
Passenger injuries increased in FY
2026. The primary causes continue
to be passenger behaviour, along
with slip, trip and fall incidents across
both divisions. The Group’s safety
plans are focused on these areas,
using targeted measures to reduce
risks and help maintain a safe
environment for passengers.
Link to strategic pillars
Zero emission buses
(% of fleet)
REM
Social value – community
investment (£)
Employee lost time injury
rate (per 1,000 employees)
Passenger injury rate
(per million miles)*
Strategic report
Governance report
Financial
statements
Introduction
FirstGroup
Annual Report and Accounts 2026
17
Business review
Key developments
Total revenue up 33% to £1,443.6m
Adjusted operating profit up 7% to £102.8m
despite £26m decrease in fare funding, lower
passenger volumes and c.£15m impact
of increased employer National Insurance
contributions
Regional Bus passenger volumes decreased by
3% vs FY 2025; 4% increase in concessions offset
6% decline in commercial volumes mainly due
to the transition to £3 fare cap and lower
consumer confidence
1.07 million Regional Bus passenger journeys
a day (FY 2025: 1.13 million)
Continued focus on performance, growth
and diversification:
•
Regional Bus lost mileage down 17% to 1.5%
and Net Promoter Score up from 11 to 17
•
Franchise revenues of £322.2m, includes
£310m from First Bus London, supported by
disciplined contract bidding and strong
operational performance
•
Business and Coach revenue grew 28%
to £230.1m
•
acquisition of three well-established coach
businesses to further grow Business and
Coach operational and asset footprint
in key markets; two further acquisitions
post-period end
•
successful launch and extension
of Flixbus services
Leading in electrification and unlocking
adjacent revenue opportunities:
•
26% of UK bus fleet zero emission (43% of
London red buses) at end of March 2026
•
four fully electric depots and 17 further depots
substantially electrified across the UK; third
party charging underway at fifteen depots
•
minority investment in Palmer Energy
Technology to bring battery energy
storage units to our depots
First Bus
£m
FY 2026
£m
FY 2025
Change
Revenue
1,443.6
1,081.5
+362.1
Adjusted operating profit
102.8
96.0
+6.8
Adjusted operating margin
7.1%
8.9%
(180)bps
EBITDA
200.8
160.1
+40.7
Revenue – Regional Bus
891.3
866.4
+24.9
Revenue – Business and Coach
230.1
179.9
+50.2
Revenue – Franchising
322.2
35.2
+287.0
Regional Bus passenger volumes (m)
390.4
403.3
(12.9)
Regional Bus Operational mileage (m)
157.5
155.2
+2.3
Regional revenue per mile (£)
5.66
5.58
+0.08
Net operating assets
956.7
824.8
+131.9
Net capital expenditure
188.2
88.2
+100.0
A strong performance despite
significant headwinds
We have grown revenue again in FY 2026, from £1.1bn
in FY 2025 to over £1.4bn. This was driven by yield and
operational efficiencies in Regional Bus, revenue of
£310m from First Bus London as well as contract wins
and extensions and the contribution of our recent
acquisitions in Business and Coach.
The work we have done to transform our business
over the last few years allowed us to act quickly to
manage considerable, unprecedented headwinds
in FY 2026. Despite a £26m step down in fare funding
and weaker passenger volumes following the
transition to the £3 fare cap, and a c.£15m impact
from increased employer National Insurance
contributions, adjusted operating profit grew by 7%
to £102.8m. This was the result of further efficiencies,
yield, portfolio and network optimisation which
included the closure of our loss-making operations
in Cornwall following a full consultation process.
The division’s adjusted operating profit margin
decreased by 1.8% in FY 2026, reflecting the £287m
increase in lower margin franchising revenues.
In Regional Bus we have reported an adjusted
operating profit margin of 8.8% (FY 2025: 9.7%)
with the National Insurance contributions
increase representing a (1.7)% impact on margin
Continuous improvement in service
delivery and customer experience
remains a key priority
Our focus remains on our Everyday Actions
programme, to deliver incremental improvements
in our operational performance, reliability and
customer experience to drive passenger demand
and revenue growth. Our commitment to the safety
of our customers, employees and all third parties
interacting with our businesses remains unwavering,
supported by our robust safety management
systems, and independent scrutiny. This positions
us well to participate in future partnership,
franchising and commercial opportunities.
In Regional Bus, revenue per mile improved to
£5.66 in FY 2026 (FY 2025: £5.58) and lost mileage
decreased to 1.5% from 1.8% in the prior year.
We are also very pleased to report a significant
improvement in our Net Promoter Score, from 11
in FY 2025, to 17 in FY 2026. In addition, in a recent
Transport Focus survey, our Leicester operations
The work we have done to
transform our business over the
last few years allowed us to act
quickly to manage considerable,
unprecedented headwinds in
FY 2026.”
Janette Bell
Managing Director, First Bus
Strategic report
Governance report
Financial
statements
Introduction
FirstGroup
Annual Report and Accounts 2026
18
Business review
continued
ranked sixth overall across all operators in England,
a considerable improvement from 28th place last
year, and our operations in Hampshire were ranked
third overall, with a 92% customer satisfaction score.
Service is also core to our strategy in our franchised
operations, to drive client satisfaction and contract
performance incentives through enhanced
operational delivery. Both First Bus London and our
Rochdale operation in Manchester continue to rank
highly in the operator league tables.
Focus on data-led pricing and
network strategies to drive
volumes in Regional Bus
During FY 2026 we restructured our network planning
and marketing teams from several local units into
two central teams. This enables us to formulate and
implement data-led pricing strategies, network
efficiencies and marketing campaigns with greater
consistency and commercial control across all our
business units.
Looking at volumes, in FY 2026 we reported a c.3%
decrease in Regional Bus passenger volumes mainly
due to the passenger impact from the transition of
the fare cap in England from £2 to £3 and less
discretionary consumer spending due to wider
economic conditions. Our teams worked to manage
yield within the constraints of the £3 fare cap to
offset some of the decline, resulting in some growth
in commercial revenue in a number of regions, most
notably in Glasgow, the West of England and West
Yorkshire, which was partially offset by decline in
some of our smaller operating regions.
In Scotland, the free travel for under-22s scheme
continues to successfully drive passenger volumes
and in Wales, a pilot scheme offering £1 bus fares for
young people during the summer of CY 2025 saw our
child and student volumes grow by over 20% against
the previous summer. In Bristol, free travel for
children over the summer and Christmas holidays
led to a 70% and 60% increase in child trips
respectively, and we have maintained strong
volumes following the conclusion of the scheme.
This reinforces our support for young person funding
schemes to stimulate passenger growth and
encourage lifelong bus use, and we welcomed the
Government’s recent announcement of funding for
free bus travel for children on participating local
buses in England throughout August.
Strong cost discipline amid
ongoing inflationary pressures
Industry-wide inflationary pressures remained in FY
2026. Costs increased due to inflation by c.3%,
mainly in wages, where there was a c.4% average
increase in driver pay awards. In line with our focus
on staggered, multi-year pay award settlements,
we have now settled 76% of our driver pay awards
with multi-year awards.
We have also further restructured our business and
upgraded some of our core systems as we continue
to adapt and shape our organisation to be more
efficient for our employees and customers. We have
successfully introduced new HR and internal
communications platforms and upgraded our
customer mobile app during the year. These are
modern platforms that will provide greater insight
and improve communication with our employees to
drive engagement and operational performance.
We have also rolled out new ticket machines across
Regional Bus that will allow us to increase our
number of transactions thanks to greater reliability
and to further improve customer experience.
We continue to manage our fuel and electricity costs
with our two-year forward hedging programme. In
February 2026, having considered the potential
geopolitical risk escalation, the Group entered into
additional fuel hedges. As at June 2026, c.88% of our
fuel requirement for FY 2027 was hedged and c.54%
for FY 2028. Approximately 77% of the Group’s FY 2027
forecast floating rate electricity consumption is
hedged and c.72% for FY 2028.
Growing our market share and asset
footprint in Business and Coach
Earnings growth in our Business and Coach segment
continues. We have reported revenues of £230.1m in
FY 2026, up 28% against the prior year due to further
contract wins and extensions, the launch of our
Flixbus operations and the contribution of our
recently acquired businesses.
We continue to grow our operational and depot
footprint, building a portfolio of well-established,
profitable businesses to maintain our presence in
key markets, including areas that are moving to
franchising, and ensuring we have the right mix of
contract and private hire revenue streams. We now
have a fleet of over 1,000 vehicles which includes 550
coaches with an average age of 8.2 years and we
operate from c.25 coach depots.
Case Study
Everyday Actions lead
to everyday excellence
By focusing on the Everyday Actions programme,
we deliver incremental improvements in
operational performance, provide more reliable
services and support further revenue growth.
This approach ensures we are well positioned
to participate in future franchise, partnership
and commercial opportunities.
We have empowered our frontline colleagues to
take ownership of improvements and adopt a
practical problem-solving approach. Actions are
focused around five themes: safe, reliable, clean,
friendly and better every day. We track progress at
each depot through our First Bus Basics dashboard,
with clear operational metrics. Consistent
monitoring enables us to see what is working
quickly and deliver continuous improvements.
In Bradford, this approach led to an almost
20% annual improvement in vehicle collision
performance through vehicle and driver
risk profiling. Our central recruitment team
improved hiring outcomes and reduced driver
attrition, and we improved lost mileage through
a data-led approach.
Similarly, Olive Grove Depot in Sheffield exemplifies
our performance-driven culture and lean
management principles. In 2025, we embedded
standard procedures for depot activities, supported
by step-by-step guides and visual management
boards aligned with our Everyday Actions. Annual
performance improved 60% across our dashboard
metrics, including in start time adherence and
on-time vehicle inspections.
Our Everyday Actions deliver better services.
At Rochdale Depot, daily operational reviews
and regular co-operation with TfGM helped us
achieve 84% of Everyday Basics targets within
a year and 94.8% punctuality in the last period
of FY 2026 – a c.7% year-on-year improvement.
We recorded even stronger punctuality
performance in some Solent services and
increased operational consistency across the
Hampshire network.
Continuous operational improvement also
improves our commercial performance. For First
Bus London, Quality Incentive Contract revenue
increased significantly in FY 2026. This reflects
consistent delivery against the contractual
measures of service control through strategies
to mitigate roadworks and severe traffic delays.
Customers value our incremental service
improvements. In March 2026, we recorded our
best Net Promoter Score (NPS) in our monthly
survey, reflecting reliability, value for money, and
better customer experience. Year-on-year NPS
improved across all local business units,
especially in West of England, Manchester,
Midlands and South Yorkshire.
In the latest Transport Focus customer survey,
First Leicester City ranked sixth across all England
operators, up from 28th last year. Additionally,
First Hampshire ranked 3rd overall, achieving 92%
customer satisfaction, up from tenth last year.
By continuing to focus on Everyday Actions, we
will deliver better bus services for our customers.
Strategic report
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Financial
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Introduction
FirstGroup
Annual Report and Accounts 2026
19
Business review
continued
Looking ahead, our scale and ability to efficiently
cascade our fleet across our businesses will allow
us to take advantage of opportunities to grow
market share.
Acquisitions during FY 2026 included J&B Travel
and Tetley’s Coaches in Leeds and Hills Coaches
in Wolverhampton and, post year end, Wilfreda
Beehive, near Doncaster and Eagles Coaches
in Bristol. We also launched and subsequently
extended our operations for Flixbus, with 36
coaches operating out of a number of our
depots across England.
First Bus London is performing
ahead of expectations
FY 2026 marked the first full year of revenue
contribution from First Bus London, which is
performing ahead of our acquisition assumptions.
The business delivered revenue of £310m in FY 2026,
supported by disciplined contract bidding and
strong operational performance.
We continue to bid for route contracts in line with
our investment case and securing our routes as
planned. We now have 99% of our contracted
revenues secured for FY 2027 and 77% for FY 2028.
Looking ahead, the addition of the Wandsworth
depot following the acquisition of RATP’s UK
sightseeing operations provides scope to grow
our route contract portfolio over time. We are
on course to complete the first stage of the
electrification of the depot by the end of FY 2027.
Leading in electrification,
unlocking value
We remain at the forefront of bus fleet and
infrastructure decarbonisation. Thanks to our
accelerated investment of c.£500m over the last
four years, alongside co-funding of c.£107m, we
have one of the largest zero emission bus fleets
in the UK (26% of our fleet at the end of March),
four fully and 17 partially electrified depots, with
at least four further depots expected to be
electrified in FY 2027.
The electrification of our fleet and infrastructure
is a key component in the transformation of our
business. It allows us to standardise and reduce
the size of our commercial fleet to drive efficiency
and lower engineering costs whilst delivering the
same mileage. Furthermore, we have built
A key, active partner in franchising
and partnerships
We are a leading, highly experienced operator with
a large, well-capitalised fleet and depot footprint
and a track record of delivery. This positions us
well to actively take part in future franchising and
partnership opportunities as the regional bus
market in England evolves.
We have good experience and a proven track
record of consistently delivering quality services
under both models. In Leicester and Portsmouth,
investments of c.£100m and £76m respectively
in their enhanced partnerships between 2022
and 2025 have resulted in passenger growth well
ahead of industry averages. In Glasgow and Bristol,
two of our key markets, we are working with our City
Council and Mayoral Authority partners to identify
targeted bus priority measures and partnership
arrangements to accelerate the delivery of
sustainable improvements in bus services.
In franchising, our Rochdale operation, part of
Transport for Greater Manchester’s (TfGM) Bee
Network saw punctuality improve to 94.8% in the
last period of FY 2026 and we consistently top TfGM’s
operator league tables. In London, where we operate
routes under contract to TfL, our strong operational
performance is reflected in our leading positions in
TfL’s performance tables.
We are also proud to be part of the Project Coral
consortium of bus operators that has been working
with the West Midlands Combined Authority to
develop a mechanism to deliver multi-operator and
multi-modal capped contactless travel. A contract
has now been awarded to roll out the service across
the West Midlands, and from 2027 the broker service
will be available for deployment across the UK,
enabling customers to benefit from Tap on, Tap off
travel with prices capped on a daily or weekly basis
irrespective of how many bus or tram operators’
services they have used.
significant electricity capacity across our depots
and by making use of smart charging software and
charging our vehicles when electricity prices are
lower, we can also optimise our energy use, support
system stability, increase battery efficiency and
potentially extend battery life.
We are also starting to generate revenues from third
party charging at our depots and in FY 2026 we
officially launched the ‘First Charge’ brand, providing
third parties with access to our ultra rapid charging
infrastructure at competitive rates.
Our expertise in decarbonisation has also been
acknowledged by the South Yorkshire Mayoral
Combined Authority which has engaged First Bus to
support the electrification of two depots ahead of
franchising. This includes a comprehensive design,
tendering and project management service.
Looking ahead, we see real potential for material
adjacent electrification revenue streams over time.
These include consultancy and project management
work, capacity market trading, on-site battery
storage, opportunities on residual battery capacity
and efficient battery recycling post commercial use.
In August we invested in a minority stake in Palmer
Energy Technology (PETL) to bring battery storage
units to our sites, to drive further cost efficiencies
and create a scalable platform for value accretive,
second-life battery use. Bus batteries can typically
be used for between ten and fifteen years on bus
and can then be repurposed for a ‘second life’ as
static energy storage, as much of a battery’s
capacity remains at the end of its useful bus life.
This secondary use extends battery commercial
life by several more years, before it reaches end
of life and is recycled.
We installed a one-megawatt battery energy
storage facility at our Hoeford depot in Hampshire
in August. Designed to house three bus batteries,
the unit will be used to participate in grid-based
revenue streams by distributing power back into
the grid at peak times. We are expanding the
initiative across other sites and have recently
extended our partnership with PETL, with six live
projects now underway, including the installation
of a 2.15 megawatt battery energy storage system
in Aberdeen.
Looking ahead, it is expected that around £1bn
of annualised revenues in regional bus will be
competitively franchised over the next five years.
This includes in South Yorkshire, West Yorkshire and
Wales where we currently operate, representing
annual revenues of c.£250m. We are working
alongside our local authority partners to support
the transition to franchising, including through the
recent sale of depots in South Yorkshire and Wales,
and we will actively participate in value accretive
franchising opportunities where we can make use
of our substantial assets and expertise. In the near
term, these include Liverpool and West Midlands.
Outlook
Further portfolio and operational efficiencies
and yield management in Regional Bus, contract
evolution in First Bus London and the contribution of
our new coach businesses will drive further progress
in earnings in FY 2027, with revenue of just over
£1.5bn and further growth in FY 2027 adjusted
operating profit. We will continue our accelerated
investment in decarbonisation, given our success in
accessing co-funding, with anticipated net capital
expenditure of c.£140m alongside co-funding of
c.£15m during the year, with our success to date
meaning the well-capitalised fleet requires less
investment in future years where we expect this to
normalise at c.£80–100m per annum.
As we enter FY 2027, the decline in passenger
volumes has eased and we continue to monitor
this closely. The £3 fare cap in England is due to
end at the end of FY 2027, which will provide
scope to review our fare structures and network
to ensure we are effectively matching demand,
and working alongside our local authority
partners to ensure there is the necessary
coverage for local communities.
Looking further ahead, as the UK bus market evolves,
we will grow our earnings, leveraging our scale,
expertise, substantial asset base, operational
footprint and decarbonisation credentials.
We intend to win our fair share of the franchise
market, further progress our Regional Bus business,
grow annual revenue in First Bus London as the
route contracts evolve and continue to grow our
Business and Coach earnings and market share.
We will also continue to evaluate a strong pipeline
of growth opportunities in existing and new areas
across the UK.
Strategic report
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Financial
statements
Introduction
FirstGroup
Annual Report and Accounts 2026
20
Business review
continued
First Rail
Key developments
3.1 million open access passenger journeys
up 4% vs FY 2025
Open access revenue increased to £109.3m
(FY 2025: £106.4m); pence per seat mile 11.1p
in line with FY 2025 (11.1p)
Open access adjusted operating profit of
£25.6m (FY 2025: £34.1m) includes Stirling
mobilisation costs of £(6.3)m and a £2m
increase in Lumo’s infrastructure charge; in H2
2026 margin was also impacted by increased
capacity and price competition on East Coast
Main line and lower consumer confidence
impacting passenger demand
Further growth in Rail Services (Mistral, First
Customer Contact and First Rail Consultancy)
during FY 2026
DfT TOCs financial performance in line
with expectations; SWR transferred to DfTO
in May 2025
Award of London Overground contract in
December 2025, with mobilisation on 3 May
2026; anticipated annual revenues of c.£300m
over eight-year contract period and optional
two-year extension
On course to more than double open access
capacity over the next two to three years:
•
Launch of Lumo Glasgow extension and
additional paths on Hull Trains and Lumo
from December 2025
Lumo’s new Stirling–London service will be fully
operational from July 2026
•
Further growth in FY 2029 with new London-
Carmarthen service and ten car operations
on Lumo East Coast service
•
Applications for an additional c.1bn annual
seat miles under review by the regulator
Resilient earnings as the DfT
TOCs transition
We have reported total adjusted revenue of £272.4m
for FY 2026 (FY 2025: £288.8m) as revenue growth
in open access and Rail Services was offset by the
planned transition of SWR to the DfTO in May 2025
and a normalised level of variable fees in the DfT
TOCs following higher revenue incentives in FY 2025.
The division’s two open access operations, Hull
Trains and Lumo, delivered revenue of £109.3m in
FY 2026, up 3% against the prior year. Additional
costs in FY 2026 included c.£6m for the mobilisation
of the new Stirling service in line with expectations
and a c.£2m increase in Lumo’s infrastructure
charge to the maximum charge as it reached its
fifth year of operation in October 2025.
The DfT TOCs and Rail Services businesses
reported adjusted revenue of £130.6m in FY 2026
(FY 2025: £151.8m) and adjusted operating profit
of £62.2m (FY 2025: £65.5m), reflecting the transfer
of SWR and normalised fees in the DfT TOCs.
In line with the Government’s announced policy
to bring the National Rail Contracts into public
ownership at the earliest possible opportunity, the
DfTO took over the operation of SWR on 25 May 2025.
Net attributable fees earned by the Group from the
DfT TOCs were £29.3m after the non-controlling
interest of £4.0m. DfT TOC IFRS 16 leases recognised
on the balance sheet at the end of FY 2026 were
£649.2m (FY 2025: £1,020.4m).
£m
FY 2026
£m
FY 2025
Change
Adjusted revenue from DfT TOCs and Rail Services
1,2
130.6
151.8
(21.2)
Adjusted revenue from open access and rail contracts
141.8
137.0
+4.8
First Rail adjusted revenue
272.4
288.8
(16.4)
Adjusted operating profit from DfT TOCs and Rail Services
3
62.2
65.5
(3.3)
Adjusted operating profit from open access and contracted rail
28.9
37.7
(8.8)
DfT TOC IFRS 16 operating profit adjustment
38.8
45.6
(6.8)
First Rail adjusted operating profit
129.9
148.8
(18.9)
Open access passenger journeys (m)
3.1
2.9
0.2
Open access pence per seat mile (p)
11.1
11.1
–
1
‘Adjusted revenue’ is revenue excluding that element of DfT TOC revenue, and related intercompany eliminations, where the Group takes
substantially no revenue risk. The Adjusted revenue measure includes management and performance fee income earned by the Group
from its DfT TOC contracts; refer to note 4 for further detail.
2
Includes intra divisional eliminations related to affiliate trading with the open access operations.
3
DfT TOC adjusted operating profit on a pre-IFRS 16 basis.
FY 2026 has been a pivotal year
for First Rail with the award of
the London Overground contract
and growth in our open access
operations.”
Steve Montgomery
Managing Director, First Rail
Strategic report
Governance report
Financial
statements
Introduction
FirstGroup
Annual Report and Accounts 2026
21
An attractive open access proposition
bolstered by additional capacity
FY 2026 has been a pivotal year for our two highly
successful open access operations, where we bear
all revenue and cost risk and opportunity. We have
seen continued growth in passenger journeys and
the introduction of additional capacity and the
mobilisation of our new Lumo service on the West
Coast Mainline.
Passenger journeys grew from 2.9 million to
3.1 million in FY 2026 resulting in modest revenue
growth, aided by increased capacity following the
extension of Lumo to Glasgow and extra paths on
both Hull Trains and Lumo. Following the December
2025 timetable change on the East Coast Mainline,
we have seen some impact on yield from increased
LNER capacity and price competition as well as a
reduction in leisure travel demand. Looking ahead,
our attractive proposition remains clear, and we are
confident we will remain competitive and continue
to attract demand.
Seat capacity utilisation of 65% remains well
above the estimated industry average of c.48%
and both operators continue to score highly in
customer satisfaction surveys. Hull Trains was
also named Operator of the Year at the 2026
Spotlight Rail Awards.
We were very pleased to have been awarded
additional paths on both Hull Trains and Lumo and
the extension of some of Lumo’s services to Glasgow
by the ORR in July 2025. Communities in Glasgow
now have increased choice, with a new, reliable and
affordable service linking Glasgow directly with
Falkirk, Edinburgh, the North East and London.
Looking ahead, this additional capacity will offset
lower yields on shorter journeys as we can now
add capacity at peak demand.
Another significant milestone for Lumo has been
the successful mobilisation and launch of our new
service between Stirling and London Euston. We
opened a new headquarters in Preston in March
creating 95 local jobs, including 16 apprentice
drivers and the service is on course to be fully
operational in July 2026.
Further open access capacity
growth ahead
Expanding our open access capacity is a key
strategic priority for the Group, and, in addition to
the extra capacity we have introduced in FY 2026,
we will see a further step up in FY 2029 with the
introduction of our Carmarthen service and ten-car
operations on Lumo. This growth is underpinned by
our c.£500m lease agreement with Hitachi for
fourteen new electric, battery or bi-mode trains.
Our new South Wales service incorporates five
services a day between London Paddington and
Carmarthen, calling at intermediate stations
including Bristol Parkway, Newport, Severn Tunnel
Junction, Cardiff Central, Gowerton and Llanelli.
The service will create around 100 direct jobs,
provide more customer choice and much-needed
additional capacity on the route including the first
direct service to London from Severn Tunnel Junction
and Gowerton, and a vastly improved connection
from Llanelli.
We continue to identify and apply for new open
access routes where we believe there is sufficient
capacity and demand. We have submitted
applications to the ORR for new services
representing c.1 billion seat miles. These include an
extension of our existing Carmarthen track access
rights, from Paignton to London and Hereford to
London, an extension of our current track access
rights for the Stirling service to December 2038
with the addition of five new, battery electric trains
from December 2028, a revised application to run
services between London Euston and Rochdale
from December 2028 to December 2038, and for a
new route between Cardiff and York via Birmingham,
Derby and Sheffield from December 2028 to
December 2033. Discussions on these applications
continue with the ORR and Network Rail, supported
by detailed business case and performance
modelling conducted by our internal teams
and third party experts.
Business review
continued
Case Study
Using our expertise
and capabilities in
rail to win the London
Overground contract
We were delighted to be awarded the contract
to operate the London Overground suburban rail
network earlier this year and are proud of the
work we have done to successfully mobilise the
operation on 3 May.
Thanks to our in-house expertise, we were able to
use our First Rail Consulting team to develop our
winning bid. The team drew upon our extensive
experience of successfully operating large-scale
heavy rail services across the UK, on behalf of
a range of clients including the DfT and TfL.
We were then able to establish a cross-functional
team to deliver the intensive, four-month
mobilisation programme, ensuring a seamless
continuation of services on the network that
serves over 4 million customers a week. This
included Human Resources, Sustainability, Safety,
IT, Legal, Finance, Procurement, and Operations –
all coordinated by a central Programme
Management Office. The majority of these
resources were drawn from our in-house
capability, demonstrating the scale of expertise
available to us.
The mobilisation programme itself encompassed
a wide range of workstreams including the
transfer of c.1,500 new colleagues into the newly
established First Rail London Limited, setting up
over 160 supply contracts and establishing a new
headquarters in Stratford for the operation.
Having commenced operations, we look forward
to delivering a wide range of enhancements to
the London Overground, working on behalf of TfL,
focusing on capacity, reliability, safety,
accessibility and sustainability. Passengers can
expect improved service frequency, modernised
infrastructure and better real-time information.
Strategic report
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statements
Introduction
FirstGroup
Annual Report and Accounts 2026
22
Business review
continued
London Overground contract award
transforms our portfolio
We were delighted to have been awarded the
contract to run the London Overground contract,
recognising our deep sector expertise and building
on our relationship with TfL having operated London
Trams since 2000 and the London Cable Car since
2024. The contract will contribute revenues c.£3bn
over the eight-year contract and two-year optional
extension period.
We were able to make use of our in-house
Consultancy team for both the bid and mobilisation
process and we have a new First Rail London team in
place with appointments from First Rail and senior
management from the previous concession. We
successfully took over the operation on 3 May 2026
and are very pleased to welcome the employees
who have now joined the Group.
The suburban rail network spans six routes, 100 miles
of railway, 113 stations and 111 electric trains. TfL
retains all revenue risk and will specify the service
levels, with First Rail London responsible for the
delivery of train services and management of
stations. The London Overground network has
greatly improved connectivity in London, with
around 4 million passengers now using the service
every week. We look forward to working on behalf
of TfL to deliver a range of benefits for everyone
who uses the network.
Focus on execution in the DfT TOCs
We continue to work collaboratively with the DfT
and our industry partners to deliver on our contracts,
enhance our service offering and create innovative
solutions for the rail industry.
In our DfT TOCs, GWR introduced the UK’s first
fast-charge battery powered train into passenger
service following a successful trial on the Greenford
branch line. This included setting a new World
Record for the furthest distance travelled by a
battery train on a single charge, registering
200.5 miles. The use of fast-charge battery
technology could help to transform the UK’s
railway, providing a realistic and cost-effective
alternative to diesel trains, and we are proud to
have delivered this project.
operators are also supporting the delivery of a
critically significant route upgrade. Beyond rail,
the team has continued its work supporting the
Surface Access Strategy for a major UK airport.
We believe that as the UK rail industry evolves the
services our businesses provide are well placed
to bring experience, expertise and benefits to the
sector that will continue to be vital to the success
of the industry and we are working with the DfT
to determine how we can continue to provide
support under GBR.
Shaping the future of UK rail
With decades of experience operating all types of
passenger rail services in the UK we are uniquely
positioned to support the transformation of the UK
rail industry as the National Rail Contracts are
transferred to public ownership and GBR takes
shape over the next few years.
We have demonstrated how operators like First Rail
can bring innovation, enhanced service delivery,
comprehensive safety management, private
investment and effective cost control. We have
saved more than £400m for the DfT TOCs’ annual
business plans over the last five years, and Hull
Trains and Lumo have demonstrated the benefits
open access can bring to the rail industry and
passengers, as well as the UK taxpayer.
Open access operators like Lumo and Hull Trains
make use of spare timetable capacity to operate
additional services to connect under-served
communities, support modal shift and enhance
environmental outcomes. Their services encourage
competition, increase the productivity of the railway,
and support government’s objectives for economic
benefits by creating jobs and connecting the
communities they serve. Open access operators
receive no government funding, take on full risk and
generate their own revenue. Although representing
just 1% of services, open access has accounted for
nearly 20% of new train orders in recent years, and
Hull Trains and Lumo are on track to deliver £1.4bn in
economic benefits by the end of their current track
access agreements, and this will grow further
following the introduction of our new Stirling and
Carmarthen services.
In February 2026, Avanti West Coast began trialling a
pioneering new tool to boost train service reliability
during unplanned disruption. Working with the
Centre for Modelling and Simulation, it adopted a
timetable optimisation programme to support its
response to unplanned disruption at the click of
a button. The technology is designed to support
decision making, which should reduce delays and
cancellations, as well as enable more reliable
information to be shared sooner with customers
whose journeys are impacted. Each scenario
entered is saved on the system and can be used
as a precedent for similar situations in the future,
allowing operators to be better prepared for
unplanned disruption.
Leveraging our expertise in Rail Services
Our Rail Services businesses – FCC, Mistral Data and
First Rail Consultancy continued to secure contract
extensions and build their external customer
bases during FY 2026.
FCC have continued to provide a comprehensive
suite of customer relations, passenger assistance
and Delay Repay services to a number of train
operating companies, including TransPennine
Express and South Western Railway. The implementation
of artificial intelligence tools during the year has also
improved efficiency and strengthened service quality.
Mistral Data has continued the expansion of its
operations solutions, a key strategic growth area,
driven by new contract wins, product enhancements
and delivery against key deployment milestones.
We are also seeing strong engagement across
industry bodies and the wider market, reflecting
growing demand for our best-in-class solutions.
New business in FY 2026 has included Hull Trains
and Lumo which will be deploying our full operations
suite across their businesses during FY 2027 and
further consulting work for Network Rail.
First Rail Consultancy continues to build its external
client base in passenger rail, extending its portfolio
to the nationalised railway and light rail. During the
year, the business has diversified further and
is now supporting a strategically important
freight programme for Network Rail. Working
collaboratively with the infrastructure provider,
First Rail Consultancy and a range of passenger
Enhancing rail connections is critical to boosting UK
economic growth and delivered effectively, reform
will ensure the industry can grow passenger
numbers, generate greater revenues and develop
the value of rail in a customer-focused, dynamic
and efficient environment. We firmly believe there
is a continued role for private sector operators in the
future railway, with competition on a level playing
field bringing significant benefits to passengers in
terms of affordable fares, greater choice and
investment in new, environmentally friendly fleets.
Looking ahead
In open access we anticipate revenue of c.£130-
150m in FY 2027, with adjusted operating profit
margin to progress to mid-teens following a c.2-year
mobilisation and ramp up period for our new Stirling
and Carmarthen operations. London Overground will
add anticipated revenue of c.£300m in FY 2027 and
earnings in the DfT TOCs will reflect the transfer of
GWR on 13 December 2026, a c.£15m adjusted
operating profit and c.£9m earnings reduction.
We anticipate that the West Coast Partnership will
transfer around the end of our FY 2027 financial year.
As the contracts transition, we anticipate a cash
inflow of c.£90m from the DfT TOCs, after any further
reorganisation cash costs the Group may incur,
over a three-year period from April 2026 with
cash received from the management fees a year
in arrears. This cash receipt includes the earnings
from the division’s Rail Services businesses which
are expected to continue supporting the DfT TOCs
for at least a year or more after the National Rail
Contracts end.
Following an anticipated two-year ramp up period,
our new London to Stirling service is expected to
deliver annual revenues of c.£50m with a mid-teen
adjusted operating profit margin. Our London to
Carmarthen service is expected to begin operations
from December 2027 and following a two-year
ramp up period, we anticipate annual revenues of
c.£50m, again with a mid-teen adjusted operating
profit margin.
As the UK rail industry evolves, we are focused on
growth in open access and identifying adjacent
opportunities in the UK.
Strategic report
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Financial
statements
Introduction
FirstGroup
Annual Report and Accounts 2026
23
Financial review
Adjusted operating performance by division is as follows:
52 weeks to 28 March 2026
52 weeks to 29 March 2025
Adjusted
revenue
1
£m
Adjusted
operating
profit
2
£m
Adjusted
operating
margin
2
%
Adjusted
revenue
1
£m
Adjusted
operating
profit
2
£m
Adjusted
operating
margin
2
%
First Bus
1,443.6
102.8
7.1
1,081.5
96.0
8.9
First Rail
272.4
129.9
47.7
288.8
148.8
51.5
Group items/
eliminations
3
(0.3)
(13.3)
(0.3)
(22.0)
Continuing
operations
1,715.7
219.4
12.8
1,370.0
222.8
16.3
Discontinued
operations
4
–
2.1
–
(0.6)
Total
1,715.7
221.5
12.9
1,370.0
222.2
16.2
Statutory operating performance by division is as follows:
52 weeks to 28 March 2026
52 weeks to 29 March 2025
Revenue
£m
Operating
profit
£m
Operating
margin
%
Revenue
(restated)
5
£m
Operating
profit/(loss)
£m
Operating
margin
%
First Bus
1,443.6
102.8
7.1
1,081.5
96.0
8.9
First Rail
3,327.6
129.9
3.9
4,180.7
148.8
3.6
Group items/
eliminations
3
(19.3)
(13.3)
(28.3)
(22.2)
Continuing
operations
4,751.9
219.4
4.6
5,233.9
222.6
4.3
Discontinued
operations
4
–
2.1
–
4.9
Total
4,751.9
221.5
4.7
5,233.9
227.5
4.3
1
Adjusted revenue is revenue excluding DfT TOC revenue, and related intercompany eliminations,
where the Group takes substantially no revenue risk.
2.
‘Adjusted’ profit measures throughout this document are before adjusting items as set out in note 4
to the financial statements. The statutory operating profit including discontinued operations for the
year was £221.5m (FY 2025: £227.5m) as set out in note 5.
3.
Includes elimination of intra-group trading between Bus and Rail divisions, central management
and other items.
4.
Discontinued operations relates to the Group’s residual Greyhound US activities.
5.
The Group has identified certain funding mechanisms with the DfT where amounts due to the DfT
have previously been treated as deductions from revenue. Upon further review, the Group has
judged that these amounts should instead be recognised as an expense in the income statement.
The prior year income statement comparative information has been re-presented accordingly.
The re-presentation is within the income statement and has no impact on profit measures or the
other primary statements.
Capital allocation framework
Maintain a strong balance sheet
Deliver progressive returns
Return surplus cash to shareholders
Invest in future growth
The Group has a disciplined capital allocation
framework to drive further growth and returns:
Leverage policy: less than 2.0x adjusted net debt: Rail adjusted EBITDA
First Bus: a younger fleet and greater reliability and availability of electric
buses will drive cost efficiencies and mean fewer buses are required
First Rail: anticipated cash inflow of c.£90m over three years from April 2026
as DfT TOCs transition; includes Rail Services profit
Progressive dividend policy: c.3x cover of Group adjusted earnings; moving
towards 2.5x cover over time; paid around one third interim and two thirds
final dividend
FY 2026 full year dividend of 7.2p per share proposed; dividends paid in FY
2026 total £39m
£50m returned to shareholders via buyback programme in FY 2026; further
£100m programme announced and expected to be completed in the next
12 months
c.£65m held in escrow for Group’s pension schemes until completion of
2030 valuation
The Board remains committed to returning surplus cash to shareholders
Strong pipeline of value accretive organic and inorganic growth
opportunities
Acquisitions must exceed the Group’s post-tax weighted average cost
of capital (WACC) (8-9%)
Strong cash conversion in First Bus enables accelerated decarbonisation
investment supported by government co-funding: c.£140m net cash
capital expenditure for FY 2027, mostly on electrification
First Rail: continues to be cash capital-light, with any capital expenditure
required by the DfT TOCs fully funded under the National Rail Contracts
and open access rolling stock operating leases in line with the track
access arrangements
The Group has a ROIC target well in excess of its WACC
Strategic report
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Financial
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Introduction
FirstGroup
Annual Report and Accounts 2026
24
We have maintained our
robust balance sheet and our
disciplined capital allocation
policy remains unchanged,
incorporating investment in
future growth, progressive
shareholder dividends and a
commitment to return surplus
cash to shareholders.”
Ryan Mangold
Chief Financial Officer
Financial review
continued
Revenue
Adjusted revenue increased to £1,715.7m (FY 2025: £1,370.0m). In First Bus, revenue growth was delivered by
yield and operational efficiencies in Regional Bus, revenue of £310m from First Bus London, contract wins and
extensions and the contribution of our recent acquisitions in Business and Coach. In First Rail, revenue growth
in open access was offset by the transfer of SWR to the DfTO in May 2025 and a normalised level of variable
fees in the DfT TOCs following higher revenue incentives in the prior year. Revenue from continuing operations
decreased to £4,751.9m (FY 2025: £5,233.9m), mainly due to the transfer of SWR to the DfTO in May 2025,
partially offset by the growth in First Bus.
Adjusted operating performance
Adjusted operating profit from continuing operations was £219.4m (FY 2025: £222.8m). First Bus adjusted
operating profit grew by 7% to £102.8m aided by further efficiencies, yield, portfolio and network optimisation
and the impact of the first full year of ownership of First Bus London, which offset the impact of reduced fare
funding, weaker passenger volumes and the impact of increased employer National Insurance contributions.
In First Rail, earnings growth in open access and Rail Services was offset by Stirling mobilisation costs, the
impact of the transfer of SWR to the DfTO and normalised DfT TOC variable fees.
Central costs were £(13.3)m (FY 2025: £(22.0)m), with the reduction mainly a result of the business
restructuring. The net impact to operating profit of IFRS 16 in the year was £45.6m (FY 2025: £49.4m),
with the reduction due mainly to the SWR transition in May 2025.
Adjusted earnings from continuing operations were £112.6m (FY 2025: £115.8m), primarily driven by adjusted
operating profit being marginally lower than the prior year, and higher interest costs, partially offset by a
lower effective tax rate.
52 weeks to
28 March
2026
Adjusted
earnings
£m
52 weeks to
29 March
2025
Adjusted
earnings
£m
First Bus adjusted operating profit
102.8
96.0
First Rail adjusted operating profit
129.9
148.8
Group central costs (operating profit basis)
(13.3)
(22.0)
Group adjusted operating profit
219.4
222.8
Interest
(62.7)
(57.7)
Profit before tax
156.7
165.1
IFRS 16 DfT contracted TOCs adjustment
1
(2.8)
(1.1)
Taxation
(37.3)
(41.1)
Non-controlling interest
(4.0)
(7.1)
Group adjusted earnings
1
112.6
115.8
1
The Group’s definition of adjusted earnings excludes the impact of IFRS 16 depreciation and interest charges in relation to its First Rail–DfT
contracted TOCs operations, given the Group takes no cost risk on these rolling stock leases.
Case Study
Unlocking future value
through investment
in innovation and
strategic partnerships
Thanks to the significant investment we have
made in the electrification of our bus fleet and
infrastructure, alongside available co-funding,
we now operate one of the largest zero emission
commercial bus fleets in the UK, along with a
growing network of electric depots. This is already
delivering operational and cost efficiencies and
allowing us to unlock further value from our assets
such as third party charging. We also see real
potential for material additional revenue streams
over time.
To help us unlock this future value, we are investing
in innovative technology and strategic partnerships.
In FY 2026 this included our investment in a minority
stake in Palmer Energy Technology (PETL), which
designs and manufactures battery energy
storage systems and was founded by former
Aston Martin Chief Executive and Nissan Chief
Operating Officer, Dr Andy Palmer.
A bus battery typically lasts for between 10 and 15
years in service and can then be repurposed for
a ‘second life’ as static energy storage, as it still
retains much of its capacity. This will extend the
battery’s commercial life by several more years,
before it reaches end of life and is recycled. The
addition of battery storage units could also lower
depot infrastructure costs as they allow for slightly
smaller grid connections.
In August 2025, we installed a one-megawatt
PETL battery storage unit at our Hoeford depot in
Hampshire. Designed to house three bus batteries,
the unit will be used to participate in grid-based
revenue streams by distributing power back into
the grid at peak times. We are planning to open
a second storage unit in Aberdeen in the coming
months, and will look to expand the initiative
across other sites to drive further cost efficiencies
and create a scalable platform for value accretive,
second-life battery use.
Strategic report
Governance report
Financial
statements
Introduction
FirstGroup
Annual Report and Accounts 2026
25
Financial review
continued
Group statutory operating profit
Statutory operating profit from continuing operations was £219.4m (FY 2025: £222.6m).
Finance costs and investment income
Net finance costs from continuing operations were £62.7m (FY 2025: £57.7m) with the increase principally
due to higher adjusted net debt during the year, following growth in returns of capital, offset by lower IFRS 16
interest charges as the DfT TOCs transition.
Profit before tax
Statutory profit before tax was £156.7m (FY 2025: £164.9)m. Adjusted profit before tax as set out in note 4
to the financial statements was £158.8m (FY 2025: £164.3m) including discontinued operations.
Tax
The tax charge, on adjusted profit before tax on continuing operations for the year was £37.3m (FY
2025: £41.1m), representing an effective tax rate of 23.8% (FY 2025: 24.9%). In the prior year, there was a
non-recurring historical tax refund of £3.0m and a deferred credit on recognising deferred tax on losses
of £6.8m. The total tax charge, including tax on discontinued operations, was £37.3m (FY 2025: £31.3m).
The actual tax paid during the year was £0.9m (FY 2025: £6.0m).
The Group’s ongoing effective tax rate is expected to be broadly in line with UK corporation tax levels being
25%. In the short to medium term cash taxes are expected to be capped at 10% due to 100% tax relief for
ongoing capital expenditure reducing taxable profits, of which 50% can be sheltered by the tax losses,
which are in excess of £100m.
The Group’s adjusted EBITDA, that recognises only the net fees for First Rail DfT TOCs, increased year-on-year
and is calculated as follows:
52 weeks to
28 March
2026
£m
52 weeks to
29 March
2025
£m
First Bus EBITDA
1
164.7
144.0
Attributable net income from First Rail DfT contracted TOCs
2
29.3
39.0
First Rail – open access, contracted rail and Rail Services EBITDA
1
51.2
40.8
Group central costs (EBITDA basis
1
)
(13.3)
(21.4)
Group EBITDA adjusted for First Rail DfT contracted TOCs’ management fees
231.9
202.4
1
Pre-IFRS 16 basis.
2
A reconciliation to the segmental disclosures is set out in note 4.
Reconciliation to non-GAAP measures and performance
Note 4 to the financial statements sets out the reconciliations of operating profit/(loss) and profit/(loss)
before tax to their adjusted equivalents.
There were no adjusting items in FY 2026.
The principal adjusting items in FY 2025 were as follows:
Greyhound Canada
A net £(0.2)m charge was incurred in the prior year relating to the continued winding down of Greyhound
Canada operations.
The principal adjusting items in relation to the operating profit adjustments – discontinued operations in
the prior year were as follows:
CARES receipt
A credit of £0.4m was recognised on receipt of CARES funding in relation to the discontinued North
American operations.
Legacy US pensions scheme buy-out
On 16 July 2024, the Group agreed terms with an insurance company to buy out the remaining liabilities
of the legacy Greyhound US pension plan, with the plan being terminated thereafter. Following a Group
contribution of $6m, gross liabilities valued at $155m (£123m) at the FY 2024 year-end were removed from
the Group’s balance sheet and the Group recognised a net settlement gain after related costs of £5.1m in
the income statement as an adjusting item.
Strategic report
Governance report
Financial
statements
Introduction
FirstGroup
Annual Report and Accounts 2026
26
Financial review
continued
Cash flow
The Group’s adjusted cash flow of £(124.0)m (FY 2025: £(18.8)m) in the year reflects positive cash flow from
operations of £681.5m (FY 2025: £828.2m) including working capital inflows of £14.6m. This is offset by net
capital invested in the business, mainly in decarbonisation in First Bus and £(35.3)m (FY 2025: £(86.5)m)
on acquisitions completed during the year, as well as the repayment of lease liabilities, primarily at the
DfT TOCs, dividends paid and purchases of shares under the share buyback programme. The movement
in net debt is set out below:
52 weeks to
28 March
2026
£m
52 weeks to
29 March
2025
£m
Adjusted EBITDA
702.9
779.8
Other non cash income statement charges
0.1
10.3
Working capital
14.6
75.7
Movement in other provisions
(47.7)
(27.9)
Decrease/(increase) in financial assets
35.0
(1.0)
Defined benefit pension payments greater than income statement charge
(23.4)
(8.7)
Cash generated by operations
681.5
828.2
Capital expenditure
(253.0)
(156.4)
Acquisitions
(35.3)
(86.5)
Proceeds from disposal of property, plant and equipment
45.7
17.9
Proceeds from capital grant funding
51.5
66.4
Interest and tax
(61.0)
(66.3)
Shares purchased for Employee Benefit Trust
(24.3)
(16.1)
Share repurchases from buyback programme including costs
(50.4)
(91.8)
External dividends paid
(38.9)
(34.2)
Dividends paid to non controlling shareholders
(6.7)
(3.4)
Fees for finance facilities
(0.6)
–
Lease/asset backed financial liabilities payments now in debt
(432.5)
(476.6)
Adjusted cash flow
(124.0)
(18.8)
Foreign exchange movements
(0.1)
0.2
Net (inception) and termination/reassessment of leases
(47.5)
(298.8)
Lease payments now in debt
432.5
476.6
Other non cash movements
(0.6)
–
Movement in net debt in the period
260.3
159.2
Reconciliation to movement in adjusted net debt
Ring-fenced cash
53.3
(66.1)
IFRS 16 lease liabilities
(364.4)
(244.1)
Movement in adjusted net debt
(50.8)
(151.0)
Reconciliation to free cash flow
Add back: Acquisitions and strategic growth
35.3
138.5
Add back: Dividends
38.9
34.2
Add back: Share buyback
50.4
91.8
Free cash flow
73.8
113.5
Free cash flow for the 52 weeks ended 28 March 2026 is as follows:
Open access
and
Contracted
rail
£m
DfT
TOCs and Rail
Services
£m
First
Bus
£m
Group
items
£m
Total
Group
£m
EBITDA
27.9
23.3
164.7
(11.1)
204.8
DfT TOC management fees
–
45.4
–
–
45.4
Working capital
5.2
(3.3)
19.0
(4.9)
16.0
Cash flow from operations
33.1
65.4
183.7
(16.0)
266.2
Capital expenditure
(0.8)
(0.9)
(188.2)
–
(189.9)
Disposal proceeds
–
1.2
20.0
–
21.2
Defined benefit pension higher than
Income statement
(1.0)
–
–
16.1
15.1
Interest and tax
–
–
–
(12.9)
(12.9)
Other movements
0.9
1.8
(5.0)
(23.6)
(25.9)
Free cash flow
32.2
67.5
10.5
(36.4)
73.8
Free cash flow for the 52 weeks ended 29 March 2025 was as follows:
Open access
and
Contracted
Rail
£m
DfT
TOCs and Rail
Services
£m
First
Bus
£m
Group
items
£m
Total
Group
£m
EBITDA
37.0
3.8
144.0
(21.4)
163.4
DfT TOC management fees
–
37.9
–
–
37.9
Working capital
(2.5)
17.4
(10.6)
7.5
11.8
Cash flow from operations
34.5
59.1
133.4
(13.9)
213.1
Capital expenditure
(0.8)
(3.2)
(88.2)
(0.5)
(92.7)
Disposal proceeds
0.5
0.2
16.2
0.2
17.1
Defined benefit pension higher than
Income statement
(3.0)
–
(2.0)
(3.7)
(8.7)
Interest and tax
–
–
–
(9.5)
(9.5)
Other movements
0.9
3.4
3.2
(13.3)
(5.8)
Free cash flow
32.1
59.5
62.6
(40.7)
113.5
Strategic report
Governance report
Financial
statements
Introduction
FirstGroup
Annual Report and Accounts 2026
27
Financial review
continued
EPS
Total adjusted EPS from continuing operations was 20.3p (FY 2025: 19.4p) as the impact of the marginally
lower adjusted earnings was offset by the reduced number of shares in issue following the share buyback
programme completed in the year. Basic EPS was 21.4p (FY 2025: 21.3p).
Shares in issue
As at 28 March 2026, there were 542.6 million shares in issue (FY 2025: 565.6 million), excluding treasury
shares and own shares held in trust for employees of 28.1 million (FY 2025: 185.1 million). The weighted average
number of shares in issue for the purpose of basic EPS calculations (excluding treasury shares and own
shares held in trust for employees) in the year was 553.4 million (FY 2025: 597.7 million).
Dividend
The Board is proposing that a final dividend of 5.0p per share, resulting in a total dividend payment of
c.£27m, be paid on 7 August 2026 to shareholders on the register at 3 July 2026, subject to approval by
shareholders at the 2026 AGM.
Capital expenditure
Non-First Rail gross capital expenditure before government grant funding was £206.8m (FY 2025: £240.1m,
including assets from acquisitions), all of which arose in First Bus (FY 2025: all in First Bus). In the year, the First
Bus average fleet age was 8.8 years (FY 2025: 8.9 years) reflecting continued investment in the fleet, mainly
on electric vehicles and related infrastructure. First Rail capital expenditure was £52.6m (FY 2025: £47.0m)
and is typically matched by receipts from the DfT under current contractual arrangements or other funding.
During the year asset-backed financial liabilities were entered into in First Bus of £57.4m (FY 2025: £80.1m,
including £43.3m from the acquisition of First Bus London). Through the investment in the strategic joint
venture with Hitachi Zero Carbon, £11.2m of battery leases have been recognised through the sale and
leaseback arrangements for 265 batteries (FY 2025: £9.8m for 173 batteries).
In addition, during the year the Group entered into leases with a right of use value of £48.6m comprising First
Rail £11.8m, First Bus £35.7m and Group items £1.1m (FY 2025: £50.8m, comprising First Rail £27.8m, First Bus
£22.0m and Group items £1.0m). In the prior year, a further £83.6m of leases were entered into as a result of
the First Bus London acquisition (£80.7m) and other First Bus acquisitions (£2.9m).
Gross capital investment (fixed asset and software additions plus right of use asset additions) was £303.1m
(FY 2025: £392.6m including assets from acquisitions) and comprised First Bus £233.0m, First Rail £69.0m and
Group items £1.1m (FY 2025: First Bus £335.1m, First Rail £56.5m and Group items £1.0m). The balance between
cash capital expenditure and gross capital investment represents new leases, creditor movements and the
recognition of additional right of use assets in the year.
Net cash/(debt)
The Group’s adjusted net debt as at 28 March 2026, which excludes IFRS 16 lease liabilities and ring-fenced
cash, was £(137.7)m (FY 2025: £(86.9)m).
Reported net debt was £(725.3)m (FY 2025: reported net debt of £(985.6)m) after IFRS 16 and including
ring-fenced cash of £262.4m (FY 2025: £315.7m), as follows:
28 March
2026
29 March
2025
(restated)
Analysis of net (cash)/debt
Total Group
£m
Total Group
£m
Bank loans and overdrafts
25.5
56.4
Lease liabilities
850.0
1,214.4
Asset backed financial liabilities
152.3
115.3
Bank loans
102.1
66.7
NextGen (Hitachi JV) facility
27.4
19.9
Gross debt excluding accrued interest
1,157.3
1,472.7
Cash
(169.6)
(171.4)
First Rail ring-fenced cash and deposits
(260.8)
(308.8)
Other ring-fenced cash and deposits
(1.6)
(6.9)
Net debt excluding accrued interest
725.3
985.6
IFRS 16 lease liabilities – rail
702.3
1,074.4
IFRS 16 lease liabilities – non-rail
147.7
140.0
IFRS 16 lease liabilities – total
850.0
1,214.4
Net cash excluding accrued interest (pre-IFRS 16)
(124.7)
(228.8)
Adjusted net debt (pre-IFRS 16 and excluding ring-fenced cash)
137.7
86.9
First Bus London
On 28 February 2025, the Group completed its acquisition of London bus operator RATP Dev Transit London
Limited and its subsidiaries (First Bus London) for cash consideration of £47.3m. During FY 2026, the Group
has completed the purchase price allocation exercise for First Bus London.
Note 28 to the financial statements provides a reconciliation from the previously reported provisional
purchase price adjustments and fair values to the final adjustments.
Funding
As at the year end, the Group had £295.0m (FY 2025: £295.0m) of undrawn committed borrowing available
under its revolving credit facility (RCF). In addition, there was £43.0m (FY 2025: £92.4m) of committed headroom
available under the Husk Finance Facility, and £26.1m (FY 2025: £40.9m) available under the NextGen Battery
facility. Total undrawn committed headroom under all facilities at year end stood at £364.1m (FY
2025: £513.3m). The average debt maturity is 4.1 years (FY 2025: 4.1 years).
Under the terms of the First Rail contractual agreements with the DfT, cash can only be distributed by the DfT
TOCs either up to the lower amount of their retained profits or the amount determined by prescribed liquidity
ratios. £45.4m (FY 2025: £37.9m) has been received in dividends from the DfT TOCs after finalisation of their FY
2025 statutory accounts to the Group during the year. The ring-fenced cash represents that which is not
available for distribution, or the amount required to satisfy the liquidity ratio at the balance sheet date.
Strategic report
Governance report
Financial
statements
Introduction
FirstGroup
Annual Report and Accounts 2026
28
Financial review
continued
Interest rate risk
Exposure to floating interest rates is managed to ensure that at least 50% of the Group’s pre-IFRS 16 gross
debt is fixed rate for the medium term.
Based on the current adjusted net debt profile, the variable rate RCF is largely undrawn with only finance
leases and hire purchase debt and the term loan outstanding.
Fuel and electricity price risk
We use a progressive forward hedging programme to manage commodity risk. As at June 2026, 88% of our
‘at risk’ UK diesel requirement for FY 2027 (87.1 million litres) was hedged at an average rate of 43p per litre,
and 54% of our requirements for the year to the end of March 2028 at 41p per litre. We also have an electricity
hedge programme in place, with 77% of our consumption (based on current ‘at risk’ consumption forecasts)
hedged for FY 2027 at £74/MWh and 72% for FY 2028 at £73/MWh.
Foreign currency risk
‘Certain’ and ‘highly probable’ foreign currency transaction exposures (including fuel purchases for the UK
divisions) may be hedged at the time the exposure arises for up to two years at specified levels, or longer if
there is a very high degree of certainty. The Group does not hedge the translation of earnings into the Group
reporting currency (pounds sterling) but accepts that reported Group earnings will fluctuate as exchange
rates against pounds sterling fluctuate for the currencies in which the Group does business, although this
exposure is materially reduced following the sales of the North American divisions. During the year, the net
cash generated in each currency may be converted by Group Treasury into pounds sterling by way of spot
transactions in order to keep the currency composition of net debt broadly constant.
Foreign exchange
The most significant exchange rates to pounds sterling for the Group are as follows:
28 March 2026
29 March 2025
Closing
rate
Effective
rate
Closing
rate
Effective
rate
US dollar
1.33
1.35
1.29
1.25
Canadian dollar
1.84
1.84
1.85
1.93
Euro
1.15
1.16
1.20
1.19
Pensions
We have updated our pension assumptions as at 28 March 2026 for the defined benefit schemes in the UK
and North America. The net pension surplus of £22.8m at the beginning of the year moved to a net surplus
of £19.9m at the end of the year.
The main factors that influence the balance sheet liabilities for pensions and the principal sensitivities to
their movement (excluding rail contracts and insurance liabilities) at 28 March 2026 are set out below:
Movement
Impact
Discount rate
+1.0%
Decrease liabilities by £10m
Inflation
+1.0%
Increase liabilities by £6m
Life expectancy
+1 year
Increase liabilities by £29m
The Group Scheme triennial funding valuation as at 5 April 2024 (now comprising legacy Group and Bus
pension obligations) was finalised in FY 2026. The valuation outcome resulted in £20m being returned to
each of the Scheme and Company of the £80m held in the Bus Scheme Limited Partnership at FY 2025, with
the balance retained in the Limited Partnership. There is a further £22m relating to the Group scheme in the
Group Scheme Limited Partnership with its usage to be determined based on the 2030 triennial valuation.
During FY 2025, the Group agreed terms with an insurance company to buy out the remaining liabilities
of the legacy Greyhound US pension plan, with the plan being terminated thereafter. Following a Group
contribution of $6m, gross liabilities of $155m (£123m) at the FY 2024 year-end were removed from the
Group’s balance sheet and the Group recognised a net settlement gain after related costs of £5.1m in the
Group’s FY 2025 income statement as an adjusting item. Also during FY 2025, the merger of the First Bus
and FirstGroup pension schemes was completed to drive further efficiencies.
Balance sheet
Net assets have increased by £7.0m since 29 March 2025. The principal reasons are the impact of the profit
for the year, offset by the share buyback programme and dividends paid.
Balance sheets – Net assets/(liabilities)
As at
28 March
2026
£m
As at
29 March
2025
(restated)
£m
First Bus
956.7
824.8
First Rail
450.7
798.4
Greyhound
(4.3)
(10.5)
Divisional net assets
1,403.1
1,612.7
Group items
74.1
91.1
Net debt
(725.3)
(985.6)
Taxation
(32.4)
(5.7)
Total
719.5
712.5
Post-balance sheet events
On 2 April 2026, the Group announced its acquisition of Eagle Coaches, a coaching business based in Bristol
with a fleet of 19 vehicles, operating private hire, school transport and group travel services.
On 10 April 2026, the Group announced its acquisition of Wilfreda Luxury Coaches Limited (Wilfreda Beehive),
a Doncaster-based coaching business operating a fleet of 45 vehicles to provide private hire, school
contracts, contracted workplace shuttle services, and holiday programmes.
On 3 May 2026, the Group’s First Rail London Limited (FRL) subsidiary commenced the operation of the
London Overground rail contract on behalf of Transport for London (TfL). FRL’s contract is for an initial
eight-year period, with an option to extend for a further two years at TfL’s discretion. Under the terms of the
contract, TfL retains all revenue risk and will specify the service levels, with FRL responsible for the delivery
of train services, management of stations and customer service.
On 7 May 2026, First Greater Western Railway Ltd received notice from the Department for Transport that its
National Rail Contract would expire on 13 December 2026, at which point GWR will hand over to the DfT Operator.
On 25 May 2026, the Group’s new Lumo West Coast open access rail operator commenced services between
London Euston and Stirling.
Ryan Mangold
Chief Financial Officer
17 June 2026
Strategic report
Governance report
Financial
statements
Introduction
FirstGroup
Annual Report and Accounts 2026
29
Responsible Business
Our approach
Our ambition is to be the partner of choice for sustainable transport,
accelerating the transition toward net zero emissions.
We prioritise our most material environmental, social and governance (ESG)
impacts, risks and opportunities, including decarbonisation, supporting our
people, community investment, safety and business ethics. We are leading
the way by decarbonising our fleet, reducing emissions, improving air quality
and protecting the environment, alongside investing in our people and
shaping a fit-for-the-future workforce that reflects the communities we serve.
Reporting suite
This report provides a detailed overview of the
policies, targets and metrics that govern our
approach to ESG impacts, risks and opportunities,
and our progress in these areas. Alongside this
report, our Climate Transition Plan (CTP), which can
be found in the sustainability section of our website,
details how we are reducing GHG emissions,
managing climate-related risks and contributing
to an economy-wide transition. The CTP also
includes our targets, actions and dependencies
across all FirstGroup operations.
Our separate Sustainability Report, which can be
found in the reporting centre section of our website,
provides a wider overview of our key sustainability
initiatives and ambitions for our business and the
sector as a whole.
In accordance with Sections 414CA and 414CB of the
Companies Act 2006, our non-financial information
and sustainability can be found on the following
pages of this Annual Report: relating to environment
matters, from page 34; climate-related financial
disclosures, from page 47; employees, pages 43 to
46; community, pages 40 to 42; human rights, page
33; and anti-corruption and anti-bribery, page 32.
Sustainability is central to how
FirstGroup invests for the future,
shaping our decisions as we scale
low carbon fleets, modernise
infrastructure and accelerate the
transition to cleaner transport.
These investments are already
delivering measurable progress,
and they position us as a
trusted partner for government,
customers and industry alike. We
see our role not only as a leader
in sustainable transport, but as
a driving force helping the wider
sector move further and faster.”
Graham Sutherland,
Chief Executive Officer
Our commitment to responsible
business runs through every part
of our operations. We are focused
on delivering safe, reliable and
inclusive services, while fostering
workplaces that support our
colleagues and reflect the
communities we serve. Through
this approach, we aim to create
long-term social value and
ensure our operations contribute
positively to people and places.”
Claire Hawkings,
Chair, Responsible Business Committee
Included in Corporate
Knights’ 2026 Clean200,
the top publicly listed
companies by clean
revenue
Included in S&P
2025 Sustainability
Yearbook for the fourth
consecutive year
‘AAA’ MSCI ESG rating
B score in CDP
Member of the UN
Global Compact
Network UK
‘Prime’ status on
the ISS ESG Index
and ranked in the top
decile in our sector
Re-awarded the
Green Economy Mark
on the London Stock
Exchange
Included in the
FTSE4Good Index
ESG Risk Management
rated as ‘Strong’ by
Sustainalytics
Third party recognition
Strategic report
Governance report
Financial
statements
Introduction
FirstGroup
Annual Report and Accounts 2026
30
Responsible Business
continued
FY 2026 highlights
Decarbonising bus and rail travel
We continue to make meaningful progress towards
decarbonising our operations and the UK transport
sector. We have decreased our Group-wide Scope 1
and 2 emissions by 30% compared to our FY 2020
baseline, driven by continued fleet decarbonisation.
Over the same period, we achieved an 18% reduction
in Scope 3 fuel and energy related activities (FERA)
emissions, reflecting steady progress towards our
science-based emissions reduction targets.
We added 316 electric buses to the First Bus fleet in
FY 2026, maintaining strong momentum toward our
ambition of a zero-emission commercial bus fleet
by 2035. This rapid pace of electrification is
supported by continued investment in depot
infrastructure; in FY 2026 we electrified more depots,
and now have four fully and seventeen partially
electrified depots. We launched First Charge, a new
commercial charging proposition designed to help
other operators access dependable, high-capacity
charging at selected First Bus depots and accelerate
broader industry transition.
Supporting safe travel
for women and girls
This year we accelerated our leadership in
creating safer, more inclusive public transport.
First Bus announced the rollout of a new
nationwide specialist driver training programme
focused on preventing violence against women
and girls (VAWG). Developed in partnership
with the Confederation of Passenger Transport,
the training will help drivers throughout the UK
recognise and challenge harmful behaviours
on board, equipping them to better support
passengers and reinforce safety across
our network.
First Bus also continues to collaborate with
Strut Safe, the UK-wide support line for people
travelling alone at night. We promote the
service across our network and funded an
extension to its operating days, helping ensure
more people can access reassurance and
real-time support when they need it most.
First Bus, GWR, Avanti, Hull Trains and
Lumo have all maintained their status as
White Ribbon accredited organisations,
standing alongside a national movement
dedicated to ending gender-based violence.
Together, these initiatives represent an
important step forward in making public
transport safer and more inclusive.
In First Rail, GWR introduced the UK’s first rapid
charging battery train into passenger service on
the Greenford branch line in west London. Operating
entirely on battery power, the train demonstrates
how short branch lines can transition from diesel
while making efficient use of existing rail infrastructure,
offering a scalable model for cleaner rail operations.
Avanti concluded the full deployment of the new
bi-mode Evero fleet and no longer operates any
diesel-only trains.
These actions underscore our continued momentum
in reducing emissions and transforming our operations.
Through measurable emissions reductions, accelerated
electrification and innovation, we are making tangible
progress against our science-based targets while
supporting the wider transport sector’s transition to
a lower carbon future.
Creating opportunities
for careers in transport
Across FirstGroup, apprenticeship pathways
continue to play a crucial role in building the
skilled, diverse workforce our sector needs for
the future. This year GWR set a new benchmark
for excellence, becoming the first UK train
operator to achieve a platinum accreditation
from Investors in People in recognition of the
outstanding quality and impact of its long-
standing apprenticeship programme.
This accolade reflects more than a decade
of continuous development, from GWR’s first
apprenticeships in 2011 to its vocational and
Quest programmes, which now support more
than 300 apprentices each year.
Apprenticeships are an important part of
our talent pipeline. Including those enrolled in
GWR’s programmes, more than 500 apprentices
are currently training in engineering, customer
service, HR, business administration and
specialist disciplines within the Group. In
Lumo, apprenticeships form the backbone
of the organisation – to date 90% of colleagues
have joined through apprenticeship routes.
Case Study
Case Study
Strategic report
Governance report
Financial
statements
Introduction
FirstGroup
Annual Report and Accounts 2026
31
Responsible Business
continued
Governance
Employees who breach our policies face disciplinary
actions, with potential dismissal for the most serious
breaches.
Policy governance, training
and implementation
We centrally mandate a set of minimum
requirements for training, testing and policy
attestation across a range of ethical and
compliance topics, including anti-bribery and
corruption, human rights and modern slavery.
All non-frontline staff must complete annual
attestations confirming that they understand
and comply with each policy. Frontline staff receive
appropriate training in line with their role. In addition,
senior managers and those in higher-risk roles are
required to complete training and pass tests
annually on topics including anti-bribery and
anti-corruption, fraud, insider dealing, human rights,
modern slavery and more. Compliance rates for
mandatory training and attestation requirements
are reported monthly to senior management teams
and to the Board on a periodic basis. Minimum
requirements are reviewed and updated as
appropriate to address new or evolving risks.
Divisional management teams are responsible for
ensuring that core requirements are implemented
and adhered to within their respective businesses.
They are also responsible for assessing whether
stricter or additional requirements are appropriate
for specific ethical/legal compliance risks faced by
their respective businesses and implementing such
further measures as are deemed necessary to
mitigate those risks.
Governance of ESG topics
Group-wide oversight of ESG topics is provided by
the Responsible Business Committee of the Board.
The Committee has oversight of safety, the people
strategy, the environmental impact of Group activities
and sustainability. The Committee ensures responsible
business activities are supported by robust plans
and performance metrics. Performance reports are
shared with the Committee at each meeting and
provide an essential mechanism for understanding
progress and taking action. The Committee meets
regularly throughout the year.
Our policy framework
Our Group-wide policies are available on our
website and cover the whole Group to ensure
that all our businesses perform to the highest
ethical standards and are accountable for
their performance.
These include our Code of Ethics and Supplier
Code of Conduct. These Group-wide policies
must be attested to by employees and suppliers
respectively on an annual basis. Both policies
cover topics including anti-bribery and corruption,
modern slavery, health and safety, environment
and other areas of legal and ethical compliance.
The Code of Ethics and Supplier Code of Conduct
are supported by detailed Group-wide policies
and procedures, including an Anti-Bribery Policy,
Anti-Fraud Policy, Gifts and Hospitality Policy,
Procurement Policy and a Modern Slavery Statement.
There is also a Share Dealing Code for certain
individuals that prohibits share dealing during
closed periods and requires clearance to deal
to be obtained at other times.
These policies are implemented and managed
by the senior management team in each of our
divisions. Our Code of Ethics and other policies
describe the mechanisms employees can use to
report and investigate concerns about unlawful
behaviour or behaviour contrary to our respective
policies. Further details can be found in the
whistleblowing section on page 33.
Anti-bribery, fraud and corruption
We have a zero tolerance approach to bribery,
fraud and corruption, and are committed to acting
professionally, fairly and with integrity in all our
business dealings. We never offer or accept any
form of payment or incentive intended to improperly
influence a business decision, including any political
contributions, donations or payments, as outlined
under our Group-wide Anti-Bribery and Corruption
Policy, Fraud Policy and Code of Ethics. Our policies
are consistent with our commitments to the UN
Global Compact and national commitments
to the United Nations Convention against
Corruption. Our Anti-Bribery and Corruption Policy
is communicated to employees annually as part
of annual training, which comprehensively covers
anti-corruption, with an overview of the types
of corruption including bribery.
Our internal control systems and procedures are
reviewed and tested to ensure they are likely to be
effective in countering bribery and corruption.
We expect our suppliers to undertake their work
with a similar zero-tolerance approach. This is
outlined in the Supplier Code of Conduct that
all suppliers must sign. This Code outlines the
expectation that suppliers must adhere to all laws,
implement and enforce effective systems, and not
accept bribes. This year we enhanced the anti-
bribery and corruption screening criteria in our
supplier onboarding platform, further information
on which can be found on page 33.
We are committed
to conducting all
our operations and
interactions with our
stakeholders with
integrity, high ethical
and moral standards
and professionalism.
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Introduction
FirstGroup
Annual Report and Accounts 2026
32
Responsible Business
continued
Whistleblowing
Our Whistleblowing Policy covers all full-time
and part-time employees, officers, consultants,
contractors, casual workers and agency workers in all
FirstGroup companies. It also covers whistleblowing
allegations raised by external agencies, including
suppliers and customers. The Policy outlines the
measures, safeguards and protections put in place to
allow an individual to report suspected wrongdoing,
irregularities or dangers at work in a confidential and
independent manner, along with the process, protection
and support they will receive. The policies and
procedures include processes to avoid retaliation,
respect rights of privacy, data and other protections
for anyone whistleblowing.
We have an independent and externally managed
whistleblowing service available 24/7, 365-days-a-
year across the Group with an international,
multi-language helpline (online and phone-based),
email and web portal, for anonymous reporting
of suspected wrongdoing or dangers at work.
The service is available to anyone including
colleagues, contractors, customers, suppliers
and other third parties. The hotline is actively
communicated to all stakeholder groups via
several digital and physical channels, as well as
being available via the Code of Ethics, Supplier
Code of Conduct and other policy and training
materials. Whistleblowing events are logged by
the third party, and an independent person is
nominated to investigate the matter. Depending
on the nature of the matter, the investigator will be
an independent manager or someone from our
Internal Audit function or HR team. We aim to
complete the investigation within 30 days and
provide feedback to the individual who has made
the report throughout the process. The Board
receives reports on the operation of the
whistleblowing hotline and whether reports
lodged have been upheld and, if so, how they
have been dealt with.
See our Whistleblowing Policy Statement
on our website.
Human rights
We recognise our responsibility to ensure that
FirstGroup operates in a manner that respects,
protects and promotes the human rights of all
individuals who interact with our operations.
We have several Group-wide policies that
govern our Human Rights and Modern Slavery
commitments to employees, customers, suppliers,
contractors and any other stakeholders who
interact with our business. The Board has ultimate
responsibility for these policies, and they are made
in line with the International Bill of Human Rights,
the UN Guiding Principles on Business and Human
Rights, the United Nations Universal Declaration
of Human Rights and the Children’s Rights and
Business Principles. They cover fundamental
human rights, including human trafficking,
forced and child labour, freedom of association,
right to collective bargaining, fair and equal
remuneration, discrimination and harassment,
and safe workplaces.
Our annual Modern Slavery and Human Trafficking
Statement outlines our policies and the steps we
take to address modern slavery risks in our business
and supply chains. You can find this statement on
our website. In alignment with our commitment to
continuous improvement, we apply this statement
to all our businesses, regardless of size, location or
turnover, even those not legally required to make
such a statement under the Modern Slavery Act or
equivalent legislation. Our Modern Slavery Working
Group discusses and reviews the actions and proposed
actions being taken by the Group to detect and
remedy modern slavery and human rights concerns
within our own organisation and our supply chain.
We conduct assessments of our human rights and
modern slavery risks.
Supply chain due diligence
We spend around £2.8bn each year on goods
and services. Collaboration with suppliers helps
us understand and respond to customer and
stakeholder needs to deliver increased value.
Policies
The Supplier Code of Conduct aligns to our Code of
Ethics and sets out the standards our suppliers must
adopt in relation to health and safety, business
ethics, legal requirements, human rights, labour
practices, the environment and reporting concerns.
It applies to all suppliers and partners, including
subcontractors, service providers, consultants,
intermediaries and agents, who supply products
or services to FirstGroup and its subsidiaries. All
suppliers and employees must also adhere to the
Group Procurement Policy, which includes elements
relating to environmental and social sustainability.
Supplier screening
Our supplier onboarding process assesses supplier
suitability, financial stability and broader risk profile.
Depending on their initial risk assessment, suppliers
are invited to join our supplier assurance platform
where additional information is captured relevant to
their identified risk level.
We currently have 4,158 unique suppliers, of which
812 have been registered on our supplier assurance
platform. Approximately 60% of registered suppliers
have been onboarded at a higher-tier membership
level which provides detailed assurance information
as determined by our risk-based screening process.
This approach provides a detailed view of supply
chain ESG risks, as well as other risk indicators, which
enables us to establish collaborative action plans in
partnership with our suppliers and internal stakeholders
where relevant and appropriate. We have a regular
procurement risk committee meeting, where we
review high-risk suppliers as well as our internal risk
register and capture actions to improve policies and
processes accordingly. 268 of our suppliers are
considered to have high risk of negative ESG impacts
based on our category and country ESG heat risk
mapping assessment.
ISO 44001 provides a structured framework for
building effective, transparent and collaborative
supplier relationships, and its principles can be
applied to facilitate more constructive ESG-focused
engagement by encouraging shared objectives,
clear communication and robust partnership
governance. Our First-44 initiatives offer a similar,
though lighter-touch, approach, tailored for supplier
relationships that do not require the full, more
administratively intensive, ISO 44001 process. We are
currently engaging 11 suppliers in either ISO44001 or
First-44 programmes.
Supplier audits
Our supplier assurance partner and platform
facilitates supplier audits for different criteria,
including ESG (e.g. dedicated ethical business audits
including desktop reviews of hiring practices and
on-site worker interviews). The platform provides
audit documentation, outcomes and details of any
non-conformances. Audit results are shared within
the Group and with other clients on the platform
where appropriate, enabling transparency and
collective action. 109 suppliers have been assessed
via desktop or on-site audit within the last 12 months,
eight of which have corrective action plans in place
and tracked within the platform.
Industry engagement
Transport plays a prominent role in public discourse
and political discussions. Our work involves extensive
interactions with government entities at local,
regional and national levels. We promote innovation
and sustainable investment in mobility, and advocate
for transport infrastructure choices that alleviate
congestion, improve customer satisfaction and
reduce travel times. We support the UK Government’s
ambition to reduce its emissions in line with the
Paris Agreement.
We collaborate with a diverse array of business
advocacy organisations, sustainability lobby groups
and public transport campaigns. Our strategic
alliances amplify our influence on policy decisions.
In the instance that trade associations or other
advocacy organisations that we collaborate with
misalign with our views on climate change, we seek
to change their position or pursue our own lobbying
in parallel to ensure our position is clear.
All lobbying activities are managed by the Director
of Public Affairs and Relations, with oversight
provided by the Executive Committee and the Board.
In FY 2026 we contributed £599,262 in membership
fees to industry associations and other advocacy
groups, including Campaign for Better Transport,
Zemo Partnership, Confederation of Passenger
Transport, BusinessLDN, European Passenger
Transport Operators association and AllRail.
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statements
Introduction
FirstGroup
Annual Report and Accounts 2026
33
Responsible Business
continued
Climate
FirstGroup is aligned to the UK Government’s
Net Zero Strategy and is committed to reducing
greenhouse gas (GHG) emissions to meet the Paris
Agreement to limit climate warming to 1.5°C by 2050.
By encouraging people to switch from private cars
and air travel to bus, coach and rail, we can also
significantly reduce the carbon footprint of the
transport sector.
Climate Transition Plan
In 2025 we published our first Climate Transition Plan,
setting out a comprehensive strategy for achieving
our climate transition goals. In it we detail our
approach to reducing GHG emissions, managing
climate-related risks, and contributing to an
economy-wide transition through encouraging
more people to switch to lower-impact forms
of transportation. It also covers our targets,
actions and dependencies across all
FirstGroup’s operations.
Climate ambitions and targets
We have set three near-term science-based
targets (SBTs) covering Scope 1, 2 and 3 emissions.
These have been validated by the Science Based
Targets initiative (SBTi) and are set out in the table
below. We are also committed to reaching net zero
emissions by 2050.
Our First Bus division and our First Rail open access
train operations and DfT TOCs are all in the scope
of the FirstGroup SBTs. First Bus is committed to
operating a 100% zero emission commercial bus
fleet by 2035. First Rail supports the UK Government’s
target to remove all diesel-only trains from service
by 2040 and to deliver a net-zero railway network by
2050. West Coast Partnership (Avanti) has also set
SBTs, which have been validated by the SBTi. GWR
is working to set targets that are aligned to the
science-based approach.
Environment
We are taking action
to combat climate
change and reduce
our environmental
impact through
low-emission
mobility solutions
and sustainable
operations.
Progress against climate targets
FirstGroup performance on science-based targets
SBT
Progress against our base year
1
Comments
63% reduction in
Scope 1 and 2
location-based
emissions (tCO
2
e)
by FY 2035
2020
baseline
863,885 tCO
2
2035
target
We are here
Total for 2026:
601,308 tCO
2
We have seen a 30%
decrease in our Scope 1 and
2 location-based emissions
since our baseline year in
FY 2020
20% reduction in
absolute Scope 3
FERA emissions
(tCO
2
e) by FY 2028
2020
baseline
212,344 tCO
2
2028
target
We are here
Total for 2026:
174,599 tCO
2
We achieved an 18%
decrease in FERA emissions
this year compared with our
baseline year in FY 2020
75% of suppliers with
SBTs by emissions
covering purchased
goods and services
and capital goods
by FY 2028
48%
We are
here
2020
Baseline
2028
target
75%
48% of our suppliers
by emissions have
science-based emissions
reduction targets
Emissions data and performance
against targets
Our greenhouse gas emissions
As FirstGroup is a major provider of public transport,
we use significant volumes of fuel and electricity to
power our extensive road and rail fleet. As a result,
our Scope 1 and 2 location-based emissions
contribute to 39% of our total emissions footprint.
Our Scope 3 emissions comprise 61% of our overall
footprint. The most significant Scope 3 categories
are purchased goods and services, capital goods
and fuel and energy-related activities, where
most of our reduction efforts are focused.
30%
63%
18%
20%
1
In FY 2026 we recalculated our FY 2020 base year to reflect
changes to the business in the reporting year and in previous
years. This included removing emissions from SWR and adding
in historic emissions from the operations now owned under First
Bus London, Ensignbus, York Pullman, Lakeside Group, Anderson
Travel, Matthews Coach Hire, and Tetley’s Coaches. For more
detail on these recalculations, please refer to the methodology
on page. For originally reported figures, please refer to the Annual
Report and Accounts 2025 which can be found in the investor
section of our website.
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FirstGroup
Annual Report and Accounts 2026
34
Responsible Business
continued
Scope 1 & 2
Our strategy to reduce Scope 1 and 2 emissions
is based on investing in low and zero emission
vehicles, as well as utilising renewable energy and
implementing energy efficiency initiatives in our
depots, stations and office buildings. Our Scope 1
and 2 location-based emissions have decreased
30% since our baseline year in FY 2020.
1
The Group’s overall Scope 1 and Scope 2 location-
based carbon emissions decreased by 7% from FY
2025 to FY 2026
2
. Key factors for this reduction
included continued investment in our electric bus
fleet and the full deployment of the new bi-mode
Evero fleet in Avanti, a lower DESNEZ emissions factor
due to a further reduction in grid carbon intensity,
and a reduction in gas consumption due to efficiency
measures such as improved heating controls
and conversion to electric heating in buildings.
Our carbon intensity, calculated using Scope 1,
Scope 2 location-based and selected Scope 3
emissions per £m revenue, has decreased by 5%
compared to FY 2025.
Whilst our decarbonisation pathway in the short to
medium term will be impacted by the DfT TOCs
returning to public ownership, as well as future
acquisitions and divestments, we remain committed
to achieving our target of a 63% decrease in Scope 1
and 2 emissions by 2035. Full details of this can be
found in our Transition Plan.
Scope 3
Our Scope 3 emissions targets cover FERA emissions
and emissions from suppliers of purchased goods
and services and capital goods. We achieved a 3%
decrease in FERA emissions this year compared with
FY 2025. Our FERA emissions are now 18% lower than
in FY 2020, reflecting significant progress towards
our target of a 20% reduction by FY 2028.
As a part of our SBTs, we committed that 75% of our
suppliers by emissions covering purchased goods
and services and capital goods will have science-
based targets by FY 2028. Our performance against
this target has been impacted in part by the DfT
TOCs’ return to public ownership, as this is driving a
change in our supplier profile, which will continue
over the next several years. This year, 48% of our
suppliers by emissions covering purchased goods
and services and capital goods have SBTs. We will
be reviewing our new supplier base to assess how
best to drive progress towards this target in FY 2027.
Purchased goods and services
529,822
Capital goods
162,425
Fuel and energy related activities
174,599
Upstream transportation and distribution
limited to First Travel Solutions
7,538
Waste generated in operations
231
Business travel
733
Employee commuting
35,396
Use of sold products
12,901
End-of-life treatment of sold products
14
Rail vehicle electricity
127,033
Facilities electricity
15,522
Road vehicle electricity
8,925
Road vehicle fuel
242,412
Rail vehicle fuel
197,924
Heating fuel and other
9,492
449,828
151,480
Total: 1,524,967
All emissions scopes in FY 2026
(tCO
2
e)
Scope
2
Indirect emissions
(location-based)
10%
total footprint
Scope
1
Direct emissions
29%
total footprint
Scope
3
Other indirect emissions
61%
total footprint
923,659
1
2
3
Zero emission buses
As part of First Bus’s commitment to achieving a
fully zero emission commercial bus fleet by 2035,
significant investment has been made across the UK
to expand the number of electric buses in operation
and modernise supporting infrastructure.
At the end of FY 2026, we now have 1,414 zero
emission vehicles, making up 25.9% of our bus fleet.
In addition to buying new electric buses, First Bus is
converting mid-life diesel buses into zero emission
electric vehicles. This process costs less than half
the price of buying a new electric bus and avoids the
embodied carbon of manufacturing a new vehicle.
In FY 2026 we invested £11.1m in charging infrastructure
for our depots, and we now have four fully and
seventeen partially electrified depots.
In addition to our bus decarbonisation progress, our
rail vehicles are now 55% electric and 30% bi-mode.
Bus fleet performance
indicators
FY 2026
FY 2025
FY 2024
Zero emission buses
(electric or hydrogen powered)
25.9%
†
20.5%
13%
Total bus fleet (excluding
coaches)
5,464
5,450
4,425
Carbon emission per vehicle
distance (gCO
2
e/vkm)
(Scope 1, 2 location-based
and Out of scope)
819
†
869
897
†
Metrics subject to limited assurance by Grant Thornton UK LLP
are highlighted with a † symbol.
1
In FY 2026 we recalculated our FY 2020 base year to reflect
changes to the business in the reporting year and in previous
years. This included removing emissions from SWR and adding
in historic emissions from the operations now owned under First
Bus London, Ensignbus, York Pullman, Lakeside Group, Anderson
Travel, Matthews Coach Hire and Tetley’s Coaches. For more
detail on these recalculations, please refer to the methodology
on page 37. For originally reported figures, please refer to the
Annual Report and Accounts FY 2025.
2
In FY 2026 we recalculated our FY 2025 emissions to remove
emissions from entities no longer owned by the business and
add in emissions for businesses acquired in the second half of
the FY 2025 financial year and not included in the footprint at the
time of reporting, as well as businesses acquired in the first half of
the FY 2026 financial year. This included removing emissions from
SWR and adding in historic emissions from the operations now
owned under First Bus London as well as historic emissions from
Lakeside Group, Anderson Travel, Matthews Coach Hire, and
Tetley’s Coaches.
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Introduction
FirstGroup
Annual Report and Accounts 2026
35
Responsible Business
continued
Absolute emissions
Tonnes of carbon dioxide equivalent (tCO
2
e) for operations:
FY 2026
FY 2025
FY 2024
Scope 1
449,828
477,237*
478,705
Scope 2 (location based)
151,480
168,132*
216,508
Scope 2 (market based)
170,111
133,315
290
Total Scope 1 and Scope 2 (location based)
601,308
645,369*
695,213
Total Scope 1 and Scope 2 (market based)
619,939
599,462
‡
478,995
Scope 3: Purchased goods and services
529,822
362,794
NR
Scope 3: Capital goods
162,425
423,024
NR
Scope 3: FERA
174,599
179,607*
196,753
Scope 3: Upstream transportation and distribution limited to First
Travel Solutions
7,538
8,084
NR
Scope 3: Waste generated in operations
231
248
NR
Scope 3: Business travel
733
1,440
NR
Scope 3: Employee commuting
35,396
40,860
NR
Scope 3: Use of sold products
12,901
1,962
NR
Scope 3: End-of-life treatment of sold products
14
335
NR
Total Scope 3
923,659
1,046,933
‡
NR
Total Scope 1, Scope 2 and selected Scope 3 emissions (location)
1
784,608
†
922,721
901,730
Total Scope 1, Scope 2 and selected Scope 3 emissions (market)
1
803,239
†
817,528
685,513
Out of scope (combustion of biofuels)
33,903
33,834
34,895
Emissions intensity
FY 2026
FY 2025
FY 2024
Total Scope 1 and Scope 2 location based emissions per £m
revenue (tCO
2
e per £m revenue)
132
140
149
Total Scope 1 and Scope 2 location-based emissions and selected
Scope 3 emissions² plus Out of scope emissions
3
per £m revenue
(tCO
2
e per £m revenue)
142
†
149
159
Scope 1 and Scope 2 location-based and Out of scope emissions
per vehicle km (gCO
2
e/vkm) – First Bus road transportation
819
†
869
897
Scope 1 and Scope 2 location-based and Out of scope emissions
per vehicle km (gCO
2
e/vkm) – First Rail rail transportation
566
†
578
595
Scope 1 and Scope 2 location-based and Out of scope per
passenger km (gCO
2
e/pkm) – First Bus
68
†
73
70
Scope 1 and Scope 2 location-based and Out of scope per
passenger km (gCO
2
e/pkm) – First Rail
25
†
26
27
Supplier engagement
Suppliers by emissions covering purchased and capital goods with
a science-based climate target (%)
48%
50%
45%
Emissions data
The table reflects the carbon emissions associated
with our global operations and aligns with the UK’s
Streamlined Energy and Carbon Reporting (SECR)
requirements. Our UK operations represent 99% of
both our global GHG emissions and our global
energy use reported in the table below.
Outside of the UK our Aircoach and Matthews Coach
Hire operations in the Republic of Ireland account for
1.4% of our total emissions. Scope 1 and 2 emissions
for these operations amounted to 8,223 tCO
2
e
(5,961 tCO
2
e in FY 2025). The energy consumption
used to calculate these emissions is 33,681MWh
(25,012 MWh in FY 2025).
Methodologies and calculations
a. Reporting year and time horizons
FirstGroup’s financial year is for the 52 weeks to
28 March 2026, incorporating the First Rail reporting
year, which ends on 31 March 2026. FirstGroup uses
a fixed ‘base year’ (FY 2020) and the prior reporting
year (FY 2025) to benchmark trends and change
over time. In each report, we provide three years of
continuous data, where available. Where possible,
new metrics are reported with at least one prior year
for comparison.
In FY 2026, we recalculated portions of our FY 2020
and FY 2025 emissions to ensure that historical
data reflects our current business operations.
Recalculations were made for Scope 1, Scope 2
location-based and Scope 3 FERA emissions that we
use to report against our SBTi emissions reduction
targets. The recalculations considered activity
sources that were found to be material under our
exclusion threshold of 2%.
FY 2020 recalculations
This included removing emissions from entities
no longer owned by the business and adding in
historic emissions for recently acquired businesses.
Removals and additions are summarised below.
Removals: South Western Rail
Additions: First Bus London, Ensignbus, York Pullman,
Lakeside Group, Anderson Travel, Matthews Coach
Hire and Tetley’s Coaches.
FY 2025 recalculations
This included removing emissions from entities
no longer owned by the business and adding in
emissions for businesses acquired in the second
half of the FY 2025 financial year and not included
in the footprint at the time of reporting, as well as
businesses acquired in the first half of the FY 2026
financial year.
Removals: South Western Rail
Additions: First Bus London, Lakeside Group,
Anderson Travel, Matthews Coach Hire and
Tetley’s Coaches.
For both years, in the case of removals, all previously
calculated emissions were removed. In the case of
additions, Scope 1 and Scope 3 FERA emissions from
vehicle fuel usage for all companies were added, in
addition to Scope 2 and Scope 3 FERA emissions
associated with electricity for First Bus London.
*
In FY 2026 we recalculated selected FY 2025 emissions to reflect
changes to the business since emissions were reported. This
included removing emissions from SWR and adding in historic
emissions from the operations now owned under First Bus
London, Lakeside Group, Anderson Travel, Matthews Coach Hire,
and Tetley’s Coaches. Emissions categories were selected for
recalculation based on their relevance to our SBTi targets, to
allow year-on-year reporting in these categories. Other
categories were not recalculated due to data limitations.
Recalculated emissions are highlighted with a * symbol. For more
detail on these recalculations, please refer to the methodology
on page 37. For originally reported figures, please refer to the
Annual Report and Accounts FY 2025.
†
Metrics subject to limited assurance by Grant Thornton UK LLP
are highlighted with a † symbol.
‡
Indicates historic emissions totals which cannot be calculated
from the figures in this table, as they are based on reported
figures prior to recalculations. For the constituent data making
up these historically reported totals, please refer to the Annual
Report and Accounts FY 2025.
NR Indicates historic metrics that were not previously reported.
1
This includes the aggregated total of Scope 1, Scope 2
(location- or market-based respectively) and selected Scope 3
(limited to emissions from business travel, waste disposal, water
supply and treatment, FERA and upstream transportation and
distribution amounts limited to First Travel Solutions).
2
This includes the aggregated total of Scope 1, Scope 2
location-based and selected Scope 3 (limited to emissions from
Business travel, Waste disposal, Water supply, Water treatment,
and Upstream transportation and distribution amounts limited
to First Travel Solutions emissions).
3
Out of scope relates to the emissions associated with the
combustion of biofuels.
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FirstGroup
Annual Report and Accounts 2026
36
Responsible Business
continued
c. Emissions sources
Our GHG inventory is reported in four categories or
‘Scopes’, listing our direct and indirect emissions in
accordance with the GHG Protocol:
Scope 1:
Direct emissions from road and rail
vehicle fuel, heating fuel and fugitive refrigerant
gas emissions
Scope 2:
Indirect emissions from the generation
of electricity purchased for buildings and to
power electric road or rail vehicles
Scope 3:
Other indirect emissions that occur
in the value chain
Out of Scope:
Relating to the combustion
of biofuels
The term ‘carbon emissions’ in this report refers to
GHG emissions as required for a GHG inventory.
This includes carbon dioxide alongside six other
greenhouse gases calculated in mass of carbon
equivalent (CO
2
e).
d. Energy conversion factors
We report underlying energy use for Scope 1 and 2.
Some liquid and gaseous fuels were converted from
a volume (e.g. litres) or weight (e.g. kilograms) into
kilowatt hours (kWh) of energy at a gross calorific
value. We used UK Government GHG Reporting:
Conversion Factors 2025 from Department for Energy
Security and Net Zero to calculate such conversions
in this report.
e. Emissions factor selection
Our primary sources for calculating carbon
emissions are: UK Government GHG Reporting:
Conversion Factors 2025 from the Department for
Energy Security and Net Zero. Market-based
emissions factors for electricity purchased are
provided directly from energy suppliers, with
evidence such as an assurance certification
or renewable backed certifications (e.g. REGO).
In the case of traction electricity, we use a market-
based emissions factor for non-renewable
electricity provided via the supplier’s website.
When supplier-specific factors are unavailable,
we use the UK fuel residual mix.
We are reporting on all our material Scope 3
emissions. The assurance of our Scope 3 emissions
is limited to categories (Waste, Water, Business
Travel, FERA and Upstream transportation and
distribution amounts limited to First Travel Solutions
emissions) for which we are currently able to gather
actual source data from along our value chain and
b. Methodology and boundary
Our carbon and energy reporting is prepared
in accordance with the following standards
and guidelines:
Greenhouse Gas Protocol (GHG Protocol) for
Corporate Accounting and Reporting Standard
UK Government Environmental reporting
guidelines: including Streamlined Energy and
Carbon Reporting requirements
For our zero emission buses target, we define zero
emission buses according to the UK Government
Zero Emission Bus (ZEB) Accreditation Scheme. We
include vehicles in preparation and exclude
coaches, training buses and end-of-life vehicles
from the total bus fleet owned or leased by the
Group in the UK and the Republic of Ireland. In our
year-end reported figure, we include vehicles owned
by all entities acquired during the financial year.
FirstGroup uses an operational control boundary
covering 100% of its business activities, with an
exclusion threshold of 2%. A small amount of data is
estimated where actual data is unavailable, based
on historic data.
For FY 2026, our reporting boundary includes
Lakeside Group, Anderson Travel and First Bus
London, all of which were acquired in the second half
of the FY 2025 financial year. It additionally includes
Matthews Coach Hire and Tetley’s Coaches, which
were acquired in the first half of the FY 2026 financial
year, and J&B Travel Limited, which was acquired in
the second half of the financial year. We are in the
process of collecting and consolidating energy and
carbon data for additional entities acquired during
the second half of the financial year. As per our
internal reporting guidance, this data will be
included in the next year’s reporting, with historical
data updated in line with our re-baselining and
restatement threshold.
To ensure our boundary remains relevant and
complete, annual reviews are undertaken to identify
and indicate the scale and the significance of any
change. We conduct:
legal entity reviews to ensure we continue to
report a clear scope and coverage regarding
revenue and activity
new or renewed materiality assessments for
our operating subsidiaries that were previously
excluded and fell below the 2% emissions
exclusion threshold
apply relevant emissions factors. For other Scope 3
categories in this report we have relied upon a
spend-based method to calculate emissions
and we will work towards gathering actual
emissions data from external partners in our
value chain over time.
f. Data methodologies and processes
FirstGroup ensures all divisions align their reporting
processes for consistent and comparable data
in accordance with good practice. The following
methodologies are detailed to provide transparency
where complex calculation or reporting systems exist.
Traction electricity categorisation
Traction electricity (EC4T) is provided to trains via
a third rail or overhead line distribution system owned
and operated by Network Rail. When on-train
metering is installed, traction consumption is based
on actual metered usage. Otherwise, Network Rail
models consumption based on estimations. After the
reporting cycle, Network Rail sends us the charge for
unbilled energy used on the system, known as
washup, and this is included in our Scope 2 emissions.
In the current financial year no washups from the
previous financial year were applicable. Washups
from this year will be included in next year’s report.
Trains can also generate energy from braking
and are able to provide this back into overhead
line distribution systems or use it to reduce train
energy demand. This energy is known as
regenerative braking. The energy recovered from
regenerative braking has been deducted from total
energy use. As per our operating agreements, First
Rail is billed for a proportional amount of line loss on
these distribution systems in addition to the energy
metered into the train. This reflects the losses of
transporting the electricity through the distribution
system. Emissions associated with line loss are
included in Scope 3 emissions.
Carbon and energy intensities
Carbon emissions (Scope 1, Scope 2 location-based,
Scope 3 limited to emissions from business travel,
waste disposal, water supply and treatment,
upstream transportation and distribution limited to
FTS emissions, and Out of scope) are normalised
against revenue to derive tonnes of carbon by £m
revenue. The underlying energy use comprising these
emissions is normalised against revenue in the same
way. Revenue used in these calculations only reflects
those entities with associated direct emissions
included in the FY 2026 reported emissions.
Carbon emissions relating only to passenger vehicle
fuels and electricity (Scope 1, Scope 2 and Out of
scope) are normalised by vehicle kilometre (vkm)
or passenger kilometre (pkm). Passenger kilometre
data is not available for all First Bus operations, so
emissions used for these calculations only reflect
emissions from those entities with associated
passenger kilometre data.
Due to its relatively low carbon impact and unique
operational nature, First London Cableway was
excluded from both pkm and vkm metrics.
Passenger kilometres
First Bus
– calculated using total passenger
journeys multiplied by the average journey
length for a non-London metropolitan bus
(National Travel Survey Average Bus Journey
length – NTS0303 (2024)).
First Rail
– calculated using the ORR statistical
methodology for passenger kilometres. This
information is provided from a national rail
system called LENNON.
Fuel used – biodiesel content
The FAME (Fatty Acid Methyl Ester) percentage
for fuel used in our train fleet is based on data
provided by our fuel suppliers. Where such data
is unavailable, a figure of 7% was used in line with
BSI standards.
Fuel and energy-related emissions (FERA)
Our FERA emissions include upstream emissions
from purchased bus and rail fuels, fuel purchased
using fuel cards, and purchased electricity, as well
as transmission and distribution losses from
purchased electricity.
Supplier engagement target
To calculate the supplier engagement target, we
identify all our suppliers covering Scope 3 category 1
– purchased goods and services – and category 2
– capital goods. We use a spend-based
methodology approach to determine their
emissions. The top 75% of suppliers by emissions are
then reviewed to understand whether or not they
have targets in place aligned with the science-
based approach. The results of this process allow
us to understand what percentage of our suppliers
have a science-based target and inform our
progress towards our supplier engagement target.
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Responsible Business
continued
opportunities and drive progress towards our
science-based targets. Energy use is monitored
through smart meters and periodic energy audits,
with performance data and project updates
reported to senior management on a monthly basis.
Employees across the business also receive training
to identify ways to save energy as part of their roles.
Across the Group, we continue to procure renewable
electricity, with the majority of our owned facilities
and all electric vehicles powered by Renewable
Energy Guarantees of Origin (REGO) backed
electricity. This year the proportion of renewable
energy we used was 8%, reflecting an increase in
100% renewable electricity used to power our buses.
In First Bus, we have completed low-energy lighting
installations and upgrades to bus wash systems,
air compressors and building control systems
to manage energy consumption. We have also
installed 25 solar photovoltaic (PV) systems as
part of our net zero emissions strategy. First Bus
is also expanding direct current fast-charging
infrastructure across depots to support the
transition to a low-carbon fleet. New depots are
being designed in line with our science-based
energy reduction trajectories. In First Rail, sub-
metering and smart energy systems are providing
enhanced visibility of energy consumption across
stations and depots. Building Management Systems
are in place at all Avanti and GWR stations, enabling
precise control of electricity consumption, while LED
lighting, sensors and wider efficiency improvements
continue to be implemented across
rail environments.
Environmental management
Our Group Environment Policy governs our
approach to the environment and is applicable to
all FirstGroup operations. In addition, our various
divisions also have their own environmental policies
that are bespoke to their operations, and we also
include environmental commitments in our Code
of Ethics and Supplier Code of Conduct.
Environmental management
systems (EMS)
We have implemented robust EMS in each of our
businesses, guiding our actions from the early
planning stages to ongoing monitoring across a
wide range of environmental matters including
biodiversity, energy, carbon, water, waste, circular
economy, supply chain and community
g. Accounting for estimation,
error and structural change
Exclusion threshold
We allow up to 2% of our emissions to be excluded
from our reporting each year.
Restatement threshold
To ensure our materiality thresholds have been met,
we apply actual data where it becomes available in
the subsequent reporting year and validate our prior
year’s reported data to ensure the total variance has
not affected our total carbon footprint by more than
2%. Where a material change is identified (over 2%),
the prior year’s data is restated.
Re-baselining
Re-baselining occurs where new acquisitions,
divestment, reorganisation or similar business
changes give rise to an absolute change of 5%
total carbon in the reporting year. Re-baselining
calculations are undertaken in accordance with
Appendix E of the GHG Protocol Corporate
Accounting and Reporting Standards.
Limited independent assurance
Grant Thornton UK LLP was engaged to provide
independent limited assurance in accordance with
International Standards on Assurance Engagements
3000 (Revised), “Assurance Engagements other than
Audits or Reviews of Historical Financial Information”
(“ISAE 3000 (Revised)”), and in accordance with
International Standard on Assurance Engagements
3410 – “Assurance Engagements on Greenhouse Gas
Statements” (“ISAE 3410”), issued by the International
Auditing and Assurance Standards Board (IAASB).
All externally assured metrics are highlighted
with a † symbol.
Grant Thornton UK LLP issued an unqualified
assurance report over the selected metrics
and its full report can be found on our website.
Energy
FirstGroup is committed to reducing energy
consumption and improving efficiency across
our bus and rail operations through energy
management systems, targeted infrastructure
upgrades, and switching to low- and zero-carbon
energy choices. Energy management is embedded
within our Environmental Management System
(EMS), with 64% of the business (by revenue) formally
certified to ISO 50001. Across our networks, we
conduct regular energy audits to identify efficiency
Energy performance indicators
FY 2026
FY 2025
1
FY 2024
Total energy use by source (MWh)
Non-renewable fuels
1,812,941
1,887,354
1,910,253
Non-renewable electricity
724,561
1,045,617
957,370
Total non-renewable sources
2,537,502
2,932,971
2,867,623
Renewable fuels
94,385
95,060
104,589
Renewable electricity
132,729
107,471
88,564
Total renewable sources
227,114
†
202,531
193,153
Total all
2,764,616
†
3,135,502
3,060,776
% change (year-on-year)
11.8%
2%
-1%
Total % of energy from renewable sources
8%
6%
6%
MWh per £m revenue (MWh/£m)
609
623
656
†
Metrics subject to limited assurance by Grant Thornton UK LLP are highlighted with a † symbol.
1
Figures reported for FY 2025 reflect the composition of the group as at FY 2025 year-end. While we have recalculated our energy-based FY
2025 carbon emissions to reflect changes to the business in FY 2026, we have not recalculated the underpinning energy totals for FY 2025
due to data constraints. Refer to the Climate section of this chapter for a description of the business changes and to see the recalculated
carbon emissions.
engagement. We operate in accordance with BS EN
ISO 14001 environmental management systems
across 89% of our Group operations by revenue. This
internationally recognised standard ensures that
we systematically address environmental concerns
and continuously improve our practices.
Each business identifies and reviews environmental
risks, including risks associated with environmental
emergencies, via enterprise risk registers which are
reviewed by senior leadership. Environmental
emergency response planning is managed by
individual divisions.
Culture and engagement
Throughout our business, we have dedicated
individuals who are trained to own and manage
our EMS, environmental reporting, and carbon
reduction and other environmental projects. These
individuals use their expertise to work with stakeholders
throughout the business to implement improvements
and report environmental performance to senior
management. Volunteer Green Champions across
the Group also engage local colleagues, promote
environmental initiatives, and drive measurable
improvements in energy efficiency, recycling and
overall environmental performance through
awareness campaigns and performance incentives.
Recognising that each division has unique needs,
we adopt a localised approach to developing
and implementing EMS. This flexibility allows our
business divisions to tailor EMS processes to their
specific requirements.
We had no environmental violations, fines or
penalties in FY 2026.
Environmental training
As part of our EMS in each division, we have
role-specific environmental training programmes,
ensuring that each member of our team
understands the environmental impact of their
work and how they can contribute to our collective
environmental goals. Our training modules are
regularly updated to reflect the latest environmental
regulations and best practices. We also encourage
our employees to seek out additional learning
opportunities to further their understanding and
expertise in environmental matters.
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Responsible Business
continued
Water
We use water for vehicle washing and cleaning,
sanitation and drinking water supply usage. Whilst
our networks operate in the UK and Ireland, typically
in areas of limited water stress, we acknowledge
that water is an important resource and have put
in place various measures to reduce our usage.
We have water management programmes in place
across our networks to raise awareness, train
employees, conduct assessments, reduce our usage
and optimise the use of rainwater where possible.
We are taking various actions to reduce our usage
and impact. First Bus has upgraded drainage
systems to improve water management and has
introduced advanced bus wash technology at a
number of our bus depots, reclaiming around 95% of
water used in each wash cycle. First Rail is reducing
water use in carriage washers, using recycled grey
water for toilet flushing onboard trains, increasing
water refill points and engaging customers in water
conservation awareness. At many depots and
stations we have smart water meters installed,
enabling accurate monitoring, leak detection and
reduction measures, and rainwater harvesting to
reduce water withdrawals.
Water
performance
indicators
FY 2026
FY 2025
FY 2024
Total water
consumption (m
3
)
588,533
705,424
660,503
Air quality
We recognise that air quality has a significant
impact on the health and wellbeing of the
communities we serve and are committed to
reducing air pollutants arising from our operations.
The principal pollutants relevant to our activities are
primarily associated with diesel-powered vehicles
and rail traction, and include nitrogen oxides (NOx),
nitrogen dioxide (NO
2
) and particulate matter (PM).
Our approach to reducing these emissions centres
on fleet decarbonisation, including the transition
from diesel vehicles to zero emission electric and
hydrogen buses and trains, which helps to reduce
air pollution.
Waste
As stated in our First Bus Environmental Policy, we
are committed to environmental protection and
compliance in delivery of our services, including
minimising the production of waste, inclusive of
hazardous wastes and wastewater. First Bus
prioritises the waste hierarchy, preventing excess
resource use and reusing, recycling and disposing
of resources appropriately.
In First Rail, our divisions have waste management
targets, policies and practices that are bespoke to
their operations. Avanti manages rail-generated
waste in line with Simpler Recycling guidelines,
working with waste contractors to handle both
hazardous and non-hazardous waste streams. All
station sites have general, mixed, food and glass
bins for non-hazardous waste, and provide battery
recycling boxes for hazardous household batteries.
Across our networks at stations, depots, offices and
onboard, we train staff on waste management
practices tailored to their job roles. We have waste
managers to monitor waste, manage audits,
engage stakeholders and implement reduction
and circular economy projects. We also have waste
segregation officers who improve recycling rates
and prevent unnecessary landfill, as well as many
customer-focused waste reduction initiatives.
First Bus works actively with its supply chain to
reduce waste and increase diversion from landfill
by identifying take-back opportunities and
reducing packaging.
In FY 2026 we saw a slight increase in landfilled
waste from GWR. We will perform an internal review
to understand the drivers behind this.
Waste
performance
indicators
FY 2026
FY 2025
FY 2024
Waste by disposal
route (t)
Recycled
11,531
13,870
13,040
Energy from waste
1,523
3,882
3,384
Composted/anaerobic
digestion
239
379
357
Landfilled
8
0
1
Total
13,301
18,131
16,782
We monitor non-GHG air emissions through
station-based monitoring networks, fixed-location
assessments across bus routes, onboard ventilation
system performance data and publicly reported
air quality information from our train operating
companies. In our rail operations, we chair the Rail
Safety and Standards Board’s Air Quality Working
Group and contribute to a national air quality
monitoring network spanning 105 stations across
England and Wales. We have installed diffusion
tubes and other monitoring equipment to measure
NOx, NO
2
and PM, using this data to inform targeted
air quality improvement plans. Across our bus
operations, we have been mapping air quality
levels in selected areas where we operate, to
identify where the provision of zero emission buses
might be prioritised to help further address poor air
quality in specific locations.
While we have not yet established specific
quantitative reduction targets or defined standalone
deadlines for non-GHG air emissions, our ongoing
fleet transition and investment in zero emission
technologies are expected to eliminate emissions
over time. We continue to review the feasibility of
introducing measurable, time-bound non-GHG
air emission reduction targets in alignment
with regulatory requirements and emerging
best practice.
Noise
We work in consultation with various stakeholders
across our networks to monitor, manage and
reduce noise pollution. Across our divisions, bespoke
noise reduction strategies have been introduced to
take a proportional approach to managing noise
impacts. These strategies include publishing
internal noise policies where applicable, monitoring
implementation of idling policies, reviewing
governance around noise management, defining
budgets for noise management, maintaining
policies and practices for noise-related complaints,
regularly monitoring noise and identifying high risk
areas, such as dense urban areas, and finding
appropriate mitigations.
When procuring and introducing new vehicles,
we consider their noise impacts and seek to
ensure that they are compliant with noise reduction
specifications. An example of this can be seen
with the introduction of class 805 and 807 trains at
Avanti from 2023 which significantly reduce noise.
Biodiversity
FirstGroup is committed to reducing its impact
on the environment to preserve biodiversity
and prevent deforestation. We are committed to
working with our divisions and other industry
partners to protect, monitor and enhance
biodiversity across our networks. For example, Avanti
undertook comprehensive Biodiversity Net Gain
(BNG) surveys across all 16 Avanti stations. This work
established robust baseline biodiversity values and
informed the development of tailored Biodiversity
Action Plans for each site, forming the foundation of
Avanti’s overarching BNG Strategy. We also work
in partnership with third party stakeholders and
infrastructure providers across our networks to
protect and enhance biodiversity, such as through
the creation of wildlife corridors with Network Rail.
We also aim to engage our customers and local
communities with biodiversity and nature through
awareness-raising campaigns and events. In First
Rail, the Community Rail Network (CRN), an umbrella
body of community groups, partnerships and station
adopters, works closely with our TOCs and industry
partners to enhance stations and promote wildlife
with community gardens.
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Responsible Business
continued
Passenger safety
We take seriously our duty of care to ensure that
our passengers can safely use our services. For
a description of our Group safety management
systems, which also govern passenger safety, please
refer to the Operational safety section on page 45.
We continue to collaborate with specialist charities
to deepen driver understanding of vulnerable
passenger needs, ensuring that safety
considerations are embedded in training
and day to day operations.
Service accessibility
We are committed to making our services
accessible and continue to support disabled
passengers and passengers who are mobility
impaired through innovative and inclusive initiatives.
We publish accessible travel policies and guidance
documents on our websites, in a variety of formats
including Braille, audio, large print and easy read
upon request.
Accessible by design
Across our networks, we work with industry partners
to introduce improvements such as accessible
boarding facilities, changing places toilets, lowered
service counters, tactile surfaces and sensory-
friendly features. Our bus and rail vehicles include
spaces for wheelchairs, mobility aids and mobility
scooters, which comply with legislative requirements
and industry guidelines. Our new electric buses
include a second ‘shared space’ that can be used
by a passenger who uses a wheelchair.
This year, GWR worked with Network Rail to complete
four Access for All schemes at locations across the
GWR network, giving passenger step-free access to
these stations for the first time. GWR also began an
assisted boarding points trial in Devon to improve
access to boarding train services at unstaffed
stations. Avanti has installed live British Sign
Language departure information on station totems
and help points. By October 2026 all our buses will
include next stop audiovisual information, in
accordance with legislative requirements.
Passenger assistance
We continue to improve rail operations accessibility
through training, technology and industry
collaboration. Colleagues are trained to support
passengers with a wide range of disabilities,
including sensory needs, autism, hearing loss, vision
impairments and non-visible disabilities. Passengers
can request assistance at many stations via help
points or passenger assistance teams, while
onboard staff can provide support and coordinate
with drivers and destination stations. Digital tools
are improving accessibility, including Lumo’s
360-degree virtual fleet tour and Avanti’s digital
wayfinding service. Goodmaps offers audio and
augmented reality guidance to help passengers
navigate Avanti and Network Rail stations. In First
Bus, all bus drivers receive passenger service and
disability awareness training, including information
on a wide range of disabilities and how to provide
practical assistance to passengers.
Demand for passenger assistance continues to
grow. GWR uses resource modelling to ensure
appropriate staffing and has established a
Passenger Assistance Forum to share best practice
and address operational challenges. Avanti has
also prioritised staffing at key stations including
Crewe, Preston, Carlisle and Stafford, and invested
in equipment such as wheeled ramps and
motorised wheelchairs to support safer and more
efficient assistance. Governance arrangements
at Avanti, including internal steering groups and
collaboration with Network Rail and the regulator,
help ensure continuous improvement in the
reliability and quality of assistance services.
Both GWR and Avanti are working with industry
partners to improve accessibility training.
Empowering new passengers
Our companies offer engagement days to
community groups, empowering individuals with
specific needs to feel confident using transport
services. We regularly run Try the Train events with
charity partners to support blind and partially
sighted people. These sessions are held in a quiet
disused carriage to help participants explore train
layout, build confidence and ask questions of
sighted guides. The events remove barriers and
empower independent travel. In Bus we have
continued our programme of the popular ‘swap
with me’ events providing groups representing
passengers with disabilities (in particular, sight
impairment) to swap roles with drivers to help each
group understand the challenges faced by the other.
In FY 2026 GWR was awarded the Autism Friendly
award across the whole of the network by the
National Autistic Society, recognising work
undertaken to support autistic travellers, including
tools to enable travel and training provided to
frontline colleagues.
Customers and society
We are focused
on providing safe,
accessible and
convenient services
and giving back to
the communities
we serve.
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Responsible Business
continued
First Bus issues a customer satisfaction survey to the
database of customers who have an account with
us. An average of 12,000 customers complete the
survey each quarter, scoring satisfaction on a scale
of 0 – 10 where 0 is completely dissatisfied and 10 is
completely satisfied. The average score across FY
2026 was 7.63. Our rail divisions report on customer
satisfaction on their individual websites.
Data privacy
Oversight of data protection risk is maintained at
Board level through the Audit Committee, which
receives compliance reporting, as well as privacy
risks identified through Group Internal Audit’s work.
All employees commit to complying with the law
and our policies. For data protection, relevant
employees must annually declare that they have
read and understood the FirstGroup Data Protection
Policy and ensure they complete mandatory data
protection training each year. In FY 2026 the training
was fully updated and the new version successfully
rolled out. In addition to mandatory training,
we provide enhanced training for functions
handling high risk personal data and run ongoing
awareness campaigns to reinforce a privacy culture
across the Group.
Our FirstGroup Data Protection Policy sets a
minimum standard and provides clear guidance to
employees on how personal data must be treated
to comply with legal obligations. It also explains key
legislative concepts and provides employees with
points of escalation when further advice or action
is required. The Policy applies to all employees
of companies that are either wholly or majority-
owned by FirstGroup plc. It also applies to
consultants, secondees, contractors and agency
staff in relation to their work for the Group.
Service affordability
We offer a range of ticket options, discounts, offers,
rewards and ways to pay. Customers can benefit
from regular discounts and railcards across our
services, including for commuters, students, families,
groups, disabled persons, veterans, jobseekers and
for different ages and locations.
First Bus continues to support multiple affordable
fare schemes throughout the UK, including free or
discounted travel for children, young people and job
seekers in specific regions during certain periods.
This includes the DfT fare cap scheme, which aims
to help the sector support customers while the cost
of living has increased, and at the same time
seeking to encourage greater bus use. The £2 fare
cap in England was raised to a £3 fare cap in
January 2025 and extended until 31 March 2027.
All our rail operators take part in the annual Great
British Rail Sale, offering up to 50% ticket discounts.
Discounts are complemented by offers and rewards,
including the Club Avanti loyalty scheme and GWR
Rewards, which together have attracted over a
million customers since their launch.
We offer customers bespoke mobile apps to help
them find journeys and tickets. The apps save
booking fees, offer rewards and discounts, and in
First Rail, provide automated Delay Repay payments.
1.8 million customers actively use the First Bus app.
Customer satisfaction
We ask our customers for their views on topics that
matter to them, including service performance,
safety and value for money. Our customer and
passenger satisfaction surveys allow us to measure
this, identifying what we do well and where we can
improve. We use regular survey results, and dialogue
with our customers and our people to help shape
our services.
Employees must also comply with the FirstGroup
Acceptable Use Policy which sets rules on
appropriate and safe use of FirstGroup
systems and/or devices.
We have a Group Data Protection Officer in
place who is appropriately skilled, operates with
independence and is granted necessary authority
in the performance of their tasks. They are supported
by the Group Legal team and long-standing external
legal partners. The established network of Data
Compliance Officers embedded across our business
are responsible for day-to-day compliance.
Privacy notices are published to ensure that
FirstGroup satisfies its obligation to provide certain
information to individuals when personal data is
collected. Each FirstGroup business is required to
have a public-facing privacy notice and an
employee privacy notice.
Our Supplier Code of Conduct requires any supplier,
service provider or other third party that processes
personal data on our behalf to enter into a contract
which includes appropriate data protection
provisions. Where appropriate, and prior to entering
into a contract, due diligence is conducted.
Our Information Security team ensures we have
appropriate technical controls in place to safeguard
the integrity and confidentiality of the personal data
we process. They are responsible for monitoring and
assessing threats and responding to attempted
attacks on our systems. We have procedures in
place to manage data security incidents
appropriately, including making appropriate
notifications to regulators and other stakeholders,
as well as informing the affected individual(s) where
required. We regularly conduct data security breach
exercises across our businesses and develop our
incident response based on lessons learnt from
those exercises, as well as from live incidents and
from incidents experienced by other organisations.
All colleagues must comply with the relevant
policies and any failure to do so will be treated
seriously and may result in disciplinary action.
We monitor compliance using a range of
measures including:
Group Internal Audit engagements
Complaints received from individuals
Correspondence from regulators
Training completion statistics
Data Protection Impact Assessment reviews
Queries received from the businesses
Cybersecurity
The Group’s cybersecurity strategy is led by the
Chief Information Security Officer (CISO), reporting
directly to the Executive management team,
ensuring cyber risk is governed as an enterprise
risk and integrated into operational resilience
planning. In addition to internal leadership
responsibilities, the CISO actively participates in
sector and national risk forums aligned with UK rail
and bus operations, including engagement with the
DfT, Network Rail cyber forums and collaboration
with the National Cyber Security Centre (NCSC) and
the British Transport Police (BTP) Cyber Team. These
partnerships strengthen our situational awareness
and support coordinated response and recovery
arrangements in the event of a significant incident,
an increasingly important capability as the NCSC
reports rising nationally significant incidents
year-on-year.
The Group maintains a comprehensive
cybersecurity governance framework, underpinned
by policies and standards covering information
security, privacy, data protection and cyber incident
management. These include a commitment to
continuously monitor and respond to threats and
establish responsibilities for information security
across our workforce and supply chain.
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Annual Report and Accounts 2026
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Responsible Business
continued
national and sector partners, independently
verified security standards (ISO/IEC 27001 and
Cyber Essentials), and a commitment to continuous
improvement, the Group remains well positioned
to manage cyber risks, protect critical digital and
operational services and support the secure,
resilient delivery of rail and bus transport for
customers and communities.
Charitable giving and
community investment
Our bus and rail networks help amplify charitable
efforts. We offer employee matched funding,
empowering staff to support causes they care
about, and in FY 2026, 165 employees took part in
our matched funding scheme, raising £24,700 for
charities. Employees can also donate directly to
a charity of their choice using our payroll giving
scheme, which raised over £109,000 in FY 2026.
Our charity partners, Macmillan (First Bus),
Samaritans and Railway Children (First Rail),
were chosen by employees and align with our
business values. To support our partners, we run
various schemes, including gift-in-kind donations
for advertising space, customer and employee
donations from fundraising initiatives, and
provide spaces to run events and awareness
raising across our networks. Overall, our total
charitable contributions across the Group came
to over £750,000.
Our DfT TOCs also support communities through
the DfT’s Customer and Community Improvement
Fund (CCIF), funding small and medium-sized
rail-related projects on our networks, including
accessibility schemes, educational projects and
heritage schemes.
Community Rail Partnerships (CRPs) are not-for-
profit organisations that connect railways with
local communities, promoting social inclusion,
sustainable travel and economic development.
With over 70 partnerships and numerous station
adopters, CRPs deliver a range of activities that
benefit local communities. Our DfT TOCs fund their
membership in the Community Rail Network,
providing access to grants, training, advice and
resources. Station adopters, including community
groups, charities and businesses, play a vital role
in local social, cultural and economic development.
To support the evolving threat landscape,
particularly the near-term uplift that artificial
intelligence (AI) is expected to bring to adversary
capability, we have enhanced our governance
further by implementing a dedicated AI Policy
and associated assurance and technical control
measures for AI adoption and use. The policy sets
out clear principles for the responsible use and
development of AI. It recognises the importance of
data privacy, cybersecurity and the avoidance of
potential bias in the use and development of AI and
highlights their relevance as key considerations. The
Policy requires that appropriate human review is
applied to critical decisions, with clear mechanisms
for human oversight and intervention where
necessary. It also promotes transparency by
requiring that AI systems and their outputs are
explainable and understandable. Clear
accountability is established for outcomes
produced by AI models and tools, and explicit
boundaries are defined to specify what AI systems
can and cannot do. The Policy is endorsed by
executive management and our control
environment is independently verified
and continuously improved.
The Group operates an ISO/IEC 27001 certified
Information Security Management System (ISMS),
providing a structured, risk-based approach to
establishing, implementing, maintaining and
continually improving information security controls
across people, process and technology. We
complete weekly vulnerability assessments and
regular internal reviews of the effectiveness of the
ISMS. In addition, we have achieved Cyber Essentials
certification across our businesses, providing a
Government-backed baseline of technical controls
designed to defend against the most common
internet-based attacks and to strengthen supply
chain assurance.
A strong security culture is promoted across the
organisation through mandatory training, role-
based learning and regular phishing simulations,
reinforced by clear reporting and escalation
pathways to enable swift response to suspicious
activity. This supports the NCSC’s consistent
message that cyber resilience depends not only
on tools, but on leadership, preparedness and
organisation-wide engagement. Through strong
executive oversight, active collaboration with
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Responsible Business
continued
Diversity and inclusion
Supporting a diverse workforce requires an inclusive
culture in which everyone feels valued, respected
and able to contribute their best, regardless of
gender, ethnicity, disability, background or any
other characteristic. We continue to invest in the
awareness, skills and leadership needed to embed
equity, diversity and inclusion throughout all parts
of our business.
Our Responsible Business Committee
reviews people initiatives and performance as
well as progress towards meeting Group goals
and objectives with regard to equality, diversity
and inclusion (ED&I), including the Parker Review
and the FTSE Women Leaders: Hampton-Alexander
Review. We have set targets to be achieved by
2028 for our senior leadership population, where
we aim to have 40% of roles filled by women, and
to have 11% of roles filled by colleagues who are
ethnically diverse.
In First Bus, all drivers complete ED&I training
as part of Driver CPC (Certificate of Professional
Competence) requirements, with updated content
being introduced to better support vulnerable
passengers, promote accessibility and address
safety issues such as violence and intimidation.
We also provide inclusive-leadership and awareness
training for managers and support teams, focusing
on behaviours, cultural understanding, wellbeing
and creating psychologically safe working
environments. We are also working with external
partners to develop further specialist content and
are exploring ways to make core ED&I learning
accessible to all colleagues across the bus division.
Across our rail businesses, colleagues receive
consistent, structured development from the point
of induction. All new starters complete training on
accessibility, ED&I, sustainability and role-specific
requirements, alongside mandatory eLearning
modules such as Disability Awareness, Harassment
and Sexual Harassment Prevention, and
Safeguarding. Frontline colleagues receive
additional safety and ED&I content tailored to
customer-facing roles, while managers complete
enhanced modules including reasonable
adjustments, sickness management, disciplinary
processes and inclusive leadership. Ongoing
development opportunities include unconscious
bias training, inclusive hiring and disability
awareness refreshers. Wellbeing support is further
strengthened by 50 trained Mental Health First
Aiders across our rail operations.
As of 31 March 2026, women occupied 20.9% of all
roles across the Group and 31.6% of senior leadership
roles
1
. Ethnically diverse colleagues occupied 18%
of all roles and 6.3% of senior leadership roles
1
.
Over the last 12 months, 16.7% of hires were women
and 32.1% from a minority ethnic group.
In collecting this sensitive data, 70% of our
colleagues chose to share their ethnicity, over 40%
shared their ability status and 49% shared their
sexual orientation. We continue to commit to
increasing disclosure of colleague protected
characteristics to better understand our workforce.
We are working with newly acquired bus and coach
businesses to capture and report on sensitive data.
Diversity performance
indicators
FY 2026
FY 2025
Employees by ethnicity
White
52%
54%
Ethnic minority group
18%
13%
Unknown
30%
33%
Employees by
disability status
Not disabled
45%
39%
Disabled
4%
4%
Unknown
51%
57%
Employees by
sexual orientation
Heterosexual
44%
42%
LGBT
5%
4%
Unknown
51%
54%
Workforce
We employ over
30,000 people in
depots, stations and
offices. Our people
are at the heart of
our business and we
are committed to
supporting them.
Gender performance
indicators
FY 2026
FY 2025
FY 2024
Women
Men
Total
Women
Men
Total
Women
Men
Total
No.
%
No.
%
No.
No.
%
No.
%
No.
No.
%
No.
%
No.
Total population
6,365
20.9
24,148
79.1
30,513
7,260
20.3
28,457
79.7
35,717
6,442
20.8
24,553
79.2
30,995
Senior management
2
13
31.7
28
68.3
41
17
32.7
35
67.3
52
17
32.8
35
67.2
52
Board
5
62.5
3
37.5
8
5
56.6
4
44.4
9
4
44.4
5
55.6
9
1
The above ‘senior leadership’ population is an expanded population from the reported Hampton-Alexander population which allows us to evaluate the success of our development programmes and track our
progress against targets.
2
Hampton-Alexander definition.
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43
Responsible Business
continued
Within First Bus, our approach is brought to life
through strategic partnerships with organisations
such as Imployable, where we support school-age
students with work experience and interview
preparation, helping to build confidence, skills and
employability. We also collaborate with Help for
Heroes to support veterans, reservists and their
families as they transition into civilian careers,
ensuring they are equipped to succeed beyond
military service.
We are particularly proud to be the only transport
operator in the UK to hold a Bronze Chartermark with
the Social Recruitment Advocacy Group. Through
this partnership, we actively champion inclusive
hiring by creating pathways into employment for
underrepresented groups, including individuals
from deprived communities, disabled people,
young people, ex-offenders and unpaid carers.
Attraction and recruitment
performance indicators
FY 2026
New hires
White
5,314
Ethnic minority group
2,578
Unknown
145
Male
6,565
Female
1,342
Other or unknown
130
Total new hires
8,037
Benefits and workplace measures
Across the Group we offer a range of parental
support measures. In First Bus, new and expectant
mother risk assessments and guidance for
managers supporting breastfeeding colleagues
are being introduced, alongside paid leave for
colleagues undergoing IVF treatment and their
partners. In First Rail, colleagues receive up to 52
weeks of maternity or adoption leave with enhanced
pay for part of the period, alongside paternity,
shared parental, adoption and bereavement leave.
Across rail businesses, new and expectant mother
risk assessments, private breastfeeding facilities,
flexible working options and dedicated carers’
leave help colleagues balance work and
family commitments.
Diversity and inclusion
development programmes
We run several personal leadership development
programmes aimed at women and ethnically
diverse colleagues. Our ascent UP, ascent
FORWARD and ascent ACCELERATE programmes
are designed for colleagues who belong to groups
underrepresented in management and leadership
roles – specifically women, ethnically diverse men
and women, those who identify as LGBTQIA+, and
those who identify as neurodiverse or living with
a disability. The programmes provide tiered
development support that builds confidence and
capability at key career stages, from preparing
for a first people-management role through
to progressing into mid-level leadership and
ultimately senior or executive positions. Together,
they create a structured pathway that strengthens
representation and supports progression across
all levels of leadership. In FY 2026, 160 colleagues
participated in ascent programmes.
The alumni network ‘First Connections’ includes
nearly 500 colleagues from underrepresented
groups who have completed one of our personal
leadership development programmes. The network
creates a self-supporting, diverse community of
talent to support each other in their careers.
Attraction and recruitment
We have an external careers website which
showcases opportunities at every level and
highlights colleagues from underrepresented
groups, helping potential applicants see themselves
represented in our workforce. Internally, colleagues
can explore roles, secondments and project
opportunities across the Group, supporting
progression for all. To broaden access to diverse
talent, we work with specialist recruitment partners
such as Routes into Rail, VERCIDA and Diversifying
Group, and run outreach activities aimed at
attracting candidates from groups traditionally
underrepresented in the transport sector.
Across our rail businesses, we practise inclusive
hiring by reviewing job adverts for bias, using
inclusive job boards and implementing objective
processes supported by diverse interview panels,
blind screening and accessibility adjustments.
Recruitment training is being enhanced to cover
unconscious bias, cultural awareness and inclusive
interviewing, informed by lived experience from ED&I
teams and Employee Networks.
We are also a period positive workplace, offering
free period products across our sites to support
colleagues’ wellbeing and open up conversations
about menstrual health. In First Bus we have
introduced neurodiversity toolkits for trainers
and introduced a new driver uniform which was
designed with inclusion in mind.
Training and development
Across the Group, we provide a wide range of
training and development opportunities including
eLearning, operational driver and Driver CPC
training, engineering skills and apprenticeships,
ensuring colleagues have the knowledge and
capabilities needed for their roles now and as the
industry evolves.
Alongside technical training, we are building
leadership capability to support colleagues
progressing into management roles. First Bus
launched Drive, a quarterly programme that equips
newly appointed managers with the essential skills
to lead themselves and their teams effectively.
Training and development
performance indicators
FY 2026
Total training hours
914,356
Average training hours per employee
30.0
Fair pay
To attract and retain the skills we need, we offer
a competitive wage reflecting local market
demands and conditions. First Rail, Avanti and
Tram Operations Ltd are accredited Living Wage
Employers and pay the Real Living Wage (RLW) to
colleagues and to third party contractors working
directly for the Group, in accordance with the Living
Wage Foundation rates of pay. GWR pays RLW to
directly employed colleagues. First Bus became
an accredited Living Wage Employer in 2024,
along with a commitment (outside of accreditation
requirements) to include all First Bus apprentices.
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Responsible Business
continued
Supplier Code of Conduct, Health and
Safety Policy and Group Procurement Policy.
Value chain considerations are also covered
by our management systems and governance
processes to ensure that all stakeholders can
work in a safe environment.
Safety management systems
In First Rail, our rail businesses maintain a
comprehensive safety management system
focused on understanding the safety risk profile
of the operating company and ensuring suitable
risk mitigations are in place. Each company reviews
and updates their risk profile to reflect new and
updated legislation, changes within business
operations, such as new fleet introductions, audits,
recommendations from accidents and incidents
and horizon scanning. Some functions within the
businesses have ISOs such 9001, 18001 and 45001
to underpin continuous improvement.
In First Bus, the safety management system is built
around proactively identifying and understanding
operational risks to ensure appropriate controls are
in place. Risk identification is continuous, systematic
and embedded across day-to-day and non-routine
activities, with particular focus on new equipment,
processes and environments where emerging risks
may arise. Colleagues play a central role in this
process through safety meetings, toolbox talks and
hazard reporting, contributing crucial frontline
insight. Multiple information sources – including
incident and near-miss data, workplace inspections,
audits, employee observations, manufacturer
guidance and regulatory requirements – inform the
ongoing assessment of hazards, each evaluated for
potential harm, affected groups and the operational
conditions under which exposure may occur.
Operational safety
Safety governance
Our safety governance is how we keep our people
and passengers safe. We maintain robust safety
management systems throughout the Group,
ensuring compliance with legislation, policies and
procedures. Our Responsible Business Committee,
involving the Chief Executive Officer and members
of the Group Executive Committee, together with
First Bus and First Rail senior leadership teams,
oversee the Group safety strategy and
performance, procedures and practices
across all operating companies.
The Executive Committee oversees material safety
matters and risks across the Group and reviews
targets in respect of safety performance.
The Committee takes a proactive approach to
improving safety performance and undertakes
‘deep dives’ on specific high-risk areas to
understand root causes and inform safety
interventions. It is the responsibility of the
Committee to promote a positive safety culture
throughout the businesses and report back to
the Board on safety trends, actions and other
deliberations. Within our operating companies,
management teams have primary responsibility
for the design and implementation of effective
safety management systems, and accountability
for safety performance. The safety function provides
advice directly and through a series of networks
across the Group.
In the same way that we focus on providing safer
conditions for our colleagues and passengers,
we are equally committed to providing safer
environments within our supply chain and for
contractors on our sites. Over the years we
have strengthened value chain initiatives with
requirements outlined in our policies such as our
All identified risks are formally recorded in the
organisation’s risk register, ensuring transparency,
accountability and consistency in how hazards,
consequences, control measures and affected
parties are documented. Risk identification and
assessment are regularly reviewed to reflect
operational changes, lessons from incidents and
evolving business needs, supporting continuous
improvement within the safety management
system. Oversight is maintained at Board level,
where safety is treated as a core strategic priority.
The Board sets safety policies and risk appetite,
monitors performance and provides challenge and
scrutiny to ensure actions progress appropriately
and the system remains effective. The effectiveness
of safety management is evaluated using a range
of mechanisms, including key performance
indicators, internal audits and independent
assurance, where appropriate.
Safety training
In First Bus we focus on competence, compliance
and engagement which ensures we maintain a
strong safety culture. Our bespoke health and safety
training programme, certified by the Institute of
Occupational Safety and Health (IOSH) ensures
frontline colleagues are well equipped to
understand and adhere to safety management
protocols. The qualification is unique, relevant to the
road passenger transport sector, designed to ensure
better applicability to situations our colleagues face,
and is in the form of interactive learning through
bite-size content.
In First Rail a dedication to employee health and
safety is shared through induction, training,
communication, briefings, line management, peer
review and sharing of best practice. We maintain an
internal openness and accountability for identifying
health and safety issues, which includes partnership
working between employees and trade unions to
ensure a safe workplace. We also work closely with
rail industry partners to ensure we are aware of best
practice and lessons learned.
Safety performance indicators
FY 2026
FY 2025
FY 2024
Lost time injury rate (per 1,000 employees)
9.87
9.85
10.63
Passenger injury rate (per million miles)
14.74
13.73
13.53
Passenger injury rate (per million journeys)
1
5.47
5.53
5.34
Employee fatalities
0
1
Passenger injury rate figures per million journeys exclude data from First Bus London, as passenger journey numbers are not available for
this business.
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Case Study
Responsible Business
continued
several managers in trauma risk management
to support colleagues following traumatic or
potentially traumatic events. Rail businesses have
taken steps to protect dignity and safety at work
through zero-tolerance abuse charters and
strengthened welfare conversations.
Mental health awareness is reinforced
throughout the year through consistent and
visible communications, with national awareness
moments such as World Mental Health Day,
Mental Health Awareness Week and Time to Talk Day
providing focal points for colleague engagement.
Campaigns are supported by partnership activity,
including collaboration with Andy’s Man Club, and
updated wellbeing materials are distributed across
depots and offices to reinforce key messages and
improve accessibility.
Our approach continues to evolve in response to
colleague feedback. Employee survey insights have
informed the expansion of Mental Health First Aiders,
strengthened manager capability and
improvements to the EAP. We have also introduced
dedicated wellbeing resources across sites and
enhanced external partnerships to broaden access
to specialist support.
Engagement and culture
All our businesses carry out regular surveys, giving
colleagues the opportunity to share their views on
how they are managed, and how likely they are to
recommend FirstGroup as an employer.
Surveys are anonymous and managed by an
external company to encourage candid feedback.
The most recent colleague engagement survey
conducted by First Bus showed a further increase in
Engagement Index of 2 points from FY 2025 to 66%.
The survey measures job satisfaction, purpose and
stress, among other metrics. For rail operating
companies that conducted a survey in FY 2026,
engagement levels were 71%.
Survey results are not simply measured but acted
upon. They inform strategic priorities, are used to
strengthen connections between leaders and
frontline colleagues and have driven focused efforts
to embed everyday recognition. Local leaders also
use their insights to take tangible steps that improve
the daily experience of colleagues, turning feedback
into meaningful change.
Mental health and wellbeing
Wellbeing in FirstGroup is defined broadly, covering
physical, mental, financial and social wellbeing.
Across the Group, all colleagues can access a digital
Wellbeing Hub with physical wellbeing resources,
including signposting to activity programmes,
exercises, healthy eating and balanced routines.
Employees can also make use of fitness discounts
and cycle to work schemes to support active travel.
FirstGroup executive leadership and management
are committed to actively encouraging a culture of
openness on mental health, and to creating a
working environment where colleagues feel
supported, healthy and safe. Our approach
combines Group-wide resources with locally
tailored initiatives across bus and rail operations
supported by year round mental health awareness
and consistent Group-wide communications.
The Wellbeing Hub provides mental health
information, signposting and confidential support.
Our third party Employee Assistance Programme
(EAP) is available 24/7, 365 days a year, providing
phone counselling and practical support for work
or personal issues. Further specialist support is
available in partnership with Able Futures who
provide confidential advice and guidance from
a mental health specialist and access to therapy.
We have more than 650 trained Mental Health
First Aiders across our operations, providing
direct support for colleagues at times of stress
or challenge. In First Rail, this includes coverage
across all rail companies. In First Bus, 80% of line
managers have attended Mental Health Champions
training or are Mental Health First Aiders.
First Bus complements this through targeted
initiatives, including Money First Aid training to
help colleagues experiencing financial difficulties.
Voluntary health checks and wellbeing data help
inform future priorities, while vaccination
programmes and food education sessions further
support day-to-day health. Additional resources,
such as neurodiversity toolkits and inclusive uniform
design, help ensure all colleagues can work safely
and comfortably. Rail businesses offer a wide range
of wellbeing support, including dedicated wellbeing
leads, peer support networks, flexible working
arrangements and structured wellbeing
programmes. In First Rail we have also trained
Employee engagement performance indicators
FY 2026
FY 2025
Engagement Index survey results
First Bus
66%
64%
Rail operating companies
71%
NR
NR Indicates historic metrics that were not previously reported.
Employee voice at Board level
In FY 2026 FirstGroup established a Colleague Advisory Panel to ensure that employee voices are heard
directly at Board level. The panel comprises 19 employees representing a broad range of businesses
and roles. The panel will meet twice yearly to share what is working well and what could be better,
directly speaking with Board members and supporting the Board’s decisions to enhance both employee
and customer experiences.
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Climate-related financial disclosures
Our commitments, actions and
focus areas
We were the first UK public transport operator to
support the Task Force on Climate-related Financial
Disclosures (TCFD), and this will be our sixth year of
reporting against the framework in our Annual
Report. Our business strategy was updated in 2024
to reflect our progress and ambition, with driving
modal shift and leading in environmental and social
sustainability at the heart of this new strategy. This
strategy was built upon in 2025 with the release of
our first ever Climate Transition Plan (CTP) in line
with the Transition Plan Taskforce (TPT) framework,
detailing our approach to reducing GHG emissions,
managing climate-related risks, and contributing to
an economy-wide transition through modal shift
and encouraging more people to switch to lower-
impact forms of transportation. This plan sets out
a comprehensive strategy for achieving our climate
transition goals, describing our governance,
dependencies, financial planning and risk
management approach. It also outlines our
ambitious goals and targets along with our progress
and future trajectories. These include our science-
based targets outlined on page 34 and progress
reported on pages 34 and 35.
To ensure the success of our business for the long
term, we are focused on climate change adaptation
and resilience – understanding the short-, medium-
and long-term physical and transition impacts
climate change can have on our business, and
taking action to mitigate risks and capture the
opportunities. Climate change is managed and
reported as one of our principal risks and has been
integral to our risk management framework for
many years.
Following a qualitative review of climate-related
risks and opportunities in FY 2021, and a quantitative
scenario analysis and financial impact assessment
in FY 2022, we have worked with key internal
functions for the past four years to build further
understanding of climate risks and opportunities
and understand how they are being addressed.
Last year the publication of our Group-wide CTP
took this a step further by clearly outlining
trajectories and plans over the short, medium
and long term to 2050. This year, we further
strengthened our understanding of physical
climate risks and opportunities through a
dedicated financial impact assessment.
This TCFD update therefore provides a summary
of the key climate-related risks and opportunities
already reported for the first time in our Annual
Report 2022 (pages 61 to 66) as well as those
physical risks and opportunities identified this year,
and an overview of what we are doing to continue
to reduce our carbon footprint and build climate
resilience. We report against the four pillars of
TCFD – Governance, Strategy, Risk Management and
Metrics & Targets – and the individual requirements
of each (see the table on page 48 for the location of
relevant disclosures). In line with the UK Listing Rules,
we confirm that disclosures are consistent with the
TCFD recommendations. Under the Metrics and
Targets section, we explain how Scope 3 emissions
are included in the Annual Report, including
emissions calculated using actual source data from
our supply chain as well as emissions calculated
using a spend-based method.
In preparing these disclosures, we considered
the 2021 TCFD guidance ‘Implementing the
Recommendations of the Task Force on Climate-
related Financial Disclosures’, including the
supplementary guidance for the Transportation
group. However, we recognise that climate-related
risk assessments are subject to data availability,
trend projections and underlying business
assumptions. It is therefore important to continue
to monitor climate-related risks and how they
evolve over time. Following our initial climate risk
assessment in 2022, we completed a supplementary
assessment in 2026 to upgrade our understanding
of physical climate risks. We will complete an
additional assessment in 2027 to upgrade our
understanding of transition risks.
Finally, we look at our TCFD work not just as a vital
mechanism to build long-term business resilience,
but also as an important step towards increased
transparency around climate as well as broader
sustainability-related risks and opportunities, in
line with recommendations by the International
Sustainability Standards Board (ISSB). We will
continue to monitor developments in reporting
standards, including the UK’s Sustainability
Reporting Standards, and ensure that we are
ready to report in a compliant manner as the
requirements are introduced.
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Annual Report and Accounts 2026
47
Climate-related financial disclosures
continued
TCFD recommendations
Subheading
Page
Governance
a) Describe the Board’s oversight of climate-related risks and opportunities.
Board oversight
Read more on page 49
b) Describe management’s role in assessing and managing climate-related risks and opportunities.
Management’s role
Read more on page 49
Strategy
a) Describe the climate-related risks and opportunities the organisation has identified over the short,
medium and long term.
Climate-related risks
and opportunities and
scenario analysis
Read more on pages 50 to 52
b) Describe the impact of climate-related risks and opportunities on the organisation’s businesses, strategy
and financial planning.
Impact on strategy and
financial planning
Read more on page 52
c) Describe the resilience of the organisation’s strategy, taking into consideration different climate-related
scenarios, including a 2°C or lower scenario.
Strategy resilience
Read more on page 52
Risk management
a) Describe the organisation’s processes for identifying and assessing climate-related risks.
Approach to risk management
Read more on page 53
b) Describe the organisation’s processes for managing climate-related risks.
Risk mitigation actions
Read more on pages 53 and 54
c) Describe how processes for identifying, assessing and managing climate-related risks are integrated into
the organisation’s overall risk management.
Approach to risk management
Read more on page 53
Metrics and targets
a) Disclose the metrics used by the organisation to assess climate-related risks and opportunities
in line with its strategy and risk management process.
Metrics and targets
Read more on page 55
b) Disclose Scope 1, Scope 2 and, if appropriate, Scope 3 GHG emissions, and the related risks.
Greenhouse gas emissions table
Read more on page 36
Metrics and targets
Read more on page 55
c) Describe the targets used by the organisation to manage climate-related risks and opportunities
and performance against targets.
Metrics and targets
Read more on page 55
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Annual Report and Accounts 2026
48
Climate-related financial disclosures
continued
Governance
TCFD recommendation:
Disclose the organisation’s governance around climate-related risks and opportunities.
Management of climate-related risks is aligned with
the robust corporate governance frameworks and
processes in place throughout the Group. The Board,
Executive Committee and our individual Bus and Rail
divisions regularly review climate-related risks in
accordance with the Group’s risk management
framework and consider broader sustainability
matters in line with duties included in the Corporate
Governance Code and Section 172 (see page 59).
Board oversight
The Board is responsible for promoting the
Company’s long-term sustainable success for the
benefit of its shareholders. This aim extends to the
setting of our approach to climate-related risks and
opportunities and our decarbonisation ambitions,
which now form a key part of our broader business
strategy. Driving modal shift and leading in
environmental and social sustainability are both
placed at the heart of this strategy, forming two of
the four strategic pillars.
Our Responsible Business Committee of the Board
meets four times a year to review the practices and
performance of FirstGroup, its companies and joint
ventures, with respect to health and safety, our
people and communities, the environment and our
decarbonisation transition. The Chair of the Board
has overall responsibility for the Committee, which
comprises several Board members with specific
climate-related and energy transition expertise,
described in more detail on pages 75 to 77.
At each meeting, the Committee receives a detailed
performance update from First Bus and First Rail
against specific commitments and targets and
discusses strategic priorities going forward. Over the
last year, the Committee reviewed and guided, for
example, an updated physical climate risk
assessment, work to understand how future
business changes will influence carbon emissions
and our annual performance against our science-
based targets. The Committee also advises the
Remuneration Committee of the Board on the
climate-related KPIs embedded in our variable
incentive schemes.
In addition, the Audit Committee supports the Board
in risk management, including climate-related risks,
and is responsible for reviewing the effectiveness of
risk management and internal control processes.
The Audit Committee reviews climate-related risks
as relevant in relation to going concern, Viability
statement and the assessment of impairment.
See page 73 for more information on Board
Committees and how our Board operates,
and pages 60 to 62 for more details on how
risks are reviewed and considered in strategic
business decisions.
Management’s role
The Executive Committee provides leadership and
direction for the Group on sustainability matters,
including climate change, with sustainability topics
presented by the Group Corporate Responsibility
and Finance teams for discussion and decision
making as they arise. The Executive Committee also
integrates decarbonisation commitments into
strategic decisions, major transactions and risk
management, carefully considering any trade-offs.
Executive responsibility for sustainability matters
is held by the CEO. Executive responsibility for
climate-related financial risks and opportunities
is held by the CFO, who represents these matters
at Board level.
First Bus and First Rail have executive management
individuals responsible for driving environmental
sustainability across the divisions, leading
on the development and implementation of
decarbonisation strategies and risk mitigation
actions. In First Bus, the Chief Sustainability
and Compliance Officer sits on its Executive
Committee to oversee this agenda and
participates in a cross-functional decarbonisation
forum that meets monthly to set policy, drive action
and review progress. First Rail holds a quarterly
Sustainability Leadership Group, involving senior
leaders from across multiple directorates,
including Procurement, Finance, Property and HR.
Representatives from each TOC, open access
operations and other Rail Services businesses
are also included. The standard agenda includes
existing and emerging business environmental
risks, including climate change and opportunities to
improve our range of services in a more sustainable
manner. The Sustainability Leadership Group reports
directly to the Responsible Business Committee.
To strengthen ownership and accountability,
climate-related KPIs are embedded into our variable
remuneration practices. For example, our Long-Term
Incentive Plan (LTIP) awards, made to the CEO, CFO
and other senior leaders, include two measures –
one related to the number of zero emission vehicles
in our bus fleet, and one linked to a reduction in our
absolute Scope 1 and 2 emissions (see page 99 for
more details). Performance against these targets is
reviewed half yearly by the Remuneration
Committee of the Board.
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Climate-related financial disclosures
continued
Strategy
TCFD recommendation:
Disclose the actual and potential impacts of climate-related risks and opportunities on the organisation’s businesses, strategy
and financial planning where such information is material.
Climate change is managed as a principal risk
and is a core consideration in business strategy
and decision making. Physical risks include more
frequent and intense precipitation and extreme
temperatures, whilst transition risks include changes
in policy, technology, customer and investor
expectations. Simultaneously, we view a shift in
customer preferences towards lower-carbon
alternatives and strong governmental and
regulatory support for transport decarbonisation
and modal shift as key business opportunities.
Climate-related risks and
opportunities and scenario analysis
In FY 2022 we worked with a specialist consultancy
to model potential physical and transition risks and
opportunities over the short, medium and long term,
and to estimate cumulative Enterprise Value at Risk
over a five-year period (2022-2027). In FY 2026, we
updated our awareness of physical risks with an
additional assessment of short-, medium-, and
long-term physical climate risks to estimate
cumulative Enterprise Value at Risk over a five-year
period (2026-2031) and ten-year period (2026-2036).
This TCFD update provides a summary of the results
of these two assessments and an overview of
what we are doing to continue to reduce our
carbon footprint and build climate resilience
across our operations.
2022 scenario analysis
With no significant change to underlying
assumptions since our 2022 assessment, this TCFD
update provides a summary of the transition risks
identified in our scenario analysis reported in 2022.
We modelled impacts across five different climate
scenarios, from which we selected the two most
extreme scenarios and the ‘Stated Policy’ scenario,
to consolidate the findings, while still illustrating the
full range of estimated impacts. The details of the
selected scenarios are shown in Table 2. Across
these scenarios, we looked at potential transition
and physical impacts to our business from 2022
until 2027 (short term), 2035 (medium term) and
2050 (long term). The medium- to long-term
scenarios align with First Bus’s target of a zero
emission commercial bus fleet by 2035 and
the UK’s net-zero goal by 2050. Refer to our
2022 Annual Report (at pages 61 to 63) for
more details on individual scenarios.
2026 scenario analysis
Using a digital twin of FirstGroup, we assessed
89 principal sites within our control for their
vulnerability to extreme weather events in
different future climate scenarios. The digital twin
considered operational sites related to our bus and
open access rail operations and reflected both the
value of these sites and their contents as well as
their contribution to business revenue.
The assessment considered four Emissions
Pathways, informed by the Intergovernmental Panel
on Climate Change’s Shared Socioeconomic
Pathways (SSPs) and the Network for Greening the
Financial System (NGFS) pathways. These pathways
range from an optimistic scenario (SSP1-2.6) to a
highly damaging, ‘worst-case’ scenario (SSP5-8.5).
These scenarios were chosen to assess the
sensitivity of the business’s financial risk and
resilience to a diverse and representative range of
climatic outcomes.
To assess the likelihood of climate-related extreme
events, including heatwave, freeze, drought, flooding
and windstorms under these scenarios, we relied on
the Climate Hazard Atlas developed by Risilience in
partnership with the Cambridge Centre for Risk
Studies at the Judge Business School in the
University of Cambridge. We considered risks in the
near term (2031), medium term (2036) and long term
(2040). The medium-term scenario aligns with First
Bus’s emissions reduction target and 2035 zero
emission commercial bus fleet target.
Table 1: Climate scenarios considered in 2026 scenario analysis
NGFS and SSP Scenarios
Current
policies
Nationally
determined
contributions
Delayed
transition
Below
2°C
Net Zero
2050
Global temperature increase by 2100
(°C) – NGFS
3.0°C
2.3°C
1.7°C
1.8°C
1.4°C
Global temperature increase by 2100
(°C) – SSP
3.6%
2.7%
1.8%
1.8%
1.8%
Transition risks and opportunities
Our analysis of transition risks considered potential
impacts on our business from changes in policy
(such as carbon pricing), technology (additional
capital expenditure required to deliver a zero
emission fleet), brand reputation (customer
expectations, and FirstGroup’s environmental
credentials and ability to meet carbon-reduction
goals), and capital markets (investor expectations
and impact on funding access/costs).
Given our industry, we also expect growing
opportunities over the coming years to counteract
some of these risks, mainly linked to a more rapid
modal shift supported by customers’ increasing
climate consciousness and more stringent climate
policy and market incentives. We are working with
our bus and rail divisions to understand how the
pace at which we electrify our fleet and progress
towards our net-zero goals could affect our ability to
capture these opportunities.
Our modelling work identified impacts from policy,
technology, investor and customer behaviour as the
most material to our business, as outlined in Table 2.
There is also a detailed description of the impact of
each risk or opportunity on our business within the
Risk Management section. Risks or opportunities
were considered material if they had at least a
‘medium’ impact under at least one scenario in
Table 2. It is important to note that these potential
impacts focus on direct risks to FirstGroup,
recognising that under the current NRCs some of the
wider risks and opportunities for our Rail operations
would be shared with or transferred to third parties.
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Climate-related financial disclosures
continued
Strategy continued
Table 2: Transition risks – potential Enterprise Value at Risk, cumulative over five-year period (2022–2027), assessed against different emissions pathways scenarios
Transition risks/opportunities
No Policy
Stated Policy
Paris Aspiration
How we are responding
No global emissions reduction target
leading to a global temperature increase
of >4°C
A global emissions reduction target of 75%
by 2100 leading to a global temperature
increase of 2.5°C
A global emissions reduction target
of net zero by 2050 leading to a global
temperature increase of 1.5°C
Policy
Action by central
government/
regulators, including
carbon pricing
Low impact
Expected carbon price of ~£2 per
tonne by 2025 in some regions
Low emission zones leading to some
route constraints
Medium impact
Expected carbon price of ~£30 per
tonne by 2025 across the UK
Zero emission zones leading to
further route constraints and
potential loss of licence to operate
Medium impact
Expected carbon price of ~£65 per
tonne by 2025 across the UK
Zero emission zones leading to significant
route constraints and potential loss of
licence to operate
Please see pages 14, 33, 42 and
48 of our CTP which describe our
approach to public sector
engagement
Technology
Cost and availability
of new technology to
support a lower
carbon economy
Low impact
Potential impairment of carbon
intensive vehicles
Ongoing investment in zero emission
fleet to meet current commitments
Medium impact
Increasing impairment of carbon
intensive vehicles
Some investment in zero emission
fleet ahead of current schedule
Some increase in cost of zero-carbon
vehicles and green electricity
High impact
Significant investment in zero emission
fleet ahead of schedule
Substantial increase in cost of zero-
carbon vehicles and green electricity, due
to demand outstripping supply
Please see pages 27 to 30 and
37 to 39 of our CTP which
describe our decarbonisation
actions
Investors
Financing influenced
by environmental
credentials
Low impact
Low focus from investors on green
credentials
Medium impact
Moderate focus by investors
More favourable interest rates for
green companies
High impact
Significant focus by investors
Expected green covenants in financing
Please see page 18 of our CTP
which describes our approach
to financial planning
Customers
Demand driven by
sustainability of
products and
services, leading to
increased modal shift
towards public
transport
Limited opportunity
Small shift to public transport, due
to increasing environmental impacts
and customers’ climate awareness
No transport policy to encourage
modal shift to public transport
Medium opportunity
Increasing shift to public transport due
to customers’ growing climate
consciousness
Some transport policy to encourage
modal shift to public transport
High opportunity
Substantial shift to public transport due
to customers’ high climate consciousness
Substantial transport policy to encourage
modal shift
Please see pages 14, 17, 31 to 32,
40 to 42 and 48 of our CTP which
describe our approach to
driving modal shift
Low impact
<£20m
Medium impact
£20m–£50m
High impact
>£50m
Limited opportunity
<£20m
Medium opportunity
£20m–£50m
High opportunity
>£50m
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Climate-related financial disclosures
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Strategy continued
Physical risks
When looking at physical risks, we considered the
potential impacts of coastal, riverine and flash
flooding, drought, heatwaves, extreme cold,
windstorms and wildfires. Sites considered included
bus and coach depots, bus parking locations, bus
stops, and rail stabling locations for our open-
access companies. Financial impacts from these
events were evaluated based on both physical asset
damage and operational disruption due to the
reduction in operational capacity. To mitigate
uncertainty, results reflect a mean average result
derived from multiple climate models.
The model showed that the majority of FirstGroup
sites have low risk of physical climate hazards
occurring. In the current policy scenario
(3.6°C world), five sites have a medium or higher
probability of riverine flooding, and 16 sites have a
medium or higher risk of temperate windstorm.
The model found that in all climate scenarios, the
total disruption to facilities is likely to be less than
the historical disruptions experienced, primarily
due to a reduction in flood events from major river
systems. Reductions in large-scale riverine flooding
under current policies are mainly driven by climate
induced drying and higher evapotranspiration,
which lower soil moisture and baseline river flows,
making the prolonged, saturated conditions needed
for major floods less likely despite more intense
short-term rainfall. As a result, the estimated
potential annual financial impact is negligible
in the near term (2031), medium term (2036) and
long term (2040) compared to a FY 2025 baseline.
This assumes that a lesser degree of business
disruption and expenditure on mitigating activities
will occur in the future, as physical disruptions are
reduced due to climate change. These results
represent a mean average result derived from
multiple climate models in order to mitigate
uncertainty to the greatest possible extent.
Our assessment focused on potential impacts to
assets that we own, lease or manage, but our
exposure to climate risks critically also depends on
assets that are owned and managed by third
parties, such as rail tracks owned and managed by
Network Rail. We continue to work closely with key
stakeholders across the rail industry on this agenda
as part of a forum on climate change adaptation
convened by the DfT, sharing our approach to
climate risks and facilitating closer collaboration
on risk mitigation and climate adaptation.
Impact on strategy, investment
decisions and financial planning
We set out the four pillars of our business strategy
on pages 13 to 14. Our First Bus and First Rail divisions
have aligned around these strategic drivers with
clear priorities now in place.
In First Bus we have identified a clear plan to
navigate the market transition, to grow and
diversify our portfolio and steadily grow our
earnings. To do this, we intend to win our fair share
of the franchise market across the UK, develop our
existing Regional Bus business, grow our Business
and Coach services earnings and market share,
and continue to actively evaluate a pipeline of
inorganic growth opportunities in existing and
new areas across the UK. Coupled with this,
we will make use of our property portfolio and
decarbonisation credentials to drive innovation,
leverage electrification efficiencies and generate
new revenue streams in the energy sector.
Transitioning to a 100% zero emission bus fleet
involves significant capital expenditure and
potential impairment costs, which are both factored
into long-term business strategy and financial
planning cycles of the Group. Our decisions on
capital allocation for new zero emission buses are
driven by considering a total cost of ownership (TCO)
model. This considers both the upfront purchasing
costs and the ongoing operational costs over the
typical lifecycle of a vehicle. Our operational teams,
vehicle manufacturers and infrastructure partners
are working collaboratively to reduce the TCO for
electric buses as compared with diesel alternatives,
particularly in high-capacity city operations.
Investment focuses on depots and routes most
suitable for deployment of electric buses and
associated infrastructure, facilitating further
emission reductions through cascades across our
wider depots of newer Euro VI diesel buses to replace
older models. Financing the bus transition involves
generating cash from operations, requiring higher
operating margins to support the necessary capital
expenditure. We expect this to be achieved through
passenger revenue growth, efficiencies from
transitioning to an electric fleet, route and fare
optimisation, and maximising use of
decarbonisation infrastructure. Please see page 18
of our CTP for more details.
In addition, our earlier TCFD work highlighted a
potential increase in future costs from, for example,
new environmental regulatory requirements (such
as carbon pricing) or technology and supply chain
challenges (such as an increase in the cost of zero
emission vehicles and green electricity if demand
outstrips supply). These factors are considered in our
Viability and going concern statement (see pages
70 and 71).
In First Rail, we are focused on growing our
successful open access business and identifying
adjacent opportunities where we can apply our
deep sector expertise.
With rail tracks and infrastructure owned and
managed by Network Rail, any exposure to climate-
related physical risks is shared with them. Any
approach to mitigation actions therefore requires
close industry collaboration.
Strategy resilience
Our business strategy pillar leading in
environmental and social sustainability sets out
clear decarbonisation goals, including running
a 100% zero emission bus fleet by 2035 and reducing
our overall Scope 1 and 2 emissions from bus and rail
by 63% by the same year (from a 2020 base year and
in line with a 1.5°C science-based carbon reduction
pathway). Our modal shift pillar includes goals to
add capacity to our First Rail open access business
and to reposition the First Bus customer proposition
to expand First Bus services where the car is
becoming less attractive.
Further detail on the steps we are taking to deliver
our climate ambitions and build resilience into
our overall business strategy is set out in our CTP.
This document includes a description of the
specific actions being taken, accountability for
these actions and the dependencies we are
addressing. The plan also outlines the policy
support we feel is required and engagement we
undertake with industry bodies and public sector
stakeholders to bring it about.
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Climate-related financial disclosures
continued
Risk management
TCFD recommendation:
Disclose how the organisation identifies, assesses and manages climate-related risks.
Approach to risk management
We take a holistic approach to risk management, building a picture of the principal risks at divisional level, and consolidating these alongside Group-level risks into a Group-wide view (see page 60). The Board assesses
the effectiveness of the Group’s risk management system and receives reports on principal risks, including climate change. It also reviews the external risk environment, scrutinises assessment of key risks and determines
strategic action points.
The Group’s Sustainability teams provide regular ESG updates and insights on market developments to relevant stakeholders and functions across the Group. Climate change is managed as a principal risk, with the
aspects below identified as most material. We have summarised our mitigation actions below, but these are set out in more detail against clear timelines in our recently launched Group-wide CTP.
Policy
risks
More stringent climate policy could result in increased
carbon taxes, road pricing in low-emission zones,
policy-driven compliance costs and enhanced
emissions reporting requirements. An increase in carbon
pricing is expected to drive increases in energy, facility
and material costs. This would be exacerbated by
increasing mandates on the carbon intensity of our fleet
and a diminishing secondary market for legacy diesel
vehicles. At the same time, transport policies such as
road pricing could support an accelerated modal shift
from private cars to public transport and create key
opportunities for our business.
Risk mitigation actions and business opportunities
We have set ambitious decarbonisation goals, including achieving a zero emission bus fleet and a 1.5°C aligned science-based carbon
reduction target for FirstGroup as a whole, with clear progress reported year-on-year. We consider the impact of any business acquisitions
on these targets. See pages 34 to 38 for more details.
We continue to work closely with governments, industry bodies and other stakeholder groups to monitor regulatory developments, affect and
foresee policy changes, and proactively respond to evolving conditions. In summer 2024, First Bus launched a new white paper ‘Let’s inspire
the nation to love and use the bus’ which can be found on the First Bus website. Its key headline was that buses are key to unlocking
economic, social and environmental benefits – as they can deliver quickly and effectively across many different challenges, including
congestion, carbon and air quality. It sets out several fundamental issues with direct relevance to our climate transition, with clear asks
of government on a policy framework, and describes how bus operators can play their part. See page 33 of our CTP for more details.
First Rail is strongly represented on the Sustainable Rail Executive, convened by the RSSB, and also chairs its Sustainable Rail Leadership
Group. This has enabled us to be heavily involved in the development of the industry-wide Sustainable Rail Blueprint, the first industry-wide
sustainability plan, co-created and facilitated by RSSB with industry and overseen by DfT. The Blueprint provides a framework for aligning
strategies and commitments across the industry to establish rail as the backbone of a cleaner future transport system. We are also active
members of the industry-wide Climate Change Adaptation Working Group, which leads and defines a collaborative industry approach to
weather resilience and climate change.
Technology
risks
As we move towards a ‘Paris Aspiration’ scenario
(in which policies are put in place to limit global
temperature increase to 1.5°C above pre-industrial
levels), the transformation to net-zero operations would
have to be significantly accelerated, leading to potential
write-offs, asset impairments and/or early retirement
of existing fossil fuel-related infrastructure and vehicle
assets. There could also be additional supply chain
challenges and costs if the transport sector starts
competing for the same technology and specialist
resources and demand outstrips supply. On the other
hand, prices of battery packs are expected to fall due
to continuous innovation and increasing economies
of scale. In addition, with an increasing number of
businesses looking to decarbonise their operations,
our investments in electric vehicles and charging
infrastructure create significant B2B opportunities.
Risk mitigation actions and business opportunities
In First Bus, careful planning is taking place to ensure an efficient and effective conversion of our existing infrastructure to one powered by
electricity. To help guide our investment decisions, we have constructed a total cost of ownership model that compares an electric bus and
infrastructure with the diesel equivalent over its full lifecycle.
The TCO over the life of the electric vehicle, for now, is a little more expensive than diesel. We are aiming to bring this TCO down for our electric
buses through several initiatives, including: i) a joint venture with Hitachi to support the purchase of up to 1,000 electric bus batteries; ii) smart
charging software; iii) optimisation of ‘in day operated’ mileage; iv) making our chargers available for use by other businesses and the
general public; and v) standardising our fleet. Please see page 28 of our CTP for more details.
Within First Rail, a key focus is upgrading our rolling stock to electric or bi-mode trains wherever possible. As of FY 2026, Avanti West Coast no
longer operates any diesel-only trains, having replaced diesel-powered Voyagers with bi-mode trains capable of switching between electric
and diesel. This year, GWR introduced the UK’s first rapid-charging battery train into service in west London.
We have also acquired track access rights to run new open access rail services from London Euston to Stirling and London Paddington to
Carmarthen. As part of this, we have entered into a contract with Angel Trains and Hitachi Rail for the lease and maintenance of 14 new
five-car electric, battery electric or bi-mode trains at a cost of around £500m over a ten-year lease period.
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Climate-related financial disclosures
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Risk management continued
Customer
and
investor
risks
Growing awareness of climate change amongst the
public is expected to drive demand for more sustainable
travel options, whilst climate-related risks and
opportunities may increasingly affect investors’
priorities and access to capital funds. For our industry,
this creates key opportunities to grow our customer base
as well as the volume of transport services delivered to
our existing customers, subject to the pace of our fleet
electrification and the perception of the sustainability
of our brand and services in relation to other operators
and transport alternatives.
Risk mitigation actions and business opportunities
Driving modal shift by encouraging a step change from car and air travel to bus and train is a key pillar in our new business strategy. First Rail
is focused on growing our open access business by adding capacity, enhancing timetables and applying for new and complementary routes
where there is proven demand. Since its launch, Lumo has carried more than four million passengers and Hull Trains has had a faster
post-pandemic passenger recovery than any other operator.
First Bus is focused on driving modal shift by repositioning its core customer proposition and aligning with changing travel patterns. Regional
bus passenger volumes decreased by c.3% in FY 2026 mainly due to the impact from the transition of the fare cap in England from £2 to £3
and lower consumer confidence. Our teams worked to manage yield within the constraints of the £3 fare cap to offset some of the decline
and continue to promote the bus as reliable, affordable, digitalised and accessible, such that people will choose it over cars to make
journeys. Please read pages 31 to 32 of our CTP for more details.
We anticipate that, with the continuing decarbonisation of our bus and rail operations, and the critical role we play in helping to reduce
carbon emissions through modal shift to public transport, our business will be considered an increasingly attractive option for ‘green’
investment and will be well positioned to access green financing. Our CTP is an important tool for engaging with investors on climate-related
risks and opportunities.
Physical
risks
Acute and chronic weather events can affect our
infrastructure and operations. More frequent extreme
weather events could increase disruption to our services,
affecting customer satisfaction and potentially
longer-term customer inclination to use bus or rail
services. Potential costs include loss of revenue,
compensation for disrupted services, increased asset
repair and maintenance costs as well as insurance
costs for infrastructure and vehicles. Severe weather
events could also pose risks to the health, safety and
wellbeing of our colleagues and customers.
Risk mitigation actions and business opportunities
Robust business continuity plans are in place across the Group to manage the risks from severe weather conditions,
including frost and flooding.
In First Bus, while physical risks to assets might be limited and buses can be rerouted to avoid road blockages, extreme weather conditions
can significantly increase driver absences due to sickness or inability to reach depots. Our weather preparedness plans therefore include
both operational as well as behavioural guidance to help colleagues stay safe and cope with extreme weather events.
In First Rail, severe weather events such as storms and heatwaves can impact the tracks and overhead lines and cause significant service
disruption. We work closely with Network Rail, which owns and manages the tracks, to resolve disruptions as effectively as possible. This year,
Avanti West Coast and GWR produced Weather Resilience and Climate Change Adaptations plans, which will set out a three-year strategy
for adapting and becoming resilient to future climate changes.
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Climate-related financial disclosures
continued
Metrics and targets
TCFD recommendation:
Disclose the metrics and targets used to assess and manage relevant climate-related risks and opportunities where such information
is material.
When looking at the results of our 2022 and 2026
financial impact assessments of climate-related
risks and opportunities, the key metric used was
Enterprise Value at Risk (EVR), as the measure of the
total estimated financial impact of a given scenario
over a five-year period. This, in turn, was affected by
other metrics such as our GHG emissions, used to
assess our potential exposure to carbon pricing in
the 2022 assessment, and our cost of capital, used
to assess the cost of business disruption in our
2026 assessment.
We have been measuring and reporting our
energy and carbon performance for many years.
Please see details of these metrics on pages 34
to 36, including:
Our absolute carbon footprint and carbon
intensity (tCO
2
e per £m revenue)
Our energy consumption and the proportion
of renewables in our energy mix
Our progress against our target of operating
a zero emission commercial bus fleet by 2035
The above KPIs give an indication of our exposure
to policy risks such as carbon taxes, as well as
technology risks related to electric vehicles. They
also strengthen our sustainability credentials with
customers and investors, enabling us to capture
opportunities from modal shift and green financing.
To strengthen ownership and accountability,
climate-related KPIs are embedded into our variable
remuneration practices. For example, our LTIP
awards, made to the CEO, CFO, and other senior
leaders, include targets linked to the number of zero
emission vehicles in our commercial bus fleet and
the reduction in our absolute Scope 1 and 2
emissions. See more details on page 99.
We have set a near-term science-based emissions
reduction target aligned with a 1.5°C ambition and
approved by the SBTi. Our target is to reduce Scope 1
and 2 GHG emissions by 63% by FY 2035 from a FY
2020 base year. We also commit to reduce absolute
Scope 3 GHG emissions from FERA by 20% by FY 2028,
from a FY 2020 base year, and that 75% of our
suppliers by emissions, covering purchased goods
and services and capital goods, will have
science-based targets by FY 2028.
The reporting on our annual performance against all
of these targets can be found on pages 34 to 36.
Assurance and verification
Our Scope 1, Scope 2 and Scope 3 GHG emissions are
reported in line with the GHG Protocol methodology
(see page 36). These metrics have also been subject
to independent limited assurance by Grant
Thornton. The assurance of our Scope 3 emissions is
limited to categories (Waste, Water, Business Travel,
FERA and Upstream transportation and distribution
amounts limited to First Travel Solutions emissions)
for which we are currently able to gather actual
source data from along our value chain and apply
relevant emissions factors. Other reported Scope 3
categories rely upon assumption-based
methodologies, including spend-based
calculations. We continue to work towards gathering
actual emissions data from external partners in our
value chain over time.
Please see pages 34 to 39 for a more detailed
update on our key environmental metrics,
performance trends and progress against targets.
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Our stakeholders
We interact with a huge range of stakeholders every single day. Building strong
relationships with them involves listening and working in partnership.
Customers
Delivering for our customers is at the heart of what we do.
Their needs are unique to each journey and their requirements
constantly evolve. Listening, identifying future needs and
being able to respond quickly is critical. Our teams use a variety
of channels and approaches to engage with customers and
passengers, assessing satisfaction and gathering feedback.
Read more about customers on page 40
Why we engage with them
We engage with our customers in order to
respond to feedback and improve customer
experience and satisfaction. Longer term, this
enables us to continuously be aware of, and
adapt to, changing customer needs and build
long-lasting and trusted relationships.
How we engage with them
We conduct regular satisfaction surveys,
including a monthly Customer Experience
Pulse, to track Net Promoter Score (NPS),
satisfaction, key pain points and customer
feedback across our business
We gather continuous, real-time customer
feedback through Tell First Bus, our National
Contact Centre and our mobile app
We undertake bespoke research to deepen our
understanding of customer needs, including
recent work focused on young travellers
in Scotland
We engage customers through our community
panel, using discussion groups and polls to
gather insight on topics such as safety
and travel behaviours
We maintain ongoing dialogue with customer
representative groups and frontline colleagues
to share insights and improve the customer
experience
Our response to matters raised and
key activities
Introduced new customer loyalty schemes,
discounts and live train tracking initiatives at
our rail operators
Implemented initiatives to increase
accessibility on our networks
First Bus introduced a new customer mobile
app to bring new features to market more
quickly and improve the overall customer
digital experience
First Bus works closely with partners to support
travel connectivity for major events, including
Glastonbury and the British Grand Prix
Lumo and Hull Trains are members of the Rail
Access and Inclusion Forum for the North where
disability experts and industry members
discuss current topics of concern in order to
improve practices and influence disabled
rail policy
Hull Trains and Lumo support and promote the
Passenger Assist system for disabled
and elderly customers
Lumo partnered with the Purple Tuesday
campaign to highlight our services and provide
resources such as our Autism route guide
Investors
We welcome open, meaningful discussion with shareholders on
all matters. Being fully aware of the range of our shareholders’
views is a key aspect of good corporate governance and
supports our commitment to ensuring that we promote the
success of the Group for the long-term benefit of our members
as a whole. We proactively engage throughout the year with
institutional, private and employee shareholders on a range
of matters.
Why we engage with them
We keep investors informed of key business
activities and decisions and we listen and respond
to questions and concerns in order to support the
long-term success of the Group.
How we engage with them
Presentations from Executive Directors
Annual Report, Sustainability Report, Group
website and regulatory statements
Ongoing dialogue and individual engagement
with shareholders by the Directors, including
the Chair
Engagement via the Investor Relations function
with current and potential investors and other
market participants
Attendance at investor and
industry conferences
Annual General Meeting (AGM)
Our response to matters raised and
key activities
Declaration and payment of FY 2026 full year
and FY 2026 half year dividends
Approved and launched additional share
buyback programme
Regulatory announcements and management
calls following publication of Full Year and Half
Year Results and acquisitions completed during
the year
Meetings with current and potential investors
throughout the year
Attendance at a number of investor and
industry conferences
Engaging with our stakeholders
See page 59 for our Section 172 statement
and key decisions taken by the Board during
the year.
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Our stakeholders
continued
Government
Strong engagement with governments at all levels is essential to
our business model, advocating for policy solutions which ensure
optimal operation of public transport by private operators. At
both Group and operational level, we have long-established
relationships with local and national government officials.
Read more about Government on page 33
Why we engage with them
We are focused on achieving policy
solutions that support sustainable economic
growth, social mobility, modal shift and
environmental performance.
Engaging with governments ensures clear
communication, helps to inform policy, and
enables an understanding of the impact
of policy decisions.
How we engage with them
Direct engagement with policymakers,
including in national, devolved, regional
and local governments
Membership of sector trade bodies who, in
turn, engage with governments and regulators
to promote a positive policy environment for
private sector public transport
Our response to matters raised and
key activities
Engaged with business advocacy
organisations, lobby groups including the
Confederation of Passenger Transport,
AllRail, Campaign for Better Transport
and Business London
Welcomed senior UK Government and
opposition politicians to view our operations,
including the Prime Minister, Chancellor Rachel
Reeves, Secretary of State for Transport Heidi
Alexander, and Buses Minister Simon Lightwood
Secured ZEBRA funding for electric buses in
several areas including Taunton, Weston-
super-Mare and Bristol
Employees
Many thousands of FirstGroup employees work in depots,
stations and offices. They are the face of FirstGroup, delivering
great service to our millions of passengers. We have a broad
range of mechanisms through which our employees have the
opportunity to make their voices heard and inform the direction
and governance of our business.
Read more about our people on page 43
Why we engage with them
We will achieve success by maximising the
benefits of the expertise and experience of our
employees in delivering services and improving
customer experience and satisfaction.
We engage to ensure our people have the skills
and knowledge needed to deliver our services
now and in the future; to create a safe and
inclusive working environment for all of our
employees; and to increase participation
and equal opportunities.
How we engage with them
Regular ‘Your Voice’ employee
engagement surveys
Dialogue with employee representatives,
including trade unions
Inductions, onboarding sessions and
employee handbooks
Multiple internal communications channels,
including our intranet, briefings, newsletters
and our employee mobile apps
Individual performance reviews and
development discussions
Board and Executive Committee visits
to operational sites, and opportunities
for direct discussions with employees
Through the Colleague Advisory Panel
(see pages 46 and 78 for more information)
Our response to matters raised and
key activities
Third year of delivery under our strategic pillar:
Lead in environmental and social sustainability.
See page 14 for more information
Since April 2024, we are now paying all First Bus
directly employed staff and apprentices at or
above the Real Living Wage – the largest bus
operator to do so
Embedded our new careers website which
collates all live job opportunities across
FirstGroup and facilitates contact with current
employees to share career opportunities
Increased collection of diversity data from
colleagues: ethnicity, disability status and
sexual orientation
Launched Holiday ‘buy and sell’ scheme across
First Bus and FirstGroup colleagues
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Our stakeholders
continued
Communities
We are at the heart of our communities and we need to
understand community needs in order to improve our services.
We have well-developed mechanisms in place to help us listen
to and understand the needs of our communities, and we
incorporate their feedback into our decision making processes.
Read more about our communities on page 40
Why we engage with them
We engage with our communities to support
social inclusion and respond to local needs
for the long-term success of our business.
How we engage with them
We conduct regular surveys to help us
understand a range of views and enhance
our activities
We also commit our time, skills and resources
to help charitable causes that are important
to our communities, both locally and nationally
We support national schemes such as the
Community Rail Partnerships, not for profit
organisations that connect the railways with
local communities, and the DfT’s Customer and
Community Improvement Fund (CCIF), which
funds small and medium-sized community
projects on our networks
We commission reports and research
to understand the social and economic
impacts and value of our operations
We work with local and national groups to
understand and improve affordability and
accessibility, to empower our customers
Our response to matters raised and
key activities
Our DfT TOCs created over £655m
in social value in 2024/2025
(GWR £203m; Avanti £452m)
The Group donated over £750,000 in charitable
contributions throughout the year including
gift-in-kind, fundraising activities and
payroll giving
Our DfT TOCs supported over 70 Community Rail
Partnerships and provided funding through the
DfT’s Customer and Community Improvement
Fund for projects on our networks
Strategic partners and suppliers
We work with more than 4,000 suppliers driving innovation,
expertise and value for money from our supply chain to
provide the goods and services required to meet and
exceed the expectations of our customers and shareholders.
Our suppliers range from small, independent companies
to global corporations, and we have dedicated teams of
procurement specialists centrally, and within our divisions,
who develop and maintain strong relationships with our
supply chain to drive value and reduce risk.
Why we engage with them
Engaging with suppliers and strategic partners
builds long-term relationships and enables us to
identify, manage and mitigate risks and ensure
environmental and ethical standards in our
supply chain.
How we engage with them
Key suppliers are engaged through
collaborative relationship management
systems to provide us with clear, consistently
applied processes to track performance and
generate additional value
Regular supplier relationship meetings and
business reviews are held to strengthen
relationships and identify and manage risks
Our core principles are shared across the
entire supply chain via the FirstGroup Supplier
Code of Conduct
We use digital supplier assurance and
management tools to allow for onboarding
and due diligence
We offer support, advice and audits for
suppliers to meet our expectations
Our response to matters raised and
key activities
Zero breaches of the Supplier Code of Conduct
identified in FY 2025
Our Group Procurement Policy outlines our
expectations, processes and due diligence
for current and new suppliers including for
ESG factors
The Group has onboarded more than 800
suppliers to our new supplier management
platform to monitor ESG risks
Our supplier assurance platform is being fully
integrated into the Supplier Onboarding Process
Our supplier assurance platform allows
suppliers to be audited for different criteria,
including those relating to ESG
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Section 172 statement
The Directors are obliged under
Section 172 to promote the
success of the Company over
the long term for the benefit of
shareholders as a whole and
having due regard to a range
of other key stakeholders.
The Directors take their duties under Section 172
of the Companies Act very seriously, not only
because it is a legal requirement but also
because the obligations make good business
sense and are consistent with the Group’s
Values. If decisions do not adequately
take account of the views of our different
stakeholder groups, the Company is unlikely
to be successful or sustainable in the medium
to long term.
Details of engagement with key
stakeholders are set out on pages 56 to 58
The Board is mindful of the matters set out in
Section 172 of the Companies Act in all of its
discussions and decision making processes.
The table to the right sets out how the Company
complies with the Act and provides some
additional detail, together with the Board’s
oversight and monitoring of these areas.
Additionally, we provide examples of some key
decisions taken where the Board was
particularly mindful of one element of Section
172, although in reality many of the decisions
are nuanced and require the Board to balance
outcomes across a number of stakeholders.
Section 172 principles
a) Likely consequence of
any decision in the
long term
The Board realises that strategic decisions will impact
the long-term future, direction and success of the
Company and is mindful of the long-term implications
of decisions.
b) Foster business
relationships with
suppliers, customers
and others
Oversight provided through the Responsible Business
Committee and the Board. At each meeting the Board
reviews, at a high level, operational performance
throughout the Group, which is aligned to the first
strategic pillar and the service provided to customers.
c) Interest of the
Company’s employees
Janette Bell and Steve Montgomery have updated the
Board regarding the initiatives to support employee
engagement throughout the year, together with
employee engagement scores for the Bus division.
Myrtle Dawes through the Colleague Advisory Panel
helps the Board to understand views from the front line
of our workforce.
d) Impact of the
Company’s operations
on the community and
the environment
The Group delivers key services to its communities,
providing public transport and employment in the
communities in which we operate.
The environmental impact of the Group’s operations
is at the forefront of the Board’s mind.
e) The desirability of the
Company maintaining
a reputation for high
standards of business
conduct
The Board recognises the importance of maintaining
high standards of conduct. The Board has oversight of
the Company’s Values, Code of Ethics, and the training
programmes led by the Legal team covering business
ethics, anti-bribery policies, gifts and entertainment.
At least twice a year, the Board reviews matters
reported to the confidential whistleblowing hotline
together with any investigation findings and
actions taken.
f) The need to act fairly
between members of
the Company
The Executive Directors lead the Group’s engagement
with shareholders, with support from the Investor
Relations team. These meetings give investors the
opportunity to share their views on the Group’s
operations, capital allocation policies and strategies.
These views are reported to the Board so that they
understand the context for their decision making.
Additionally, the Chair has met with a number of
investors during the year. The AGM provides an
opportunity for some of the Company’s smaller
shareholders to meet the Directors and put
questions to the Board.
Key decisions
Buyback
a
f
In June 2025, the Board decided to launch an additional
buyback programme of £50m. The Board, mindful of
shareholder views, considered either a special dividend
or buyback and decided that a buyback was most
appropriate for shareholders.
ZEBRA and Scotzeb funding applications
a
b
d
The Board took the opportunity to apply for funding to
accelerate capital expenditure and increase the size
of our zero emission commercial bus fleet.
Review of corporate structure
a
c
e
In light of the transition of the DfT TOCs to public
ownership, the Board continued to review and make
changes to the Group’s corporate structure to ensure
a suitable level of resource going forward.
Acquisition of additional Coach businesses and Toot Bus
a
b
c
d
e
The Board considered a range of stakeholders when
deciding to purchase each of the additional coach
businesses and the Toot Bus business from RATP. From
a strategic perspective these acquisitions further grow
and diversify future earnings.
London Overground bid
a
b
c
d
e
The Board considered a range of stakeholders when
deliberating the bid for the Overground operations.
The successful strategy further diversifies the Group’s
earnings and deepens the relationship with Transport
for London.
Other potential acquisitions/
diversification opportunities
a
b
c
d
e
The Board considered a range of stakeholders when
debating the risk appetite for other potential acquisitions,
and a number of opportunities were not taken forward.
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Risk management
To successfully deliver on the Group’s four strategic
pillars it is essential that we effectively manage the
risks facing the business and capitalise on new
opportunities. Our risk management framework
considers the evolving transport market and related
impacts from government policy changes, together
with developments in the wider environment in
which our businesses operate. We have identified
our principal risks and regularly review the
mitigations that are in place. We aim to stay ahead
of potential risks by regular horizon-scanning for
emerging risks, investing in external expert advice,
conducting targeted risk awareness campaigns,
enhancing control procedures and equipping our
people to succeed while reviewing opportunities
that emerge as public transport models in the UK
evolve. Our principal risks and uncertainties are
listed on page 62 and detailed on pages 63 to 69.
Our risk management approach
We take a holistic approach to risk management,
first building a picture of the principal risks at the
divisional level which includes our risk and controls
teams meeting with each of the principal risk
owners, then consolidating these with Group risks
into a Group view. The Executive Committee
continues to dedicate regular meetings to monitor
the wider risk environment and review and assess
developments impacting the Group’s principal risks.
These meetings include the identification and
analysis of risks and related risk appetites, all of
which are considered and approved before being
presented to the Audit Committee and Board for
review and approval. The objective of this process
is to ensure that all key risks to the Group, including
emerging risks, are identified and reviewed regularly,
are actively monitored and are effectively mitigated
to ensure that the impact on the organisation
is managed within the risk appetite levels set
by the Board.
Responsibility
The Board has overall responsibility for
the Group’s systems of internal control
and their effectiveness.
The Audit Committee has a specific
responsibility to review and validate
the systems of risk management and
internal control.
Process
The Board reviews and confirms Group and
divisional risks and the Audit Committee
reviews the Group’s risk management process.
Responsibility
The Executive Committee acts as the Executive
Risk Committee and reviews the Group’s risk
management processes.
Internal Audit provides assurance on the key risk
mitigating controls and ensures that the audit
plan is appropriately risk-based.
Process
The Executive Committee meet quarterly to
review and challenge Group and divisional
risk submissions, including emerging risks.
Risk management framework
Responsibility
Management of the divisions and corporate
functions have responsibility for the
identification, assessment and management
of risks, developing appropriate mitigating
actions, and the maintenance of risk registers.
Process
Divisional and Group risk champions
maintain and update risk registers for their
function or division. Risks and mitigating
actions are monitored through normal
business management processes.
Board and
Audit Committee
Divisions
Executive
Committee
Internal
Audit
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Risk management
continued
Emerging risks
Our risk management approach and methodology
includes reviewing and identifying risks that may
develop or already exist. These risks may be difficult
to quantify and could lead to a significant impact
on the Group. Emerging risks are reported to the
Executive Committee and the Board to consider
whether to establish them as principal risks. To
identify and assess emerging risks, we conduct
risk workshops and run deep-dive sessions with
divisional and Group leadership teams, engage
specialists, perform scenario analysis and track
industry trends.
Our risk management framework
and structure
Whilst some risks, such as the financial resources
risk, are managed at a Group level, our businesses
are responsible for identifying, assessing and
managing the risks they face with appropriate
assistance, review and challenge from Group
functions. Our businesses empower frontline staff
to take ownership of risks within a framework,
supported by dedicated risk owners who oversee
key operational risks.
Our risk management processes are dynamic,
and we continually drive improvements to the
quality of risk management processes and
information generated by our divisions. The Group
has a developed risk appetite framework, which is
reviewed annually and communicates the Board’s
tolerance for certain risks, and a framework for
assessing opportunities, guiding the businesses’
risk assessment, strategic decisions and
mitigation activities.
Our risk management framework is shown in the
adjacent diagram.
Our risk management framework
Top down
Strategic risk management
Bottom up
Operational risk management
Review external environment
Robust assessment of principal and emerging risks
Set risk appetite and parameters
Determine strategic action points
Regular meeting dedicated to risk management to identify
principal and emerging risks
Direct delivery of strategic actions in line with risk appetite
and tolerance levels
Monitor key risk indicators and provide direction for risk
mitigating activities
Execute strategic actions
Report on key risk indicators
Consider completeness of identified risks and adequacy
of mitigating actions
Assess investment in risk assurance activity
Consider aggregation of risk exposure across the business
Report current and emerging risks
Identify, evaluate and mitigate operational risks recorded
in risk register
Assess effectiveness of risk management system
Report on principal and emerging risks and uncertainties
Board/Audit Committee
Executive Committee
Divisions
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Risk management
continued
Risks associated with artificial
intelligence (AI)
Technological developments, including AI, continue
to accelerate and are impacting the workplace,
business operations and our wider environment.
The Group seeks to capitalise on commercially
appropriate technological opportunities and
adapt its responses to mitigate threats posed by
technological developments from competitors
and in the wider environment, whilst continuing
to promote the culture of innovation across
the businesses.
Our Group-wide AI Policy supports stakeholders
in the safe and effective adoption of emerging AI
technologies. The Policy provides clear guidance
on the secure and responsible use of AI, with
particular focus on Generative AI. Use of this
technology amplifies a number of risks, including
the potential for misinformation, data privacy
breaches and intellectual property concerns.
The Policy establishes guard rails for acceptable
AI use cases, and sets out compliance and risk
management requirements, promoting responsible
technology use. The AI Governance Board, a
cross-functional team of experts, oversees AI
adoption and associated risk mitigation, fosters
organisational AI competencies, and evaluates
and approves Generative AI use cases. A formal
training programme covering the Policy, AI risks and
opportunities was rolled out during the year to help
teams to deploy AI responsibly. Additionally, we have
introduced enhanced AI usage monitoring tools to
enable further improvements in controls, including
cyber and information security practices.
Principal risks and uncertainties
We detail our principal risks on page 63 onwards,
with an overview of the associated mitigation
activities and corresponding development in the
risk. The Board defines the risk appetite for each of
these principal risks. The overall risk appetite for the
Group is balanced between risk averse for safety
and regulatory compliance risks to neutral or risk
accepting for strategic areas that drive future
growth for the Group.
Over a number of years the risk associated with the
pension scheme funding has been declining. During
the year, with a further decline, we have removed
Pension scheme funding as a principal risk.
Our risk management methodology continues to
focus on identifying the principal and emerging risks
that could:
adversely impact the safety or security of the
Group’s people, customers and assets
have a material effect on the financial or
operational performance of the Group
impede achievement of the Group’s strategic
objectives and financial targets
adversely impact the Group’s reputation or
stakeholder expectations
Further information on our risk management
processes is contained in the Governance reports
on pages 72 to 91.
Principal risks
The following table provides an overview of our principal risks, their risk direction and severity at the
year end, using individually assessed impact, likelihood and velocity scores. Understanding these risk
parameters aids effective risk management and delivery of our strategy.
Key
FY 2026 risk is stable
FY 2026 risk is decreasing
FY 2026 risk is increasing
Severity: (Impact x Likelihood x Velocity)
External risks
Economic conditions
Geopolitical
Climate
Strategic risks
Growth and diversification
Operational risks
Safety
Legal and regulatory compliance
Information security, including cyber and resilience
People
Financial resources
How to use this scale:
During execution of the review and placement of the principal risks on the above table, the Executive
Committee and the Board considered financial impacts to the divisions and the Group. Specifically, the
‘High’ end of the scale represents a combination of a catastrophic annual financial impact at a level that is
expected to be difficult to mitigate being repetitive and the ‘Low’ end considers financial impacts that are
not material.
Low
High
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Risk management
continued
Risk description
Mitigation
Developments in the risk profile during the year
External risks
Economic conditions
The Group’s success depends on adapting to economic fluctuations or
uncertainties which may negatively impact performance by increasing costs,
changing customer needs, reducing demand and/or reducing opportunities
for growth. The global economic outlook remains uncertain and is
overshadowed by conflicts and world events. In the UK, fiscal pressures persist
due to Government commitments to fund non-transport budgets. Inflationary
pressures also remain; wage expectations continue to exceed CPI and costs
to businesses are increasing. All these market developments have the potential
to impact the Group’s financial performance and available financial resources
to invest capital in innovative solutions that drive demand.
A challenging economic environment could lead to changes in passenger
behaviours in the medium term.
We actively engage with government departments and sector
bodies to ensure an appropriate level of passenger services are
delivered whilst at the same time designing and running our
operations based on current demand levels
We prioritise a customer-focused perspective and seek to provide
innovative transport solutions, by adapting to market uncertainties
and driving demand
We continue to apply our fuel and energy hedging strategy to
offset temporary economic impacts driven by inflation and
supply chain challenges
We continue to focus on developing new innovative service
offerings to our customers to diversify our earnings, such as
the open access fares model, and deliver on both organic and
acquisitive growth to further diversify our businesses to mitigate
against the impacts of changing economic conditions
We maintain strong cost discipline through procurement strategies,
organisational efficiency initiatives and financial control
frameworks to manage inflationary pressures
The macroeconomic landscape remains uncertain and
inflationary pressures continue. These, together with the
limitations of the UK Government budget, pose risks to both
domestic demand and future transport funding by the
Government. The Group continues hedging exposure to certain
foreign exchange, energy and fuel price fluctuations to
minimise material impact on costs. This has allowed for a
certain level of visibility that can be built into the Group’s
forecasting models.
The reduction in demand for bus services following the
Government’s reduction in fiscal support for fares in January
2025 has been managed through pricing and yield initiatives
through FY 2026.
Geopolitical
The Group operates in a political landscape with a Labour Government in
power since the July 2024 general election. The Government has progressed
its transport policy at pace. The Bus Services Act gained Royal Assent in
October 2025 giving local authorities the option of greater control over
bus services, including the option to establish municipalised bus services.
The Railways Bill introduced to Parliament in November 2025 once it becomes
law will establish GBR as the central ‘directing mind’ for the railways that will
ultimately manage the operation of the existing DfT TOCs which return to
government control as the existing NRCs expire. GBR is also currently proposed
to oversee the approval and allocation of track access rights for new open
access services. Bus and rail reform, as well as the uncertainty over government
funding for fares beyond January 2027, have the potential to cause instability for
the Group’s operations including the planned expansion of its open access rail
operations. Significant industry reform may result in the contraction of bus
services in certain areas and of rail contract opportunities. The ability or
otherwise of government, particularly local government, to attract, retain
and develop the necessary capacity and capability to lead reform may
result in an adverse financial impact for the Group.
Developments in international affairs, such as conflicts around the world, as
well as changes in regulations in Europe and the UK, may impact the Group’s
commitments to deliver key investments, or the Group’s supply chain, resulting
in financial loss and potential reputational damage.
The Group works bilaterally and collaborates with industry bodies
to help influence and anticipate government policy and/or funding
regime changes in order to adjust operations. The Group is an
apolitical organisation and does not have the ability to control or
substantially change government policy
Specifically, the Group has responded to the consultation on the
Railways Bill, which will enable the establishment of GBR, and will
continue to engage with the Government and industry bodies to
influence the policies and reforms included in GBR. FirstRail has
presented both to the Transport Select Committee and to the Bill
Scrutiny Committee on its views
Bus has engaged extensively with government ministers, officials
and MPs over the Bus Services Act and our Spending Review asks
We continue to actively engage with both local and national
stakeholders and partners on transport policy that delivers best
outcomes for our customers
The Group has been able to mitigate resourcing challenges by
partnering with third party consultants to support this area
Outside of the NRCs which earn fees, flexible operating models
enable the business to react quickly and mitigate the impacts from
changes in government funding and related customer demand
We deploy hedging techniques to counterbalance potential
negative impact on certain costs due to adverse developments
in international affairs
We regularly review and assess our risk environment to ensure that
we are able to adapt to any geopolitical developments including
focus on supply chain disruption
Government policy regarding Rail nationalisation is being
implemented. Further developments in the Middle
East conflict could impact the Group’s operations via a
reduction in economic growth and consumer confidence;
disruptions in supply chains or inflation; and government
funding being diverted.
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Risk management
continued
Risk description
Mitigation
Developments in the risk profile during the year
External risks
continued
Climate
Businesses globally continue to experience increasing pressure and scrutiny
from all stakeholders, particularly policymakers and investors, to demonstrate
strong progress on their climate-related commitments and performance.
Inadequate attention to our climate-related risks and opportunities, as well as
emerging technologies, could negatively impact the Group’s performance,
reputation and growth.
The UK Government has set a legally binding target for net zero GHG emissions
by 2050, to which we were the first public transport operator to formally commit.
Delays in implementing our strategic plans to mitigate climate-related risks,
including transitioning our fleets to zero emissions, could result in lost business,
reduced revenue, reputational impacts and reduced opportunities from
modal shift.
Climate change poses both physical and transition risks to our business, from
weather events impacting our assets, operations, service delivery and customer
demand, to changes in policy, technology and market expectations impacting
our capital and operational costs, our reputation and access to funding.
Read more on page 47
Climate change has been an integral part of our risk management
framework for many years and is included within our strategic
framework for sustainability. Our business strategy was updated in
2023 to reflect our progress and ambition on addressing climate
change. Driving modal shift and leading in environmental and
social sustainability were both placed at the heart of this new
strategy, forming two of the four key pillars of the Group’s strategy
FirstGroup was the first bus and rail operator in the UK to formally
commit to setting ambitious science-based targets aligned with
limiting global warming to 1.5°C and reaching net zero emissions by
2050 or earlier. During FY 2023, we completed our submission of a
science-based target and had our target formally approved by the
SBTi. Avanti also successfully submitted science-based targets
We continue to embed the TCFD recommendations to assess and
mitigate impacts from climate change onto our business and build
long-term climate resilience across our operations
More details on our climate-related targets, commitments,
mitigation and actions can be found in the TCFD section of this
report from page 47
The Group recognises the continued responsibility and
opportunity to create a more sustainable world, and we
maintain our commitment to invest in new technologies
and collaborate with partners to help create a cleaner future.
Our TCFD implementation work, the climate-related
commitments we have made and the strategies we are
developing to meet them will ensure we are managing our
climate transition risks effectively and continuing to build
business resilience for the long term.
We continue to focus on opportunities from modal shift and
the vital role we play in reducing congestion on the roads,
improving air quality and facilitating the transition to a
zero-carbon world, whilst recognising the climate and
transition risks which impact us as a public transport provider
FirstGroup is the only UK Transport operator included in this
year’s S&P Sustainability Yearbook.
During March 2025, the Group published a Group-wide Climate
Transition Plan which sets out our comprehensive strategy to
meaningfully reduce emissions, manage climate-related risks,
drive modal shift and contribute to growth and prosperity in the
communities we serve. The Plan can be found on our website.
Further highlights on climate and related sustainability
initiatives during the year can be found in the Responsible
business section of this report from page 34.
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Risk management
continued
Risk description
Mitigation
Developments in the risk profile during the year
Strategic risks
Growth and diversification
The Group’s ability to grow and diversify its businesses is dependent on
identifying and converting opportunities to add to our portfolio into operational
delivery and achieve the Group’s growth and financial objectives. This includes
being able to effectively respond to customer demand, delivering operational
efficiencies, identifying and executing acquisitions and transactions in Bus and
Rail, together with the Group’s ability to secure and renew contracts on profitable
terms, and to manage and deliver these contracts effectively and in accordance
with contractual terms, avoiding termination.
Failure to identify and/or execute on these opportunities in a timely manner and
in accordance with agreed terms could result in negative impact on business
operations (contracts, employee retention, etc.), reduced revenue and
profitability, reputational impacts, and inability to deliver on the Group’s
strategic and financial objectives.
The mitigations delivered during FY 2025 and FY 2026 have established a more
balanced and diversified earnings base for the Group.
The Group actively seeks out and reviews inorganic growth
opportunities that would be beneficial to our portfolio, ensuring
existing funding facilities are sufficient
We maintain an active dialogue with our shareholders and
investors, and gather insights from our strategic advisers and
contacts within the business to evaluate potential transactions.
This is underpinned by our strong relationships with banks, which
enable us to act quickly when opportunities are identified
When necessary, we seek external advice and input (e.g., from
corporate brokers and other experts)
We have evaluation frameworks that include a disciplined and
researched approach to acquisitions
We actively participate in the wider opportunities arising from
the electrification and decarbonisation of First Bus, including the
strategic partnership with Hitachi Zero Carbon and third party
charging at our depots
First Rail’s Hull Trains and Lumo open access operations on the East
Coast Mainline have track access agreements in place to 2032 and
2033 respectively
We have the extensive operational expertise needed to meet
requirements for the contract performance incentives
In First Bus, the contracted element of the business has historically
been low, although this is likely to rise materially over the coming
years following the acquisition of our London bus business and as
franchising is introduced in more areas
The Group completed the bolt-on acquisitions of J&B Travel,
Tetley’s Coaches and Hills Coaches in FY 2026, having
acquired Matthews Coach Hire, Lakeside Group and
Anderson Travel the previous year, broadening the
First Bus Business and Coach portfolio.
The Group also completed the acquisition of RATP’s London Bus
business during February 2025, providing access to TfL’s London
contract market.
First Rail continues to leverage its operational structure and
depth of experience, and has delivered on opportunities to
diversify its portfolio with the acquisition of two track access
rights to run open access rail services between London
Paddington and Carmarthen, and London Euston and Stirling,
with the Stirling service due to be fully operational in July 2026.
The Group was also awarded the London Overground contract
which commenced in May 2026.
The Group is also awaiting the outcome of a number of further
applications to the ORR to expand open access services and
for two further routes between Rochdale and London and
Cardiff and York.
Rail will continue to participate in bids for new rail contracts.
Both First Bus and First Rail are expected to benefit from
ongoing acquisition opportunities supported by a healthy
pipeline under evaluation.
We continue to engage with shareholders on strategic direction
and growth opportunities. Any material transactions are
announced on a timely basis.
The remaining two NRC contracts with the DfT will continue to
provide consistent cash generation until their transfer to the
Government around the end of 2027.
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Risk management
continued
Risk description
Mitigation
Developments in the risk profile during the year
Operational risks
Safety
The Group is strongly committed to fostering and maintaining a culture of safety.
However, public transport inherently includes safety-related risks, many of which
are out of our control. A safety incident, or a threat of such an incident, could be
caused by human error and/or mechanical failures, or malicious intent. Such
events may result in reputational damage, and an adverse financial impact
due to reduced confidence in public transport services lessening demand for
our services.
Read more on page 45
All divisions have extensive safety plans which focus on mitigating
risk across the business
Safety training is provided for our employees to ensure they are
equipped with the knowledge and skills necessary to maintain a
safe work environment
We work with industry peers to share lessons learnt and collaborate
on shared risks
Incidents are thoroughly investigated to maintain a learning
culture here we continuously improve our safety standards
Mechanical safety controls (speed monitoring, cameras, etc.)
are implemented across our fleet of vehicles and trains
We follow the regulatory regime and comply with statutory
inspections and monitoring
Whilst the Group has implemented preventative safety measures
and procedures, we recognise that certain incidents are ultimately
out of our control and do at times result in legal claims. As a result,
the Group has dedicated departments, utilising third party experts
when needed, to analyse and maintain effective insurance
structures and levels
The Responsible Business Committee not only reviews and
challenges safety performance targets but also delves into
material safety matters and risks across the Group
Across all our divisions, we implement targeted biannual assurance
reviews of our safety management systems, improvements and
performance. We use data analysis and insights to prioritise our
efforts in improving safety through both technology and behaviour
The Group continues to assess, update and implement safety
procedures across our businesses, mitigating risks to reduce
the likelihood of safety incidents from occurring, taking into
consideration any technological advancements.
Specific initiatives include the final implementation phase
of the ‘Golden Rules’ initiative in First Rail focusing on the
prevention of specific injury events and associated behaviours,
and the rollout of the IOSH accredited ‘Safety Management of
Road Passenger Transport’ training in First Bus, focusing on
competence compliance.
We continue to invest in safety management systems
(including safety audits), engagement and smarter, more
efficient safety procedures, such as using Mistral Data’s
systems for remote condition monitoring, low adhesion
and train/track interface.
Collaboration within the rail and bus sectors continues to
enhance safety by fostering industry-wide learning and
sharing innovative solutions for safety improvements.
Our safety procedures and protocols continue to be assessed
on a regular basis, including certification and accreditation
by relevant safety bodies and external expertise.
We continue to maintain our ISO 45001 accreditation for our
Safety Management System (SMS) across the businesses
which currently have it, and are working towards accreditation
in others.
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Risk management
continued
Risk description
Mitigation
Developments in the risk profile during the year
Operational risks
continued
Legal and regulatory compliance
The Group’s operations are subject to a wide range of legislation and regulation.
Failure to comply could lead to financial penalties or other sanctions,
investigation expenses, legal costs and/or reputational damage. The need to
comply with new or amended laws and regulations may increase the Group’s
operating costs.
The main legal and regulatory compliance risks specific to the Group
include compliance with data protection legislation, employment law and
regulation compliance (employee wages and other terms and conditions
of employment, including expanded rights for employees), health and safety
compliance, responding to the development of ESG regulations, and key
corporate compliance risks such as competition and anti-bribery and
corruption legislation.
The Group continues to see an increase in its digital interaction with its
employees, customers and other stakeholders, including through digital ticket
sales. These interactions necessitate the processing of personal data which
require safeguards to protect personal data and comply with applicable data
protection legislation, including the Data Protection Act 2018 and the UK and EU
General Data Protection Regulations (GDPR).
To help the Group comply with all applicable legislative and
regulatory requirements, we have an in-house Legal function
which includes dedicated subject-matter experts, who help to
ensure relevant national and international laws and regulations
are followed
Our in-house team is supported by other internal colleagues
(including the Information Security and divisional Health &
Safety functions) and external legal experts where necessary
We have a comprehensive suite of Group-wide policies and
procedures, which are implemented and managed locally.
These include data protection, modern slavery, anti-bribery
and competition law policies
To protect our data and comply with our integrity and
confidentiality obligations under data protection legislation, the
Group has implemented robust IT infrastructure controls across
the Group. Additional information about how this risk is managed
can be found on page 41
The Group administers a mandatory training and policy attestation
programme to employees across key areas of compliance risk,
communicating their roles and responsibilities in preventing and
mitigating compliance breaches
We have a named compliance officer in each division
with responsibility for ensuring the delivery of the
compliance programme
We monitor new legislation across the jurisdictions in which
we operate and adapt or introduce policies and processes
as required to help ensure compliance
We provide a confidential reporting hotline for employees and
third parties to report concerns – the hotline is hosted by an
independent third party to ensure objectivity and anonymity
Although the Group’s legislative and regulatory environment
continues to change, the Group maintains its commitment
to adapt policies and procedures to detect and prevent
non-compliance.
A comprehensive programme of work led by the HR teams is
ongoing to address the new obligations under the Employment
Rights Act as they come into force.
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Risk management
continued
Risk description
Mitigation
Developments in the risk profile during the year
Operational risks
continued
Information security, including cyber and resilience
The transport sector is increasingly reliant on technology and data, which has
led to an increase in both cybersecurity risks and non-malicious IT failures. We
continue to monitor the cyber landscape at Group level, across our divisions, as
well as third party suppliers, to ensure we continually enhance our cybersecurity
defences and resilience procedures as new risks emerge.
Recent attacks on major retail chains have highlighted the growing volatile
threat landscape.
Social engineering attacks, which exploit human behaviour to bypass security
measures, have seen a significant increase. These attacks manipulate
individuals into revealing confidential information or making security mistakes.
The human factor in security is crucial, and we emphasise the importance of
social engineering resistance.
These incidents underscore the importance of robust cybersecurity measures
to protect sensitive data and maintain consumer trust.
Both malicious and non-malicious cyber and technology incidents could impact
our ability to operate services for our customers, increase costs, and have
adverse impacts across our businesses.
The safeguarding and integrity of data remains a central issue relating to the
emerging AI technologies. AI technologies could result in data leakage via usage
of unapproved AI and/or lead to security vulnerabilities, uncontrolled
autonomous actions or inappropriate use by employees or third parties.
Business continuity plans continue to evolve and are updated
as the transition to greater dependency on technology continues,
minimising the impact of both malicious cyber and non-malicious
IT failures that have the potential to impact the continuity of
our operations
We have ransomware procedures and have tested our
incident response across Group businesses in the event
of a ransomware attack
We maintain a comprehensive Information Security Policy,
standards and procedures aligned with industry best practice.
Our businesses operate robust cyber controls, including Cyber
Essentials and, where appropriate, ISO 27001 certification
We run regular cyber risk awareness training and phishing
prevention campaigns emphasising social engineering resistance
Robust due diligence is performed for new critical IT suppliers
and IT programmes, with information security obligations as a
prerequisite to be included in third party IT contracts
Our commitment to continuous improvement in our cyber
resilience is further supported by cyber insurance
Group-wide policies, procedures and technologies have been
enhanced to cater for safe AI adoption with the organisation
The risk of a cyber attack for all UK companies remains high.
The UK Government’s Cyber Security Breaches Survey 2025
reported that 74% of large businesses identified a cybersecurity
breach or attack in the last 12 months. Among those
experiencing breaches, phishing remained the most prevalent
attack type (85%), with other forms of attack continuing to
occur but at lower levels.
Among large businesses that experienced a cyber breach or
attack, 29% experienced a resulting impact. This included 10%
temporarily losing access to files or networks, 5% reporting
the loss of customers’ personal data and 4% paying money
in ransom.
The NCSC has recently issued (May 2025) a new warning
about the threat from state-sponsored cyber attackers
targeting critical national infrastructure. These attackers
use sophisticated techniques to camouflage their activity
on victims’ networks, making detection difficult.
This highlights the importance of remaining vigilant and
implementing advanced security measures to protect against
such threats. In 2024, we completed the rollout of sophisticated
network detection monitoring.
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Risk management
continued
Risk description
Mitigation
Developments in the risk profile during the year
v
Operational risks
continued
People
Employee costs represent the largest component of the Group’s operating costs.
These costs include expenses related to recruitment, retention and talent
development and are affected by changes in employment markets,
regulatory requirements and diversity and inclusion programmes.
A failure to effectively recruit and retain a diverse and talented workforce
could have adverse financial, operational and reputational impacts.
The employment market for drivers and engineering technicians remains
challenging under an increasing consumer travel demand and tight labour
market. Our employee turnover is also impacted by the wider economic
circumstances, particularly wage inflation and wider labour mobility.
Read more on page 43
We continue to focus on improving communication and engaging
our employees. We have focused on investing in a compelling
employee value proposition, including diversity and inclusion,
linked with market competitive wages and benefits
The wellbeing of our employees remains a key priority for
FirstGroup. Our employees have access to various wellbeing
resources, such as the Wellbeing Hub, accessed through our
intranet. First Rail has introduced webinars on neurodiversity and
stress awareness and marked Stress Awareness Month. First Bus
hosts a weekly Wellbeing Wednesday, and appointed a new
Company-wide occupational health provider in the past year
and tripled the number of Mental Health First Aiders. We continue
to offer training for colleagues who may wish to take up these
roles in the future
First Rail continues to develop its people strategy, including
effective talent management and succession planning, ongoing
commitment to apprenticeship and graduate schemes, and a
focus on diversity
First Rail continues to support efforts to resolve continued industrial
action at a national level
The First Bus people strategy has a focus on workforce
development and culture, including improving communication and
frontline management capability, with emphasis on reducing
attrition and effective absence management
We have an ongoing programme for monitoring KPIs,
including leveraging exit interview data in designing
improved recruitment activity
Employee engagement survey results are reviewed to develop
actions to address low-performing depots to further help retain
our talent
We continue to focus on our bus and train driver recruitment
and retention programmes, and on managing our multi-year
pay deals with our union partners.
We have developed new programmes to ensure effective
communications so that we improve both individual and
collective performance.
First Bus, Avanti and Tram Operations Ltd (TOL) are accredited
Living Wage Employers and pay the RLW to employees.
TOL’s commitment extends to its supply chain, ensuring third
party contractors working directly for the company are paid in
accordance with the Living Wage Foundation rates of pay as a
minimum, with the London Living Wage being paid for those in
London. Living Wage Foundation rates of pay also apply as
contracts renew for First Bus and Avanti’s third party
contractors working directly for the company.
GWR also pays the RLW to directly employed colleagues.
First London Cableway is a Living Wage Employer and pays
London Living Wage.
Financial resources
The ability of the Group to service its current debt or other financial obligations
relies on the cash generation from the business and its capability to refinance
debt as it becomes due and the capital allocation policy being applied.
The Group is investment grade credit rated by Standard & Poor’s and Fitch.
A downgrade in the Group’s credit ratings to below current investment grade
may lead to increased financing costs and other consequences and affect the
Group’s ability to obtain financing if required to invest in its operations.
The Group’s banking arrangements contain financial and other covenants
with financial covenants tested semi-annually on 30 September and 31 March.
In the event a covenant test level is breached, the Group may not be able to
negotiate sufficient debt capacity to allow it to continue to trade.
The Group monitors leverage ratios and overall liquidity
consistently to ensure we remain within our target range and
have adequate financial resources on a two- to three-year
period looking forward
As at March 2026, the Group has adjusted net debt of £137.7m
and £295m of undrawn committed borrowing available under
its revolving credit facility that matures in January 2031 together
with a further committed undrawn headroom of £43m on the Green
Hire Purchase Finance Facility that is available to draw to May 2027,
and £26m undrawn committed borrowing through a Hitachi joint
venture, debt facility for the financing of up to 1,000 EV bus batteries
We conduct a bi-annual viability assessment of the headroom
and ensure this is sufficiently resilient, including cash and
financing facilities
The Group maintains strong bank relationships, with good
awareness and understanding of debt market trends and
regular monitoring of banking covenants and headroom.
Our credit rating was affirmed by Fitch on 16 September 2025
and Standard & Poor’s on 17 September 2025 as stable ‘BBB’.
We have experience in raising material amounts of credit
facilities, ensuring we plan alternative solutions to mitigate
liquidity risk in the event of wider refinancing requirements.
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Viability and going concern
Viability
Time horizon
The Directors have assessed the viability of the
Group over a three-year period. This period reflects
the Group’s corporate planning processes and is
considered appropriate for a fast-moving
competitive environment such as passenger
transport. Beyond three years, forecasts may
be affected by changes in government transport
policy and/or major contract wins and losses.
Scenario testing
In making their assessment, the Directors have taken
into account the potential financial and operational
impacts, in severe but plausible scenarios, of the
principal and emerging risks which might threaten
the Group’s viability during the three-year period to
31 March 2029 and the likely degree of effectiveness
of current and available mitigating actions that
could be taken to avoid or reduce the impact or
occurrence of such risks (details of the risks and
mitigating actions are set out on pages 62 to 69).
The assessment of the available mitigating actions
includes the Group’s ability to manage its cost base
and capital expenditure.
The broad details of the scenarios that were
considered in the assessment are:
a protracted period of weak passenger volumes
comprising reductions of up to 8% in First Bus and
10% in open access rail
operational performance pressures in the
contracted businesses reducing operating
margins on TfL contracts services and franchised
bus services by 5% and performance fees on DfT
NRCs 50% lower than budgeted
heightened operational, policy and environmental
pressures, including increased inflation up to 3%
higher than budgeted levels and risk from
changes to governmental transport policy
(including decarbonisation) of £10m per annum,
with operating profit impact increasing to c.£40m
per annum in FY 2029
one-off safety, regulatory non-compliance,
climate or technology incidents leading to
short-term reduced revenue and/or additional
costs of up to £45m
The Group has already renewed the £300m revolving
credit facility with a maturity date of January 2031
and put into place additional financing facilities,
and considers that it will continue to have access
to debt markets to negotiate additional new credit
facilities if required. The results of this scenario
testing showed that the Group would be able to
remain viable and maintain liquidity over the
assessment period.
Climate change
The Board has also considered how climate risks
could impact the Group’s viability. More detail on
the Group’s assessment of risks and opportunities
from climate change is contained in our TCFD
disclosure on pages 47 to 55. The key conclusions
relating to the viability assessment were that, given
the Group’s geographic diversity across the UK, the
financial impact of extreme weather events over
the three-year viability period was not judged to
be material.
Transitional risks, related to changes to the
Government’s decarbonisation policy, were unlikely
to cause any material adverse impact over the
viability period given that, whilst the vast majority of
the Group’s emissions are from vehicles, the Group is
already targeting industry-leading timescales for
transitioning its vehicles to zero emissions.
Corporate planning processes
The Group’s corporate planning processes include
completion of a strategic review for the Rail and Bus
divisions, preparation of a medium-term business
plan and a quarterly reforecast of current year
business performance. The plans and projections
prepared as part of these corporate planning
processes consider the Group’s cash flows,
committed funding and liquidity positions, forecast
future funding requirements, banking covenants and
other key financial ratios, including those relevant to
maintaining the Group’s existing investment grade
status. The planning processes also consider the
ability of the Group to deploy capital. A key
assumption underpinning these corporate planning
processes is that credit and asset backed financing
markets will be sufficiently available to the Group to
put additional new facilities in place, if required.
Viability statement
Based on the results of the analysis explained above,
including scenario testing, the Directors confirm that
they have a reasonable expectation that the Group
will be able to continue in operation and meet its
liabilities as they fall due over the period to 31 March
2029 and that the likelihood of extreme scenarios
which would lead to a breach of covenant is remote.
The Board confirms that, in making this statement,
it carried out a robust assessment of the principal
and emerging risks facing the Group, including
those that would threaten its business model,
future performance, solvency and/or liquidity.
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Viability and going concern
continued
Going concern
The Board carried out a review of the Group’s
financial projections for the 18 months to
30 September 2027 and evaluated whether it was
appropriate to prepare the full year results on a
going concern basis. In doing so, the Board
considered whether any material uncertainties
exist that cast doubt on the Group’s and the
Company’s ability to continue as a going concern
over the going concern period.
Consistent with prior years, the Board’s going
concern assessment is based on a review of future
trading projections, including whether banking
covenants are likely to be met and whether there
is sufficient committed facility headroom to
accommodate future cash flows for the going
concern period.
Divisional management teams prepared detailed,
bottom-up projections for their businesses reflecting
the impact of macroeconomic considerations on
the operating environment, assumptions on
passenger volumes and government support, as
well as the impact of actions required to address
the Group’s climate-related targets and ambitions,
and having regard to the risks and uncertainties to
which the Group is exposed.
Base case scenario
The Board considered the annual budget to 31 March
2027 and medium-term plan to be the base case
scenario for the purpose of the going concern
assessment for the FY 2026 year end. These
projections were the subject of a series of executive
management reviews and were used to establish
the base case scenario that was used for the
purposes of the going concern assessment. The
base case assumes broadly flat passenger volumes
and modest yield growth in First Bus in FY 2027 and
higher than inflation revenue growth in existing open
access operations. The base case also reflects the
expiry of GWR and WCP contracts in FY 2027 and bus
franchising impacting existing operations in South
Yorkshire, West Yorkshire and Wales from FY 2028.
The macro projections in the updated base case
assume that the UK operates in a low-growth
economy. The annual budget and medium-term
plan also capture the expected financial impact
of the actions required to support the Group’s
climate-related targets and ambitions.
Downside scenario
In addition, a downside case was also modelled
which assumes a more adverse macroeconomic
recovery profile. In First Bus, the downside case
assumes a reduction in passenger volumes, cost
increases above budget and prolonged industrial
action driving a 25% reduction in EBITDA. In First Rail,
the downside case assumes TOC performance fee
awards at 50% of expected levels, and volume and
revenue reductions in Hull Trains and Lumo and
slower than budgeted uptake in passenger volumes
in the new Stirling service, and costs increases
above budget for open access and London
Overground. The downside scenario also considers
potential impacts of significant climate-related
event or unbudgeted decarbonisation costs, as
well as the risk of one-off safety, regulatory
non-compliance or technology incidents.
Mitigating actions
If the performance of the Group were to be more
adversely impacted than assumed in the base
case or downside case scenarios, the Group
would reduce and defer planned growth capital
expenditure, reduce the share buyback programme
and further reduce costs in line with a lower volume
operating environment to the extent that the
essential services we operate in First Bus are not
required to be run for the governments and
communities we support.
Going concern statement
Based on the review of the financial forecasts for
the period to September 2027 and having regard
to the risks and uncertainties to which the Group
is exposed, the Directors have a reasonable
expectation that the Group has adequate resources
to continue in operational existence for at least the
12-month period from the date on which the
financial statements were approved. Accordingly,
they continue to adopt a going concern basis of
accounting in preparing the consolidated financial
statements in this full year report.
The Strategic report was approved on behalf
of the Board on 17 June 2026.
Graham Sutherland
Chief Executive Officer
17 June 2026
395 King Street
Aberdeen
AB24 5RP
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Corporate Governance report
I am looking forward to
another year of positive
sustainable outcomes
for all our stakeholders.”
Lena Wilson CBE
Chair
Dear Shareholder,
I am writing to introduce the Corporate Governance
report for FY 2026.
This report focuses on governance and how your
Board operates and makes decisions.
In a world of constant change for UK businesses over
the last twelve months, including some headwinds
in our sector, we are pleased that performance in FY
2026 has been strong. This reflects how our team
has adapted to meet and succeed in this changed
environment, such as diversifying our earnings
particularly in the coach businesses, and continuing
to strengthen our role as a partner for Transport for
London (TfL) by being trusted to operate the London
Overground rail services. At our meeting in
September, it was great to be joined by the
management team from our London Bus operations
to hear directly from them on the key role they are
playing in keeping London moving. Overall, the
Board is very pleased with the strategic progress
and the financial results.
As we make progress in transforming our business,
the engagement and contribution of all our
employees really matters. To help us, over the last
year we have transitioned from having an employee
on the Board to a Colleague Advisory Panel, chaired
by Myrtle Dawes, the designated Non-Executive
Director (NED) for the workforce. This creates an
opportunity for colleagues across the business to
get together with our Non-Executive Directors to
discuss their ideas and feedback, and helps us to
identify successes and areas to improve together.
You can read more about the Panel on page 78.
As a result of this change, Ant Green retired at the
AGM in July 2025. I thank Ant for his contribution to
the Board and for providing valuable insight into the
views of the workforce during his time on the Board.
Our Board evaluation exercises are covered in this
report on page 82. We provide an update on the
areas of focus identified in the review conducted
last year and we report on this year’s internal review
and the areas of focus for FY 2027.
In this Corporate Governance report you will find
an introductory letter from the Chair of each of
the Board Committees followed by a report on
the Committee.
Sustainable
stakeholder
outcomes
Compliance with the
UK Corporate Governance Code
We have complied with the Provisions
of the UK Corporate Governance Code
(the Code) throughout the 52 weeks to
28 March 2026.
In this Annual Report, we have included a
commentary running throughout the Corporate
Governance report that summarises how we
have complied with the Code and helps guide
shareholders to sections of the report where we
provide more detail on our approach to
compliance with the Code. The Code Principles
are represented by letters and the Provisions by
numbers. Both the Principles and the Provisions
are paraphrased in the interests of space – a
copy of the Code can be found on the Financial
Reporting Council’s website at www.frc.org.uk.
A Led by an effective Board
The Board’s effectiveness review (details of
which are set out on page 82) indicates that
the Board has operated effectively during the
period under review.
B Purpose, values and strategy
This is covered throughout the Strategic report.
The Values are on the website and are set out
in the Culture section of this Corporate
Governance report.
I welcome your comments on our Corporate
Governance report and on the 2026 Annual Report
more generally. I have appreciated the time I spent
with shareholders and look forward to more
engagement in the coming year.
I’d like to thank my colleagues on the Board and all
the employees of FirstGroup for their contributions
and the progress made during my first year with
the Company.
Lena Wilson CBE
Chair
17 June 2026
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Governance at a glance
Board of FirstGroup PLC
Executive Committee
Chair: Lena Wilson CBE
Nomination
Committee
Audit
Committee
Responsible
Business
Committee
Remuneration
Committee
Disclosure
Committee
Chair: Lena Wilson CBE
Chair: Jane Lodge
Chair: Claire Hawkings
Chair: Sally Cabrini
The Board is responsible for the long-term success of the Company for the benefit of its shareholders and stakeholders.
The matters reserved to the Board are set out in writing. They were reviewed in March 2026 and cover the most important decisions that will be taken within the Group.
These include strategy, capital structure, capital allocation, financial reporting and controls, risk appetite and risk management, stakeholder engagement, Board membership,
remuneration, corporate governance and key policies. The Board Committees assist by reviewing certain matters before recommendations are put to the Board for approval.
The matters not reserved to the Board are delegated to the Chief Executive Officer, with the Board retaining responsibility for oversight and holding management to account.
The Chief Executive Officer has formed an Executive Committee, which is not a Board Committee, to assist him in the day-to-day running of the Company. The Executive
Committee meets monthly and its main responsibilities include: developing, implementing and monitoring operational plans; reviewing financial performance, forecasts and
targets; prioritising initiatives and allocating resources; developing strategy for submission to the Board; overseeing risk management, including identifying risks and developing
risk mitigation strategies; developing and monitoring the internal control strategies; and leading the Group’s culture and safety programmes.
The split of responsibilities between the Chair and Chief Executive Officer is set out in writing.
Board and Committee
membership
Talent and succession
Financial
disclosures
Risk management
Safety
Environment
Social value
People
Suppliers
Executive remuneration
Structure and fairness of pay
Meets periodically to
identify inside information
and to oversee the timely
and accurate disclosures
when required
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Roles and responsibilities
The Board has agreed a clear division of responsibilities between the Chair and the Chief Executive Officer, and these roles, as well as those of other Directors and the Company Secretary, are clearly defined so that no
single individual has unrestricted powers of decision. At the end of the year the Board comprised the Chair, two Executive Directors and five Non-Executive Directors.
Chair
Lena Wilson
Leads and manages the business
of the Board
Provides advice, support and
constructive challenge to the Chief
Executive Officer
Provides direction and focus and
ensures sufficient time is allocated
to promote effective debate and
sound decision making
Promotes the highest standards of
integrity and probity and ensures
effective governance
Manages Board composition,
performance and succession
planning
Maintains effective communication
with shareholders and ensures their
views are understood by the Board
Facilitates effective and
constructive relationships and
communications between Executive
and Non-Executive Directors
Chief Executive Officer
Graham
Sutherland
Provides leadership to the executive
and senior management team in
the day-to-day running of the
Group’s businesses
Develops the Group’s objectives
and strategy for consideration
and approval by the Board, taking
into account the interests of
shareholders and stakeholders
Implements the agreed strategy
Promotes a safe working
environment and a safety-focused
culture across the Group
Maintains an active dialogue with
shareholders and other
stakeholders
Responsible for implementing
effective internal controls and
ensuring risk management systems
are in place
Chief Financial Officer
Ryan Mangold
Responsible for the financial
stewardship of the Group’s
resources
Responsible for the Group’s finance,
tax, treasury, insurance, risk
management and internal
control functions
Supports the Chief Executive Officer
in providing executive leadership
and developing strategy
Supports the Chief Executive Officer
to implement the agreed strategy
Reports to the Board on operational
and financial performance of
the businesses
Senior Independent Director
Peter Lynas
Acts as an additional point of
contact for shareholders to discuss
matters of concern
Provides a sounding board for the
Chair and serves as an intermediary
for the other Directors
Leads the annual review of the
Chair’s performance taking
into account the views of the
Non-Executive Directors and
Executive Directors
Non-Executive Directors (NEDs)
Sally Cabrini
Myrtle Dawes
Claire Hawkings
Jane Lodge
Peter Lynas
Provide a strong independent
element to the Board and
collectively provide a broad range
of experience, knowledge and
individual expertise
Constructively support and
challenge management
Review management’s
performance in meeting agreed
objectives and deliverables
Review the integrity of financial
information and determine whether
internal controls and systems of
risk management are robust
General Counsel and Company Secretary
David Blizzard
(not a Board
member)
Provides advice and support
to the Board, its Committees,
the Chair and other Directors
individually as required, primarily
in relation to corporate governance
and legal matters
Responsible, with the Chair, for
setting the agenda for Board and
Committee meetings and for
high-quality and timely information
and communication between
the Board and its Committees
and the Executive Directors and
senior management
Governance at a glance
continued
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Board
Appointed:
1 February 2025
Key areas of expertise:
CEO, International, Public Sector and Government, Energy,
Transport, Financial Services, Real Estate, Technology
Governance, Transformation
Skills and experience:
Lena joined the FirstGroup plc Board as Chair on 1 February 2025.
Lena is an experienced Director and Chair having held roles on listed
and private companies for more than 15 years. She has served on
the boards of Scottish Power Renewables Limited and Intertek Group
plc and chaired AGS Airports Limited and Picton Property Income
Limited. Lena was Chief Executive of Scottish Enterprise from 2009 to
2017 and, prior to that, was a Senior Investment Adviser to The World
Bank in Washington DC working in over 40 countries. She has
chaired and been a member of numerous government taskforces
and was a member of the Prime Minister’s Business Council. Lena
has advised a range of international companies on strategy,
leadership and governance and is a Visiting Professor at the
University of Strathclyde.
Other appointments:
Non-executive director, Senior Independent Director and
Remuneration Committee Chair at NatWest Group plc
Member of the Workday EMEA advisory Board
Nationality:
British
Appointed:
16 May 2022
Key areas of expertise:
Business Strategy, Performance Improvement, Government
Contracting, Engineering and Infrastructure, Digital Transformation,
Corporate Finance/M&A, Governance
Skills and experience:
Graham has a strong track record in the delivery of critical services
and in creating value for shareholders in rapidly evolving regulatory
and technological environments. Previously, he was Chief Executive
Officer of KCOM Group plc, an LSE-listed telecommunications
company. Prior to this, Graham held a number of senior executive
roles within BT Group PLC over 12 years. These included as Chief
Executive Officer of the BT Business and Public Sector division, where
he was responsible for profitable growth and led the integration of
EE’s Business unit, creating a division with £4.6bn in annual revenues
and 13,000 employees. Graham was also Chief Executive of BT
Ireland where he was responsible for all consumer, business and
network activities. Prior to that, he was Chief Executive of NTL Ireland
and has also held senior financial roles, including at Bombardier.
Graham has an established record in strategic development, as well
as delivering enhanced financial and operational performance and
engaging a diverse range of stakeholders, including consumer,
business and public sector customers.
External appointments:
Non-executive director at HICL Infrastructure PLC
Nationality:
British
Appointed:
31 May 2019
Key areas of expertise:
Corporate Finance/M&A, Turnaround, Pensions, Governance
Skills and experience:
Ryan was appointed as CFO in May 2019, having previously been
Group Finance Director of Taylor Wimpey Plc for eight years. Ryan
has a strong track record of building financial discipline in the
organisations he has worked at. During his time at Taylor Wimpey,
Ryan played a leading and integral role in strengthening the
balance sheet, driving operational improvements, rebuilding the
business post the financial crisis (to become a constituent of the
FTSE 100), the sale of the North American business and the
improvement of its pensions position. Ryan was previously at the
Anglo American group of companies, where he was Group Financial
Controller at Mondi and played a significant role in its demerger
from Anglo American in 2007. Ryan is a chartered accountant and
has recent and relevant financial experience.
External appointments:
None
Nationality:
South African/British
N
E
E
Lena Wilson CBE
Chair
Graham Sutherland
Chief Executive Officer
Ryan Mangold
Chief Financial Officer
Key
A
Audit Committee
B
Responsible Business Committee
R
Remuneration Committee
E
Executive Committee
N
Nomination Committee
Chair
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Board
continued
Appointed:
24 January 2020
Key areas of expertise:
Human Resources, Information Technology, Transformation
Skills and experience:
Sally brings valuable experience in UK regulated utilities, services
and manufacturing. She has expertise in delivering business
transformation programmes often including internal restructuring,
cultural and significant technological changes. As Transformation,
IT and People Director at Interserve Group Limited she had a strong
focus on effective operational delivery and led a major
transformation programme which had significant financial and
strategic challenges and prior to that she was a senior executive
at FTSE 100 constituent United Utilities with responsibilities for IT,
cybersecurity and people. She was a Non-executive Director and
Chair of Remuneration Committee at Lookers plc from 2016 to 2020
and at Appreciate Group plc from 2019 to 2023.
Sally is a Fellow of the Chartered Institute of Personnel and
Development.
External appointments:
Pro-Chancellor, Senior Independent Governor and Chair of the
Remuneration Committee at the University of Exeter
Non-executive director of Notting Hill Genesis (a housing
association) and Chair of the People Culture and Governance
Committee
Nationality:
British
Appointed:
1 April 2022
Key areas of expertise:
Engineering, Safety, Technology and Digital Transformation,
Project Management and Energy Transition
Skills and experience:
Myrtle is an established leader with extensive experience in the
energy sector both in the UK and internationally. A chartered
Chemical Engineer, she has held a number of senior safety and
engineering project management roles in the offshore Oil and
Gas industry, including for BP and BHP Petroleum. Moving to
Centrica in 2009, Myrtle performed a number of senior executive
roles encompassing engineering, project management, technology
and digital transformation, including leading the team responsible
for safety-critical, customer-facing residential assignments. She
holds a Masters in Chemical Engineering and Chemical Technology
from Imperial College. She is a Fellow of the Institution of Chemical
Engineers, the Energy Institute, the Forward Institute and Honorary
Fellow of the Association for Project Management.
External appointments:
Chief Executive Officer of the Net Zero Technology Centre
Nationality:
British
Sally Cabrini
Independent Non-Executive
Director
Myrtle Dawes
Independent Non-Executive
Director
Key
A
Audit Committee
B
Responsible Business Committee
R
Remuneration Committee
E
Executive Committee
N
Nomination Committee
Chair
A
B
N
R
R
A
B
N
Appointed:
21 January 2022
Key areas of expertise:
Sustainability Strategy, Business Transformation, Governance,
Commercial Transactions, Performance Management and
Energy Transition
Skills and experience:
Claire has more than 30 years’ business experience, principally in
the energy sector, and has held UK and international leadership
positions, most recently with Tullow Oil plc and, prior to that, with
BG Group plc and British Gas plc. Claire is an environmental
scientist and an experienced ESG professional and holds a degree
in Environmental Studies awarded by Northumbria University and
an MBA from Imperial College Management School. She is also a
Fellow of the Energy Institute and a Fellow of Chapter Zero.
External appointments:
Non-executive director and Chair of the ESG Committee of Ibstock
plc
Non-executive director and Senior Independent Director of James
Fisher and Sons plc
Non-executive member of the National Armaments Director Group
Advisory Board
Nationality:
British
Claire Hawkings
Independent Non-Executive
Director
A
B
N
R
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76
Board
continued
Appointed:
30 June 2021
Key areas of expertise:
Transportation/Travel/Engineering and Infrastructure,
Turnaround, Corporate Finance/M&A, Governance
Skills and experience:
Jane spent her executive career with Deloitte, where she spent
more than 25 years advising multi-national companies, including
businesses in transport, leisure, consumer and technology sectors.
Since 2012, she has served as a Non-executive director and Audit
Committee Chair at several UK public companies in a range of
sectors. Previous roles include Non-executive director of Sirius
Minerals plc (2015–2020), when the company was acquired by
Anglo American plc), Costain Group plc and of Devro plc (2012–
2020), and Non-executive director and Audit Committee Chair of
DCC plc (2012–2022). In addition to broad international experience
in a range of sectors, Jane brings substantial audit, risk and audit
committee expertise to the Board.
External appointments:
Non-executive director and Remuneration Committee Chair of
Glanbia plc
Non-executive director and Audit Committee Chair of Morgan
Advanced Materials plc
Nationality:
British
Appointed:
30 June 2021
Key areas of expertise:
Defence and Aerospace, Government Contracting, Turnaround,
Corporate Finance/M&A, Pensions, Governance
Skills and experience:
Peter was Group Finance Director of BAE Systems plc (and a Director
of BAE Systems, Inc.) from 2011 until his retirement in 2020, having
previously served in increasingly senior financial and M&A roles
since joining the company in 1999. Peter’s early career was spent at
De La Rue Systems, which he joined as a trainee accountant, and
then, GEC Marconi, where he became Finance Director of Marconi
Electric Systems. In addition to his strong strategic and financial
background, Peter brings to the Board extensive experience in
heavily regulated industries with significant contractual
relationships with government.
External appointments:
Non-executive director of Cohort plc
Nationality:
British
Jane Lodge
Independent Non-Executive
Director
Peter Lynas
Senior Independent
Non-Executive Director
Key
A
Audit Committee
B
Responsible Business Committee
R
Remuneration Committee
E
Executive Committee
N
Nomination Committee
Chair
A
R
B
N
A
R
N
B
Executive Committee members
Graham Sutherland, Chief Executive Officer
Ryan Mangold, Chief Financial Officer
David Blizzard, General Counsel and
Company Secretary
David joined FirstGroup in April 2022 as Company Secretary and
became General Counsel and Company Secretary in August
2025. He was previously Company Secretary at Signature
Aviation plc and has also worked in governance roles at Barclays
and PricewaterhouseCoopers. David is a barrister and fellow of
the Chartered Governance Institute.
Janette Bell, Managing Director, First Bus
Janette became Managing Director of First Bus in October 2020.
She was previously Chief Executive Officer of P&O Ferries. Having
joined P&O in 2012 as Commercial Director, she was a key part of
the executive team that devised and led a transformation of the
business, including establishing a new on-board proposition for
customers, driving greater efficiencies and placing its first order
for new ferries in over a decade. She was appointed CEO in 2018.
Janette has also held senior executive and consultant positions
at Hammerson plc, Centrica and PwC. She has an MBA from the
University of Stirling. Janette is also a non-executive director of
Grainger plc.
Steve Montgomery, Managing Director, First Rail
Steve’s career in the railway industry spans over 40 years, during
which time he has gained significant experience in all aspects of
rail management. He started his working life with British Rail and
held various senior posts before becoming Operations and
Safety Director at ScotRail, coinciding with FirstGroup taking over
the franchise in 2004. He was appointed Managing Director of
First ScotRail in 2009, and under his leadership the franchise
achieved the highest ever levels of customer satisfaction and
punctuality in its history. He was appointed Managing Director of
First Rail in September 2015.
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Board
continued
Directors
The Company has formal procedures to review and,
if appropriate, authorise conflicts of interest. These
procedures have operated effectively throughout
the year. Any external Board appointments are
approved by the Board ahead of time.
The Board carries out an annual review of the
independence of its Non-Executive Directors. All the
Non-Executive Directors are considered to have the
appropriate skills, knowledge, experience and
character to bring independent and objective
judgement and insight to the Board’s deliberations.
The Chair was considered to be independent on
appointment and we are committed to ensuring
that the Board comprises a majority of independent
Non-Executive Directors.
The biographies of all the current Board members
are set out on pages 75 to 77.
Following a recommendation from the Nomination
Committee, the Board recommends that all
Directors are reappointed at the AGM, where
they will offer themselves for re-election.
As noted above, the Board has documented a
split of responsibilities between the Chair and
the Chief Executive Officer, and we have agreed
responsibilities for the Committee Chairs,
Senior Independent Director and Non-Executive
Directors. The Board reviewed and reconfirmed
these arrangements in March 2026, and they are
summarised on page 74 and available in full on
our website.
Culture
FirstGroup is values-based and has five Values:
Committed to customers
Dedicated to safety
Supportive of each other
Accountable for performance
Setting the highest standards
These Values underpin decisions taken at all levels
of the organisation and are wholly consistent with
the duties of Directors. The operating companies
also have their own values, consistent with the
above but expressed differently for their respective
workforces. The Board monitors culture in a variety
of ways, receiving information from many sources to
enable them to understand and monitor the culture
of the organisation.
The primary sources are:
Regular updates from the CEO, CFO and divisional
MDs within their reports to the Board
The Employee Director in the first half of the year;
The reports from the Colleague Advisory
Panel meetings (in the second half and as
we go forward)
The results from engagement surveys
Review of matters reported to the confidential
whistleblowing hotline
People sections of reports to the Responsible
Business Committee
Meeting people when the Board visits the Group’s
operating locations
Additionally, the Board receives updates on
adherence with our Ethics and Compliance training
programmes, which require employees to complete
an ongoing programme of training relevant to their
role and include IT security training, anti-bribery,
modern slavery and competition law training.
The Responsible Business Committee met five
times during the year and considered a range of
very important topics. The two divisions report on
four main areas at each meeting – safety, people,
environment, and community and social impact –
which helps them understand the culture within the
businesses. The broader work of the Responsible
Business Committee is set out in the Strategic report
from page 30 and the governance arrangements
for the Responsible Business Committee are set
out on page 73.
Workforce voice
During the year we have transitioned from having an
employee director on the Board to a new Colleague
Advisory Panel chaired by Myrtle Dawes. The Panel
will meet twice each year to discuss topics of
interest to the workforce, and Myrtle will report on
the discussions to the Board. Following the Board
meeting the Panel members will receive feedback
on the Board discussions and an update will be
provided to the wider workforce through our normal
communication channels.
The Panel was advertised to all employees and there
were over 220 applications. Twenty Panel members
were selected and we have a diverse membership
including frontline employees, supervisors, and
middle and senior managers.
The first meeting was held in February 2026 and
included an induction covering the role of the Board
and what the Board was looking for from the Panel.
The first substantive discussion was based around
the Group’s strategy and Myrtle reported the themes
at the Board meeting in March – the feedback
loop was completed with a summary of the Board
discussion being reported back to Panel members.
Panel members were invited to suggest the
substantive topics for discussion in FY 2027
and the topics will be agreed with the Board.
Panel members will serve for two to four years
and then rotate off with another colleague being
selected to join the Panel.
Compliance with the
UK Corporate Governance Code
1 Basis on which the company
generates and preserves value
This is covered in the Strategic report on pages
04 to 71.
2 The Board should assess and
monitor culture
Throughout the year, the Board monitors culture
through a variety of sources, and an explanation
is given in the columns to the left.
3 Engagement with major shareholders
The regular engagement with shareholders is led
by Executive Directors, and regular roadshow
events are held with larger shareholders
following results announcements.
The Chair, Committee Chairs and the Senior
Independent Director are available to
shareholders on request, and if there is a
matter requiring shareholder input, the
most appropriate Director will engage with
shareholders. On several occasions during
the year the Chair met with large investors.
4 Action if 20% of shareholders vote
against a proposal
Not applicable in FY 2026 – shareholders
overwhelmingly supported all the resolutions
at the AGM. The Board would expect to comply
with the Code if any resolution received less
than 80% support.
5 Views of key stakeholders and
S172 statement
A comprehensive Section 172 statement is set
out on page 59 within the Strategic report.
The Board has refreshed its approach for
engagement with the workforce (read more
about this on page 78).
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Annual Report and Accounts 2026
78
Board
continued
Commitment
All Directors are expected to attend each Board meeting and each Committee meeting for which they are
members, unless there are exceptional reasons preventing them from attending. The attendance levels were
excellent in FY 2026 and are shown in the table below. The Nomination Committee adopted an over-boarding
policy in early 2022 and further detail is provided in the report of the Nomination Committee.
Board meetings
Board meetings focus on strategy and financial and business performance. At each meeting, the Board
receives an update from any of the Board Committee meetings that have been held since the last meeting
together with a presentation from the CEO, the CFO, the Managing Director of the rail division, the Managing
Director of the bus division, the Group Employee Director and the Company Secretary. Other key matters
considered by the Board during the scheduled meetings are set out in the table below.
Deliver
day in,
day out
Drive
modal
shift
Lead in
environmental
and social
sustainability
Diversify
our
portfolio
Governance
/Other
June
Year-end matters, approval of
Results and Annual Report, including
the risk disclosures
•
Cybersecurity update
•
Strategic review
•
•
•
•
Review of whistleblowing
•
Modern Slavery Statement
and actions
•
July
Strategic update
•
•
•
•
Deep dive into the Group’s public
affairs strategy
•
AI update
•
September
Strategic update
•
•
•
•
Business presentation from the
First London bus leadership team
•
•
•
Pension, Treasury, Tax and anti-
fraud policy updates
•
October
Strategy day – detailed
strategy review
•
•
•
•
Review of a wide range of
opportunities
•
•
•
November
Half year results
•
Open access approvals
•
•
•
Review of whistleblowing
•
January
Budget assumptions
•
Strategic update
•
•
•
•
March
Budget review and approval
•
Board evaluation
•
Colleague Advisory Panel
•
•
Terms of reference and delegations
•
C Governance reporting to focus on
Board decisions and outcomes in
context of strategy
The Board has delegated the day-to-day running
of the Company to the Chief Executive Officer
who, with the Executive Committee, ensures that
teams have the necessary resources to meet
their objectives.
6 Workforce concerns
(known as whistleblowing)
The Board reviews the process and a report
covering the matters raised by the workforce
twice each year. If a serious concern was
substantiated between the reviews, it would be
escalated to the Board immediately, rather than
waiting until the next report was due.
D Responsibilities and engagement
with shareholders and stakeholders
There is a comprehensive programme to engage
with shareholders and stakeholders, led by the
Executive Directors. The engagement with the
different stakeholders is set out in the Strategic
report, with the relevant section starting on page
56.
E Workforce policies and practices
The Group has a comprehensive framework
of policies and practices that are aligned with
the Values and the long-term success of the
Company. Examples of the practices are set
out within the Workforce section of the Strategic
report that starts on page 43. The relevant
policies are owned by the HR teams and cover
the full range of employment issues expected for
a diverse workforce.
Compliance with the Corporate Governance Code
F Chair leads the Board and is
responsible for its effectiveness
The Chair is responsible for leading the Board
and its effectiveness. The duties are set out in a
document published on the Company’s website.
The Chair led the Board effectiveness exercise
during FY 2026 with the Company Secretary.
The output from the effectiveness review was
discussed at the Board meeting in March 2026
and areas of focus were agreed for FY 2027.
G Appropriate combination of
Executive and Non‑Executive Directors
There is an appropriate division of responsibilities
between the Executives and Non-Executives. The
matters reserved to the Board are clearly defined
and the matters reserved to the Board would
ensure that any significant potential transaction
is put to the Board for approval.
7 Conflicts of interest
The Board reviews all Directors’ external
appointments twice each year to confirm that
they do not create a conflict of interest. If a
Director had a conflict in respect of a particular
contract or arrangement being considered by
the Board, there is a process for the Director to
declare that conflict and the Board would decide
whether or not it was appropriate for the Director
to be involved in discussions on that matter. If the
situation arose where there was a conflict the
most likely solution is that the Director would
recuse themselves for that item of business.
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Board
continued
Induction
On appointment, all new Directors receive a
comprehensive induction tailored to their
experience, background and areas of focus.
The programme is designed to help each new
Director become fully effective in their role as
quickly as possible and provide them with a good
understanding of the Group’s businesses, key
drivers of operational and financial performance,
the role of the Board and its Committees, the
approach to corporate governance and the
duties and responsibilities of being a Director
of a publicly listed company.
Lena Wilson’s induction continued into FY 2026
with a number of site visits and meetings with
shareholders and advisers.
Continuing professional development
From time to time, training sessions are organised
for the Board, and in FY 2026 the Board received
technical briefings on The Economic Crime and
Corporate Transparency Act 2023 (ECCTA); new and
effective guidance for IFRS and UK GAAP reporting;
Financial Reporting Council update on accounting;
and updates on narrative, corporate governance
and sustainability reporting.
The Board was also joined by guest speakers to
discuss views on the UK economy and global
geopolitical environment.
From time to time, the Directors attend seminars
and round table discussions aligned to their areas
of responsibility or interest.
Shareholder engagement
Primary responsibility for shareholder engagement
sits with the Executive Directors.
The Executive Directors meet with larger
shareholders twice each year, normally shortly
after publication of the annual or interim results,
and at other times if required. As noted above,
Lena Wilson met a number of the top shareholders
as part of her induction.
8 Concerns about operation of the
Board or concerns held by a NED
on resignation
No resignations or any such concerns have been
raised during the period.
9 Chair independent on appointment
Lena Wilson was independent on appointment.
10 Identification of independent NEDs
The Board has concluded that Sally Cabrini,
Myrtle Dawes, Claire Hawkings, Jane Lodge and
Peter Lynas are independent in character and
judgement.
11 At least half the Board is independent
Five of the eight Directors (62.5%) are
independent and are considered by the Board
to be independent.
12 Appointment of Senior Independent
Director and review of Chair
Peter Lynas was appointed as the Senior
Independent Director on 30 June 2021. Peter
acted as Chairman for five months during FY
2025. Peter led the Non-Executive Directors’
review of the Chair’s performance, and he
discussed the feedback with the Chair.
13 Non‑Executives’ role
The Non-Executives hold Executive Directors to
account and regularly meet, normally at the
conclusion of each Board meeting, without any
members of the Executive team. Refer to page 73
for further details.
Compliance with the Corporate Governance Code
14 Roles of Chair, Chief Executive and
Senior Independent Director and
Committee terms of reference
The responsibilities for these roles are set out in
writing, and the document is available on the
Company’s website. Each Committee reviewed
its terms of reference during FY 2026, and
recommended changes were approved by the
Board. The terms of reference for the Committees
are also available on the Company’s website.
H
15 See page 83
I The Board, supported by the
Company Secretary, should ensure
that it has resources to function
effectively
The Board effectiveness review indicates that
the Board is operating effectively, and the Chair
and Company Secretary discussed this matter
in light of the feedback from the Board
effectiveness review.
16 Access to and appointment of the
Company Secretary
The appointment or removal of the Company
Secretary is reserved to the Board. Since
appointment on 1 April 2022, David Blizzard has
worked with the Chair and Committee Chairs to
help them discharge their responsibilities.
All Directors have direct access to the Company
Secretary, and governance matters are raised
with the Board as they arise.
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Annual Report and Accounts 2026
80
Board
continued
Diversity and inclusion
We believe that a diverse workforce that represents
the communities in which we operate is vital to the
Group’s success. We value the differences each
colleague brings to their role, making the Group
stronger and better able to meet the needs of
our customers and the communities in which
we operate.
Board diversity
The Group has selected 28 March 2026 as the
reference date for the data provided below.
Throughout the period under review and on the
selected reference date, the Company has complied
with the requirements that at least 40% of the Board
are women and also at least one member of the
Board is from a minority ethnic background,
aligned with the Parker Review recommendation.
Following the appointment of Lena Wilson on
1 February 2025, the Company has complied with
the external target that at least one of the senior
Board positions (Chair, Chief Executive Officer,
Senior Independent Director or Chief Financial
Officer) is a woman. The Audit Committee, the
Remuneration Committee and the Responsible
Business Committee are all also chaired by women.
The Nomination Committee is committed to a
meritocratic appointment process, and as and
if any Board role becomes available, it will ensure
a diverse longlist of candidates.
There have been no changes to the composition
of the Board since 28 March 2026. All Directors and
members of the Executive management team are
based in the UK and have been willing to freely
disclose the information required for the disclosures
below. Our approach to collecting the data has been
to ask the relevant people for the information.
The required tables reporting on sex/gender and
ethnic representation are set out below. The diversity
data for levels below the Board is set out in the
Workforce section starting on page 43.
Reporting table on sex/gender representation
FirstGroup plc Board of Directors
Specified senior positions
Executive management
(defined as the Executive Committee)
Number of Board members
Percentage of the Board
Number of senior positions
on the Board (CEO, CFO, SID
and Chair)
Number in executive
management
Percentage of the executive
management
Men
3
37.5%
3
4
80%
Women
5
62.5%
1
1
20%
Not specified/prefer not to say
–
–
–
–
–
Reporting table on ethnicity representation
FirstGroup plc Board of Directors
Specified senior positions
Executive management
(defined as the Executive Committee)
Number of Board members
Percentage of the Board
Number of senior positions
on the Board (CEO, CFO, SID
and Chair)
Number in executive
management
Percentage of the executive
management
White British or other white (including minority-white groups)
7
87.5%
4
5
100%
Mixed/Multiple ethnic groups
–
–
–
–
–
Asian/Asian British
–
–
–
–
–
Black/African/Caribbean/Black British
1
12.5%
–
–
–
Other ethnic group, including Arab
–
–
–
–
–
Not specified/prefer not to say
–
–
–
–
–
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Board
continued
Board evaluation
The Board conducted an internal review in respect
of FY 2026.
2025 Board evaluation
In FY 2025, given the recent appointment of a new
Chair the Board conducted a relatively light touch
review and the areas of focus for FY 2026 were set
out in last year’s Annual Report and an update on
progress is set out below.
The Board agreed the following areas of focus for
FY 2026:
Quality of papers – further enhancements,
with specific clear requests, visual presentation
(such as RAG ratings), and generally shorter and
more focused papers. There were comments
suggesting further improvements, with greater
standardisation and shorter, clearer requests
Increased focus on stakeholders, particularly:
shareholders; customers; employees and
suppliers
Deep dives/spotlights at Board/Board Committee
level into key issues and principal risks to support
strategic oversight
Succession/talent management at Board level
(to pick up last year’s action) and also look at
succession for Executive Committee and those
reporting to the Executive Committee. Continue
finding opportunities to meet members of senior
management team below Executive Committee
2026 Board evaluation
The Chair supported by the Company Secretary
conducted interviews with each of the other
Directors covering a wide range of topics. Ahead
of the interviews the Chair circulated a document
setting out the broad themes and areas of
discussion to help Board members prepare.
The review conducted in respect of FY 2026 provided
evidence of progress against the agreed areas of
focus set out in the previous column. The feedback
in the Board evaluation acknowledged the positive
change in reporting of KPIs, the management
accounts and strategic updates. These documents
helped pitch discussions at the right level and on the
right topics. The work of the Nomination Committee
in progressing its work on talent and succession
planning was also acknowledged.
The Board spent time at its meeting in March 2026
discussing the outputs of the evaluation and,
amongst other things, the report identified the
following strengths:
As noted above the Board felt that the areas of
focus for FY 2026 had been largely addressed
Directors agreed that the introduction of an
additional full day meeting to review strategy was
a very valuable addition to the Board calendar
Directors felt that there were strong processes
in place to identify and manage risks and that
the Board provided a good level of oversight,
however they flagged that it was important not
to be complacent
Directors felt that there had been a material
improvement over the last 18 months in the quality
of discussions and challenge supported by a new
approach to presenting key topics
Compliance with the
Corporate Governance Code
L Annual evaluation process
An internal evaluation was conducted in FY 2026
covering the Board and its Committees. The
process is set out in the columns to the left.
The Chair held one-to-one meetings with each
of the Non-Executive Directors in December 2025
to review the performance of the individual
Directors. The Senior Independent Director
conducted a review of the Chair’s performance
in the last quarter of the financial year and
provided feedback directly to the Chair.
22 Act on results of evaluation
The Board agreed actions following the 2025
evaluation and updates are provided on the
agreed actions. The areas of focus resulting from
the FY 2026 exercise are set out in this report and
the Board intends to report on progress in the
Annual Report next year.
Agreed actions
The Board agreed the following actions for FY 2027:
Continue the work on positive culture and
dynamics of Board and Committee meetings
Retain the existing format for reporting and
discussing performance and strategic updates
at Board meetings and the continuous
improvement of the content
The Board through the Nomination Committee
with support from the Executive team to
accelerate the talent and succession work
Accelerate the work on simplification of the
Remuneration Committee meetings – process
and papers
Continue the work to focus on the right
themes and topics for the Responsible
Business Committee
Board and Committee attendance
Chair
Non–Executive Directors
Employee
Director
Executive Directors
Director
Lena
Wilson
Sally
Cabrini
Myrtle
Dawes
Claire
Hawkings
Jane
Lodge
Peter
Lynas
Ant
Green
1
Graham
Sutherland
Ryan
Mangold
Board
6/6
6/6
6/6
6/6
6/6
6/6
1/1
6/6
6/6
Audit Committee
–
4/4
4/4
4/4
4/4
4/4
–
–
–
Remuneration Committee
–
4/4
4/4
4/4
4/4
4/4
–
–
Nomination Committee
4/4
4/4
4/4
4/4
4/4
4/4
1/1
–
–
Responsible Business Committee
–
4/4
4/4
4/4
4/4
4/4
1/1
–
–
1
Ant Green stepped down as the Employee Director on 25 July 2025.
21 Formal and rigorous annual
evaluation
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82
Nomination Committee report
Lena Wilson CBE
Chair, Nomination Committee
Main responsibilities
The primary role of the Nomination Committee
is to ensure that the Board and its Committees
have the appropriate skills, knowledge,
experience and diversity to operate effectively
and deliver strategy. The Committee is
responsible for identifying the skills required,
leading the Director appointment process, and
considering succession planning for Directors
and other senior executives.
The terms of reference are available on the
Group’s website.
Committee members:
Lena Wilson (Chair)
Sally Cabrini
Myrtle Dawes
Claire Hawkings
Jane Lodge
Peter Lynas
Dear Shareholder,
This year the Nomination Committee made
recommendations to the Board regarding
engagement with the workforce and proposed
changes to facilitate this. Additionally, the
Committee conducted a talent and succession
review looking at the Executive Committee and three
levels below. This was a very useful exercise to help
the Committee understand the quality and depth
of talent in the organisation and the senior roles
with internal successors and the level of readiness.
More detail is provided overleaf.
In the coming financial year, the Committee will
continue to review the succession plans to support
the delivery of the next stage in the Company’s
strategic delivery.
Lena Wilson CBE
Chair
17 June 2026
17 Establish a Nomination committee
The Board has established a Nomination
committee and its membership complies with
the Code requirements.
18 Annual re‑election of all Directors
Following the year end and having reviewed the
output from the Board effectiveness review, it was
agreed that all Directors would stand for
re-election at the Company’s AGM in July 2026.
19 Chair’s tenure less than nine years
Lena Wilson was appointed as Chair of the Board
on 1 February 2025.
20 Open advertising/search
consultancy for NED roles
An external search consultancy was used for the
Chair appointment made during 2024 and the
Committee appointed Sam Allen Associates to
support the search. The Nomination Committee
anticipates that a similar approach would be
adopted for future appointments to the Board.
L 21 and 22 See page 82
23 Work of the Nomination Committee
The work of the Nomination Committee is set out
in this report.
H Non‑Executives have sufficient time
to meet responsibilities
The over-boarding policy adopted by the
Nomination Committee in 2022 helps ensure that
Directors are not too busy to effectively discharge
their responsibilities. The high attendance levels
at the Board and Committee meetings held
during the year also supports this.
15 Time demands considered on
new appointments
The over-boarding policy provides guidance
which means these issues can be considered
consistently and objectively. The table on page
84 demonstrates that all Directors are in
compliance with the policy.
J Appointments subject to a formal,
rigorous and transparent process.
An effective succession plan should
be maintained for the Board and
senior management
During the year the Committee undertook a
review of succession plans for the senior
executive roles in the organisation.
K Board and Committees have
combination of skills, experience
and knowledge
The Board effectiveness reviews confirmed that
the Board and Committees felt they had an
appropriate combination of skills, experience
and knowledge to discharge their functions.
The Directors’ key skills are set out in their
biographies.
Compliance with the Corporate Governance Code
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Annual Report and Accounts 2026
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In March 2026, the Committee continued discussions
following on from the succession planning exercise.
The Committee reviewed its terms of reference
and also considered the Board and Committee
composition. The Committee concluded that no
changes were required and communicated this
to the Board.
The Executive Directors and the divisional Managing
Directors attend meetings by invitation of the Chair.
The Committee is supported by the Company
Secretary, who has attended all meetings during
the year.
Policy on appointments to the Board
The Committee recognises the value that individuals
from diverse backgrounds can bring to Board
deliberations. The Committee considers diversity in
its wider sense, including gender, length of tenure
and nationalities. In line with the Committee’s
diversity policy, when considering the appointment
of a new Director, the Committee adopts a formal,
rigorous and transparent procedure and due
regard is given to ensuring fairness and diversity
through the consideration of skills, experience,
competencies, sector knowledge, independence
and individual characteristics. Prior to any
appointment, the Committee evaluates the
composition of the Board and, in light of that
evaluation, prepares a full description of the
role and capabilities required.
In identifying suitable candidates, the Committee:
uses open advertising or the services of external
advisers to facilitate the search
considers candidates on merit and against
objective criteria ensuring appointees have
sufficient time to fulfil their Board and
Committee responsibilities (giving due
consideration to the Company’s over-boarding
policy described below)
considers candidates from a wide range
of backgrounds
Over-boarding policy
The policy was adopted in 2022 and has been
applied when reviewing additional external
appointments and will be applied to appointments
to the Board. Under the policy, Directors may hold
five mandates on publicly listed companies. For the
purposes of calculating this limit:
a non-executive directorship counts as one
mandate
a non-executive chair counts as two mandates
a position as executive director (or a comparable
role) is counted as three mandates
The Company will consider the nature and
scope of the various appointments and the
companies concerned, and if any exceptional
circumstances exist.
The table below shows tenure and total mandates held by the current Directors, including their appointment to the FirstGroup Board.
Position
Members
Appointment date
End of current three‑year term
Mandates held
1
Chair
Lena Wilson
1 February 2025
February 2028
3
Non-Executive Directors
Sally Cabrini
24 January 2020
January 2029
1
Myrtle Dawes
1 April 2022
April 2028
1
Claire Hawkings
1 January 2022
January 2028
3
Jane Lodge
30 June 2021
June 2027
3
Peter Lynas
30 June 2021
June 2027
2
Executive Directors
Graham Sutherland
16 May 2022
N/A
4
Ryan Mangold
31 May 2019
N/A
3
1
A non-executive directorship on a listed company counts as one mandate; Chair of a listed company counts as two mandates and a position as an executive director on a listed company counts as three
mandates.
Key activities during the year
In June 2025, following a request from the Board,
the Nomination Committee considered the
obligations under Provision 5 of the Code regarding
engagement with the workforce. The Committee
recommended a Colleague Advisory Panel
(read more about this on page 78) and that Myrtle
Dawes be appointed as the Designated Director
for the workforce and she Chair the Colleague
Advisory Panel. The Committee also considered
and recommended the reappointment of
Directors at the AGM and also reviewed the
other commitments of the Directors and noted
that no Board members were ‘overboarded’.
At its meeting in November the Committee received
a detailed presentation from the Executive Directors
and Managing Directors of divisions looking at talent
and succession planning at senior levels within the
organisation. The presentations followed an
extensive exercise led by the HR teams to support
managers to assess their team members. The
Committee will continue this work in the coming
financial year.
In January 2026, the Committee reviewed several
follow-up actions from the succession planning
activities in November and also considered the
reappointment of Sally Cabrini who had served
on the Board for six years and recommended
to the Board her reappointment.
Nomination Committee report
continued
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Annual Report and Accounts 2026
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Audit Committee report
Jane Lodge
Chair, Audit Committee
Main responsibilities
The primary role of the Audit Committee is
to review and monitor the integrity of the
financial reporting by the Company, to
review the Group’s internal control and risk
management systems, to oversee the
Group’s Internal Audit function, to oversee
the relationship with the external auditor
and to report to shareholders on its activities.
The terms of reference are available on the
Group’s website.
Committee members:
Jane Lodge (Chair)
Sally Cabrini
Myrtle Dawes
Claire Hawkings
Peter Lynas
Dear Shareholder,
I am delighted to introduce the report from the Audit
Committee for the 52 weeks ended 28 March 2026.
The report provides an overview of the activities
undertaken by the Committee during the year and
explains the significant issues and judgements that
the Committee considered during the year and, in
particular, when approving this Annual Report.
The Audit Committee has a key governance role
and, on behalf of the Board and shareholders,
reviews important matters relating to financial
reporting, internal controls, risk management and
compliance with regulations and legislation.
As part of the half year reporting process, the
Committee carefully considered, amongst other
things, progress of the acquisition accounting for
First Bus London, a review of going concern, a review
of the judgements associated with pensions,
insurance and legal exposures, taxation, and
concluded that DfT TOC expiries should not be
accounted for as discontinued operations. The
Committee also made the required
recommendations to the Board.
The primary issues considered at the year end are
set out in a table on page 87.
The Committee received regular updates on the
Group’s system of internal control, including
progress against the overall programme and
conclusions on the design and effectiveness of
key controls that mitigate financial, operational,
reporting and compliance risk. Progress continues
to be made in standardising the internal controls
framework and establishing assurance over material
controls in line with regulatory reforms, providing the
Committee with greater assurance over the
effectiveness of the control environment. In addition,
the Committee reviewed the processes and controls
that the Group has in place to prevent fraud.
Jane Lodge
Chair, Audit Committee
17 June 2026
Membership and attendance
The membership of the Committee is set out in the
column to the left and attendance is set out on page
82. Jane Lodge and Peter Lynas have recent and
relevant financial experience and the requisite
competence in accounting. Sally Cabrini, Myrtle
Dawes and Claire Hawkings, the other members of
the Committee, have the necessary skills and
financial literacy to discharge their responsibilities.
The Chair of the Board, the Chief Executive Officer,
the Chief Financial Officer, the General Counsel and
Company Secretary, the Director of Finance, the
Head of Internal Audit, the Group Head of Financial
Reporting and the external audit partner routinely
attend meetings of the Committee. In addition,
others are invited to attend all or parts of meetings
as required, to provide the Committee with
additional insight on relevant matters. Other
members of the Board have an open invitation
to attend Committee meetings, and they did so
on a number of occasions during the year. The
Committee holds private sessions without
management present and regularly meets with
the internal and external auditors (again without
management present).
Key activities during the year
The Committee has an extensive agenda of items
of business focusing on financial reporting, internal
control, risk management, and internal and external
audit, in addition to certain standing matters that
the Committee considers at each meeting, as well
as any specific topical items that arise during the
course of the year.
Compliance with the
Corporate Governance Code
24 Establish an Audit Committee
The Board has established an Audit Committee.
Currently it has five members, all of whom are
independent Directors, and two of whom (Jane
Lodge and Peter Lynas) have recent and relevant
financial experience and the requisite
competence in accounting to meet the Code
requirements. The Committee believes it has
sufficient sector-relevant competence to
discharge its duties.
25 Committee’s role
The Committee’s role is summarised in the
report that follows. The terms of reference are
on the Company’s website. The Committee
is comfortable that its role meets the Code
requirements.
26 Annual Report to describe
work of Committee
This report discharges this Code Provision.
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Internal control, risk management
and internal audit
Reviewed the structure and effectiveness of the
Group’s system of risk management and the
related disclosures in the Annual Report and
financial statements
Reviewed the Group’s risk management activities
undertaken by the divisions and at Group level in
order to identify, measure and assess the Group’s
principal and emerging risks and reviewed the risk
appetite statement, developed by management,
for recommendation to the Board
Approved the annual Internal Audit plan and
reviewed reports from the Internal Audit team
relating to control matters; monitored progress
against the plan and any deviations were agreed
Monitored the Group’s insurance
arrangements, insured and uninsured
claims and material litigation
Reviewed plans and progress to enhance the
internal control environment ahead of expected
regulatory and legislative changes
During the year, the Committee fully discharged its
responsibilities under the terms of reference, and
these broadly fall under three areas:
Accounting, tax and financial reporting
Reviewed and approved the half year and annual
results considering the significant accounting
policies, principal estimates and accounting
judgements used in their preparation, the
transparency and clarity of disclosures and
compliance with financial reporting standards
Reviewed the basis for preparing the half year
and full year accounts on a going concern basis
with input from the external auditors
Considered and approved management’s
assessment of the Group’s prospects and
longer-term viability contained within the
Annual Report
Received reports from management and the
external auditors on accounting, financial
reporting regulation and tax issues
Reviewed and assessed whether the Annual
Report, taken as a whole, was fair, balanced
and understandable
Reviewed the Non-Audit Services Policy, Tax
Strategy, Treasury Policy and the application
of the Adjusted Items Policy
Reviewed the assumptions such as future growth
rates, cash flows and discount rate used in the
impairment models and the output from the
impairment review
Reviewed the non-GAAP measures in the
Company’s reporting
Reviewed the assumptions used to calculate
the pension liabilities
External audit
Considered and approved the scope, audit plan,
terms of engagement and fees for the external
audit work to be undertaken in respect of FY 2026
Received reports from the external auditor on its
findings during the half year review and the full
year audit
Considered the objectivity and independence of
the external auditor and the effectiveness of the
external audit process, taking into account its
policies to maintain independence, non-audit
work undertaken by the auditors and compliance
with the Company’s policy on the provision of
non-audit services and applicable regulations
Considered and approved the letters of
representation to the external auditors
Considered and recommended to the Board the
reappointment of the external auditor at the AGM
Compliance with the
Corporate Governance Code
M Formal transparent policies to
ensure independence of audit
The auditors’ policies and the Company’s
Non-Audit Services Policy help ensure the
independence of the auditor. The Non-Audit
Services Policy is reviewed by the Committee
on an annual basis and was last reviewed in
March 2026.
There is additional commentary on the
assessment of the internal and external auditors
on page 90.
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Annual Report and Accounts 2026
86
Significant issues and judgements
How the Audit Committee addressed these issues
Acquisition accounting relating to First Bus London
On 28 February 2025, the Group completed its acquisition of London bus operator RATP Dev Transit
London Limited. The management team completed a purchase price allocation and acquisition
accounting exercise. Key judgements comprised identification and valuation of intangible assets,
onerous contract provisions, identification of other liabilities and tax implications including treatment
of brought forward tax losses.
The Committee received accounting judgement papers from the management team and reviewed by the
external auditors. The Committee challenged management’s assumptions regarding discount rates used,
the classification of goodwill and intangible assets, the magnitude of the onerous contract provision
including overhead allocation and the recoverability of deferred tax assets. The Committee concluded
that the acquisition accounting adjustments were reasonable, and the disclosures were appropriate.
Pension assumptions and funding
The Group participates in a number of defined benefit pension schemes. Management exercises significant
judgement when determining the assumptions used to value the pension liabilities as these are particularly
sensitive to changes in the underlying assumptions. Scheme valuations were conducted during the year and
changes were made to the assumptions which were considered to be in acceptable ranges.
Management engaged with external experts and the Committee considered and challenged the
assumptions used for estimating the liabilities. Sensitivity analysis was performed on the key assumptions:
inflation, discount rate and mortality. The overall liabilities were assessed for reasonableness. Further detail
on pensions is provided in note 34 in the consolidated financial statements.
Going concern and viability
The Group regularly prepares an assessment detailing available resources to support the going concern
assumption and the long-term viability statements. Management concluded that the financial statements
should be prepared on a going concern basis and there were no material uncertainties which require
disclosure. We continue to provide essential services to our customers and the communities we serve and
anticipate doing so for the foreseeable future.
The Committee reviewed and challenged management’s funding forecasts and sensitivity analysis,
including the impact of a range of potential downside scenarios. These assessments considered key
variables such as passenger volume growth in First Bus and open access, First Bus London Quality Incentive
Contracts performance, the level of performance fees in the Rail division, and ESG-related risks including
climate change. Following its review at the June 2026 meeting, the Committee recommended to the Board
the adoption of both the going concern and viability assessment, and the related statements for inclusion
in this report.
Consideration of DfT TOCs for disclosure as discontinued operations
During the year, the DfT implemented government policy to bring the DfT TOCs into public ownership. As part
of this transition, SWR’s NRC concluded in May 2025 and the business exited the Group. The judgement
considered whether the DfT TOCs met the criteria for classification as discontinued operations under IFRS 5.
The Committee received accounting judgement papers from management. After assessing the
implications of the DfT TOC contract expiries, the Committee concluded that these did not meet the
criteria for classification as discontinued operations under IFRS 5. In reaching this view, the Committee
noted that the Group continues to operate passenger rail services through its open access operations,
that the expiries did not constitute abandoned operations, and that the businesses did not qualify as held
for sale disposal groups.
Reversal of impairment of parent company’s investment in First Bus
Management has reassessed the recoverable amount of the parent company’s investment in First Bus
following a sustained improvement in financial performance since the impairment was recognised in FY
2020. Updated forecasts show stronger profitability and cash generation indicating that the conditions which
led to the impairment have eased. Key estimates and judgements relate to the forecasts used in the
assessment of impairment and discount rates.
The Audit Committee reviewed management’s assessment of improved financial performance of First Bus
and the resulting indicators that the prior impairment may be reversible. The Committee challenged the key
forecast assumptions, including downside scenarios, and the discount rate used. The matter was discussed
with external auditors and the Committee concluded that indicators of impairment reversal existed and the
quantum of the impairment reversal was appropriate.
Significant issues and key accounting judgements reviewed during the year
The matters the Committee considers to be significant for the FY 2026 Annual Report and financial statements are as follows:
Audit Committee report
continued
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Introduction
FirstGroup
Annual Report and Accounts 2026
87
Internal controls
The Committee receives regular updates on
the Group’s system of internal control, including
progress against the overall programme and
conclusions on the design and effectiveness of
key controls that mitigate financial, operational,
reporting and compliance risk. Progress continues
to be made in standardising the internal controls
framework, providing the Committee with
greater assurance over the effectiveness
of the control environment.
During the financial year, any control
weaknesses identified through the operation
of our risk management and internal control
processes were monitored and resolved in line
with our normal business operations. In FY 2026,
no material control weaknesses were identified.
Overall, the Committee is satisfied that the Group’s
internal control framework was operating effectively
as at the year end.
The ongoing work to establish assurance over
material controls in line with regulatory reforms
is progressing well and continues to be assessed
by the Committee at least bi-annually. Material
financial, operational, compliance and reporting
controls have been tested during the year through
the established attestation methodology,
and minor weaknesses addressed. Mitigating
alternative controls and processes are in place
where improvements remain underway. Full testing
will take place in FY 2027 to ensure that the
requirements of regulatory reforms are met.
Assurance
FirstGroup plc maintains a broad range of
assurance over its internal controls through
regulatory compliance, governance structures and
established oversight mechanisms. This includes
internal audits, management reviews, and risk
assessments designed to ensure key controls
operate effectively to safeguard assets, support
accurate financial reporting, and maintain
compliance with legal and regulatory requirements.
As part of the audit process, external auditors
provide independent assurance over the accuracy
and integrity of the Company’s financial statements
and review the Annual Report. Additionally, Grant
Thornton provides independent assurance over the
Company’s climate-related metrics.
Internal control framework/assurance
While the Board retains ultimate responsibility
for risk management and the internal control
environment, the Committee is responsible for
reviewing the adequacy, design, robustness and
effectiveness of the Group’s risk management
and internal control systems, including financial,
operational, reporting and compliance controls.
Periodic review and ongoing monitoring of risk
management and internal control frameworks
are essential components of any system of risk
management and internal control.
The Committee assesses the adequacy, design and
effectiveness of the Company’s financial reporting
processes, risk assessment systems and material
internal controls. In addition to periodic reviews by
the Committee, the Board undertakes an annual
in-depth review of the effectiveness of material
internal controls, including the operation of financial,
operational and compliance controls.
The Committee also advises the Board on the nature
and extent of the principal and emerging risks the
Company may be willing to take in order to achieve
its long-term strategic objectives. This process
results in the Company’s risk appetite policy, which is
subsequently reviewed and approved by the Board.
The process applied by the Committee in
reviewing the effectiveness of the system of risk
management and internal control is outlined below,
together with a summary of the actions that have
been or are being taken to improve the overall
control environment.
Risk management
The Board, through the Committee, is responsible for
determining the nature and extent of any significant
risks the Group faces in order to achieve its strategic
objectives, as well as the nature and extent of the
external risk environment.
To fulfil this responsibility, the Committee oversees
a Group-wide system of risk management and
internal control that identifies and enables
management and the Board to evaluate and
manage the Group’s principal and emerging risks.
The system is tailored to the particular needs and
risks to which the Company faces and is designed
to manage rather than eliminate risk. Owing to the
limitations inherent in any system of internal control,
this system provides robust, but not absolute,
assurance against material misstatement or loss.
The Committee assessed the Group’s risk
management methodology, which is used to
identify and manage the principal and emerging
risks, as well as the reporting and categorisation
of Group risks, and made recommendations for
improvement. Changes were implemented with the
Committee’s oversight. See the Risk management
section of the Strategic report starting on page 60
for further information on the Group’s risk
management system.
The Committee also reviewed the process for
assessing the principal and emerging risks that
could threaten the Company’s business model,
future performance, risk appetite, solvency or
liquidity to make the long-term viability statement
on page 70 and considered the appropriate period
for which the Company was viable.
The Company’s policies on financial risk
management, including the Company’s exposure
to liquidity risk, credit risk and certain market-based
risks, including foreign exchange rates, interest rates
and fuel and electricity prices, can be found in note
22 to the consolidated financial statements.
Compliance with the
Corporate Governance Code
N Fair, balanced and understandable
assessment of prospects
27 The report is fair, balanced and
understandable
The Committee, on behalf of the Board, reviews
the Annual Report to confirm that it believes it to
be fair, balanced and understandable. In addition
to its own knowledge and assessment, the
Committee takes comfort from the reviews
conducted by the Executive Committee,
particularly in respect of fairness and balance.
The external reviews as part of the preparation
and sign-off process give comfort in respect of
understandability.
The Board reviewed the Annual Report and each
Director confirmed to the best of his or her
knowledge that the Annual Report and Accounts,
taken as a whole, is fair, balanced and
understandable, and provides the information
necessary for shareholders to assess the
Company’s and the Group’s position and
performance, business model and strategy.
O Procedures to oversee internal
control framework and identification
of principal risks
The procedures are described to the left.
28 Assessment of emerging and
principal risks
The emerging and principal risks are disclosed in
the Risk management section of the Strategic
report starting on page 60 and the assessment
process is also set out in detail in that part of the
Annual Report. The Audit Committee reviews the
detailed outputs from the work completed by the
Executive team.
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FirstGroup
Annual Report and Accounts 2026
88
Financial and business reporting
The Board recognises its responsibility to present a
fair, balanced and understandable assessment of
the Group’s position and prospects in its reporting to
shareholders. This responsibility encompasses all
published information including, but not limited to,
the half year and full year financial statements,
regulatory news announcements and other
publicly disclosed information.
The quality of the Company’s reporting is ensured
by having procedures in place for the review of
information by management. There are also strict
procedures to determine who has authority to
release information. A statement of the Directors’
responsibilities for preparing the financial
statements can be found on page 118.
The Group adopts a financial reporting and
information system that complies with generally
accepted accounting practice. The Group Finance
Manual details the Group’s accounting policies and
procedures with which subsidiaries must comply.
Budgets are prepared by subsidiary company
management which are then consolidated into
divisional budgets. These are subject to review by
both senior management and the Executive
Directors followed by formal approval by the Board.
Regular forecast updates are completed during the
year and compared against actions required. Each
subsidiary unit prepares a monthly report of
operating performance with a commentary on
variances against budget and the prior year, which
is reviewed by senior management. Similar reports
are prepared at a Group level. KPIs, both financial
and operational, are monitored on a weekly basis.
In addition, business units participate in strategic
reviews, which include consideration of long-term
financial projections and the evaluation of
business alternatives.
Key elements of the Group’s risk management
framework that operated throughout the year are:
A centrally coordinated internal audit programme
to verify that policies and internal control
procedures are being correctly implemented and
operate to identify any risks at an early stage
An agreed methodology for ranking the level of
risk in each of its business operations and the
principal and emerging risks
Divisions identifying and reviewing their principal
and emerging risks, the adequacy of controls for
monitoring and managing risks, and reviews by
senior management
Implementation of appropriate strategies to
mitigate principal and emerging risks, including
careful internal monitoring, and ensuring external
specialists are consulted where necessary
Updated divisional and Group risks, which are
reviewed by the Chief Executive Officer and Chief
Financial Officer, are presented to the Executive
Committee for assessment on a regular basis
Reviewing and monitoring the confidential
reporting system to allow employees to raise
concerns about possible legal, regulatory,
financial reporting or any other improprieties
A Remuneration Policy for executives that
motivates them, without delivering excessive
benefits or encouraging excessive risk-taking
Twice a year, the Board is presented with an update
for its assessment of the principal and emerging
risks facing the Group, together with a risk map,
highlighting any changes made since the prior
update together with the relevant rationale.
Each Committee that reports regularly to the
Board also provides an update on the status
of risks considered within its remit.
Reviews of internal controls within operating units
by Internal Audit have sometimes highlighted
control weaknesses, which are discussed with
management and, where appropriate, the
Committee, and remedial action plans are agreed.
Action plans are monitored by Internal Audit and, in
some cases, follow-up visits to the operating entity
are conducted until such time as the controls that
have been put in place are working effectively. No
material losses, contingencies or uncertainties that
would require disclosure in the Annual Report have
been identified during the year by this process.
The Committee, in conjunction with the Executive
team, regularly reviews and develops the internal
control environment to make continual
improvements. No significant internal control failings
were identified during the year. Where any gaps
were identified, processes were put in place to
address them, and these are monitored. In addition,
as stated above, management intends to continue
to improve the standardisation, documentation and
testing of internal controls to give the Committee
greater comfort around the effectiveness of the
control environment.
The process is designed to provide assurance
by way of cumulative assessment. It is a
risk-based approach.
Compliance with the
Corporate Governance Code
29 Monitor risk management and
internal control
This provision of the Code is not yet in force. The
Board anticipates it will comply with this provision
when it comes into force. The Audit Committee
has overseen the preparatory work and the work
completed is set out in the Internal control
section on page 88.
30 Going concern basis of accounting
The Audit Committee considered the going
concern basis of accounting statement set out
on page 71 complies with the Code provision.
31 Assessment of the current position
and principal risks/Viability
Statement
The principal risks are set out in the Strategic
report on pages 62 to 69, together with a
description of the risk management processes
in place.
The Viability statement complies with the Code
Provision and is set out on page 70.
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FirstGroup
Annual Report and Accounts 2026
89
External audit
External auditor independence
and objectivity
PricewaterhouseCoopers LLP (PwC) was
appointed the Company’s external auditor
following a competitive tender process in 2020,
and it undertook the FY 2021 audit. Andy Ward
is the Senior Statutory Auditor.
The independence of the external auditor is
essential to the provision of an objective opinion
on the true and fair view presented in the financial
statements. PwC’s independence and objectivity
are safeguarded by a number of control
measures including:
Limiting the nature of non-audit services
performed by the external auditor
The external auditor’s own internal processes to
vet and approve any requests for any non-audit
work to be performed by the external auditor
Monitoring changes in legislation related to
auditor independence and objectivity to assist
the Company to remain compliant
The rotation of the lead audit partner after
five years
Independent reporting lines from the external
auditor to the Committee and ensuring the
external auditor is afforded the opportunity for
in-camera sessions with the Committee
Placing restrictions on the employment by the
Group of certain employees of the external auditor
Providing a confidential helpline that employees
can use to report any concerns, including those
relating to the relationship between Group
employees and the external auditor
An annual review by the Committee of the
policy in place to ensure the objectivity
and independence of the external auditor
is maintained
Assessing the effectiveness of the
external audit process
The Committee, other Board members, senior
management in both the corporate functions
and within the operations, and the Internal
Audit team evaluated PwC’s performance,
and the effectiveness of the external audit process
during FY 2026. The Committee also considered
the independence and objectivity of PwC.
The following factors were considered:
Internal Audit
The Internal Audit function advises management
on the extent to which systems of internal control
are adequate and effective to manage business
risk, safeguard the Group’s resources, and ensure
compliance with the Group’s policies and legal
and regulatory requirements. It provides objective
assurance on risk and controls to senior
management, the Committee and the Board.
Internal Audit’s work is focused on the Group’s
principal and emerging risks.
The mandate and programme of work of the Internal
Audit function is considered and approved by the
Committee annually and includes a number of
internal audits and health checks across the Group’s
divisions. Findings are reported to relevant
operational management and to the Committee.
The Internal Audit function follows up on the
implementation of recommendations and reports
on progress to senior management and to the
Committee at each meeting.
The Internal Audit function is a combination of
outsourced and insourced resource. The Head of
Internal Audit reports functionally to the Chair of the
Committee and administratively to the CFO.
The effectiveness of the Internal Audit function’s
work is continually monitored using a variety of
inputs, including the ongoing audit reports received,
the Committee’s interaction with the function’s head,
an annual review of the function’s internal quality
assurance report, a quarterly summary dashboard
providing a snapshot of the progress against the
Internal Audit plan tabled at each Committee
meeting as well as any other ad-hoc quality
reporting requested.
Taking all these elements into account, the
Committee concluded that the Internal Audit
function was an effective provider of assurance over
the Company’s risks and controls and appropriate
resources were available as required.
The quality of the interactions between the audit
team and the Committee, other Board members,
management and those involved in the
preparation of the accounts
Whether the scope of the audit and the planning
process were appropriate for the delivery of an
effective audit
The external auditor’s progress achieved against
the agreed audit plan and communication of
any changes to the plan, including changes in
perceived audit risks
The competence with which the external auditor
handled the key accounting and audit
judgements and communication of the same
with management and the Committee
The external auditor’s compliance with relevant
regulatory, ethical and professional guidance on
the rotation of partners
The expertise and resources of the external
audit team conducting the audit
Whether the statutory audit contributed to the
integrity of the Group’s financial reporting
Taking into account the factors above and feedback
from management, members of the Committee
and the Board, the Committee concluded that the
external audit process and services provided by
PwC were satisfactory. The feedback was shared
with PwC and any opportunities for improvement
will be considered and agreed.
Policy on the provision
of non‑audit services
The Committee’s policy on the use of the external
auditor for non-audit services includes the
identification of non-audit services that may be
provided and those that are prohibited. The policy
requires that the external auditor will only be used
for non-audit services where regulation permits, the
Group benefits in a cost-effective manner and the
external auditor maintains the necessary degree of
independence and objectivity. The policy provides
for a cap on fees for non-audit work of 70% of the
average of fees paid to the audit firm over the
previous three years for audit services.
The Committee receives regular reports on any
non-audit assignments awarded to the external
auditor and a breakdown of non-audit fees incurred.
The Committee is satisfied that the Company was
compliant during the year with both the Code and
the FRC’s Ethical Standard in respect of the scope
and maximum permitted level of fees incurred for
non-audit services provided by PwC. Details of
amounts paid to the external auditor for audit
and non-audit services for the 52 weeks ended
28 March 2026 are set out in note 6 to the
consolidated financial statements.
Tax strategy
We believe we have a responsibility to manage our
tax affairs in a way that sustainably benefits the
customers and communities we serve. We also have
a responsibility to shareholders to ensure we pay the
right amount of tax and ensure compliance with the
tax rules in each country in which we operate. In the
UK, HMRC has categorised the Group as low risk
given our systems, processes and governance
structures. Further information on our tax strategy,
which was reviewed by the Committee and
subsequently approved by the Board in September
2025, is available on our website. The tax strategy is
reviewed annually by the Committee.
Compliance with the Competition
and Markets Authority Order
Pursuant to Article 7.1 of The Statutory Audit Services
for Large Companies Market Investigation
(Mandatory Use of Competitive Tender Processes
and Audit Committee Responsibilities) Order 2014,
the Company confirms that it has complied with
the provisions during FY 2026, including Part 5 in
relation to the role of the Committee. Under this
Order we are required to put the statutory audit
out to tender every 10 years and in our case this
will be for the period ended March 2031.
Audit Committee report
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Introduction
FirstGroup
Annual Report and Accounts 2026
90
Responsible Business Committee report
Claire Hawkings
Chair, Responsible Business Committee
Main responsibilities
The Committee has oversight of safety, the
people strategy, the environmental impact of
the Group’s activities, sustainability and
community engagement.
The terms of reference are available on the
Group’s website.
Committee members:
Claire Hawkings (Chair)
Sally Cabrini
Myrtle Dawes
Jane Lodge
Peter Lynas
Dear Shareholder,
Leading in environmental and social sustainability
is a key pillar within the Group’s strategy, the
delivery of which is overseen by the Responsible
Business Committee.
The Committee’s remit is broad but has key
focus areas: safety; climate and environment;
governance; disclosures; and social value
covering our people, communities and broader
stakeholder groups.
A major highlight of the year was the scale and pace
of the electrification programme across the Group.
These achievements demonstrate our leadership
in both reducing our own emissions and enabling
the broader transition to zero emission mobility
across the UK.
We now have more than 1,400 zero emission
vehicles, reflecting steady progress towards our
target of a fully zero-emission commercial bus fleet
by 2035. We continued to transform our operations
through targeted investment in clean transport.
The Group now has four fully and seventeen partially
electrified depots, with at least four further depots
expected to be electrified in FY 2027. We also
advanced infrastructure for the wider transport
ecosystem through the launch of FirstCharge, our
new commercial charging proposition enabling
local authorities, businesses and fleet operators to
access reliable high-capacity charging solutions.
In rail, GWR oversaw the introduction of the UK’s first
rapid-charging battery train into passenger service
in west London. The initiative shows how rapid-
charging battery trains offer a scalable model for
decarbonising parts of the rail network. The Group
continued to make progress with commitments to
its people, communities and diversity and inclusion
targets. This was driven by clear leadership and
delivery at a local level.
The Committee ensures our responsible business
activities are supported by robust plans and
performance metrics. Performance reports are
shared with the Committee at each meeting and
provide an essential mechanism for understanding
progress and taking action.
This report focuses on the governance of the
Responsible Business Committee and the
key governance matters are set out in the
paragraphs below.
I look forward to working with the Executive team in
the coming year as we continue to implement the
four-pillar strategy for the Group.
Claire Hawkings
Chair, Responsible Business Committee
17 June 2026
Membership and attendance
The Committee membership is set out in the
column to the left and the attendance records
are shown on page 82.
The General Counsel and Company Secretary
attended all meetings during the year and, at the
invitation of the Committee Chair, the Chair of the
Board, the Chief Executive Officer, the Chief People
Officer, the Chief Sustainability and Compliance
Officer, the Divisional Managing Directors and the
Head of Internal Audit attended relevant sections of
meetings to support the work of the Committee with
inputs on their areas of responsibility or expertise.
Key activities during the year
The Responsible Business Committee met on four
occasions and in each meeting received a report
from the Chief Executive Officer on safety matters.
Senior representatives from First Rail and First Bus
attended and each presented progress in four
areas: safety, people, environment and community.
The Committee oversees the focus on safety
performance across the Group, with positive trends
in most key indicators. The Committee received
detailed reports on significant safety matters,
customer injuries and reviewed investigation
findings including root causes and corrective action
plans. Lessons learnt were also routinely discussed.
In June 2025, the Committee reviewed the Annual
Report disclosures and governance including TCFD
and were provided a horizon-scanning update.
In September 2025, the Committee received an
update on strategic targets and a forward-looking
view on planned activities, Scope 3 and a materiality
review. The Committee also reviewed the external
recognition from external bodies and areas in which
to focus effort to improve any such ratings.
In January 2026, the Committee received an
in-depth presentation on the Group’s future
carbon footprint and Climate Transition Plan.
The Committee also reviewed Occupational
Psychological research into human factors
impacting safety performance – findings from
which have led to changes in bus training. The
Committee reviewed its terms of reference.
In March 2026, the Committee received an update
on science-based targets, along with a review of
Scope 3 and our supply chain and approved the
Group’s Safety Policy. It also reviewed the Group’s
ethnicity, diversity and inclusion targets and the
Group’s ethnic and gender pay gap reporting, noting
the Group’s commitment to the Parker Review.
Throughout the year, the Committee has worked
with the Remuneration Committee to oversee the
development of and performance against key
performance measures that form part of the
variable remuneration of the Executive team.
FY 2027
At the meeting in June 2026, the Committee
reviewed the Responsible Business disclosures,
the TCFD reporting and reviewed the carbon
footprint disclosures and the assurance work
undertaken by Grant Thornton. The Committee
will continue to provide oversight of driving
improvement in safety performance, elements of the
people strategy, the environmental impact of the
Group’s activities and our community engagement.
We will continue with the further electrification of our
bus operations while also enhancing our
understanding of our climate strategy’s resilience by
updating our climate transition risks assessment.
Strategic report
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Introduction
FirstGroup
Annual Report and Accounts 2026
91
Dear Shareholder,
I am pleased to present the Directors’ Remuneration
report for the 52 weeks ended 28 March 2026.
The Directors’ Remuneration report covers the required
regulatory information and provides further context
and insight into our pay arrangements for Directors
and other Group employees. We set out our key
decisions since last year, the assessment of FY 2026
performance and determination of pay, and our
approach to ensuring executive pay outcomes
are fair in the context of wider employee pay.
FY 2026 was another year of strong performance,
despite continued external pressures. The strong
performance has been driven by successful
execution of the Group’s UK-focused growth
and diversification strategy.
Group adjusted operating profit of £219.4m
remained at a similar level as FY 2025 (£222.8m)
despite the transfer of SWR to the DfTO in May 2025.
Our First Bus division has delivered strong growth,
increasing revenues from approximately £800m
to over £1.4bn over the past four years. In FY 2026,
adjusted operating profit rose by 7% to £102.8m,
despite reduced government funding (c.£26m),
increased employer National Insurance costs
(c.£15m), and lower passenger volumes following
the increase in fare cap to £3 across England.
The integration of First Bus London has exceeded
expectations, contributing £310m in revenue.
Within Regional Bus, we responded effectively
to headwinds through operational discipline and
cost management, including hedging strategies.
Revenue grew by 4%, supported by improvements
in revenue per mile, reduced lost mileage, and a
significant increase in Net Promoter Score to 17.2.
Business and Coach performance has strengthened
through new contract wins, the launch of FlixBus
operations, and recent acquisitions. Our expanded
footprint now includes approximately 1,000 coaches
and multiple depots.
In First Rail, we continued to progress strategic
priorities, expanding open access capacity,
delivering National Rail Contracts, and securing
the London Overground contract. Open access
operations saw passenger growth of 4%, with
revenue increasing to £109.3m (FY 2025: £106.4m)
and adjusted operating profit of £25.6m.
Looking ahead, we are well positioned for sustained
growth. In First Bus, we will focus on commercial
expansion, increased market share in Business
and Coach, and leveraging electrification. As the
regional bus industry transitions, our experience,
large, well-capitalised fleet and depot network
will enable us to actively participate in upcoming
franchise and partnership opportunities. In First Rail,
we will continue to grow our open access operations
and pursue complementary opportunities aligned
with our expertise.
Directorate changes
As disclosed on page 78, our approach to ensuring
the employee voice is heard in the Board room has
changed and we have transitioned from having an
employee on the Board to a Colleague Advisory Panel
chaired by a designated Non-Executive Director.
As a result, Anthony Green retired at the 2025 AGM.
I would like to thank Anthony for his contributions
to the Committee. Myrtle Dawes was appointed as
Designated Non-Executive Director for Workforce
and Chair of the Colleague Advisory Panel as of
25 July 2025. Full details on fees paid are set out
in the table on page 102.
Remuneration policy
Our Remuneration Policy was put to shareholders
for approval at the 2024 AGM and received the support
of the vast majority of shareholders. A summary of
shareholder voting is on page 108. A summary of the
Policy is on pages 109 to 112.The full Policy can be found
on the FirstGroup plc website and pages 144 to 155 of
the 2024 Annual Report.
Overview of financial performance,
operating achievements and
strategic progress
FY 2026 has been another year of strong operational
and financial performance:
Group adjusted operating profit of £219.4m
(FY 2025: £222.8m)
FY 2026 full year dividend of 7.2p recommended
(FY 2025: 6.5p)
£89m was returned to shareholders via dividends
and £50m through the buyback programme
Award and mobilisation of the London Overground
contract, annual revenues of c.£300m over the
eight-year contract
Further progressed our diversification strategy
with the acquisition of three more coach
businesses in FY 2026
Continued to lead in electrification, with one
of the largest zero emission bus fleets in the UK
(26% of our fleet) and three fully electrified depots
Significant improvement in our Net Promoter
Score in regional bus, up from 10.6 in FY 2025
to 17.2 in FY 2026
Employee engagement in the Bus division
increased markedly to 66% in FY 2026, up
from 41% in FY 2023
As a Committee, we believe it is imperative to
strike the right balance between incentivising
the management team, rewarding strong
performance and being equitable in the broader
context, taking into account the experience of
our wider stakeholders, including our employees
and shareholders.
Sally Cabrini
Chair, Remuneration Committee
Main responsibilities
The Remuneration Committee is primarily
responsible for determining the policy for
Executive Director remuneration and setting
the remuneration for the Chair, the Executive
Directors and senior management.
The Committee also reviews wider workforce
remuneration, related policies and the
alignment of incentives and rewards with
culture, taking these into account when setting
the policy for Executive Director remuneration.
The terms of reference are available
on the Group’s website.
Committee members:
Sally Cabrini (Chair)
Myrtle Dawes
Claire Hawkings
Jane Lodge
Peter Lynas
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Annual Report and Accounts 2026
92
Governance report
Introduction
Remuneration Committee report
FY 2026 Executive Annual Bonus Plan (EABP):
The
FY 2026 EABP was based 70% on financial metrics
(50% Group adjusted operating profit, 20% Group
adjusted cash flow), and 30% on non-financial
metrics (20% operational scorecard and 10% on
personal objectives).
The Committee carefully considered performance
against each of the financial and non-financial
targets and then a broader consideration of overall
performance. Group adjusted operating profit was
between on-target and maximum for an achievement
of 66.1% of maximum. Cash flow was above maximum,
for an achievement of 100% of maximum. Overall
achievement against the operational scorecard
was 54.4% of maximum. In respect of personal
objectives, the Committee awarded Graham
Sutherland and Ryan Mangold 90% and 80%
of maximum, respectively.
The formulaic EABP award for the Executive Directors
resulted in awards of 72.9% for Graham Sutherland
and 71.9% of maximum for Ryan Mangold. The
Committee reviewed the overall outcome in the
context of the Group’s underlying performance
and was satisfied with this level of payout.
Full details of targets and performance achieved
are set out on pages 98 and 99.
2023 LTIP:
The vesting of the LTIP granted in 2023 was
subject to the following performance measures:
50% EPS
35% relative total shareholder return
(TSR) vs FTSE 250
7.5% zero emission (ZE) fleet transformation
7.5% Scope 1&2 emissions (tCO
2
e) reduction
Performance against the 2023 measures is
as follows:
Delivered strong earnings growth, with adjusted
EPS of 20.3p, resulting in 100% vesting under
this element
Relative TSR vs FTSE 250 performance was at the
83rd percentile versus the peer group, resulting
in 100% vesting under this element
Outperformed against our ZE fleet transformation
target, with a total of 1,154 new ZE buses by
28 March 2026, resulting in 100% vesting under
this element
Outperformed against our emissions reduction
target, with an outturn of 30.9% reduction,
resulting in 100% vesting under this element
Therefore, the formulaic vesting of the 2023 LTIP award
was 100%. The Committee carefully reviewed the
overall formulaic vesting outcome in the context of
the Group’s underlying financial performance and
was satisfied that there was no need to exercise
discretion. The shares will be held for an additional
two years to provide alignment with our shareholders.
Full details of the 2023 LTIP are set out on page 99.
2025 LTIP:
The Committee determined that the 2025
LTIP award made to the CEO, CFO and other senior
leaders would be measured against EPS, relative
TSR and an ESG Scorecard (comprising two
environmental measures and two ED&I measures),
over a three-year period.
Full details of targets are set out on page 100.
Remuneration for FY 2027
The Committee carefully considered base salary
increases for the Executive Directors holistically,
taking into account FY 2027 base salary increases
applied to the wider workforce, the competitive
market and investor guidance that base salary
increases for Executive Directors should be aligned
with those provided to the wider workforce.
Therefore, the Committee approved an increase of 3%
for Graham Sutherland and Ryan Mangold, effective
1 April 2026. See page 103 for more information.
The Executive Directors have an opportunity
to receive a maximum of 150% (half of which
is deferred into shares for three years) of base
salary under the FY 2027 EABP.
The FY 2027 EABP is based on the following metrics:
60% Group adjusted operating profit
20% Group adjusted cash flow
20% operational scorecard
Details on the metrics are set out on page 103. The
Committee considers the forward-looking annual
bonus targets to be commercially sensitive, but full
disclosure of targets and performance outcome will
be set out in next year’s Annual report on remuneration.
It is the Committee’s intention to make awards
under the LTIP this year, and it is anticipated that
the approach regarding metrics will be similar to
the 2025 LTIP, with some changes. The 2026 LTIP
consists of 55% EPS, 35% relative TSR and 10% on
additional ZE buses. The targets for the 2026 LTIP
awards are set out on page 103.
Given the changes to our business, including the
renationalisation of the DfT TOCs and changes
arising from bus franchising we have decided not to
include Scope 1&2 emissions reduction and the ED&I
metrics in the 2026 LTIP. We remain fully committed
to both reducing our greenhouse gas emissions as
well as our ED&I agenda.
Setting meaningful Scope 1&2 targets that the
Executive Directors can influence would be
extremely complex in light of the changes to our
business, however, management can reduce our
greenhouse gas emissions by increasing our ZE bus
fleet, achieving the maximum target would result in
a reduction of over 41,000 tCO
2
e. Additionally, our
employee demographics are expected to change
materially as a result of the changes to our business,
therefore, it would not be feasible to set meaningful
and robust three-year ED&I targets at this time.
Remuneration fairness
As a Remuneration Committee, we consider senior
team pay in the context of wider workforce pay,
policies and practices, and a number of items are
tabled at Committee meetings every year to ensure
the approach throughout the Group is fair.
The Remuneration in context section of the report on
pages 95 and 96 provides a summary of the items
and the factors that the Committee considers when
making executive reward decisions.
Key activities during the year
The Committee has:
approved the FY 2026 EABP payout for Executive
Directors and other senior employees
determined the vesting of the 2023 LTIP
reviewed and approved the FY 2026 Directors’
Remuneration report
approved the 2025 LTIP awards
agreed the FY 2027 EABP approach
reviewed wider workforce remuneration
and related policies
approved the 2025 Save As You Earn scheme
reviewed its terms of reference
2027 Remuneration Policy
The current Directors’ Remuneration Policy was
approved at the 2024 AGM and, in line with the
standard three-year approval cycle, will expire at
the 2027 AGM. Ahead of this, the Committee will
carry out a comprehensive review to ensure the
Policy remains aligned with the Group’s future
growth strategy. I look forward to engaging with
shareholders over the course of the year to discuss
any proposed amendments to the policy.
Governance
The Committee actively monitors developments in
corporate governance and the guidelines produced
by shareholders and their representative bodies.
We have provided further details on our approach
to pay throughout the Group on pages 95 and 96.
The audited sections of the Annual report on
remuneration are clearly marked.
In conclusion
We are committed to maintaining an open and
transparent dialogue with our shareholders on
executive remuneration. We consider ongoing
engagement to be vital in ensuring that our
approach to remuneration continues to be
aligned with the long-term interests of the
Group’s shareholders and wider stakeholders.
We welcome the feedback received during
the year and hope to receive your support at
our upcoming AGM.
Sally Cabrini
Chair, Remuneration Committee
17 June 2026
Strategic report
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statements
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Annual Report and Accounts 2026
93
Governance report
Introduction
Remuneration Committee report
continued
Key to our strategic pillars
Deliver day
in, day out
Drive
modal shift
Lead in environmental
and social sustainability
Diversify
our portfolio
Base salary
20%
Pension
and benefits
1%
EABP
22%
LTIP
56%
£2,974
Base salary
21%
Pension
and benefits
4%
EABP
23%
LTIP
52%
£2,376
221.5
88.9
86.0
1,704.1
5.4
This section summarises the pay our Executive Directors received in FY 2026.
Read more on pages 97 to 99
CEO
CFO
FY 2026 Executive Annual Bonus Plan (EABP)
Weighting
Measure
Threshold
(0% payment)
Target (50%
payment)
Maximum
(100% payment)
Outcome
as % of
maximum
award
Link to
strategy
50%
Group adjusted operating profit
33.0%
Target
£155.8m
£168.4m
£185.2
Performance
20%
Group adjusted cash flow
20.0%
Target
£92.1m
£99.2m
£127.5m
Performance
20%
Operational scorecard
10.9%
Performance
10%
Personal objectives
CEO
9.0%
CFO
8.0%
Total bonus achieved (as % of maximum)
CEO
72.9%
CFO
71.9%
Weighting
Measure
Threshold
(0% payment)
Maximum
(100% payment)
Outcome
as % of
maximum
award
Link to
strategy
50%
EPS
50%
Target
12.1p
15.7p
Performance
35%
Relative TSR
35%
Target
Median
Upper quartile
Performance
7.5%
Zero emission fleet
7.5%
Target
600
850
Performance
7.5%
Emissions reduction
7.5%
Target
12%
15%
Performance
Total (as % of maximum)
100%
£173.8m
20.3p
1,154
30.9%
£140.2m
83rd percentile
90%
80%
FY 2026 single figure total
remuneration (£’000s)
Spend on pay (£m)
FY 2026 single figure total remuneration
Shareholding requirement –
progress in FY 2026
Requirement
200%
of base salary within 5 years of appointment
At 28 March 2026
CEO
277%
CFO
535%
Total employee pay
Adjusted operating profit
Distributions to shareholders
Spend on zero emission vehicles
Total Executive Director pay
54.4%
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Annual Report and Accounts 2026
94
Governance report
Introduction
Remuneration at a glance
In setting the remuneration for Executive Directors,
the Committee considers the Group’s overall
approach to employee reward. Given the diverse
nature of the operations of our divisions and the
employment markets in which they operate,
remuneration practices vary across the organisation
to ensure they remain relevant to each individual
market. This includes recognising that approximately
85% of colleagues are covered by collective
bargaining arrangements, which shape pay
structures and outcomes.
The Remuneration Committee and the Responsible
Business Committee discuss a number of items each
year to ensure the organisation’s approach to reward
remains consistent and fair. All members of the
Remuneration Committee also sit on the Responsible
Business Committee, so although the final two items
below are formally considered by the Responsible
Business Committee, Remuneration Committee
members participate in those discussions. Insights
from the Responsible Business Committee are then
fed into the Remuneration Committee.
A report summarising wider workforce pay
policies and practices, with updates provided
on a regular basis
The CEO pay ratio and underlying statistics
Gender and ethnicity pay gap reports, including
statistics from each UK reporting entity
The actions management is taking to improve
diversity in the workforce and close pay gaps
where they exist
The table on page 96 (Wider workforce
remuneration) summarises the approach to
pay at FirstGroup. The main difference between
the structure of our most senior employees’
remuneration and that of the wider workforce
is that senior employee remuneration is more
heavily weighted to variable pay, linked to
business performance.
The Committee recognises the importance
of transparency and seeks to ensure that the
workforce understands how Executive Director
remuneration is determined. To support this, the
Group’s communication channels are used to
signpost the information set out in the Directors’
remuneration report.
Treating our people fairly
Effective 1 April 2024, First Bus became a Real Living
Wage employer. First Bus have gone beyond the
accreditation requirements and have also included
all apprentices.
Across the Group, pay structures vary. For non-
collectively bargained employees in First Bus,
recent salary increase budgets have been
weighted towards lower earners.
Employees receive a range of benefits in addition
to base salary, including retail discounts and
supermarket savings, holiday buy and sell and
cycle to work.
We continue to offer the Save As You Earn (SAYE)
share scheme, enabling colleagues to purchase
discounted shares following a three-year savings
contract. There are c.4,250 active colleagues
participating in at least one of the three current
schemes (15.6% of eligible colleagues), contributing
an average of c.£200 per month. From the first
relaunched scheme in 2023, which matures in
September 2026, there are currently c.2,350 active
colleagues who subscribed at an option price of 111p
(the closing share price on 27 March 2026 was 168.9p).
Travel benefits include free travel for employees and
their families across their own network. Employees
are also able to purchase discounted rail and bus
travel across the Group. In FY 2026, more than 113,000
rail and 23,500 bus discounted tickets were purchased
across the Group.
All employees also have access to an Employee
Assistance Programme, which offers employees
free access to a virtual GP, online physiotherapy,
wellbeing and counselling services, legal
and financial support as well as a number
of other services.
Healthcare benefits for First Bus colleagues include
the Simplyhealth scheme, which provides cashback
on everyday healthcare costs. In FY 2026, nearly
4,000 colleagues utilised Simplyhealth, receiving
over £340,000 in cashback.
We operate a number of different monetary and
non-monetary recognition programmes and events
in which colleagues at all levels of the business
participate in. These programmes range from spot
bonuses to annual recognition events, such as the
Our Way Awards in First Bus, recognising individuals
and teams for exemplary performance throughout
the year.
Engaging with our colleagues
While the Committee does not formally consult with
the workforce on Executive Director remuneration,
it takes into account wider workforce views and
experience through a range of established
engagement mechanisms.
The Group also engaged with its workforce through
the Designated Non-Executive Director for Workforce
and Chair of the Colleague Advisory Panel, Myrtle
Dawes at events also attended by other Non-
Executive Directors. The Panel gives colleagues the
opportunity to get together with our Non-Executive
Directors, and discuss their views on what is working
well and where we can improve. It brings together
leaders, managers, supervisors and frontline
colleagues, encouraging open dialogue and
different perspectives.
Across our businesses we have ‘Your Voice’
engagement surveys that run at least annually
across First Bus, First Rail and the corporate
centre. First Bus has improved response rates
and engagement scores over the past three
years have risen to 66% (+25% in 4 years). Across
our Rail businesses, the engagement score is 71%.
A key part of our engagement strategy is enabling
local teams to take ownership of the employee
experience in ways that resonate with their unique
contexts. While the overarching strategy provides
clarity and alignment, we trust local leaders to
shape meaningful interventions on the ground.
This approach has built stronger emotional
connections, improved communication, and
driven performance from the depot floor up.
To support this, First Bus have recently launched a
new personalised colleague app ‘Blink’, which brings
simpler tools and clearer updates to help colleagues
feel more connected. It is an easily accessible central
hub, where all colleagues and leaders can share
important content and updates directly. It is also
a place where achievements are seen, shared
and celebrated across the whole company.
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Annual Report and Accounts 2026
95
Governance report
Introduction
Remuneration in context
Strategic alignment of remuneration
The table below sets out how each of the performance metrics used in our incentive plans for FY 2026 is aligned to the Company’s strategy. See pages 13 to 14 for more information
on our strategy.
Measure
Deliver
day in, day out
Drive
modal shift
Lead in environmental and
social sustainability
Diversify
our portfolio
EABP
Group adjusted operating profit
Group adjusted cash flow
Operational performance
Personal performance
LTIP
EPS
Relative TSR
Zero emission fleet
Scope 1&2 emissions reduction
All employees
Base salary
Base salaries are reviewed annually.
When setting pay for Executive Directors and the Executive Committee, the Committee considers salary increases for the wider workforce.
Pension
We are committed to helping our colleagues save for retirement through a variety of Company pension arrangements, designed in
line with market practice.
All-employee
share schemes
All UK employees with at least six months of service are eligible to participate in our HMRC-approved all-employee share schemes.
Under SAYE, employees can make monthly savings over a period of three years, with the option to purchase FirstGroup shares at a
discount of up to 20% of the market value of shares on grant. Under Buy as You Earn (BAYE), our Share Incentive Plan (SIP), eligible
employees can purchase shares from their pre-tax salary and become shareholders in the Company.
Benefits
We offer a range of benefits to our employees, including our Employee Assistance Programme, discounts and cashback at major retailers,
and discounted travel on our networks. See page 95 for more information.
Both divisions run workplace health and wellbeing programmes to support employees in staying fit and healthy.
Senior executives
and management
Annual bonus
Incentivises successful execution of our business strategy and operational goals.
LTIP
Senior executives with sufficient line of sight to drive long-term sustained value creation for our shareholders.
Shareholding guidelines
Executive Directors and Executive Committee members are required to hold a material percentage of their salary in Company shares
within five years of appointment, ensuring alignment with the shareholder experience.
Wider workforce remuneration
Key to our strategic pillars
Deliver day
in, day out
Drive
modal shift
Lead in environmental
and social
sustainability
Diversify
our portfolio
Remuneration in context
continued
The Remuneration Committee makes a holistic safety assessment at each year end, which can reduce the formulaic outturn of the EABP to reflect safety performance.
Strategic report
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statements
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Annual Report and Accounts 2026
96
Governance report
Introduction
The Annual report on remuneration sets out
Directors’ remuneration for FY 2026, on pages 97 to 102
The statement of the planned implementation of policy in FY 2027, on page 103
This part of the Directors’ remuneration report has been prepared in accordance with Part 3 of The Large and Medium-sized Companies and Groups (Accounts and Reports) Regulations 2008 (as amended).
The Annual report on remuneration and Chair’s statement will be put to an advisory shareholder vote at the 2026 AGM.
Single total figure of remuneration for Executive Directors (audited)
Salaries
Taxable
benefits
Pension
Total fixed
remuneration
Annual bonus
1
LTIP
2,3
Other
4
Total
variable
remuneration
Total
remuneration
Graham Sutherland – CEO
FY 2026 £’000s
606
1
30
637
662
1,675
–
2,337
2,974
FY 2025 £’000s
589
1
29
619
726
2,349
1
3,076
3,695
Ryan Mangold – CFO
FY 2026 £’000s
508
15
76
599
548
1,229
–
1,777
2,376
FY 2025 £’000s
494
14
74
582
608
1,724
1
2,333
2,915
1
Half of the annual bonus earned is deferred into shares for a period of three years.
2
The value of the 2023 LTIP, which had a three-year performance period ending 28 March 2026, was calculated using the average share price over the last three months of FY 2026 (182.7p). In line with reporting requirements, the LTIP values include dividend equivalent amounts of
£143,301 and £105,180 for the Chief Executive Officer and Chief Financial Officer, respectively. £398,309 and £292,351 of the value for the Chief Executive Officer and Chief Financial Officer, respectively, is attributed to share price growth as the share price at award was 135.2p in 2023.
3
The value for FY 2025 relates to the 2022 LTIP, which had a three-year performance period ending 29 March 2025. The value of the 2022 LTIP for Graham Sutherland and Ryan Mangold reported in the 2025 report (£1.709m and £1.254m, respectively) was an estimate based on the
average share price over the last three months of FY 2025 (164.73p). The actual value of the 2022 LTIP on the 18 August 2025 vesting date was £2.349m and £1.724m for Graham Sutherland and Ryan Mangold, respectively (based on share price of 225.7p); this includes actual dividend
equivalents received of £153,669 and £112,776, respectively.
4
Graham Sutherland and Ryan Mangold both participate in the 2024 SAYE scheme. More detail on the scheme can be found on page 96. The value of their options under the 2024 scheme has been valued as the number of options subscribed for, multiplied by the difference between
the closing share price on the date before grant (153.4p) and the option price (123.0p), which is a 20% discount.
More detail can be found below.
Benefits (audited)
Graham Sutherland’s benefits for the year comprised £1,285 for UK private medical insurance. Ryan Mangold’s benefits for the year comprised a £12,000 car allowance and £3,213 for UK private medical insurance.
Pension (audited)
Graham Sutherland received a pension allowance of 5% of his base salary, £30,285. Ryan Mangold received a pension allowance of 15% of his base salary, £76,230.
We operate a number of different pension arrangements across the Group, including defined benefit pension schemes. No Director has a prospective benefit under a defined benefit pension.
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Annual Report and Accounts 2026
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Governance report
Introduction
Annual report on remuneration
FY 2026 performance and reward decisions
As a Committee, we believe it is imperative to strike the right balance between incentivising the management team, rewarding strong performance and being equitable in the broader context.
When assessing the performance of the Executive Directors, the Remuneration Committee takes a broad view of financial performance delivered, the shareholder experience and the outcome for the Company’s
stakeholders, including customers, employees and the communities in which we operate. When considering remuneration outcomes, the Committee takes into account performance against specific metrics on safety,
including workplace fatalities and injuries, and customer satisfaction, as well as environmental, social and governance matters such as significant environmental incidents, large or serial fines or sanctions from regulatory
bodies, and significant adverse legal judgements or settlements. The Committee has broad discretion to ensure incentive outcomes are appropriate.
FY 2026 Executive Directors’ annual bonus (audited)
For FY 2026, the annual bonus maximum opportunity was 150% of salary for both Executive Directors. As in previous years, the EABP aimed to incentivise improved performance against a range of financial and non-financial
metrics. The structure of the bonus was weighted so that 70% was based on financial metrics and 30% on non-financial metrics. The Committee retains overriding discretion to adjust the overall bonus outturn (including to
£nil) if a serious safety failing or deterioration is identified.
The chart below sets out the targets, performance achieved and corresponding bonus outturns on a formulaic basis against the financial and qualitative targets.
FY 2026 annual bonus outcome
Measure
Weighting
Threshold:
0%
On target:
50%
Maximum:
100%
Outturn
Bonus achievement
Payout %
Group adjusted operating profit (pre-IFRS 16 basis)
1
50%
£155.8m
£168.4m
£185.2m
£173.8m
66.1%
33%
Group adjusted cash flow
2
20%
£92.1m
£99.2m
£127.5m
£140.2m
100%
20%
Operational scorecard:
First Bus Net Promoter Score
3.5%
10.6
11.6
12.6
17.2
100%
3.5%
First Bus employee engagement score
3.5%
63%
65%
67%
66%
75%
2.6%
First Bus overall fleet MPG
3%
8.2
8.3
8.4
8.3
50%
1.5%
First Rail average TOC scorecard score
5%
<2
2
3
2.3
65%
3.3%
First Rail Train on Self Cancellations: Lumo
2.5%
>24
24
12
29
0%
0%
First Rail Train on Self Cancellations: Hull
2.5%
>24
24
12
36
0%
0%
Personal objectives
10%
N/A
N/A
N/A
see below
see below
see below
1
Group adjusted operating profit is assessed on a pre-IFRS 16 basis, as this more appropriately reflects the underlying risk given that the majority of IFRS 16 impacts are not for our account. Pre-IFRS 16 basis is readily understood by management teams and is used in banking
covenants. Group operating profit post-IFRS 16 is £219.4m. See note 4 for the reconciliation.
2
Group adjusted cash flow is assessed from continuing operations on a pre-IFRS 16 basis. It excludes London capital expenditure (-£25.9m), acquisitions (-£35.3m), interest and tax (-£22.9m), dividends to shareholders (-£38.9m), share buyback (-£50.4m), and share purchases for
Employee Benefit Trust (-£24.3m).
Personal objectives
The Committee considered performance against personal strategic objectives for both Graham Sutherland and Ryan Mangold. The Committee sought feedback from the Chair of the Board in determining the
achievement of the personal objectives element of the EABP for Graham Sutherland. It was noted that Graham Sutherland has had a very strong year as CEO. Some specific achievements include:
Implemented target operating model to position the Group for sustainable growth and value creation
Delivered all FY 2025 M&A integration, including First Bus London which is performing ahead of expectations
Continued to execute our UK-focused growth strategy with the acquisition of three coach companies in the year, growth in open access and award of the London Overground contract
Ryan Mangold has had another strong year. Some specific achievements include:
Maintained a strong balance sheet and disciplined capital allocation policy, critically important given uncertainty
Delivered solutions to support innovation in Bus electric supply to facilitate lower future operating costs
Continued to execute our UK-focused growth strategy with the acquisition of three coach companies in the year, growth in open access and award of the London Overground contract
As noted in the Chief Executive Officer’s review, performance on the financial measures was strong for the Group as a whole. There was also strong performance in respect of the non-financial measures (as detailed
above). The Committee determined that Graham and Ryan had delivered their personal objectives to a high standard. The Committee accordingly awarded Graham Sutherland and Ryan Mangold 9% and 8% out of
a possible 10%, respectively, for their personal objectives.
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Annual Report and Accounts 2026
98
Governance report
Introduction
Annual report on remuneration
continued
Taking into account the above outcomes, the formulaic EABP award for Graham Sutherland and Ryan Mangold resulted in a potential award of 72.9% and 71.9% of the maximum, respectively. The Committee considered this
formulaic performance in the context of the Group’s wider performance and decided that it did not need to exercise any discretion to reduce this outcome. Under the approved policy, 50% of the award is normally paid in
cash, with 50% deferred into shares (deferred share awards vest after three years, subject to continued employment, and are not subject to any further performance conditions).
The overall bonus payout for FY 2026 was therefore as follows:
Graham Sutherland
Ryan Mangold
Maximum EABP opportunity (% of salary)
150%
150%
EABP achieved (as % of maximum)
72.9%
71.9%
EABP (% of salary)
109.4%
107.9%
Total EABP
£662,430
£548,176
EABP – Cash
£331,215
£274,088
EABP – Deferred shares
£331,215
£274,088
Long-Term Incentive Plan
The vesting of 2023 LTIP awards was subject to achieving the following performance conditions over a three-year performance period ending 28 March 2026:
Vesting of 2023 Long‑Term Incentive awards (audited)
Metrics
Weighting
Threshold:
20%
Maximum:
100%
Outturn
% of award
which vested
Adjusted EPS
50%
12.1p
15.7p
20.3p
100%
Relative TSR vs FTSE 250 (excluding Investment Trusts)
35%
Median
Upper quartile
83rd percentile
100%
Sustainability Scorecard
ZE fleet (# vehicles)
7.5%
600
850
1,154
100%
Emissions reduction: Scope 1&2 emissions (tCO
2
e) reduction
1
7.5%
12%
15%
30.9%
100%
Total
100%
1
Grant Thornton have verified the FY 2026 outturn and agreed the methodology applied in respect of FY 2020 baseline. Carbon Footprint Limited have reviewed our baseline calculations and have provided assurance in respect of our FY 2026 baseline.
As a result of this outcome, awards vested as follows:
Executive Director
Total number of
shares granted
Proportion of
award vesting
(% max)
Face value of
shares vesting
(£’000)
1
Value attributable
to share price
movement
(£’000)
2
Value of
dividend
equivalents due
(£’000)
Value of
resultant
award
(£’000)
Graham Sutherland
838,017
100%
£1,531
£398
£143
£1,675
Ryan Mangold
615,088
100%
£1,124
£292
£105
£1,229
1
The face value of the 2023 LTIP at vesting has been calculated based on the average share price over the last three months of FY 2026 (182.7p).
2
At vesting, £398,309 and £292,351 of the value for Graham Sutherland and Ryan Mangold, respectively, is attributed to share price growth (the share price at award was 135.2p in 2023).
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Annual Report and Accounts 2026
99
Governance report
Introduction
Annual report on remuneration
continued
Long‑Term Incentive awards made during the year
The Committee determined that the 2025 awards would be measured against EPS, relative TSR and an ESG Scorecard (comprising two environmental measures and two diversity and inclusion metrics), over a three-year
period. The measures of the 2025 LTIP are consistent with the 2024 LTIP award.
Awards were made in June 2025 and are subject to an additional two-year holding period as well as malus and clawback. Before an award vests, the Committee must be satisfied that the underlying performance of the
Group is satisfactory and has the ability to amend the formulaic vesting outcome if it believes this is appropriate. The Committee believes that having a performance override is an important feature of the plan, as it
mitigates the risk of unwarranted vesting outcomes.
The targets in the 2025 LTIP were set based on information known at the time. The Committee is mindful of the impact that renationalisation of the DfT TOCs may have on the 2025 LTIP targets. The Committee will consider if
any adjustments to the 2025 LTIP (either positive or negative) are necessary due to factors outside of management’s control. Full disclosure of any adjustments made will be provided in the relevant remuneration report.
Details of the performance metrics, targets and comparator group for the 2025 LTIP awards are set out below:
2025 Long‑Term Incentive Plan performance metrics (audited)
ESG Scorecard
Adjusted EPS
2
Relative TSR
vs FTSE 250
3
Additional ZE
4
buses
in service/on order
by 31 March 2028
Scope 1&2 emissions
(tCO
2
e)
5
reduction
6
Gender diversity in
senior leadership
Ethnic diversity in
senior leadership
Weighting
50%
30%
7.5%
7.5%
2.5%
2.5%
Threshold (20% vesting)
1
17.5p
Median
590
29%
38.7%
9.6%
Maximum (100% vesting)
21.5p
Upper quartile
890
34%
40%
11%
1
Vesting will be on a straight-line basis between threshold and maximum.
2
EPS will be assessed on a pre-IFRS 16 basis, as this aligns with how performance is measured internally and is most readily understood by management teams (Group adjusted operating profit in the EABP is measured on a pre-IFRS 16 basis for the same reason). A reconciliation from
IAS 17 to post-IFRS 16 EPS will be included in the FY 2028 Directors’ remuneration report so as to provide clarity between the LTIP targets and achievement relative to the reported EPS on a statutory basis.
3
Relative TSR will be assessed against the FTSE 250 Index, excluding investment trusts.
4 Zero emission.
5
Tonnes of carbon dioxide equivalent (tCO
2
e).
6
From SBT base year 2020.
An LTIP award of 200% and 175% of salary were granted to Graham Sutherland and Ryan Mangold, respectively, on 12 June 2025.
2025 Long‑Term Incentive Plan grants (audited)
Details of Graham Sutherland’s and Ryan Mangold’s awards (granted in the form of conditional share awards) are set out below:
Executive Director
Share price
at date of grant
1
Face value
(% of base salary)
Number
of shares
awarded
Face value
of award
% of award
which vests
at threshold
Performance
period
Graham Sutherland
217.8p
200%
556,198
£1,211,400
20%
1.4.25 – 31.3.28
Ryan Mangold
217.8p
175%
408,333
£889,350
20%
1.4.25 – 31.3.28
1
The share price at grant for the LTIP awards is closing mid-market share price for the day preceding the grant date.
As is normal practice, the Committee will ensure that any vesting is appropriate in the context of underlying financial performance and the experience of our wider stakeholders. The Committee retains the ability to apply
discretion in the event that the value at vesting is considered to be an unjustified windfall gain taking into account the performance of the Group.
Strategic report
Financial
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Annual Report and Accounts 2026
100
Governance report
Introduction
Annual report on remuneration
continued
Performance graphs
200
£
0
50
100
150
31/03/16
31/03/17
31/03/18
31/03/19
31/03/20
31/03/21
31/03/22
31/03/23
31/03/24
30/03/25
29/03/26
FirstGroup plc
Total shareholder return
FTSE 250 Index
Total shareholder return
Remuneration of the Chief Executive Officer
The table below shows the total remuneration figure for the Chief Executive Officer, during each of the past ten years. The total remuneration figure includes the annual bonus and LTIP awards that vested based on
performance in those years. The annual bonus percentages show the payout for each year as a percentage of the maximum.
2017
Tim
O’Toole
2018
Tim
O’Toole
2019
Tim
O’Toole
2019
Wolfhart
Hauser
2019
Matthew
Gregory
2020
Matthew
Gregory
2021
Matthew
Gregory
2022
Matthew
Gregory
2022
David
Martin
2023
David
Martin
2023
Graham
Sutherland
2024
Graham
Sutherland
2025
Graham
Sutherland
2026
Graham
Sutherland
Total remuneration (£’000s)
1,267
1,100
175
2
266
3
422
4
788
840
2,246
4
320
5
134
5
1,191
6
1,398
3,694
2,974
EABP (% of maximum potential)
–
1
–
1
–
N/A
33.4
–
–
97
N/A
N/A
94
94
82.1
72.9
LTIP vesting (% of maximum potential)
16.3
–
–
N/A
12.5
12
14.6
88.5
N/A
N/A
–
–
100
100
1
No EABP was paid to Tim O’Toole in 2017 or 2018. He received a conditional deferred share award in 2017.
2
Remuneration for Tim O’Toole until he stepped down as CEO on 31 May 2018. Tim O’Toole was not eligible for an annual bonus or LTIP awards.
3
Remuneration for Wolfhart Hauser for his period as Executive Chairman, 1 June to 12 November 2018. Wolfhart Hauser was not eligible for EABP or LTIP awards.
4
Remuneration for Matthew Gregory as Chief Executive Officer from 13 November 2018 until he stepped down on 13 September 2021.
5
Remuneration for David Martin for his period as Interim Executive Chairman from 13 September 2021 until 30 June 2022. David Martin was not eligible for EABP or LTIP awards.
6
Remuneration of Graham Sutherland from his appointment as Chief Executive Officer on 16 May 2022. Salary and EABP have been pro-rated for time served.
The graph above shows the TSR performance of £100 invested in FirstGroup plc shares over the past ten years compared with an equivalent investment in the FTSE 250. The FTSE 250 Index has been selected as it
provides an established and broad-based index, of which the Company is a constituent.
Strategic report
Financial
statements
FirstGroup
Annual Report and Accounts 2026
101
Governance report
Introduction
Annual report on remuneration
continued
Directorate changes
Effective 25 July 2025, Myrtle Dawes was appointed to the role of Designated Non-Executive Director for Workforce and Chair of the Colleague Advisory Panel. For FY 2025, she received an additional fee of £6,110 p.a. for this
role. As a result of this change Ant Green (Employee Director) retired at the AGM in July 2025.
Payments for loss of office (audited)
Anthony Green was paid six months’ notice (£31,935) in respect of him retiring from the Board as Group Employee Director.
Payments to past Directors (audited)
No payments to past Directors were made during FY 2026.
Chair and Non-Executive Directors’ fees (audited)
NED fees were increased by 2.8% effective 1 April 2025, resulting in NED fees of £63,870 p.a. with additional fees of £13,220 p.a. payable to the Senior Independent Director and the Chairs of the Audit, Responsible Business and
Remuneration Committees. The fee for the Designated Non-Executive Director for Workforce and Chair of the Colleague Advisory Panel was set at £6,110 p.a. for FY 2026. No changes were made to the Chair’s fee in FY 2026.
From 1 April 2026 NED fees and the Chair fee increased by 3.0%, taking the basic NED fee to £65,790, the Chair fee to £298,700, the additional fee for the Senior Independent Director and Chairs of the Audit, Responsible
Business Committee Chairs and Senior Independent Director to £13,617 and the fee for the Designated Non-Executive Director for Workforce and Chair of the Colleague Advisory Panel to £6,294.
FY 2026
FY 2025
£’000
Basic fee
Committee
Chair
SID
Taxable
benefits
1
Total
Basic fee
Committee
Chair
SID
Taxable
benefits
1
Total
Lena Wilson
2
290
–
–
10
300
48
–
–
4
52
Sally Cabrini
64
13
–
4
81
62
13
–
3
78
Myrtle Dawes
3
64
5
–
16
85
62
–
–
9
71
Claire Hawkings
64
13
–
1
78
62
13
–
2
77
Jane Lodge
64
13
–
7
84
62
13
–
6
81
Peter Lynas
4
64
–
13
4
81
84
–
13
2
99
Anthony Green
5
21
–
–
–
21
62
–
–
–
62
1
The Company meets all reasonable travel, subsistence, accommodation and other expenses, including any tax where such expenses are deemed taxable, incurred by the Chair of the Board and NEDs in the course of performing their duties.
2
Lena Wilson was appointed to the Board as Chair on 1 February 2025, with a fee of £290,000, and her fees for FY 2025 were pro-rated.
3
Myrtle Dawes was appointed Designated Non-Executive Director for Workforce and Chair of the Colleague Advisory Panel as of 25 July 2025. The additional fee for this appointment is £6,110 p.a. and her additional fee for FY 2026 has been pro-rated.
4
Peter Lynas, Senior Independent Director, acted as Chairman from 10 September 2024 until the appointment of Lena Wilson on 1 February 2025. For this period, he was paid an additional fee of £22,005 bringing his total fees for FY 2025 to £96,995.
5
Anthony Green retired from the Board as Group Employee Director at the 2025 AGM. In addition to his fee as Group Employee Director, he received earnings from the Group as an employee amounting to £32,024 in FY 2025 and £32,367 in FY 2026.
Strategic report
Financial
statements
FirstGroup
Annual Report and Accounts 2026
102
Governance report
Introduction
Annual report on remuneration
continued
Implementation of Remuneration Policy for FY 2027
Annual base salary
The Committee carefully considered base salary increases for the Executive Directors holistically, taking into
account FY 2027 base salary increases applied to the wider workforce (see page 95 for more information),
investor guidance, the Group’s strong performance in FY 2026 as well as the macroeconomic environment.
The Committee decided it would be appropriate to award a base salary increase of 3.0% for Graham Sutherland
and Ryan Mangold, increasing their base salary to £623,900 and £523,500, respectively, from 1 April 2026.
FY 2027 Executive Directors’ annual bonus
For FY 2027, the EABP will continue to incentivise improved performance against a range of financial and
non-financial metrics. The financial targets are set by the Committee based on a number of factors such
as the Group’s business plan, individual business unit level performance, consensus and expectations for
FY 2027. Changes from FY 2026 include inclusion of First Rail London, and increasing the weighting of Group
adjusted operating profit from 50% to 60% following the removal of the personal performance element
from the Executive Directors’ annual bonus. The personal performance of the Executive Directors will still
be assessed, however, personal performance will no longer be bonusable. This change further strengthens
alignment with shareholder experience by increasing the proportion of bonus linked directly to Group
financial performance. The precise measures under the operational scorecard may change each year
depending on annual business priorities.
The performance measures for FY 2027 are:
Measure
Weighting
Group adjusted operating profit
60%
Group adjusted cash flow
20%
Operational scorecard:
First Bus Net Promoter Score
3.5%
First Bus employee engagement score
3.5%
First Bus overall fleet MPG
3%
First Rail scorecard
5%
First Rail open access TOC on self-cancellations
5%
The targets for FY 2027 will be disclosed in next year’s report when they are no longer commercially sensitive.
The FY 2027 annual bonus maximum and threshold levels of bonus as a percentage of base salary will be as follows:
Executive Director
Maximum
Threshold
Graham Sutherland
150%
0%
Ryan Mangold
150%
0%
All payouts will be subject to the Committee’s discretion as well as malus and clawback provisions.
Half of any bonus earned will be deferred into the Company’s shares for three years, conditional upon
continued employment. The Committee has demonstrated, in assessing bonus outcomes, including in
respect of FY 2021 and FY 2020, that it is prepared to set aside the formulaic outcome and reduce awards
or introduce a further condition, to ensure that business performance or the impact of a significant event
is properly reflected.
2026 Long‑Term Incentive awards
It is the Committee’s intention to make awards under the LTIP this year. Awards of 200% and 175% of salary will
be made to the Chief Executive Officer and Chief Financial Officer, respectively. The Committee has agreed
that the 2026 LTIP awards will be subject to EPS, relative TSR and ESG performance measures. These measures
are consistent with recent LTIP awards, although refinements have been made to the ESG metric. As noted on
page 93, Scope 1&2 emissions reduction targets and gender and ethnicity representation targets have not
been included within the 2026 LTIP meaning the ESG metric will be based solely on ZE bus fleet targets. By
increasing our ZE bus fleet management can directly reduce our greenhouse gas emissions. The achievement
of the maximum ZE buses target is expected to result in a reduction of over 41,000 tCO
2
e.
Setting meaningful Scope 1&2 targets that the Executive Directors can influence would be extremely complex
in light of the changes to our business. Additionally, the re-nationalisation of the DfT TOCs and potential
changes arising from bus franchising are expected to materially alter our employee demographics. As a
result, it would not be feasible to set meaningful and robust three-year gender and ethnicity representation
targets at this time. We remain fully committed to reducing our greenhouse gas emissions and to our ED&I
agenda, and progress will continue to be monitored and driven through inclusion within the Board KPIs.
Details of the performance metrics, targets and comparator group for the 2026 LTIP awards are set out below.
The Committee is mindful of the importance of ensuring that any awards under the 2026 LTIP are aligned
with shareholder value. The EPS target range of 20.7p to 24.7p has been set based on internal forecasts. The
Committee considers the target range to be appropriately stretching, taking into account the impact of the
renationalisation of the DfT TOCs and future earnings potential from portfolio growth and diversification.
Adjusted EPS
Relative
TSR vs FTSE
250
2
Additional ZE
buses in
service or on
order by 31
March 2029
%Weighting
55%
35%
10%
Threshold (20% vesting)
1
20.7p
Median
590
Maximum (100% vesting)
24.7p
Upper
Quartile
750
1
Vesting will be on a straight-line basis between threshold and maximum.
2
Relative TSR will be assessed against the FTSE 250 Index (excluding Investment Trusts).
Strategic report
Financial
statements
FirstGroup
Annual Report and Accounts 2026
103
Governance report
Introduction
Annual report on remuneration
continued
Directors’ interests in share awards (audited)
The outstanding LTIP, deferred share bonus awards of Directors are set out in the table below. There have been no changes to the terms of any share awards granted to Directors.
During year
Director
Plan
1
Date
of grant
Number of shares
under award
as at
29.03.25
Awards
granted
Awards
released
Awards
lapsed
Number of shares
under award
as at
28.03.26
2
Exercise
price
(£)
Face value
of awards
(£)
3
Date on which
awards vest/
become
exercisable
4
Expiry date
Graham Sutherland
LTIP
18.08.22
972,590
-
972,590
5
-
-
nil
1,100,000
18.08.25
N/A
09.06.23
838,017
-
-
-
838,017
nil
1,133,000
09.06.26
N/A
12.06.24
715,048
-
-
-
715,048
nil
1,178,400
12.06.27
N/A
12.06.25
-
556,198
-
-
556,198
nil
1,211,400
12.06.28
N/A
Deferred bonus
shares
09.06.23
252,191
-
-
-
252.191
nil
340,963
09.06.26
N/A
12.06.24
242,343
-
-
-
242,343
nil
399,381
12.06.27
N/A
12.06.25
-
166,574
-
-
166,574
nil
362,800
12.06.28
N/A
SAYE
13.07.23
13,621
-
-
-
13,621
1.11
18,743
01.09.26
01.03.27
11.07.24
2,413
-
-
-
2,413
1.23
3,701
01.09.27
01.03.28
Ryan Mangold
LTIP
18.08.22
713,770
-
713,770
5
-
-
nil
807,275
18.08.25
N/A
09.06.23
615,088
-
-
-
615,088
nil
831,600
09.06.26
N/A
12.06.24
524,893
-
-
-
524,893
nil
865,025
12.06.27
N/A
12.06.25
-
408,333
-
-
408,333
nil
889,350
12.06.28
N/A
Deferred bonus
shares
18.08.22
289,456
-
289,456
5
-
-
nil
327,375
18.08.25
N/A
09.06.23
240,545
-
-
-
240,545
nil
325,217
09.06.26
N/A
12.06.24
203,286
-
-
-
203,286
nil
335,015
12.06.27
N/A
12.06.25
-
139,745
-
-
139,745
nil
304,365
12.06.28
N/A
SAYE
13.07.23
13,621
-
-
-
13,621
1.11
18,743
01.09.26
01.03.27
11.07.24
2,413
-
-
-
2,413
1.23
3,701
01.09.27
01.03.28
Ant Green
SAYE
13.07.23
1,945
-
-
-
1,945
1.11
2,676
01.09.26
01.03.27
11.07.24
1,508
-
-
-
1,508
1.23
2,313
01.09.27
01.03.28
11.07.25
-
824
-
-
824
1.78
1,831
01.09.28
01.03.29
1
LTIP – from FY 2023 onwards, granted in the form of conditional share awards under the Long-Term Incentive Plan. Awards are subject to clawback and malus and subject to an additional two-year holding period.
Deferred bonus shares – 50% of the bonus awarded. Awards after FY 2023 are granted in the form of conditional share awards under the EABP. Awards are subject to clawback and malus.
SAYE – options granted under the all-employee share scheme.
Participants are entitled to receive accrued dividends or dividend equivalents under the LTIP and EABP pro-rated in proportion to the amount of the award that vests.
2
The table above shows the maximum number of shares that could be released if awards were to vest in full. In respect of LTIP and deferred bonus awards, participants are entitled to receive dividends or dividend equivalent amounts, once the share awards have vested.
3
The face value of LTIP and deferred bonus awards made has been calculated by multiplying the maximum number of shares that could vest by or become exercisable by the average closing mid-market share price on the day preceding the grant date. For deferred bonus and LTIP
awards made on 12.06.25, this is 217.8p. For SAYE awards, the face value of options under the 2023 scheme is determined by multiplying the number of options subscribed for by the closing mid-market share price on the date before grant (137.6p). The face value of the 2024 and 2025
SAYE awards is determined by multiplying the number of options subscribed for, including the tax-free savings bonus, by the closing mid-market share price on the date before grant (2024 SAYE: 153.4p, 2025 SAYE: 222.2p).
4
LTIP awards will not vest until the date the Committee determines whether performance conditions have been met, or if later, the date specified above. If dealing restrictions apply on the date of vesting, then vesting will occur on the first date after dealing restrictions cease to apply.
5
The market share price on the date of vest, 18 August 2025, was 225.0p.
Strategic report
Financial
statements
FirstGroup
Annual Report and Accounts 2026
104
Governance report
Introduction
Annual report on remuneration
continued
Directors’ shareholding, shareholding guidelines and summary of outstanding
share interests (audited)
Under the terms of the Policy approved by shareholders at the 2024 AGM, Executive Directors are expected
to hold shares, or rights to shares in the Company, equivalent to a minimum of 200% of base salary within
a five-year period from their date of appointment to create greater alignment of the Executive Directors’
interests with those of shareholders. Executive Directors are also normally expected to hold the in-employment
guideline (or full actual holding if lower) in the first year following cessation of employment and 50% (or full
actual holding if lower) in the second year following cessation of employment.
The Committee reserves the right to relax or waive the application of such guidelines in certain
circumstances, including the impending retirement of an Executive Director.
The table below sets out the shareholdings of the Executive Directors and their connected persons’
shareholdings (including beneficial interests) and a summary of outstanding and unvested share awards
as at 28 March 2026. It shows that Graham Sutherland’s current shareholding is 277.5% of his base salary
and Ryan Mangold’s current shareholding is 534.5% of his base salary.
The Committee believes that it is an essential part of the Policy that Executive Directors build significant
shareholdings. The retention and build-up of equity is important in a long-term business such as FirstGroup, as it
encourages decisions to be made on a long-term, sustainable basis for the benefit of customers and shareholders.
There has been no change in the Directors’ interests in the ordinary share capital of the Company between
those set out below and the date of approval of this report with the exception of Ryan Mangold’s partnership
shares acquired through our all-employee SIP. The beneficial interests of Directors who served during the
year ending 28 March 2026 and their connected persons in the shares of the Company as at that date and
29 March 2025 are shown below.
Ordinary shares beneficially owned
Directors
Date of
appointment
At 29.03.25 or
appointment
date if later
At
28.03.26
1
Unvested
EABP/SAYE/
SIP shares
3,4
Unvested
LTIP
shares
5
Vested but not
exercised
EABP/
LTIP awards
Shareholding
requirement
as % of salary
Current
shareholding
as % of
salary
6,7
%
shareholding
requirement
achieved
Executive Directors
Graham Sutherland
16.05.22
250,005
644,675
677,142
2,109,263
N/A
200%
277.5%
138.7%
Ryan Mangold
2
31.05.19
1,766,290
1,298,277
600,381
1,548,314
N/A
200%
534.5%
267.3%
Non-Executive Directors
8
Lena Wilson
01.02.25
14,000
31,000
-
-
-
-
-
-
Sally Cabrini
24.01.20
10,000
10,000
-
-
-
-
-
-
Myrtle Dawes
01.04.22
3,497
3,497
-
-
-
-
-
-
Anthony Green
15.09.20
1,674
1,674
4,277
-
-
-
-
-
Claire Hawkings
21.01.22
10,000
10,000
-
-
-
-
-
-
Jane Lodge
30.06.21
15,000
15,000
-
-
-
-
-
-
Peter Lynas
30.06.21
80,000
80,000
-
-
-
-
-
-
1
Or date of leaving, if earlier.
2
Ryan Mangold participates in the all-employee SIP. His partnership shares are held in trust and are not at risk of forfeiture. Ryan Mangold acquired an additional 264 partnership shares between 28 March 2026 and the date of approval of this report.
3
EABP shares are deferred shares that are subject to continued employment, but not subject to further performance conditions.
4
SIP matching shares awarded to Ryan Mangold are held in trust and are at risk of forfeiture if the corresponding partnership shares are withdrawn from trust within three years. No matching shares were awarded between 28 March 2026 and the date of approval of this Report.
5
LTIP awards are conditional share awards and nil cost options subject to ongoing performance conditions.
6
Based on the closing share price on 27 March 2026 (168.9p).
7
The percentage shown includes the after-tax value of vested but unexercised awards and the after-tax value of unvested EABP awards that are subject to continued employment.
8
Shares for Non-Executive Directors are held outright, with no attaching performance conditions.
Strategic report
Financial
statements
FirstGroup
Annual Report and Accounts 2026
105
Governance report
Introduction
Annual report on remuneration
continued
Dilution
The Company ensures that the level of shares granted under the Company’s share plans and the means
of satisfying such awards remains within best practice guidelines, so that dilution from employee share
awards does not exceed 10% of the Company’s issued share capital for all share plans and 5% in respect
of executive share plans in any ten-year rolling period. The Committee monitors dilution levels at least
once a year. At 28 March 2026, 3.9% of the Company’s issued share capital had been issued for the
purpose of the SAYE, BAYE and LTIP over a ten-year period.
Employee Benefit Trust (EBT)
The FirstGroup EBT has been established to acquire ordinary shares in the Company, by subscription or
purchase, from funds provided by the Group to satisfy rights to shares arising on the exercise or vesting of
awards under the Group’s share-based incentive plans. As at 28 March 2026, 19,922,152 shares were held
by the EBT to hedge outstanding awards of 42,566,919. This means that the EBT holds sufficient shares to
satisfy approximately 46.8% of outstanding awards.
External board appointments
Where Board approval is given for an Executive Director to accept an outside non-executive directorship,
the Director is entitled to retain any fees received, unless the appointment is in connection with the business
of the Group. Graham Sutherland was appointed as Non-Executive Director of HICL Infrastructure PLC with
effect from 21 May 2025.
Company
Retained fees (£)
Graham Sutherland
HICL Infrastructure PLC
59,953
Percentage change in remuneration levels
The table below shows the movement in the salary, benefits and annual bonus for all Directors between the
current and previous financial year compared with that for the average UK employee (First Bus and First Rail,
but excluding the corporate centre). For the benefits and bonus per employee, the figures are based on those
employees eligible to participate in such schemes.
Executive Directors
Non-Executive Directors
Average UK
employees
1
GS
2
RM
3
LW
4
SC
MD
5
CH
6
JL
6
PL
6,7
AG
8
%
change
to
FY 2026
Salary/fees
3.5%
2.8%
2.8%
-
2.8%
12.7%
2.8%
2.8%
2.8%
2.8%
Benefits
5.5%
41.0%
6.5%
145.7%
29.8%
78.8%
(48.1)%
9.6%
107.1%
0.0%
Annual bonus
(28.7)%
(6.9)%
(6.8)%
-
-
-
-
-
-
-
%
change
to
FY 2025
Salary/fees
4.0%
4.0%
4.0%
N/A
4.0%
4.0%
4.0%
4.0%
4.0%
4.0%
Benefits
9
135.6%
51.0%
5.7%
N/A
10.9%
40.8%
(30.7)%
67.2%
67.6%
0.0%
Annual bonus
(19.0)%
(9.2)%
(9.1)%
–
–
–
–
–
–
–
%
change
to
FY 2024
Salary/fees
6.0%
3.0%
3.0%
N/A
3.0%
3.0%
3.0%
3.0%
3.0%
3.0%
Benefits
9
(15.6)%
(46.2)%
(2.6)%
N/A
102%
(4.8)%
(30.9)%
48.8%
(47.5)%
0.0%
Annual bonus
9.1%
3.0%
3.0%
–
–
–
–
–
–
–
%
change
to
FY 2023
Salary/fees
10
5.9%
N/A
2.4%
N/A
0.0%
N/A
0.0%
0.0%
(14.6)%
0.0%
Benefits
(7.3)%
N/A
0.0%
N/A
(41.8)%
N/A
N/A
24.0%
116.2%
0.0%
Annual bonus
(32.3)%
N/A
(0.7)%
–
–
–
–
–
–
–
%
change
to
FY 2022
Salary/fees
10
11.1%
N/A
7.1%
N/A
6.1%
N/A
N/A
N/A
N/A
0.0%
Benefits
4.2%
N/A
0.0%
N/A
N/A
N/A
N/A
N/A
N/A
0.0%
Annual bonus
576.6%
N/A
N/A
–
–
–
–
–
–
–
1
We use all UK employees as a reference, as we believe this provides a more accurate reference point. Pay increases for the majority of UK employees in First Bus and First Rail are collectively bargained with trade unions in individual operating companies in First Bus and First Rail.
Some of these agreements are multi-year deals.
2
Graham Sutherland was appointed to the Board as Chief Executive Officer on 16 May 2022. As such, no comparison to FY 2022 is available and his FY 2023 pay has been annualised for comparison purposes.
3
Bonuses were not paid in FY 2020 or FY 2021, therefore, the percentage change in annual bonus to FY 2022 is ‘N/A’, meaning that the year-on-year change cannot be calculated.
4
Lena Wilson was appointed as Chair on 1 February 2025. As such, no comparison before FY 2026 is available, her FY 2025 fee has been annualised for comparison purposes.
5
Myrtle Dawes was appointed as designated NED for Workforce and Chair of the Colleague on 25 July 2025, the additional fee she receives has been annualised for comparison purposes. Myrtle Dawes was appointed to the Board on 1 April 2022. As such, no comparison to before FY
2024 is available.
6
Claire Hawkings, Jane Lodge and Peter Lynas were appointed to the Board in FY 2022. FY 2022 fees have been annualised for comparison purposes.
7
Peter Lynas served as Chair of Board Safety Committee from September 2021 to March 2022. For comparison purposes, the fee he received as Committee Chair has been annualised. Peter Lynas’ fees decreased in FY 2023 compared with FY 2022 as he no longer served as Chair of a
Committee. Peter Lynas acted as Chairman from 10 September 2024 until the appointment of Lena Wilson as Chair on 1 February 2025. As such, he received a fee of £22,005 for this role. Peter Lynas resumed the role of Senior Independent Director on 1 February 2025. For comparison
purposes, FY 2025 fees relate to the fees he receives as a Senior Independent Director.
8
Anthony Green retired from the Board as Group Employee Director at the 2025 AGM, his FY 2026 fee has been annualised for comparison purposes.
9
Private medical insurance premium rates for all employees, including the Executive Directors, were lower in FY 2024 compared with previous years due to a Covid rebate. Likewise, premium rates increased by 51% for all employees in FY 2025.
10
Directors’ salary/fee figures for FY 2021 reflect the voluntary 20% reduction between April to July 2020. There were no changes to NED fees between FY 2020 and FY 2023, but an increase of 3.0% in FY 2024 and 4.0% in FY 2025.
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Annual report on remuneration
continued
CEO pay ratio
In line with reporting requirements, the table below sets out the ratio at the 25th, 50th and 75th percentiles
of the total remuneration received by the Chief Executive Officer, compared with the total remuneration
received by our UK employees. The Company has calculated the ratios in accordance with the methodology
of Option B as it was deemed the most reasonable and practical approach given the collation of data
exercise required for gender pay gap reporting. There has been no departure from this methodology and
no element of pay has been omitted. It should be noted that the pay ratio may vary year-on-year and the
incentive outcomes for the Chief Executive Officer can impact the results significantly. We will provide an
explanation in each year’s report around the change in the ratio as well as any additional context, where
helpful, to understand variance. The UK employees at the lower quartile, median and upper quartiles were
identified as at 5 April 2025 and their salary and total remuneration were calculated in respect of actual pay
data from 30 March 2025 to 28 March 2026.
The Committee is satisfied that these pay ratios are consistent with our pay, reward and progression policies
and that these colleagues are representative of the relevant percentiles across the organisation, as they
represent frontline workers in our First Bus and First Rail divisions, i.e., the large majority of our UK workforce
receiving basic pay, overtime, holiday pay and employer pension contributions. The figures also include
sick pay (where relevant).
The decrease in the CEO pay ratio compared with FY 2025 is driven by the variable pay awards. The FY 2026
EABP vesting outcome is slightly reduced compared to FY 2025 and the share price movement between
FY 2025 and FY 2026 affects the reported value of the 2023 LTIP award.
The Committee is satisfied that the data included in the CEO pay ratio table reflect the goals of the Group’s
Remuneration Policy to support colleagues in the performance of their roles in collectively delivering the
Group’s strategy. In particular, the performance-based framework that rewards employees for their
individual efforts and the performance of the Company, and to structure pay in a simple and transparent
manner, have been applied consistently.
Pay ratio
Year
Method
25th
percentile
50th
percentile
75th
percentile
FY 2026
Option B
83:1
77:1
55:1
Total remuneration
£35,690
£38,807
£53,737
Salary only
£32,166
£34,636
£45,530
FY 2025
Option B
116:1
90:1
61:1
FY 2024
Option B
42:1
40:1
26:1
FY 2023
Option B
34:1
30:1
22:1
FY 2022
Option B
68:1
62:1
41:1
FY 2021
Option B
30:1
25:1
16:1
FY 2020
Option B
32:1
25:1
17:1
For FY 2026 the CEO total remuneration was £2,974,310 and the CEO salary was £605,700.
Relative importance of spend on pay
The table below sets out the Company’s expenditure on pay relative to adjusted operating profit, shareholder distributions by way of dividends and share buybacks, as well as spend on zero emission vehicles, an area of
significant investment.
FY 2026
£m
FY 2025
£m
%
change
Adjusted operating profit
1
221.5
222.2
-0.3%
Distributions to shareholders
2
88.9
84.2
5.6%
Spend on zero emission vehicles
3
86.0
38.9
121.1%
Total employee pay
4
1,704.1
1,710.9
-0.4%
1
Group adjusted operating profit, as reported in note 5 in the notes to the consolidated financial statements, has been used as a comparison as it is a key financial metric that the Board considers when assessing Company performance.
2
Distributions to shareholders, as reported in the consolidated statement of changes in equity, of £88.9m in FY 2026 consists of £38.9m in dividends (£45.6m including non-controlling interests) and £50.0m share buyback (£50.4m including related costs). Distributions to shareholders
in FY 2025 of £84.2m consists of £34.2m in dividends (£37.6m including non-controlling interests) and £50.0m share buyback (£50.4m including related costs).
3
Spend on zero emission vehicles is our spend, net of grant funding.
4
Total employee pay is the total pay for all Group employees, including pension and social security costs. The average monthly number of employees in FY 2026 was 30,995 (FY 2025: 30,763).
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Annual report on remuneration
continued
Committee membership and attendance
The membership of the Committee is shown on page 92 and attendance is set out on page 82. After each
meeting, the Chair of the Committee presents a report on its activities to the Board. The Chief Executive
Officer, General Counsel and Company Secretary and the Committee’s external remuneration adviser
will normally attend meetings by invitation, to provide advice and respond to specific questions. Other
attendees may include the Chair, Chief People Officer, Chief Financial Officer and the Director of Group
Reward. Attendees are not involved in any decisions and are specifically excluded from any matter
concerning their own remuneration. The Group Company Secretary and General Counsel acts as
secretary to the Committee.
Who supports the Committee?
The Committee can obtain the advice of external remuneration consultants and is solely responsible for
their appointment, retention and termination, and for the approval of the basis of their fees and other
terms. The Chair of the Committee agrees the protocols under which the external remuneration
consultants provide advice.
During the early part of FY 2026, the Committee was supported by Willis Towers Watson (WTW). WTW
provided independent advice and commentary on a range of topics, including Directors’ remuneration,
discretionary share plans, corporate governance and executive remuneration trends. WTW’s fees for advice
provided to the Committee were £58,800 (FY 2025: £60,040), charged on a time-spent basis. WTW provided
remuneration advice, including the provision of benchmark data, to the Company.
In November 2025, following a competitive tender process led by the Chair of the Committee, Deloitte was
appointed. During the year Deloitte provided independent advice and commentary on a range of topics,
including Directors’ remuneration, discretionary share plans, corporate governance and executive
remuneration trends. Deloitte’s fees for advice provided to the Committee were £20,500, charged
on a time-spent basis.
WTW and Deloitte are both members of the Remuneration Consultants Group Code of Conduct and adhere
to this Code in their dealings with the Committee. The Committee reviews the appointment of its advisers
annually and is satisfied that the advice it receives is objective and independent.
Shareholder voting on remuneration
At the 2025 AGM, shareholders approved the Directors’ remuneration report. Shareholders approved the
Directors’ Remuneration Policy at the 2024 AGM, which was published in the FY 2024 Annual Report and
Accounts. The results of these votes are shown below.
To approve the Directors’ remuneration
report at the 2025 AGM
To approve the Directors’ Remuneration
Policy at the 2024 AGM
2025 AGM voting
2024 AGM voting
Votes for
441,012,155
Votes against
15,310,095
Votes withheld
198,405
Votes for
426,755,092
Votes against
29,479,055
Votes withheld
286,508
Note: A ‘Vote withheld’ is not a vote in law and is not counted in the calculation of the votes ‘for’ and ‘against’ a resolution.
To approve the relevant Directors’ remuneration report
Votes for
Votes against
2025 AGM
98.33%
1.67%
Note: A ‘Vote withheld’ is not a vote in law and is not counted in the calculation of the votes ‘for’ and ‘against’ a resolution.
To approve the Directors’ Remuneration Policy
Votes for
Votes against
2024 AGM
93.54%
6.46%
Further engagement
The Committee values its continued dialogue with shareholders and engages directly with them and their
representative bodies at the earliest opportunity. Shareholder feedback received in relation to the AGM, as
well as any additional feedback and guidance received during the year, is considered by the Committee
as it develops the Company’s remuneration framework and practices.
In line with Provision 3 of the Code, the Committee Chair welcomes questions from shareholders on the
Committee’s activities.
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Annual report on remuneration
continued
The current Remuneration Policy was approved at the 2024 Annual General Meeting on 26 July 2024. The full Policy can be found on the FirstGroup plc website and on pages 144 to 155 in the FY 2024 Directors’ Remuneration report.
The Company’s Policy remains to attract, retain and motivate its leaders and to ensure they are focused on delivering business priorities within a framework designed to promote the long-term success of FirstGroup and
align with shareholder interests. In order to prevent any conflicts of interest, the Committee is composed entirely of independent Non-Executive Directors. No individual is involved in deciding their own remuneration.
Malus and clawback
Malus and clawback provisions apply to the EABP and LTIP awards. Malus provisions allow us to reduce the amount of any unvested awards, potentially to zero, prior to payment or vesting. Cash bonuses under the EABP can
be clawed back up to the third anniversary of payment and deferred share awards may be subject to malus up to the vesting date. LTIP awards can be clawed back up to the fifth anniversary of grant. The period in which
malus and clawback provisions may apply is appropriate as it aligns with the vesting period of incentives and reflects the time during which risks or exposure may materialise.
Events that may trigger the Remuneration Committee to apply malus and/or clawback include, but are not limited to:
a material misstatement (including any omission) in the Company’s financial results
where the award, or the vesting outcome of the award, was based on a material error, or any inaccurate or misleading information
any form of misconduct
insolvency or corporate failure
regulatory censure or significant reputational damage
The Committee confirms that malus and clawback provisions were not exercised during the year.
The diagram below illustrates the balance of pay and time period of each element of the Policy for Executive Directors.
Total pay over five years
Year 1
Year 2
Year 3
Year 4
Year 5
Fixed pay
Salary
Fixed pay
Benefits, Pension
EABP
(Malus and clawback
provisions apply)
Up to 150% of salary
50% in cash
50% in shares. Three-year deferral period
No further performance conditions
LTIP
(Malus and clawback
provisions apply)
Up to 200% of salary
Three-year performance period
Two-year holding period
No further performance conditions
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Remuneration Policy summary
The table below sets out an overview of the key areas of the Policy and summarises how the Committee applied the Policy in FY 2026, together with details of how the Committee intends to implement the Policy in FY 2027.
Purpose and link
to strategy
Operation
Maximum opportunity
How we implemented the
Policy in FY 2026
How we plan to implement
the Policy in FY 2027
Salary
To attract and maintain
high calibre executives with
the attributes, skills and
experience required
to deliver the Group’s strategy.
Typically reviewed annually, effective from 1 April.
Any increases take account of:
Company and individual performance
and experience
role and responsibilities
market positioning
external indicators, such as inflation and market
conditions, and
pay increases made to the wider workforce
No recovery or withholding applies.
Salary increases (in percentage terms) for Executive
Directors will normally be with reference to increases
made to the wider workforce, however there is no formal
maximum. Where the Committee considers it necessary
or appropriate, larger increases may be awarded in
individual circumstances, including, but not limited to,
factors such as an increase in the size or scope of the
role, or the individual’s development and performance
in the role.
The Committee has the flexibility to set the salary of
a new hire at a discount to the market level and to
realign it in subsequent years as the individual gains
experience in the role. In exceptional circumstances,
the Committee may agree to pay above market levels
to secure or retain an individual who is considered by
the Committee to possess significant and relevant
experience that is critical to the delivery of the
Company’s strategy.
An increase of 2.8% was
applied to the CEO and CFO
from 1 April 2025. This increase
was aligned to the general
non-collectively bargained
employee salary increase.
An increase of 3.0% was applied
to the CEO and CFO from 1 April
2026. This increase was aligned
to the increase for the general
non-collectively bargained
employee salary increase. See
page 103 for more information.
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Introduction
Remuneration Policy summary
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Purpose and link
to strategy
Operation
Maximum opportunity
How we implemented the
Policy in FY 2026
How we plan to implement
the Policy in FY 2027
Benefits
Provide market-competitive
benefits to assist in attracting
and retaining executives and
to support them in the
performance of their roles.
A range of benefits may be provided, including,
but not limited to, private medical insurance,
life assurance, long-term disability insurance,
company car allowance, general employee
benefits, including participation in our all-employee
share plans and travel and related expenses.
The cost of benefits is not pre-determined, reflecting
the need to allow for increases associated with the
provision of benefits. As such, there is no formal maximum.
Normal Company
benefit provision.
No change to FY 2026.
Pension benefits
Allows executives to build
long-term savings for their
retirement and ensures the
total remuneration package
is competitive.
Payment may be made into a pension scheme
or delivered as a cash allowance.
Executive Directors receive a pension contribution, or
cash allowance, of up to the average pension benefit
for the wider UK workforce, up to a maximum of 15% of
base salary.
The CEO receives a pension
contribution or cash allowance
of 5% of base salary. The CFO
pension contribution remains
at 15% of base salary.
No change to FY 2026.
Annual bonus
To focus on the delivery
of annual goals, to strive
for superior performance and
to achieve specific targets
which support the strategy.
The deferred share element
provides alignment with
shareholders and
supports retention.
Bonuses are awarded annually under the
Executive Annual Bonus Plan (EABP).
At least half the bonus awarded in any year will
be deferred into shares, normally for a period
of three years.
The EABP is reviewed annually to ensure
performance measures and targets are
appropriate and support the strategy.
Dividend equivalent payments may accrue on
shares which vest under the EABP.
The Committee retains the discretion, acting fairly
and reasonably, to alter the bonus outcome in light
of the underlying performance of the Group, taking
into account any factors it considers relevant.
Malus and clawback provisions apply.
The maximum annual bonus opportunity for
the Executive Directors is 150% of salary.
Performance measures
(as a % of maximum):
Operating profit – 50%
Cash flow – 20%
Operational – 20%
Personal objectives – 10%
FY 2026 bonus awards of
109.4% (72.9% of maximum)
for the CEO and 107.9% of base
salary (71.9% of maximum) for
the CFO. See pages 98 and 99
for further details.
No change to the maximum
opportunity for FY 2026.
Performance measures
(as a % of maximum):
Operating profit – 60%
Cash flow – 20%
Operational – 20%
See page 103 for further details.
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Remuneration Policy summary
continued
Purpose and link
to strategy
Operation
Maximum opportunity
How we implemented the
Policy in FY 2026
How we plan to implement
the Policy in FY 2027
Long-Term Incentive Plan (LTIP)
Incentivises the execution of
strategy, and drives long-term
value creation and alignment
with shareholders.
Awards under the LTIP are conditional rights
to receive shares or nil cost options over
shares, subject to continued employment
or good leaver status and the achievement
of performance conditions.
Up to 20% of the maximum may be payable for
threshold performance, with maximum vesting
being equal to 100% of any award made.
Shares which vest under the LTIP are typically
subject to an additional holding period of
two years.
Dividend equivalent payments may accrue
on shares which vest under the LTIP.
The Committee retains the discretion, acting fairly
and reasonably, to alter the LTIP outcome in light of
the underlying performance of the Group, taking
account any factors it considers relevant.
Malus and clawback provisions apply.
Normal award policy is for a maximum annual
award opportunity of 200% of base salary for
the Chief Executive Officer and 175% for other
Executive Directors.
In exceptional circumstances, awards of up to 300% of
base salary may be made, such as to aid recruitment.
Performance measures
(as a % of maximum):
EPS – 50%
Relative TSR – 30%
ESG Scorecard – 20%
Grant levels:
CEO – 200% of salary
CFO – 175% of salary
See page 100 for details of the
targets for the 2025 LTIP awards
granted in the year.
The 2023 LTIP had a vesting
outcome of 100%. See page 99
for further details.
No change to maximum
LTIP opportunities. Performance
measures (as a %of maximum):
EPS – 55%
Relative TSR – 35%
Additional ZE buses – 10%
See page 103 for detail on
LTIP awards to be granted
for FY 2027.
Shareholding guidelines
To ensure that Executive
Directors’ interests are aligned
with those of shareholders.
During employment
The Executive Directors are expected to hold
shares, or rights to shares, equivalent in value
to a minimum of 200% of base salary within a
five-year period from their date of appointment.
Post-employment
Following cessation, Executive Directors are
normally expected to hold:
the in-employment guideline (or full actual
holding if lower) for the first year following
cessation of employment, and
50% of the in-employment guideline (or full
actual holding if lower) for the second year
following cessation of employment
The post-employment guideline will apply to share
awards granted under incentive plans from the
2021 AGM onwards and will not include shares
purchased outright by an Executive Director.
Not applicable.
CEO – 200% of salary
CFO – 200% of salary
See page 105 for further details
on shareholding requirements
and outstanding share awards.
No change to requirements.
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Remuneration Policy summary
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Compliance with the Corporate Governance Code
P Remuneration policies and practices designed to support strategy
The Directors’ Remuneration Policy, which was approved at the 2024 AGM, was designed with consideration of the UK Corporate Governance Code. The majority of the Executive Directors’ remuneration is through
performance-related incentives linked to the Group’s strategic goals. Half of any Executive Director’s annual bonus that vests under the EABP is deferred into shares that vest after three years. Any awards that vest
under the LTIP are subject to a further two-year holding period. Additionally, the Executive Directors have shareholding guidelines and post-cessation shareholding guidelines provide a clear link to the Group’s
ongoing performance and shareholder experience. See pages 144 to 155 of the 2024 Annual Report for the 2024 Policy.
Q Formal and transparent procedure for developing policy on executive remuneration
FirstGroup welcomes open and frequent dialogue with shareholders on its approach to remuneration. Major shareholders have been consulted on the Committee’s approach to remuneration.
R Directors to exercise independent judgement and discretion when authorising remuneration outcomes
The Remuneration Policy allows for the use of discretion to adjust the formulaic incentive outcomes if they are not reflective of underlying performance of the Group. As noted under Provision 37, discretion has been
applied to reduce formulaic outcomes under the EABP in FY 2020 and FY 2021, resulting in no bonus being awarded in either year. The Committee also used its discretion to apply a downward adjustment resulting
in an overall reduction of 10% of the 2020 LTIP award that vested in June 2023.
32 Establish a remuneration committee
The Company has a Remuneration Committee in accordance with the requirements of the Code.
33 Delegation of responsibilities and review of workforce remuneration and related policies
When determining senior team pay, the Committee considers it in the context of wider workforce pay, policies and practices. Each year, a number of items are tabled at Committee meetings to ensure the approach
throughout the Group is fair. See pages 95 and 96 for further information.
34 Non-executive director remuneration
The Company’s NEDs each receive an annual fee reflecting the time commitment for their roles. An additional fee is paid to the Senior Independent Director and Chairs of the Audit, Remuneration and Responsible
Business Committees to reflect the additional time commitment associated with these roles. The NEDs do not receive any performance-related pay or equity awards. NEDs are permitted to buy shares in the Company,
subject to the Company’s share dealing code. See page 102 for fees paid to NEDs and the Chair.
35 Consultants appointed by the committee
Following a formal tender process, Deloitte was appointed by the Committee in November 2025, replacing Willis Towers Watson.
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Compliance with the Corporate Governance Code
36 Remuneration schemes should promote long-term holdings by executive directors
Executive Directors are required to hold shares to the value of 200% of base salary within five years of appointment. Post-cessation, Executive Directors must maintain 100% of their in-employment shareholding guideline
in the first year following employment, dropping to 50% in the second year (or the full actual holding if lower).
37 Use of discretion
As noted in Principle R, the Committee has the ability to use discretion to override formulaic outcomes.
The Committee used its discretion to reduce formulaic outcomes under the FY 2020 and FY 2021 EABP, resulting in no payout in both years, to ensure performance is reflective of the Company’s underlying performance
and aligned with the shareholder experience. The Committee also used its discretion to apply a downward adjustment resulting in an overall reduction of 10% of the 2020 LTIP award that vested in June 2023.
38 Malus & clawback provisions
Malus and clawback provisions apply to both the EABP and LTIP. Malus and clawback provisions were not exercised during the year.
39 Only basic salary to be pensionable
The Company complies with this provision and pension contributions are aligned with the wider workforce. See page 96 for further information.
40 Notice and contractual periods
The notice and contractual periods for the Executive Directors are for one year.
41 Report on the work of the committee and reporting requirements
The strategic rationale for our Executive Director remuneration policies and structures is set out in the Remuneration Committee Chair’s letter on pages 92 and 93 and in the Annual report on remuneration on pages 97
to 108. The Committee is satisfied that the remuneration outcomes are appropriate, considering internal and external measures and the wider workforce pay.
We encourage an open dialogue with shareholders on executive remuneration matters.
In developing the Remuneration Policy, we consider alignment with the wider workforce pay policies. The Committee reviews wider workforce pay and practices and Myrtle Dawes chairs the Colleague Advisory Panel
and answers questions.
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Directors’ report and additional disclosures
Powers of the Directors
The Directors are responsible for the management
of the business of the Company and may exercise
all powers of the Company subject to applicable
legislation and regulation and the Company’s
Articles of Association (Articles).
Conflicts of interest
The Directors have a statutory duty under the
Companies Act 2006 to avoid situations in which
they have, or can have, a direct or indirect interest
that conflicts, or may conflict, with the interests of the
Company. This duty is in addition to the existing duty
that a Director owes to the Company to disclose to
the Board any transaction or arrangement under
consideration by the Company. The Company’s
conflict of interest procedures are reflected in the
Articles. In line with the Companies Act 2006, the
Articles allow the Directors to authorise conflicts
and potential conflicts of interest where appropriate.
The decision to authorise a conflict can only be
made by non-conflicted Directors. Directors do
not participate in decisions concerning their own
remuneration or interests.
The Company Secretary minutes the consideration
of any conflict or potential conflict of interest and
authorisations granted by the Board. On an ongoing
basis, the Directors inform the Company Secretary
of any new, actual or potential conflict of interest
that may arise or if there are any changes in
circumstances that may affect an authorisation
previously given. Even when authorisation is given,
a Director is not absolved from their duty to promote
the success of the Company.
Furthermore, the Articles include provisions relating
to confidential information, attendance at Board
meetings and availability of Board papers to protect
a Director from breaching their duty if a conflict of
interest arises.
The Directors present their report on the affairs of the
Group, together with the audited financial statements
and the report of the auditor for the 52 weeks ended
28 March 2026. Information required to be disclosed
in the Directors’ report may be found below and is
incorporated into the Directors’ report by cross-
reference to the following sections of the Annual
Report and financial statements in accordance with
the Companies Act 2006 (the 2006 Act) and Listing
Rule 9.8.4R of the Financial Conduct Authority.
Information
Page
Sustainability governance
91
Greenhouse gas emissions
34
Proposed final dividend
28
Risk factors and principal risks;
going concern and viability
statements
60 to 71
Governance arrangements;
human rights and anti-
corruption and bribery matters
32 to 33
Long-term incentive schemes
99 to 100
Financial instruments and
related market transactions
161 to 167
Directors
The Directors of the Company who served during
the year are shown on pages 75 to 77.
Details of the Directors’ interests in shares can
be found in the Directors’ remuneration report
on page 104.
During the year, no Director had any interest in any
shares or debentures in the Company’s subsidiaries,
or any material interest in any contract with the
Company or a subsidiary being a contract of
significance in relation to the Company’s business.
These provisions will only apply where the
circumstance giving rise to the potential conflict
of interest has previously been authorised by the
Directors. The Board considers that the formal
procedures for managing conflicts of interest
currently in place have operated effectively
during the year under review.
Election and re-election of Directors
Directors are required under the Articles to submit
themselves for election by shareholders at the AGM
following their appointment by the Board. Also, in
accordance with best practice and the Code, all
Directors put themselves forward for re-election by
shareholders annually. This year they will do so at
the AGM on 30 July.
Directors’ indemnities and
liability insurance
FirstGroup maintains liability insurance for its
Directors and Officers. The Company has also
granted indemnities to the extent permitted by law
to each of the Directors, the Company Secretary and
a number of other executives and senior managers.
These indemnities were in place throughout the
period and are uncapped in amount in relation to
certain losses and liabilities which they may incur
to third parties in the course of acting as a Director
or Officer of the Company, or any of its associated
companies. Neither the indemnity, nor insurance
cover provides protection in the event a Director
or Officer is proved to have acted fraudulently or
dishonestly. The indemnity is categorised as a
‘qualifying third party indemnity’ for the purposes
of the Companies Act 2006 and will continue in
force for the benefit of Directors and Officers on
an ongoing basis.
Research and development
The Group does not conduct any meaningful
research or development.
Disclosure of information to the
external auditor
Each of the Directors who held office at the date of
approval of this report confirm that, so far as they
are aware, there is no relevant audit information
(being information needed by the auditor in
connection with preparing its audit report), of which
the Company’s auditor is unaware, and each of the
Directors has taken all the steps that they ought
reasonably to have taken as a Director in order to
make themselves aware of any relevant audit
information and to establish that the Company’s
auditor is aware of that information.
This confirmation is given and should be interpreted
in accordance with the provisions of Section 418 of
the Companies Act 2006.
Share capital
As at 28 March 2026, the Company’s issued share
capital was 570,695,015 ordinary shares of 5 pence,
each credited as fully paid, and the Company held
8,164,166 of these shares in treasury. The issued
share capital of the Company which carries voting
rights of one vote per share comprised 562,530,849
ordinary shares. Further details of the Company’s
issued share capital are shown in note 25 to the
Company’s financial statements.
The Company’s shares are listed on the London
Stock Exchange.
Articles of Association
The description in this section summarises certain
provisions of the Company’s Articles and applicable
Scottish law concerning companies. This summary
is qualified in its entirety by reference to this
Company’s Articles and the Companies Act 2006.
The Company’s Articles may be amended by a
special resolution of the Company’s shareholders.
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Introduction
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Annual Report and Accounts 2026
115
Directors’ report and additional disclosures
continued
Substantial shareholdings
As at 28 March 2026, the Company had been notified under the FCA’s Disclosure, Guidance and
Transparency Rule of the following interests in its total voting rights of 3% or more:
Name of shareholder
Number of
ordinary shares
% of total
voting rights
Date of
notification
Ameriprise Financial, Inc.
56,164,499
9.98
19 November 2025
BlackRock, Inc
34,142,655
5.96
4 August 2025
Schroders Plc
28,079,627
4.99
5 January 2026
Dimensional Fund Advisors LP
28,034,918
4.97
25 September 2025
Majedie Asset Management Limited
60,915,714
4.99
3 February 2021
Aberforth Partners LLP
33,717,348
4.97
6 September 2023
Coast Capital Management LP
25,169,383
3.35
20 May 2022
Between 28 March 2026 and the date of this report:
Name of shareholder
Number of
ordinary shares
% of total
voting rights
Date of
notification
Equiniti Trust (Jersey) Limited as trustee of the
FirstGroup plc Employee Benefit Trust
23,092,254
4.10
26 May 2026
Dimensional Fund Advisors LP
28,167,366
5.01
29 May 2026
Going concern and viability
Directors are required to consider if it is appropriate
to adopt the going concern basis of accounting.
Disclosure of the Directors’ deliberations to determine
whether it is appropriate to adopt the going concern
basis of accounting in addition to consideration of
whether there are any material uncertainties which
may affect the Group’s ability to continue to adopt
this basis can be found in the Going concern
statement on page 71, the Audit Committee report
starting on page 85 and in note 2 to the financial
statements. In summary, the Directors have
concluded that it is appropriate to prepare the
financial statements on a going concern basis.
Directors are also required to provide a broader
assessment of viability over a longer period, which
can be found on page 70.
Employee share plans
The Company operates a number of employee
share plans, details of which are set out in note 33
and in the Directors’ remuneration report that starts
on page 92.
All of the Company’s employee share plans
contain provisions relating to change of control.
On a change of control, options and awards granted
to employees may vest and in the case of options
become exercisable, subject to the satisfaction of
any applicable performance conditions at the time.
Stakeholder engagement
The Board has determined that the Group’s
stakeholders are customers, investors, government,
employees, communities and our strategic partners
and suppliers. The Board is aware that its actions
and decisions impact our stakeholders. Effective
engagement with stakeholders is important to the
Board as it strengthens the business and helps to
deliver a positive result for all our stakeholder
groups. In order to comply with Section 172 of the
Companies Act, the Board is required to take into
consideration the interests of stakeholders and
include a statement setting out the way in which
Directors have discharged this duty during the year.
The Group’s stakeholders are identified on pages
56 to 58 of the Strategic report and the statement of
compliance with Section 172 is set out on page 59.
Further information on workforce engagement can
also be found on page 46.
Purchase of own shares
At the AGM of the Company in 2024, authority was
granted for the Company to purchase up to 14.99%
of its ordinary shares. The Company announced a
£50m buyback programme on 10 June 2025 under
the authority granted at the 2024 AGM and restricted
this to 14.99% of the issued share capital on the day
before the programme commenced. The £50m
buyback programme completed on 2 October 2025.
Any buybacks commencing before the 2026 AGM
will be conducted under the authority granted at
the 2025 AGM although if the authority is renewed
then the renewed authority may be relied upon. The
Company anticipates seeking authority to purchase
up to 14.99% of its ordinary shares at the AGM in 2026.
Political donations
At the 2025 AGM, shareholders passed a resolution
to authorise the Company and its subsidiaries to
make political donations to political parties or
independent election candidates, to other political
organisations, or to incur political expenditure (as
such terms are defined in Sections 362 to 379 of the
2006 Act), in each case in amounts not exceeding
£100,000 in aggregate. As the authority granted at
the 2025 AGM will expire, renewal of this authority
will be sought at this year’s AGM. Further details
are available in the Notice of AGM.
As a result of the broad definition used in the 2006
Act of matters constituting political donations, it
is possible that normal business activities, which
might not be thought to be political expenditure
in the usual sense, could be covered. Accordingly,
authority is being sought as a precaution to ensure
that the Company’s normal business activities do
not infringe the 2006 Act, but it is not the policy of
the Company to make donations to UK or EU political
organisations, nor to incur other political expenditure
in the UK or EU.
No political donation nor expenditure was incurred
by the Company and its subsidiaries during FY 2026.
Shares
The rights attached to the ordinary shares of the
Company are defined in the Company’s Articles.
No person has any special rights of control over
the Company’s share capital and all issued
shares are fully paid.
Voting rights
Shareholders are entitled to attend and vote at any
general meeting of the Company. It is the Company’s
practice to hold a poll on every resolution at general
meetings. This means that each member present in
person or by proxy has one vote for every share held.
In the case of joint holders the vote of the senior
shareholder who tenders a vote, whether in person
or by proxy, shall be accepted to the exclusion of the
votes of the other joint holders and, for this purpose,
seniority shall be determined by the order in which
the names stand in the Register of Members in
respect of the joint holding.
Dividend rights
The Directors may declare an interim dividend and
shareholders may by ordinary resolution declare
final dividends, but the amount of the final dividend
may not exceed the amount recommended by
the Board.
Transfer of shares
There are no specific restrictions on the size of
a holding, nor on the transfer of shares which are
both governed by the general provisions of the
Company’s Articles and prevailing legislation. The
Directors are not aware of any agreements between
holders of the Company’s shares that may result in
restrictions on the transfer of securities or on voting
rights at any meeting of the Company.
Strategic report
Governance report
Financial
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Introduction
FirstGroup
Annual Report and Accounts 2026
116
Directors’ report and additional disclosures
continued
First Rail
As at 31 March 2026, the Group’s contracted
passenger rail operators, First Greater Western
Limited and First Trenitalia West Coast Rail Limited
(jointly owned with Trenitalia) are each party to
a contractual agreement with the Secretary of
State for Transport. These agreements are subject
to termination clauses which may apply on a
change of control.
First Greater Western Limited, First Trenitalia West
Coast Rail Limited and the Group’s non-contracted
rail operators, Hull Trains Company Limited and East
Trains Limited each hold railway licences as required
by the Railways Act 1993 (as amended); these
licences may be revoked on three months’ notice
if a change of control occurs without the approval
of the ORR. All of these operators also require and
hold track access agreements with Network Rail
Infrastructure Limited under which they are
permitted to access railway infrastructure.
Failure by any of the operators to maintain its railway
licence is a potential termination event under the
terms of the track access agreements. The Group’s
railway operators also lease rolling stock from
specialist rolling stock leasing companies such as
Eversholt Rail Group, Rock Rail Limited, Beacon Rail
Limited, Porterbrook Leasing Company Limited and
Angel Trains Limited. A material number of the
individual leasing agreements include change of
control provisions. The Group is also involved from time
to time in bidding processes for transport contracts in
the UK and further afield which customarily include
change in circumstance provisions which would be
triggered on a change of control and could result in
termination or rejection from further participation in
the relevant competitions.
On 25 May 2025, the operations of First MTR South
Western Trains Limited (jointly owned with MTR
Corporation) were transferred to the Department for
Transport Operator (South Western Railway Limited).
Certain provisions of First MTR South Western Trains
Limited National Rail Contract will remain in force
until the final net assets of First MTR South Western
Limited have been settled and the company wound
down. This process is expected to take a number of
years, in line with experience on previous franchises.
Change of control – significant
agreements
Financing agreements
As at 28 March 2026, the Group had a £300m
multi-currency revolving credit and guarantee
facility between, amongst others, the Company
and The Royal Bank of Scotland plc dated
30 January 2025, maturing in January 2031.
Following any change of control of the Company,
individual lenders may negotiate with the Company
with a view to resolving any concerns arising from
such change of control. If the matter has not been
resolved within 30 days, an individual bank may
cancel its commitment and the Company must
repay the relevant proportion of any drawdown.
The Group also had a £100m term loan facility
between, amongst others, the Company and The
Royal Bank of Scotland plc dated 10 March 2025,
maturing in March 2028. Following any change of
control of the Company, individual lenders may
negotiate with the Company with a view to resolving
any concerns arising from such change of control.
If the matter has not been resolved within 30 days,
an individual bank may cancel its commitment and
the Company must repay the relevant proportion of
any drawdown.
The Group also had a £150m Green Hire Purchase
Finance Facility between, amongst others, the
Company and Lloyds Bank plc dated 21 December
2023, maturing in December 2026. Following any
change of control of the Company, individual
lenders may negotiate with the Company with a
view to resolving any concerns arising from such
change of control. If the matter has not been
resolved within 30 days, an individual bank may
cancel its remaining available commitment under
the facility and immediately terminate any hire
agreements already in place.
In addition:
(i) Open access operations – We are mobilising
First Rail Stirling Limited to operate services
between Stirling and Euston and First Wales &
Western Limited to operate services between
Paddington and Carmarthen. Both of these
operators hold track access agreements with
Network Rail Infrastructure Limited. First Rail Stirling
Limited holds a safety certificate and operator
licence and First Wales & Western Limited will apply
for the same in due course. As with the Group’s
other railway operators, each of these operators
have leases for rolling stock from specialist rolling
stock leasing companies in place.
(ii) London Overground concession – The Group
was awarded the contract to operate the London
Overground network, to be delivered through
its subsidiary, First Rail London Limited. The
contract commenced on 3 May 2026 and, as
at 31 March 2026, the business was in the process
of mobilisation. As with the Group’s other rail
activities, the concession is subject to customary
contractual and regulatory requirements,
including operator licensing, safety certification
and change of control provisions.
Significant shareholders’ agreements
The Group, through First Rail Holdings Limited, has
shareholders’ agreements governing its relationship
with MTR Corporation in relation to the SWR rail
operator, and with Trenitalia in relation to the West
Coast Partnership rail operator. As is customary, these
agreements include provisions addressing change
of control. Notwithstanding the transfer of the SWR
operations to the DfTO, the shareholder agreement
with MTR Corporation survives this transfer.
FirstGroup plc entered into a strategic partnership
with Hitachi Zero Carbon (HZC), via a 50:50 joint
venture, to purchase up to 1,000 bus batteries as
part of its fleet decarbonisation journey.
Streamlined Energy and Carbon
Reporting (SECR) compliance
In compliance with the SECR requirements, our GHG
emissions and our energy consumption and energy
and emissions reduction initiatives are reported on
page 36.
Management report
The Strategic and Directors’ reports together are the
management report for the purposes of the FCA’s
DGTR 4.1.5R.
The Directors’ report was approved by a Board
Committee on behalf of the Board on 17 June 2026.
David Blizzard
General Counsel and Company Secretary
17 June 2026
395 King Street
Aberdeen AB24 5RP
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Introduction
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Annual Report and Accounts 2026
117
Statement of Directors’ responsibilities
The Directors are responsible for safeguarding the
assets of the Group and Company and hence for
taking reasonable steps for the prevention and
detection of fraud and other irregularities.
The Directors are also responsible for keeping
adequate accounting records that are sufficient
to show and explain the Group’s and Company’s
transactions and disclose with reasonable accuracy
at any time the financial position of the Group
and Company and enable them to ensure that the
financial statements and the Directors’ Remuneration
report comply with the Companies Act 2006.
The Directors are responsible for the maintenance
and integrity of the Company’s website. Legislation
in the United Kingdom governing the preparation
and dissemination of financial statements may
differ from legislation in other jurisdictions.
Directors’ confirmations
Each of the Directors, whose names and functions
are listed in the Governance report confirms that,
to the best of their knowledge:
The Group financial statements, which have been
prepared in accordance with UK-adopted
international accounting standards, give a true
and fair view of the assets, liabilities, financial
position and profit of the Group;
The Company financial statements, which
have been prepared in accordance with United
Kingdom Accounting Standards, comprising FRS 101,
give a true and fair view of the assets, liabilities
and financial position of the Company; and
The Strategic report includes a fair review of the
development and performance of the business
and the position of the Group and Company,
together with a description of the principal risks
and uncertainties that it faces.
Statement of Directors’ responsibilities
in respect of the financial statements
The Directors are responsible for preparing the
Annual Report and Accounts 2026 and the financial
statements in accordance with applicable law
and regulation.
Company law requires the Directors to prepare
financial statements for each financial year. Under
that law the Directors have prepared the Group
financial statements in accordance with UK-
adopted international accounting standards and
the Company financial statements in accordance
with United Kingdom Generally Accepted Accounting
Practice (United Kingdom Accounting Standards,
comprising FRS 101 ‘Reduced Disclosure Framework’,
and applicable law).
Under company law, Directors must not approve the
financial statements unless they are satisfied that
they give a true and fair view of the state of affairs of
the Group and Company and of the profit or loss of
the Group for that period. In preparing the financial
statements, the Directors are required to:
Select suitable accounting policies and then
apply them consistently;
State whether applicable UK-adopted
international accounting standards have been
followed for the Group financial statements and
United Kingdom Accounting Standards,
comprising FRS 101 have been followed for the
Company financial statements, subject to any
material departures disclosed and explained in
the financial statements;
Make judgements and accounting estimates
that are reasonable and prudent; and
Prepare the financial statements on the going
concern basis unless it is inappropriate to
presume that the Group and Company will
continue in business.
In the case of each Director in office at the date the
Directors’ report is approved:
So far as the Director is aware, there is no relevant
audit information of which the Group’s and
Company’s auditors are unaware; and
They have taken all the steps that they ought
to have taken as a Director in order to make
themselves aware of any relevant audit information
and to establish that the Group’s and Company’s
auditors are aware of that information.
Ryan Mangold
Chief Financial Officer
17 June 2026
395 King Street
Aberdeen AB24 5RP
Strategic report
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Financial
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Introduction
FirstGroup
Annual Report and Accounts 2026
118
Independent auditors’ report to the members of FirstGroup plc
Report on the audit of the financial statements
Opinion
In our opinion:
FirstGroup plc’s group financial statements and company financial statements (the “financial
statements”) give a true and fair view of the state of the group’s and of the company’s affairs as at
28 March 2026 and of the group’s profit and the group’s cash flows for the 52 week period then ended;
the group financial statements have been properly prepared in accordance with UK-adopted
international accounting standards as applied in accordance with the provisions of the Companies
Act 2006;
the company financial statements have been properly prepared in accordance with United Kingdom
Generally Accepted Accounting Practice (United Kingdom Accounting Standards, including FRS 101
“Reduced Disclosure Framework”, and applicable law); and
the financial statements have been prepared in accordance with the requirements of the Companies
Act 2006.
We have audited the financial statements, included within the Annual Report and Accounts 2026
(the “Annual Report”), which comprise:
the Consolidated balance sheet as at 28 March 2026;
the Company balance sheet as at 28 March 2026;
the Consolidated income statement for the period then ended;
the Consolidated statement of comprehensive income for the period then ended;
the Consolidated statement of changes in equity for the period then ended;
the Company statement of changes in equity for the period then ended;
the Consolidated cash flow statement for the period then ended; and
the notes to the financial statements, comprising material accounting policy information and other
explanatory information.
Our opinion is consistent with our reporting to the Audit Committee.
Basis for opinion
We conducted our audit in accordance with International Standards on Auditing (UK) (“ISAs (UK)”) and
applicable law. Our responsibilities under ISAs (UK) are further described in the Auditors’ responsibilities
for the audit of the financial statements section of our report. We believe that the audit evidence we have
obtained is sufficient and appropriate to provide a basis for our opinion.
Independence
We remained independent of the group in accordance with the ethical requirements that are relevant to
our audit of the financial statements in the UK, which includes the FRC’s Ethical Standard, as applicable to
listed public interest entities, and we have fulfilled our other ethical responsibilities in accordance with
these requirements.
To the best of our knowledge and belief, we declare that non-audit services prohibited by the FRC’s Ethical
Standard were not provided.
Other than those disclosed in Note 6, we have provided no non-audit services to the company in the period
under audit.
Our audit approach
Context
The Group consists of two main divisions, Rail and Bus. In the Rail division, two train operating companies
(‘TOCs’) have continued to operate under contracts with the Department for Transport (‘DfT’) with Great
Western Railway (‘GWR’) and Avanti West Coast (‘AWC’) on National Rail Contracts for the full year. Under
each contract this has meant a fixed management fee was received to operate at agreed service levels,
as well as a performance-based fee element. The structure of the contracts within the Rail division reduces
the revenue and cost risk compared to previous franchise arrangements. On 4 December 2024, the Government
announced its programme to transition passenger rail services into public ownership. As a result, the Group’s
third TOC, South Western Railway (‘SWR’), transferred back to public ownership when their national rail contract
expired on 25 May 2025. On the 8 May 2026, the government confirmed that GWR will move into public ownership on
13 December 2026. This is a non-adjusting post balance sheet event. The programme is expected to continue
with AWC to follow. Outside of the TOCs the Rail Division also includes open access contracts – Hull Trains
and East Coast Trains (‘Lumo’) – which have experienced growth year on year. First Bus continued to receive
government support and has continued to receive funding with a £3 bus fare cap in England since December 2024.
The period to 28 March 2026 was the first full 52 weeks of trading for First Bus London as part of the Group,
following its acquisition from RATP in February 2025.
Strategic report
Governance report
Financial
statements
Introduction
FirstGroup
Annual Report and Accounts 2026
119
Independent auditors’ report to the members of FirstGroup plc
continued
Overview
Audit scope
The scope of our audit determines where we go and what we do, the best types of audit evidence to obtain,
the right areas of operations to focus on and the resources needed to deliver this. As group auditors we are
required to obtain sufficient audit evidence from the components of the group. In addition to FirstGroup plc,
the parent company, we have determined there are four in scope components for group reporting purposes:
Each TOC is a separate component, with GWR and AWC in scope for group reporting
First Bus
East Coast Trains (‘Lumo’)
Key audit matters
Valuation of pension liabilities driven by salary increase, mortality, discount rate and inflation level
assumptions (group)
Valuation of complex investments within the pension assets (group)
Valuation of First Bus Holdings investment subject to impairment reversal assessment (parent)
Materiality
Overall group materiality: £18,500,000 (2025: £20,000,000) based on 0.4% of revenue (2025: 0.4% of revenue)
Overall company materiality: £12,400,000 (2025: £12,400,000) based on 1% of total assets (2025: 1% of
total assets)
Performance materiality: £13,900,000 (2025: £15,000,000) (group) and £9,300,000 (2025: £9,300,000)
(company)
The scope of our audit
As part of designing our audit, we determined materiality and assessed the risks of material misstatement
in the financial statements.
Strategic report
Governance report
Financial
statements
Introduction
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Annual Report and Accounts 2026
120
Independent auditors’ report to the members of FirstGroup plc
continued
Key audit matters
Key audit matters are those matters that, in the auditors’ professional judgement, were of most significance in
the audit of the financial statements of the current period and include the most significant assessed risks of
material misstatement (whether or not due to fraud) identified by the auditors, including those which had the
greatest effect on: the overall audit strategy; the allocation of resources in the audit; and directing the efforts of
the engagement team. These matters, and any comments we make on the results of our procedures thereon,
were addressed in the context of our audit of the financial statements as a whole, and in forming our opinion
thereon, and we do not provide a separate opinion on these matters.
This is not a complete list of all risks identified by our audit.
The key audit matters below are consistent with last year.
Key audit matter
How our audit addressed the key audit matter
Valuation of pension liabilities driven by salary increase, mortality, discount rate and
inflation level assumptions (group)
The group has significant gross defined benefit
obligations. The total liabilities reduced due to the
handover of the South Western Rail Train Operating
Contract (‘TOC’) before contract adjustment. The
valuation of pension plan liabilities requires estimation
in determining appropriate assumptions such as
salary increases, mortality rates, discount rates and
inflation levels. Movement in these assumptions can
have a material impact on the determination of the
liability, and these assumptions are considered to be
the significant audit risk. Management uses external
actuaries to assist in determining these assumptions,
and management’s actuaries carry out the valuation
of the pension liabilities based on these assumptions.
In addition to the significant audit risk, there are
restrictions under IAS 19 and IFRIC 14 as to when a
net pension surplus should be recognised, as well
as balance sheet adjustments in respect of First Rail
due to the Rail contract adjustments. Refer to note
34 and the critical accounting judgements and key
sources of estimation uncertainty section in note 2.
Refer to the Audit Committee report for a description
of its assessment of the significant judgements.
We engaged our PwC Actuarial team as Auditor’s
Experts to help the audit team assess whether
the assumptions used in calculating the defined
benefit liabilities were reasonable and that the
methodology aligns to appropriate accounting
standards. We assessed whether mortality rate
assumptions were appropriate for each plan
selected for testing and, where applicable,
incorporated considerations of relevant national
actuarial data. We also assessed whether the
discount rates and inflation rates were consistent
with our internally developed benchmarks and in
line with market information for these schemes.
We examined the salary increase assumptions to
consider whether they represent management’s
best estimate. In addition to our significant risk
areas, we reviewed the trust deeds and statutory
legislation relevant to each plan where applicable.
We also assessed management’s judgement with
regard to the rail contract adjustment and found no
exceptions. We evaluated the calculations prepared
by the external actuaries to assess whether the
disclosed pension liabilities are consistent with the
assumptions used. We have reviewed the scheme
contract terms and conclude that it is appropriate
to recognise a net surplus under IFRIC 14. Based
on procedures performed and our materiality,
we consider that the assumptions used to value
the pension obligation are within an acceptable
range. We assessed the appropriateness of
the related disclosures in note 34 of the group
financial statements and consider them to be
materially appropriate.
Strategic report
Governance report
Financial
statements
Introduction
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Annual Report and Accounts 2026
121
Independent auditors’ report to the members of FirstGroup plc
continued
Key audit matter
How our audit addressed the key audit matter
Valuation of complex investments within the pension assets (group)
As set out in note 34, the group has significant gross
defined benefit plan assets. The pension schemes in
which the Group participates hold unquoted pooled
investment vehicles which invest in private equity,
infrastructure, and property funds. There is significant
estimation uncertainty in determining the valuation
of these investments which are based on inputs that
are not directly observable. The funds where the
valuation requires significant judgement and has
a higher risk of material error across the group total
£238.7m (2025: £316.9m). The funds are present in
the FirstGroup UK Bus Section of the FGPS. There
is a potential range of reasonable outcomes to
the valuations of these assets greater than our
materiality for the financial statements as a whole.
We obtained pricing confirmations directly from
investment managers as primary sources of
evidence. We performed additional procedures
on investments that are more complex in nature
and with a higher potential risk of material error
to evaluate whether there is any contradictory
evidence suggesting that the pricing confirmations
do not reflect an appropriate valuation as at the
balance sheet date. For those investments these
procedures included one or more of the following:
-
Obtained the most recent third party controls
assurance reports and bridging letters on
the valuation procedures and investment
managers’ operations;
-
Reviewed the pricing of transactions taking
place close to the balance sheet date;
-
Performed look back testing of previous valuations
provided by investment managers to their audited
financial statements;
-
Performed independent internet based
searches for information suggesting any doubts in
the investment managers’ capability of pricing;
and/or
-
Reviewed investment contributions and
distributions between the valuation date and the
balance sheet date and obtained affirmations
from investment managers that the price taken
is the latest price available where the valuation
date is different to the balance sheet date.
Based on the procedures performed we have no
findings to report.
Key audit matter
How our audit addressed the key audit matter
Valuation of First Bus Holdings investment subject to impairment reversal
assessment (parent)
Investments in subsidiaries are measured in the
Company balance sheet at cost less accumulated
impairment. The carrying value of the investment
in the Bus division is supported by its recoverable
amount, which has historically been determined
using a value-in-use methodology. Investments
are reviewed for impairment where indicators of
impairment exist and for potential reversal where
there is evidence that a previous impairment may
no longer apply. Management identified an
impairment reversal trigger during the year. Under
IAS 36, this requires evidence of a change in the key
assumptions underpinning the original impairment.
Management’s assessment is that these conditions
have now been met. An impairment reversal is
judgemental and contains significant assumptions
that are materially sensitive to change. Further
details are set out in note 5 to the plc Company
accounts and in the Key sources of estimation
uncertainty section of note 1.
An impairment provision in First Bus Holdings Limited
(‘FBH’) primarily arose during FY20 when provisions
of £434m were recognised. The impairment was
partially reversed in FY22 due to the recovery from
Covid-19 when the Bus division demonstrated
improved performance. Revenues and operating
profit have continued to grow organically since then.
We have evaluated management’s assessment of
the reversal trigger and the resulting value-in-use
(“VIU”) calculation, focusing on whether the
improvement in underlying assumptions is both
sustained and supportable. Our procedures over the
assessment provided by management included:
-
Assessing management’s forecasting of revenue
growth and passenger volume assumptions
against historical trends and observed recovery;
-
corroborating operating margins and cost
assumptions, including inflationary pressures;
-
reviewing capital expenditure plans for
consistency with the operational requirements
of the business;
-
evaluating the discount rate and long term
growth assumptions, with support from our
valuations team;
-
verified adjustments made in relation to
debt balances and tax cash flows; and
-
assessed reasonableness of cashflow from
dividends from subsidiaries of FBH. From the
procedures performed we consider the cash
flow forecasts to be reasonable and the existence
of a relevant reversal trigger to be present.
Based on the above factors we concur with
management’s level of impairment reversal
recorded in the investment in FBH. We have also
assessed the disclosures in the Annual Report and
Accounts and consider them to be appropriate.
Strategic report
Governance report
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statements
Introduction
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Annual Report and Accounts 2026
122
Independent auditors’ report to the members of FirstGroup plc
continued
How we tailored the audit scope
We tailored the scope of our audit to ensure that we performed enough work to be able to give an opinion
on the financial statements as a whole, taking into account the structure of the group and the company,
the accounting processes and controls, and the industry in which they operate.
The Group is organised into two primary operating divisions, First Bus and First Rail. There are over 130 reporting
units within the consolidation, the majority of which are inactive although there is some trading activity in
nine reporting units in addition to those included in Group reporting scope. We have defined a component
as a business unit where legal entities have been grouped together based on the fact they have the same
management, the same control environment and also considering the way the component reports to the
group. We have determined there are four components required for Group reporting as follows: GWR, AWC
and First Bus as full scope components, with Lumo reporting on certain financial statement line items
contributing to operating profit. We have also performed audit procedures over significant or large
balances outside of the in scope entities.
The impact of climate risk on our audit
As part of our audit we made enquiries of management to understand the process management adopted
to assess the extent of the potential impact of climate risk on the Group’s financial statements and support
the disclosures made within the Note 2 and Note 11.
In addition to enquiries with management, we also:
Read the governance processes in place to assess climate risk
Read additional reporting made by the entity on climate including its Environmental Performance Report
We challenged the completeness of management’s climate risk assessment by:
Reading external reporting made by management including the Carbon Disclosure Project submissions
Reading the entity’s website /communications for details of climate related impacts
Management has made commitments to operate a fully zero emission Bus fleet by 2035. Management
considers the impact of climate risk does give rise to a potential material financial statement impact.
The key areas of the financial statements where management evaluated that climate risk has a potentially
significant impact are disclosures relating to impairment assessment of goodwill and carrying value of
investments in subsidiaries.
Using our knowledge of the business we evaluated management’s risk assessment, its estimates as set out
in note 2 of the financial statements and resulting disclosures where significant. We considered the following
areas that could potentially be materially impacted by climate risk and consequently we focused our audit
work in these areas:
Valuation of goodwill
Carrying value of investment in subsidiaries
To respond to the audit risks identified in these areas we tailored our audit approach to address these, in
particular, we:
Challenged management on how the impact of climate commitments made by the Group would impact
the assumptions within the discounted cash flows prepared by management that are used in the Group’s
and Company’s impairment analysis.
Evaluated whether the impact of both physical and transition risks arising due to climate risk had been
appropriately included in the recoverable value of the Group’s assets.
Challenged whether the impact of climate risk in the Directors’ assessments and disclosures of going
concern and viability were consistent with management’s climate impact assessment.
We also considered the consistency of the disclosures in relation to climate change (including the
disclosures in the Task Force on Climate-related Financial Disclosures (TCFD) section) within the Annual
Report with the financial statements and our knowledge obtained from our audit.
Our procedures did not identify any material impact in the context of our audit of the financial statements
as a whole, or our key audit matters for the period ended 28 March 2026.
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123
Independent auditors’ report to the members of FirstGroup plc
continued
Materiality
The scope of our audit was influenced by our application of materiality. We set certain quantitative
thresholds for materiality. These, together with qualitative considerations, helped us to determine the scope
of our audit and the nature, timing and extent of our audit procedures on the individual financial statement
line items and disclosures and in evaluating the effect of misstatements, both individually and in aggregate
on the financial statements as a whole.
Based on our professional judgement, we determined materiality for the financial statements as a whole
as follows:
Financial statements – group
Financial statements – company
Overall materiality
£18,500,000 (2025: £20,000,000).
£12,400,000 (2025: £12,400,000).
How we determined it
0.4% of revenue (2025: 0.4%
of revenue)
1% of total assets (2025: 1% of
total assets)
Rationale for benchmark applied
Overall materiality is based on
the Group’s revenue. We consider
revenue to continue to be an
appropriate benchmark due to
the Rail business operating on
contracts with the DfT and the
business model of the Bus
operations. In recognition of other
benchmarks that can be applied
to the business, we have therefore
used 0.4% of revenue (consistent
with prior year) resulting in an
appropriate materiality for the
size and scale of the Group.
The entity is a holding company
of the rest of the Group and is not
a trading entity. Therefore an
asset based measure is
considered appropriate.
For each component in the scope of our group audit, we allocated a materiality that is less than our overall
group materiality. The range of materiality allocated across components was between £1,080,000 and
£17,575,000.
We use performance materiality to reduce to an appropriately low level the probability that the aggregate
of uncorrected and undetected misstatements exceeds overall materiality. Specifically, we use performance
materiality in determining the scope of our audit and the nature and extent of our testing of account balances,
classes of transactions and disclosures, for example in determining sample sizes. Our performance materiality
was 75% (2025: 75%) of overall materiality, amounting to £13,900,000 (2025: £15,000,000) for the group financial
statements and £9,300,000 (2025: £9,300,000) for the company financial statements.
In determining the performance materiality, we considered a number of factors – the history of misstatements,
risk assessment and aggregation risk and the effectiveness of controls – and concluded that an amount at
the upper end of our normal range was appropriate.
We agreed with the Audit Committee that we would report to them misstatements identified during our audit
above £925,000 (group audit) (2025: £1,000,000) and £620,000 (company audit) (2025: £620,000) as well as
misstatements below those amounts that, in our view, warranted reporting for qualitative reasons.
Conclusions relating to going concern
Our evaluation of the directors’ assessment of the group’s and the company’s ability to continue to adopt
the going concern basis of accounting included:
obtaining and agreeing management’s going concern assessment to the business’ board approved plan
and ensuring that the base case scenario indicates that the business generates sufficient cash flows to
meets its obligations within the going concern assessment period while complying with covenant
arrangements;
considering the extent to which the group’s and company’s future cash flows might be adversely affected
by discontinuation of Government support, return of National Rail Contracts to public ownership, the
impact of contingent liabilities, pending litigation, or cost of living;
reviewing management’s cash flow forecasts, assessing the existing sources of finance and considering
the overall impact on liquidity;
ensuring the mathematical accuracy of management’s models;
evaluating management’s severe but plausible scenario and ensuring this is appropriately modelled
through the cash flows;
considering the risk of breach of the covenant arrangements in place for external borrowings under the
severe but plausible scenario;
evaluating whether the cash flows in the going concern period include the costs associated with achieving
the group’s climate change goals such as capital expenditure on battery, electric and hydrogen fuel cell
vehicle fleet;
performing further sensitivity analysis on the severe but plausible scenario; and
considering the adequacy of the disclosures in the financial statements.
Based on the work we have performed, we have not identified any material uncertainties relating to events
or conditions that, individually or collectively, may cast significant doubt on the group’s and the company’s
ability to continue as a going concern for a period of at least twelve months from when the financial
statements are authorised for issue.
In auditing the financial statements, we have concluded that the directors’ use of the going concern basis
of accounting in the preparation of the financial statements is appropriate.
However, because not all future events or conditions can be predicted, this conclusion is not a guarantee
as to the group’s and the company’s ability to continue as a going concern.
In relation to the directors’ reporting on how they have applied the UK Corporate Governance Code, we have
nothing material to add or draw attention to in relation to the directors’ statement in the financial statements
about whether the directors considered it appropriate to adopt the going concern basis of accounting.
Our responsibilities and the responsibilities of the directors with respect to going concern are described in
the relevant sections of this report.
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Independent auditors’ report to the members of FirstGroup plc
continued
Reporting on other information
The other information comprises all of the information in the Annual Report other than the financial
statements and our auditors’ report thereon. The directors are responsible for the other information.
Our opinion on the financial statements does not cover the other information and, accordingly, we do
not express an audit opinion or, except to the extent otherwise explicitly stated in this report, any form of
assurance thereon.
In connection with our audit of the financial statements, our responsibility is to read the other information
and, in doing so, consider whether the other information is materially inconsistent with the financial statements
or our knowledge obtained in the audit, or otherwise appears to be materially misstated. If we identify an
apparent material inconsistency or material misstatement, we are required to perform procedures to conclude
whether there is a material misstatement of the financial statements or a material misstatement of the other
information. If, based on the work we have performed, we conclude that there is a material misstatement
of this other information, we are required to report that fact. We have nothing to report based on
these responsibilities.
With respect to the Strategic report and Directors’ report and additional disclosures, we also considered
whether the disclosures required by the UK Companies Act 2006 have been included.
Based on our work undertaken in the course of the audit, the Companies Act 2006 requires us also to report
certain opinions and matters as described below.
Strategic report and Directors’ report and additional disclosures
In our opinion, based on the work undertaken in the course of the audit, the information given in the Strategic
report and Directors’ report and additional disclosures for the period ended 28 March 2026 is consistent with
the financial statements and has been prepared in accordance with applicable legal requirements.
In light of the knowledge and understanding of the group and company and their environment obtained in
the course of the audit, we did not identify any material misstatements in the Strategic report and Directors’
report and additional disclosures.
Directors’ Remuneration
In our opinion, the part of the Remuneration Committee report to be audited has been properly prepared
in accordance with the Companies Act 2006.
Corporate governance statement
The Listing Rules require us to review the directors’ statements in relation to going concern, longer-term
viability and that part of the corporate governance statement relating to the company’s compliance with
the provisions of the UK Corporate Governance Code specified for our review. Our additional responsibilities
with respect to the corporate governance statement as other information are described in the Reporting on
other information section of this report.
Based on the work undertaken as part of our audit, we have concluded that each of the following elements
of the corporate governance statement is materially consistent with the financial statements and our
knowledge obtained during the audit, and we have nothing material to add or draw attention to in relation to:
The directors’ confirmation that they have carried out a robust assessment of the emerging and
principal risks;
The disclosures in the Annual Report that describe those principal risks, what procedures are in place to
identify emerging risks and an explanation of how these are being managed or mitigated;
The directors’ statement in the financial statements about whether they considered it appropriate to
adopt the going concern basis of accounting in preparing them, and their identification of any material
uncertainties to the group’s and company’s ability to continue to do so over a period of at least twelve
months from the date of approval of the financial statements;
The directors’ explanation as to their assessment of the group’s and company’s prospects, the period this
assessment covers and why the period is appropriate; and
The directors’ statement as to whether they have a reasonable expectation that the company will be able
to continue in operation and meet its liabilities as they fall due over the period of its assessment, including
any related disclosures drawing attention to any necessary qualifications or assumptions.
Our review of the directors’ statement regarding the longer-term viability of the group and company was
substantially less in scope than an audit and only consisted of making inquiries and considering the directors’
process supporting their statement; checking that the statement is in alignment with the relevant provisions of
the UK Corporate Governance Code; and considering whether the statement is consistent with the financial
statements and our knowledge and understanding of the group and company and their environment obtained
in the course of the audit.
In addition, based on the work undertaken as part of our audit, we have concluded that each of the following
elements of the corporate governance statement is materially consistent with the financial statements and
our knowledge obtained during the audit:
The directors’ statement that they consider the Annual Report, taken as a whole, is fair, balanced and
understandable, and provides the information necessary for the members to assess the group’s and
company’s position, performance, business model and strategy;
The section of the Annual Report that describes the review of effectiveness of risk management and
internal control systems; and
The section of the Annual Report describing the work of the Audit Committee.
We have nothing to report in respect of our responsibility to report when the directors’ statement relating to
the company’s compliance with the Code does not properly disclose a departure from a relevant provision
of the Code specified under the Listing Rules for review by the auditors.
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Independent auditors’ report to the members of FirstGroup plc
continued
Responsibilities for the financial statements and the audit
Responsibilities of the directors for the financial statements
As explained more fully in the Statement of Directors’ responsibilities in respect of the financial statements,
the directors are responsible for the preparation of the financial statements in accordance with the
applicable framework and for being satisfied that they give a true and fair view. The directors are also
responsible for such internal control as they determine is necessary to enable the preparation of financial
statements that are free from material misstatement, whether due to fraud or error.
In preparing the financial statements, the directors are responsible for assessing the group’s and the
company’s ability to continue as a going concern, disclosing, as applicable, matters related to going
concern and using the going concern basis of accounting unless the directors either intend to liquidate
the group or the company or to cease operations, or have no realistic alternative but to do so.
Auditors’ responsibilities for the audit of the financial statements
Our objectives are to obtain reasonable assurance about whether the financial statements as a whole are free
from material misstatement, whether due to fraud or error, and to issue an auditors’ report that includes our
opinion. Reasonable assurance is a high level of assurance, but is not a guarantee that an audit conducted in
accordance with ISAs (UK) will always detect a material misstatement when it exists. Misstatements can arise
from fraud or error and are considered material if, individually or in the aggregate, they could reasonably be
expected to influence the economic decisions of users taken on the basis of these financial statements.
Irregularities, including fraud, are instances of non-compliance with laws and regulations. We design
procedures in line with our responsibilities, outlined above, to detect material misstatements in respect of
irregularities, including fraud. The extent to which our procedures are capable of detecting irregularities,
including fraud, is detailed below.
Based on our understanding of the group and industry, we identified that the principal risks of non-
compliance with laws and regulations related to employment laws and regulations, and health and safety
legislation, and we considered the extent to which non-compliance might have a material effect on the
financial statements. We also considered those laws and regulations that have a direct impact on the
financial statements such as the Companies Act 2006 and UK tax legislation. We evaluated management’s
incentives and opportunities for fraudulent manipulation of the financial statements (including the risk of
override of controls), and determined that the principal risks were related to posting inappropriate journal
entries including those to manipulating revenue, earnings before interest and tax (‘EBIT’) and management
bias within accounting estimates. The group engagement team shared this risk assessment with the
component auditors so that they could include appropriate audit procedures in response to such risks in
their work. Audit procedures performed by the group engagement team and/or component auditors
included:
Enquiries of management at the Group and divisional levels;
Enquiries of the Group’s legal teams;
Enquiries with component auditors;
Review of internal audit reports in so far as they related to the financial statements;
Identifying and testing journal entries, in particular certain journal entries posted with unusual account
combinations which result in an impact to revenue or EBIT; and
Challenging estimates and judgements made by management in determining significant accounting
estimates, in particular in relation to valuation of pensions liabilities, valuation of complex investments
within the pension assets and recoverability of investments held by the parent.
There are inherent limitations in the audit procedures described above. We are less likely to become aware of
instances of non-compliance with laws and regulations that are not closely related to events and transactions
reflected in the financial statements. Also, the risk of not detecting a material misstatement due to fraud is
higher than the risk of not detecting one resulting from error, as fraud may involve deliberate concealment
by, for example, forgery or intentional misrepresentations, or through collusion.
Our audit testing might include testing complete populations of certain transactions and balances, possibly
using data auditing techniques. However, it typically involves selecting a limited number of items for testing,
rather than testing complete populations. We will often seek to target particular items for testing based on
their size or risk characteristics. In other cases, we will use audit sampling to enable us to draw a conclusion
about the population from which the sample is selected.
A further description of our responsibilities for the audit of the financial statements is located on the FRC’s
website at: www.frc.org.uk/auditorsresponsibilities. This description forms part of our auditors’ report.
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Independent auditors’ report to the members of FirstGroup plc
continued
Use of this report
This report, including the opinions, has been prepared for and only for the company’s members as a body
in accordance with Chapter 3 of Part 16 of the Companies Act 2006 and for no other purpose. We do not, in
giving these opinions, accept or assume responsibility for any other purpose or to any other person to whom
this report is shown or into whose hands it may come save where expressly agreed by our prior consent
in writing.
Other required reporting
Companies Act 2006 exception reporting
Under the Companies Act 2006 we are required to report to you if, in our opinion:
we have not obtained all the information and explanations we require for our audit; or
adequate accounting records have not been kept by the company, or returns adequate for our audit have
not been received from branches not visited by us; or
certain disclosures of directors’ remuneration specified by law are not made; or
the company financial statements and the part of the Remuneration Committee report to be audited are
not in agreement with the accounting records and returns; or
a corporate governance statement has not been prepared by the company.
We have no exceptions to report arising from this responsibility.
Appointment
We were first appointed by the company for the financial year ended 27 March 2021. Our uninterrupted
engagement covers 6 financial years.
Other matter
The company is required by the Financial Conduct Authority Disclosure Guidance and Transparency Rules to
include these financial statements in an annual financial report prepared under the structured digital format
required by DTR 4.1.15R – 4.1.18R and filed on the National Storage Mechanism of the Financial Conduct
Authority. This auditors’ report provides no assurance over whether the structured digital format annual
financial report has been prepared in accordance with those requirements.
Andy Ward (Senior Statutory Auditor)
for and on behalf of PricewaterhouseCoopers LLP
Chartered Accountants and Statutory Auditors
Watford
17 June 2026
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127
Continuing Operations
Notes
2026
£m
2025
(restated)
£m
Revenue
3,5
4,751.9
5,233.9
Operating costs
6
(4,532.5)
(5,011.3)
Operating profit
5,6
219.4
222.6
Investment income
8
7.1
7.7
Finance costs
8
(69.8)
(65.4)
Profit before tax
156.7
164.9
Tax
9
(37.3)
(31.3)
Profit from continuing operations
119.4
133.6
Profit from discontinued operations
19
2.1
4.7
Profit for the year
121.5
138.3
Attributable to:
Equity holders of the parent
118.3
127.5
Non‑controlling interests
3.2
10.8
121.5
138.3
Earnings per share
Earnings per share for profit from continuing operations attributable to the ordinary equity holders of the Company
Basic earnings per share
10
21.0p
20.5p
Diluted earnings per share
10
20.2p
19.7p
Earnings per share for profit attributable to the ordinary equity holders of the Company
Basic earnings per share
21.4p
21.3p
Diluted earnings per share
20.6p
20.5p
Adjusted results (from continuing operations)
1
Adjusted operating profit
4
219.4
222.8
Adjusted profit before tax
156.7
165.1
Adjusted EPS
10
20.3p
19.4p
Adjusted diluted EPS
19.6p
18.6p
1
Adjusted for certain items as set out in note 4.
The restatement of the 2025 income statement relates to the reclassification of a levy expense of £167.6m which had previously been treated as a deduction from revenue. The restatement therefore increases both revenue
and expenses by £167.6m. The restatement has no impact on any profitability measure or other primary statements. Full details are provided in note 2.
The accompanying notes form an integral part of this consolidated income statement.
Consolidated income statement
For the 52 weeks ended 28 March 2026/29 March 2025
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128
Notes
2026
£m
2025
£m
Profit for the year
121.5
138.3
Items that will not be reclassified subsequently to profit or loss
Actuarial (losses)/gains on defined benefit pension schemes
34
(26.9)
32.9
Deferred tax on actuarial gains/(losses) on defined benefit pension schemes
6.6
(7.5)
(20.3)
25.4
Items that may be reclassified subsequently to profit or loss
Hedging instrument movements
26
22.9
(4.0)
Deferred tax on hedging instrument movements
(5.8)
1.0
Exchange differences on translation of foreign operations – continuing operations
(2.8)
(2.1)
Exchange differences on translation of foreign operations – discontinued operations
3.2
3.1
17.5
(2.0)
Other comprehensive (loss)/income for the year
(2.8)
23.4
Total comprehensive income for the year
118.7
161.7
Attributable to:
Equity holders of the parent
115.5
150.9
Non‑controlling interests
3.2
10.8
118.7
161.7
Total comprehensive income for the year attributable to owners of FirstGroup plc arises from:
Attributable to:
Continuing operations
113.4
151.6
Discontinued operations
5.3
10.1
118.7
161.7
The accompanying notes form an integral part of this consolidated statement of comprehensive income.
Consolidated statement of comprehensive income
For the 52 weeks ended 28 March 2026/29 March 2025
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129
Notes
2026
£m
2025
(restated
1
)
£m
Non‑current assets
Goodwill
11
157.0
144.7
Other intangible assets
12
21.9
14.8
Property, plant and equipment
13
1,727.1
2,037.2
Non‑current receivables
16
1.5
–
Deferred tax assets
23
18.2
46.5
Retirement benefit assets
34
22.0
27.3
Derivative financial instruments
22
3.9
0.3
Financial assets
22
71.6
104.2
Investments
14
2.3
2.6
Investments in associates
14
2.0
–
2,027.5
2,377.6
Current assets
Inventories
15
29.3
30.8
Trade and other receivables
16
586.4
761.6
Current tax assets
6.2
7.4
Cash and cash equivalents
18
432.0
487.1
Derivative financial instruments
22
19.6
0.2
Financial assets
22
0.4
–
1,073.9
1,287.1
Total assets
3,101.4
3,664.7
Current liabilities
Trade and other payables (restated
2
)
17
888.9
1,072.7
Tax liabilities – Other tax and social security
56.8
59.6
Borrowings
20
447.1
481.4
Derivative financial instruments
22
0.6
3.0
Provisions
24
68.5
92.1
Current liabilities
1,461.9
1,708.8
Net current liabilities
(388.0)
(421.7)
Notes
2026
£m
2025
(restated
1
)
£m
Non‑current liabilities
Other payables (restated
2
)
17
120.5
135.5
Borrowings
20
710.2
991.3
Derivative financial instruments
22
–
1.0
Retirement benefit liabilities
34
2.1
4.6
Provisions
24
87.2
111.0
920.0
1,243.4
Total liabilities
2,381.9
2,952.2
Net assets
719.5
712.5
Equity
Share capital
25
28.5
37.5
Share premium
693.3
693.3
Hedging reserve
26
15.6
(2.2)
Other reserves
26
31.4
22.4
Own shares
26
(37.5)
(31.1)
Translation reserve
27
(21.5)
(21.9)
Retained earnings
0.2
(1.3)
Equity attributable to equity holders of the parent
710.0
696.7
Non‑controlling interests
9.5
15.8
Total equity
719.5
712.5
1
See note 28 for details on the prior year restatement arising from the finalisation of the First Bus London acquisition accounting
adjustments.
2
The Group has restated the analysis between Current and Non‑current Other payables for the prior year, to correct the expected maturity
of deferred capital grants previously classified as Current liabilities. This reduces Current Other payables by £135.5m and increases
Non‑current Other payables by the same amount.
The accompanying notes form an integral part of this consolidated balance sheet.
Ryan Mangold
17 June 2026
Consolidated balance sheet
As at 28 March 2026/29 March 2025
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130
Share capital
(note 25)
£m
Share
premium
£m
Hedging
reserve
(note 26)
£m
Other
reserves
(note 26)
£m
Own shares
(note 26)
£m
Translation
reserve
(note 27)
£m
Retained
earnings/
(deficit)
£m
Total
£m
Non-
controlling
interests
£m
Total
equity
£m
Balance at 31 March 2024
37.5
693.3
(1.8)
22.4
(20.4)
(22.9)
(74.8)
633.3
8.4
641.7
Profit for the period
–
–
–
–
–
–
127.5
127.5
10.8
138.3
Other comprehensive income/(loss) for the period
–
–
(3.0)
–
–
1.0
25.4
23.4
–
23.4
Total comprehensive income/(loss) for the period
–
–
(3.0)
–
–
1.0
152.9
150.9
10.8
161.7
Hedging instrument movements transferred to balance sheet (net of tax)
–
–
2.6
–
–
–
–
2.6
–
2.6
Transactions with owners in their capacity as owners
Shares bought back but not yet cancelled
–
–
–
–
–
–
(50.4)
(50.4)
–
(50.4)
Dividends paid
–
–
–
–
–
–
(34.2)
(34.2)
(3.4)
(37.6)
Movement in EBT and treasury shares
–
–
–
–
(10.7)
–
(5.4)
(16.1)
–
(16.1)
Share‑based payments
–
–
–
–
–
–
10.5
10.5
–
10.5
Deferred tax on share‑based payments
–
–
–
–
–
–
0.1
0.1
–
0.1
Balance at 29 March 2025
37.5
693.3
(2.2)
22.4
(31.1)
(21.9)
(1.3)
696.7
15.8
712.5
Balance at 30 March 2025
37.5
693.3
(2.2)
22.4
(31.1)
(21.9)
(1.3)
696.7
15.8
712.5
Profit for the period
–
–
–
–
–
–
118.3
118.3
3.2
121.5
Other comprehensive income/(loss) for the period
–
–
17.1
–
–
0.4
(20.3)
(2.8)
–
(2.8)
Total comprehensive income for the period
–
–
17.1
–
–
0.4
98.0
115.5
3.2
118.7
Hedging instrument movements transferred to balance sheet (net of tax)
–
–
0.7
–
–
–
–
0.7
–
0.7
Transactions with owners in their capacity as owners
Shares bought back but not yet cancelled
–
–
–
–
–
–
(50.4)
(50.4)
–
(50.4)
Cancellation of treasury shares
(9.0)
–
–
9.0
–
–
–
–
–
–
Dividends paid
–
–
–
–
–
–
(38.9)
(38.9)
(9.5)
(48.4)
Movement in EBT and treasury shares
–
–
–
–
(6.4)
–
(17.6)
(24.0)
–
(24.0)
Share‑based payments
–
–
–
–
–
–
10.4
10.4
–
10.4
Balance at 28 March 2026
28.5
693.3
15.6
31.4
(37.5)
(21.5)
0.2
710.0
9.5
719.5
The accompanying notes form an integral part of this consolidated statement of changes in equity.
Consolidated statement of changes in equity
For the 52 weeks ended 28 March 2026/29 March 2025
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Annual Report and Accounts 2026
131
Notes
2026
£m
2025
£m
Cash generated by operations
29
681.5
828.2
Tax paid
(0.9)
(6.0)
Interest paid
(65.0)
(68.0)
Net cash from operating activities
29
615.6
754.2
Investing activities
Interest received
4.9
7.7
Proceeds from disposal of property, plant and equipment
45.7
17.9
Purchases of property, plant and equipment
(241.8)
(150.7)
Purchases of software
(11.2)
(5.7)
Proceeds from capital grant funding
51.5
66.4
Investment in associate
(2.0)
–
Acquisition of businesses (net of cash acquired)
28
(33.3)
(86.5)
Net cash used in investing activities
(186.2)
(150.9)
Financing activities
Shares purchased by Employee Benefit Trust
(24.3)
(16.1)
Treasury shares purchased via share buyback scheme and directly associated costs
(50.4)
(91.8)
External dividends paid
(38.9)
(34.2)
Dividends paid to non‑controlling shareholders
(6.7)
(3.4)
Term loan drawdown
35.0
65.0
Proceeds from rolling credit facility
150.0
80.0
Repayment of rolling credit facility
(150.0)
(75.0)
Repayment of bond issues
–
(96.2)
Repayment of lease liabilities
(411.4)
(503.5)
Repayment of asset backed financial liabilities
(21.1)
(9.8)
Proceeds from asset backed financial liabilities
57.4
36.7
Proceeds from NextGen facility
7.5
6.8
Fees for finance facilities
(0.6)
–
Net cash flow used in financing activities
(453.5)
(641.5)
Net decrease in cash and cash equivalents before foreign exchange movements
(24.1)
(38.2)
Cash and cash equivalents at beginning of year
430.7
468.7
Foreign exchange movements
(0.1)
0.2
Cash and cash equivalents at end of year
406.5
430.7
Cash flows of discontinued operations are shown in note 20.
Notes
2026
£m
2025
£m
Reconciliation to cash flow statement
Cash and cash equivalents – balance sheet
18
432.0
487.1
Bank overdraft
20
(25.5)
(56.4)
Cash and cash equivalents at end of year per consolidated balance sheet
406.5
430.7
Consolidated cash flow statement
For the 52 weeks ended 28 March 2026/29 March 2025
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Annual Report and Accounts 2026
132
Notes
2026
£m
2025
£m
Net decrease in cash and cash equivalents in year
(24.1)
(38.2)
(Increase)/decrease in debt excluding leases
(42.5)
19.4
Repayment of lease liabilities and asset backed financial liabilities
432.4
513.3
Inception and reassessment of leases and asset backed financial liabilities (restated
1
)
(104.9)
(335.5)
Foreign exchange movements
(0.1)
0.2
Other non‑cash movements
(0.5)
–
Movement in net debt in year (restated
1
)
260.3
159.2
Net debt at beginning of year (restated
1
)
(985.6)
(1,144.8)
Net debt at end of year (restated
1
)
30
(725.3)
(985.6)
1
The finalisation of the First Bus London acquisition accounting exercise increased the value of lease liabilities acquired, resulting in a restatement of the Inception of leases and the prior year closing net debt in the table above. See note 2 for more details of the restatement.
The accompanying notes form an integral part of this consolidated cash flow statement.
Note to the consolidated cash flow statement – reconciliation of net cash flow to movement in net debt
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Annual Report and Accounts 2026
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Notes to the consolidated financial statements
1 General information
FirstGroup plc is a company incorporated by shares and domiciled in the United Kingdom under the
Companies Act 2006. The address of the registered office is 395 King Street, Aberdeen, Scotland, United
Kingdom AB24 5RP. The nature of the Group’s operations and its principal activities are set out in the Strategic
report on pages 04 to 71.
These financial statements are presented in pounds sterling. Foreign operations are included in accordance
with the accounting policies set out in note 2.
2 Material accounting policies
Basis of accounting
The consolidated financial statements of FirstGroup plc comply with UK‑adopted international accounting
standards and with the requirements of the Companies Act 2006. There were no unendorsed standards
effective for the period ended 28 March 2026 affecting these consolidated and separate financial statements.
The financial statements have been prepared on the historical cost basis, except for the revaluation of
certain financial instruments, and on a going concern basis as described in the going concern statement
within the Strategic report on page 71.
As set out on page 70, the Group has undertaken detailed reviews of a range of severe but plausible financial
and operational scenarios using financial outlook modelling. Based on their review of the financial forecasts
and having regard to the risks and uncertainties to which the Group is exposed, the Directors believe that
the Company and the Group have adequate resources to continue in operational existence for at least a
12‑month period from the date on which the financial statements were approved. Accordingly, the financial
statements have been prepared on a going concern basis.
The financial statements for the 52 weeks ended 28 March 2026 include the results and financial position
of the First Rail businesses for the year ended 31 March 2026 and the results and financial position of all the
other businesses for the 52 weeks ended 28 March 2026. The financial statements for the 52 weeks ended
29 March 2025 include the results and financial position of the First Rail businesses for the year ended
31 March 2025 and the results and financial position of all the other businesses for the 52 weeks ended
29 March 2025.
Basis of consolidation
The consolidated financial statements incorporate the financial statements of the Company and entities
controlled by the Company (its subsidiaries). Control exists when the Company has power over an investee
entity, exposure to variable returns from its involvement with the entity and the ability to use its power over
the entity to affect its returns.
Non‑controlling interests in subsidiaries are identified separately from the Group’s equity interest therein.
The present ownership interests of non‑controlling shareholders entitle their holders to a proportionate share
of net assets upon liquidation, and may initially be measured at fair value, or at the non‑controlling interests’
proportionate share of their fair value of the acquiree’s identifiable net assets. The choice of measurement
is made on an acquisition‑by‑acquisition basis. Other non‑controlling interests are initially measured at fair
value. Subsequent to acquisition, the carrying amount of non‑controlling interests is the amount of those
interests at initial recognition plus the non‑controlling interests’ share of subsequent changes in equity. Total
comprehensive income is attributed to non‑controlling interests even if this results in the non‑controlling
interests having a deficit balance.
The results of subsidiaries acquired or disposed of during the year are included in the consolidated income
statement from the effective date of acquisition or up to the effective date of disposal, as appropriate.
Where necessary, adjustments are made to the financial statements of subsidiaries to bring the accounting
policies used into line with those used by the Group.
All intra‑group transactions, balances, income and expenses are eliminated on consolidation.
Business combinations
The acquisition of subsidiaries is accounted for using the acquisitions method. The consideration for
each acquisition is measured at the aggregate of the fair values, at the date of exchange, of assets given,
liabilities incurred or assumed, and equity instruments issued by the Group in exchange for control of the
acquiree. Acquisition‑related costs are recognised in the income statement as incurred.
The acquiree’s identifiable assets, liabilities and contingent liabilities that meet the conditions for recognition
under IFRS 3 Business Combinations are recognised at their fair value at the acquisition date.
Assets and disposal groups held for sale and dis
continued
operations
Non‑current assets, or disposal groups comprising assets and liabilities, are classified as held for sale if it is
highly probable that they will be recovered primarily through sale rather than through continuing use. This
condition is regarded as met only when the sale is highly probable and the asset is available for immediate
sale in its present condition. Management must be committed to the sale which should be expected to
qualify for recognition as a completed sale within one year of the date of classification.
Such assets, or disposal groups, are measured at the lower of their carrying amount and fair value less costs
to sell. Impairment losses on initial classification as held for sale and subsequent gains and losses on
remeasurement are recognised in profit or loss.
A disposal group qualifies as a discontinued operation if it is a component of an entity that either has been
disposed of, or is classified as held for sale, and:
represents a separate major line of business or geographical area of operations; or
is part of a single coordinated plan to dispose of a separate major line of business or geographical area
of operations; or
is a subsidiary acquired exclusively with a view to resale.
Discontinued operations are excluded from the results of continuing operations and are presented as a single
amount as profit or loss after tax from discontinued operations in the income statement.
Goodwill and intangible assets
Goodwill arising on consolidation is recognised as an asset at the date that control is acquired. Goodwill
is measured as the excess of the sum of the consideration transferred, the amount of any non‑controlling
interest in the acquiree and the fair value of the acquirer’s previously held equity interest (if any) in the entity
over the net of the acquisition date amounts of the identifiable assets acquired and liabilities assumed.
For the purpose of impairment testing, goodwill is allocated to each of the Group’s cash generating units
(CGUs) which are tested for impairment annually, or more frequently where there is an indication that the
CGU may be impaired. If the recoverable amount of the CGU is less than the carrying amount of the CGU,
the impairment loss is allocated to the goodwill of the CGU and then to the other assets of the CGU pro‑rata
on the basis of the carrying amount of each asset in the CGU. An impairment loss recognised for goodwill is
not reversed in a subsequent period. On disposal of a subsidiary, associate or jointly controlled entity, the
attributable amount of goodwill is included in the determination of the profit or loss on disposal.
Computer software is recognised separately as an intangible asset and is carried at cost less accumulated
amortisation and accumulated impairment losses. Costs include software licences, website development,
costs attributable to the development, design and implementation of the computer software and internal
costs directly attributable to the software. Software is amortised on a straight‑line basis over its useful
economic life (three to five years).
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Annual Report and Accounts 2026
135
Notes to the consolidated financial statements
continued
2 Material accounting policies
continued
Revenue recognition
Under IFRS 15 revenue is recognised when control of a good or service transfers to the customer. The point at which
goods and services are transferred to the customer is based on the fulfilment of performance obligations.
As the Group has the right to consideration corresponding directly with the value of performance completed to
date, customer contract revenue is recognised consistent with the amount that the Group has a right to invoice.
The Group is therefore exercising the practical expedient not to explain transaction prices allocated to unsatisfied
performance obligations at the end of the reporting period.
Revenue principally comprises revenue from train passenger services, road passenger transport, and certain
management and maintenance services in the UK. Where appropriate, amounts are shown net of rebates and
sales taxes. An explanation of the types of revenue is set out below.
Note that revenues include contractual and direct fiscal support. This is covered in more detail further on
in this note.
Passenger revenues
Passenger revenues primarily relate to ticket sales through First Bus and the First Rail businesses. Passenger
revenue is recognised at both a point in time and over time. Ticket sales for journeys of less than one week’s
duration are recognised on the first date of travel. Ticket sales for season tickets, travel cards and open‑return
tickets are initially deferred then recognised over the period covered by the relevant ticket. Concessionary
amounts are recognised in the period in which the service is provided. Where customers are due compensation
due to delays in their journeys, such payments are treated as a reduction in passenger revenue in line with IFRS 15
Revenue from Contracts with Customers.
Contract revenues
Contract revenues mainly relate to tenders and route contracts in First Bus. Revenues are recognised as the
services are provided over the length of the contract and based on a transaction price which is defined in the
terms of the contract.
Rail contract subsidy receipts
Revenue in the First Rail businesses includes subsidy receipts from the Department for Transport (DfT) for National
Rail Contracts (NRCs), with amounts receivable under these arrangements including certain funded operational
projects. Revenue also includes amounts attributable to the Train Operating Companies (TOCs), predominantly
based on models of route usage, by the Railway Settlement Plan in respect of passenger receipts. Revenue is
recognised over time as the performance obligations are met as agreed between the individual TOCs and the DfT.
Other revenue sources
Other revenue sources mainly relate to non‑rail subsidies, revenue arising from ancillary services to other rail and
road passenger service providers for maintenance, refuelling and other associated services and to sundry third
parties for the use of space at terminals and on‑board vehicles for other business activities, e.g. retail outlets, taxi
ranks, catering and advertising. Other revenues are recognised at both a point in time and over time.
Service agreement premium/subsidy
DfT TOCs are subject to fixed payments in the form of a premium paid to, or subsidy received from, the DfT. TOCs
are entitled to earn performance based fees and a contracted margin, and the service agreement premium/
subsidy is calculated to deliver this margin. It is calculated with direct reference to costs and revenues for each
annual accounting period, and there is no clawback mechanism for payments received, or linkage between
calculations from one annual period to the next, and as such the unit of account is deemed to be each annual
reporting period. Periodic payments are received from or made to the DfT. In annual periods where a net subsidy
is received from the DfT this is considered to be an IAS 20 government grant and is accounted for accordingly.
The grant is considered to provide for the contracted margin, the performance based fees, and compensates
for the excess of allowed costs over revenues, however it is not IFRS 15 revenue from a contract with a customer.
Where revenues exceed allowable costs, and the associated premium payment is made to the DfT, this is
considered to be an operating levy, and the payments are presented within operating costs.
Contractual and direct fiscal support
The principal direct fiscal support recognised during the year comprised £376.9m (2025: £347.8m) of NRC funding
in the First Rail businesses, and £20.0m (2025: £21.9m) of funding in First Bus. These are recognised within revenue
in accordance with IFRS 15 when control of the good or service is transferred to the customer and the Group is
entitled to the consideration.
First Bus
The English, Scottish and Welsh Governments have each supported bus operators, through a variety of
funding schemes since March 2020. In England, the BSOG+ scheme provides funding through enhanced
BSOG rates per litre and an additional payment per km operated for eligible miles. In addition to this the DfT
implemented a cap on all single fares across the country in January 2023, starting at £2 and increasing to £3
in January 2025, with operators being reimbursed for any revenue foregone as a result of the reduced ticket
prices, and funding being confirmed through to March 2027. In Scotland, funding is provided by the NSG
scheme which replaced their BSOG scheme. In Wales funding is provided through BSSG and the tendering
of routes which are no longer commercially viable.
First Rail
The DfT TOC NRCs transferred substantially all revenue and substantially all cost risk to the government and for
the current and prior periods our First Rail contracts were operated under the terms of these arrangements:
GWR operated under an NRC to June 2028. On 7 May 2026, First Greater Western Railway Ltd received notice
from the Department for Transport that its National Rail Contract would expire on 13 December 2026, at which
point GWR will hand over to the DfT Operator.
WCP/Avanti were awarded a nine‑year NRC in September 2023, with a minimum core three‑year term to
October 2026.
SWR operated under an NRC which expired on 25 May 2025.
Under the arrangements, our franchised TOCs are paid a fixed management fee to continue to operate the
rail network at a service level agreed with the government. Performance‑based fees are earned through a
combination of scorecards and quantified target methodologies benchmarked off this agreed service level.
DfT funding including the management and performance fee is recognised as revenue in rail contracts subsidy
receipts, in line with the revenue recognition policy for contract subsidy receipts from the DfT.
Disaggregated revenue by operating segment is set out in note 5.
Leasing
Lease identification
At inception of a contract, the Group assesses whether a contract is, or contains, a lease. A contract is, or contains,
a lease if the contract conveys the right to control the use of an identified asset for a period of time in exchange for
consideration.
Right of use asset
At the commencement date, the right of use asset is initially measured at cost, which comprises the initial amount
of the lease liability adjusted for any lease payments made at or before the commencement date, less any
incentives received, plus any initial direct costs incurred and an estimate of costs to be incurred by the Group
to dismantle and remove the underlying asset or restore the underlying asset or the site on which it is located.
The right of use asset is depreciated on a straight‑line basis over the shorter of the estimated useful life
of the asset, the lease term or current expected contract terms for rail TOCs at the balance sheet date. In
addition, the right of use asset is periodically reduced by impairment losses, if applicable, and adjusted
for certain remeasurements of the lease liability.
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Notes to the consolidated financial statements
continued
2 Material accounting policies
continued
Lease liability
At the commencement date of the lease, the lease liability is initially measured at the present value of
lease payments to be made over the lease term. The lease payments include fixed payments (including
in‑substance fixed payments) less any lease incentives receivable, variable lease payments that depend
on an index or a rate, and amounts expected to be paid by the Group under residual value guarantees.
The lease payments also include the exercise price of a purchase option if the Group is reasonably certain
to exercise that option. Payments of penalties for terminating a lease, if the lease term reflects the Group
exercising the option to terminate the lease, are also included. The payments are discounted at the
incremental borrowing rate since the rates implicit in the leases are not readily available.
The lease liability is measured by increasing the carrying amount to reflect the interest on the lease liability
and reducing the carrying amount to reflect the lease payments made. The carrying value is remeasured
when there is a change in future lease payments arising from a change in an index or rate, if there is a
change in the Group’s estimate of the amount expected to be payable under a residual value guarantee,
or if the Group changes its assessment of whether it will exercise a purchase, extension or termination option.
Lease incentives
The Group assesses reimbursements from lessors, to establish whether these represent lease incentives.
Where a lease incentive is identified, the income is spread over the term of the related lease.
Short‑term leases and leases of low‑value assets
The Group applies the short‑term lease recognition exemption to selected leases that have a lease term
of 12 months or less from the commencement date and do not contain a purchase option and where it is
not reasonably certain that the lease term will be extended. It also applies the low‑value assets recognition
exemption to leases of assets of low value based on the value of the asset when it is new, regardless of the
age of the asset being leased. Lease payments on short‑term leases and leases of low‑value assets are
recognised as an expense on a straight‑line basis over the lease term.
On the balance sheet, right of use assets have been included in property, plant and equipment and lease
liabilities have been included in borrowings.
Foreign currencies
The individual financial statements of each Group company are presented in the currency of the primary
economic environment in which it operates (its functional currency). For the purpose of the consolidated
financial statements, the results and financial position of each Group company are expressed in pounds
sterling, which is the functional currency of the Company, and the presentation currency for the consolidated
financial statements.
In preparing the financial statements of the individual companies, transactions in currencies other than
the functional currency are recorded at the rates of exchange prevailing on the dates of the transactions.
At each balance sheet date, monetary assets and liabilities that are denominated in foreign currencies are
retranslated at the rates prevailing on the balance sheet date. Non‑monetary assets and liabilities carried at
fair value that are denominated in foreign currencies are translated at the rates prevailing at the date when
the fair value was determined. Non‑monetary items that are measured in terms of historical cost in a foreign
currency are not retranslated.
Exchange differences arising on the settlement of monetary items, and on the retranslation of monetary
items, are included in profit or loss for the period. Exchange differences arising on the retranslation of
non‑monetary items carried at fair value are included in profit or loss for the period, except for differences
arising on the retranslation of non‑monetary items in respect of which gains and losses are recognised
within other comprehensive income. For such non‑monetary items, any exchange component of that gain
or loss is also recognised within other comprehensive income.
In order to hedge its exposure to certain foreign exchange risks, the Group holds currency swaps and borrowings
in foreign currencies (see note 22 for details of the Group’s policies in respect of foreign exchange risks).
On consolidation, the assets and liabilities of the Group’s overseas operations are translated at the closing
exchange rates on the balance sheet date. Income and expense items are translated at the average exchange
rates for the period. Exchange differences arising from the average exchange rates used and the period
end rate, if any, are classified as equity and transferred to the Group’s translation reserve. Such translation
differences are recognised as income or as expenses in the period in which the operation is disposed of.
Borrowing costs
Borrowing costs directly attributable to the acquisition, construction or production of qualifying assets,
which are assets that necessarily take a substantial period of time to get ready for their intended use or
sale, are added to the cost of those assets, until such time as the assets are substantially ready for their
intended use or sale.
All other borrowing costs are recognised in profit or loss in the period in which they are incurred.
Non‑GAAP measures and performance
In measuring the Group and divisional adjusted operating performance, additional financial measures
derived from the reported results have been used by management in order to eliminate factors which distort
year‑on‑year comparisons. The Group’s adjusted performance is used to explain year‑on‑year changes
when the effect of certain items is significant, including strategic items (including material M&A and Group
restructuring projects), costs of acquisitions including aborted acquisitions, and impairment of assets. Other
items below £5.0m would not normally be considered as adjusting items unless part of a larger strategic
project, but items which distort year‑on‑year comparisons that exceed this amount could potentially be
classified as an adjusting item and are assessed on a case‑by‑case basis. Such potential adjusting other
items may include: restructuring and reorganisation costs; property gains or losses; aged legal and
self‑insurance claims; movements on insurance discount rates; onerous contract provisions; pension
settlement gains or losses; and other items which management has determined as not being relevant to an
understanding of the Group’s underlying business performance. Subsequent remeasurements of adjusting
items are also recognised as an adjusting item in the future period in which the remeasurement occurs.
Management considers that this overall basis supports year‑on‑year business performance comparisons,
to underpin planning and decision making on resource allocation. The Group does not consider the
non‑GAAP measures to be more important than, or superior to, IFRS measures. See note 4 for the
reconciliation to non‑GAAP measures and performance.
Retirement benefit costs
The Group operates or participates in a number of pension schemes, which include both defined benefit
schemes and defined contribution schemes.
Payments to defined contribution plans are charged as an expense as they fall due. There is no further
obligation to pay contributions into a defined contribution plan once the contributions specified in the plan
rules have been paid.
For defined benefit schemes, the cost of providing benefits is determined using the Projected Unit Credit
Method, with actuarial updates being carried out at each balance sheet date. Actuarial gains and losses are
recognised in full in the period in which they occur. They are recognised outside the income statement and
presented in the consolidated statement of other comprehensive income.
All past service costs are recognised immediately in the consolidated income statement.
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Annual Report and Accounts 2026
137
Notes to the consolidated financial statements
continued
2 Material accounting policies
continued
Where changes to the benefits in payment on defined benefit pension schemes require a change in scheme
rules or ratification by the Trustees, the change is recognised as a past service charge or credit in the income
statement. Where changes in assumptions can be made without changing the Trustee agreement, these are
recognised as a change in assumptions in other comprehensive income.
The retirement benefit position recognised in the balance sheet represents the present value of the defined
benefit obligation as reduced by the fair value of scheme assets. Any residual asset resulting from this
calculation is limited to refunds economically available to the Company, in the form of either a public
sector payment or the present value of future service costs recognised via suspension of cash contributions.
Various TOCs in the First Rail business participate in the Railways Pension Scheme (RPS), which is an industry‑wide
defined benefit scheme. The Group is obligated to fund the relevant section of the scheme over the period for
which the contract is held. The full liability is recognised on the balance sheet, which is then reduced by a
‘contract adjustment’ so that the net liability reflects the Group’s obligations to fund the scheme over the
contract term, subject to any changes in the schedule of contributions following a statutory valuation.
Retirement benefits are also covered in the Key sources of estimation uncertainty section of note 2 below.
Tax
The tax expense represents the sum of the tax currently payable and deferred tax.
The tax currently payable is based on taxable profit for the year. Taxable profit differs from net profit as
reported in the income statement because it excludes items of income or expense that are taxable or
deductible in other years and it further excludes items that are never taxable or deductible. The Group’s
liability for current tax is calculated using tax rates that have been enacted or substantively enacted by
the balance sheet date and includes an estimate of the tax which could be payable as a result of differing
interpretation of tax laws.
Deferred tax is the tax expected to be payable or recoverable on differences between the carrying amounts
of assets and liabilities in the financial statements and the corresponding tax bases used in the computation
of taxable profit, and is accounted for using the balance sheet liability method. Deferred tax liabilities are
generally recognised for all taxable temporary differences and deferred tax assets are recognised to the
extent that it is probable that taxable profits will be available against which deductible temporary differences
can be utilised. Such assets and liabilities are not recognised if the temporary difference arises from the
initial recognition of goodwill, or from the initial recognition (other than in a business combination) of other
assets and liabilities in a transaction that affects neither the taxable profit nor the accounting profit.
Deferred tax liabilities are recognised for taxable temporary differences arising on investments in subsidiaries
and associates, and interests in joint ventures, except where the Group is able to control the reversal of the
temporary difference and it is probable that the temporary difference will not reverse in the foreseeable future.
The carrying amount of deferred tax assets is reviewed at each balance sheet date and reduced to the
extent that it is no longer probable that sufficient taxable profits will be available to allow all or part of the
asset to be recovered.
Deferred tax is calculated at the tax rates that are expected to apply in the period when the liability is settled
or the asset is realised and is based on the estimated tax consequences of items that are subject to differing
interpretations of tax laws. Deferred tax is charged or credited in the income statement, except when it
relates to items charged or credited in other comprehensive income or directly to equity, in which case
the deferred tax is also dealt with within other comprehensive income or directly in equity respectively.
Deferred tax assets and liabilities are offset when there is a legally enforceable right to set off current tax
assets against current tax liabilities and when they relate to income taxes levied by the same tax authority
and the Group intends to settle its current tax assets and liabilities on a net basis.
The Group follows IFRIC 23 Uncertainty over Income Tax Treatments. IFRIC 23 sets out how to determine the
accounting tax position when there is uncertainty over income tax treatments. The interpretation requires
the Group to determine whether uncertain tax positions are assessed separately or as a Group, and
Assess whether it is probable that a tax authority will accept an uncertain tax treatment used, or proposed
to be used, by an entity in its income tax filings:
•
If yes, the Group should determine its accounting tax position consistently with the tax treatment used
or planned to be used in its income tax filings.
•
If no, the Group should reflect the effect of uncertainty in determining its accounting tax position using
either the most likely amount or the expected value method.
Property, plant and equipment
Properties for provision of services or administrative purposes are carried at cost, less any recognised
impairment loss. Cost includes professional fees and, for qualifying assets, borrowing costs capitalised in
accordance with the Group’s accounting policy. Depreciation of these assets, on the same basis as other
property assets, commences when the assets are ready for their intended use.
Passenger carrying vehicles and other plant and equipment are stated at cost less accumulated
depreciation and any recognised impairment loss.
Depreciation is charged so as to write off the cost of assets, other than freehold land, the land element of
long leasehold properties or on assets in the course of construction, over their estimated useful lives, using
the straight‑line method, on the following bases:
| Freehold buildings | 50 years straight‑line |
| Passenger carrying vehicles | seven to 17 years straight‑line |
| Other plant and equipment | three to 25 years straight‑line |
Assets specific to TOCs are depreciated over the lesser of their estimated useful lives or the rail contract term
expected at the balance sheet date.
The gain or loss arising on the disposal or retirement of an asset is determined as the difference between the
sales proceeds and the carrying amount of the asset and is recognised in income.
Capital grants
Capital grants relating to property, plant and equipment are held in other payables and released to the
income statement over the expected useful lives of the assets concerned. Capital grants are not recognised
until there is a reasonable assurance that the Group will comply with the conditions attaching to them and
that the grants will be received.
Impairment of tangible and intangible assets excluding goodwill
At each balance sheet date, the Group reviews the carrying amounts of its tangible and intangible assets to
determine whether there is any indication that those assets have suffered an impairment loss. If any such
indication exists, the recoverable amount of the asset is estimated in order to determine the extent of the
impairment loss (if any). Where the asset does not generate cash flows that are independent from other
assets, the Group estimates the recoverable amount of the CGU to which the asset belongs.
Recoverable amount is the higher of fair value less costs to sell and value in use. In assessing value in use,
the estimated future cash flows are discounted to their present value using a pre‑tax discount rate that
reflects current market assessments of the time value of money and the risks specific to the asset for which
the estimates of future cash flows have not been adjusted.
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Annual Report and Accounts 2026
138
Notes to the consolidated financial statements
continued
2 Material accounting policies
continued
If the recoverable amount of an asset or CGU is estimated to be less than its carrying amount, the carrying amount of
the asset or CGU is reduced to its recoverable amount. An impairment loss is recognised as an expense immediately.
Where an impairment loss subsequently reverses, the carrying amount of the asset or CGU is increased to the revised
estimate of its recoverable amount, but so that the increased carrying amount does not exceed the carrying amount
that would have been determined had no impairment loss been recognised for the asset or CGU in prior years.
A reversal of an impairment loss is recognised as income immediately.
Inventories
Inventories of spare parts and consumables are stated at the lower of cost and net realisable value, after making
appropriate allowances for obsolete and slow‑moving items. Cost comprises direct materials and, where applicable,
those overheads that have been incurred in bringing the inventories to their present location and condition. Cost is
calculated using the weighted average cost method. Where the purchase of inventory was the hedged item in a cash
flow hedge relationship, the initial carrying amount of the recognised inventory is adjusted by the associated hedging
gain or loss transferred from the hedging reserve (a basis adjustment). There are no material inventory allowances.
Financial instruments
Financial assets and financial liabilities are recognised on the Group’s balance sheet when the Group
becomes a party to the contractual provisions of the instrument.
Financial assets
Financial assets can be measured at amortised cost, fair value through profit or loss or fair value through
other comprehensive income. The measurement basis is determined by reference to both the business
model for managing the financial asset and the contractual cash flow characteristics of the financial asset.
Financial assets are classified into one of three primary categories:
Financial assets at amortised cost
Financial assets at amortised cost are non‑derivative financial assets held for collection of contractual cash flows
where those cash flows represent solely payments of principal and interest. Financial assets at amortised cost are
subsequently measured using the effective interest method and are subject to impairment. Gains and losses are
recognised in profit or loss when the asset is derecognised, modified or impaired.
Fair value through profit and loss
Financial assets at fair value through profit or loss include financial assets held for trading, financial assets
designated upon initial recognition at fair value through profit or loss, or financial assets mandatorily
required to be measured at fair value. Financial assets are classified as held for trading if they are acquired
for the purpose of selling or repurchasing in the near term. Derivatives are also classified as held for trading
unless they are designated as effective hedging instruments.
Financial assets at fair value through profit or loss are carried in the statement of financial position at fair
value with net changes in fair value recognised in the income statement within finance costs. Transaction
costs arising on initial recognition are expensed in the income statement.
Fair value through other comprehensive income
The Group does not have any financial assets held at fair value through other comprehensive income.
The Group also includes restricted cash balances within Financial assets, where balances are held as
collateral for third party arrangements and are not readily available for general use by the business.
Financial liabilities and equity instruments
Financial liabilities and equity instruments are classified according to the substance of the contractual
arrangements entered into. An equity instrument is any contract that evidences a residual interest in the
assets of the Group after deducting all of its liabilities. Equity instruments issued by the Company are
recorded at the proceeds received net of direct issue costs.
Financial liabilities
Bank borrowings
Interest‑bearing bank loans, asset backed financial liabilities and overdrafts are measured on an amortised cost basis.
Bonds and loan notes
These are measured either on an amortised cost basis or at fair value, if designated.
Trade payables
Trade payables are initially measured at fair value, and are subsequently measured at amortised cost, using
the effective interest rate method.
Derivative financial instruments and hedge accounting
The Group uses derivative financial instruments to hedge its exposure to foreign exchange, interest rate
and commodity risks. Use of such financial instruments is governed by policies and delegated authorities
approved by the Board. The Group does not hold or issue derivative financial instruments for trading purposes.
The main derivative financial instruments used by the Group are interest rate swaps, fuel swaps, and cross
currency interest rate swaps. Such instruments are initially recognised at fair value and subsequently
remeasured to fair value at the reported balance sheet date. The fair values are calculated by reference
to market exchange rates, interest rates and fuel prices at the period end, and supported by counterparty
confirmations. Where derivatives do not qualify for hedge accounting, any gains or losses on remeasurement
are immediately recognised in the Group income statement. Where derivatives qualify for hedge accounting,
recognition of any resultant gain or loss depends on the nature of the hedge relationship and the item being
hedged. At inception of designated hedging relationships, the Group documents the risk management
objective and strategy for undertaking the hedge, the nature of the risks being hedged and the economic
relationship between the item being hedged and the hedging instrument.
Fair value hedging
The fair value change on qualifying hedging instruments is recognised in profit or loss. The carrying amount
of a hedged item not already measured at fair value is adjusted for the fair value change attributable to the
hedged risk with a corresponding entry in profit or loss.
Cash flow hedging
The effective portion of changes in the fair value of derivatives and other qualifying hedging instruments that are
designated and qualify as cash flow hedges is recognised in other comprehensive income and accumulated
under the heading of hedging reserve, limited to the cumulative change in fair value of the hedged item from
inception of the hedge. The gain or loss relating to the ineffective portion is recognised immediately in profit or
loss. Amounts previously recognised in other comprehensive income and accumulated in equity are reclassified
to profit or loss in the periods when the hedged item affects profit or loss, in the same line as the recognised
hedged item. However, when the hedged forecast transaction results in the recognition of a non‑financial item
such as inventory, the gains and losses previously recognised in other comprehensive income and accumulated
in equity are removed from equity and included as a basis adjustment in the initial measurement of the cost of
that item. This transfer does not affect other comprehensive income, however the hedging gains and losses that
will subsequently be transferred as basis adjustments are categorised as amounts that may be reclassified
subsequently to profit or loss, as such a reclassification may occur in the event that the hedged transaction is no
longer expected to occur. Furthermore, if the Group expects that some or all of the loss accumulated in the cash
flow hedging reserve will not be recovered in the future, that amount is immediately reclassified to profit or loss.
Net investment hedging
Derivative financial instruments are classified as net investment hedges when they hedge the Group’s
net investment in an overseas operation. The effective element of any foreign exchange gain or loss
from remeasuring the derivative instrument is recognised directly in other comprehensive income and
accumulated in the foreign currency translation reserve. Any ineffective element is recognised immediately
in the Group income statement. Gains and losses accumulated in the foreign currency translation reserve
are included in the Group income statement on the disposal or partial disposal of the foreign operation.
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Notes to the consolidated financial statements
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2 Material accounting policies
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Provisions
Provisions are recognised when the Group has a present obligation as a result of a past event and it is
probable that the Group will be required to settle that obligation. Provisions are measured at the Directors’
best estimate of the expenditure required to settle the obligation at the balance sheet date and are
discounted to present value where the effect is material.
Self‑insurance
The Group’s policy is to self‑insure high‑frequency, low‑value claims within the businesses. In addition there
are typically a smaller number of major claims during a financial year for which cover is obtained through
third party insurance policies subject to an insurance deductible. Where the Group holds legacy self‑insurance
exposures related to disposed businesses, insurance and re‑insurance policies have been purchased to
de‑risk this exposure. Provision is made under IAS 37 Provisions, Contingent Liabilities and Contingent Assets
for the estimated cost of settling uninsured claims for incidents occurring prior to the balance sheet date.
The provision is discounted to appropriately reflect the timing of future cash claims settlements. Self‑insurance
is also covered in the Key sources of estimation uncertainty section of note 2 below.
Share‑based payments
The Group issues equity‑settled share‑based payments to certain employees. Equity‑settled share‑based
payments are measured at fair value at the date of grant. The fair value is expensed over the vesting period,
based on the Group’s estimate of shares that will eventually vest and is adjusted for the effects of
non‑market‑based vesting conditions.
Fair value is measured by use of a Black‑Scholes or other appropriate valuation model. The expected life used
in the model has been adjusted, based on management’s best estimate, for the effects of non‑transferability,
exercise restrictions and behavioural considerations.
Joint operations
Where the Group assesses a joint arrangement to be a joint operation, it recognises its direct right to the
assets, liabilities, revenue and expenses of the joint operation, and its share of any jointly held or incurred
assets, liabilities, revenue and expenses. These have been incorporated in the financial statements under
the appropriate headings.
Dividend distributions
Dividend distributions to the Company’s shareholders are recognised as a liability in the Group’s financial
statements in the period in which the dividends are approved by the Company’s shareholders.
Adoption of new and revised standards
The accounting policies adopted are consistent with those of the previous financial year except for the
changes arising from new standards and amendments to existing standards which have been adopted
in the current year.
The following amended standards and interpretations were adopted by the Group during the year:
Amendments to IAS 21: The Effects of Changes in Foreign Exchange Rates
There has been no material change as a result of applying this amendment. No significant impact is expected
from any of the future standards and amendments that are visible, with the exception of IFRS 18 Presentation
and Disclosure in Financial Statements, which is effective from 1 January 2027, and which is expected to
change the presentation of the consolidated financial statements.
The Group is currently in the process of determining the expected impact of applying IFRS 18. A transition plan
has been developed and an initial impact assessment has been undertaken, and the Group is on track to
report its first IFRS 18‑compliant interim financial statements for the period ending 25 September 2027, and
annual financial statements for the year ending 25 March 2028. The application of the new Standard will
change the presentation of the consolidated financial statements, most notably the categorisations within
the income statement and related disclosure detail, as well as classifications within the statement of cash
flows. It will also require the presentation of management‑defined performance measures to complement
the structured summary on the face of the income statement, and the Group is presently assessing the
appropriate measures to be reported under this definition.
Restatements
National Rail Contracts – premium payments
During the year, the Group has reassessed its accounting policy regarding DfT subsidy receipts and premium
payments under its NRCs. Subsidies received under the NRCs continue to represent amounts for lost passenger
revenues and the subsidy income from the DfT is therefore recognised within revenue in line with IAS 20
Government grants. When amounts are due to be paid back to the DfT (the obligating event being generation
of profits above contractual fixed profit margins), the Group has concluded that these do not represent a
refund of government grant amounts received in previous periods, instead per IAS 37 Provisions, Contingent
Liabilities and Contingent Assets and IFRIC 21 Levies the premium amounts above the contractual margin
should have previously been treated as a levy expense rather than as a deduction of revenue.
The Group has therefore restated its FY 2025 income statement to correct this classification. A levy expense of
£167.6m has been recognised, rather than a deduction from revenue, therefore increasing both revenue and
expenses by £167.6m. The restatement has no impact on any profitability measure or other primary statements.
Acquisition accounting adjustments relating to First Bus London
During the year, the Group finalised its IFRS 3 acquisition accounting adjustments in relation to the acquisition
on 28 February 2025 of London bus operator RATP Dev Transit Limited and its subsidiaries (First Bus London).
Provisional adjustments were reported in the FY 2025 Annual Report, and therefore the Group has now restated
the prior year comparative information to reflect these finalised adjustments. The final acquisition adjustments
are detailed in note 28. There is no material impact on the FY 2025 income statement as a result of the finalisation
exercise, and as such the prior year income statement has not been restated.
Deferred capital grant liabilities
The Group has restated the analysis between Current and Non‑current Other payables for the prior year, to
reflect the expected maturity of deferred capital grants previously classified as Current liabilities. This reduces
Current Other payables by £135.5m and increases Non‑current Other payables by the same amount.
Key sources of estimation uncertainty and significant judgements
The preparation of financial statements in conformity with generally accepted accounting principles requires
the use of estimates and assumptions that affect the reported amounts of assets and liabilities at the date of
the financial statements and the reported amounts of revenues and expenses during the reporting period.
Although these estimates are based on management’s best knowledge, actual results may ultimately differ
from those estimates. The estimates and underlying assumptions are reviewed on an ongoing basis. Revisions
to accounting estimates are recognised in the period in which the estimate is revised if the revision affects only
that period, or in the period of revision and future periods if the revision affects both current and future periods.
The following are the critical estimates and judgements that the Directors have made in the process of
applying the Group’s accounting policies and that have the most significant effect on the amounts
recognised in the financial statements.
Defined benefit pension arrangements
Railway Pension Scheme
As at the balance sheet date, the Group sponsored two sections of the Railway Pension Scheme (RPS), relating
to its obligations for its contracted TOCs, and a further section for Hull Trains, its open access operator. The RPS
is a defined benefit pension scheme which covers the whole of the UK rail industry. The RPS is partitioned into
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Notes to the consolidated financial statements
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2 Material accounting policies
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sections and, for the sections that relate to contracts, the Group is responsible for the funding of these
sections only while it operates the relevant contract. In contrast to the pension schemes operated by most
businesses, the RPS is a shared cost scheme which means that costs are formally shared 60% employer and
40% employee. The Group only recognises amounts in relation to its share of costs in the income statement,
and for the contracted TOCs, those amounts are then reimbursed to the TOCs as part of the overall allowable
contracted operating expenses. Management of the RPS is not the responsibility of the Group, nor is it able to
benefit from any future surplus, or liable for any deficit, of those funds.
At the end of the contract term, responsibility for funding the relevant section of the scheme, and consequentially
any deficit or surplus existing at that date, is passed to the next contractor. At each balance sheet date a
contract adjustment is recognised against the IAS 19 net pension asset or liability to reflect that portion
expected to pass to the next contractor.
The Directors view this arrangement as analogous to the circumstances described in paragraphs 92‑94 of
IAS 19 (Revised) with a third party taking on the obligation for future contributions. As there is no requirement
to make contributions to fund the current deficit, it is assumed that all of the current deficit will be funded by
another party and hence none of that deficit is attributable to the current contractor. In respect of the future
service costs, there is currently no pension obligation in respect of those costs. When the costs are recognised
in the income statement, the extent to which the committed contributions fall short determines the amount
that is to be covered by contributions of another party in future, which is recognised as an adjustment to
service cost in the income statement. Under circumstances where contributions are renegotiated, such as
following a statutory valuation, an adjustment will be recognised in the income statement, whilst changes
in actuarial assumptions continue to be recognised through other comprehensive income.
The Directors consider this judgement to be the most appropriate interpretation of IAS 19 to reflect the
specific circumstances of the RPS where the contract commitment is only to pay contributions during the
period in which we run the contract.
Actuarial assumptions
The UK schemes’ retirement benefit obligations are discounted at a rate set by reference to market yields at
the end of the reporting period on high‑quality corporate bonds. Significant assumptions are made when
setting the criteria for bonds to be included in the population from which the yield curve is derived. The most
significant criteria considered for the selection of bonds include the issue size of the corporate bonds, quality
of the bonds and the identification of outliers which are excluded to align with the characteristics of each
scheme. Management follows actuarial advice from a third party when determining these judgements.
Other key estimates include the longevity of members, expected rates of salary increases and inflation.
We take specialist advice on these from our actuarial advisers which aims to consider the likely experience
taking into account each scheme’s characteristics. Our approach is to review these assumptions for each
scheme following completion of their funding valuations, and more frequently only if appropriate to do so.
The majority of invested pension scheme assets are held in asset classes where a deep market exists and
therefore where market prices are readily available. Some of the more illiquid assets do not have such a
deep market, and so a discounted cash flow valuation methodology is adopted, using cash flows provided
by fund managers using their best estimates of the distributions from the investments. The critical estimate
in respect of these cash flows is the discount rate applied with reference to the yield on a government bond
of suitable duration, adjusted to take into account the relevant asset‑specific risks (primarily credit default
risk and liquidity risk). Both the quantum of the cash flows and the discount rate adopted require an element
of judgement, and changes to either could alter the valuation ascribed to the assets.
The carrying amount of the Group’s continuing retirement benefit arrangements at 28 March 2026 was an
asset of £19.9m (2025: asset of £22.7m). Further details and sensitivities are set out in note 34.
Other areas of judgement and accounting estimates
The consolidated financial statements include other areas of judgement and accounting estimates, and
while these do not meet the IAS 1 definition of significant accounting estimates or critical accounting
judgements, the recognition and measurement of certain material assets and liabilities are based on
assumptions, or are subject to longer‑term uncertainties.
Acquisition accounting adjustments relating to First Bus London
On 28 February 2025, the Group completed its acquisition of London bus operator RATP Dev Transit London
Limited and its subsidiaries (First Bus London). The Group has now finalised the purchase price allocation
exercise for First Bus London, and this identified a number of adjustments to reflect the fair value of the assets
and liabilities acquired.
The key sources of estimation uncertainty and significant judgements resulting from the transaction relate to
the acquisition accounting exercise, and the recognition and measurement of assets acquired and liabilities
assumed. Key areas of judgement include, but are not limited to, the measurement of contract intangibles
and onerous contract provisions, the valuations of property, plant and equipment (including freehold land
and buildings), recognition of other liabilities and provisions, recognition and valuation of deferred tax assets,
and the resulting goodwill arising from the transaction. Note 28 provides more details on the finalised
acquisition accounting exercise.
Impairment of assets in CGUs
The key sources of estimation uncertainty in relation to the potential risk of impairment of assets in CGUs
relate to the cash flow forecasts including significant judgements in deciding what assumptions to make
regarding the future financial performance of the CGU, the ongoing macroeconomic uncertainty, and the
Group’s future climate‑related targets and ambitions. This is covered in more detail in note 11.
Determining First Rail National Rail Contract expiry dates
On 28 November 2024, the Passenger Railway Services (Public Ownership) Act 2024 received Royal Assent,
allowing passenger train operators with contracts with the DfT to be brought into public ownership.
An initial timetable for this process was published in December 2024. The Group’s South Western Railway NRC
expired in May 2025. The timetable published at that time indicated that other TOCs would be taken into
public ownership by October 2027, but with no dates then specified for Great Western Railway or West Coast
Partnership. At the FY 2026 balance sheet date, no NRC expiry dates had been announced for Great Western
Railway or West Coast Partnership. The Group was therefore required to make judgements to assess the
most likely expiry dates for these NRCs at the balance sheet date.
These expiry date judgements are then used to identify lease terms in certain situations and useful lives
of property, plant and equipment for TOCs. If there were to be a change in the judgement regarding lease
expiry dates, this would result in a reassessment of the right of use asset and lease liabilities. Similarly, a
change in useful lives for TOC property, plant and equipment would result in a change to the carrying value
of those assets. There were no changes during the year to the Group’s judgements for NRC expiry dates.
On 7 May 2026, First Greater Western Railway Ltd received notice from the Department for Transport
that its NRC would expire on 13 December 2026, at which point GWR will hand over to the DfT Operator.
As this notification was received after the balance sheet date, the Group has concluded that it represents
a non‑adjusting event.
DfT TOCs – income statement classification
South Western Railway transferred to DfT ownership in May 2025 when its NRC expired, and Great Western
Railway’s NRC will expire on 13 December 2026. A detailed timetable has yet to be announced for the Group’s
West Coast Partnership TOCs, but the Government has indicated that all TOCs would be taken into public
ownership by October 2027. The Group has therefore reviewed the application of IFRS 5 Non‑current Assets
Held for Sale and Discontinued Operations in respect of its DfT TOCs.
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2 Material accounting policies
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The Group’s DfT TOCs will no longer be a part of the Group when each TOC’s individual NRC expires, whether at
their specified end dates, or when the appropriate contractual notice period is given by the DfT. However, the
Group does not consider that these contract expiries would represent discontinued operations per IFRS 5 as they
are not considered a disposal of operations. The contracts represent the vehicle for the Group’s arrangements
with the DfT to provide rail passenger services, rather than a separate discontinued operation, and the contracts
expire upon their enforceable end point. Furthermore, the Group’s First Rail operating segment will continue to run
passenger rail operations via its open access businesses and its contract to operate the London Overground rail
services, and the Group remains committed to investing in, and further expanding, its First Rail passenger rail
operations and services in the future. This is further evidenced by the acquisition of new open access licences
and further applications to operate open access passenger rail services.
Climate change
In the preparation of the Group’s consolidated financial statements, management has considered the
potential impact of climate change, particularly in the context of the disclosures included in the Strategic
report (including the Task Force for Climate‑related Disclosures), and the Group’s own climate‑related
ambitions and targets, including its stated Sustainability strategic pillar. This includes an assessment of how
the Group’s accounting estimates and judgements are impacted by the Group’s pathway to achieving its
stated ambitions and targets and delivering on its Sustainability strategic pillar, as well as by climate‑related
risks and opportunities for the Group.
Actions required to drive the Group’s climate‑related ambitions and targets and to deliver on its Sustainability
strategic pillar, including their financial impacts, are factored into the longer‑term business planning cycles
of the Group. The following areas of estimation have been considered as part of these planning cycles, in
addition to those detailed in the Key sources of estimation uncertainty section. Management does not
believe that these areas will have a material impact on financial reporting estimates and judgements in
the next year. Owing to the inherent medium/longer‑term uncertainty with regard to climate‑related risks
and opportunities, it is not currently possible to assess whether in the future, these areas of estimation and
judgement may have a more material impact on carrying values of assets and liabilities. Management will
continue to regularly assess climate‑related risks in the context of the estimates and judgements made in
the preparation of the Group’s financial statements.
Going concern and viability
There may be a risk of increased future costs and capital investment requirements to ensure compliance
with environmental regulatory requirements (for example carbon taxes/charges, or other emissions‑related
restrictions), and to achieve the Group’s stated sustainability targets and ambitions. However, the Group
believes that there is likely to be an increasing modal shift towards public transport, as awareness grows
among customers of climate‑related issues, and with governmental support for transport decarbonisation,
which could create new opportunities for the Group.
Carrying value of non‑current assets
Environmental regulatory requirements, in parallel with the Group’s climate‑related targets and ambitions,
may further accelerate the transition to electrification of vehicle fleets. Transitional risks relating to the
evolution of climate‑related technologies may alter the expected obsolescence profile of existing vehicle
fleets. These factors may impact the Group’s estimates of the useful lives of existing assets, their residual
values, and the risk of asset impairment. The Group monitors closely the accounting estimates in relation
to its vehicle fleets to ensure they remain reasonable.
Provisions
Climate‑related legislative and regulatory changes may, in future, require the Group to assess whether
environmental provisions are necessary, for example the potential introduction of carbon taxes/charges. In
parallel with the work towards achieving its climate‑related ambitions and targets, the Group tracks such
legislative changes to ensure the impact on the business is well understood and managed effectively.
Other areas of the financial statements which may also be impacted by climate‑related risks and
opportunities include:
Share‑based payments – certain of the Group’s share‑based payments arrangements include a
sustainability target (see note 33), and the Group’s ability to meet these targets may impact the amount
or timing of any share‑based payments.
Deferred tax assets – recoverability of deferred tax assets is dependent on future profitability, which may
be impacted by climate‑related factors.
Borrowing facilities – during the year, the Group has entered into innovative funding arrangements for the
future purchase of both electric bus batteries and electric bus bodies (chassis and drivetrain). The timing
of the utilisation of these facilities to support the Group’s decarbonisation and sustainability targets may
impact levels of borrowing and finance costs for the Group.
Going concern
The Board carried out a review of the Group’s financial projections for the 18 months to 30 September 2027
and evaluated whether it was appropriate to prepare the full year results on a going concern basis. In doing
so, the Board considered whether any material uncertainties exist that cast doubt on the Group’s and the
Company’s ability to continue as a going concern over the going concern period.
Consistent with prior years, the Board’s going concern assessment is based on a review of future trading
projections, including whether banking covenants are likely to be met and whether there is sufficient
committed facility headroom to accommodate future cash flows for the going concern period.
Divisional management teams prepared detailed, bottom‑up projections for their businesses reflecting the
impact of macroeconomic considerations on the operating environment, assumptions on passenger volumes
and government support, as well as the impact of actions required to address the Group’s climate‑related
targets and ambitions, and having regard to the risks and uncertainties to which the Group is exposed.
Base case scenario
The Board considered the annual budget to 31 March 2027 and medium‑term plan including the period to
September 2027 to be the base case scenario for the purpose of the going concern assessment for the FY
2026 year end. These projections were the subject of a series of executive management reviews and were
used to establish the base case scenario that was used for the purposes of the going concern assessment.
The Bus base case assumes a gradual net profit increase from passenger volumes and yields in FY 2027,
with some offset from cost inflation. The base case also reflects the impact of the acquisitions completed
in FY 2025 and FY 2026, including First Bus London and coaching businesses. The Rail base case reflects the
expected expiry of the Group’s remaining NRCs, and the commencement of the London Overground contract
in May 2026. The macro projections in the updated base case assume that the UK operates in a low‑growth
economy with inflationary pressures. The annual budget and medium‑term plan also capture the expected
financial impact of the actions required to support the Group’s climate‑related targets and ambitions, and
the cash flow impact of other capital allocation decisions which the Group may consider.
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2 Material accounting policies
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Downside scenario
In addition, a downside case was also modelled which assumes a more adverse macroeconomic recovery
profile, including the potential impacts of geopolitical instability. In First Bus the downside case assumes a
reduction in passenger volumes as well as the impact of other unexpected cost inflation, driving a 25%
reduction in Bus profitability. In First Rail, the downside case assumes TOC performance fee awards at 50%
of expected levels, volume and revenue reductions in Hull Trains and Lumo driving a 25% reduction in open
access profitability, and other unbudgeted cost and inflationary risks. The downside scenario also considers
potential impacts of a significant climate‑related event or unbudgeted decarbonisation costs, as well as the
risk of one‑off safety, regulatory non‑compliance or technology incidents. The downside scenario also takes
into account some controllable mitigating actions available to the Group.
Mitigating actions
If the performance of the Group were to be more adversely impacted than assumed in the base case or
downside case scenarios, the Group would reduce and defer planned growth capital expenditure and further
reduce costs in line with a lower‑volume operating environment to the extent that the essential services we
operate in First Bus are not required to be run for the governments and communities we support, as well as
further reviews of other Group capital allocation decisions.
Going concern statement
Based on the review of the financial forecasts for the period to September 2027 and having regard to the risks
and uncertainties to which the Group is exposed, the Directors have a reasonable expectation that the Group
has adequate resources to continue in operational existence for at least the 12‑month period from the date
on which the financial statements were approved, including compliance with banking covenants under both
the base case and downside scenarios. Accordingly, they continue to adopt a going concern basis of
accounting in preparing the consolidated financial statements in this full year report.
3 Revenue
| | | |
| --- | --- | --- |
| | |
| | | 2025 |
| | 2026 | (restated
1
) |
| | £m | £m |
| Services rendered | 4,013.1 | 4,317.2 |
| First Rail contract subsidy receipts | 419.2 | 580.4 |
| Other revenues | 319.6 | 336.3 |
| Revenue from continuing operations | 4,751.9 | 5,233.9 |
| Discontinued operations | – | – |
| Revenue | 4,751.9 | 5,233.9 |
1
The Group has identified certain funding mechanisms with the DfT where amounts due to the DfT have previously been treated as
deductions from revenue. Upon further review, the Group has judged that these amounts should instead be recognised as an expense in
the income statement. The prior year income statement comparative information has been re‑presented accordingly. The re‑
presentation is within the income statement and has no impact on profit measures or the other primary statements.
Disaggregated revenue by operating segment is set out in note 5.
Other revenues principally represent funding mechanisms in First Bus and the First Rail businesses.
4 Reconciliation to non‑GAAP measures and performance
In measuring the Group and divisional adjusted operating performance, additional financial measures derived
from the reported results have been used by management in order to eliminate factors which distort
year‑on‑year comparisons, and to enable the like‑for‑like monitoring of the Group’s recurring operations
over time. The Group’s adjusted performance is used to explain year‑on‑year changes when the effect of
certain items is significant, including strategic items (including material M&A and Group restructuring
projects), costs of acquisitions including aborted acquisitions, and impairment of assets. Other items below
£5.0m would not normally be considered as adjusting items unless part of a larger strategic project, but
items which distort year‑on‑year comparisons that exceed this amount could potentially be classified as an
adjusting item and are assessed on a case‑by‑case basis. Such potential adjusting other items may include:
restructuring and reorganisation costs; property gains or losses; aged legal and self‑insurance claims;
movements on insurance discount rates; onerous contract provisions; pension settlement gains or losses;
and other items which management has determined as not being relevant to an understanding of the
Group’s underlying business performance. Subsequent remeasurements of adjusting items are also
recognised as an adjusting item in the future period in which the remeasurement occurs.
The Group’s statutory revenue measure will be impacted as NRCs are taken into public ownership. As a result,
during FY 2025 the Group identified Adjusted revenue as a new performance measure, to provide an indication
of the Group’s revenue excluding that from NRCs. Adjusted revenue is defined as revenue excluding that
element to DfT TOC revenue, and related intercompany eliminations, where the Group takes substantially no
revenue risk. The Adjusted revenue measure includes management and performance fee income earned by
the Group from its DfT TOC contracts.
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Notes to the consolidated financial statements
continued
4 Reconciliation to non‑GAAP measures and performance
continued
| 2026 | 2025 | |
| Reconciliation of operating profit to adjusted operating profit on a continuing basis | £m | £m |
| Operating profit on a continuing basis | 219.4 | 222.6 |
| Adjustments for: | ||
| Greyhound Canada | – | 0.2 |
| Total operating profit adjustments on a continuing basis | – | 0.2 |
| Adjusted operating profit on a continuing basis (note 5) | 219.4 | 222.8 |
| 2026 | 2025 | |
| Reconciliation of operating profit to adjusted operating profit/(loss) on a discontinued basis | £m | £m |
| Operating profit from discontinued operations | 2.1 | 4.9 |
| Adjustments for: | ||
| CARES receipt | – | (0.4) |
| Retirement benefit restructuring credits | – | (5.1) |
| Total operating profit adjustments from discontinued operations | – | (5.5) |
| Adjusted operating profit/(loss) from discontinued operations | 2.1 | (0.6) |
| 2026 | 2025 | |
| Reconciliation of profit before tax to adjusted profit before tax and adjusted earnings | £m | £m |
| Profit before tax (including discontinued operations) | 158.8 | 169.6 |
| Adjusting operating profit items – continuing operations | – | 0.2 |
| Adjusting operating profit items – discontinued operations | – | (5.5) |
| Adjusted operating profit items – total operations | – | (5.3) |
| Adjusted profit before tax including discontinued operations | 158.8 | 164.3 |
| Rail management fee‑based operations – IFRS 16 adjustment | (2.8) | (1.1) |
| Adjusted tax charge | (37.3) | (41.1) |
| Non‑controlling interests 1 |
(4.0) | (7.1) |
| Adjusted earnings including discontinued operations | 114.7 | 115.0 |
1
Statutory non‑controlling interests in 2026 and 2025 reflect Avanti West Coast and South Western Railway.
| 2026 | 2025 | |
| Reconciliation of tax charge to adjusted tax charge | £m | £m |
| Tax charge (note 9) | 37.3 | 31.3 |
| Non‑recurring historical tax refund (note 9) | – | 3.0 |
| Write‑back of previously unrecognised deferred tax assets (note 9) | – | 6.8 |
| Adjusted tax charge (including discontinued) | 37.3 | 41.1 |
| Adjusted tax charge – continuing operations | 37.3 | 41.1 |
| Adjusted tax charge – discontinued operations | – | – |
Adjusting items – 2026
There were no adjusting items in the year for either continuing or discontinued operations.
Adjusting items –
continued
operations –2025
Greyhound Canada
A net £0.2m charge was incurred in the period relating to the continued winding down of Greyhound
Canada operations.
Adjusting items – dis
continued
operations –2025
CARES receipt
A credit of £0.4m was recognised in the period on receipt of CARES funding in relation to the discontinued
North American operations.
Legacy US pensions scheme buy‑out
On 16 July 2024, the Group agreed terms with an insurance company to buy out the remaining liabilities
of the legacy Greyhound US pension plan, with the plan being terminated thereafter. Following a Group
contribution of $6m, gross liabilities valued at $155m (£123m) at the FY 2024 year end were removed from
the Group’s balance sheet and the Group recognised a net settlement gain after related costs of £5.1m in
the income statement as an adjusting item.
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Notes to the consolidated financial statements
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4 Reconciliation to non‑GAAP measures and performance
continued
| 2026 | 2025 | |
| First Bus EBITDA comprises: | £m | £m |
| Pre‑IFRS 16 EBITDA | 164.7 | 144.0 |
| IFRS 16 adjustments 1 |
36.1 | 16.1 |
| First Bus adjusted EBITDA per segmental results table (note 5) | 200.8 | 160.1 |
| 2026 | 2025 | |
| First Rail EBITDA comprises: | £m | £m |
| Non‑management fees‑based TOCs pre‑IFRS 16 EBITDA | 51.2 | 40.8 |
| Group’s share of management fee income available for dividends (net of tax and non‑controlling interest) | 29.3 | 39.0 |
| Tax on management fee income | 11.1 | 15.4 |
| Non‑controlling interest | 4.0 | 7.2 |
| IFRS 16 adjustments 1 |
415.1 | 537.3 |
| First Rail adjusted EBITDA per segmental results table (note 5) | 510.7 | 639.7 |
| 2026 | 2025 | |
| Group items EBITDA comprises: | £m | £m |
| Pre‑IFRS 16 EBITDA | (13.3) | (21.4) |
| IFRS 16 adjustments 1 |
2.6 | 2.0 |
| Group items adjusted EBITDA per segmental results table (note 5) | (10.7) | (19.4) |
| 2026 | 2025 | |
| First Rail adjusted operating profit comprises: | £m | £m |
| Non‑management fees‑based TOCs | 45.4 | 40.3 |
| Group’s share of management fee income available for dividends (net of tax and non‑controlling interest) | 29.3 | 39.0 |
| Tax on management fee income | 11.1 | 15.4 |
| Non‑controlling interest | 4.0 | 7.2 |
| IFRS 16 adjustments 1 |
40.1 | 46.9 |
| First Rail adjusted operating profit per segmental results table (note 5) | 129.9 | 148.8 |
| 2026 | 2025 | |
| Reconciliation of pre‑IFRS 16 adjusted EBIT to post‑IFRS 16 adjusted EBIT | £m | £m |
| Pre‑IFRS 16 adjusted EBIT | 173.8 | 173.4 |
| IFRS 16 adjustments 1 |
45.6 | 49.4 |
| Post‑IFRS 16 adjusted EBIT | 219.4 | 222.8 |
| 2026 | 2025 | |
| Reconciliation of statutory revenue to adjusted revenue 2 |
£m | £m |
| Revenue – statutory basis (restated 3 ) |
4,751.9 | 5,233.9 |
| Deduct: DfT TOC revenue (restated 3 ) |
(3,160.1) | (4,048.6) |
| Add back: DfT TOC management and performance fees | 46.8 | 71.7 |
| Add back: Intercompany eliminations related to DfT TOCs | 77.1 | 113.0 |
| Adjusted revenue | 1,715.7 | 1,370.0 |
| 2026 | 2025 | |
| Reconciliation of reported net debt to adjusted net debt | £m | £m |
| Reported net debt (note 30) | 725.3 | 985.6 |
| IFRS 16 lease liabilities (note 20) | (850.0) | (1,214.4) |
| Ring‑fenced cash (note 18) | 262.4 | 315.7 |
| Adjusted net debt | 137.7 | 86.9 |
1
IFRS 16 adjustments to EBITDA principally reflect the add back of operating lease rental costs charged to the income statement before the adoption of IFRS 16. IFRS 16 adjustments to operating profit reflect operating lease rental costs less depreciation charges on right of use assets.
2
Adjusted revenue is revenue excluding DfT TOC revenue, and related intercompany eliminations, where the Group takes substantially no revenue risk. The Adjusted revenue measure includes management and performance fee income earned by the Group from its DfT TOC contracts.
3
The Group has identified certain funding mechanisms with the DfT where amounts due to the DfT have previously been treated as deductions from revenue. Upon further review, the Group has judged that these amounts should instead be recognised as an expense in the income
statement. The prior year income statement comparative information has been re‑presented accordingly. The re‑presentation is within the income statement and has no impact on profit measures or the other primary statements.
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Notes to the consolidated financial statements
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5 Business segments and geographical information
For management purposes, the Group is organised into three divisions – First Bus, First Rail and Group items. Greyhound Canada is categorised as a continuing operation, and sits within Group items as its trading operations
have ceased.
The divisions are managed separately in line with the differing services that they provide and the geographical markets in which they operate. There is a clear distinction between each division and no judgement is
required to identify each reportable segment.
The segment results for the 52 weeks ended 28 March 2026 are as follows:
| Continuing operations | ||||||
| Discontinued | ||||||
| First Bus | First Rail | Group items 1 |
Total | operations | Total | |
| £m | £m | £m | £m | £m | £m | |
| Passenger revenue | 810.5 | 2,638.3 | – | 3,448.8 | – | 3,448.8 |
| Contract revenue | 583.6 | – | (19.3) | 564.3 | – | 564.3 |
| Rail contract subsidy receipts | – | 419.2 | – | 419.2 | – | 419.2 |
| Other | 49.5 | 270.1 | – | 319.6 | – | 319.6 |
| Revenue | 1,443.6 | 3,327.6 | (19.3) | 4,751.9 | – | 4,751.9 |
| Rail TOC revenue adjustments | – | (3,055.2) | 19.0 | (3,036.2) | – | (3,036.2) |
| Adjusted revenue 2 |
1,443.6 | 272.4 | (0.3) | 1,715.7 | – | 1,715.7 |
| Adjusted EBITDA 3 |
200.8 | 510.7 | ( 10.7) |
700.8 | 2.1 | 702.9 |
| Depreciation | (107.8) | (450.4) | (2.2) | (560.4) | – | (560.4) |
| Software amortisation | (1.8) | (2.5) | (0.4) | (4.7) | – | (4.7) |
| Capital grant amortisation | 11.6 | 72.1 | – | 83.7 | – | 83.7 |
| Segment results | 102.8 | 129.9 | (13.3) | 219.4 | 2.1 | 221.5 |
| Other adjustments (note 4) | – | – | – | – | – | – |
| Operating profit/(loss) 4 |
102.8 | 129.9 | (13.3) | 219.4 | 2.1 | 221.5 |
| Investment income | 2.0 | 0.4 | 4.7 | 7.1 | – | 7.1 |
| Finance costs | (21.9) | (36.4) | (11.5) | (69.8) | – | (69.8) |
| Profit/(loss) before tax | 82.9 | 93.9 | (20.1) | 156.7 | 2.1 | 158.8 |
| Tax | (37.3) | |||||
| Profit after tax | 121.5 |
| Continuing operations | ||||||
| Discontinued | ||||||
| First Bus | First Rail | Group Items 1 |
Total | operations | Total | |
| £m | £m | £m | £m | £m | £m | |
| Capital additions | 206.8 | 52.6 | – | 259.4 | – | 259.4 |
Capital additions comprises intangible asset additions and acquisitions (note 12) and property, plant and equipment acquisitions and additions (note 13).
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Notes to the consolidated financial statements
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5 Business segments and geographical information
continued
| Net assets/ | |||
| Total assets | Total liabilities | (liabilities) | |
| Balance sheet 5 |
£m | £m | £m |
| Greyhound retained | 22.9 | (27.2) | (4.3) |
| First Bus | 1,308.5 | (351.8) | 956.7 |
| First Rail | 1,187.8 | (737.1) | 450.7 |
| 2,519.2 | (1,116.1) | 1,403.1 | |
| Group items | 125.8 | (51.7) | 74.1 |
| Borrowings and cash | 432.0 | (1,157.3) | (725.3) |
| Taxation | 24.4 | (56.8) | (32.4) |
| Total | 3,101.4 | (2,381.9) | 719.5 |
1
Group items comprise central management and other items.
2
Adjusted revenue is revenue excluding DfT TOC revenue, and related intercompany eliminations, where the Group takes substantially no revenue risk.
3
EBITDA is adjusted operating profit less capital grant amortisation plus depreciation plus software amortisation.
4
Although the segment results are used by management to measure performance, statutory operating profit by operating division is also disclosed for completeness.
5
Segment assets and liabilities are determined by identifying the assets and liabilities that relate to the business of each segment but excluding intercompany balances, net debt and taxation.
The segment results for the 52 weeks ended 29 March 2025 were as follows:
| Continuing operations | ||||||
| First Rail | Discontinued | |||||
| First Bus | (restated 6 ) |
Group items 1 |
Total | operations | Total | |
| £m | £m | £m | £m | £m | £m | |
| Passenger revenue | 785.6 | 3,310.7 | – | 4,096.3 | – | 4,096.3 |
| Contract revenue | 249.2 | – | (28.3) | 220.9 | – | 220.9 |
| Rail contract subsidy receipts | – | 580.4 | – | 580.4 | – | 580.4 |
| Other | 46.7 | 289.6 | – | 336.3 | – | 336.3 |
| Revenue | 1,081.5 | 4,180.7 | (28.3) | 5,233.9 | – | 5,233.9 |
| Rail TOC revenue adjustments | – | (3,891.9) | 28.0 | (3,863.9) | – | (3,863.9) |
| Adjusted revenue 2 |
1,081.5 | 288.8 | (0.3) | 1,370.0 | – | 1,370.0 |
| Adjusted EBITDA 3 |
160.1 | 639.7 | (19.4) | 780.4 | (0.6) | 779.8 |
| Depreciation | (77.0) | (541.1) | (2.1) | (620.2) | – | (620.2) |
| Software amortisation | (0.9) | (1.3) | (0.5) | (2.7) | – | (2.7) |
| Capital grant amortisation | 13.8 | 51.5 | – | 65.3 | – | 65.3 |
| Segment results | 96.0 | 148.8 | (22.0) | 222.8 | (0.6) | 222.2 |
| Other adjustments (note 4) | – | – | (0.2) | (0.2) | 5.5 | 5.3 |
| Operating profit/(loss) 4 |
96.0 | 148.8 | (22.2) | 222.6 | 4.9 | 227.5 |
| Investment income | 0.5 | 0.2 | 7.0 | 7.7 | 0.1 | 7.8 |
| Finance costs | (9.5) | (47.8) | (8.1) | (65.4) | (0.3) | (65.7) |
| Profit/(loss) before tax | 87.0 | 101.2 | (23.3) | 164.9 | 4.7 | 169.6 |
| Tax | (31.3) | |||||
| Profit after tax | 138.3 |
| Continuing operations | ||||||
| Discontinued | ||||||
| First Bus | First Rail | Group items 1 |
Total | operations | Total | |
| £m | £m | £m | £m | £m | £m | |
| Capital additions (restated) 6 |
240.1 | 47.0 | – | 287.1 | – | 287.1 |
Capital additions comprises intangible asset additions and acquisitions (note 12) and property, plant and equipment acquisitions and additions (note 13).
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5 Business segments and geographical information
continued
| Total | Total | Net assets/ | |
| assets | liabilities | (liabilities) | |
| (restated 6 ) |
(restated 6 ) |
(restated 6 ) |
|
| Balance sheet 5 |
£m | £m | £m |
| Greyhound retained | 34.3 | (44.8) | (10.5) |
| First Bus | 1,198.8 | (374.0) | 824.8 |
| First Rail | 1,745.4 | (947.0) | 798.4 |
| 2,978.5 | (1,365.8) | 1,612.7 | |
| Group items | 145.2 | (54.1) | 91.1 |
| Borrowings and cash | 487.1 | (1,472.7) | (985.6) |
| Taxation | 53.9 | (59.6) | (5.7) |
| Total | 3,664.7 | (2,952.2) | 712.5 |
1
Group items comprise central management and other items.
2
Adjusted revenue is revenue excluding DfT TOC revenue, and related intercompany eliminations, where the Group takes substantially no revenue risk.
3
EBITDA is adjusted operating profit less capital grant amortisation plus depreciation plus software amortisation.
4
Although the segment results are used by management to measure performance, statutory operating profit by operating division is also disclosed for completeness.
5
Segment assets and liabilities are determined by identifying the assets and liabilities that relate to the business of each segment but excluding intercompany balances, net debt and taxation.
6
See note 28 for details on the prior year restatement, which arises from the finalisation of the First Bus London acquisition accounting adjustments.
Geographical information
The Group’s operations are located predominantly in the United Kingdom, with the prior year also including residual United States of America and Canada segment assets. The following table provides an analysis of the
Group’s revenue by geographical market:
| 2025 | ||
| 2026 | (restated 1 ) |
|
| Revenue | £m | £m |
| United Kingdom/Republic of Ireland | 4,751.9 | 5,233.9 |
| Total continuing operations | 4,751.9 | 5,233.9 |
| United States of America – discontinued operations | – | – |
| Total discontinued operations | – | – |
| Total revenue | 4,751.9 | 5,233.9 |
1
The Group has identified certain funding mechanisms with the DfT where amounts due to the DfT have previously been treated as deductions from revenue. Upon further review, the Group has judged that these amounts should instead be recognised as an expense in the income
statement. The prior year income statement comparative information has been re‑presented accordingly. The re‑presentation is within the income statement and has no impact on profit measures or the other primary statements.
The following is an analysis of non‑current assets excluding financial instruments, deferred tax and pensions, the carrying amount of segment assets, and additions to property, plant and equipment and intangible assets,
analysed by the geographical area in which the assets are located:
| Non‑current assets excluding financial | Additions to property, plant and | Carrying amount of | ||||
| instruments deferred tax and pensions | equipment and intangible assets | segment total assets | ||||
| 2025 | 2025 | 2025 | ||||
| 2026 | (restated 1 ) |
2026 | (restated 1 ) |
2026 | (restated 1 ) |
|
| £m | £m | £m | £m | £m | £m | |
| United Kingdom/Republic of Ireland | 1,909.5 | 2,196.7 | 259.4 | 287.1 | 3,054.1 | 3,576.5 |
| Canada – continuing operations | – | – | – | – | 0.5 | 0.5 |
| Unallocated corporate items | – | – | – | – | 24.4 | 53.9 |
| Total – continuing operations | 1,909.5 | 2,196.7 | 259.4 | 287.1 | 3,079.0 | 3,630.9 |
| USA – discontinued operations | 2.3 | 2.6 | – | – | 22.4 | 33.8 |
| Total – discontinued operations | 2.3 | 2.6 | – | – | 22.4 | 33.8 |
| 1,911.8 | 2,199.3 | 259.4 | 287.1 | 3,101.4 | 3,664.7 |
1
See note 28 for details on the prior year restatement, which arises from the finalisation of the First Bus London acquisition accounting adjustments.
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Notes to the consolidated financial statements
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6 Operating profit
Operating profit has been arrived at after charging/(crediting):
| 2025 | ||
| 2026 | (restated 1 ) |
|
| £m | £m | |
| Depreciation – owned assets | 152.0 | 113.8 |
| Depreciation – right of use assets | 408.4 | 506.4 |
| Operating commitments | 360.8 | 505.8 |
| Other intangible asset amortisation charges | 4.7 | 2.7 |
| Capital grant amortisation | (83.7) | (65.3) |
| Cost of inventories recognised as an expense | 219.6 | 236.0 |
| Employee costs (note 7) | 1,704.1 | 1,710.7 |
| Gain on disposal of property, plant and equipment | (9.4) | (0.2) |
| Impairment reversal | (0.9) | – |
| Auditor’s remuneration (see below) | 3.9 | 3.6 |
| Rail contract payments | 208.5 | 168.2 |
| Bus service operator grants and fuel duty rebates | 46.0 | 40.9 |
| Foreign exchange | 0.1 | 0.3 |
| Other operating costs | 1,518.4 | 1,788.4 |
| Operating costs – continuing operations | 4,532.5 | 5,011.3 |
| Operating income – discontinued operations | (2.1) | (4.9) |
| Operating costs – continuing and discontinued operations | 4,530.4 | 5,006.4 |
1
The Group has identified certain funding mechanisms with the DfT where amounts due to the DfT have previously been treated as deductions from revenue. Upon further review, the Group has judged that these amounts should instead be recognised as an expense in the income
statement. The prior year income statement comparative information for ‘Rail contract payments’ in the table above has been re‑presented accordingly. The re‑presentation is within the income statement and has no impact on profit measures or the other primary statements.
See note 1 Restatements section for more information.
Amounts payable to PricewaterhouseCoopers LLP and its associates by the Company and its subsidiary undertakings for continuing and discontinued operations in respect of audit and non‑audit services are shown below:
| | | |
| --- | --- | --- |
| | |
| | 2026 | 2025 |
| | £m | £m |
| Fees payable to the Company’s auditor for the audit of the Company’s annual accounts | 0.3 | 0.2 |
| Fees payable to the Company’s auditor and its associates for the audit of the Company’s subsidiaries pursuant to legislation | 3.3 | 3.2 |
| Total audit fees | 3.6 | 3.4 |
| Audit‑related assurance services | 0.2 | 0.1 |
| Other non‑audit services | 0.1 | 0.1 |
| Total non‑audit fees | 0.3 | 0.2 |
Fees payable to PricewaterhouseCoopers LLP and its associates for non‑audit services to the Company are not required to be disclosed because the consolidated financial statements are required to disclose such fees on
a consolidated basis.
Details of the Group’s policy on the use of auditors for non‑audit services, the reasons why the auditor was used rather than another supplier and how the auditor’s independence and objectivity were safeguarded are set
out in the Corporate Governance report on page 90. No services were provided pursuant to contingent fee arrangements.
Non‑audit services principally reflect the review of the half yearly financial information and other regulatory reporting.
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Notes to the consolidated financial statements
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7 Employee costs
The average monthly number of employees including discontinued operations (including Executive Directors) was:
| 2026 | 2025 | |
| Number | Number | |
| Operational | 27,768 | 27,698 |
| Administration | 3,227 | 3,065 |
| 30,995 | 30,763 |
The aggregate remuneration including discontinued operations (including Executive Directors) comprised:
| 2026 | 2025 | |
| £m | £m | |
| Wages and salaries | 1,478.2 | 1,486.4 |
| Social security costs | 157.4 | 149.1 |
| Pension costs (note 34) | 68.5 | 75.2 |
| 1,704.1 | 1,710.7 |
Wages and salaries include a charge in respect of share‑based payments of £10.4m (2025: £10.5m).
Disclosures on Directors’ remuneration, share options, long‑term incentive schemes and pension entitlements required by the Companies Act 2006 and those specified for audit by the Financial Conduct Authority (FCA)
are contained in the tables/notes within the Annual report on remuneration on pages 92 to 108. Directors’ emoluments in aggregate were £6.0m (2025: £6.1m).
8 Investment income and finance costs
| | | |
| --- | --- | --- |
| | |
| | 2026 | 2025 |
| | £m | £m |
| Bank interest receivable | (4.9) | (7.2) |
| Interest on pensions | (2.2) | (0.6) |
| Total investment income (including discontinued operations) | (7.1) | (7.8) |
| Bonds | – | 3.1 |
| Bank interest and facility fees | 14.5 | 8.2 |
| Finance charges payable in respect of lease liabilities | 48.1 | 49.6 |
| Finance charges payable in respect of asset backed financial liabilities | 6.5 | 3.7 |
| Interest on long‑term provisions | 0.7 | 1.0 |
| Interest on pensions | – | 0.1 |
| Total finance costs (including discontinued operations) | 69.8 | 65.7 |
Finance costs are stated after charging fee expenses of £1.6m (2025: £1.1m). There was no interest capitalised into qualifying assets in either the current or prior period.
Investment income of £nil (2025: £0.1m) and finance costs of £nil (2025: £0.3m) relate to discontinued operations (note 19).
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9 Tax on profit on ordinary activities
| | | |
| --- | --- | --- |
| | |
| | 2026 | 2025 |
| | £m | £m |
| Current tax charge | 1.4 | 6.6 |
| Adjustments with respect to prior years | 1.2 | (2.8) |
| Total current tax charge (including discontinued operations) | 2.6 | 3.8 |
| Origination and reversal of temporary differences | 34.8 | 36.2 |
| Adjustment in respect of prior years | (0.1) | (1.9) |
| Write‑back of previously unrecognised deferred tax assets | – | (6.8) |
| Total deferred tax charge (note 23) | 34.7 | 27.5 |
| Total tax charge (including discontinued operations) | 37.3 | 31.3 |
| Tax charge attributable to: | | |
| Profit from continuing operations | 37.3 | 31.3 |
| Profit from discontinued operations | – | – |
UK corporation tax is calculated at 25% (2025: 25%) of the estimated assessable profit for the year. Tax for other jurisdictions is calculated at the rates prevailing in the respective jurisdictions. Deferred tax has been provided
at 25% on temporary differences at the balance sheet date.
As the Group’s parent company is domiciled and listed in the UK, the Group uses the UK corporation tax rate to reconcile its effective tax rate. The tax charge for the year can be reconciled to the UK corporation tax rate as follows:
| 2026 | 2026 | 2025 | 2025 | |
| £m | % | £m | % | |
| Profit from continuing operations before income tax expense | 156.7 | N/A | 164.9 | N/A |
| Profit from discontinued operations before income tax expense | 2.1 | N/A | 4.7 | N/A |
| Profit from total operations | 158.8 | 100.0 | 169.6 | 100.0 |
| Tax at the UK corporation tax rate of 25% (2025: 25%) | 39.7 | 25.0 | 42.4 | 25.0 |
| Non‑deductible expenditure | 0.6 | 0.4 | – | – |
| Non‑taxable income | (3.4) | (2.1) | – | – |
| Tax rates outside of the UK | (0.1) | (0.1) | 0.1 | 0.1 |
| Unrecognised losses | (0.6) | (0.4) | 0.3 | 0.2 |
| Non‑recurring historical tax refund | – | – | (3.0) | (1.8) |
| Other adjustments in relation to prior years | 1.1 | 0.7 | (1.7) | (1.0) |
| Write‑back of previously unrecognised deferred tax assets | – | – | (6.8) | (4.0) |
| Tax charge and effective tax rate for the year | 37.3 | 23.5 | 31.3 | 18.5 |
Future years’ tax charges would be impacted if the final liability for currently open years is different from the amount currently provided for. The future tax charge may also be affected by the levels and mix of profits in the countries
in which we operate including differing foreign exchange rates that apply to those profits. Changes to the prevailing tax rates and tax rules in any of the countries in which we operate may also impact future tax charges.
In addition to the amount charged/(credited) to the income statement, deferred tax relating to actuarial gains/(losses) on defined benefit pension schemes of £(6.6)m (2025: £7.5m) and cash flow hedges of £5.8m
(2025: £(1.0)m) have been (credited)/charged to comprehensive income together with a further £0.2m (2025: £0.8m) on cash flow hedges and £nil (2025: £0.1m) on share‑based payments taken directly to equity.
These amount to a total (credit)/charge of £(0.6)m (2025: £7.2m) recognised in other comprehensive income and equity.
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Notes to the consolidated financial statements
continued
10 Earnings per share (EPS)
EPS is calculated by dividing the profit/loss attributable to equity shareholders of £118.3m (2025: profit of £127.5m) by the weighted average number of ordinary shares of 553.4m (2025: 597.7m). The number of ordinary
shares used for the basic and diluted calculations is shown in the table below.
The difference in the number of shares between the basic calculation and the diluted calculation represents the weighted average number of potentially dilutive ordinary share options.
| 2026 | 2025 | |
| Number | Number | |
| m | m | |
| Weighted average number of shares used in basic calculation | 553.4 | 597.7 |
| Executive share options | 21.6 | 25.0 |
| Weighted average number of shares used in the diluted calculation | 575.0 | 622.7 |
The adjusted EPS is intended to highlight the recurring operating results of the Group before certain other adjustments as set out in note 4, and before IFRS 16 charges relating to the Group’s management fee‑based Rail
operations. A reconciliation is set out below:
| 2026 | 2025 | |||
| EPS | EPS | |||
| £m | (pence) | £m | (pence) | |
| Basic profit/EPS | 118.3 | 21.4 | 127.5 | 21.3 |
| Management fee‑based Rail operations – IFRS 16 adjustments | (2.8) | (0.6) | 0.5 | 0.1 |
| Other adjustments (note 4) | – | – | (5.3) | (0.9) |
| Non‑controlling interest | (0.8) | (0.1) | 2.1 | 0.4 |
| Non‑recurring historical tax refund | – | – | (3.0) | (0.5) |
| Write‑back of previously unrecognised deferred tax assets | – | – | (6.8) | (1.1) |
| Adjusted profit/EPS attributable to the ordinary equity holders of the Company | 114.7 | 20.7 | 115.0 | 19.3 |
| Adjusted profit/(loss)/EPS from discontinued operations | 2.1 | 0.4 | (0.8) | (0.1) |
| Adjusted profit/EPS from continuing operations | 112.6 | 20.3 | 115.8 | 19.4 |
| 2026 | 2025 | |
| pence | pence | |
| Diluted EPS | 20.6 | 20.5 |
| Adjusted diluted EPS | 19.9 | 18.5 |
The adjusted EPS on a continuing basis is set out below:
| 2026 | 2025 | |||
| EPS | EPS | |||
| £m | (pence) | £m | (pence) | |
| Basic profit/EPS | 116.2 | 21.0 | 122.8 | 20.5 |
| Management fee‑based Rail operations – IFRS 16 adjustments | (2.8) | (0.6) | 0.5 | 0.1 |
| Other adjustments (note 4) | – | – | 0.2 | – |
| Non‑controlling interest | (0.8) | (0.1) | 2.1 | 0.4 |
| Non‑recurring historical tax refund | – | – | (3.0) | (0.5) |
| Write‑back of previously unrecognised deferred tax assets | – | – | (6.8) | (1.1) |
| Adjusted profit/EPS from continuing operations | 112.6 | 20.3 | 115.8 | 19.4 |
| 2026 | 2025 | |
| pence | pence | |
| Diluted EPS | 20.2 | 19.7 |
| Adjusted diluted EPS | 19.6 | 18.6 |
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Notes to the consolidated financial statements
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11 Goodwill
| | |
| --- | --- |
| | |
| | £m |
| Cost | |
| At 29 March 2025 (restated
1
) | 144.7 |
| Additions (note 28) | 12.3 |
| At 28 March 2026 | 157.0 |
| Accumulated impairment losses | |
| At 29 March 2025 | – |
| At 28 March 2026 | – |
| Carrying amount | |
| At 28 March 2026 | 157.0 |
| At 29 March 2025 (restated
1
) | 144.7 |
1
See note 28 for details on the prior year restatement, which arises from the finalisation of the First Bus London acquisition accounting
adjustments.
Impairment testing
At the year end, the carrying value of goodwill was reviewed for impairment in accordance with IAS 36
Impairment of Assets.
In carrying out this review, climate‑related impacts were considered, in line with the TCFD disclosures.
This work assessed FirstGroup’s potential exposure to climate‑related transition and physical risks, across
different climate scenarios, over the short, medium and long term, and estimated cumulative Enterprise
Value at Risk over the period FY 2026 to FY 2030.
Transition risks included potential impacts from increased carbon prices and route constraints due to
new zero emission zones, as well as technology costs from an accelerated shift to a zero emission fleet
and the impairment of carbon‑intensive vehicles. Physical risks concentrated mainly on flooding as the
most material impact. Key findings are outlined on pages 50 to 54 of this report and focus on direct risks
to FirstGroup.
For impairment calculations, the 2.5°C (Stated Policy) scenario modelled by Marsh was used, which identified
technology risks as ‘medium impact’ and flooding risks as ‘low impact’ over the next four years.
The Group’s stated CGUs and goodwill balances are First Bus (excluding London) (£135.7m); First Bus London
(£7.2m); First Rail DfT TOCs (£nil); and First Rail (excluding DfT TOCs) (£14.1m).
Full detailed impairment testing has been performed on a value in use basis on the First Bus (excluding
London) CGU. Following the finalisation of the First Bus London acquisition accounting adjustments,
impairment testing was also performed for the goodwill arising from that transaction, with no impairment
noted. The value of the DfT TOC asset base is protected by the passthrough and termination arrangements
of the respective NRCs, such that no impairment is expected to arise on these assets. Impairment testing was
undertaken for the First Rail (excluding DfT TOCs) CGU, with no impairment noted.
The Group prepares cash flow forecasts derived from the Board‑approved plan for 2026/27 to 2028/29 which
takes account of both past performance and expectations for future developments. Cash flows beyond the
plan period are extrapolated using estimated long‑term growth rates which do not exceed the long‑term
average growth rate for the market. Cash flows are discounted using a pre‑tax discount rate derived from
a market participant’s weighted average cost of capital, benchmarked to externally available data.
Impairment testing – First Bus (excluding London)
First Bus (excluding London) value in use has been assessed based on the projected cash flows for FY 2027
to FY 2029 from the Board‑approved forecasts. These have been extrapolated to perpetuity cash flows and
discounted to a net present value based on the following assumptions.
First Bus (excluding London) has £278m of positive headroom at 28 March 2026 (29 March 2025: £277m)
based on a 1.9% long‑term growth rate assumption (2025: 1.9%), 11.7% discount rate (2025: 11.2%) and 9.8%
terminal margin (2025: 9.8%), which reflects the impact of expected future passenger volumes and yields,
as well as planned resizing of the network.
Break‑even would arise at:
14.5% discount rate (with a 9.8% terminal margin);
6.2% terminal operating margin (applying the cap to just the final year/terminal value) using a 11.7%
discount rate; or
7.5% terminal operating margin throughout the forecast period and terminal margin (applying the cap
in all years at 7.5%, not just in the terminal years) using a 11.7% discount rate.
As the break‑even points lie outside management’s range of reasonable expectation, no impairment of
First Bus is proposed.
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Notes to the consolidated financial statements
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12 Other intangible assets
| | | | |
| --- | --- | --- | --- |
| | |
| | Customers | | |
| | contracts | | |
| | (restated
2
) | Software | Total |
| | £m | £m | £m |
| Cost | | | |
| At 31 March 2024 | – | 41.0 | 41.0 |
| Acquisitions | 2.3 | 0.3 | 2.6 |
| Additions | – | 5.7 | 5.7 |
| Disposals | – | (1.2) | (1.2) |
| Reclassifications
1 | – | (2.7) | (2.7) |
| At 29 March 2025 | 2.3 | 43.1 | 45.4 |
| At 30 March 2025 | 2.3 | 43.1 | 45.4 |
| Additions
3 | – | 11.2 | 11.2 |
| Disposals | – | (5.1) | (5.1) |
| Reclassifications | – | 0.3 | 0.3 |
| At 28 March 2026 | 2.3 | 49.5 | 51.8 |
| Accumulated amortisation and impairment | | | |
| At 31 March 2024 | – | 30.6 | 30.6 |
| Charge for year | – | 2.7 | 2.7 |
| Reclassifications
1 | – | (2.7) | (2.7) |
| At 29 March 2025 | – | 30.6 | 30.6 |
| At 30 March 2025 | – | 30.6 | 30.6 |
| Charge for year | 0.4 | 4.3 | 4.7 |
| Disposals | – | (5.1) | (5.1) |
| Reclassifications
1 | – | (0.3) | (0.3) |
| At 28 March 2026 | 0.4 | 29.5 | 29.9 |
| Carrying amount | | | |
| At 28 March 2026 | 1.9 | 20.0 | 21.9 |
| At 29 March 2025 | 2.3 | 12.5 | 14.8 |
1
As part of the Group’s continuing efforts to streamline reporting processes it was identified that £0.3m (2025: £2.7m) had been incorrectly classified between cost and accumulated amortisation.
2
See note 28 for details on the prior year restatement, which arises from the finalisation of the First Bus London acquisition accounting adjustments.
3
Additions in the year include £1.3m of internally generated intangible assets.
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Notes to the consolidated financial statements
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13 Property, plant and equipment
Owned assets
| | | | | |
| --- | --- | --- | --- | --- |
| | |
| | | Passenger | | |
| | Land and | carrying vehicle | | |
| | buildings | fleet | Other plant and | Total |
| | (restated
2
) | (restated
2
) | equipment | (restated
2
) |
| | £m | £m | £m | £m |
| Cost | | | | |
| At 31 March 2024 | 235.1 | 828.3 | 689.6 | 1,753.0 |
| Acquisitions (note 28) | 48.3 | 56.0 | 14.0 | 118.3 |
| Additions | 31.4 | 60.0 | 69.1 | 160.5 |
| Disposals | (1.4) | (44.1) | (10.9) | (56.4) |
| Reclassifications
1 | 16.3 | – | (13.6) | 2.7 |
| Transfers to right of use assets | – | (2.3) | (8.4) | (10.7) |
| Foreign exchange movements | – | (0.3) | – | (0.3) |
| At 29 March 2025 | 329.7 | 897.6 | 739.8 | 1,967.1 |
| At 30 March 2025 | 329.7 | 897.6 | 739.8 | 1,967.1 |
| Acquisitions (note 28) | 7.0 | 7.3 | 0.7 | 15.0 |
| Additions | 21.5 | 118.9 | 92.8 | 233.2 |
| Disposals | (29.9) | (63.7) | (301.6) | (395.2) |
| Reclassifications | (12.3) | – | 12.3 | – |
| Transfers to right of use assets | (0.6) | – | (5.6) | (6.2) |
| Foreign exchange movements | 0.1 | 1.0 | – | 1.1 |
| At 28 March 2026 | 315.5 | 961.1 | 538.4 | 1,815.0 |
| Accumulated depreciation and impairment | | | | |
| At 31 March 2024 | 62.9 | 426.8 | 515.2 | 1,004.9 |
| Charge for year | 10.8 | 53.4 | 49.6 | 113.8 |
| Disposals | (0.6) | (41.1) | (7.4) | (49.1) |
| Reclassifications
1 | – | – | 2.7 | 2.7 |
| Foreign exchange movements | – | (0.1) | – | (0.1) |
| At 29 March 2025 | 73.1 | 439.0 | 560.1 | 1,072.2 |
| At 30 March 2025 | 73.1 | 439.0 | 560.1 | 1,072.2 |
| Charge for year | 11.6 | 59.1 | 81.3 | 152.0 |
| Disposals | (24.1) | (59.1) | (270.6) | (353.8) |
| Impairment reversal | – | – | (0.9) | (0.9) |
| Foreign exchange movements | 0.1 | 0.5 | – | 0.6 |
| At 28 March 2026 | 60.7 | 439.5 | 369.9 | 870.1 |
| Carrying amount | | | | |
| At 28 March 2026 | 254.8 | 521.6 | 168.5 | 944.9 |
| At 29 March 2025 | 256.6 | 458.6 | 179.7 | 894.9 |
1
As part of the Group’s continuing efforts to streamline reporting processes it was identified that £16.3m of assets had been incorrectly classified between Land and buildings, and Other plant and equipment, and that £2.7m had been incorrectly classified between cost and
accumulated depreciation.
2
See note 28 for details on the prior year restatement, which arises from the finalisation of the First Bus London acquisition accounting adjustments.
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Notes to the consolidated financial statements
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13 Property, plant and equipment
continued
An amount of £85.0m (2025: £58.0m) in respect of assets under construction is included in the carrying amount of land and buildings and other plant and equipment, mainly relating to development of electric charging
infrastructure in First Bus.
At 28 March 2026 the Group had entered into contractual capital commitments amounting to £365.2m (2025: £341.5m), principally representing purchase of passenger carrying vehicles, electrical infrastructure and DfT
TOC and open access operation commitments.
Right of use assets
| | | | | | |
| --- | --- | --- | --- | --- | --- |
| | |
| | | | Passenger | | |
| | | Land and | carrying vehicle | | |
| | | buildings | fleet | Other plant and | Total |
| | Rolling stock | (restated
1
) | (restated
1
) | equipment | (restated
1
) |
| | £m | £m | £m | £m | £m |
| Cost | | | | | |
| At 31 March 2024 | 3,743.4 | 65.1 | 60.4 | 25.6 | 3,894.5 |
| Additions | 6.5 | 6.2 | 8.0 | 1.2 | 21.9 |
| Acquisitions | – | 18.9 | 64.7 | – | 83.6 |
| Disposals | (75.5) | (3.3) | (10.0) | (1.5) | (90.3) |
| Reassessment | 124.6 | 1.0 | – | – | 125.6 |
| Transfers from owned assets | – | – | 2.3 | 8.4 | 10.7 |
| At 29 March 2025 | 3,799.0 | 87.9 | 125.4 | 33.7 | 4,046.0 |
| At 30 March 2025 | 3,799.0 | 87.9 | 125.4 | 33.7 | 4,046.0 |
| Additions | 9.0 | 8.8 | 23.2 | 2.0 | 43.0 |
| Acquisitions | – | 0.7 | – | – | 0.7 |
| Disposals | (782.4) | (8.4) | (1.5) | (1.4) | (793.7) |
| Transfers from owned assets | – | 0.6 | – | 5.6 | 6.2 |
| At 28 March 2026 | 3,025.6 | 89.6 | 147.1 | 39.9 | 3,302.2 |
| Accumulated depreciation and impairment | | | | | |
| At 31 March 2024 | 2,395.6 | 33.2 | 50.2 | 8.2 | 2,487.2 |
| Charge for period | 485.4 | 8.8 | 8.3 | 3.9 | 506.4 |
| Disposals | (75.2) | (3.3) | (9.9) | (1.5) | (89.9) |
| At 29 March 2025 | 2,805.8 | 38.7 | 48.6 | 10.6 | 2,903.7 |
| At 30 March 2025 | 2,805.8 | 38.7 | 48.6 | 10.6 | 2,903.7 |
| Charge for period | 370.0 | 11.5 | 23.3 | 3.6 | 408.4 |
| Disposals | (782.4) | (7.4) | (1.2) | (1.1) | (792.1) |
| At 28 March 2026 | 2,393.4 | 42.8 | 70.7 | 13.1 | 2,520.0 |
| Carrying amount | | | | | |
| At 28 March 2026 | 632.2 | 46.8 | 76.4 | 26.8 | 782.2 |
| At 29 March 2025 | 993.2 | 49.2 | 76.8 | 23.1 | 1,142.3 |
1
See note 28 for details on the prior year restatement, which arises from the finalisation of the First Bus London acquisition accounting adjustments.
The discounted lease liability relating to the right of use assets included above is shown in note 21.
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Notes to the consolidated financial statements
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13 Property, plant and equipment
continued
| Passenger | |||||
| Land and | carrying vehicle | ||||
| buildings | fleet | Other plant and | Total | ||
| Rolling stock | (restated 1 ) |
(restated 1 ) |
equipment | (restated 1 ) |
|
| Owned assets and right of use assets | £m | £m | £m | £m | £m |
| Carrying amount | |||||
| At 28 March 2026 | 632.2 | 301.6 | 598.0 | 195.3 | 1,727.1 |
| At 29 March 2025 | 993.2 | 305.8 | 535.4 | 202.8 | 2,037.2 |
1
See note 28 for details on the prior year restatement, which arises from the finalisation of the First Bus London acquisition accounting adjustments.
The maturity analysis of lease liabilities is presented in note 21.
| 2026 | 2025 | |
| Amounts recognised in income statement (including discontinued operations) | £m | £m |
| Depreciation expense on right of use assets | 408.4 | 506.4 |
| Interest expense on lease liabilities | 48.1 | 49.6 |
| Expense relating to leases of short‑term leases | 0.3 | – |
| Expense relating to leases of low‑value assets | 0.4 | – |
| 457.2 | 556.0 |
14 Investments
| | | |
| --- | --- | --- |
| | |
| | 2026 | 2025 |
| | £m | £m |
| Other investments | 2.3 | 2.6 |
| Investments in associates | 2.0 | – |
In August 2025, the Group announced a minority investment in Palmer Energy Technology to bring the latest, innovative battery storage units to its First Bus sites.
15 Inventories
| | | |
| --- | --- | --- |
| | |
| | 2026 | 2025 |
| | £m | £m |
| Spare parts and consumables from continuing operations | 29.3 | 30.8 |
In the opinion of the Directors there is no material difference between the balance sheet value of inventories and their replacement cost. There was no material write‑down of inventories during the current or prior year.
16 Trade and other receivables
| 2026 | 2025 | |
| Amounts due within one year (from continuing operations) | £m | £m |
| Trade receivables | 255.2 | 364.1 |
| Loss allowance | (0.4) | (10.6) |
| Trade receivables net | 254.8 | 353.5 |
| Other receivables | 94.7 | 171.0 |
| Amounts recoverable on contracts | 33.7 | 57.5 |
| Prepayments | 54.8 | 37.2 |
| Accrued income | 148.4 | 142.4 |
| 586.4 | 761.6 |
| 2026 | 2025 | |
| Amounts due over one year (from continuing operations) | £m | £m |
| Other receivables | 1.5 | – |
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Notes to the consolidated financial statements
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16 Trade and other receivables
continued
| 2026 | 2025 | |
| Movement in accrued income: | £m | £m |
| Balance as at 30 March 2025/31 March 2024 | 142.4 | 229.0 |
| Additions | 241.8 | 382.1 |
| Accrued income invoiced during the year | (235.8) | (468.7) |
| Balance as at 28 March 2026/29 March 2025 | 148.4 | 142.4 |
The loss allowance is assessed against all receivables within the scope of IFRS 9, with the majority relating to credit loss allowances arising from contracts with customers.
Other receivables includes £35.7m (2025: £60.4m) of VAT receivables, £19.8m (2025: £13.8m) of receivables from government bodies for fuel duty rebates, and £16.0m (2025: £31.0m) of insurance recoveries.
Amounts recoverable on contracts relates to amounts due from governmental and similar bodies for agreed contractual changes.
Accrued income principally comprises amounts relating to contracts with customers billed each month. Any amount previously recognised as accrued income is reclassified to trade receivables at the point at which it is
invoiced to the customer.
Credit risk
Credit risk is the risk that financial loss arises from failure by a customer or counterparty to meet its obligations under a contract.
Credit risk exists in relation to the Group’s financial assets, which comprise trade receivables, amounts recoverable on contracts and accrued income of £432.0m (2025: £564.0m), cash and cash equivalents of £432.0m
(2025: £487.1m) and derivative financial instruments of £23.5m (2025: £0.5m).
The Group’s maximum exposure to credit risk for all financial assets at the balance sheet date was £892.8m (2025: £1,051.6m). The exposure is spread over a large number of unconnected counterparties and the maximum
single concentration with any one counterparty was £192.0m (2025: £228.0m) at the balance sheet date.
The Group’s credit risk is primarily attributable to its trade receivables, amounts recoverable on contracts and accrued income. The amounts presented in the balance sheet are net of credit loss allowances, estimated by
the Group’s management based on prior experience and their assessment of the current economic environment. The credit loss allowance at the balance sheet date was £0.4m (2025: £10.6m).
Most trade receivables, amounts recoverable on contracts and accrued income are with public or quasi‑public bodies, principally the DfT, Network Rail and local authorities in the UK. The Group does not consider any of
these counterparties to be a significant risk. Each division within the Group has a policy governing credit risk management on receivables.
The counterparties for bank balances and derivative financial instruments are mainly represented by lending banks and large banks with a minimum of ‘A’ credit ratings assigned by international credit rating agencies.
These counterparties are subject to approval by the Board. Group Treasury policy limits the maximum deposit with any one counterparty to £150.0m and limits the maximum term to three months.
Impairment of trade receivables amounts recoverable on contracts and accrued income
The Group applies the IFRS 9 simplified approach to measuring expected credit losses for all trade receivables, amounts recoverable on contracts and accrued income at each reporting date.
Provision matrices are used to measure expected losses. The provision rates are based on days past due for groupings of various customer segments with similar loss patterns, such as geographical region, service type,
and customer type and rating. The calculation reflects the probability‑weighted outcome and reasonable and supportable information that is available at the reporting date about past events, current conditions and
forecasts of future economic conditions.
Trade receivables, amounts recoverable on contracts and accrued income are written off when there is no reasonable expectation of recovery.
Impairment losses on trade receivables are presented as net impairment losses within operating profit. Subsequent recoveries of amounts previously written off are credited against the same line item.
The majority of the Group’s customers are governmental or similar bodies and hence there are not considered to be any issues with the recoverability of these receivables. Further there have not been any significant issues
with the recoverability of non‑governmental receivables.
The gross carrying amount of trade receivables, amounts recoverable on contracts and accrued income for which the loss allowance is measured at an amount equal to the lifetime expected credit losses under the
simplified method, is analysed below:
| Days past due: | ||||||
| 2026 | ||||||
| Carrying amount | Current | Less than 30 days | 30‑90 days | 90‑180 days | Over 180 days | |
| £m | £m | £m | £m | £m | £m | |
| Expected credit loss rate | 0.1% | – | 0.3% | – | – | 0.3% |
| Gross carrying amount of trade receivables, amounts recoverable on contracts and accrued income | 437.3 | 293.3 | 76.8 | 22.3 | 13.7 | 31.2 |
| Loss allowance (from continuing operations) | 0.4 | 0.1 | 0.2 | – | – | 0.1 |
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Notes to the consolidated financial statements
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16 Trade and other receivables
continued
| | | | | | | |
| --- | --- | --- | --- | --- | --- | --- |
| | |
| | | | Days past due: | | | |
| | | | 2025 | | | |
| | Carrying amount | Current | Less than 30 days | 30‑90days | 90‑180days | Over 180 days |
| | £m | £m | £m | £m | £m | £m |
| Expected credit loss rate | 1.9% | – | 0.1% | – | – | 19.8% |
| Gross carrying amount of trade receivables, amounts recoverable on contracts and accrued income | 564.0 | 354.3 | 98.3 | 44.1 | 14.2 | 53.1 |
| Loss allowance (from continuing operations) | 10.6 | – | 0.1 | – | – | 10.5 |
The table above is an aggregation of different provision matrices for each of the customer segment groupings, as outlined above. The expected loss rate for each ageing category is the weighted average loss rate across
these groupings. The ‘current’ category consists primarily of receivables from groupings for which, based on historical losses and both the current and forecast economic conditions, the expected credit losses are negligible,
resulting in the application of a close to 0% loss rate.
| 2026 | 2025 | |
| Movement in the loss allowance for trade receivables | £m | £m |
| At 30 March 2025/31 March 2024 | 10.6 | 41.7 |
| Amounts written‑off during the year | (0.3) | – |
| Increase in allowance recognised in the income statement | 0.2 | 2.5 |
| Amounts recovered during the year | – | (1.6) |
| Reversal of provision | (10.1) | (32.0) |
| At 28 March 2026/29 March 2025 | 0.4 | 10.6 |
The Directors consider that the carrying amount of trade and other receivables approximates to their fair value.
17 Trade and other payables
| 2025 | ||
| 2026 | (restated 1 ) |
|
| Amounts falling due within one year (from continuing operations) | £m | £m |
| Trade payables | 286.6 | 352.2 |
| Other payables | 138.7 | 157.4 |
| Accruals | 320.5 | 398.1 |
| Deferred income | 132.4 | 140.2 |
| Season ticket deferred income – Rail | 10.7 | 24.8 |
| 888.9 | 1,072.7 |
| 2025 | ||
| 2026 | (restated 1 ) |
|
| Amounts falling due after one year (from continuing operations) | £m | £m |
| Other payables | 120.5 | 135.5 |
| 120.5 | 135.5 |
| 2026 | 2025 | |
| Movement in deferred income | £m | £m |
| Balance as at 30 March 2025/31 March 2024 | 140.2 | 129.0 |
| Additions | 173.3 | 208.2 |
| Recognised during the period | (157.0) | (198.4) |
| Business acquisitions | – | 1.4 |
| Expiry of SWR NRC | (24.1) | – |
| Balance as at 28 March 2026/29 March 2025 | 132.4 | 140.2 |
1
The Group has restated the analysis between Current and Non‑current Other payables for the prior year, to reflect the expected maturity of deferred capital grants previously classified as Current liabilities. This reduces Current Other payables by £135.5m and increases Non‑current
Other payables by the same amount.
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Notes to the consolidated financial statements
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17 Trade and other payables
continued
Trade payables and accruals principally comprise amounts outstanding for trade purchases and ongoing costs. Deferred income and season ticket deferred income principally comprises amounts relating to contracts
with customers.
Other payables includes £15.9m (2025: £32.0m) for the purchase of property, plant and equipment where increased payment terms have been agreed with the supplier due to the nature of the payable. Other payables also
include deferred capital grants from government or other public bodies of £201.8m (2025 restated: £245.3m).
The average credit period taken for trade purchases is 41 days (2025: 39 days). The Group has controls in place to ensure that all payments are paid within the appropriate credit timeframe. The Directors consider that the
carrying amount of trade and other payables approximates to their fair value.
18 Cash and cash equivalents
| | | |
| --- | --- | --- |
| | |
| | 2026 | 2025 |
| | £m | £m |
| Cash and cash equivalents | 432.0 | 487.1 |
The fair value of cash and cash equivalents approximates to the carrying value. Cash and cash equivalents includes ring‑fenced cash of £262.4m (2025: £315.7m). Ring‑fenced cash is cash held in the Group which has
restrictions around its use or distribution. The most significant ring‑fenced cash balances are held by the Group’s First Rail subsidiaries. All non‑distributable cash in franchised Rail subsidiaries is considered ring‑fenced
under the terms of the NRC.
19 Discontinued operations
| 2026 | 2025 | |
| Discontinued operations | £m | £m |
| Revenue | – | – |
| Operating income | 2.1 | 4.9 |
| Operating profit | 2.1 | 4.9 |
| Investment income | – | 0.1 |
| Finance costs | – | (0.3) |
| Profit before tax | 2.1 | 4.7 |
| Tax | – | – |
| Profit for the year after tax | 2.1 | 4.7 |
| Attributable to: | ||
| Equity holders of the parent | 2.1 | 4.7 |
| Non‑controlling interests | – | – |
| 2.1 | 4. 7 |
| 2026 | 2025 | |
| EPS | pence | pence |
| Basic EPS | 0.4 | 0.8 |
| Diluted EPS | 0.4 | 0.8 |
| 2026 | 2025 | |
| Cash flow | £m | £m |
| Net cash outflow from operating activities | (5.7) | (8.0) |
| Net cash inflow from investing activities | – | 0.7 |
| Net decrease in cash generated | (5.7) | (7.3) |
| 2026 | 2025 | |
| Other comprehensive income | £m | £m |
| Actuarial gain on defined benefit pension schemes | – | 1.9 |
| Exchange differences on translation of discontinued operations | 3.2 | 3.1 |
| Total | 3.2 | 5.0 |
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Notes to the consolidated financial statements
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20 Borrowings
| | | |
| --- | --- | --- |
| | | 2025 |
| | 2026 | (restated
3
) |
| | £m | £m |
| On demand or within one year | | |
| Lease liabilities (note 21)
1,2 | 400.2 | 408.8 |
| Asset backed financial liabilities (note 21)
2 | 21.4 | 16.2 |
| Bank overdraft | 25.5
56.4 | |
| Total current liabilities | 447.1 | 481.4 |
| Within one to two years | | |
| Lease liabilities (note 21)
1,2 | 262.3 | 392.6 |
| Asset backed financial liabilities (note 21)
2 | 19.9 | 12.9 |
| NextGen battery debt | 1.6 | – |
| Syndicated loan facilities | 99.6 | 64.3 |
| | 383.4 | 469.8 |
| Within two to five years | | |
| Lease liabilities (note 21)
1,2 | 135.5 | 362.5 |
| NextGen battery debt | 20.8 | 15.0 |
| Asset backed financial liabilities (note 21)
2 | 67.4 | 39.8 |
| Syndicated loan facilities | 2.5 | 2.4 |
| | 226.2 | 419.7 |
| Over five years | | |
| Lease liabilities (note 21)
1,2 | 52.0 | 50.5 |
| NextGen battery debt | 5.0 | 4.9 |
| Asset backed financial liabilities (note 21)
2 | 43.6 | 46.4 |
| | 100.6 | 101.8 |
| Total non‑current liabilities at amortised cost | 710.2 | 991.3 |
1
The right of use assets relating to lease liabilities are shown in note 13.
2
The maturity analysis of lease liabilities and asset backed financial liabilities is presented in note 21.
3
See note 28 for details on the prior year restatement, which arises from the finalisation of the First Bus London acquisition accounting adjustments.
Effective interest rates
The effective interest rates at the balance sheet dates were as follows:
| 2026 | Maturity | 2025 | Maturity | |
| Bank overdraft | SONIA +1% | – | SONIA + 1% | – |
| Revolving credit facility | SONIA +0.95% | January 2031 | SONIA + 0.75% | January 2030 |
| Term loan facility | SONIA +1.55% | March 2028 | SONIA +1.35% | March 2027 |
| Average fixed | Average fixed | |||
| Asset backed financial liabilities | rate of 4.8% | Various | rate of 4.6% | Various |
All borrowings are denominated in pounds sterling, except for £7.2m (2025: £0.2m), which are denominated in euro.
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20 Borrowings
continued
Borrowing facilities
The Group had £295.0m (2025: £295.0m) of undrawn committed borrowing available under its revolving credit facility as at March 2026. In addition there was £43.0m (2025: £92.4m) committed headroom available
under the Husk Finance facility and £26.1m (2025: £40.9m) under the NextGen Battery facility, and £nil (2025: £85.0m) under the term loan facility. Total undrawn bank borrowing facilities at year end stood at £374.1m
(2025: £523.3m) of which £364.1m (2025: £513.3m) was committed and £10.0m (2025: £10.0m) was uncommitted.
Capital management
The Group aims to maintain an investment grade credit rating and appropriate balance sheet liquidity headroom. The Group has a net debt to EBITDA ratio of 1.0 times as at March 2026 for the continuing Group
(2025 (restated
1
): 1.3 times).
Liquidity within the Group has remained strong. At year end there was £508.2m (2025: £628.3m) of committed headroom and free cash. The Group’s Treasury policy requires a minimum of £250m of committed headroom
at the year end and half year for the budget year, and £200m for year two of the three‑year plan. The Group’s net debt at 28 March 2026, was £725.3m (2025 (restated
1
): £985.6m) as set out in the Financial review on page 28.
The Group’s primary objectives of capital management is to ensure that the Group is able to continue as a going concern, to maintain an optimal capital structure and adequate liquidity headroom to deliver on
shareholder and stakeholder expectations. The Group’s capital structure consists of equity and net debt. The Group actively manages its capital structure and will adjust it when appropriate should economic conditions
change. The Group’s debt is monitored on the basis of a gearing ratio, being net debt divided by EBITDA, further details of which are provided in the Chief Financial Officer’s review.
1
See note 28 for details on the prior year restatement, which arises from the finalisation of the First Bus London acquisition accounting adjustments.
21 Lease liabilities and asset backed financial liabilities
The Group had the following lease liabilities and asset backed financial liabilities at the balance sheet dates, excluding liabilities relating to the discontinued operations:
| Asset backed | Asset backed | |||
| Lease liabilities | financial | financial | ||
| Lease liabilities | 2025 | liabilities | liabilities | |
| 2026 | (restated 1 ) |
2026 | 2025 | |
| Maturity analysis | £m | £m | £m | £m |
| Due in less than one year | 432.3 | 451.1 | 22.4 | 16.9 |
| Due in more than one year but not more than two years | 279.2 | 418.8 | 21.9 | 14.2 |
| Due in more than two years but not more than five years | 155.3 | 382.7 | 81.2 | 47.8 |
| Due in more than five years | 71.2 | 68.4 | 61.5 | 68.7 |
| 938.0 | 1,321.0 | 187.0 | 147.6 | |
| Less future financing charges | (88.0) | (106.6) | (34.7) | (32.2) |
| 850.0 | 1,214.4 | 152.3 | 115.4 |
1
See note 28 for details on the prior year restatement, which arises from the finalisation of the First Bus London acquisition accounting adjustments.
The total cash outflow for the lease liabilities and asset backed financial liabilities recorded on the balance sheet amounted to £459.5m and £27.2m respectively (2025: £553.3m and £13.8m).
The right of use assets related to the lease liabilities is presented in note 13.
22 Derivative financial instruments and financial assets
Non‑derivative financial assets
| 2026 | 2025 | |
| £m | £m | |
| Total non‑derivative financial assets | ||
| Total non‑current assets | 71.6 | 104.2 |
| Total current assets | 0.4 | – |
| Total non‑derivative financial assets | 72.0 | 104.2 |
Certain pension partnership structures were implemented during 2023. These structures involved the creation of special purpose vehicles (SPVs) to hold cash to fund the Bus and Group pension schemes, if required, based
on a designated funding mechanism. Management have concluded that these amounts represent financial assets under IAS 32. During the year £40.6m was redeemed from these entities, of which £20.6m was returned to
the Bus section of the FirstGroup Pension Scheme as part settlement of the Group’s funding obligations and £20m was returned to the Group.
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22 Derivative financial instruments and financial assets
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Derivative financial instruments
| | | |
| --- | --- | --- |
| | |
| | 2026 | 2025 |
| | £m | £m |
| Total derivatives | | |
| Total non‑current assets | 3.9 | 0.3 |
| Total current assets | 19.6 | 0.2 |
| Total assets from continuing operations | 23.5 | 0.5 |
| Total current liabilities | 0.6 | 3.0 |
| Total non‑current liabilities | – | 1.0 |
| Total liabilities from continuing operations | 0.6 | 4.0 |
| Derivatives designated and effective as hedging instruments carried at fair value | | |
| Non‑current assets | | |
| Fuel derivatives (cash flow hedge) | 3.8 | 0.3 |
| Currency forwards (cash flow hedge) | 0.1 | – |
| | 3.9 | 0.3 |
| Current assets | | |
| Fuel derivatives (cash flow hedge) | 19.3 | 0.2 |
| Currency forwards (cash flow hedge) | 0.3 | – |
| | 19.6 | 0.2 |
| Current liabilities | | |
| Fuel derivatives (cash flow hedge) | – | 2.1 |
| Currency forwards (cash flow hedge) | 0.6 | 0.9 |
| | 0.6 | 3.0 |
| Non‑current liabilities | | |
| Fuel derivatives (cash flow hedge) | – | 0.4 |
| Currency forwards (cash flow hedge) | – | 0.3 |
| Interest rate swaps (NextGen) | – | 0.3 |
| | – | 1.0 |
The Group enters into derivative transactions under International Swaps and Derivatives Association Master Agreements that allow for the related amounts to be set‑off in certain circumstances. The amounts set out
as Fuel derivatives and Currency forwards in the table above represent the derivative financial assets and liabilities of the Group that may be subject to the above arrangements and are presented on a gross basis.
Derivative liabilities of £nil (2025: £nil) were subject to netting arrangements. Total cash flow hedges are an asset of £22.9m (2025: £3.5m liability).
The following losses were transferred from equity into inventory as basis adjustments during the year:
| 2026 | 2025 | |
| £m | £m | |
| Operating losses | 0.9 | 3.3 |
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22 Derivative financial instruments and financial assets
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The estimated fair values of the Group’s financial assets and financial liabilities (including trade and other receivables and trade and other payables) are a reasonable approximation to the carrying value of these items.
The estimated fair value of cash and cash equivalents, financial assets and bank overdrafts are a reasonable approximation to the carrying value of these items.
| Fair values at | Fair values at | |||
| 28 March | 29 March | |||
| 2026 | 2025 | Fair value | ||
| Financial assets/(liabilities) | £m | £m | hierarchy | Valuation technique(s) and key inputs |
| Derivative contracts | ||||
| 1) Fuel derivatives | 23.1 | (2.0) | Level 2 | Discounted cash flow; future cash flows are estimated based on forward fuel prices and contract |
| rates and then discounted at a rate that reflects the credit risk of the various counterparties. | ||||
| 2) Currency forwards | (0.2) | (1.2) | Level 2 | Discounted cash flow; future cash flows are estimated based on forward foreign exchange rates and |
| contract rates and then discounted at a rate that reflects the credit risk of the various counterparties. | ||||
| 3) Interest rate swaps | – | (0.3) | Level 2 | Future cash flows are estimated based on interest rates and then discounted at a rate that reflects the |
| credit risk of the various counterparties. |
The following table illustrates the carrying value of all financial assets and liabilities held by the Group on a continuing basis:
| 2026 | |||||
| Assets and | At fair value | ||||
| liabilities at | through profit and | At fair value | Derivatives used | ||
| amortised costs | loss | through OCI | for hedging | Total | |
| Classification of financial instruments | £m | £m | £m | £m | £m |
| Financial assets and derivatives | |||||
| Cash and cash equivalents | 432.0 | – | – | – | 432.0 |
| Trade receivables, amounts recoverable under contracts | |||||
| and accrued income | 437.3 | – | – | – | 437.3 |
| Non‑derivative financial instruments | 72.0 | – | – | – | 72.0 |
| Derivative financial instruments | – | – | – | 23.5 | 23.5 |
| 941.3 | – | – | 23.5 | 964.8 | |
| Financial liabilities and derivatives | |||||
| Interest bearing loans and borrowings 1 |
1,157.3 | – | – | – | 1,157.3 |
| Trade and other payables | 807.5 | – | – | – | 807.5 |
| Derivative financial instruments | – | – | – | 0.6 | 0.6 |
| 1,964.8 | – | – | 0.6 | 1,965.4 |
1
Includes lease liabilities and asset backed financial liabilities as set out in note 21.
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22 Derivative financial instruments and financial assets
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| | | | | | |
| --- | --- | --- | --- | --- | --- |
| | 2025 (restated
2
) | | | | |
| | Assets and | At fair value | | | |
| | liabilities at | through profit and | At fair value | Derivatives used | |
| | amortised costs | loss | through OCI | for hedging | Total |
| Classification of financial instruments | £m | £m | £m | £m | £m |
| Financial assets and derivatives | | | | | |
| Cash and cash equivalents | 487.1 | – | – | – | 487.1 |
| Trade receivables, amounts recoverable under contracts | | | | | |
| and accrued income | 564.0 | – | – | – | 564.0 |
| Non‑derivative financial instruments | 104.2 | – | – | – | 104.2 |
| Derivative financial instruments | – | – | – | 0.5 | 0.5 |
| | 1,155.3 | – | – | 0.5 | 1,155.8 |
| Financial liabilities and derivatives | | | | | |
| Interest bearing loans and borrowings
1 | 1,472.7 | – | – | – | 1,472.7 |
| Trade and other payables (restated
3
) | 962.9 | – | – | – | 962.9 |
| Derivative financial instruments | – | – | – | 4.0 | 4.0 |
| | 2,435.6 | – | – | 4.0 | 2,439.6 |
1
Includes lease liabilities and asset backed financial liabilities as set out in note 21.
2
See note 28 for details on the prior year restatement, which arises from the finalisation of the First Bus London acquisition accounting adjustments.
3
Deferred capital grants of £81.9m had not been excluded from trade and other payables in the prior year.
| Commodity price | Electricity price | Foreign exchange | |
| As at 28 March 2026 | risk | risk | price risk |
| Nominal amount of hedging | 0.72m bbls | 118,336 MWh | $62.6m |
| < 1 year | 048m bbls | 61,320 MWh | $42.4m |
| 1–2 years | 0.24m bbls | 57,016 MWh | $20.2m |
| 2–5 years | – | – | – |
| > 5 years | – | – | – |
| Average hedged rate | $87.45/bbl | £71.8/MWh | 1.32 |
| Apr 26 – Mar | Apr 26 – Mar | Apr 26 – Mar | |
| Maturity | 28 | 28 | 28 |
| Carrying amount of hedging instruments | |||
| Assets – Derivatives (£m) | 20.7 | 2.4 | 0.4 |
| Liabilities – Derivatives (£m) | – | – | (0.6) |
| Liabilities – Borrowings (£m) | – | – | – |
| Carrying amount of hedged item | |||
| Liabilities – Borrowings (£m) | N/A | N/A | N/A |
| Accumulated amount of fair value hedging adjustments included in carrying amount of hedged item | |||
| Liabilities – Borrowings (£m) | N/A | N/A | N/A |
| Changes in fair value of hedged item used for calculating hedge ineffectiveness | (21.4) | (2.1) | 0.9 |
| Changes in fair value of hedging instrument used in calculating hedge effectiveness | 21.4 | 2.1 | (0.9) |
| Changes in fair value of hedging instrument accumulated in cash flow hedge reserve | 14.9 | 2.0 | 0.8 |
No gains and losses on derivatives designated for hedge accounting have been charged through the consolidated income statement in either the current or prior year.
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22 Derivative financial instruments and financial assets
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Financial risk management
The Group is exposed to financial risks including liquidity risk, credit risk and certain market‑based risks principally being the effects of changes in foreign exchange rates, interest rates and fuel prices. The Group manages
these risks within the context of a set of formal policies established by the Board. Certain risk management responsibilities are formally delegated by the Board, principally to a sub‑committee of the Board and to the Chief
Financial Officer and to the Treasury Committee. The Treasury Committee comprises the Chief Financial Officer and certain senior finance employees and is responsible for approving hedging transactions permitted
under Board‑approved policies, monitoring compliance against policy and recommending changes to existing policies.
Liquidity risk
Liquidity risk is the risk that the Group may encounter difficulty in meeting obligations associated with financial liabilities. The objective of the Group’s liquidity risk management is to ensure sufficient committed liquidity
resources exist. The Group has a diversified debt structure largely represented by medium‑term unsecured syndicated committed bank facilities, medium‑ to long‑term unsecured bond debt and finance leases. It is a
policy requirement that debt obligations must be addressed well in advance of their due dates.
The Group’s Treasury policy requires a minimum of £250m of committed headroom at the year end and half year for the budget year, and £200m for year two of the three‑year plan. At year end, the total amount of these
facilities stood at £632.4m (2025: £682.4m), and committed headroom was £364.1m (2025: £513.3m), in addition to free cash balances of £144.1m (2025: £115.3m). The next material contractual expiry of revolver bank facilities
is in January 2031.
The average duration of net debt (excluding ring‑fenced cash) at 28 March 2026 was 4.1 years (2025: 4.1 years).
The following tables detail, on a continuing basis, the Group’s expected maturity of payables for its borrowings, derivative financial instruments and trade and other payables. The amounts shown in these tables are
prepared on an undiscounted cash flow basis and include future interest payments in the years in which they fall due for payment.
| 2026 | |||||
| < 1 year £m | 1‑2 years £m | 2‑5 years £m | > 5 years £m | Total £m | |
| Borrowings 1 |
480.2 | 402.3 | 259.9 | 138.5 | 1,280.9 |
| FX forwards | 0.6 | – | – | – | 0.6 |
| Trade and other payables | 807.5 | – | – | – | 807.5 |
| 1,288.3 | 402.3 | 259.9 | 138.5 | 2,089.0 | |
| 2025 (restated 2 ) |
|||||
| < 1 year £m | 1‑2 years £m | 2‑5 years £m | > 5 years £m | Total £m | |
| Borrowings 1 |
524.4 | 497.3 | 447.9 | 142.9 | 1,612.5 |
| Fuel derivatives | 2.1 | 0.4 | – | – | 2.5 |
| FX forwards | 0.9 | 0.3 | – | – | 1.2 |
| Interest rate derivatives | – | 0.3 | – | – | 0.3 |
| Trade and other payables | 962.9 | – | – | – | 962.9 |
| 1,490.3 | 498.3 | 447.9 | 142.9 | 2,579.4 |
1
Includes lease liabilities and asset backed financial liabilities as set out in note 21.
2
See note 28 for details on the prior year restatement, which arises from the finalisation of the First Bus London acquisition accounting adjustments, and adjustments to the current/non‑current analysis of deferred capital grants.
No derivative financial instruments had collateral requirements or were due on demand in any of the years. Derivative financial instruments are net settled.
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Currency risk
Currency risk is the risk of financial loss to foreign currency net assets, earnings and cash flows reported in pounds sterling due to movements in exchange rates.
‘Certain’ and ‘highly probable’ foreign currency transaction exposures may be hedged at the time the exposure arises for up to two years at specified levels, or longer if there is a very high degree of certainty. The Group is
also exposed to currency risk relating to its UK fuel costs which are denominated in US dollars. This is hedged through entering a series of average rate forward contracts on a similar profile to our fuel hedging programme.
Forward currency risk is designated in the cash flow hedges, however valuation movements arising from changes in currency‑basis spreads are excluded from the relationships as costs of hedging. At the balance sheet
date the value to be recorded in a separate component of equity was immaterial, and as such no separate reserve has been shown within the primary financial statements.
IFRS 7 requires the Group to show the impact on profit after tax and hedging reserve on financial instruments from a movement in exchange rates. The following analysis details the Group’s sensitivity to a 10% strengthening
in pounds sterling against the US dollar. A 10% weakening in pounds sterling against the US dollar would have an equal but opposite effect to that shown below. The analysis has been prepared based on the change taking
place at the beginning of the financial year and being held constant throughout the reporting period. A positive number indicates an increase in earnings or equity where pounds sterling strengthens against the US dollar.
| 2026 | 2025 | |
| £m | £m | |
| Impact on profit after tax | 0.3 | 0.4 |
| Impact on hedging reserve | (1.2) | 0.2 |
Interest rate risk
The Group has variable rate debt and cash and therefore net income is exposed to the effects of changes to interest rates. The Group Treasury policy objective is to maintain fixed interest rates at a minimum of 50% of
on‑balance sheet net debt over the medium term, so that volatility is substantially reduced year‑on‑year to EPS. The policy objective is primarily achieved through fixed rate debt. The policy on interest rate risk within
operating leases is to hedge 100% by agreeing fixed rentals with the lessors. The main floating rate benchmarks on variable rate debt is sterling SONIA.
At 28 March 2026, 64% (2025: 87%) of gross debt (pre‑IFRS 16 and overdraft) was fixed. This fixed rate protection had an average duration of 4.1 years (2025: 4.0 years).
Interest rate risk within operating leases is hedged 100% by agreeing fixed rentals with the lessors prior to inception of the lease contracts.
The following sensitivity analysis details the Group’s sensitivity to a 100 basis points (1%) increase in interest rates throughout the reporting period with all other variables held constant.
| 2026 | 2025 | |
| £m | £m | |
| Impact on profit after tax | (0.5) | (1.2) |
Diesel fuel price risk
The Group purchases its fuel on a floating price basis and is therefore exposed to changes in diesel prices, primarily in relation to First Bus operations. The Group’s policy objective is to maintain a significant degree of fixed
price protection in the short term with lower levels of protection in the medium term, so that the businesses affected are protected from any sudden and significant increases and have time to prepare for potentially higher
costs, whilst retaining some access for potentially lower costs over the medium term. To achieve this the Group operates a progressive hedging policy. The policy hedge target levels differ by division but are monitored
monthly and appropriate actions taken to maintain satisfactory hedge levels. Diesel derivatives are used to hedge UK exposure. Risk component hedging has been adopted under IFRS 9, meaning that the hedged price
risk component of the purchased diesel matches that of the underlying derivative commodity. The hedged risk component is considered to be separately identifiable and reliably measurable. Variances in pricing of the
derivative commodities and the purchased fuel are primarily driven by further refinement of the fuel or the associated transportation costs which were excluded from the hedge relationship. Currently First Bus diesel
exposure is hedged 88% to March 2027 and 53% to March 2028.
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22 Derivative financial instruments and financial assets
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The Group has entered into swaps for periods from April 2026 to March 2028 with the majority of these swaps relating to the 52 weeks ending 31 March 2027. The swaps give rise to monthly cash flow exchanges with
counterparties to offset the underlying settlement of floating price costs, except where they have a deferred start date. Gains or losses on fuel derivatives are recycled from equity into inventory on qualifying hedges
to achieve fixed rate fuel costs within operating results.
The following analysis details the Group’s sensitivity on profit after tax and equity if the price of diesel fuel had been $10 per barrel higher during the 52 weeks ending 29 March 2026 and at the year end:
| 2026 | 2025 | |
| £m | £m | |
| Impact on profit after tax | (0.3) | (0.4) |
| Impact on hedging reserve | 4.1 | 4.3 |
Electricity price risk
The Group purchases electricity on a floating price basis and is therefore exposed to changes in electricity prices, primarily in relation to First Bus. The Group’s policy objective is to maintain a significant degree of fixed
price protection in the short term, so that the businesses affected have time to prepare for prices after the current hedge period expires. To achieve this the Group uses cash flow hedge financial instruments to achieve
significant fixed price certainty.
The Group has entered into swaps for periods from April 2026 to March 2028, hedging 77% of ‘at risk’ exposure to March 2027 and 72% of ‘at risk’ exposure to March 2028. The swaps give rise to monthly cash flow exchanges
with counterparties to offset the underlying settlement of floating price costs, except where they have a deferred start date. Gains or losses on electricity derivatives will be recycled from equity to the income statement on
qualifying hedges to achieve fixed rate electricity costs within operating results.
During the year to 31 March 2026 the Group hedged 70% of electricity price risk in relation to First Bus.
The following analysis details the Group’s sensitivity on profit after tax and equity if the price of electricity had been £50 per MWh higher during the 52 weeks ending 29 March 2026 and at the year end:
| 2026 | 2025 | |
| £m | £m | |
| Impact on profit after tax | (0.7) | (0.4) |
| Impact on hedging reserve | 4.4 | 2.6 |
23 Deferred tax
The major deferred tax (assets)/liabilities recognised by the Group and movements thereon during the current and prior reporting periods are as follows:
| Accelerated tax | Retirement benefit | Other temporary | |||
| depreciation | schemes | differences | Tax losses | Total | |
| £m | £m | £m | £m | £m | |
| At 30 March 2024 | 32.4 | (4.6) | (27.4) | (40.0) | (39.6) |
| Charge/(credit) to income statement | (0.1) | 1.9 | 16.6 | 9.1 | 27.5 |
| Charge/(credit) to other comprehensive income and equity | – | 7.5 | (0.3) | – | 7.2 |
| Acquisitions and disposals of subsidiaries (restated 1 ) |
12.3 | (0.3) | (5.8) | (47.8) | (41.6) |
| At 29 March 2025 (restated 1 ) |
44.6 | 4.5 | (16.9) | (78.7) | (46.5) |
| Charge/(credit) to income statement | 27.3 | 6.2 | (0.4) | 1.6 | 34.7 |
| Charge/(credit) to other comprehensive income and equity | – | (6.6) | 6.0 | – | (0.6) |
| Acquisitions and disposals of subsidiaries | 2.0 | – | (0.8) | (7.0) | (5.8) |
| At 28 March 2026 | 73.9 | 4.1 | (12.1) | (84.1) | (18.2) |
1
See note 28 for details on the prior year restatement, which arises from the finalisation of the First Bus London acquisition accounting adjustments.
With respect to the total net deferred tax asset of £18.2m, net deferred tax assets of £17.3m have been recognised in the UK and Ireland as the Group forecasts sufficient taxable profits in future periods and a deferred tax
asset of £0.9m relating to the US is recognised because it is probable that book gains will arise on the remaining US property portfolio.
No deferred tax has been recognised on tax losses of £352.3m (2025: tax losses of £413.9m) as there are insufficient future profits forecast in North America.
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Annual Report and Accounts 2026
168
Notes to the consolidated financial statements
continued
24 Provisions
| | | | | |
| --- | --- | --- | --- | --- |
| | |
| | Onerous contracts | Insurance claims | Legal and other | Total |
| | £m | £m | £m | £m |
| At 29 March 2025 | 36.5 | 94.3 | 79.4 | 210.2 |
| First Bus London acquisition accounting adjustments
1 | (9.9) | 1.0 | 1.8 | (7.1) |
| At 29 March 2025 (restated
1
) | 26.6 | 95.3 | 81.2 | 203.1 |
| Charged to the income statement | 4.2 | 16.8 | 11.1 | 32.1 |
| Utilised in the year | (21.3) | (36.8) | (8.9) | (67.0) |
| Notional interest | – | 0.7 | – | 0.7 |
| Expiry of SWR NRC | – | – | (12.0) | (12.0) |
| Foreign exchange movements | – | (1.0) | (0.2) | (1.2) |
| At 28 March 2026 | 9.5 | 75.0 | 71.2 | 155.7 |
| Current liabilities | 9.5 | 23.7 | 35.3 | 68.5 |
| Non‑current liabilities | – | 51.3 | 35.9 | 87.2 |
| At 28 March 2026 | 9.5 | 75.0 | 71.2 | 155.7 |
| Current liabilities | 16.6 | 32.6 | 42.9 | 92.1 |
| Non‑current liabilities | 10.0 | 62.7 | 38.3 | 111.0 |
| At 29 March 2025 (restated
1
) | 26.6 | 95.3 | 81.2 | 203.1 |
1
See note 28 for details on the prior year restatement, which arises from the finalisation of the First Bus London acquisition accounting adjustments.
The insurance claims provision arises from estimated exposures for incidents occurring prior to the balance sheet date. It is anticipated that the majority of such claims will be settled within the next four years although
certain liabilities in respect of lifetime obligations of £1.1m (2025: £1.0m) can extend for more than 25 years. The utilisation of £36.8m (2025: £34.9m) represents payments made against the current liability of the preceding
year as well as the settlement of claims resulting from incidents occurring in the current year.
The insurance claims provisions, of which £19.2m (2025: £34.7m) relates to legacy Greyhound claims, includes £16.0m (2025: £31.0m) which is recoverable from insurance companies and a receivable is included within other
receivables in note 16.
Legal and other provisions relate to estimated exposures for cases filed or thought highly likely to be filed for incidents that occurred prior to the balance sheet date. It is anticipated that most of these items will be settled
within ten years. Also included are provisions in respect of costs anticipated on the exit of surplus properties which are expected to be settled over the remaining terms of the respective leases and dilapidation, other
provisions in respect of contractual obligations under rail franchises and restructuring costs. The dilapidation provisions are expected to be settled at the end of the respective franchise.
The onerous contract provision of £28.1m was recognised on acquisition of London bus operator RATP Dev Transit London Limited and its subsidiaries in the prior year. The provision recognises that a number of contracts between
the acquired business and TfL are loss making and therefore the Group has provided for the expected shortfall in these contracts, where the unavoidable costs of fulfilling these contracts outweigh the expected benefits.
25 Called up share capital
| Number of shares | ||
| Allotted, called up and fully paid (ordinary shares of 5p each) | million | £m |
| Balance as at 29 March 2025 | 750.7 | 37.5 |
| Cancellation of treasury shares | (180.0) | (9.0) |
| Balance as at 28 March 2026 | 570.7 | 28.5 |
The Company has one class of ordinary shares which carries no right to fixed income.
On 10 June 2025, the Company announced a share buyback programme to purchase up to £50m of ordinary shares. This buyback programme completed on 3 October 2025 having repurchased 22,439,652 shares for
a total consideration of £50.4m including transaction costs.
On 26 January 2026, the Company announced that 180,000,000 shares held in treasury were cancelled. The nominal value of these shares was £9.0m.
The Board is proposing that a final dividend of 5.0p per share, resulting in a total dividend payment of c.£27m, be paid on 7 August 2026 to shareholders on the register at 3 July 2026, subject to approval by shareholders
at the 2026 AGM.
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Annual Report and Accounts 2026
169
Notes to the consolidated financial statements
continued
26 Reserves
The share premium account represents the premium on shares issued since 1999 and arose principally on the rights issue on the Ryder acquisition in 1999 and the share placings in 2007 and 2008. The reserve is
non‑distributable. The hedging reserve records the movement on designated hedging items. The own shares reserve represents the cost of shares in FirstGroup plc purchased in the market and either held as treasury
shares or held in trust to satisfy the exercise of share options.
Hedging reserve
The movements in the hedging reserve were as follows:
| 2026 | 2025 | |
| £m | £m | |
| Balance at 29 March 2025/30 March 2024 | (2.2) | (1.8) |
| Transfer to hedging reserve through consolidated statement of comprehensive income | ||
| Diesel derivatives | 21.4 | (4.3) |
| Electricity derivatives | 2.1 | 1.2 |
| Interest rate swaps – NextGen | 0.3 | 0.2 |
| Currency forwards | (0.9) | (1.1) |
| 22.9 | (4.0) | |
| Tax on derivative hedging instrument movements through statement of comprehensive income | (5.8) | 1.0 |
| Transfer from hedging reserve to the balance sheet: | ||
| Diesel derivatives | (1.6) | 0.9 |
| Electricity derivatives | 0.5 | 1.6 |
| Currency forwards | 2.0 | 0.9 |
| 0.9 | 3.4 | |
| Tax on derivative hedging instrument movements to the balance sheet | (0.2) | (0.8) |
| 15.6 | (2.2) | |
| Cumulative loss on hedging instruments reclassified to the income statement | – | – |
| Balance at 28 March 2026/29 March 2025 | 15.6 | (2.2) |
Own shares
The number of own shares held by the Group at the end of the year was 28,086,318 (2025: 185,125,956) FirstGroup plc ordinary shares of 5p each. Of these, 19,922,152 (2025: 19,401,442) were held by the FirstGroup plc Employee
Benefit Trust and 157,229 (2025: 157,229) were held as treasury shares, with a further 8,006,937 (2025: 165,567,285) held as treasury shares as a result of the share buyback programmes. Both trusts and treasury shares have
waived the rights to dividend income from the FirstGroup plc ordinary shares. The market value of the shares at 28 March 2026 was £47.4m (2025: £303.6m).
| Capital | |||
| redemption | Capital | Total other | |
| reserve | reserve | reserves | |
| £m | £m | £m | |
| At 29 March 2025 | 19.7 | 2.7 | 22.4 |
| Cancellation of treasury shares | 9.0 | – | 9.0 |
| At 28 March 2026 | 28.7 | 2.7 | 31.4 |
The capital redemption reserve represents the cumulative par value of all shares bought back and cancelled, less the associated transaction costs and stamp duty. The capital reserve arose on acquisitions made in 2000.
Neither reserve is distributable.
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Annual Report and Accounts 2026
170
Notes to the consolidated financial statements
continued
27 Translation reserve
| | | |
| --- | --- | --- |
| | |
| | 2026 | 2025 |
| | £m | £m |
| At 29 March 2025/30 March 2024 | (21.9) | (22.9) |
| Movement for the financial year | 0.4 | 1.0 |
| At 28 March 2026/29 March 2025 | (21.5) | (21.9) |
The translation reserve records exchange differences arising from the translation of the balance sheets of foreign currency denominated subsidiaries offset by movements on loans used to hedge the net investment in
those foreign subsidiaries.
28 Acquisition of businesses and subsidiary undertakings
| | | | | | | |
| --- | --- | --- | --- | --- | --- | --- |
| | |
| | Tetley’s Motor | London and Bath | | | | |
| | Services | Sightseeing | J& B Travel | Keane Travel | Hills Coaches | Total |
| | £m | £m | £m | £m | £m | £m |
| Provisional fair value of net assets acquired | | | | | | |
| Property, plant and equipment | 2.0 | 10.0 | 1.8 | – | 1.9 | 15.7 |
| Deferred tax | (0.3) | 6.9 | (0.4) | – | (0.4) | 5.8 |
| Inventories | – | 0.3 | – | – | – | 0.3 |
| Trade and other receivables | 2.7 | 0.9 | 1.7 | – | 0.3 | 5.6 |
| Cash and cash equivalents | 2.1 | 0.4 | 0.6 | – | 0.3 | 3.4 |
| Trade and other payables | (0.1) | (3.5) | (0.7) | – | (0.1) | (4.4) |
| Taxation | (0.2) | – | (0.1) | – | (0.1) | (0.4) |
| Provisions | – | (0.5) | – | – | – | (0.5) |
| Lease liabilities | – | (0.7) | – | – | – | (0.7) |
| Asset backed financial liabilities | – | (0.3) | (0.1) | – | – | (0.4) |
| Net identifiable assets acquired | 6.2 | 13.5 | 2.8 | – | 1.9 | 24.4 |
| Goodwill | 5.0 | 2.4 | 2.2 | 0.5 | 2.2 | 12.3 |
| Net assets acquired | 11.2 | 15.9 | 5.0 | 0.5 | 4.1 | 36.7 |
| Satisfied by: | | | | | | |
| Cash consideration | 11.2 | 15.9 | 5.0 | 0.5 | 4.1 | 36.7 |
| Less: cash and cash equivalents acquired | (2.1) | (0.4) | (0.6) | – | (0.3) | (3.4) |
| Net cash outflow in respect of acquisitions | 9.1 | 15.5 | 4.4 | 0.5 | 3.8 | 33.3 |
Acquisitions in 52 weeks to 28 March 2026
On 27 July 2025, the Group announced the acquisition of Tetley’s Motor Services Limited, a Leeds‑based coach and bus business which has been in operation for more than 75 years.
On 29 August 2025, the Group purchased the business of Keane Travel Limited, an Essex‑based coach operator.
On 11 December 2025, the Group announced the acquisition of RATP Dev’s sightseeing operations in London and Bath. Currently operating under the brand Tootbus. The acquisition strengthens FirstGroup’s presence across
London and the south‑west of England. Entering the sightseeing market in London and Bath will further diversify FirstGroup’s business, and the additional depots will provide operational and cost efficiencies and create
opportunities for future expansion.
On 18 December 2025, the Group acquired J&B Travel Limited, a Leeds‑based coach operator with a fleet of 15 coaches. The acquisition will further strengthen the Group’s position in the UK coach market and enhance its
presence in key UK regions.
On 27 January 2026, the Group acquired Hills Coaches of Wolverhampton. Hills Coaches operates a fleet of 22 coaches and provides a range of services including private hire, day excursions and long‑term contracts.
The acquisition underlines the Group’s commitment to growing the coach divisions and expands the Group’s operational footprint into the West Midlands.
The businesses acquired during the year contributed £6.7m to Group revenue and £(1.7)m of losses to Group operating profit from the date of acquisition, with the losses mainly from the London Sightseeing business.
If the acquisitions had been completed on the first day of the financial year, revenue from the acquisitions for the year would have been £22.4m and operating losses from the acquisitions would have been £(4.2)m,
with the losses mainly from the London Sightseeing business.
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Annual Report and Accounts 2026
171
Notes to the consolidated financial statements
continued
28 Acquisition of businesses and subsidiary undertakings
continued
Acquisitions in 52 weeks to 29 March 2025
On 21 October 2024, the Group announced its acquisition of Anderson Travel, a coach operator providing contracted school, private hire, mini coach and tour services in and around London.
On 25 October 2024, the Group announced its acquisition of Lakeside Group, a Shropshire and Cheshire‑based company that provides school, B2B and B2C private hire services, with a fleet of around 145 buses and coaches.
On 4 February 2025, the Group announced its acquisition of Matthews Coach Hire Limited, a coach and bus operator in Ireland with a fleet of more than 40 vehicles.
On 28 February 2025, the Group announced the acquisition of London bus operator RATP Dev Transit London Limited and its subsidiaries (First Bus London).
On 19 August 2024, the Group acquired Grand Union Trains WCML Holdings Limited and its subsidiary companies, which owns the open access track access rights for the London Euston to Stirling route. On 4 December 2024,
the Group acquired Grand Union Trains GWML Holdings Limited and its subsidiary companies, which owns the open access track access right for the London Paddington to Carmarthen route.
The businesses acquired during FY 2025 contributed £34.6m to Group revenue and £2.2m profit to Group operating profit from the date of acquisition.
If the acquisitions had been completed on the first day of FY 2025, revenue from the acquisitions for the year would have been £315.7m and operating losses from the acquisitions would have been £(17.7)m.
First Bus London – finalisation of acquisition accounting adjustments
During the year, the Group finalised its IFRS 3 acquisition accounting adjustments in relation to the acquisition on 28 February 2025 of London bus operator RATP Dev Transit Limited and its subsidiaries (First Bus London).
Provisional adjustments were reported in the FY 2025 Annual Report, and therefore the Group has now restated the prior year comparative information to reflect these finalised adjustments. There is no material impact on
the FY 2025 income statement as a result of the finalisation exercise, and as such the prior year income statement has not been restated.
| Provisional | Adjustments | Final | |
| £m | £m | £m | |
| First Bus London – fair value of net assets acquired | |||
| Intangible assets | 3.9 | (1.3) | 2.6 |
| Property, plant and equipment | 169.9 | 9.2 | 179.1 |
| Deferred tax | 44.3 | (0.6) | 43.7 |
| Inventories | 2 | – | 2 |
| Trade and other receivables | 12 | – | 12 |
| Cash and cash equivalents | 0.4 | – | 0.4 |
| Trade and other payables | (24.7) | – | (24.7) |
| Taxation | (3.9) | – | (3.9) |
| Provisions | (54.2) | 7.1 | (47.1) |
| Lease liabilities | (69.9) | (10.8) | (80.7) |
| Asset backed financial liabilities | (43.3) | – | (43.3) |
| Net identifiable assets acquired | 36.5 | 3.6 | 40.1 |
| Goodwill | 10.8 | (3.6) | 7.2 |
| Net assets acquired | 47.3 | – | 47.3 |
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Annual Report and Accounts 2026
172
Notes to the consolidated financial statements
continued
29 Net cash from operating activities
| | | |
| --- | --- | --- |
| | |
| | 2026 | 2025 |
| | £m | £m |
| Operating profit from: | | |
| Continuing operations | 219.4 | 222.6 |
| Discontinued operations | 2.1 | 4.9 |
| Total operations | 221.5 | 227.5 |
| Adjustments for: | | |
| Depreciation charges | 560.4 | 620.2 |
| Capital grant amortisation | (83.7) | (65.3) |
| Software and other intangible amortisation charges | 4.7 | 2.7 |
| Reversal of impairments | (0.9) | – |
| Share‑based payments | 10.4 | 10.5 |
| Profit on disposal of property, plant and equipment | (9.4) | (0.2) |
| Operating cash flows before working capital and pensions | 703.0 | 795.4 |
| Decrease/(increase) in inventories | 1.8 | (2.4) |
| Decrease in receivables | 188.0 | 109.4 |
| Decrease in payables | (175.2) | (31.3) |
| Decrease/(increase) in financial assets | 35.0 | (1.0) |
| Decrease in provisions due within one year | (23.9) | (13.9) |
| Decrease in provisions due over one year | (23.8) | (14.0) |
| Defined benefit pension payments greater than income statement charge | (23.4) | (14.0) |
| Cash generated by operations | 681.5 | 828.2 |
| Tax paid | (0.9) | (6.0) |
| Interest paid¹ | (65.0) | (68.0) |
| Net cash from operating activities
2 | 615.6 | 754.2 |
1
Interest paid includes £48.1m relating to lease liabilities (2025: £49.6m).
2
Net cash from operating activities is stated after an outflow of £3.7m (2025: outflow of £3.2m) in relation to financial derivative settlement.
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Annual Report and Accounts 2026
173
Notes to the consolidated financial statements
continued
30 Analysis of changes in net debt
| | | | | | |
| --- | --- | --- | --- | --- | --- |
| | |
| | At | | | | |
| | 29 March | | Foreign | | At |
| | 2025 | Cash | exchange | | 28 March |
| | (restated
4
) | flow | movements | Other
3 | 2026 |
| | £m | £m | £m | £m | £m |
| Components of financing activities: | | | | | |
| Bank loans | (66.7) | (35.0) | – | (0.4) | (102.1) |
| Lease liabilities
1 | (1,214.4) | 459.5 | – | (95.1) | (850.0) |
| Asset backed financial liabilities
2 | (115.3) | (30.2) | – | (6.8) | (152.3) |
| NextGen battery debt | (19.9) | (7.5) | – | – | (27.4) |
| Total components of financing activities | (1,416.3) | 386.8 | – | (102.3) | (1,131.8) |
| Cash | 171.4 | (1.8) | – | – | 169.6 |
| Bank overdrafts | (56.4) | 30.9 | – | – | (25.5) |
| Ring‑fenced cash | 315.7 | (53.3) | – | – | 262.4 |
| Cash and cash equivalents | 430.7 | (24.2) | – | – | 406.5 |
| Net debt (including held for sale – discontinued operations) | (985.6) | 362.6 | – | (102.3) | (725.3) |
1
Lease liabilities ‘other’ includes £95.1m net inception of new leases and interest charges. Net inception of leases comprises £48.6m inception of new leases, being £4.4m of rolling stock leases, £23.2m of passenger carrying vehicle leases and £21.0m of property and other leases,
offset by £1.6m termination of leases. Termination of leases includes £0.3m of passenger carrying vehicle leases and £1.3m of property and other leases. Interest charges are £48.1m.
2
Asset backed financial liabilities ‘other’ of £6.8m comprises of interest charges of £6.5m and fee amortisation of £0.7m, offset by the capitalisation of new facility set up costs of £(0.4)m.
3
The ‘other’ column for debt items consists of the net inception/acquisition of new leases, as well as interest charges. The ‘cash flow’ column consists of repayments of principal and interest (financing activities and operating activities respectively in the consolidated cash flow
statement).
4
See note 28 for details on the prior year restatement, which arises from the finalisation of the First Bus London acquisition accounting adjustments.
| At | Foreign | At | |||
| 30 March | Cash | exchange | Other 3 |
29 March | |
| 2024 | flow | movements | (restated 4 ) |
2025 (restated 4 ) |
|
| £m | £m | £m | £m | £m | |
| Components of financing activities: | |||||
| Bank loans | – | (70.0) | – | 3.3 | (66.7) |
| Bonds | (96.2) | 102.8 | – | (6.6) | – |
| Lease liabilities 1 |
(1,458.5) | 553.3 | – | (309.2) | (1,214.4) |
| Asset backed financial liabilities 2 |
(45.6) | (22.9) | – | (46.8) | (115.3) |
| Share of NextGen battery debt | (13.2) | (6.8) | – | 0.1 | (19.9) |
| Total components of financing activities | (1,613.5) | 556.4 | – | (359.2) | (1,416.3) |
| Cash | 246.9 | (75.7) | 0.2 | – | 171.4 |
| Bank overdrafts | (27.8) | (28.1) | – | (0.5) | (56.4) |
| Ring‑fenced cash | 249.6 | 66.1 | – | – | 315.7 |
| Cash and cash equivalents | 468.7 | (37.7) | 0.2 | (0.5) | 430.7 |
| Net debt (including held for sale – discontinued operations) | (1,144.8) | 518.7 | 0.2 | (359.7) | (985.6) |
1
Lease liabilities ‘other’ of £309.2m comprises £125.6m from lease term reassessments and £0.4m termination of leases. In addition there is £50.8m inception of new leases, being £24.7m of rolling stock leases, £10.3m of passenger carrying vehicle leases and £15.8m of property and
other leases, and interest charges of £49.6m. A further £80.7m of lease liabilities were recognised as a result of the First Bus London acquisition and £2.9m as a result of other acquisitions.
2
Asset backed financial liabilities ‘other’ of £46.8m comprises £43.3m passenger carrying vehicle asset backed financial liabilities on acquisition of First Bus London, and interest charges of £3.5m.
3
The ‘other’ column for debt items consists of the net inception/acquisition of new leases, as well as interest charges. The ‘cash flow’ column consists of repayments of principal and interest (financing activities and operating activities respectively in the consolidated cash flow statement).
4
See note 28 for details on the prior year restatement, which arises from the finalisation of the First Bus London acquisition accounting adjustments.
Accrued interest of £nil (2025: £nil) is excluded from the values above and derivative valuations are presented as the clean values.
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Annual Report and Accounts 2026
174
Notes to the consolidated financial statements
continued
31 Contingent liabilities
To support subsidiary undertakings in their normal course of business, FirstGroup plc and certain subsidiaries have indemnified certain banks and insurance companies who have issued performance bonds for £58.4m
(2025: £47.2m) and letters of credit for £111.3m (2025: £123.3m). The performance bonds primarily relate to First Rail franchise operations of £56.4m (2025: £47.1m), UK Bus operations of £2.0m (2025: £nil) and residual North
American obligations of £nil (2025: £0.1m). The letters of credit relate substantially to insurance arrangements in the UK and North America. The parent company has committed further support facilities of up to £80.1m to
First Rail TOCs of which £64.5m remains undrawn. Letters of credit remain in place to provide collateral for legacy Greyhound insurance and pension obligations.
The Group is party to certain unsecured guarantees granted to banks for overdraft and cash management facilities provided to itself and subsidiary undertakings. The Company has given certain unsecured guarantees
for the liabilities of its subsidiary undertakings arising under certain operating arrangements, HP contracts, finance leases, operating leases and certain pension scheme arrangements. It also provides unsecured cross
guarantees to certain subsidiary undertakings as required by VAT legislation. First Bus subsidiaries have provided unsecured guarantees on a joint and several basis to the FirstGroup Pension Scheme Trustee.
In its normal course of business the Group has ongoing contractual negotiations with government and other organisations. The Group is party to legal proceedings and claims which arise in the normal course of business,
including but not limited to employment and safety claims. The Group takes legal advice as to the likelihood of success of claims and counterclaims. No provision is made where due to inherent uncertainties, no accurate
quantification of any cost, or timing of such cost, which may arise from any of the legal proceedings can be determined.
The Group’s operations are required to comply with a wide range of regulations, including environmental and emissions regulations. Failure to comply with a particular regulation could result in a fine or penalty being
imposed on that business, as well as potential ancillary claims rooted in non‑compliance.
32 Operating commitments
| | | |
| --- | --- | --- |
| | |
| | 2026 | 2025 |
| | £m | £m |
| Minimum payments made under contractual terms recognised in the income statement for the year: | | |
| Plant and machinery | 0.9 | 5.6 |
| Track and station access | 356.3 | 481.3 |
| Other assets | 3.6 | 18.9 |
| | 360.8 | 505.8 |
At the balance sheet dates, the Group had outstanding commitments for future payments under non‑cancellable operating contracts, which fall due as follows:
| 2026 | 2025 | |
| £m | £m | |
| Within one year | 268.0 | 355.6 |
| In the second to fifth years inclusive | 73.9 | 175.3 |
| After five years | 171.9 | 198.1 |
| 513.8 | 729.0 |
Included in the above commitments are contracts held by the First Rail businesses with Network Rail for access to the railway infrastructure, track, stations and depots of £270.0m (2025: £481.0m).
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Annual Report and Accounts 2026
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Notes to the consolidated financial statements
continued
33 Share‑based payments
Equity‑settled share option plans
The Group recognised total expenses of £10.4m (2025: £10.5m) related to equity‑settled share‑based payment transactions.
All Employee Plans
(a) Save As You Earn (SAYE)
The Group operates an HMRC‑approved savings‑related share option scheme. The scheme is based on eligible employees being granted options and their agreement to opening a sharesave account with a nominated
savings carrier and to save weekly or monthly over a three‑year period. Sharesave accounts are held with Computershare. The right to exercise the option is at the employee’s discretion in the six months following the end
of the three‑year period. The plan rules set out the treatment of those who leave employment before the end of the savings contract. The scheme was offered in FY 2024, FY 2025 and FY 2026. During FY 2026, 2,522 employees
accepted the invitation to join the scheme and just over 6.1 million options were granted at a price of 178 pence per share. Further information is provided in the table below.
| SAYE 2023 | SAYE 2024 | SAYE 2025 | |
| Options | Options | Options | |
| Number | Number | Number | |
| Outstanding at the beginning of the year | 13,364,629 | 9,326,957 | – |
| Granted during the year | – | – | 6,105,523 |
| Exercised during the year | (1,985,048) | (504,488) | (1,825) |
| Lapsed during the year | (2,110,747) | (2,349,333) | (443,989) |
| Outstanding at the end of the year | 9,268,834 | 6,473,136 | 5,659,709 |
| Exercisable at the end of the year | 78,870 | 32,512 | 8,244 |
| Weighted average exercise price (pence) | 111.0 | 123.0 | 178.0 |
| Weighted average share price at date of exercise (pence) | 202.0 | 203.0 | 190.0 |
(b) Buy As You Earn (BAYE)
BAYE enables eligible employees to purchase shares from their gross income. If the shares are held in trust for five years or more, no income tax and National Insurance will be payable. Since August 2023 no matching
shares have been offered with the Company preferring to allocate the cost to support a larger number of options under the SAYE plan. The matching shares will be forfeited if the corresponding partnership shares are
removed from trust within three years of award.
In March 2026 there were 2,061 (March 2025: 2,655) participants who purchased shares during the month through the BAYE scheme. During the year, scheme participants have purchased 884,524 shares.
Discretionary plans
Prior to FY 2022 the discretionary awards were structured as nil cost options. Since that date the awards have been granted as conditional shares; there is no economic difference for the Company or participants following
this change.
(c) Deferred bonus shares (DBS)
DBS awards vest over a three‑year period following the financial year that they relate to and are typically settled by equity.
| DBS 2015 | DBS 2016 | DBS 2017 | DBS 2018 | DBS 2019 | DBS 2020 | DBS 2021 | |
| Options | Options | Options | Options | Options | Options | Options | |
| Number | Number | Number | Number | Number | Number | Number | |
| Outstanding at the beginning of the year | 36,546 | 26,796 | 6,538 | 14,254 | 29,291 | 37,031 | 129,268 |
| Granted during the year | – | – | – | – | – | – | – |
| Forfeited during the year | – | – | – | – | – | – | – |
| Exercised/released during the year | (26,085) | – | – | (6,594) | (17,334) | (15,860) | (102,105) |
| Lapsed during the year | (10,461) | – | – | – | – | – | (1,354) |
| Outstanding at the end of the year | – | 26,796 | 6,538 | 7,660 | 11,957 | 21,171 | 25,809 |
| Exercisable at the end of the year | – | 26,796 | 6,538 | 7,660 | 11,957 | 21,171 | 25,809 |
| Weighted average share price at date of exercise (pence) | 186.5 | N/A | N/A | 223.0 | 204.1 | 207.1 | 195.9 |
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Annual Report and Accounts 2026
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Notes to the consolidated financial statements
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33 Share‑based payments
continued
| DBS 2022 | DBS 2023 | DBS 2024 | DBS 2025 | |
| Conditional | Conditional | Conditional | Conditional | |
| Shares Number | Shares Number | Shares Number | Shares Number | |
| Outstanding at the beginning of the year | 1,360,526 | 831,260 | 795,978 | – |
| Granted during the year | – | – | – | 546,037 |
| Forfeited during the year | – | – | – | – |
| Exercised/released during the year | (1,357,790) | – | – | – |
| Lapsed during the year | (2,736) | – | – | – |
| Outstanding at the end of the year | – | 831,260 | 795,978 | 546,037 |
| Exercisable at the end of the year | – | – | – | – |
| Weighted average share price at date of exercise (pence) | 210.8 | N/A | N/A | N/A |
(d) Long‑Term Incentive Plan (LTIP)
The LTIP awards granted in 2021 through to 2025 have relative TSR, EPS and sustainability targets. Where the threshold measures are exceeded, the awards are settled by equity.
| LTIP 2021 | LTIP 2022 | LTIP 2023 | LTIP 2024 | LTIP 2025 | |
| Options | Conditional | Conditional | Conditional | Conditional | |
| Number | Shares Number | Shares Number | Shares Number | Shares Number | |
| Outstanding at the beginning of the year | 31,241 | 7,223,320 | 7,090,438 | 6,711,864 | – |
| Granted during the year | – | – | – | – | 5,129,273 |
| Forfeited during the year | – | (72,944) | (271,825) | (492,499) | (82,695) |
| Lapsed during the year | – | – | – | – | – |
| Exercised during the year | (31,241) | (7,150,376) | – | – | – |
| Outstanding at the end of the year | – | – | 6,818,613 | 6,219,365 | 5,046,578 |
| Exercisable at the end of the year | – | – | – | – | – |
| Weighted average share price at date of exercise (pence) | 183.4 | 225.7 | N/A | N/A | N/A |
(e) Executive Share Plan (ESP)
ESP awards vest over a three‑year period following the financial year that they relate to and are typically settled by equity.
| ESP 2015 | ESP 2016 | ESP 2017 | ESP 2018 | ESP 2019 | ESP 2020 | ESP 2021 | |
| Options | Options | Options | Options | Options | Options | Options | |
| Number | Number | Number | Number | Number | Number | Number | |
| Outstanding at the beginning of the year | 38,167 | 41,444 | 17,308 | 63,657 | 250,881 | 14,718 | 350,832 |
| Granted during the year | – | – | – | – | – | – | – |
| Forfeited/lapsed during the year | (21,285) | – | – | – | – | – | (6,854) |
| Exercised/released during the year | (16,882) | – | (4,282) | (21,063) | (88,757) | – | (210,255) |
| Outstanding at the end of the year | – | 41,444 | 13,026 | 42,594 | 162,124 | 14,718 | 133,723 |
| Exercisable at the end of the year | – | 41,444 | 13,026 | 42,594 | 162,124 | 14,718 | 133,723 |
| Weighted average share price at date of exercise/release (pence) | 192.4 | N/A | 217.8 | 219.0 | 226.6 | N/A | 211.4 |
| ESP 2022 | ESP 2023 | ESP 2024 | ESP 2025 | ||||
| Conditional | Conditional | Conditional | Conditional | ||||
| Shares Number | Shares Number | Shares Number | Shares Number | ||||
| Outstanding at the beginning of the year | 16,001 | 7,972 | 467,304 | – | |||
| Granted during the year | – | – | – | 6,352 | |||
| Forfeited/lapsed during the year | – | – | – | – | |||
| Exercised/released during the year | (16,001) | (3,986) | (2,874) | – | |||
| Outstanding at the end of the year | – | 3,986 | 464,430 | 6,352 | |||
| Exercisable at the end of the year | – | – | – | – | |||
| Weighted average share price at date of exercise/release (pence) | 225.7 | 225.2 | 225.2 | N/A |
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Notes to the consolidated financial statements
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33 Share‑based payments
continued
The fair values of the awards granted during the last two years were measured using a Black‑Scholes model
except for the TSR element of the LTIPs which were measured using a Monte Carlo model. The inputs into the
models were as follows:
| 2026 | 2025 | |
| pence | pence | |
| Weighted average share price at grant date (pence) | ||
| – DBS | 217.8 | 164.8 |
| – LTIP | 217.8 | 164.5 |
| – ESP | 182.0 | 164.4 |
| Weighted average exercise price at grant date (pence) | ||
| – DBS | – | – |
| – LTIP | – | – |
| – ESP | – | – |
| Expected volatility (%) | ||
| – DBS | N/A | N/A |
| – LTIP | 38 | 59 |
| – ESP | N/A | N/A |
| Expected life (years) | ||
| – DBS | 3.0 | 3.0 |
| – SAYE schemes | N/A | N/A |
| – LTIP | 3.0 | 3.0 |
| – ESP | 3.0 | 3.0 |
| Rate of interest (%) | ||
| – DBS | N/A | N/A |
| – LTIP | – | – |
| – ESP | – | – |
| Expected dividend yield (%) | ||
| – DBS | 3.0 | 3.3% |
| – LTIP | 3.0 | 3.3% |
| – ESP | 3.0 | 3.3% |
Expected volatility was determined by calculating the historical volatility of the Group’s share price over the
previous five years. The expected life used in the model has been adjusted based on management’s best
estimate, for the effects of non‑transferability, exercise restrictions and behavioural considerations.
Allowances have been made for the SAYE schemes for the fact that, amongst a group of recipients some
are expected to leave before an entitlement vests. The accounting charge is then adjusted over the vesting
period to take account of actual forfeitures, so although the total charge is unaffected by the pre‑vesting
forfeiture assumption, the timing of the recognition of the expense will be sensitive to it. Fair values for the
SAYE include a 10% per annum pre‑vesting leaver assumption whereas the Executive, LTIP and deferred share
plans exclude any allowance for pre‑vesting forfeitures.
| 2026 | 2025 | |
| pence | pence | |
| Weighted average fair value of options at grant date | ||
| – DBS | 205.2 | 154.4 |
| – LTIP | 158.8 | 116.3 |
| – ESP | 172.1 | 154.3 |
34 Retirement benefit schemes
The Group supports defined contribution (DC) and defined benefit (DB) schemes for the benefit of employees
across the following business areas:
First Bus
DB schemes: The FirstGroup Pension Scheme.
DC schemes: The First Bus Retirement Savings Plan and the Enhanced Lifetime Savings Plan.
Employees in Group corporate functions participate in the First Bus pension arrangements.
First Rail
DB schemes: Railways Pension Scheme (RPS) Shared Cost Sections. As at the balance sheet date, the Group
sponsored two sections of the RPS in respect of TOCs operating under NRCs. Since the obligations to the TOC
arrangements are considered to be limited to contributions during the period of the contract, these are
fundamentally different to the obligations to the other pension arrangements. Additionally, the Group
sponsors a section for its open access Hull Trains business, which closed to new entrants in March 2024.
DC schemes: RPS Industry‑Wide Defined Contribution (IWDC) Section. Hull Trains employees who are not
eligible for the DB section, and Tram Operations employees, are enrolled into the IWDC Section.
North America
The Group is winding up legacy schemes from operations which have now been sold. During the year, the
liabilities of the Greyhound Canada Retirement Income Plan were bought out with an insurer, removing
obligations from the balance sheet. There remains a modest surplus, which will be distributed to Plan
participants before the Plan is fully wound up. During the prior year, the remaining liabilities in the US were
bought out, and winding up of the legacy Greyhound US pension plan was completed in December 2024.
Each of these groups of arrangements have therefore been shown separately.
Overall, the duration of the Company’s obligations is approximately 14 years although the durations of the
individual schemes tend to vary.
The pension schemes in the UK are operated independently of the Group by the relevant pension scheme’s
trustee. All pension scheme assets are held separately from FirstGroup’s assets. The managers or trustees
(as appropriate) of the pension schemes are responsible for the investment policy, although the sponsor
is consulted.
The market value of the assets as at 28 March 2026 for all DB schemes (excluding RPS in respect of DfT TOCs)
totalled £982m (2025: £1,135m). The present value of scheme liabilities for all non‑contract rail operation
defined benefit schemes totalled £963m (2025: £1,112m).
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34 Retirement benefit schemes
continued
(a) First Bus and Group (including open access rail operators)
DC plans (shown on a continuing basis)
Payments to DC plans are charged as an expense as they fall due. There is no further obligation to pay
contributions into a DC plan once the contributions specified in the plan rules have been paid. The total
expense recognised in the consolidated income statement of £48.6m (2025: £36.0m) represents
contributions payable to these plans by the Group at rates specified in the rules of the plans.
The Group operates DC plans for all Group and First Bus employees, and First Rail employees who are not
eligible to join a DB arrangement. They receive a company match to their contributions, which varies by
salary and/or service.
DB plans (shown on a continuing basis)
The Group has full responsibility for the retirement benefits for former and current employees of Group, First
Bus and Hull Trains who are members of the schemes described in the following paragraphs, bearing all the
risks and responsibilities of sponsorship of these schemes. These comprise two funded DB plans across its
First Bus and Group operations (including Hull Trains which, unlike the majority of First Rail operations, is
operated under open access), covering approximately 24,700 former and current employees. All of these
schemes are closed to new entrants.
Triennial valuations assess the cost of future service (where relevant) and the funding position. The employer
and trustees are required to agree on assumptions for the valuations and to agree the contributions that
result from these. Deficit recovery contributions may be required in addition to future service contributions.
In agreeing contribution rates, reference must be made to the affordability of contributions by the employer.
At their last valuations, the DB schemes had funding levels between 74% and 108% (2025: 74% and 94%).
Surplus after benefits have been paid/secured can be repaid to the employer, in line with the rules
of the schemes.
The FirstGroup Pension Scheme
The FirstGroup Pension Scheme is a legacy DB scheme that is closed to benefit accrual. It now comprises two
sections – a Group Section (members already of the FirstGroup Pension Scheme prior to merging with The First
UK Bus Pension Scheme) and a Bus Section (members transferring from The First UK Bus Pension Scheme).
The rules governing both these schemes grant the employer influence over the allocation of any residual
surplus once the beneficiaries’ rights have been secured. Accordingly, the net surplus/deficit is recognised
in full for these schemes.
The Hull Trains Shared Cost Section of the Railways Pension Scheme
Hull Trains participates in its own Section of the Railways Pension Scheme. This scheme closed to new
entrants in March 2024, but remains open to the accrual of salary‑related benefits for employees who
became members before March 2024. Costs relating to accrual and to any deficit are shared with members.
Any deficit is now fully borne by the sponsor – the impact of this currently has a negligible impact on the
accounting balance sheet.
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Annual Report and Accounts 2026
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Notes to the consolidated financial statements
continued
34 Retirement benefit schemes
continued
The table below is set out to show the movements in the fair value of schemes’ assets (Assets) along with the movements in the present value of Defined Benefit Obligations (DBO) (Liabilities) for the DB schemes described above:
| 2026 | 2025 | |||
| Assets | Liabilities | Assets | Liabilities | |
| £m | £m | £m | £m | |
| At beginning of period | 992.5 | 970.1 | 1,147.8 | 1,161.8 |
| Income statement | ||||
| Operating | ||||
| – Current service cost | – | 4.1 | – | 5.9 |
| – Settlement in relation to winding‑up lump sums | (3.9) | (4.2) | (21.3) | (24.1) |
| Total operating | (3.9) | (0.1) | (21.3) | (18.2) |
| Interest income/cost | 55.7 | 53.7 | 54.8 | 53.8 |
| Total income statement | 51.8 | 53.6 | 33.5 | 35.6 |
| Amounts paid to/(from) scheme | ||||
| Employer contributions | 25.9 | – | 8.6 | – |
| Employee contributions | 0.2 | 0.2 | 0.4 | 0.4 |
| Benefits paid | (67.4) | (67.4) | (70.6) | (70.6) |
| Total | (41.3) | (67.2) | (61.6) | (70.2) |
| Expected closing position | 1,003.0 | 956.5 | 1,119.7 | 1,127.2 |
| Change in financial assumptions | – | (23.8) | – | (108.9) |
| Change in demographic assumptions | – | (8.7) | – | (2.5) |
| Employee share of changes | – | – | – | – |
| Return on assets in excess of discount rate | (25.1) | – | (127.2) | – |
| Experience | – | 34.3 | – | (45.7) |
| Total | (25.1) | 1.8 | (127.2) | (157.1) |
| At end of period | 977.9 | 958.3 | 992.5 | 970.1 |
| 2026 | 2025 | |||
| Assets | Liabilities | Assets | Liabilities | |
| £m | £m | £m | £m | |
| Surplus in schemes | – | 19.6 | – | 22.4 |
| The amount is presented in the consolidated balance sheet as follows: | – | – | ||
| Non‑current assets | – | 21.7 | – | 27.0 |
| Non‑current liabilities | – | (2.1) | – | (4.6) |
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34 Retirement benefit schemes
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Asset allocation
| Quoted | Unquoted | Total | |
| At March 2026 | £m | £m | £m |
| Equity | 5.6 | 127.3 | 132.9 |
| Other return seeking assets | – | 4.5 | 4.5 |
| Real estate | – | 1.0 | 1.0 |
| Fixed income/liability driven | 537.1 | 228.1 | 765.2 |
| Other income generating | – | 26.2 | 26.2 |
| Cash and cash equivalents | 48.1 | – | 48.1 |
| 590.8 | 387.1 | 977.9 |
| Quoted | Unquoted | Total | |
| At March 2025 | £m | £m | £m |
| Equity | 17.0 | 159.3 | 176.3 |
| Other return seeking assets | – | 20.1 | 20.1 |
| Real estate | – | 1.6 | 1.6 |
| Fixed income/liability driven | 553.9 | 219.9 | 773.8 |
| Other income generating | – | 0.8 | 0.8 |
| Cash and cash equivalents | 19.9 | – | 19.9 |
| 590.8 | 401.7 | 992.5 |
(b) North America
Greyhound pension arrangements
The Group has retained certain responsibilities for the provision of retirement benefits for some legacy schemes.
The Group no longer operates a pension plan in the US (2025: none), while in Canada, there is a legacy plan with a DB and a DC section that is currently being wound up – the majority of the benefits have been secured
through a buyout with an insurer, and all that remains is a modest surplus, which will be distributed to plan participants.
In the prior year, the Group agreed terms with an insurance company to buy out the remaining liabilities of the legacy Greyhound US pension plan, with the plan being terminated thereafter. Following a Group net
contribution of $5.3m, gross liabilities of $155m (£123m) at the FY 2024 year end were removed from the Group’s balance sheet and the Group recognised a net settlement gain after related costs of £5.1m in the Group’s
FY 2025 income statement as an adjusting item.
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Annual Report and Accounts 2026
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Notes to the consolidated financial statements
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34 Retirement benefit schemes
continued
The table below is set out to show the movements in the fair value of schemes’ assets (Assets) along with the movements in the present value of DBO (Liabilities) for the North American DB schemes:
| 2026 | 2025 | |||
| Assets | Liabilities | Assets | Liabilities | |
| £m | £m | £m | £m | |
| At beginning of period (including held for sale) | 142.6 | 142.3 | 264.8 | 276.1 |
| Income statement | ||||
| Operating | ||||
| – Current service cost | – | – | – | 1.8 |
| – Past service gain including curtailments and settlements | (132.8) | (132.8) | (106.7) | (113.2) |
| Total operating | (132.8) | (132.8) | (106.7) | (111.4) |
| Interest income/cost | 3.7 | 3.7 | 8.4 | 8.6 |
| Total income statement | (129.1) | (129.1) | (98.3) | (102.8) |
| Amounts paid to/(from) scheme | ||||
| Employer contributions | – | – | 4.1 | – |
| Benefits paid | (7.6) | (7.6) | (23.4) | (23.4) |
| Total | (7.6) | (7.6) | (19.3) | (23.4) |
| Expected closing position | 5.9 | 5.6 | 147.2 | 149.9 |
| Change in financial assumptions | – | (0.3) | – | 4.8 |
| Change in demographic assumptions | – | (1.5) | – | 2.0 |
| Return on assets in excess of discount rate | (1.8) | – | 9.8 | – |
| Experience | – | – | – | 0.3 |
| Total | (1.8) | (1.8) | 9.8 | 7.1 |
| Currency gain/loss | 0.9 | 0.9 | (14.4) | (14.7) |
| At end of period | 5.0 | 4.7 | 142.6 | 142.3 |
Asset allocation
| Quoted | Unquoted | Total | |
| At March 2026 | £m | £m | £m |
| Cash and cash equivalents | 5.0 | – | 5.0 |
| 5.0 | – | 5.0 |
| Quoted | Unquoted | Total | |
| At March 2025 | £m | £m | £m |
| Annuities | – | 135.7 | 135.7 |
| Cash and cash equivalents | 6.9 | – | 6.9 |
| 6.9 | 135.7 | 142.6 |
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Notes to the consolidated financial statements
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34 Retirement benefit schemes
continued
(c) Rail contracts
The Railways Pension Scheme (RPS)
The Group is responsible for collecting and paying contributions for a number of sections of the RPS as
part of its obligations under the contracts which it holds for its TOCs. These responsibilities continue for the
periods of the TOCs and are passed to future contract holders when those TOCs terminate. Management
of the RPS is not the responsibility of the Group, nor is it liable to benefit from any future surplus or fund any
deficit of those funds. The RPS is managed by the Railways Pension Trustee Company Limited and is subject
to regulation from The Pensions Regulator and relevant UK legislation.
The RPS is a shared cost arrangement. All costs, and any deficit or surplus, are shared 60% by the employer
and 40% by the members.
As at the balance sheet date, the Group sponsored two sections of the RPS, relating to its contracting
obligations for its TOCs. In line with Government policy to take TOCs into public ownership, sponsorship
of these remaining sections is expected to transfer to new ownership in due course.
For the TOC sections, under the contractual arrangements with the DfT, the employer’s responsibility is to
pay the contributions following triennial funding valuations while it operates the contracted services. These
contributions are subject to change on consideration of future statutory valuations, though the Group is fully
protected from any such changes through its contracts with the DfT. At the end of the contract, any deficit or
surplus in the scheme section passes to the subsequent TOC with no compensating payments from or to
the outgoing TOC.
The statutory funding valuations of the various Rail Pension Scheme sections in which the Group is involved
(last finalised with an effective date of 31 December 2022) and the IAS 19 actuarial valuations are carried out
for different purposes and may result in materially different results. The IAS 19 valuation is set out in the
disclosures below.
The accounting treatment for the time‑based risk‑sharing feature of the Group’s participation in the RPS
is not explicitly considered by IAS 19 Employee Benefits (Revised). The contributions currently committed to
being paid to each TOC section are lower than the share of the service cost (for current and future service)
that would normally be calculated under IAS 19 (Revised) and the Group does not account for uncommitted
contributions towards the sections’ current or expected future deficits. Therefore, the Group does not need
to reflect any deficit on its balance sheet. A TOC adjustment (asset) exists that exactly offsets any section
deficit that would otherwise remain after reflecting the cost sharing with the members. This reflects the legal
position that some of the existing deficit and some of the service costs in the current year will be funded in
future years beyond the term of the current contract and committed contributions. The TOC adjustment on
the balance sheet date reflects the extent to which the Group is not currently committed to fund the deficit.
Movements in the TOC contract adjustment in a period arise from and are accounted for as follows:
Any service costs for the period for which the contribution schedule requires no contributions from the entity
are reflected as an adjustment to the service cost in the income statement, which is considered to be in line
with paragraphs 92‑94 of IAS 19 (Revised).
Under circumstances where contributions are renegotiated, such as following a statutory valuation, any
adjustment necessary to reflect an obligation to fund past service cost will be recognised in the income
statement.
The disclosed information has been set out to illustrate the effect of this on the costs borne by FirstGroup.
In particular, 40% of the costs, gains or losses and any deficit are attributed to the members. In addition, the
total surplus or deficit is adjusted by way of a ‘contract adjustment’ which includes an assessment of the
changes that will arise from contracted future contributions and which is the portion of the deficit or surplus
projected to exist at the end of the contract which the Group will not be required to fund or benefit from.
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Annual Report and Accounts 2026
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Notes to the consolidated financial statements
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34 Retirement benefit schemes
continued
| Adjustment for | |||||
| employee share of | Contract | ||||
| Assets | Liabilities | RPS deficits (40%) | adjustment | Net | |
| £m | £m | £m | £m | £m | |
| At 1 April 2025 | 3,658.0 | (3,070.4) | (235.0) | (352.6) | – |
| Impact of expiry of SWR NRC | (1,277.4) | 1,088.1 | 75.7 | 113.6 | – |
| Revised opening position, excluding SWR | 2,380.6 | (1,982.3) | (159.3) | (239.0) | – |
| Income statement | |||||
| Operating | |||||
| – Service cost | – | (78.3) | 31.3 | 12.3 | (34.7) |
| – Admin cost | – | (2.5) | 1.0 | – | (1.5) |
| Total operating | – | (80.8) | 32.3 | 12.3 | (36.2) |
| Financing | 137.7 | (112.0) | (10.3) | (15.4) | – |
| Total income statement | 137.7 | (192.8) | 22.0 | (3.1) | (36.2) |
| Amounts paid to/(from) scheme | |||||
| Employer contributions | 36.2 | – | (14.5) | 14.5 | 36.2 |
| Employee contributions | 24.0 | – | (9.6) | (14.4) | – |
| Benefits paid | (99.5) | 99.5 | – | – | – |
| Total | (39.3) | 99.5 | (24.1) | 0.1 | 36.2 |
| Expected closing position | 2,479.0 | (2,075.6) | (161.4) | (242.0) | – |
| Change in financial assumptions | – | 45.3 | (18.1) | (27.2) | – |
| Change in demographic assumptions | – | (12.6) | 5.0 | 7.6 | – |
| Return on assets in excess of discount rate | 70.3 | – | (28.1) | (42.2) | – |
| Experience | – | (11.2) | 4.5 | 6.7 | – |
| Total | 70.3 | 21.5 | (36.7) | (55.1) | – |
| At 31 March 2026 | 2,549.3 | (2,054.1) | (198.1) | (297.1) | – |
| Adjustment for | |||||
| employee share of | Contract | ||||
| Assets | Liabilities | RPS deficits (40%) | adjustment | Net | |
| £m | £m | £m | £m | £m | |
| At 1 April 2024 | 3,722.4 | (3,588.7) | (53.4) | (80.3) | – |
| Income statement | |||||
| Operating | |||||
| – Service cost | – | (135.2) | 54.1 | 34.4 | (46.7) |
| – Admin cost | – | (6.5) | 2.6 | – | (3.9) |
| Total operating | – | (141.7) | 56.7 | 34.4 | (50.6) |
| Financing | 180.6 | (169.6) | (4.4) | (6.6) | – |
| Total income statement | 180.6 | (311.3) | 52.3 | 27.8 | (50.6) |
| Amounts paid to/(from) scheme | |||||
| Employer contributions | 50.6 | – | (20.2) | 20.2 | 50.6 |
| Employee contributions | 33.4 | – | (13.4) | (20.0) | – |
| Benefits paid | (157.1) | 157.1 | – | – | – |
| Total | (73.1) | 157.1 | (33.6) | 0.2 | 50.6 |
| Expected closing position | 3,829.9 | (3,742.9) | (34.7) | (52.3) | – |
| Change in financial assumptions | – | 604.0 | (241.6) | (362.4) | – |
| Change in demographic assumptions | – | 9.7 | (3.9) | (5.8) | – |
| Return on assets in excess of discount rate | (171.9) | – | 68.7 | 103.2 | – |
| Experience | – | 58.8 | (23.5) | (35.3) | – |
| Total | (171.9) | 672.5 | (200.3) | (300.3) | – |
| At 31 March 2025 | 3,658.0 | (3,070.4) | (235.0) | (352.6) | – |
Financial
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Strategic report
Governance report
statements
FirstGroup
Annual Report and Accounts 2026
184
Notes to the consolidated financial statements
continued
34 Retirement benefit schemes
continued
During the year £2.5m (2025: £6.5m) of gross administrative expenses were incurred, included in benefits paid above.
Finance costs above include interest income of £82.6m (2025: £108.4m) and employee share of interest on assets of £55.1m (2025: £72.2m).
Income statement charges on liabilities above of £192.8m (2025: £311.3m) represent:
| 2026 | 2025 | |
| £m | £m | |
| Current service costs | 47.0 | 85.0 |
| Interest costs | 67.2 | 101.8 |
| Employee share of change in DBO (not attributable to contract adjustment) | 78.6 | 124.5 |
| 192.8 | 311.3 |
Asset allocation
| Quoted | Unquoted | Total | |
| At 28 March 2026/31 March 2026 | £m | £m | £m |
| Equity | – | 1,159.3 | 1,159.3 |
| Other return seeking assets | – | 696.3 | 696.3 |
| Real estate | – | 240.7 | 240.7 |
| Fixed income/liability driven | – | 442.9 | 442.9 |
| Cash and cash equivalents | 10.2 | – | 10.2 |
| 10.2 | 2,539.2 | 2,549.4 |
| Quoted | Unquoted | Total | |
| At 29 March 2025/31 March 2025 | £m | £m | £m |
| Equity | – | 1,630.1 | 1,630.1 |
| Other return seeking assets | – | 1,027.2 | 1,027.2 |
| Real estate | – | 335.0 | 335.0 |
| Fixed income/liability driven | – | 654.1 | 654.1 |
| Cash and cash equivalents | 11.6 | – | 11.6 |
| 11.6 | 3,646.4 | 3,658.0 |
The Rail contracts’ assets are invested in pooled funds created specifically for the Rail schemes. As such, these assets have been categorised as unquoted.
(d) Valuation assumptions
The valuation assumptions used for accounting purposes have been made uniform to Group standards, as appropriate, when each scheme is actuarially valued.
| First Bus | First Rail | North America | First Bus | First Rail | North America | |
| 2026 | 2026 | 2026 | 2025 | 2025 | 2025 | |
| At 28 March 2026/29 March 2025 | % | % | % | % | % | % |
| Key assumptions used: | ||||||
| Discount rate | 6.22 – 6.30 | 6.26 | N/A | 5.78 – 5.83 | 5.87 | 4.50 |
| Expected rate of salary increases | N/A | 3.07 – 3.32 | N/A | N/A | 2.83 – 3.12 | N/A |
| Inflation – CPI | 2.84 – 2.85 | 2.86 | N/A | 2.61 – 2.62 | 2.60 | 2.00 |
| Future pension increases | 2.51 2 |
2.86 | N/A | 2.37 2 |
2.60 | N/A |
| Post‑retirement mortality (life expectancy in years) 1 |
||||||
| Current pensioners at 65: | 19.7 | 20.5 | N/A | 19.3 | 20.1 | 21.7 |
| Future pensioners at 65 aged 45 now: | 20.5 | 21.9 | N/A | 19.7 | 21.5 | 22.7 |
1
Life expectancies reflect the largest underlying plans in each region.
2
Weighted average for principal scheme.
The Group reviews its longevity assumptions for each scheme following completion of funding valuations. The assumptions adopted reflect recent scheme experience and views on future longevity which may include
industry‑specific adjustment where appropriate. The Group obtains specialist actuarial advice before agreeing longevity assumptions.
Financial
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Strategic report
Governance report
statements
FirstGroup
Annual Report and Accounts 2026
185
Notes to the consolidated financial statements
continued
34 Retirement benefit schemes
continued
(e) Sensitivity of retirement benefit obligations to changes in assumptions (excluding Rail Pension Scheme)
The method used to derive the sensitivities is the same as that used to calculate the main disclosures. The exception is longevity where we have instead applied a general rule that one year’s extra life expectancy adds
c.3% to the DBO (with resultant impacts on rail and irrecoverable surplus adjustments). This is consistent with the method applied to deriving last year’s sensitivities.
A 1.0% movement in the discount rate would impact the DBO balance sheet position by approximately £10m. A 1.0% movement in the inflation rate would impact the DBO balance sheet position by approximately £6m.
A one‑year movement in life expectancy would impact the DBO balance sheet position by approximately £29m.
Management considers that the figures provide a suitable indication of the potential impact of reasonably possible changes in the financial assumptions and one‑year change in the mortality assumption. No allowance
has been made for any consequent change in the value of assets held. Sensitivities do not include the Rail Pension Scheme owing to the contract adjustment mechanism detailed above.
(f) Consolidated statement of comprehensive income
Amounts presented in the consolidated statement of comprehensive income comprise:
| 2026 | 2025 | |
| £m | £m | |
| Actuarial gain on DBO | 30.5 | 822.9 |
| Actuarial gain/(loss) on assets | 30.1 | (289.6) |
| Actuarial (loss) on contract adjustments | (87.5) | (500.4) |
| Actuarial gains/(losses) on defined benefit schemes | (26.9) | 32.9 |
(g) Cash contributions
The estimated amounts of employer contributions expected to be paid to the DB schemes during the 52 weeks ending 27 March 2027 is £33.8m based on current contributions schedules in force (28 March 2026: £64.6m).
(h) Risks associated with DB plans
Other than for the First Rail TOCs, the number of employees in defined benefit plans is reducing rapidly, as these plans are closed to new entrants, and plans are being terminated. This will serve to limit the risks associated
with DB pension provision by the Group.
Despite remaining open to new entrants and future accrual, the risks posed by the RPS are limited, as under the contractual arrangements with DfT, the First Rail TOCs are not responsible for any residual deficit at the end of
a contract. Furthermore, under these contractual arrangements with the DfT, the First Rail TOCs are indemnified against any short‑term cash flow risks arising from future triennial valuations.
The key risks relating to the other DB pension arrangements and the steps taken by the Group to mitigate them are as follows:
| Risk | Description | Mitigation |
| Asset volatility | The liabilities are calculated using a discount rate set with reference to corporate bond | Asset liability modelling has been undertaken to ensure that any risks taken are expected |
| yields; if assets underperform this yield, this will create a deficit. The assets held in the | to be rewarded and, in relation to the Company’s largest pension exposures, further work is | |
| DB arrangements are intended to meet the long‑term funding objectives of those | being undertaken to ensure that the investment strategy remains the most appropriate. | |
| arrangements, and therefore results in some risk in the short term and has the potential for | ||
| material adverse movements relative to the liabilities as valued for accounting purposes. | ||
| Inflation risk | A significant proportion of the UK benefit obligations are linked to inflation and higher | Investment strategy reviews have led to increased inflation hedging, mainly through swaps |
| inflation will lead to higher liabilities. | or holding Index Linked Gilts in the UK schemes. | |
| Uncertainty over level of future | Contributions to DB schemes can be unpredictable and volatile as a result of changes | The Group engages with the trustees to consider how contribution requirements can be |
| contributions | in the funding level revealed at each valuation. | made more stable. The level of volatility and the Group’s ability to control contribution |
| levels varies between arrangements. | ||
| Life expectancy | The majority of the scheme’s obligations are to provide benefits for the life of the | Linking retirement age to State Pension Age (as in The FirstGroup Pension Scheme) has |
| member, so increases in life expectancy will result in an increase in the liabilities. | mitigated this risk to some extent. | |
| Legislative risk | Future legislative changes are uncertain. In the past these have led to increases in | The Group receives professional advice on the impact of legislative changes. |
| obligations, through introducing pension increases, vesting of deferred pensions, | ||
| equalisation of certain benefits for men and women or reduced investment return | ||
| through the ability to reclaim advance corporation tax. |
Financial
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Strategic report
Governance report
statements
FirstGroup
Annual Report and Accounts 2026
186
Notes to the consolidated financial statements
continued
35 Related party transactions
Transactions between the Company and its subsidiaries, which are related parties, have been eliminated
on consolidation and are not disclosed in this note.
Remuneration of key management personnel
The remuneration of the Directors, which comprise the plc Board who are the key management personnel
of the Group, is set out below in aggregate for each of the categories specified in IAS 24 Related Party
Disclosures. Further information about the remuneration of individual Directors is provided in the Annual
report on remuneration on pages 97 to 108.
| 2026 | 2025 | |
| £m | £m | |
| Basic salaries 1 |
1.7 | 1.8 |
| Fees | 0.7 | 0.6 |
| Post‑employment benefits | 0.1 | 0.1 |
| Share‑based payment | 3.5 | 3.6 |
| 6.0 | 6.1 |
1
Basic salaries include cash emoluments in lieu of retirement benefits, bonuses and car allowances.
36 Events after the reporting period
On 2 April 2026, the Group announced its acquisition of Eagle Coaches, a coaching business based in Bristol
with a fleet of 19 vehicles, operating private hire, school transport and group travel services.
On 10 April 2026, the Group announced its acquisition of Wilfreda Luxury Coaches Limited (Wilfreda Beehive),
a Doncaster‑based coaching business operating a fleet of 45 vehicles to provide private hire, school
contracts, contracted workplace shuttle services and holiday programmes.
Owing to the timing of these acquisitions, it has not been practical for the Group to yet undertake a detailed
assessment of the acquired assets and liabilities. A provisional assessment will be undertaken during the year.
On 3 May 2026, the Group’s First Rail London Limited (FRL) subsidiary commenced the operation of the
London Overground rail contract on behalf of Transport for London (TfL). FRL’s contract is for an initial
eight‑year period, with an option to extend for a further two years at TfL’s discretion. Under the terms
of the contract, TfL retains all revenue risk and will specify the service levels, with FRL responsible for
the delivery of train services, management of stations and customer service.
On 7 May 2026, First Greater Western Railway Ltd received notice from the DfT that its NRC would expire
on 13 December 2026, at which point GWR will hand over to the DfT Operator.
On 25 May 2026, the Group’s new Lumo West Coast open access rail operator commenced services between
London Euston and Stirling.
37 Information about related undertakings
In accordance with Section 409 of the Companies Act 2006, a full list of subsidiaries and equity accounted
investments as at 28 March 2026 is disclosed below. Unless otherwise stated, the Group’s shareholding
represents ordinary shares held indirectly by FirstGroup plc. The entities are unlisted, and have one type
of ordinary share capital. The year end is 28 March. The Group’s interest in the voting share capital is 100%
unless otherwise stated. No subsidiary undertakings have been excluded from the consolidation:
Subsidiaries – wholly owned and incorporated in the United Kingdom
Anderson Tours Limited,
3,7
8th Floor, The Point, 37 North Wharf Road, London, W2 1AF
Anderson Tours Holdings Limited,
3,4
8th Floor, The Point, 37 North Wharf Road, London, W2 1AF
Anderson Travel Limited,
3,7
8th Floor, The Point, 37 North Wharf Road, London, W2 1AF
Anderson Travel Holdings Limited,
3,4
8th Floor, The Point, 37 North Wharf Road, London, W2 1AF
Airporter Limited,
5
21 Arthur Street, Belfast, BT1 4GA
A.T. Brown (Coaches) Limited,
3,7
8th Floor, The Point, 37 North Wharf Road, London, W2 1AF
Bath Bus Company Limited,
7
8th Floor, The Point, 37 North Wharf Road, London, W2 1AF
CCB Holdings Limited,
3
8th Floor, The Point, 37 North Wharf Road, London, W2 1AF
CentreWest Limited,
3,4
8th Floor, The Point, 37 North Wharf Road, London, W2 1AF
East Coast Trains Limited,
7,9
8th Floor, The Point, 37 North Wharf Road, London, W2 1AF
Ensign Bus Company Limited,
3,7
The Rifle Range, Juliette Close, Purfleet Industrial Park, Aveley,
South Ockendon, Essex, RM15 4YF
Evolutionary Rail Limited,
3,9
8th Floor, The Point, 37 North Wharf Road, London, W2 1AF
FB Canada Holdings Limited,
5
395 King Street, Aberdeen, AB24 5RP
FG Canada Investments Limited,
5
395 King Street, Aberdeen, AB24 5RP
FG Properties Limited,
3,8
8th Floor, The Point, 37 North Wharf Road, London, W2 1AF
FGI Canada Holdings Limited,
3,4
395 King Street, Aberdeen, AB24 5RP
First Aberdeen Limited,
3,7
395 King Street, Aberdeen, AB24 5RP
First Beeline Buses Limited,
3,7
Hoeford, Gosport Road, Fareham, Hampshire, PO16 0ST
First Bus Central Services Limited,
3,8
8th Floor, The Point, 37 North Wharf Road, London, W2 1AF
First Bus Holdings Limited,
1,4
8th Floor, The Point, 37 North Wharf Road, London, W2 1AF
First Bus London Limited,
4
8th Floor, The Point, 37 North Wharf Road, London, W2 1AF
First Bus Pension GP Limited,
4,5
8th Floor, The Point, 37 North Wharf Road, London, W2 1AF
First Bus Retirement Savings Plan Trustee Limited,
5
8th Floor, The Point, 37 North Wharf Road, London, W2 1AF
First Capital Connect Limited,
5,9
8th Floor, The Point, 37 North Wharf Road, London, W2 1AF
First Capital East Limited,
5
Bus Depot, Westway, Chelmsford, Essex, CM1 3AR
First Customer Contact Limited,
8,9
8th Floor, The Point, 37 North Wharf Road, London, W2 1AF
Financial
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Strategic report
Governance report
statements
FirstGroup
Annual Report and Accounts 2026
187
Notes to the consolidated financial statements
continued
37 Information about related undertakings
continued
First Cymru Buses Limited,
3,7
Heol Gwyrosydd, Penlan, Swansea, SA5 7BN
First Eastern Counties Buses Limited,
3,7
Davey House, 7b Castle Meadow, Norwich, Norfolk, NR1 3DE
First Essex Buses Limited,
3,7
Bus Depot, Westway, Chelmsford, Essex, CM1 3AR
First Glasgow (No.1) Limited,
7
100 Cathcart Road, Glasgow, G42 7BH
First Glasgow (No.2) Limited,
3,7
100 Cathcart Road, Glasgow, G42 7BH
First Greater Western Limited,
7,9
Milford House, 1 Milford Street, Swindon, Wiltshire SN1 1HL
First Hampshire & Dorset Limited,
3,7
Hoeford, Gosport Road, Fareham, Hampshire, PO16 0ST
First International (Holdings) Limited),
1,3,4
8th Floor, The Point, 37 North Wharf Road, London, W2 1AF
First International No.1 Limited,
3,4
8th Floor, The Point, 37 North Wharf Road, London, W2 1AF
First London Cableway Limited,
3,7
8th Floor, The Point, 37 North Wharf Road, London, W2 1AF
First Manchester Limited,
3,7
8th Floor, The Point, 37 North Wharf Road, London, W2 1AF
First Midland Red Buses Limited,
3,7
8th Floor, The Point, 37 North Wharf Road, London, W2 1AF
First North West Limited,
3,4
Wallshaw Street, Oldham, OL1 3TR
First Northern Ireland Limited,
3,7
21 Arthur Street, Belfast, BT1 4GA
First Potteries Limited,
3,7
Abbey Lane, Leicester, England, LE4 0DA
First Rail Holdings Limited,
1,4,9
8th Floor, The Point, 37 North Wharf Road, London, W2 1AF
First Rail London Limited,
3,7
8th Floor, The Point, 37 North Wharf Road, London, W2 1AF
First Rail Open Access Holdings Limited,
1,3,4,9
8th Floor, The Point, 37 North Wharf Road, London, W2 1AF
First Rail Procurement Limited,
1,3,8,9
8th Floor, The Point, 37 North Wharf Road, London, W2 1AF
First Rail Stirling Limited,
3,7
8th Floor, The Point, 37 North Wharf Road, London, W2 1AF
First Rail Stirling Holdings Limited,
3,4
8th Floor, The Point, 37 North Wharf Road, London, W2 1AF
First Rail Wales and Western Limited,
3,7
Heol Gwyrosydd, Penlan, Swansea SA5 7BN
First Rail Wales and Western Holdings Limited,
3,4
Heol Gwyrosydd, Penlan, Swansea SA5 7BN
First ScotRail Limited,
5,9
395 King Street, Aberdeen, AB24 5RP
First South West Limited,
3,7
Union Street, Camborne, Cornwall, TR14 8HF
First South Yorkshire Limited,
3,7
Olive Grove, Sheffield, South Yorkshire, S2 3GA
First Student UK Limited,
5
8th Floor, The Point, 37 North Wharf Road, London, W2 1AF
First TransPennine Express Limited,
7,9
8th Floor, The Point, 37 North Wharf Road, London, W2 1AF
First Travel Solutions Limited,
7
Unit 5 Petre Court, Petre Road Clayton Business Park,
Clayton Le Moors, Accrington, BB5 5HY
First West of England Limited,
7
Enterprise House, Easton Road, Bristol, BS5 0DZ
First West Yorkshire Limited,
7
Hunslet Park Depot, Donisthorpe Street, Leeds, West Yorkshire, LS10 1PL
First York Limited,
3,7
Hunslet Park Depot, Donisthorpe Street, Leeds, West Yorkshire, LS10 1PL
FirstBus (North) Limited,
3,4
8th Floor, The Point, 37 North Wharf Road, London, W2 1AF
FirstBus Investments Limited,
1,3,4
8th Floor, The Point, 37 North Wharf Road, London, W2 1AF
FirstGroup American Investments,
3,4
395 King Street, Aberdeen, AB24 5RP
FirstGroup Canadian Finance Limited,
1,3,6
8th Floor, The Point, 37 North Wharf Road, London, W2 1AF
FirstGroup Energy Limited,
4
8th Floor, The Point, 37 North Wharf Road, London, W2 1AF
FirstGroup Holdings Limited,
1,8
8th Floor, The Point, 37 North Wharf Road, London, W2 1AF
FirstGroup Pension GP Limited,
4
8th Floor, The Point, 37 North Wharf Road, London, W2 1AF
FirstGroup US Finance Limited,
1,3,6
395 King Street, Aberdeen, AB24 5RP
FirstGroup US Holdings,
5
395 King Street, Aberdeen, AB24 5RP
GRT Bus Group Limited,
1,3,4
395 King Street, Aberdeen, AB24 5RP
Hall and Davies Limited,
3,8
8th Floor, The Point, 37 North Wharf Road, London, W2 1AF
Hills Coaches Limited,
7
Canal Side Hordern Rd, Whitmore Reans, Wolverhampton, West Midlands, WV6 0HS
Hull Trains Company Limited,
7,9
The Point, 8th Floor, 37 North Wharf Road, London, England, W2 1AF
J & B Travel Limited,
7
8th Floor, The Point, 37 North Wharf Road, London, W2 1AF
JR Davies & Son Holdings Limited,
3
8th Floor, The Point, 37 North Wharf Road, London, W2 1AF
Lakeside Coaches Limited,
3,7
8th Floor, The Point, 37 North Wharf Road, London, W2 1AF
Lakeside Property Portfolio Limited,
3,8
8th Floor, The Point, 37 North Wharf Road, London, W2 1AF
Leicester CityBus Limited,
3,7
Abbey Lane, Leicester, England, LE4 0DA
London Mini Coaches Limited,
3,7
8th Floor, The Point, 37 North Wharf Road, London, W2 1AF
London Mini Coaches Holdings Limited,
3,4
8th Floor, The Point, 37 North Wharf Road, London, W2 1AF
London Sovereign Limited,
7
Garrick House, Stamford Brook Bus Garage, 74 Chiswick High Road, London W4 1SY
London Transit Limited,
7
Garrick House, Stamford Brook Bus Garage, 74 Chiswick High Road, London W4 1SY
London United Busways Limited,
7
Garrick House, Stamford Brook Bus Garage, 74 Chiswick High Road, London W4 1SY
Mistral Data Limited,
8,9
8th Floor, The Point, 37 North Wharf Road, London, W2 1AF
Rider Holdings Limited,
3,4
Hunslet Park Depot, Donisthorpe Street, Leeds, West Yorkshire, LS10 1PL
Scott’s Hospitality Limited,
3,8
8th Floor, The Point, 37 North Wharf Road, London, W2 1AF
Southampton CityBus Limited,
3,4
8th Floor, The Point, 37 North Wharf Road, London, W2 1AF
Specialist Passenger Solutions Ltd,
3,7
J24 Hinkley Point C, Park and Ride, Huntworth Business Park, Bridgwater, TA6 6TS
The FirstGroup Pension Scheme Trustee Limited,
5,8
8th Floor, The Point, 37 North Wharf Road, London, W2 1AF
Financial
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Strategic report
Governance report
statements
FirstGroup
Annual Report and Accounts 2026
188
Notes to the consolidated financial statements
continued
37 Information about related undertakings
continued
The First UK Bus Pension Scheme Trustee Limited,
5,8
8th Floor, The Point, 37 North Wharf Road, London, W2 1AF
The Original Tour London,
7
Garrick House, Stamford Brook Bus Garage, 74 Chiswick High Road, London W4 1SY
Tetley’s Motor Services Limited,
7
8th Floor, The Point, 37 North Wharf Road, London, W2 1AF
Totaljourney Limited,
1,3,9
8th Floor, The Point, 37 North Wharf Road, London, W2 1AF
Tram Operations Limited,
3,7,9
Tramlink Depot, Coomber Way, Croydon, CR0 4TQ
Transportation Claims Limited,
8
Aquis House, 49‑51 Blagrave Street, Reading, RG1 1PL
Truronian Limited,
5
8th Floor, The Point, 37 North Wharf Road, London, W2 1AF
York Pullman Bus Company Limited,
3,7
2 Clifton Moor Business Village, York, North Yorkshire, YO30 4XG
YPBC Limited,
3,4
2 Clifton Moor Business Village, York, North Yorkshire, YO30 4XG
Subsidiaries – wholly owned and incorporated in the United States of America
FirstGroup Management,
8
Inc. 112 S French Street Suite 105, Wilmington, Delaware 19801
FirstGroup Services,
8
Inc. 112 S French Street Suite 105, Wilmington, Delaware 19801
Laidlaw Transportation Holdings,
4
Inc. 112 S French Street Suite 105, Wilmington, Delaware 19801
Transportation Realty Income Partners LP (50%),
8
600 Vine Street Suite 1400, Cincinnati, Ohio 45202
Subsidiaries – wholly owned and incorporated in Ireland
Aeroporto Limited,
4
25‑28 North Wall Quay, Dublin
First Bus Ireland Limited,
7
25–28 North Wall Quay, Dublin
Matthews Coach Hire Limited,
7
Callenberg, Inniskeen, Co. Monaghan, Monaghan
Subsidiaries – wholly owned and incorporated in Panama
First Transit de Panama, Inc.
5
Morgan & Morgan, Costa del Este, MMG Tower, 23rd Floor, Panama City
Subsidiaries – wholly owned and incorporated in Canada
GCT Holdings Ltd,4 Blake, Cassels & Graydon LLP, 3500, 855 – 2 Street SW, Calgary, Alberta, T2P 4J8
GCT Investment Limited Partnership,4 Blake, Cassels & Graydon LLP, 3500, 855 – 2 Street SW, Calgary, Alberta,
T2P 4J8
Greyhound Canada Transportation ULC,7 Blake, Cassels & Graydon LLP, 855 – 2 Street SW, Calgary, Alberta, T2P 4J8
Other entities – not wholly owned but incorporated in the United Kingdom
First/Keolis Holdings Limited (55%),
1,3,4,9
8th Floor, The Point, 37 North Wharf Road, London, W2 1AF
First/Keolis TransPennine Holdings Limited (55%),
3,4,9
8th Floor, The Point, 37 North Wharf Road, London, W2 1AF
First/Keolis TransPennine Limited (55%),
3,9
8th Floor, The Point, 37 North Wharf Road, London, W2 1AF
First MTR South Western Trains Limited (70%),
7,9
8th Floor, The Point, 37 North Wharf Road, London, W2 1AF
First Trenitalia West Coast Rail Limited (70%),
7,9
8th Floor, The Point, 37 North Wharf Road, London, W2 1AF
NextGen AssetCo Limited (50%),
8,10
8th Floor, The Point, 37 North Wharf Road, London, W2 1AF
NextGen MidCo Limited (50%),
6
8th Floor, The Point, 37 North Wharf Road, London, W2 1AF
Palmer Energy Technology Limited (20%), 2 Pavilion Court, 600 Pavilion Drive, Northampton, United Kingdom,
NN4 7SL
1
Directly owned by FirstGroup plc.
2
All shares held in subsidiary undertakings are ordinary shares.
3
For the year ending 28 March 2026 these subsidiaries are exempt from audit of individual accounts under S479A of the UK Companies
Act 2006.
4
Primary business is a holding company.
5
Primary business is a dormant company.
6
Primary business is an intra‑group financing company.
7
Primary business is the provision of transportation services.
8
Primary business is an administrative or support services company.
9
Rail companies with 31 March year end.
10
The Group has assessed its arrangement with NextGen AssetCo Limited as a joint operation with Hitachi Zerocarbon Battery Holdings
Limited, to develop and finance an intelligent fleet decarbonisation business. The company is responsible for procuring and financing
batteries for use by First Bus operating companies. The key financial effects of the joint operation are the Group’s share of the company’s
leased assets and associated debt.
Certain pension partnership structures (FirstBus Pension Limited Partnership and FirstGroup Pension Limited
Partnership) were implemented during the 52 weeks ending 26 March 2022. These structures involved the
creation of special purpose vehicles (SPVs) to hold cash to fund the Bus and Group pension schemes if
required, based on a designated funding mechanism. The first accounting period end for these SPVs was
31 March 2023. The SPVs are consolidated into FirstGroup plc’s consolidated accounts, and therefore under
Partnership (Accounts) Regulations 2008, Regulation 7, the SPVs are exempt from the requirement to prepare
individual entity annual accounts.
Financial
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Governance report
statements
FirstGroup
Annual Report and Accounts 2026
189
Group financial summary
Unaudited
Consolidated income statement (includes discontinued operations)
| 2025 | |||||
| 2026 | (restated 1 ) |
2024 | 2023 | 2022 | |
| £m | £m | £m | £m | £m | |
| Group revenue | 4,751.9 | 5,233.9 | 4,715.1 | 4,759.0 | 5,588.0 |
| Adjusted revenue | 1,715.7 | 1,370.0 | 1,279.6 | 1,122.5 | 955.4 |
| Operating profit before amortisation charges and other adjustments | 221.5 | 222.2 | 202.4 | 154.4 | 226.8 |
| Amortisation charges | – | – | – | – | (0.4) |
| Other adjustments | – | 5.3 | (161.2) | 30.8 | 579.7 |
| Operating profit | 221.5 | 227.5 | 41.2 | 185.2 | 806.1 |
| Finance costs | (69.8) | (65.7) | (82.4) | (69.3) | (153.5) |
| Investment income | 7.1 | 7.8 | 16.8 | 12.8 | 1.5 |
| Profit/(loss) before tax | 158.8 | 169.6 | (24.4) | 128.7 | 654.1 |
| Tax | (37.3) | (31.3) | 15.0 | (33.4) | (12.1) |
| Profit/(loss) for the year | 121.5 | 138.3 | (9.4) | 95.3 | 642.0 |
| EBITDA | 702.9 | 779.8 | 746.8 | 755.8 | 862.1 |
Per share measures
| pence | pence | pence | pence | pence | |
| Adjusted continuing EPS | 20.3 | 19.4 | 16.7 | 11.6 | 1.6 |
| Basic EPS | 20.9 | 21.3 | (2.4) | 11.8 | 60.2 |
| Dividend per share | 7.2 | 6.5 | 5.5 | 3.8 | 1.1 |
Consolidated balance sheet
| (restated 2 ) |
|||||
| £m | £m | £m | £m | £m | |
| Non‑current assets | 2,027.5 | 2,377.6 | 2,425.4 | 2,651.9 | 2,267.2 |
| Net current liabilities | (508.5) | (557.2) | (621.7) | (253.9) | (546.8) |
| Non‑current liabilities | (712.3) | (996.9) | (1,051.3) | (1,530.9) | (753.1) |
| Held for sale – continuing operations | – | – | – | 8.3 | – |
| Held for sale – discontinued operations | – | – | 0.6 | 0.6 | 38.5 |
| Non‑current provisions | (87.2) | (111.0) | (111.3) | (125.2) | (120.7) |
| Net assets | 719.5 | 712.5 | 641.7 | 750.8 | 885.1 |
| Share data | |||||
| Number of shares in issue | millions | millions | millions | millions | millions |
| At year end | 570.7 | 750.7 | 750.7 | 750.6 | 750.2 |
| Average (excluding treasury shares and shares in trusts) | 553.4 | 597.7 | 662.9 | 739.5 | 1,057.5 |
| Share price | pence | pence | pence | pence | pence |
| At year end | 169 | 164 | 180 | 101 | 107 |
| High | 233 | 183 | 188 | 140 | 107 |
| Low | 147 | 133 | 102 | 94 | 73 |
Financial
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FirstGroup
Annual Report and Accounts 2026
190
Group financial summary
continued
Unaudited
| 2026 | 2025 | 2024 | 2023 | 2022 | |
| Market capitalisation | £m | £m | £m | £m | £m |
| At year end | 950 | 959 | 1,154 | 803 | 1,124 |
| (restated 1 ) |
|||||
| Continuing operations | £m | £m | £m | £m | £m |
| Revenue | 4,751.9 | 5,233.9 | 4,715.1 | 4,755.0 | 4,591.1 |
| Adjusted revenue | 1,715.7 | 1,370.0 | 1,279.6 | 1,122.5 | 955.4 |
| Adjusted operating profit | 219.4 | 222.8 | 204.3 | 161.0 | 106.7 |
| Operating profit | 219.4 | 222.6 | 46.5 | 153.9 | 122.8 |
| Adjusted EBITDA | 700.8 | 780.4 | 748.6 | 762.4 | 731.2 |
| First Bus | £m | £m | £m | £m | £m |
| Revenue | 1,443.6 | 1,081.5 | 1,012.2 | 902.5 | 789.9 |
| Adjusted operating profit | 102.8 | 96.0 | 83.6 | 58.4 | 45.2 |
| Operating profit/(loss) | 102.8 | 96.0 | (63.3) | 51.4 | 45.2 |
| Adjusted EBITDA | 200.8 | 160.1 | 148.1 | 120.9 | 104.4 |
| (restated 1 ) |
|||||
| First Rail | £m | £m | £m | £m | £m |
| Revenue | 3,327.6 | 4,180.7 | 3,738.4 | 3,893.2 | 3,801.2 |
| Adjusted revenue | 272.4 | 288.8 | 267.8 | 220.4 | 165.5 |
| Adjusted operating profit | 129.9 | 148.8 | 143.3 | 124.8 | 87.8 |
| Operating profit | 129.9 | 148.8 | 143.3 | 124.8 | 91.8 |
| Adjusted EBITDA | 510.7 | 639.7 | 620.5 | 661.0 | 649.9 |
1
The Group has identified certain funding mechanisms with the DfT where amounts due to the DfT have previously been treated as deductions from revenue. Upon further review, the Group has judged that these amounts should instead be recognised as an expense in the income
statement. The prior year income statement comparative information has been re‑presented accordingly. The re‑presentation is within the income statement and has no impact on profit measures or the other primary statements.
2
See note 28 for details on the prior year restatement, which arises from the finalisation of the First Bus London acquisition accounting adjustments.
Financial
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FirstGroup
Annual Report and Accounts 2026
191
Company balance sheet
As at 28 March 2026/29 March 2025
| 2026 | 2025 | ||
| Notes | £m | £m | |
| Non‑current assets | |||
| Trade and other receivables | 3 | 434.0 | 425.4 |
| Derivative financial instruments | 4 | 0.1 | – |
| Investments | 5 | 873.5 | 759.3 |
| 1,307.6 | 1,184.7 | ||
| Current assets | |||
| Cash and cash equivalents | 33.7 | 64.0 | |
| Trade and other receivables | 3 | 0.5 | 1.8 |
| Derivative financial instruments | 4 | 0.3 | – |
| 34.5 | 65.8 | ||
| Total assets | 1,342.1 | 1,250.5 | |
| Current liabilities | |||
| Trade and other payables | 7 | 203.4 | 244.4 |
| Derivative financial instruments | 4 | 0.6 | 0.9 |
| 204.0 | 245.3 | ||
| Net current liabilities | (169.5) | (179.5) | |
| Non‑current liabilities | |||
| Trade and other payables | 7 | 101.6 | 65.7 |
| Derivative financial instruments | 4 | – | 0.3 |
| 101.6 | 66.0 | ||
| Total liabilities | 305.6 | 311.3 | |
| Net assets | 1,036.5 | 939.2 | |
| Equity | |||
| Share capital | 8 | 28.5 | 37.5 |
| Share premium | 693.3 | 693.3 | |
| Other reserves | 125.6 | 115.8 | |
| Own shares | 9 | (37.5) | (31.1) |
| Retained earnings | 226.6 | 123.7 | |
| Total equity | 1,036.5 | 939.2 |
The Company reported a profit for the 52 weeks ending 28 March 2026 of £202.0m (2025: profit of £14.4m).
Ryan Mangold
17 June 2026
Company number SC157176
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Annual Report and Accounts 2026
192
Company statement of changes in equity
For the 52 weeks ended 28 March 2026/29 March 2025
| Capital | |||||||||
| Share | Share | Own | Hedging reserve | Merger | Capital | redemption | Retained | Total | |
| capital | premium | shares | reserve | reserve | reserve | earnings | equity | ||
| £m | £m | £m | £m | £m | £m | £m | £m | £m | |
| Balance at 31 March 2024 | 37.5 | 693.3 | (20.4) | (11.5) | 13.9 | 93.8 | 19.7 | 188.8 | 1,015.1 |
| Profit for the year | – | – | – | – | – | – | – | 14.4 | 14.4 |
| Other comprehensive loss for the year | – | – | – | (0.1) | – | – | – | – | (0.1) |
| Total comprehensive gain/(loss) for the year | – | – | – | (0.1) | – | – | – | 14.4 | 14.3 |
| Transactions with owners in their capacity as owners | |||||||||
| Shares bought back but not yet cancelled | – | – | – | – | – | – | – | (50.4) | (50.4) |
| Movement in EBT and treasury shares | – | – | (10.7) | – | – | – | – | (5.4) | (16.1) |
| Share‑based payments | – | – | – | – | – | – | – | 10.5 | 10.5 |
| Dividends paid | – | – | – | – | – | – | – | (34.2) | (34.2) |
| Balance at 29 March 2025 | 37.5 | 693.3 | (31.1) | (11.6) | 13.9 | 93.8 | 19.7 | 123.7 | 939.2 |
| Balance at 30 March 2025 | 37.5 | 693.3 | (31.1) | (11.6) | 13.9 | 93.8 | 19.7 | 123.7 | 939.2 |
| Profit for the year | – | – | – | – | – | – | – | 202.0 | 202.0 |
| Other comprehensive profit for the year | – | – | – | 0.8 | – | – | – | – | 0.8 |
| Total comprehensive gain for the year | – | – | – | 0.8 | – | – | – | 202.0 | 202.8 |
| Transactions with owners in their capacity as owners | |||||||||
| Shares bought back but not yet cancelled | – | – | – | – | – | – | – | (50.4) | (50.4) |
| Cancellation of treasury shares | (9.0) | – | – | – | – | – | 9.0 | – | – |
| Movement in EBT and treasury shares | – | – | (6.4) | – | – | – | – | (20.2) | (26.6) |
| Share‑based payments | – | – | – | – | – | – | – | 10.4 | 10.4 |
| Dividends paid | – | – | – | – | – | – | – | (38.9) | (38.9) |
| Balance at 28 March 2026 | 28.5 | 693.3 | (37.5) | (10.8) | 13.9 | 93.8 | 28.7 | 226.6 | 1,036.5 |
Merger reserves relating to disposal of investments for qualifying consideration, and those relating to the extent related investments are impaired are considered realised and transferred to retained earnings.
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Annual Report and Accounts 2026
193
Notes to the Company financial statements
1 Material accounting policies
Basis of accounting
The separate financial statements of the Company are presented as required by the Companies Act 2006.
The financial statements have been prepared on a historical cost basis, except for the revaluation of certain
financial instruments and on a going concern basis as described in the Going concern statement within the
Strategic report on page 71.
The Company meets the definition of a qualifying entity under Financial Reporting Standard (FRS 101)
‘Reduced Disclosure Framework’ issued by the Financial Reporting Council. Accordingly, these financial
statements have been prepared in accordance with FRS 101.
As permitted by FRS 101, the Company has taken advantage of the disclosure exemptions available
under that standard in relation to share‑based payments, financial instruments, capital management,
presentation of a cash flow statement, certain related party transactions and the requirement to present
a statement of financial position as at the beginning of the preceding period when an entity applies an
accounting policy retrospectively or makes a retrospective restatement of its financial statements.
The financial statements for the current period include the results and financial position of the Company
for the 52 weeks ending 28 March 2026. The financial statements for the prior period include the results and
financial position of the Company for the 52 weeks ending 29 March 2025.
Where relevant, equivalent disclosures have been given in the consolidated financial statements. The
principal accounting policies adopted are the same as those set out in note 2 to the consolidated financial
statements except as noted below.
Investments
Investments in subsidiaries and associates are shown at cost less provision for impairment. For investments
in subsidiaries acquired for consideration in the form of shares, including the issue of shares qualifying for
merger relief, cost is measured by reference to the fair value only of the shares issued.
Dividend distribution
Dividend distribution to the Company’s shareholders is recognised as a liability in the Company’s financial
statements in the period in which the dividends are approved by the Company’s shareholders.
Dividends receivable from the Company’s subsidiaries are recognised only when they are approved
by shareholders.
Key sources of estimation uncertainty
The preparation of financial statements in conformity with generally accepted accounting principles
requires the use of estimates and assumptions that affect the reported amounts of assets and liabilities
at the date of the financial statements and the reported amounts of revenues and expenses during the
reporting period. Although these estimates are based on management’s best knowledge, actual results
may ultimately differ from those estimates. The estimates and underlying assumptions are reviewed on
an ongoing basis. Revisions to accounting estimates are recognised in the period in which the estimate
is revised if the revision affects only that period, or in the period of revision and future periods if the revision
affects both current and future periods.
Investment in subsidiaries
Estimation is required in relation to the recoverability of the investments and is sensitive to changes in
cash flow forecasts supporting the recoverable amount, in particular for First Bus Holdings Limited (FBH)
which is the most significant entity holding the Group’s investments in the Bus division. There is a significant
risk that material adjustment to the carrying amounts of FBH’s investments could be required within the
next financial year, including the reversal of prior year impairments. The carrying value of investments
at 28 March 2026 is £873.5m (2025: £759.3m). See note 5 for more information.
2 Profit for the year
As permitted by section 408 of the Companies Act 2006, the Company has elected not to present its own
income statement for the year. The Company reported a profit for the financial year ended 28 March 2026
of £202.0m (2025: profit of £14.4m).
Fees payable to the Company’s auditors for the audit of the Company’s annual financial statements are
disclosed in note 6 of the Group accounts. The Company had no employees in the current or preceding
financial year.
3 Trade and other receivables
2026
£m
2025
£m
Amounts due within one year
Prepayments
0.5
1.8
0.5
1.8
Amounts due after more than one year
Amounts due from subsidiary undertakings
406.9
397.4
Loss allowance
(0.8)
(0.7)
Net amounts due from subsidiary undertakings
406.1
396.7
Deferred tax asset (note 6)
27.9
28.7
434.0
425.4
4 Derivative financial instruments
2026
£m
2025
£m
Total derivatives
Total assets – due after more than one year
0.1
–
Total assets – due within one year
0.3
–
Total assets
0.4
–
Total creditors – amounts falling due within one year
0.6
0.9
Total creditors – amounts falling due after more than one year
–
0.3
Total creditors
0.6
1.2
Derivatives classified as held for trading
Non‑current assets
Currency forwards (cash flow hedge)
0.1
–
Current assets
Currency forwards (cash flow hedge)
0.3
–
Total assets
0.4
–
Current liabilities
Currency forwards (cash flow hedge)
0.6
0.9
Non‑current liabilities
Currency forwards (cash flow hedge)
–
0.3
Total liabilities
0.6
1.2
Full details of the Group’s financial risk management objectives and procedures can be found in note 22 of
the Group accounts. As the holding company for the Group, the Company faces similar risks over foreign
currency and interest rate movements.
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Annual Report and Accounts 2026
194
Notes to the Company financial statements
continued
5 Investments in subsidiary undertakings
Unlisted
subsidiary
undertakings
£m
Cost
At 29 March 2025
1,219.5
Additions
8.0
At 28 March 2026
1,227.5
Provision for impairment
At 29 March 2025
460.2
Impairment
28.4
Reversal of impairment
(134.6)
At 28 March 2026
354.0
Carrying amount
At 28 March 2026
873.5
At 29 March 2025
759.3
The carrying value of the investment in subsidiary undertakings is reviewed for impairment triggers on
an annual basis. The recoverable amount is the higher of fair value less cost of disposal or the net present
value of future cash flows which are estimated based on the continued use of the asset in the business. The
investments of £873.5m principally relate to an investment in the Group’s former North American divisions
and holding companies of £85.5m, FirstGroup Holdings Limited of £0.7m, and the First Bus business of
£787.3m, mainly through First Bus Holdings Limited.
The First Bus value in use requires the determination of appropriate assumptions (which are sources of
estimation uncertainty) in relation to the cash flow forecasts, the long‑term growth rate to be applied and
the discount rate used to discount the estimated cash flows to present value.
The reversal of impairment during the year relates primarily to the investments in the First Bus business, for
which the recoverable amount is £930m based on the Bus division’s value in use, and therefore the impact
of prior year impairments has been reversed by £128.0m. Key assumptions used for the future risk‑adjusted
cash flows over a five‑year period (incorporating the Board‑approved three‑year plan) include a 1.9%
long‑term growth rate assumption, a terminal operating margin of 9.4% and a discount rate of 11.7%.
Financial performance of the Bus division has consistently improved in recent years since the original
impairment was recognised during the COVID‑19 period. This is due to the increase in passenger volumes
which have now stabilised, as well as reduction in reliance on government funding which has resulted in
improved performance.
An impairment reversal of £6.6m was recognised in relation to the investment in the Group’s former North
American divisions, and an impairment charge of £18.0m was recognised in relation to the investment in
FirstGroup Holdings Limited. The impairment arose as no dividend generation is expected in FirstGroup
Holdings Limited and therefore the carrying value was reduced to the value of the net assets within the entity.
The additions in the year include IFRS 2 share‑based charges, which have subsequently been fully written down.
The investments in the First Bus business would break even using a discount rate of 12.4% or a reduction of
terminal margin to 7.7%.
A full list of subsidiaries and investments can be found in note 37 to the Group accounts.
6 Deferred tax
The deferred tax asset recognised by the Company and the movements thereon are as follows:
£m
At 29 March 2025
(28.7)
Charge to income statement
0.5
Charge to hedging reserve
0.3
At 28 March 2026
(27.9)
The following is the analysis of the deferred tax balances for financial reporting purposes:
2026
£m
2025
£m
Losses
(27.9)
(28.4)
Other timing difference
–
(0.3)
Deferred tax asset due after more than one year
(27.9)
(28.7)
7 Creditors
2026
£m
2025
£m
Amounts falling due within one year
Bank overdraft
25.5
56.4
Amounts due to subsidiary undertakings
172.7
185.8
Accruals and deferred income
5.2
2.2
203.4
244.4
Amounts falling due after more than one year
Syndicated loan facilities
101.6
65.7
101.6
65.7
Borrowing facilities
The maturity profile of the Company’s undrawn committed borrowing facilities is as follows:
2026
£m
2025
£m
Facilities maturing:
Revolving credit facility – due in more than two years
295.0
295.0
Green HP finance facility – due in more than two years
43.0
92.4
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Annual Report and Accounts 2026
195
Notes to the Company financial statements
continued
8 Called up share capital
Allotted, called up and fully paid (ordinary shares of 5p each)
Number of
shares
million
£m
Balance at 29 March 2025
750.7
37.5
Cancellation of treasury shares
(180.0)
(9.0)
Balance at 28 March 2026
570.7
28.5
On 10 June 2025, the Company announced a share buyback programme to purchase up to £50m of ordinary
shares. This buyback programme completed on 3 October 2025 having repurchased 22,439,652 shares for
a total consideration of £50.4m including transaction costs.
On 26 January 2026, the Company announced that 180,000,000 shares held in treasury were cancelled.
The nominal value of these shares was £9.0m.
The Board is proposing that a final dividend of 5.0p per share, resulting in a total dividend payment of
c.£27m, be paid on 7 August 2026 to shareholders on the register at 3 July 2026, subject to approval by
shareholders at the 2026 AGM.
The number of ordinary shares of 5p in issue, excluding treasury shares held in trust for employees, at
the end of the period was 542.6 million (2025: 565.6 million). At the end of the period 28.1 million shares
(2025: 185.1 million shares) were being held as treasury shares and own shares held in trust for employees.
9 Own shares
Own
shares
£m
At 29 March 2025
31.1
Movement in EBT and treasury shares during the year
6.4
At 28 March 2026
37.5
The number of own shares held by the Group at the end of the year was 28,086,318 (2025: 185,125,956)
FirstGroup plc ordinary shares of 5p each. Of these, 19,922,152 (2025: 19,401,442) were held by the FirstGroup
plc Employee Benefit Trust and 157,229 (2025: 157,229) were held as treasury shares, with a further 8,006,937
(2025: 165,567,285) held as treasury shares as part of the share buyback programmes. Both trusts and
treasury shares have waived the rights to dividend income from the FirstGroup plc ordinary shares. The
market value of the shares at 28 March 2026 was £47.4m (2025: £303.6m).
10 Contingent liabilities
To support subsidiary undertakings in their normal course of business, FirstGroup plc and certain subsidiaries
have indemnified certain banks and insurance companies who have issued performance bonds for £58.4m
(2025: £47.2m) and letters of credit for £111.3m (2025: £123.3m). The performance bonds primarily relate to First
Rail franchise operations of £56.4m (2025: £47.1m), UK Bus operations of £2.0m (2025: £nil) and residual North
American obligations of £nil (2024: £0.1m). The letters of credit relate substantially to insurance arrangements
in the UK and North America. The parent company has committed further support facilities of up to £80.1m
to First Rail TOCs of which £64.5m remains undrawn. Letters of credit remain in place to provide collateral for
legacy Greyhound insurance and pension obligations.
The Group is party to certain unsecured guarantees granted to banks for overdraft and cash management
facilities provided to itself and subsidiary undertakings. The Company has given certain unsecured
guarantees for the liabilities of its subsidiary undertakings arising under certain operating arrangements,
HP contracts, finance leases, operating leases and certain pension scheme arrangements. It also provides
unsecured cross guarantees to certain subsidiary undertakings as required by VAT legislation. First Bus
subsidiaries have provided unsecured guarantees on a joint and several basis to the FirstGroup Pension
Scheme Trustee.
In its normal course of business the Group has ongoing contractual negotiations with government and
other organisations. The Group is party to legal proceedings and claims which arise in the normal course of
business, including but not limited to employment and safety claims. The Group takes legal advice as to the
likelihood of success of claims and counterclaims. No provision is made where due to inherent uncertainties,
no accurate quantification of any cost, or timing of such cost, which may arise from any of the legal
proceedings can be determined.
The Group’s operations are required to comply with a wide range of regulations, including environmental
and emissions regulations. Failure to comply with a particular regulation could result in a fine or penalty
being imposed on that business, as well as potential ancillary claims rooted in non‑compliance.
Financial
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FirstGroup
Annual Report and Accounts 2026
196
Shareholder information
General Meeting
The AGM will be held on 30 July 2026 at Brewers’ Hall, Aldermanbury Square, Barbican, London, EC2V 7HR.
The Notice of AGM is available on the Company’s website and will have been posted to you if you have
chosen to receive hard copy communications from the Company. Either a Form of Proxy or online Voting
Card has been posted to all shareholders registered on the Company’s register of members.
The AGM will be a physical meeting. Any changes to the arrangements will be communicated to
shareholders before the meeting through our website and, where appropriate, by RIS announcement.
Shareholders are encouraged to submit proxies for the 2026 AGM electronically by logging into your
Shareview Portfolio at www.shareview.co.uk. If you have not yet registered for a Shareview Portfolio, go to
www.shareview.co.uk and enter the requested information. Electronic proxy appointments must be received
by the Company’s Registrar, Equiniti, no later than 48 hours before the time fixed for the AGM.
Shareholders who wish to ask questions relating to the business of the AGM are encouraged to do so by
submitting questions in advance of the AGM by email to [email protected], or by post
for the attention of the Company Secretary (see addresses on the next page). We will consider all questions
received. For all other queries regarding the AGM, please contact the Company Secretary.
Website and shareholder communications
A wide range of information on FirstGroup is available at the Company’s website including:
financial information – annual and half‑yearly reports as well as trading updates;
share price information – current trading details and historical charts;
shareholder information – AGM results, details of the Company’s advisers and frequently asked questions;
and
news releases – current and historical.
FirstGroup uses its website as its primary means of communication with its shareholders provided that
the shareholder has agreed or is deemed to have agreed that communications may be sent or supplied
in that manner. Electronic communications allow shareholders to access information instantly as well as
helping FirstGroup to reduce its costs and its impact on the environment. Shareholders that have consented
or are deemed to have consented to electronic communications can revoke their consent at any time by
contacting Equiniti.
Shareholders can sign up for electronic communications online by registering with Shareview, the
internet‑based platform provided by Equiniti. In addition to enabling shareholders to register to receive
communications by email, Shareview provides a facility for shareholders to manage their shareholding
online by allowing them to:
receive trading updates by email;
view their shareholdings;
update their records, including change of address;
view payment and tax information; and
vote in advance of Company general meetings.
To find out more information about the services offered by Shareview, please visit www.shareview.co.uk.
Shareholder enquiries
The Company’s share register is maintained by Equiniti. Shareholders with queries relating to their
shareholding should contact Equiniti directly using one of the methods listed below:
Registrar
Equiniti Limited
Aspect House
Spencer Road
Lancing, West Sussex
BN99 6DA
Tel: +44 (0)371 384 2046*
Online: www.shareview.co.uk
Telephone lines are open from 8.30am to 5.30pm, Monday to Friday.
If you receive more than one copy of the Company’s mailings this may indicate that more than one account
is held in your name on the register. This happens when the registration details of separate transactions
differ slightly. If you believe more than one account exists in your name, please contact Equiniti to request
that the accounts are combined. There is no charge for this service.
Equiniti also offers a postal dealing facility for buying and selling FirstGroup plc ordinary shares; please write
to them at the address shown above or telephone 0371 384 2248. They also offer a telephone and internet
dealing service which provides a simple and convenient way of dealing in FirstGroup shares. For telephone
dealing call 0345 603 7037 between 8.30am and 4.30pm, Monday to Friday, and for internet dealing log on
to www.shareview.co.uk/dealing.
Shareholder information
continued
ShareGift
If shareholders have a small number of shares and the dealing costs or the minimum fee make it
uneconomical to sell them, it is possible to donate these to ShareGift, a registered charity, which provides
a free service to enable you to dispose charitably of such shares. More information on this service can be
found at www.sharegift.org or by calling +44 (0)20 7930 3737. A ShareGift transfer form can also be obtained
from Equiniti.
FirstGroup’s policy on discounts for shareholders
The Group does not offer travel or other discounts to shareholders.
Unsolicited advice on the Company’s shares
Shareholders are advised to be wary of any unsolicited advice, offers to buy shares at a discount, or offers of
free reports about the Company. These are typically from overseas‑based ‘brokers’ who target shareholders,
offering to sell them what often turn out to be worthless or high‑risk shares. These operations are commonly
known as ‘boiler rooms’ and the ‘brokers’ can be very persistent and extremely persuasive.
Shareholders are advised to deal only with financial services firms that are authorised by the FCA. You can
check a firm is properly authorised by the FCA before getting involved by visiting www.fca.org.uk/register.
If you do deal with an unauthorised firm, you will not be eligible to receive payment under the Financial
Services Compensation Scheme if anything goes wrong. For more detailed information on how you can
protect yourself from an investment scam, or to report a scam, go to www.fca.org.uk/consumers/report‑
scam or call 0800 111 6768.
Half‑yearly results
The half‑yearly results, normally announced to the market in November, will continue to be available on
the Company’s website in the form of a press release and not issued to shareholders in hard copy.
Contact information
Company Secretary
David Blizzard
Tel: +44 (0)20 7291 0505
Registered office
FirstGroup plc
395 King Street
Aberdeen AB24 5RP
Tel: +44 (0)1224 650 100
Corporate office
FirstGroup plc
8th Floor
The Point
37 North Wharf Road
London W2 1AF
Tel: +44 (0)20 7291 0505
Joint corporate brokers
RBC Europe Limited
(trading as RBC Capital Markets)
100 Bishopsgate
London
EC2N 4AA
Panmure Liberum Limited
Ropemaker Place
25 Ropemaker Street
London
EC2Y 9LY
External auditor
PricewaterhouseCoopers LLP
40 Clarendon Road
Watford WD17 1JJ
Strategic report
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statements
Introduction
FirstGroup
Annual Report and Accounts 2026
197
Glossary
DC
Direct current
DfT
Department for Transport (UK Government)
DfTO
DfT Operator to which DfT‑contracted train
operating companies will be transferred before
being absorbed into GBR
‘Disc’ or the Discontinued operations’
Refer to First Student, First Transit and Greyhound US
Dividend
Amount payable per ordinary share on an interim
and final basis
EABP
Executive Annual Bonus Plan
EBITDA
Earnings before interest, tax, depreciation and
amortisation, calculated as adjusted operating
profit less capital grant amortisation plus
depreciation
EBT
Employee benefit trust
ED&I
Equality, diversity and inclusion
EPS
Earnings per share
ESG
Environmental, social and governance
EV
Electric vehicle
FCC
First Customer Contact – our customer
contact centre
FAME
Fatty acid methyl ester
FERA
Fuel and energy related activities
Set out below is a guide to commonly used financial,
industry and Group‑related terms in the Annual
Report and Accounts. These are not precise
definitions and are included to provide readers
with a guide to the general meaning of the terms.
Adjusted cash flow
Adjusted cash flow is described in the table shown
on page 27 of the Financial review
Adjusted measures (other)
References to ‘adjusted operating profit’, ‘adjusted
profit before tax’, ‘adjusted earnings’ and ‘adjusted
EPS’ throughout this document are before items
which management has determined as not being
relevant to an understanding of the Group’s
underlying business performance, as set out in note
4 to the financial statements. ‘Adjusted earnings’
and ‘adjusted EPS’ also exclude the impact of IFRS 16
depreciation and interest charges in relation to the
Group’s rail management fee‑based operations,
given the Group takes no cost risk on these rolling
stock leases
Adjusted net debt/(cash)
Net debt/(cash) excluding ring‑fenced cash and
IFRS 16 lease liabilities
Adjusted revenue
Adjusted revenue is defined as revenue excluding
that element of DfT TOC revenue, and related
intercompany eliminations, where the Group takes
substantially no revenue risk. The Adjusted revenue
measure includes management and performance
fee income earned by the Group from its DfT TOC
contracts
AGM
Annual General Meeting
Avanti
Avanti West Coast, a train operating company
B2B/B2C
Business to business/Business to customer
BAYE
Buy As You Earn
Bi‑mode train
A train that can be powered either by electricity
or by using an onboard diesel engine
GBR
Great British Railways – the organisation that
will oversee the operation of the DfT’s passenger
rail contracts
GHG
Greenhouse gas emissions
Group
FirstGroup plc and its subsidiaries
GWR
Great Western Railway, a train operating company
IAS
International Accounting Standards
IFRS
International Financial Reporting Standards
IOSH
Institution of Occupational Safety and Health
KPIs
Key performance indicators, financial and non‑
financial metrics used to define and measure
progress towards our strategic objectives
LBG
London Benchmarking Group, an organisation
that has created a framework for measuring
community impact
LGPS
Local Government Pension Scheme
Local authority
Local government organisations in the UK, including
unitary, metropolitan, district and county councils
BMS
Building management system
The Board
The Board of Directors of the Company
CDP
An international non‑profit organisation that
helps companies and cities disclose their
environmental impact
CEO
Chief Executive Officer
CFO
Chief Financial Officer
CGU
Cash generating unit
Company
FirstGroup plc, a company registered in Scotland
with number SC157176 whose registered office is
at 395 King Street, Aberdeen AB24 5RP
Commercial bus businesses
Regulated, open bus services for the general public,
provided without any dedicated financial support for
that discrete service
Commercial bus fleet
All operational single‑deck and double‑deck
buses certified to carry standing passengers,
deployed on the company’s commercial bus
network, operating on a mix of commercial,
supported and closed services
Commercial bus passengers
Passengers who travel on a commercially operated
bus service whose journey generates fare revenue
for First Bus. This includes journeys subject to the
£3 national fare cap in England, but excludes
concessionary travel and tendered service funding
‘Cont’ or the ‘Continuing operations’
Refer to First Bus, First Rail and Group items
CPI
Consumer price index, an inflation measure that
excludes certain housing‑related costs
CTP
Our Climate Transition Plan published in March 2025
Strategic report
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statements
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Annual Report and Accounts 2026
198
Glossary
continued
SWR
South Western Railway, a train operating company
S&P
S&P Global Rating Agency
TCFD
Task Force on Climate‑related Financial Disclosures
tCO
2
(e)
Tonnes of carbon dioxide equivalent, allowing
other volumes of greenhouse gas emissions to
be expressed in terms of carbon dioxide based
on their relative global warming potential.
Usually expressed as per kilometre or per
passenger kilometre
TfGM
Transport for Greater Manchester
TfL
Transport for London, the transport authority
responsible for most aspects of London’s
transport system
TOC
Train operating company
TOL
Tram Operations Ltd, the operator
of London Trams on behalf of TfL
TOTO
Tap on, Tap off payment technology
TSR
Total shareholder return, the growth in value
of a shareholding over a specified period
assuming that dividends are reinvested to
purchase additional shares
VAWG
Violence against women and girls
WCP
West Coast Partnership, a train operating
company that includes Avanti West Coast
ZEBRA
Zero Emission Bus Regional Areas funding scheme
LTIP
Long‑Term Incentive Plan
LTIR
Lost time injury rate, a measure of safety
performance
MAA
Moving annual average – used in rail
punctuality data
M&A
Mergers and acquisitions
NED
Non‑Executive Director
Net debt
The value of Group external borrowings excluding
the fair value adjustment for coupon swaps
designated against certain bonds, excluding
accrued interest, less cash balances
Network Rail
Owner and operator of Britain’s rail infrastructure,
a UK public sector company that operates as a
regulated monopoly
NPS
Net Promoter Score – a measure used to assess
customer loyalty, satisfaction and enthusiasm
NRC
National Rail Contract
Ordinary shares
FirstGroup plc ordinary shares of 5p each
Open access
Open access rail operators bear all commercial
risk and opportunity. They make all commercial
decisions including ticket pricing, and set working
terms and conditions on the lines for which they
have track access agreements. These agreements
are awarded by the ORR, typically for ten years
ORR
Office of Rail and Road
PETL
Palmer Energy Technology battery storage
PLC
Public limited company
PPM
The UK rail industry’s Public Performance Measure
(punctuality and reliability). Trains are punctual if
they arrive at their destination, having made all
timetabled stops, within five minutes of scheduled
time for London and South East and regional/
commuter services and ten minutes for long‑
distance trains
RATP London
A well‑established bus business with a strong
operational footprint in West and Central London.
Acquired in February 2025
RCF
Revolving credit facility
REGO
Renewable Energy Guarantees of Origin
RLW
Real Living Wage – an hourly wage amount
suggested by the UK Government to sufficiently
cover the cost of living
RSSB
Rail Safety and Standards Board
SAYE
Save As You Earn
SBT
Science‑based target for reducing greenhouse
gas emissions
SBTi
Science Based Targets initiative
SECR
Streamlined Energy and Carbon Reporting
regulations, which took effect on 1 April 2019
SID
Senior Independent Director
SPS
Specialist Passenger Solutions – the subsidiary
contracted to manage workforce transport at
Hinkley Point C and Sizewell C
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Financial
statements
Introduction
FirstGroup
Annual Report and Accounts 2026
199
Cautionary comment concerning forward looking statements
This Annual Report and Accounts includes forward looking statements with respect to the business, strategy
and plans of FirstGroup and its current goals, assumptions and expectations relating to its future financial
condition, performance and results. Generally, words such as ‘may’, ‘could’, ‘will’, ‘expect’, ‘intend’, ‘estimate’,
‘anticipate’, ‘aim’, ‘outlook’, ‘believe’, ‘plan’, ‘seek’, ‘continue’, ‘potential’, ‘reasonably possible’ or similar
expressions are intended to identify forward looking statements.
By their nature, forward looking statements involve known and unknown risks, assumptions, uncertainties
and other factors which may cause actual results, performance or achievements of FirstGroup to be
materially different from any future results, performance or achievements expressed or implied by such
forward looking statements.
Forward looking statements are not guarantees of future performance, and shareholders are cautioned
not to place undue reliance on them. Forward looking statements speak only as of the date they are made
and except as required by the UK Listing Rules and applicable law, FirstGroup does not undertake any
obligation to update or change any forward looking statements to reflect events occurring after the date
of this Annual Report and Accounts. Nothing in this Annual Report and Accounts is intended as a profit
forecast or estimate for any period.
Strategic report
Governance report
Financial
statements
Introduction
FirstGroup
Annual Report and Accounts 2026
200
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Registered office
FirstGroup plc
395 King Street, Aberdeen AB24 5RP
Tel. +44 (0)1224 650100
Registered in Scotland number SC157176
Corporate office
FirstGroup plc
8th floor, The Point, 37 North Wharf Road
Paddington, London W2 1AF
Tel. +44 (0)20 7291 0505
www.firstgroupplc.com